Delivery
Yes
Northeast Factory Direct in Euclid
Categories
Location on the map
Euclid, Cuyahoga County, Ohio, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Same-day delivery
Yes
Health and safety
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible lift
Yes
Offerings
Assembly service
Yes
Amenities
Wi-Fi
Yes
Planning
Quick visit
Yes
Payments
Cheques
Yes
Debit cards
Yes
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 440-942-7945
Site: http://www.northeastfactorydirec...
Site: http://www.northeastfactorydirec...
Opening hours
- Monday:10AM–7PM
- Tuesday:10AM–7PM
- Wednesday:10AM–7PM
- Thursday:10AM–7PM
- Friday:10AM–7PM
- Saturday:10AM–6PM
- Sunday:10AM–5PM
Northeast Factory Direct in other cities:
Comments (199)
I was directed by my contractor to visit multiple cabinet vendors. Each experience was less impressive than the next. Terrible customer service every time. I’m still waiting for design and pricing responses.I discovered Northcoast Factory Outlet on a Facebook ad. I was able to get an appointment next day. I was treated to a superior buyer experience. Bill quickly understood our goals and using CAD with a client viewable screen whipped us up a perfect configuration and instant pricing. Also, the lead time is several weeks better than the other vendors!
Alicia was fantastic! She was able to give me an amazing kitchen design by just looking at photos. It almost brought me tears. Everyone in the store was friendly and helpful!! Highly recommended!!
Sales checked in regularly, was knowledgeable, and not pushy. Decent selection of nice looking couches and patio furniture. Small selection of amish made furniture. Just got a lift chair and put the massage chair on our to get later list.
So far the whole experience of working with Brooke and designing and ordering has been absolutely far above my expectations. If the quality of the cabinets are as good as the service you will have a repeat customer who will spread the word.
Great experience shopping today. We knew exactly what we wanted going in and the sales girl Ashley Cornell was very helpful to us. We are excited to get our new bedrooms sets.
Before I mention the negative- I have to start by saying Brooke was amazing and she knows her stuff! Highly recommend using her to design. But with that being said - the over all quality of the cabinets is horrible. They have marks on them that look like grease in some spots. I had several doors replaced. Almost all the drawers wobble and are crooked. The cabinet doors open all the way and kind of slam (no stoppers or resistance) into the one next to it. The lazy susan is a door that opens WIDE (bifold) in the way of another cabinet and my stove. I had the garbage drawer with the two bins looked at SEVERAL times until they FINALLY replaced it - that was ridiculous. With all of this - the customer service wasn’t good at all. They addressed issues eventually but didn’t care if you are happy with the finished product after spending several thousand dollars in their store. Would never go through them again!
Went in to look at kitchen cabinets. Spoke to Matthew who did a layout for us and explained the process.Came back in 2 days later to order.Matthew was great to work with and very knowledgeable.
First time there! Was greeted and I asked about specific item! He walked us to area and walked away! No salesperson breathing down my back! Was checked on to make sure didn’t need anything but no pressure! Loved that!
Matt Iosue was great to work with in cabinets. He explained everything perfectly. Helped me pick out hardware and gave ideas I did not think about. Highly recommend
Kitchen cabinet design service was great! The designer helped us get the perfect plan for our new house from scratch, just based on the room dimensions and window locations.
Fast, friendly and courteous service person, M Ramsey. Bought a very nice queen sofa bed and will return later in the year for additional furniture!Quality merchandise!
Ashley was very informative, professional and just a great person! She answered all of our questions without hesitation. I will definitely recommend her to my friends!
North east factory direct in euclid was one of the best places to get furniture from and had such a great staff especially JD and Rick to help me with what I needed! 10/10 recommended
We were very happy with the service and price at Northeast Factory Direct. Alycia worked very hard to complete our project. We are very grateful for her expertise.
