We got you covered
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Daily cleaning
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We take care of you
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Sarah was great in getting me the correct calculations and delivery date situated. However, when my mulch was delivered, on the wrong day with the wrong mulch, the delivery person said someone would be back with the correct mulch. Never came. Called after 24 hours and was told to call a manager. I called and he answered immediately. He said to call back when I was ready to have more delivered. Remember, the first mulch was not the mulch I ordered. I called back the next week, and Sarah said sorry, to call the manager back as there was no note. She could not order another delivery of mulch without the manager’s ok. I called the manager every day for 6 months...and NEVER heard back. Lost $255.
This company provided friendly and timely service. I am very happy with the results and I would recommend them to everyone!
I purchased 90 bags/1 cubic feet ea. of mulch on a Sunday, paid for delivery. I requested for Monday, but was told I couldn’t have it until Friday. I called Friday to confirm delivery, was “promised” it would be - received a call late Friday saying they were sorry, too busy and it would be Saturday. Call Saturday morning to triple check, was promised it would be here by noon. Fast forward to 4 o’clock in the afternoon, still no delivery. The delivery finally arrived after 4 o’clock, after several irate phone calls, and no apology and no adjustment to the payment I had made a week before. Poor customer service!! They may have the product, but save yourself the delivery fee. Next time I’ll try another company!!
I received the same poor quality product as previous reviewer. I ordered 4 cubic yards of topsoil combined with an extra cubic yard of compost and what I received looked like mulch. Driver reassured me that it was indeed what I ordered. Against my better judgement, I went ahead with painstakingly filling my raised beds with it. I should’ve trusted my gut instinct. Two weeks in and my poor vegetable plants are all dying. Now I’m out the money, the time, hard work and no garden this year. Do NOT buy topsoil or compost from this company. It’s horrible!Edited to add: Ron Frost returned my call and it seemed like he was genuinely interested in addressing my concerns. He said would come out to my place to assess the situation and determine how to make it right. He had me text him my address, but he never showed up nor returned any of my subsequent text messages or phone calls. Very unprofessional.
We have always shopped here with no problems. This year, I went in 2x times in the last week, I was quoted different prices from 2 different workers & what the sign said. Went back with my husband on Saturday same guy there working and still quoted 2 different prices. Then when I asked if they honored the $ off delivery he said NO- That is not available anymore that is old offer, but It clearly states it was online, when I showed him he then said ok I can give it to you. Then when he rang the order up he over charged us and I had to say something then. I am not sure what is going on, but someone needs to get that place organized and someone who can quote prices. They should just have a price sheet for the options to give clients.
First time going here. Experience was pretty good. I got the deal buy 15 bags for 20. The people in the office seemed friendly and greeted us. The people in the yard was helpful but didnt show to much interest when asking them about the different colors. He did take us around and showed us all the different colors but once again didnt seem like he wanted too. The guy that loaded us up was nice and friendly. So all in all I would go back again for a good deal.
Ohio mulch needs to hire people that can actually drive their vehicles and be presentable. Driver came within inches of side swiping me yesterday on broad street because he was to busy with a lady in the truck with him. No truck number and no license plate. SAD!!
In years past I have always bought and picked up my mulch from Ohio Mulch in bags as I dont have a truck. Great selection, nice people, great service.In years past I contemplated paying the $49 delivery fee. This year, in the face of Covid and the request to stay at home except for critical needs, I see Ohio Mulch has decided to take advantage of the situation and increase the delivery fee to $119.I for one, am quite disappointed and will shop elsewhere.
Fabulous selection of bagged mulch with helpful service selecting and loading. They have rock as well. Price is no more than Lowes and Home Depot but you will find more choice here. I need to remember to come here first.
Lots of mulch, topsoil and railroad ties available
They sell dirt and various variations of dirt accessories.
I have never been treated so badly by a company in my life! One of their dump trucks hit my car almost 7 weeks ago. Said they were sorry and would take care of it - just needed pic, took it. Week later they needed estimates, I got and faxed. Next week an incident report, I got. Next week, police report, I filed. Next week my insurance agent to call, he called. Next week, they had no record of the accident so I had to repeat the first 4 weeks work. Last week, their insurance agency called me (not Ohio Mulch, they have NEVER called me nor returned one of my phone calls this entire time!) and said she would handle my claim, again sorry it has taken so long. This week I called my insurance agent to check on the progress and he informed me that now after 6 weeks of Were sorry and will take care of it, to now claiming I pulled out in front of them!! Again, I have never been treated so badly by a company in my life! This is such bad business - I hate that I have to give them even 1 star in order post!!!
