Palacio Maya Mexican Restaurant in Toledo
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Toledo, Lucas County, Ohio, US
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Site: http://www.palaciomayatoledo.com/
- Monday:11AM–9PM
- Tuesday:11AM–9PM
- Wednesday:11AM–9PM
- Thursday:11AM–9PM
- Friday:11AM–10PM
- Saturday:11AM–9PM
- Sunday:11AM–8PM
Well damn!!! If you want authentic Mexican, Then Palacio Maya is the place to be. Im not just meaning authentic food. Im talking the atmosphere, the building design, the beverage options. When you walk into the front doors you will think you have just warped on down to South America....For the fellow delivery drivers your always in and out st this location. Definitely not a reject if the pay is worth it.
Aidan was very friendly attentive and handsome. One of the best restaurants Ive visited so far. The food was very satisfactory. Decor and music was defined. Great job, keep up the good work. Recommend this restaurant to everyone. Most people put food in categories according to ethnicity. I judge according to taste and experience. Ive been a Secret shopper for awhile now,most places fail horrible. Not this place of business.
I only order one dish for lunch, burito fajita, grilled chicken. the chicken is not fajita chicken, its suposed to be grilled, tasty! well today he accidently ordered lunch fajita (chicken), turns out he let cook put the fajita chicken into the burito i ordered, hence did not get my favorite lunch, when I mentioned to the waiter what I thought he did, he tried to convince me the chicken is the same! I beg to differ, I have been getting lunch there for years!!!! disapoinnted
I’m pretty sure the salsa is store-bought instead of authentic house-made and the cheese dip never came. We just told the server not to put it on our bill.Our main course came very quickly and tasted delicious which was great. 👍🏼The over all experience of this place was good and I wouldn’t be against returning. But they could definitely improve on service. Our server didn’t come back to our table until we were completely done eating to see if everything came out good or to see if we needed anything.
Great food with a wide variety. Friendly staff with great service and we loved the atmosphere. But watch those plates. Very hot. This is our new place we have been looking for.Well things have gone way down hill. Food was cold. Asked for it to be remade. There you go fresh from the kitchen. Was this microwaved. Well no sir. Then why is the same lettuce on my food. And now it is severely cooked in this short period of time.Nope all done. To bad. This was such a great place at one time.
This place is so good interms of ambience and friendly staffs. And its a bonus if someone in your group has birthday. They really making it special by singing birthday song in Mexican, giving a unique hat to the one with birthday and this fried icecream as a treat to the birthday person. I would definitely come here again.
Service was extremely slow. We were seated right away, but my partner received his food 10 minutes before me, so his food sat and got cold because he didn’t want to eat without me. We are taco enthusiasts, with a bill never touching over $30 but for some reason, ours was $50, which came as a shocker. The Mexican rice was pretty bland but margaritas were strong, with a small being $9.
Best food I’ve ever had in my life you won’t regret coming here I had the best Mexican experience ever though it was very busy it was amazing, I wouldn’t hesitate coming back but be careful with what you order because each item is a very big portion don’t go crazy or you will have leftovers lol well I mean that ain’t so bad am I right. Food was so good we ordered more to take home I mean it’s pricy but trust me you won’t regret spending here 💯🤤🔥🤘🏻❤️
Every aspect of this place is unbeatable in my opinion. The decor is very nice, love the style of having the faux rooftops over each booth. The service/fulfillment of orders is fast and accurate every time. And lastly the food, the amounts of great food you get with each menu item paired with the good prices is just phenomenal. If you want some good mexican food save your time and money by skipping out on certain chain places that i wont name and come here. Ive had Nilda as a server multiple times and shes delightful.
DISGUSTING. The quesadilla was a single tortilla folded in half with a giant wad of shredded chicken in the middle so it just all fell apart. I was not able to feed that to my children. I purposely ordered a burrito that did NOT say in the description that it was covered in cheese sauce. It arrived drenched in sauce that my husband wont eat. This is a hungry household with screaming babies waiting for mom to make dinner because she stupidly wasted money on disgusting food.
Soo I just left this place. Im vegan and usually prefer to make my own food. But my SO loves eating out. So I bring things that can accommodate my eating needs. This time I bought black beans bcuz they usually have lard in theirs. Well after ordering veggie fajitas the own comes out in a disgusting manager. Complains loudly about my beans. Whats the difference between me bringing beans or salad dressing? Rude customer service. Be progressive try adding vegan options. 🖖🏿
Some of the best Mexican food in town, authentic styling inside the restaurant, the staff was beyond friendly and made the meal an enjoyable one! Even with construction ongoing to the restaurant, they were able to keep everything clean and neat. I’d highly recommend this spot for a meal!
