Wheelchair-accessible entrance
Yes
Octapharma Plasma in Akron
Phone: +1 330-752-4416
Site: https://www.octapharmaplasma.com...
Site: https://www.octapharmaplasma.com...
Opening hours
- Monday:7AM–7PM
- Tuesday:7AM–7PM
- Wednesday:7AM–7PM
- Thursday:7AM–7PM
- Friday:7AM–7PM
- Saturday:7AM–7PM
- Sunday:7AM–7PM
Octapharma Plasma in other cities:
Comments (199)
Ive never been treated bad here and I just think the employees do their job very professionally and Im in and out everytime..this place is clean and better then any other plasma place Ive been to..keep up the good work
Every time I come to donate it takes forever. Ive been sitting in chair for 30 minutes not even hooked up. Total time here90 minutes and still not hooked up. They also lie about referral fee still waiting on that.
They have gotten a lot better since my last review, which is why I changed my post except they are short staffed but still take in new donors, SMDH. Regular donors get passed up by new donors 3 to 1. Wait time is horrible..They got new manager, Even though they overlooked and dismissed the lady that should have gotten it, very nice and professional woman, shes been there for years.SMDH. Still very crowded through, They are trying to hire more, but i think the pay is not enough for the B.S they put up with. They using Traveling nurses to help out, but even with that, the whole donor process is anywhere from 2 to 3 hours.
Bin trying to get in as a new doner Abt 6 times now an conveniently they just stopped taking them right before I show up an tell me to come back in the morning! Its like Joes crab shack free crab legs tomorrow smh!! This place is a straight JOKE!!! They must treat their employees pretty bad bc it seems like none of them want to be there ! Maybe someone should check into this place they might b using slave labor an forcing them to work! Idk but something must b going on bc if I hated my job that much I dont know about u but I would quit!! Ill be really surprised if this place is still in business in 6 months !!!
They need to hire more people.. but they are friendly tae is my favorite she know what to do!
Love this place it is very clean and the staff is very friendly
They poked me wrong not once but twice. They don’t even pay attention to what they’re doing just in a rush to get the day over with my arm was all bruised up.
It was not that bad at all. Very clean and quick!! They were nice to me as well
They Keep A Steady Flow of Operations..They Just Never Answer The Phone..Ive Called 10 Times Answering Machine Everytime..But For The Much Part Everything Is Balanced.
Good place. Nice people. Best pay of all the centers I have ever donated with
Kind and informative, helpful and easy to work with. All in all I like this donation center a lot!
Need more staff and machinesBut they are great at what they do
They say 2 hrs for new donors… yeah right. I waited an hour, was next in line and was barely even acknowledged. If you donate here expect it to be an all day event.
You be there all day they skip u call people thats behind u I dont like that so I will not be coming there
Every experience is different, but the staff handles their jobs well due to barely having help. Thanks for your service!
Worst plasma donation center Ive ever been to. Terrible management! Employees have no Direction and no guidance again terrible management management
Very slow compared to other places I have donated at always understaffed and unorganized.
The staff was trustworthy and friendly.Would highly recommended this place. It is nice knowing that you are helping the community. God bless everyone.
The slowest, most horribly maneged plasma donation center I have ever been to.
The staff are very friendly and nice sometimes very fast and sometimes very slow but overall I get along with all the workers good place to donate and save lives and very clean
Very slow. Takes 3 to 4 hours to complete the new donor process. Workers act like they dont want to be there & just complain.
Very nice staff and they did a great job being short staffed my experience was very good 👍 I would recommend it to anyone
The donation took almost 3 hours and theyre always understaffed
This place is very clean and the staff is very nice. I do wish they would be less chatty and move a little quicker because I feel like i spend most my day here and I am not a first time donor. I understand customer service is a big deal, but you can chat and keep moving at the same time. I want to save a life, but I dont want to be here all day every time. Maybe hire more help, considering this seems to be a very busy location.
This place is wonderful. Very nice staff, very clean. I dont have to wait very long. Location is close to home. Fair payout and they have a rewards program. I highly recommend octapharma plasma donation.