Matthew was very knowledgeable and professional. It was a pleasure working with him. He has a no-pressure, easy going style which allows you to make choices and changes with ease.
SO GRATEFUL TO NORTHEAST FACTORY DIRECT. My reclining loveseat lever broke. We’ve had this loveseat for just over a year so I knew there was no warranty on it any longer but contacted NEFD to see if other customers had this same issue and, if so, how could we fix it. Rhonda phoned within an hour of my emailing them and offered to order the replacement part and sent a repair person to install it. That was so above and beyond any solution I was expecting. Thank you so very much.
All went well. Nice selection to choose from and at great savings. Highly recommended. JD took great care of us
Just ordered a couch and table from them, they were quick and painless. Salesteam was friendly and knowledgeable.
We were greeted quickly and Ashley was awesome. Found exactly what we wanted. Same patio set at Litehouse was almost twice as much!
Matt did a great job helping us design our kitchen…very professional and responsive. Definitely recommend!
JD was awesome! He took time on the phone and suggested 3 alternative in stock items, as opposed to waiting 2 months for the item I called about. He was was patient on the phone while I looked at thier website to see the items he recommended, as opposed to driving 25 minutes to the showroom. Luckily one of his suggested alternatives looked great so we made the trip to the Showroom in Euclid.Upon arriving, we were given a few minutes to browse before a pleasant young salesman approached. He told us JD was with another client but he would send him over. Once he came over, he showed us the in stock items and was factual and not the least bit pushy. He went and checked on a few other items availability that piqued our interest. We wound up purchasing one of JDs suggested items, and am happier with it versus the original item that I initially called him about. We saved about $400 dollars on the identical item versus the item manufactures showroom store in Mentor. Thats a HUGE savings, all while being treated with respect and attention that a customer should receive. This is my first time dealing with North East Factory Direct, and it wont be my last!
Earlier this year, I did a kitchen upgrade and worked with Matt Iosue as my designer and contact. He’s been great to work with and kept me informed the entire time. When I had questions and needed help tracking some things down, he handled it all and made it right. Every time I’ve interacted with him he has been professional, trustworthy and follows through. My kitchen is fantastic and I love it, but i had to share my appreciation for Matt!
Ive bought items at 2 separate times from North East factory direct. One was a couch for my front porch. Its very comfortable, good quality and was very easy to put together. It only took about 10 minutes to assemble . Based on that good experience a year later I bought kitchen cabinets to build an armoir in my bedroom. Brooke, the designer at NE, was extremely helpful. In both cases I was very very happy with the quality of the products and the service by northeast factory direct. I would highly recommend those products. Great service!
We ordered two sets of mattresses on Tuesday/December 28, 2021. The salesperson, Ashley was efficient and helpful. The mattresses were delivered on Friday/December 31,2021. We are pleased with the products and services provide by this company.
I found everything I need for my bedroom and my living room in one trip for a great price and the salesman, Mike, was very helpful.
They have everything, so helpful, and super prices! will always be my first go to. I highly recommend them. And its important to me that theyre local! You wont be disappointed, I promise.
We bought a couch for my elderly mother that reclines on both ends and it’s the perfect color and style for her she loves it. Headed back to get one for us! It’s so comfy! It was an easy purchase on clearance and in stock especially during the pandemic when everything is on back order!
The whole sales staff was laid back but very helpful. Ashley was great to work with and I really felt like she was looking out for my best interest.
Bill was patient, knowledgeable, personable, and extremely helpful. He answered all of our questions and put us at ease so that we could make the best decision. Looking forward to our next step.
They send someone out to measure and they measure so much more than they need to but forget to measure the door to make sure the large corner cabinet will fit in the house. But don’t worry they will Mail you one that is not assembled for you to assemble yourself. Add a few more weeks to get that done and hope you did not rip your kitchen out in anticipation of your delivery!
