Wheelchair-accessible car park
Yes
Comments (89)
Took my sons car in after he worked on the car. It would not start. Had it towed to the dealership which was down the street. I was expecting the worst (The cars computer) which would have been expensive. But the work they performed was very reasonable and quick once diagnosed.
Ive been going to Northgate Ford for 25 yrs and always been treated great by everyone. Service managers Doug Sears and Roger Henson always do a great job on the service end to keep you up and running!!!!
I inadvertently arrived a day before my scheduled drop off for an oil change. My Service Advisor, Jeff Myers was able to give me an appointment on the spot. I realize this is something that is relative to their schedule but it was much appreciated. He also informed me that a new complimentary tire rotation service was recently implemented if you purchased your tires from Northgate Ford, which I had. This information is something that I will pass along to friends and family. I enjoyed conversing with Jeff throughout the process. It was a pleasure.
Great service. I had my Ford Mach-E in for a couple of service updates. There was part of a recall issue that Northgate Ford was not equipped to perform. I appreciated the fact that Christina H. in service found options for me to go to another Ford dealership that has an auto body shop to perform a recall service.
Ron Slade was the service advisor that helped me. He was extremely polite and explained everything to me. Would highly recommend getting service done here.
Very fast, efficient & honest. I also had a recall item repaired. My service adviser, Connie Lipscomb, was extremely good & helpful!
Connie the advisor did a terrific job keeping me informed of the status of repairs and the techs did a great job replacing the rear camera on my F-150!
Excellent work and a good experience thanks to our service advisor Kim. Work was completed in a timely fashion and car now runs like new with better gas mileage. Thanks to all at Northgate Ford for an excellent job.
It was easy dropping my car off at Ford early in the morning and receiving a phone call before lunch that it was ready for pick up. Any issues with my car were discussed and in writing.
Ron our service advisor did a great job getting us in and outHad to install a part. Never had a problem with service at Northgate Ford.
I always have wonderful customer service at Northgate Ford!! Cheryll was wonderful with customer service. I have never had a bad experience at Northgate Ford!! Everyone of the employees is great!!
I always get a free oil change because I bought my car from here. On Saturday morning, I had my car booked in for service at 8:10 and was on my way home within an hour. Megan was very friendly and helpful.
Great communication and quick service by Jeff Myers regarding the status of my maintenance and items on the recall of my truck.
Great service. Car is up and running as it should be. Everyone was very nice and professional.
Service was friendly and efficient. Came in for an oil change and was advised of any other issues. Professional service always helpful. Great staff all around.
They washed my dirty car before returning it. The waiting area and restrooms were maintained well.
I love the service and the staff I dont know the wonderful staffs named but they were excellent they were very nice and professional The service was exceptional and I want to thank everyone who were involved in my service I will continue to be a loyal customer
I arrived early and they was able to get me in sooner. My advisor was Jeffery Myers. He explained things thoroughly.
You guys are wonder service advisor’s very nice polite.
Always wonderful Andre Singleton is the best! Service always gets me together!
Excellent customer service. Always a wonderful experience at Northgate Ford. Thank you Kim Rebholz.
My service advisor Megan was great. Kept me informed and got me done when promised.
Overall very good experience. i had driver side airbag replaced, hydraulic control brake unit replaced., wiper blades, both front tie rods replaced, front brake pads and rotors. service advisor Connie lipscomb kept me informed on the work that was being done and was very nice.
Went in for Oil Change and an impromptu look at the radio. Angel and Christina provided excellent customer service and showed a true genuine care for our issues. Thanks again!
I was told that my air condition belt and serpentine belt were bad,and needed to be replaced I only have 42000 miles ,so I took to 2more places 1 was another ford dealership both said belts were fine,please explain,I don t like getting cheated at this dealership,Ill repost this thanks
Great service team and very knowledgeable. Cheryll was very friendly and helpful while I awaited service
Very good at explaining the issues with my vehicle and presented me options for dealing with itThanks Shelby Perry, good job
Cheryll got us taken care of quickly with our service truck needs!
Service department very courteous, helpful and the mechanics performing the vehicle inspections and repairs are very good.
Michelle and Angel are the best. They have assisted me with our new transportation department. All of our vans have needed service and maintenance. Michelle has truly made this a pleasant experience.
Northgate Ford did an excellent job determining the problem with my car and fixing it. Everyone was courteous, thoughtful ,caring and helpful. They did an excellent job and I would not hesitate to go back there for service again.
Cheryll Miller is the person who waited on me when I came in that day. She was very helpful in explaining the process of the work I needed to be done on my car. She gave me excellent service in which I truly appreciate .
