Northlake Management in Lakewood
Site: http://www.northlakemgmt.com/
- Monday:9AM–4PM
- Tuesday:9AM–4PM
- Wednesday:9AM–4PM
- Thursday:9AM–4PM
- Friday:9AM–4PM
- Saturday:Closed
- Sunday:Closed
Had an appointment to see an apartment in Berea arrived about 15 minutes early walked around the building to possibly find something that said office or maybe one of the buzzers on the door said office, nothing did went back into my car until the time of the appointment, got out again when it was supposed to start, walked around another time and stood outside for 15 minutes. For the half an hour I was there no other car pulled in our out of the parking lot so unless whoever was supposed to show the apartment got there before 945 I dont think anyone came. Maybe I wasnt supposed to meet them at the apartment? However that should have been stated in the email exchange instead of simply saying they can do a showing of the apartment on Thursday at 10 am. Guess they dont want to get someone to rent it that bad!
I lived in their Baxterly building for a year. Overall, my take is that it is a good low-budget/starter apartment. Maintenance is understaffed and the building doesnt hide its age very well, but it has character and I enjoyed my time there. Management seems a little disorganized, but everyone I talked to was very friendly and reasonably prompt with responding to any concerns I had.I looked at a lot of places in Lakewood before I decided on this one, and I can confidently say that you arent going to find a one-bedroom in this price range that is any nicer.One thing I would like to warn potential tenants about - and this is completely my oversight and management cannot be blamed for it - is that Northlake has one of the most lenient pet policies in Lakewood. They allow dogs up to 70lbs with only a $100 refundable deposit. This seemed like a positive to me at first, as I have a cat and was glad to not have to pay pet rent every month. What I quickly learned was that people who want to keep a 70lb dog in their one-bedroom don’t tend to be the most responsible pet owners. So just be aware of that.
I personally would not recommend this company. Not a very good management company. Entrances to the building were never secure. Impossible to reach anyone by phone when you need something or have a question. The intercom was never fixed in the lobby. Bike racks were promised and never installed. Etc. etc. We’ve since moved out and I received an email bribing me with a $10 gift card for any one location you leave a positive review at.***Please take down the phone log link. It is inaccurate and contains my personal phone number which I did not authorize to make public.*We were told “we are working on getting a bike rack outdoors behind the building as we speak too” in May of 2017.* Buzzers have not worked for 2.5 years.
Avoid working with this management group at all costs!Setup a showing with Becky on Jan 3rd for 6pm through email and she already seemed a little funny through email. When I called the next day to see if Becky had changed the time to 6 pm from 11 am like we discussed (because she didnt confirm the time through email) I find out she didnt changed the time and this was after calling at least 2-3 times during business hours (because they dont answer the phone).Okay a small hiccup right? Thursday comes around and becky decides to cancel 45 min before the set appointment because apparently the tenant wouldnt let us in? which Im guessing was either a lie or she didnt take the time to confirm with the tenant before hand. Either way very unprofessional.We set up a reschedule the following monday (today) for the showing and I have yet to get any confirmation. I called THREE different numbers belonging to the northlake management and have left two voicemails. Its 3 hours before the appointment and I havent heard a peep and this is during business hours. Imagine if you have a leak or emergency in your apartment these ppl will not help you at all.Overall extremely unprofessional and even a little snarky for no reason.Plenty of other great places to live in Lakewood keep looking for your own sake.Please take a moment to look at the other reviews and youll notice the owners take zero responsibility nor do they apologize.
Management worked with me endlessly when I lost my job and we’re very understanding. Building is always clean and well kept and quiet at night. Steve from the office is very nice and accommodating. Will be a tenant here for a long time.
I lived at both Sapphire Gardens and Diamond Creek Apartment’s. Both units were well maintained. Both buildings had private parking lots which is hard to find in the Lakewood area! Maintainance was always prompts, neat, and curtious. Management staff were always polite and helpful, especially Joanna!! Priced right and great pet policy! I like that the buildings smoke free!