Incredibly overpriced mediocre food. Almost $5 for a tiny cup of guacamole, $17.98 for 2 awful margaritas. Like every other place, I dont save a dime by not ordering meat, to the contrary they tried to overcharge me for meat I didnt even order. On the plus side they have decent atmosphere and fast courteous service.
Well, always loved this place but today was a disappointment..There was a problem with the waiters not understanding us..there was no Khalua, Baileys or brandy for our coffee, they said they had nothing like that at all, the food was lukewarm and my food had way to much salt.
Ordered the spinach and chicken enchiladas. Was not impressed with the chicken. It was grilled and a bit chewy, would have been better with shredded chicken instead in my opinion. But, place was busy on a 30 min wait,but we were seated in less than 15, food arrived very quickly. Our waitress was awesome. I would go back and give them another shot.
Horrible Covid Precautions!!We visited this restaurant on Saturday, January 9, 2021. We should have walked out when we got there but gave them the benefit of the doubt. They were taking ZERO covid precautions. They had people elbow to elbow at the bar and in the waiting area and every table was full. Wait staff were wearing masking under their noses or around their chins. Drinks were being refilled with the straw in the cup at the machine instead of issuing new glasses. We ordered fajitas and they arrived at our table delivered by two men - possibly a manager and a wait staff? The one that looked like a manager or head kitchen staff didnt have a mask on at all. I am all for enjoying life and not closing everything down due to covid, but some precautions would have been nice. The rate they are going and the way they are acting, there will be a huge outbreak caused by this restaurant.
The food was some of the best Mexican I have had in Toledo. I spoke with the waitress about how happy I was to have food that tasted authentic. She told me that is made great daily and you can tell. The staff was excellent and with a party of 14 there was not a single mistake.I did read some other reviews and would like to state that East Coast and West coast is different tasting. I am from Colorado and understand it not tasting the same but this is the best around Toledo.
I ordered chicken nachos for delivery, when it got here, there was some strange oil on the sour cream, the chips were soggy and unusable, and the chicken was more dry than a stick of chalk. Good thing they serve alcohol, cuz without it, drunk people wouldnt be drunk enough to eat here.
Excellent food. Our waiter was attentive, and he kept checking back in with our group and was very observant to our needs. I am very happy overall with the service and food. The only thing preventing the five star is the waiter forgot a meal for our guest. Overall good job. Try the Pollo Apulco, it was delicious.
It was alright. The chips were the best part. For a Mexican place I expected slightly larger portions. I asked for one of the dishes (chimichanga) to be made vegetarian which I get at every Mexican place and they said they couldnt so I had to get burritos which was slightly disappointing.
One of my favorite Mexican places. Try their chicken enchiladas poblanas. Good prices and awesome service!EditUsed to be a great place. Used to! They mess up your order more than they get it right. They have changed so many things including the quality. Im done with this place.
This restaurant was terrible. The chicken tasted like it was straight out of a can. The tacos were soggy and cold for the kids. The rice tasted like a Bens on the go rice packet. Overall terrible food. Out of 5 people at our table none of us ate more than a few bites off our large plates. Definitely would not go back there ever.
Food was amazing my wife really enjoyed her margarita. Would have rated 5* but the staff was cursing and talking dirty in Spanish. Im guessing because Im not mexican they thought i was unable to understand what was being said however I am fluent in Spanish. Need to be more professional.
Wanted to like it. Service was fantastic, food was basically mid food truck quality. Wet, cat food like shredded chicken in the burrito and quesadilla. Great salsa and chips, amazing tamales. I don’t know why it’s all over the board like that, but honestly I won’t go back 🤷♂️
After reading the positive reviews we decided to give this place a try. I shop in Toledo regularly with my girlfriend and we have been searching for a good place for lunch. We loved the fajitas, and margaritas. Great prices great fresh food, loved the complimentary chips and salsa.
Recently took my parents there to eat. Food was unimpressive and customer service was lacking. The waiter had to adjust the total on the bill 3 times because he forgot to include items...I finally spoke to the manager who simply said we are sorry with no offer to cover the last time which I had to go upfront to pay for...then after letting them know I was not happy with the,custome service...stood and watched me struggled to get my elderly parents and their walkers out the double set of doors...will not be returning to this restaurant.
The salsa is watery, not spicy at all. Chips are good. The food was medicore. Nothing special. They messed up on two orders. Fixed it right away. Had to keep bringing out the ingredients to the fajita plate. Had no clue who our server was. One person would help then another then another. We wanted to tip one and not the other, but they said we share the tips so it does not matter. Did not like that.
Rice was salty and charro beans did not taste good! Seats had holes in booths and service was terrible, we asked our server for extra napkins and she never brought them had to ask bus girl to get them for us and our refills on pop! Overall experience was very poor and unsatisfactory! Would not recommend this to anyone and will never return to this restaurant ever!