Great customer service, just bought my bed today and they will deliver at me convenience. Salesman J was great
We were very pleased with the salesperson He was very knowledgeable, helpful and friendly.Looking forward to getting our loveseat.
Ashley was professional, knowledgeable and most importantly did not push anything on us and let us come to our own decision with the information she provided. I will buy from there again in a heart beat. We also picked up the electric power lift recliner for my mom from their warehouse( it fit in the back of my Hyundai Tucson) and they too were professional and helpful.
WIFE AND I HAD A GREAT EXPERIENCE. OUR SALES LADY ASHLEY WAS VERY FRIENDLY, KNOWLEDGEABLE. SHE DID NOT TRY TO PRESSURE US..WE FELT COMFORTABLE IN THE PURCHASE WE MADE.
My experience at Northeast factory direct was a very easy going process. I picked the furniture I wanted got a approved signed some paperwork went on by my day very friendly staff btw I’ll definitely recommend checking them out.
The staff were very helpful in pointing me to the correct area. As soon as I entered the showroom a staff member greeted me and asked if I needed help finding anything. I told him I was looking for cabinet handles for my new kitchen and he directed me to that area. The lovely lady in cabinets helped me and also directed me to some handles that were on sale. I found one in the sale I liked and she was able to order in the 7 additional handles to be shipped directly to my home. This made my day I have been looking for awhile and was happy to finally find something I liked at a reasonable price between the sale ones and the additional 7 we ordered.
Scheduled time with Brooke to begin our kitchen planning. I am beyond satisfied with her help and expertise! Our Contractor recommended her and I knew instantly after sitting down with her I was in great hands. She has excellent input into the design and drew up (via computer) several cabinet styles. As promised, the very next day she sent over additional info and quickly contacted me when I had some questions. No high pressure sales either and great prices. Were so excited and looking forward to completing our cabinets here!
Ashley was incredibly helpful in guiding me towards the perfect couch that fit my needs. I highly recommend going back the Euclid location just to have her help me again.
Matt made this purchase stress free and easy! We are repeat customers and always satisfied! Thank you, Northeast Factory Direct!
We went in to get quotes for new kitchen cabinets. We worked with Brooke Salisbury and she was absolutely amazing. She heard our story, offered advice and design options, and put together a plan custom to what we were looking for. We really had no plans of making a purchase today, but her expertise and customer service gave us no other reason to even shop anywhere else.100% satisfied and will most definitely be back to see her for our next project.
Due to the Pandemic, limited colors. This year the main color is gray. However, special orders will be back-ordered up to 8 months. Most stores are experiencing this.
Very friendly and knowledgeable. Easy order. As far as the item I ordered, Ive not yet received it to comment on it.
We always work with Pete. He is very professional and friendly. There is always quality furniture at a good deal.
I was very pleased with my purchase and I will be back to get something else my sales person M Ramsey was very help and I appreciate it so much
Friendly service, but I liked they weren’t pushy. Would recommend.
J D at Northeast Factory Direct was wonderful, the prices were great, service was great. My purchase was a queen double side pillowtop bed. The bed is great. Will purchase more stuff. Thank you for the gift card, that was a wonderful surprise. They sent a Thank you for purchasing gift
I enjoyed great customer service when shopping. Prices are very reasonable. I have been happy with all the purchases so far. Delivery time is long but that appears to be another covid impact!My dresser was delivered with a scratch, could be the delivery guys.Overall good experience. Im now waiting for a dining room set to get in.
Mike was very helpful in helping me purchase a new mattress and adjustable bed frame.
Austin was super helpful and knowledgeable. The environment is great as its low pressure sales so you can peruse the store without feeling pressured to buy anything. Tons of great options for any budget.
Brooke Salisbury designed our AMAZING kitchen, dining room and bar area. From cabinets to flooring and everything in between. She saw my vision and made it my reality. Due tothe pandemic she warned us that there might be delays in the delivery process. She kept us updated and Informed through the entire process. Surprise, everything was right on time and beautiful. I appreciate the open communication, the time spent with us and the incredible deal Brooke gave us to have a custom kitchen on a budget.