Great service. I dont agree with the pay outs its to low especially when this is a multi billion dollar company the 1st 8 donations should be $250.00 and $150.00 on the regular since we are saving a life and putting ours at risk donating can lead to health problems and they dont pay enough
Thank you Josh and upper management.Your staff treated me with respect and kindness.The facility is very clean. They have a lot of chairs. You get paid within 20 minutes of leaving on your pay card. Good place to go to. They also have bonuses. The nurse Joyce and The nurse were great. The phlebotomist that dealt with me Bethany and Ashley were good too
One of the best places to work and to donate. As a new employee EVERY staff member has been warm hearted and welcoming. As a nurse this a wonderful opportunity to began a career. Management is caring and willing to help in any situation. Everyone cares a lot about the donors and their treatment and time. This place has been one of the best choices Ive made in my career and I want to welcome anyone who is wanting to come in and donate or apply. Overall, a beautiful facility with incredible staff and awesome donors!
I like it for the most part. Staff is kind, helpful, knowledgeable. One member of staff though, did rupture my vain and caused severe bruising so I have avoided going back untill it healed. I will request a different person stick me from now on bc that ish hurt. Oh, and the enviornment? The people who donate plasma at this location? Most are quiet do what they need to and get out. Others, see it as a way to be loud, attention seeking degenerates who dont care for anyone else. Over all, its okay... Could be better.
Staff is new and understaffed may not be able donate due to untrained stickers. Staff also very chatty will move at a leisure pace np matter the crowd. More seasoned experience employees would benefit this location alot.
The place is very nice and clean, i felt welcomed when i first started donating. But as more people plasma HOP (going to diffrent plasma centers to get the new donor bonuses) and find out about this place the busier it gets. For example if there are only three people ahead of you in line you can expect to be in the building two and a half hours or so when the last place I used to donate you would be in and out in 1 hour.They are very under staffed at the moment but overall very clean.
Sometimes the wait time is a little long
Enjoy working here as well as donating here. The donors make the place what it is.... great! I enjoy seeing the faces of my donors returning each week! Some have shared personal struggles with me as well as great news! I love that they know I am always here for them. I enjoy coming to work because we have a great team that is more like family! Best part is that we all are saving lives!
Honestly need to get it together better because i guess they have a hard time finding my vains only 2 of them had no problem but the rest kinda have their heads in the clouds
I have been donating here for over 6 months now. By far the best plasma center in the Akron / Cleveland area. The building is the newest and cleanest. The staff are super friendly and very good at what they do. It is a great way to save lives and also earn some good money while doing it. They give away big prizes each month and always have lots of fun stuff going on. I highly recommend this place if you are looking for a way to make ends meet and save some people in the process.
Every visit I have had usually goes very quickly. The workers are very kind, and caring. The environment is always clean. I just wish the kiosks moved a little faster.
Clean environment. Workers are amazing especially Alexis. Always sticks me great always talkative or not when needs to be. And just very professional and beautiful 😍 thanks so much for your time and patience
This place is professional and very clean. The staff are kind and courteous and treat you like family. I have never had any issues here at this plasma center because the staff is very patient and always attentive to each and every person who walks through the door. I will recommend my friends and family to come to Octapharma and save a life by donating plasma.
My first experience was SO NICE. Very nice people, it was so calm, quiet and clean. Pleasant demeanor and nice amount of humor. Bring a sweater or zip up hoodie, its cold in there for good reason.
Understaffed, are not taking new patients.
They are a great place to go. Its a little cold because it have to be but if you dress warmly its no problem. My experience i have been treated like family so it works for me.
The workers are very friendly, try there best to get everyone out in a reasonable time. Very clean. Good experience from someone who had never donated before.
Great Place. Great Environment. Good Atmosphere. The Phlebotomist Are Kind,Attentive and Careful. I highly recommend coming here to donate Plasma
Been there five times now and every time Ive been there Ive always had a good experience nice polite people always willing to talk answer any questions you have helped you through anything definitely a nice place for the recommend anybody to go there
The place is very clean, neat, and well organized. The staff is caring and they do a very good job of going step by step process. I would highly recommend this place.
Friendly staff.By referring someone they reward you by taking you off the kiosk, giving you the express pass, then you have to go to the back of the kiosk line which puts you back an hour or more to where youre forced to use your express pass only to get your original spot in line. Completely useless!