Shelby Perry was my service advisor and she was great. Took me right on time of my appointment, serviced my car perfectly and used excellent covid safety precautions. I was very pleased and would highly recommend Northgate Ford and their staff.
Jeffrey Myers did a great job taking care of me and my F350 diesel dually.
Per your request, I wish to thank Kim at the service desk for her kindness and helpful reports about the work on my 93 Mustang this past week. She phoned me several times to give me updates and suggestions. She was pleasant to work with and knowledgeable. Give her a raise!Dr. Mike Gable
Although there were issues at the beginning of my visit involving a recall part I had been guaranteed would be present for my appointment was not there, I am giving a 5 STAR rating to Kim for her dedication and commitment to seeing that this issue was resolved that day for me. Kim spent significant time tracking down a part from another dealership to to brought to Northgate that day and the service was performed. During this process, Kim communicated with me several times. I cannot thank her enough for her exemplary service. She went above and beyond. Thank you, Kim!
My adviser was Kim Rebholtz. She was excellent. She went out of her way to assist me.
Very easy to schedule an appointment, and quickly got me in and out. Helped with my busy day! Jim
The hospitality and the professionalism of the young lady who took care of my appointment was beyond excellent!!
I continue to get my service on my 2016 Ford Escape at my dealership Northgate Ford because I get appointments when I need them and get service thats priced right. I check costs before I get work done and they are always competitive . I recently purchased 4 new Michelin tires and checked prices at 8 businesses, Ford beat them all, that says it all for me, Im 75 and widowed. This visit Christina was very helpful and I appreciate it.
Jeff was great on telling us details of what was going on and how they where fix it in language we could understand. Made us feel like we where in good hands.
Recently had service at Colerain Ford. I was impressed with the friendly service from Kim at the service desk.
I have always taken my car there, but this last visit has me thinking Ill try another Ford dealer next time for service.
Every thing was handled to my satisfaction.they done a great job thanks.
Service staff Kim & Randy were friendly and very helpful.
Northgate Ford service department is the best. I have never had any issues dropping my car off, Leaving it and picking it up on time. I was extremely impressed with the customer service manager Michelle Nunley and her assistant service manager Angel Collins. Those two ladies took the time to explain every detail as to what was happening with my car . They are definitely professionals, knowledgeable and an asset to Northgate Ford service department. My sincere thanks and appreciation to both of you. If you want your car taking care of the first time, I highly recommend Northgate Ford. Sincerely, Kenneth R Miller
Staff are very friendly and professional. The work is always completed in a timely manner.
I have been going to Northgate Ford for service for 20 plus years. My experience with service advisors has always been exceptional. I worked with Terry Fryman on check in and pick up the next day for this service and will look forward to dealing with him again. As always, service completed in timely manner and done right the first time.
Christina was so friendly and helpful, especially for early morning hours!
Kim was very friendly, efficient and knowledgeable about the services.
I always use Northgate Ford for all my cars needs. I love the flexibility to drop off my car and them always finding time to fit me in for an oil change. I recently went in and had a ton of points about to expire and Shelby Perry my service advisor really helped me out by suggesting I buy the package for multiple oil changes. This is so great because now I dont lose my points and my next few appointments are already taken care of!
Excellent service. Very friendly staff.
Great service by Northgate Ford. I had a choice of taking to other Ford dealers and I am happy I picked Northgate. Kim Rebholz, the service manager, was the person who made it all happen. It was a complex problem with the Starter which required new parts to be ordered, couple of recalls on the issue, and coordinating with Rental department for a car. At the end, I am happy with the service from Northgate Ford. However, not too thrilled with Ford Engineering. Why would Ford Engineers design a clutch based shifting for an Automatic Transmission on a low end Ford Focus? Baffles me. The regular mom and pop shops could not figure out the problem and did not want to take on computer controlled module. I towed the car from University to Home to local shop and then to Northgate Ford. At the end, thanks to Kim. Ill go back again to Northgate Ford for other service.
Service Dept, 👍🏻👍🏻 as usual. Professional & prompt. Also thank you James Sallee 32348
Jeff at the service desk was prompt and friendly. nice work
I was in & out of there within 20 minutes. Shelby Perry was very friendly & helpful.
The service was great! James Sallee did a great job!
No issues with oil change and tire rotation. Service Advisor Shelby Perry friendly and professional.