Jay was so friendly and competent in his job. He called ahead of time let me know what was needed, he explained well, and he fixed my items with ease. He did an excellent job! Thank you so much!
Rick and all the employees at Northeast Factory Direct are awesome. They went above amd beyond to help get us the TV entertainment stand we needed in time for a family gathering. They fielded numerous phone calls from me and were always kind amd patient. Their delivery team delivered our furniture fast and were very nice. Thank you! We will continue to shop your stores and use your delivery!!
We love shopping at Northeast Factory Direct. We love that we can look around and sit on the furniture without the feeling of a sales person hovering over us. Mike was very helpful and informative of the products. He would check in with us to see if we had any questions.
Ashley was very doen to earth wasnt pushy at ALL. Really let you do your shopping an looking ! Any questions I just would wave an over she would come . Very nice place to shop !!
The people there were very friendly and accommodating and explained everything to my satisfaction. The designer matt was patient and courteous and I found the price to be very reasonable. There was no pressure at all after the consultation to buy anything although I was so impressed that I decided to go with them. Im very excited to see my new kitchen cabinets!
Beware all sales are final and no refunds!The salesman and purchasing of merchandise was as to be expected no complaints.The wait time was more like a few months vs weeks do to backorder not a big deal.. Within a few weeks of actually receiving the sofas, the frame broke and armrest needed repair. Considering it was supposed to be strong being made of a steel frame and coil springs cushion. I would not recommend buying the Jackson Furniture Catnapper series or any Spas for them. Heres a picture of the brake with repair Ive had to live with since 2019 now being 2022 then the armrest made of cardboard.
We love this place! My wife and I worked with Ashley, and she’s one of the best salespeople ever! Super friendly, super knowledgeable, and not pushy at all! She was there to answer any questions we had and point us in the right direction. We got a great deal on a mattress for our guest bedroom and we couldn’t be happier! I highly recommend coming here! A+
Good place to shop plenty of deals friendly staff. I will shop there again soon. Greg
We were able to get exactly what we were looking for at a competitive price. We were treated professionally, which I always appreciate. Thanks! Looking forward to delivery of our furniture!
Salesman was very efficient even though they were shorthanded. Delivery was made professionally. Drivers were polite
Northwest Factory Direct in Euclid - great selection of furniture and super friendly, helpful salespeople! We Bought a gorgeous outdoor seating set for our sunroom.
I am happy to share my experience with Northeast Factory Direct. Working with Brooke who was instrumental in designing my kitchen and making my selection of cabinets and hardware absolutely painless and stress free. Her expertise and knowledge were TOP NOTCH.Also, my experience with the installer Richard and his crew of (Richard’s Kitchens) was excellent. His workmanship and attention to detail were exceptional. I am a happy and satisfied customer. The whole experience was GREAT!!!!
I needed living room furniture so I went to Northeast Factory Direct to look around. Once there Ashley immediately came over to help me. They have a huge selection of sofas, sectionals and reclining furniture. I ended up purchasing a sofa and loveseat. Ashley was so sweet and so helpful. I have no furniture at the present time so Ashley showed me options that were available for immediate delivery. I appreciate that as I dont want to wait two months or so to have furniture. I am very happy with the set I purchased. I think it will be a lovely beginning for my new home.
We had a wonderful experience. The sales team was helpful without being oppressive. We ended up purchasing a sofa and were extremely happy with our experience.
I was greeted friendly by Ashley when I walked in the door. She asked me what I was looking for & took me over to where the beds were. Invited me to try a few of them. She answered all my questions. I came back the next day with my cash down payment and again was greeted warmly by Ashley who wrote up my order and explained the process of delivery, etc. since I had a great experience I will definitely come back when I want to buy other furniture.