(1) I worked with this company at the Akron, OH location from the beginning before this new center even opened to the public in Feb 2018. I have seen many changes during this short time period at this location with staff and especially with management. There is high turnover. When I first started here it was just me and one other nurse. My main responsibilities were potential donor physical exams and responding to emergencies if donors had reactions out on the floor while donating. Many times I worked alone to complete physicals on my own with new donors. New donors can take several hours to process through because of all the steps they have to go through the first time and this location does not have a cut off time for accepting new donors. The management that was here before was sensitive to this and WOULD cut off new donors at a certain time before the center closed. New management that is there does not care if you are the only nurse working and even in other areas for that matter - no concern for staff and try to operate like they are fully staffed but are extremely short staffed. If you know anything about the retail industry then you know how the hours can be and I feel this place is like working in retail except in the medical field.Management that was there before including many traveling managers from other locations would jump in in various areas like answering phones, help screen whatever. A LEADER, a Center Director or an Assistant Manager I believe should know all areas they are here to MANAGE over so they can fill in at times when it is short staffed like the managers who have helped this center out in the past besides just taking a label off a machine and sitting a donor in a chair. There are other areas besides the donor floor that needs assisting at times as well like the screening area when it gets backed up with donors or the lab when it gets backed up with plasma bottles to process. I did not feel RESPECTED here and there was a lack of communication except for maybe if you are running in the office every few minutes to complain or whine about something or someone. Every position is able to cross train and earn an increase in pay except for nurses but yet the new Regional Director wants it mandatory for nurses to learn other areas but there is no incentive to do so and this is something that should be explained when hiring someone if this is the expectations. Some of the employees that come into the center from the corporate office appear to ACT like they are better than the staff working at the center level and do not even bother introducing themselves to employees. Other places Ive worked at in the past owners and employees from corporate have been warm and welcoming especially with a new location with new staff to make it feel like you made a great decision to work with their organization. I have read emails from donor complaints with corporate employees wanting it addressed and like the staff here did something wrong when it is in fact things we have no control over which is explained to donors like the fact that we can not issue a new card to them if one has already been linked to them - that is a company corporate policy out of local staff control and only thing center staff can do is give them the number to the card company for them to issue a new card if their current one has been lost or stolen.
Octapharma has very nice and helpful employees. The phebs are good stickers and try their best to cause as little pain as possible. The front desk employees are helpful with questions and always meet us with a smile. The managers are willing to help too with any needs we as donors might have. I rate Octapharma with high honors. The only place to donate plasma.
Was told I would go ahead of returning donors because I was a 1st time donor. Been waiting in this chair for almost 2 hours and still not hooked up yet! Theres been at least 10 people go ahead of me.Now they just let another 1st time donor that was behind me go ahead of me. The staff here seems rude and SLOW! Just got done. Their add says 2 hours, I was there 4 1/2.
To get some quick money when your in a jam and save lives I recommend donating plasma.
Rude staff. They dont tell you anything about barely a bruise then threaten to defer you if you dont comply. Outrageous you should be ashamed of yourselves. Driving 30 mins away to this location to hear this. They care about themselves
I love working here at Octapharma plasma the employees on my teammates and I love working with them all . Management is always there we need them . And our facility is very clean . And we work very hard to take care of our donors so come down and join us And be among The many other happy donors. We are open Monday through Sunday 7 AM to 7 PM.
Nice environment but they do not put the correct amount of money on peoples cards after sitting there freezing for 3 hrs. For the hassle it should be an extra 25 dollars. Now I cant even order my books online because Im supposes to get $70 and they shorted me 3 dollars wow and my books came up to 68 dollars. Please get it together
Always great staff! Everyone is very knowledgeable and friendly.
Octapharma is an amazing place work at! Coworkers are more than willing to help you and management is passionate about their jobs! As someone who has also donated, this is one the cleanest places and the phlebotomists are great at what they do!