Disappointing.. which is sad since I used to love this place growing upNever received our queso.. and when we received our bill I asked our waitresses to take it off since we didn’t get it and she continued to question me like she I was lying .. about cheese ?Asked for a side of guac for our fajitas and she came back with a guac salad (before I could say anything she was off and didn’t come back till we were done). Ended up costing me 4.50 and when I questioned her about a side being 4.50 she said “yeah the one that big”. Well hun I didn’t ask for that one that big & don’t try to upcharge me to receive a bigger tip.. won’t work out for you.Received no refills on sodas..& worst of all from our table we could see one of the cooks on his phone while wearing gloves and then using those same gloves to make the next order.. health code violation ??
The staff is amazing. Always polite. Great service. Lots to offer on the menu. Chicken Pablana is my sons favorite. My husband loves the Pescado Aztecs. My favorite is the Chimichanga dinner. Yummy. Clean and fun atmosphere. Kid friendly. Adult date night out. Visit and eat you will not be sorry. Enjoy.
Very disappointing, very small portions for the price, salsa tasted like tomato sauce..7.25 for chorizo dip for skimpy portion, Queso cheese on chimichangas (looked kids size) was so thin you could see the separation with water. Waitress tho friendly never came back for refills on drinks. Bill was almost $40 for about $10 worth of food. Wont be back
Placed an Uber East order last night that included Quesadilla Fajita. I ordered it with chicken rather than beef. The cheesiness was “to die for”. Ça C’est Bon!👍Stuffed Jalapeños, Table-side Guacamole, Quesadilla Fajita with Chicken, and Quesadilla Fajita with Steak. Ignore the rice on the steak. My phone fell in the dish 🤭
This resturant must have changed it name recently, it has been a while since I have dined here, but with the new name and freshened menu, the food was great! I had been going to Abuelos in Maumee, but they have closed and this resturant is even better now. Guacamole is better here than anywhere I have ever had it!
Total reviews rating 4.2
199 Reviews for Palacio Maya Mexican Restaurant 2023:
Review №1
2022-04-17This is one of my favorite Mexican restaurants. They have a lot of options on the menu and the food is always great. Service is always good, even when they are busy. Our waitress was friendly and came by several times to check on us. The food portion sizes are very good and they have tasty chips and salsa while you wait for your meal to be prepared.
Review №2
2022-04-04The server was a great guy, made us laugh. If the server is having a good time you know they enjoy their work. He was attentive and the meal satisfied me greatly. Seating also was comfortable and we didnt have to wait long for our food to arrive. The margaritas hit the spot nicely. A present surprise this turned out to be. I enjoyed my time here and will be coming back for sure.
Review №3
2022-05-29The first 3 times were great but tonight was not. Waitress took our order and then never came back to check on us, get refills or anything. A man who I believe was the manager came over twice to ask how we were doing, I had to flag a waiter down to get me a refill (my husband didnt get any), a younger gentleman came over and asked if we were done and took our dishes. The waitress finally came back and gave us the bill. Very poor service. I didnt even want to tip but I did.
Review №4
2022-06-09Very good food....tasty dip!Good service!
Review №5
2022-05-10Delicious food and excellent service from staff. Our first time ordering it to eat in the restaurant since the pandemic started. Seriously soooo yummy!
Review №6
2022-06-26Exquisite.Super nice waiters, had no problem with a somewhat larger group. Were able to suggest dishes that fit our different tastes.Very good food, dishes were properly heated as was the food.Only recommendation is tè de canela.Definitely will return.
Review №7
2022-04-12I always enjoy the food here. Staff is polite and its a pretty calm atmosphere. I usually get fajitas or tacos. I love the rice. Portions are not huge, but filling enough.
Review №8
2022-07-05Horrible FoodThe Waiter was So Help or Good to say the least . Drinks werent refilled no Silverware ☹️☹️Definitely was happy wit my NachosWas Very DryNo tomatoesSorry I expected Sour cream & Tomatoes 🍅 & Peppers on my NachosBut didnt get any of thisHad to ask for themThen get Charged for itNot happy at all
Review №9
2022-06-02The atmosphere and food are great! Unfortunately, the last 2vtimes that we went there, we had issues with our bill. As long as you double check your bill, youll be happy!
Review №10
2019-05-20I guess this is by far the best restaurant I have find in northwest Ohio, not only they have a wide range of Mexican food, their cooking is great in size and flavor... not to mention the service provided, pricing in range with any other restaurant in the area. We went looking for seafood and were very impressed with how well of a job they make... all in all, best place to eat when in the Toledo area.