My son rents Laural Manor on Archwood I let him use my vehicle it was there maybe 6 hours it was towed. Northlake needs to look into the towing company and there towing practices. If you have company and rent from Northlake there going to get towed. The towing company rides around in the middle of night towing cars without parking passes. Out 185.00
Scheduled two appointments to see apartments managed by this company and they didn’t show up to either of them. I tried calling their office number several times and left voicemails, but they have not called back. I drove to their office when they did not show up to the second appointment (before 4:00p on weekday) but no one was there.For both appointments I provided my phone number via email. When I scheduled the second appointment via email, they said they had texted me about cancelling the first appointment (I never received that text). I haven’t received any communication since scheduling the second appointment. According to the other reviews, this seems to be a recurring problem...
I was a tenant in Sapphire Gardens for two years, and I cant say enough good things about this management company. They are quick to respond to messages/concerns, and the maintenance team is quick to fix ANYTHING.
Very unprofessional. Made an appointment with Becky and a half hour before we were suppposed to meet she emailed me to cancel. Could not even be bothered to call me. I ended up spending about a half hour waiting at the apartment.
Nothing bad to say about them! Apartment was quite, everything was taken care of as expected (plowing, trash). I only had to deal with management one time, because my refrigerator broke, and that was met with quick responses and a timely resolution!
Management was quick and prompt when we put in service requests this past week. Never had any issues with management or any other tenant. Everyone is extremely personable.
The management is willing to work with you in several instances. The pricing is fair for the locations. Any important repairs are completed within a very reasonable amount of time.
I rent from Northlake. No issues. Love the ladies in the office. Very professional.
Great management company to have rented from. I Definitely got lucky :)
Hard to get a hold of. Called many times different days to view a room I was really interested in but never got to.
Helpful
Total reviews rating 3
27 Reviews for Northlake Management 2023:
Review №1
2022-06-21I have lived here over a year now and I have been very happy with my experience. Everyone in the office is nice and helpful as well as the maintenance staff who are very knowledgeable and professional. The renovated apartments are stylish and Aesthetically pleasing. It’s a good area that I feel safe in. I really appreciate the on-site parking and laundry the most
Review №2
2022-06-27Awesome property management company! If your looking for a apartment in Lakewood Ohio call North Lake first!!
Review №3
2022-02-210 stars if I could. They refused to complete maintainence requests, leaving us without a washer and dryer, without blinds, without electricity in the entire kitchen and more... upon finally moving out, they WITHELD our security deposit. I left the place better than on arrival, yet I have to fight to get my security depsit back. It has been months. They wont return emails or phone calls. AVOID AT ALL COSTS
Review №4
2021-11-11Correction, I liked living there for 3 years out of the 4 total before you took over. Apparently one yr under your company doesnt count. Maybe if I received my deposit that was supposedly mailed out in Oct 2020 I would think otherwise but I stand by my rating. Actually I should have just given a 1 star rating. This company is a joke. They will never admit to their mistakes.
Review №5
2021-05-01I lived at the Baxterly- other than it being a safe neighborhood, there was nothing about this apartment that was exceptional. The pipe above my bathroom had severe issues (and most likely still does), and their idea of fixing it, was tearing up my ceiling, and installing a shoddy drop down ceiling. Then they would periodically enter my apartment to make improvements to the pipe, while leaving a horrendous mess every time in the bathroom area that I had to personally clean up (The floor and the tub were always covered in cement, wood, and dirt every time maintenance entered). I finally was able to put my lease to month to month, when about a month later, my ceiling in my bedroom caved. Cement, dust, dirt, and whatever else, covered my bed, comforter, dressers, rugs, etc. Ill give you one guess if they offered to clean that up too. (If you guessed yes you guessed incorrectly). For over a week, I had to seek refuge to live outside of my apartment because my apartment had unlivable conditions. My rent was not at all reduced or prorated during the time that I didnt sleep/live there. I put my 30 day notice in to get out of that atrocious living space, and then on my security deposit, these people had the audacity to dock me 16 days worth of rent for not providing a true proper 45 day notice. (Even though I was living month to month). I could go on and on about how abysmal the maintenance is (like the time that they tried to fix my fridge and I came home to screws on the floor- my boyfriend actually ended up fixing it better than they did) but if I wrote about everything, it would be a novel of a book. Just do yourself a favor and dont live here.