They don’t have enough staff for how busy they get there has been people here before me waiting for over 2 hours and I’ve been here for a little over an hour and there are still 8 people in front of me...they shouldn’t of opened their center if they can’t run it properly..everyone is really nice here and it’s a good atmosphere but other then that I’m probably done coming her after this time.. I work at talecris in Akron and we do a way better job and pay better I’m just not allowed to donate there
(2)To add insult to injury my father who lived in North Carolina passed away in March. I week before my father ended up passing away I told my one Assistant Manager that my father was very sick and being moved to hospice and that I needed to take off work to go down there. He then informed the Center Director for who I am unable to use a more DESCRIPTIVE way to describe this INSENSITIVE woman in this review told him to let me know I would still get a POINT for corrective action for going to see my gravely ill father out of state. My parents raised me to be RESPECTFUL, HARDWORKING and like the old adage to treat others like Id want to be treated. I am a laid back person, I work hard and try to get along with everyone though I know everyone is not like this and I know everyone will not like me for whatever reason beyond my control. What was really HURTFUL not one card did I receive or even a floral arrangement with my father passing away. That TRULY hurt not even from my nursing colleagues. Oh one of my fellow nurses asked me a week or so ago how my daughters cat was doing NOT oh how is your daughter doing with her GRANDFATHER just passing away a few months ago. Aw, where is the COMPASSION where is the EMPATHY??? My donors SHOWED more then even some of my own coworkers. I had a doctors appointment yesterday in Cleveland and was not sure what time I would be into work but the one Assistant Manager approved me to come later than what time my shift was suppose to start. Where I was at my reception was poor for my cell phone and the Center Director called me whos last day was yesterday with this company from her PERSONAL cell phone leaving me a voicemail asking where I was at. I did not even realize I had a message from her until today nor recognize the number from the missed call. I guess her and the one Assistant Manager wanted to get rid of me so badly and being the other Assistant Manager that approved my time off was off work yesterday. This Assistant Manager goes ahead and submits it for me to be terminated to the Regional Director without even communicating with the other Assistant Manager who had approved my time off. There goes that LACK OF COMMUNICATION AGAIN. But you know what? It is OK, I HAVE a CAREER that is in high demand. I do not know how it is working at other locations with this organization but that has been my experience working at the Akron, OH center. Ms. I**a and Ms. Al**e at the corporate office were very helpful in helping me to get paid during my FMLA/personal leave during the time of my fathers death due to my local management not submitting my PTO time so I could get an actual paycheck besides the one I had first received for $7.77 because my time had not been submitted and for answering all my benefit questions. Even the woman that opened my FMLA claim at Aetna was very kind and compassionate and I truly APPRECIATE them for that. I will miss some of my coworkers and definitely MY DONORS. I can say I have meet some REALLY great people from all walks of life working here and I really enjoyed that about this job. Things may be looking up for this center since the lady Center Director is gone and they really need to make the one Assistant Manger Center Director already who is fair, respectful and has the experience in this type of industry which is unable to be said for the other manager there or the other one that recently left.
Im a regular there. Its always clean very polite and nice people there. I recommend it.
I love coming to this location. All the staff are very nice to me every time I’m there. Easy and fast donations .
Very friendly staff! Calm environment!
I love the fact that they were polite and all had smiles on their faces when I came in. I especially like the fact that she took time to talk to me and ask me about the process
I just came into this location and needed a transfer from another location. that they handle through emails. Ive been through this same process with the same company. the nurse who was handling the transfer name is Mary . she nice , but unprofessional . Ive been setting here for over an hour witch never never have taken this long any other times . one of the reasons could be that nurse mary went to lunch and just let see her leave with giving me an update on the situation after sitting for an hour already smh. so far this is the furthest Ive gotten in the process so
Awesome staff super friendly ,gentle and all very carring and kind . A joy to be able to be apart of there unique atmosphere ! Miss Michelle , Alexandrea, and Kristan r all rockstars !!!
Octapharma plasma is awesome. They have great staff and very polite to customers great work every one keep up the great work. I even got my girlfriend to come donate and she also loves it😊
First time donating here with a friend, and it took them 5 hours to get us through the entire process. The book said it would only take 2. I sat here for an hour just waiting to be registeredUpdate- came back cuz I needed money. Every time I came in, there was a 2-3 hour wait, and when I got the chance to actually donate, every time they had to stick me twice. They don’t know how to take people back in order either. I was 4th in line and 8 people went in front of me. Never coming back again.
It was very clean and the people were all nice was in and out good experience
Ive been coming here for over 1 year and I really like the staff and atmosphere. Ive never had any issues.....thanks for being here for us!