Meh. Ordered 6 cubic yards of mulch bags and 1 cubic yard of bulk topsoil. I picked Friday for my delivery date and received a call on Thursday to say that they wouldnt be able to deliver Friday but could deliver on Saturday. But then I was told because I ordered both bagged and bulk items I would have to be charged a second delivery charge (Only $20 extra versus the $49 for each delivery.)Bulk soil was delivered on Saturday afternoon. This driver was wonderfully gracious and apologetic, and the only real positive aspect of my experience with Ohio Mulch. Bagged mulch never came. Called and left a voicemail for them Saturday evening. Called again on Monday and spoke to a gentleman who sounded lost and after repeatedly telling him my order number, etc., he promised they would get the mulch to me that day. Monday came & went without delivery.Called again Tuesday and was on hold for 15 minutes before someone answered and immediately hung up again. Called right back and was on hold for 5 minutes before I got transferred to another location. Immediately asked to speak to a manager. My call was forwarded to an admin assistant who gave me another number to call & then forwarded me to Ron Frost, which went straight to a VM message that his mailbox was full and to leave a SMS message.Ron called back about 1 hour later and I explained the issue. He said he would talk to the Blacklick manager and get it taken care of. I was to call him if I did not receive delivery by 3pm. Well, 3pm came and went so I called and left a SMS message again (VM still full). Had to leave the house, but they apparently delivered before 6pm.Not sure Ill use Ohio Mulch again. Product is good, but I just dont want to deal with the poor customer service.
Sad to report that Ohio Mulch has given me very, very bad service this year. Placed an order on April 25 and asked for delivery on April 28. They called late that day to say sorry we cannot deliver on this date - even though their online purchasing system had no such warnings. Arranged for delivery on May 7. Called them the afternoon of May 7 to check to see if my delivery was coming today - said yes it is on the truck. I am now writing at 8:30 pm on May 7 - no delivery. Perhaps it will come in the pitch dark? Who knows. Theyve had my money for two weeks but I have no mulch.
Always have to wait 35-40 minutes to get your mulch scooped. Whether they are unloading a semi or only have one person working, they will always take forever. Don’t waste you time shop somewhere else.
My wife and I went to the store to order for delivery and they delivered on time. Store was very clean.
The products were delivered on time and the staff was friendly at the store.
Please find somewhere else to get your mulch. Awful business with the worst owners, nothing good to say about Ohio mulch. Ron Frost the so-called district manager rips his workers off and makes fun of customers behind their back. Most of their delivery drivers are felons and drug addicts and not to mention they can’t keep a manager for more than a couple months
Very nice top spoil available here. I got 16 cubic yards of bulk top soil here to fix up my yard. Good service
Great place for all your landscape hardscape stone soil and much more come check it out 1600 Universal rd Columbus ohio weekly specials!!💯👍🏻
Easy order and pick up process. The staff was friendly and they have a nice selection of products.
Very happy very good place
Quad grind is by far the best mulch we have ever put down - and we put down 6 cubic yards per year!
Went all over the get pea gravel. They have BEST price per ton. If you haul it, in your truck.
Ken is great guy. Very busy when they open but thats a testament to how professional the place is.
Got mulch here once, good selection and the staff helped me load it into my car.
Great selection and nice staff. They put he mulch in your car for you.
Friendly and helpful staff. Decent prices also. Wish more businesses had this kind of customer service
Great place! Highly recommended!
Its the season for mulch and dirt. Tell them what you need and theyll load you up. Staff is friendly and you can dump your yard waste there too.
Great value, great service. Use them every Spring to do my own mulching and I save a bunch!
They are always nice. They have a good selection, and when you buy in bulk they make sure to give a heaping bucketful.
Friendly and helpful staff. Manager spent a long time with me to make sure that I got everything I needed.
Really great mulch and other lawn items.
Easy as can be they load for you. Great quality stuff.
Manager was super helpful.
Good prices for mulch. Convenient to pick up.
They tell you one price on the phone and then when you get there the price is increased by 50 percent. VERY EXPENSIVE 👎
Great people, good prices, and staff was caring in my needs as a senior
The best
Dumping here is now 50$, way over priced for something you profit off of. Shame on you Ohio mulch
Woman at counter was unfriendly but the gentleman that loaded my bulk mulch was great.
Two stars at best theres never anybody ever at the counter to give you service theyre out in the yard doing whatever and it keep raising their prices to dump ridiculous
Good prices. Nice to have drop off for cuttings
Always treat me good. Good customer service and good quality products.
Good quality mulch at a reasonable price.
Our go-to for mulch, stone and a great place to drop off yard waste.
Their mulch has junk in it
Always great service and prices! Cant beat it.
Girls were very friendly and helpful
Friendly staff and they even put the mulch in my trunk
Great service!
Good Ohio Mulch✨👍
Be prepared to spend a lot of time waiting, usually understaffed and overpriced.
Great mulch fair prices.
Great job.
Good location and the people are friendly.
Very helpful. Great speedy service.
Best prices! Great quality!
Excellent service and no one gets a 5!!!!!
Good bunches guys💪🏼
To small parking for customer and such
Good
Great service.
They got it
Great service
Have what I need.