My service advisor, Chreryll Miller did a outstanding job explaining to the mechanic of my need to check the vehicles under body after I had a minor accident the day before my service at Ford. The mechanic even came out to waiting room to advise me of one of my tire had a bulge and needed replaced. Otherwise, I would have never know the issue existed. Great job Ford and Chdryll!!Jack L.
Very happy with the service Terry was a big help
Good experience with Megan Cornelius and work that was done
I had 2 recalls fixed for my 2014 ford escape. Jeff was super friendly and informative about the repairs. I am really glad they were able to get me in and get them done so quickly. I had tried last year to get them done at fields ertel ford where I bought my escape and after 3 messages with service no one ever called back, then covid hit.In the past I bought a fusion at northgate and the buying experience was so much better than at fields ertel. I could elaborate but I dont want to go into personal attacks. I definitely will get my next ford at northgate tho. :)
Jeffrey Myers waa very friendly and professional.
I meet with my salesman Mike and he took the truck to get it worker on.
Megan helped me with everything she is the best.
Kim in service did a outstanding job.
Customer Satisfaction Service: Cam Phaser
I like how they got a shuttle service and a cool driver!
Always take care of you and let you know when things should be done.
Great Service from James.
They were wonderful!
Quick and courteous
Everyone there were nice and pleasant
Excellent service and very professional employees
Fixed
Great service
The best dealership in the world
Didnt use the service area but Im sure they are great
Jeff what 🫢
Total reviews rating 4.9
89 Reviews for Northgate Ford Service 2023:
Review №1
2022-03-15I came in Ford Colerain for brake services and was greeted respectfully. I didnt spend much time in there at all still made it to work on time. Ms. Kim was very nice and knowledgeable on the service I was receiving and said if I needed anything to call her I loved it. Everyone was very patient and accommodating thanks Ford Colerain❤
Review №2
2022-08-02I have been going to Northgate Ford for years for my purchases and service needs. I have always found my way back to them due to the service after the sale. This time around I worked with Meagan, their service advisor. What a pleasure! She listened to our needs, understood what it took to make this happened and delivered. She was incredible to work with and another reason why we find our way back to Northgate Ford! Thanks Meagan!!!
Review №3
2022-08-09Steve and the lady with the rental cars were awesome. They were great about taking care of every issue I raised! We even had a last minute problem and the Service Manager came out personally to see if the issue was valid. He then politely asked if I could leave it another day or so and resolve it quickly and easily.
Review №4
2022-02-10I recently took my 2018 F-150 in for routine service as well as to perform the 21B10 recall notice for cam phaser repair. The services were performed in a timely manner and the truck was ready within the specified time. The cost of the services requested was reasonable and the work was done correctly.My only complaint was the length of time it took to schedule my appointment. The service scheduling took nearly a month from the time I went on-line, which is far too long should critical repairs be needed. That needs to change!The highlight of my visit was my service advisor: Connie Lipscomb. She was helpful, knowledgeable, and went FAR BEYOND what I normally experience dealing with service writers, competently answering my questions both before and after the service. She is a wonderful asset for NG Ford!
Review №5
2022-04-15Absolutely love ford I’m northgate they really care about your car and your needs they had my car back to me I. Less than a week with a rebuilt transmission and it didn’t even most me a arm and a leg. Christina at the service desk is the lady to talk to she is so sweet and caring I’ve never had anyone like her she will always take care of you no matter how busy they are I’m not sure who serviced my cat but they all did a amazing job thanks again guys!!!
Review №6
2022-06-29The service was quick, about 1 hour. My car was returned without any evidence of anyone being in it. My Service Advisor Jeff Myers gave me a copy of the vehicle inspection for any follow-ups required.
Review №7
2022-04-09Making an appointment on-line was easy. Upon arrival, checking in was quick. Service Advisor, Kimberly Rebholz, was courteous and asked pertinent questions to make sure that the vehicle problem was accurately and completely noted. Texting the status was reassuring that the vehicle would be ready the same day.
Review №8
2022-03-09When I arrived, I was immediately greeted and sent to Megan. She was very attentive and answered any questions I had. I was very happy with my service at the Northgate Ford Service Department.
Review №9
2022-04-22I Don’t usually take the time out to answer or rate services that i have preformed by dealerships in the past but this time really I felt that i wanted to express my thank to Ron in service at Northgate Ford . In all my years of dealing with different dealerships and service personnel I really felt that i was being helped by someone that cared about resolving my problem and not just being looked at another costumer or number . Great and valuable employee . Thank again Ron !! Dan Barnell
Review №10
2022-06-22Excellent experience! Promptly scheduled the appoint and the repair was completed as soon as the parts were received. The service adviser (Megan Cornelius) was excellent!