I LOVE DONATING BECAUSE EVERYONE ARE SO NICE. AND IF YOU HAVE ANY QUESTION THEY WILL GIVE YOU THEIR BEST TO ANSWER YOU. AND THE STICKERS THEY ARE VERY GOOD,AND I REALLY LIKE HOW THEY DO THEIR JOBS YOU HAVE TO BE THERE TO APPRECIATE THEM . AND WHAT THEY DO AND HOW THEY DO. AND IT,S VERY CLEAN AND SAFE. AND IT,S RIGHT ON THE METRO BUS ROUTS #3 AND #14. PLUS YOU WILL BE HELPING PEOPLE ALL OVER THE WORLD AND SAVING LIVES . NOW THAT SHOULD MAKE YOU FEEL GOOD ABOUT YOURSELF. AND YOU ARE EARNING SOME MONEY TO. SO COME ON DOWN AND JOIN OUR TEAM AT OCTAPHARMA PLASMA AT 1543 HAWKINS AVE IN AKRON,OHIO 44320.
Spent 17 years at CSL/ZLB without anything like this. 2nd week at Octa, protein failed an offsite test they do every few months. Waited a week, went back and took sample test to send back out and retest. Was told that if passed, onsite doctor would have to ok the results and he only comes in on Thursdays. Failed again. Took another, waited a week and called today to check and they told me test passed but doctor already showed up Monday so hes out again until whichever day he chooses to show up next week and i just have to keep checking back to see which day that is. Unreliable. Most people have to do this to help supplement partial income and it doesnt work when you never know when the boss to sign off your release will be there. So heres another week that i miss out. To the ones missing out, this is a big deal. People in charge need to have promised hours.
Today is my 1st donation here and I came 1/2 hour to closing, they let me donate anyhow. The staff and services are so nice. Thank you!
The people is friendly. Nice clean a little more colder than normal but other than that a real nice environment its better than the one on grant st.
This plasma place is a joke. The staff stand around when your in line waiting get seen .I mean the fist time of me being a new donor someone stole my card and staff tell you call number on back of card to order a new one. Question is why cant give people a new card there every other plasma place does.It been third time in one month and paid 20 doller get it faster to my house and had refund my money because it never came it had a tracking number on it. And the other plasma places have better money a week to donate at not this they cant afford the pay out to there plasma donate there..
They r really nice people. People r quick n fast. I love there work
Management sucks has a very smart mouth ... understaff and the phlebotomist lie.... after my bonuses I will not be coming back to here
Staff is extremely friendly. The process is very organized and quick! Love this place!
Staff is amazing here and its a great environment everyone is friendly and helpful i have even recommended my nephew an his buddy here
The people here are super friendly and nice and they are really good at what they do. And are very good if you are first time donor like I was to talk you through the process .
Went three times to try and give my fifth donation, I waited in line to get hooked up to the plasmapheresis machine and was called out of order, so I waited over one and a half hours each time in total showing up at 11:50 and leaving at 1:45 because if I did get hooked up I would be late to work. Bad management of donor flow.Staff is friendly but unknowing of their inefficiency to their donors.
Great place great service no complaints they make you feel as comfortable as possible and they definitely make you feel safe and important!
Very kind staff, clean environment, my 1st visit was great and I will be back.
The staff is much more friendly than CSL plasma!!! Ive also noticed they have impeccable teamwork.
This place is just so welcoming and very respectful and clean and the staff is awesome. Love this place and i wouldnt leave to go to a different place ever!!!!!
Great staff 😃 but once you get past five donation if youre 140 lb its not worth it payout needs to be increased if stuff like this happens 😡
This place is awesome. The staff is friendly and professional. Im glad I got told about them
The workers are amazing and so nice. The building is very clean. I love coming up here.
Got sent away cause of finger print reader would not pick up prim
Very nice and cheerful workers always kind and work well with everyone and help as they can
Great way to be active in your community and get cash for helping peoples who need medicine this place is awsome as well as it is very clean and the employees are so polite
Tammy Amy Michelle Kathy Terri Megan Amber Jowell Alex and Ron are top dollor in my storybook! Thanks for doing drawing for this snd bring a friend. GOT BOTH LUCKY WINNER TICkET.