Good mulch
I’ve never been compelled to write a review or be a Karen in my life. Only giving this place one star because I can’t go lower. The staff is incredibly rude, to the point they will yell and hang up on you, seemly between puffs on her cigarette. They will also keep you on hold and then hang up on you when you try to reach a manager or supervisor. Also very unknowledgeable about products. “There’s no such thing as topsoil or fill dirt anymore.” That’s weird I use 100’s of tons a month. Anyway I could go on and on about my terrible experience with this company. I am in the dirt and excavation industry and have never dealt with someone so nasty, unprofessional and un-knowledgeable. If you are looking for dirt or topsoil avoid this place like the plague. If you’re curious about what terrible customer service and people skills are you won’t be disappointed. Definitely contacting the bbb about their shady practices.
4 (79 comments)
Review №1
2022-08-26Best and cheapest place to go to dump kind of yard waste and no matter how much mulch,gravel,pee gravel,or whatever you maybe getting they ALWAYS END UP BEING THE BEST PRICE IN THE LONG RUN. Plus if your a business owner or company, or just a business employee an theyve seen you enough or your name pops up in their systems they will always give their reoccurring customers a killer deal no matter if there a new customer behind the one. So they definitely know how to do good business you scratch my back I scratch yours type.
Review №2
2022-07-09Ordered black mulch. It came with a tree and all kinds of leaves in it. They came out and tried to take care of it and scrape out all the debris. I went to spread it and found another tree in it. Instead of just making it right the first time I had to call them multiple times until someone would answer the phone. I then finally got ahold of someone and i could hear the manager in the back saying well what does she want me to do about it. Great customer services from a manager. Then the guy on the phone tells me it will be about 20 minutes to talk to the manager because he is busy. Best the guy said they could do was come scrape it away and bring another load. No idea when that will be. Do not buy black mulch from them unless you want debris in it.
Review №3
2022-06-13Still waiting on my things to be delivered various emails and called. Ughhhhhhh! It’s been over a week since bulk gravel was dumped in my driveway behind my car, the retail folks contacted Blacklick and twice now they informed me it would be here but a call to Blacklick and they say driver indicated he delivered but missing all my order but bulk gravel. Still waiting as this time they said today. Very disappointed in this years experience.
Review №4
2022-03-17The lot is very clean and organized. The gentleman loaded the bags in my car and even put some plastic down to protect my truck. He was quick to help even with how busy he was.
Review №5
2022-03-29I want to thank everyone that works for Abby ohio mulch location. After leaving the first one and forgetting a few things, I pull into the Blacklick location. These guys are the best. This location called the last location to find out what all I ordered so he could match what I needed exactly. Who did that?
Review №6
2020-05-24Needed topsoil to spread in my front yard so I can plant grass seed... not just patching, but starting a new lawn. After I spoke with someone about what I was looking for, I ordered 4 cubic yards of topsoil online. It was delivered as promised 5/23. I was very disappointed in the product. The website says 40% soil, 30% compost, 20% aged leaf fines, and 10% sand. What the product actually appears to be is over 60% black hardwood mulch. It was 3/4 unloaded before I noticed that it didnt appear to be all topsoil. The driver contacted Ken who explained to me that it was a composted product and it should work fine for me. I was still concerned and took a sample baggie of what was delivered to the Blacklick location and spoke with Ken. He showed me all the soil products and none looked like topsoil. I am on a fixed income and cant afford to pay for a product that wont work for me. Ken assured me it would work for what I needed it for. I disagree. I have received many cubic yards of dirt and mulch over the years. I have never received topsoil like this. I have never had topsoil I can pick up with a pitchfork. Since I am older, It is a challenge to move 4 cubic yards from my driveway Into the yard. I dont feel like I can take a chance on it not working as I will not only be out the money but also the physical work of distributing this and then topsoil later. I dont see how grass seed can grow evenly through shredded mulch. I asked what my options were as far as returning and Ken said he would have Ron Frost contact me. I had not heard anything back after 24 hours and called again. I was told Ron Frost the district retail manager was aware and would call me. I took a large baggie of the product to a local nursery and was told it was not topsoil but a composted material. Company does not care about customers. I want the product removed from my driveway and a refund given. This is not topsoil.....
Review №7
2022-03-17The manager Emanuel was really friendly. I told him what I was needing mulch for and he gave a recommendation. Got it all home and it looks great!
Review №8
2022-03-22The staff was amazing especially Eman Ferguson!! He was very helpful and quick!! Amazing, cannot say this enough.
Review №9
2020-07-02The staff (Sarah and Joseph) at this location are Amazing!! I had a last minute project for my yard, and they helped me calculate everything I would need to the T! They were welcoming and even loaded my items for me. There was one very rude man and they still treated him with kindness and a smile. I was very impressed with this location and now will drive an extra 20 minutes just to go to this location because of the amazing service there. I highly recommend this location and their prices are comparable with other places. My family has used Ohio Mulch for years and their product has lasted like they said. The staff is knowledgeable and you leave feeling like family. 5+ stars!!!
Review №10
2022-03-22Got 3 yards of black fine cut and it was great quality and the employee helping was very good too 👍