Review №6
2021-04-08Horribly managed company. Not responsive and when they do respond they are rude.Update: we can talk about those service request. The first one was because less than a week after I moved in my kitchen sink was backing up into my shower/tub. The second was a request I sent for you to fix a broken window/ door that was broken for months even though it was the entrance/exit for at least 8 units. Lastly, your management company came to my apartment for a broken closet door. They didn’t fix it and told me I wouldn’t be charged upon moving out. I was charged for that door and several other service charges like $70 cleaning fee even though I have pictures showing that the apartment, cabinets and appliances were cleaned. When I called and inquired about these charges your staff was rude.
Review №7
2021-04-08Lived here for over two years. They left an unsafe awning up the entire time. Although fairly responsive to maintenance requests, whenever we had someone on the phone they were extremely rude and unprofessional. When we moved out they charged outrageous fees based on lies. When we called to talk to them about it they ignored our messaged for 3 months. When they finally called back they were rude and aggressive.Expect to lose your security deposit no matter how clean you leave the place. We were charged for repairs they told us weeks before the move out were routine wear and tear that we would not be charged for. They charged us automatic late fees when we were not late then we called to fix it they were rude and made it very difficult.
Review №8
2019-04-30Overall Ive had a really pleasant experience working with Northlake. The team members Ive worked with have been very reasonable and understanding to work with, especially Dan who is the owner of the company. The free onsite parking was a major perk! The apartment size was generous, especially for the rent I was paying and the location I was in. The kitchen and bathroom cabinets were newer and well maintained which was nice. The online system for rent payment and maintenance requests was a perk. The one downside was the hardwood floors could use some work and it seemed like you could hear the neighbors more than I could in previous apartments. But with older buildings with high ceilings and all hardwood floors, youre bound to have some noise. Outside of totally re-installing the floors, Im not sure what could really be done. I was pleasantly surprised how well tenants cleaned up after their pets! Overall Id recommend the company/ apartments to others.
Review №9
2020-09-30We only lived here for about 5 months, we ended up leaving early because we are relocating. However, we have never had any complaints. Management is always super responsive to any questions, very friendly, and you cannot beat the price. When we first moved in in may, we had a few things that needed to be fixed. We filed a maintenance request, not expecting a response anytime soon because of covid, and they were out within 2 days. Honestly, this has to be one of our best apartment experiences. I would recommend Northlake to anyone, especially for the amount of options available around Lakewood/Cleveland and the pricing.
Review №10
2020-10-06Absolutely disgusting apartments with even worse management (Except Becky, she was always kind and as helpful as she could be. Steve, however, spoke to me with a nasty attitude on several occasions. Very unfriendly demeanor). Multiple dead and live cockroaches found on every floor of Emerald Ridge apartments including common areas. One dead one sat right in the middle of the hallway for WEEKS before it was cleaned up, which tells you how often they are cleaned. Found under every appliance and behind several light switch/outlet covers upon move in. Scammed me out of $500 even after I was moved out. Bedbugs found nesting in the walls and upon moving in. Management never even bothered to inform the other residents like they should have. Car got towed from the parking lot in the middle of the night because the towing company “must’ve overlooked” my hang tag hanging on the mirror. Several items broken upon move in, was told they’d be fixed before move in but we’re not (including closet doors, clogged sinks, etc. which I was charged for all of upon move out). DO NOT LIVE HERE