I as a client simply love this place all the staff here at octapharma plasma in akron are super nice very friendly they make each person feel like there at home I highly recommend coming down and giving it a shot.
First time donation an got $75!!!! Getting $65 a week now plus the end of month bonuses. The folks who work here are fantastic!!!
Very convenient and knowledgeable
Goes through all the steps thoroughly, they make sure you understand everything, and they have a super friendly staff.
Drove from a hr away went through a 2 hr process just to be turned away with no pay even for my time wasted.Just to drive back a hr with wasted gas and time ...Was my first time trying to donate not a great experience .If you have back problems better make sure you have your doctor fax the facts before hand or you’ll be turned away
Love to donate here great staff clean fast. Hawkins plza the best. Loving the whole experience. Jamaica is awsome
Ive had a awesome experience every time I donate, I love the staff they really care and make sure I have the best donation experience every time out of all the plasma donation centers this one is the best and only one I will ever recommend!!!
Staff is always nice and professional. Great bunch of people.
Everything was cool till today the payment system is down which is something that should not happen and should have a tech support who could fix it so garbage prolly not coming back
The staff here are wonderful, very attentive, very polite. Would recommend any and everyone to this facility.
Everyone is nice the workers are very good sweet and respectful I would recommend anyone that wants to donate come here
I always have a great experience, that staff is always friendly, thank you alexis, michelle and kristy!!!
I been going for almost a month now and and i would recommend anyone to come the Akron location.the staff are friendly and they make sure all doners are treated fairly.
Been here 3 months an love the atmosphere the workers are kind an curtious my donations alwaya go fast
Very great experience. Loved the staff, really nice, caring people!!!
Ive always had a great experience, always clean and fast, friendly staff
This place is awesome and people there are respectful. Everyone is friendly and caring.
Excellent staff. Very knowledgeable and respectful. Very clean establishment.
Everytime i come here i get welcomed and the staff is so respectful they listen to you unlike any other donation center
Great customer service. Very nice people. Enjoy donating here
Great staff. Fast service. Like it here been coming for a year.
Ive donated at other centers in the past, and this is the best one. The staff is friendly and usually there is not a long wait time.
Very friendly staff! Clean facility! Highly recommend! Great rewards!!
Very clean facility. Professional staff. Tvs with sound transmitted via an app. Worth a visit.
The staff are very nice and the staff works very hard keep up the great work
They make sure you understand everything that will happen, the steps that are taken, any side effects that might occur, and make sure that you understand all the information that is given to you.
Excellent service, workers are very friendly and know what they are doing.
Oct. 2020 and Nov. 2020 are bonus months, xtra 20$ per donation. New donors earn 425$ first 5 donations.
Nice people employee are so nice when i have a question they try to get answers i would recommend octpharma plasma to all my friends and family
Very clean quick and efficient. staff is very friendly. Thank you.
Amazing staff really clean for a plasma center. comfortable environment.the best one Ive ever been to
Fast service, nice people and a clean environment. My favorite place to donate in the area
Very friendly staff get you in an out pretty fast
Best place Ive given plasma at. The staff are very friendly and helpful. Always a pleasant experience.
Great place. Great pay. Friendly staff. High recommendation
Great place to go friendly staff and nice people. Love the tvs
The service here is horrible
Love going here great people great money and rewards . Awesome staff octapharma on Hawkins Akron ohio best ever . Hawkins plaza
Good service clean super friendly and efficient when i go to donate
Love this place. Very clean and respectful staff
Very friendly staff. Try and get you in and out quickly
If i could give this place a zero. I would....sat in the booth for a hour before i was hooked to the machine. Staff are RUDE! NO TEAMWORK!!!!
The staff here is great.. Very caring & respectful💕
Fast paced , always friendly employees. Highly recommended
Good place to go. Friendly staff and a nice clean place to donate.
Great staff nice place service with a smile the best place to go
Destiny was attentive and very helpful
Staff if friendly Great place to go!!
Staff move super slow. They are standing having conversations while there’s people waiting to get started.
It was a great environment and friendly would love to work here
Slowest and dirtiest plasma center in Akron. Dont come unless you have all day. Youll wait 4 hours just for a bed.
Very clean place and the workers are very professional!!!😍😍😍
Nice clean and new facility friendly staff fast and efficient!!
Cleaner then CSL in Canton! Cant smell the blood in the air at all here .. pays first time donors good!
Nice comfortable atmosphere. Quick donation even being a new donor. Well be back.
Friendly and professional staff. Very clean and very fast.
Staff is very professional and have great attitudes
Friendly staff and was an easy process! Highly recommended
Total reviews rating 4.4
199 Reviews for Octapharma Plasma 2023:
Review №1
2022-07-28Theres a few labitris that shouldnt work there. Other than that its pretty good. Machines work nicely with the latest technology to my understanding.The Manager and the Nurses were very kind to me and thats so important in the process of feeling appreciated by staff
Review №2
2022-05-26Like I said in the survey your operation is exemplary. But there should be a list of things that will stop you from donating before you go through all the processes. I went through all the processes my blood was good but I couldnt donate because I had mesh from an old hernia surgery.
Review №3
2022-07-19Ive been coming here on and off for years. No matter how much staff they have, no matter if you use octapass no matter how many people it seem to be in front of you, a liittle or a lot. It is ALWAYS slow. The staff dont wanna work they just talk. This place never seems to get any better.
Review №4
2022-05-27Id give this place 5 stars to a handful of staff here that is absolutely wonderful. But these screeners are the problem. All they do is talk and get distracted from their job. I shouldnt have to stand here for an hour waiting when its NOT BUSY. Defeats the purpose of the app...
Review №5
2022-07-22I am a new donor to Octapharma Plasma on 07/21/22. Although I have donated in previous years this establishment was awesome! It is conveniently located in Wooster-Hawkins Shopping Plaza and the place is super clean and the employees are super nice and helpful.Karen was my nurse who did my physical she was great and Lawana was my phelbotomist and she stuck me with care. I have donated two other places in my lifetime and Octapharma Plasma is by far the best plasma donation center I have been to. I highly recommend them. Their payout schedule is very generous as well.
Review №6
2022-07-25Place is in the ghetto for 1. The managers usually sit on they desk all day. Most of the people who work there definitely not fully trained. Seems like people work a few months go somewhere else and fake use this place as an experience. Its absolutely hostile in there and management never gives there employees off days. The employees seem worned out the ones who are actually good.they stuck multiple holes in one of my arms. Ive seen people have seizures there Ive seen outta control donors talk crazy and threatening staff all kinda behavior mishaps........ But if your super desperate for that dollar ig come here🤷🏾♂️🤷🏾♂️ p.s. if I could put 0 stars I would
Review №7
2022-07-27Unfortunately, as much as i would like to give this place a good review.. I have had several issues. I have been donating for a total of 4 years. 3 1/2 going to a competitor, before giving this company a shot.Within my new donor status, and 1 additional week, i have had over 20 hours of total sitting around wait time.I have also been pricked that has left brusing, which I speak on every thing i hold dear to me has never happened prior. The last time i went i officially called it quits, by being pricked by the central director herself which left me having a vein blown out. As a 25 year old male, relatively healthy and no prior issues ever, i was gaslighted in front of other patients, after explaining a specific machine they had in bay 3 keep throwing a no flow code... which after a few weeks of observation has always had issues with other clients, she decided to dig deeper into my arm with the needle which left me in the most pain i have ever been in.Besides 3 members, the staff is majorly uneducated and under trained, very little work ethic and by far the absolute worse experience i have ever encountered.If i had a way to sue this company for the damage they have done i would do it in a heartbeat.Honestly if this is my final words for this company... its a complete capitalistic joke, and deserves to be shut down.I am probably the most forgiving and most patient individual you can meet, and still hold true to these words.Octa- you are so very lucky i dont have more knowldge in the medical field... or i would have pursued this even further
Review №8
2022-07-28A lot of times they’re super busy and don’t have enough staff working that can hook you up and unhook you in a timely manner but everyone there is super nice and I do like this particular location
Review №9
2022-07-27It would be better if yall actually had staff to do the job Im there 3-5 hrs every single time Im there and recently its been a 5hr process on top of the fact that the donors have no consequences if theyre rude or disrespectful to other donors in this place so Im being generous with 2 stars smh
Review №10
2022-07-23Was in and out but recently they are a little wait because they are short staffed. But other wise theyre pretty good