My experience with Brooke at NE Factory Direct has been the best. She was so helpful in planning the layout of my kitchen, accommodating to making changes, and answered my emails and calls promptly. Very professional and friendly. She has even answered my calls after my project was completed for further product items I inquired about.
Bought my bedroom set from here, looks great, very happy with it.
I am so grateful that Ashley and Northeast Factory Direct were able to help us get our new dining room furniture immediately and in stock. It seemed as though after our remodeling of the room, we would never be able to add new furniture to it. All the other furniture stores were making promises that they could not keep. Ashley was honest with amazing customer service skills. Thank you!!!
Brooke is a pleasure to work with. Everyone is very personable. We recommend this place. 👍 prices.
We came Factory Direct after seeing their commercials to look for a new mattress. We were greeted by Austin. I told him we were interested in a hybrid mattress. Austin directed us to the bedding section. He explained the differences between the different mattresses as well as the benefits. Austin never tried a high pressure pitch. In fact when we were undecided, Austin excused himself to let us make a decision without his influence. When he returned, we told him we decided on the middle priced mattress because of the copper coils for my husbands arthritis. Austin was very professional and knowledgeable. We were also impressed with the large inventory. We plan on returning to purchase a sofa. We definitely will consider Factory Direct for our next hot tub and cabinetry.
Ashley asked how to help without pressure , showed me exactly what I asked but explained not available now. I shared my personal need for it soon. She showed me alternatives but at no time was she a pressure saleswoman type. let us be to look around, answered any questions and was truthful in all as well as shared all offers I had. In the end I bought a new sectional, not what I came in for. Cant wait.
I have bought a few items from factory direct. Every time I visit the store it is a very pleasant experience. I’m not pressured or hounded by sales associates, but they are very responsive to any questions that I may have. It’s a great atmosphere to shop for furniture. I highly recommend checking them out for any of your needs.
Our kitchen design process went great and our designer worked really well with us and gave us a lot of great advice. When we ordered our cabinets, we were told it would take 6-8 weeks and it wound up being more like 14 weeks which we understood since the pandemic has delayed things for everyone. When our cabinets arrived, we received a plain cabinet instead of the trash pull-out we were supposed to get, and 2 of the drawer bases arrived with no drawers in them. We spoke with our designer and the warranty department and not a single person apologized to us that our order was wrong. Within a couple weeks we were getting the things that were missing, but they only sent us 5 of the 6 drawers we needed and none of the drawer bumpers. We left a voicemail and emailed them 5 days ago and still haven’t heard a word. And still no apology from anyone. We started out happy, but have become very disappointed.
I love the great customer service. The inventory was great and was able to find something I loved.
Our sales person Austin was very helpful and courteous as were other store personnel. He looked up some specs on a bar stool i had looked at on-line.That saved us time looking further into that stool as it would have been to wide of a seat for our plans. We spent some time looking through the catalogs and found bar stools that suited our desires and budget and processed the payment right on the spot. It was a very pleasant experience.
Easiest buying experience EVER!!! Found what we wanted in and out expeditiously…. Thank you to JD Rick Rhonda and Chris. There the best!!!!!!!!
NEFD has the best prices on furniture. My wife and I went to 9 furniture stores, and ended up back at NEFD. We ended up buying 2 sofas, 1 loveseat, and a recliner. Mike was great to deal with.
I came here to buy a recliner for my husband. Austin was amazing. He knew exactly what to get. Ashley was extremely helpful. Rick was excellent! He gave me some good ideas. The store looked great!!! I had fun shopping! I will be back.
Friendly and knowledgeable staff. Always find what I’m looking for at Factory Direct
Remodeled our kitchen and worked with Alicia, she was great very knowledge and extremely helpful, I would recommend them 100%.
In 2020, I purchased a hot tub, a kitchen table and new cabinets from North East Factory Direct. Absolutely love the quality on all items. I had a few issues with my cabinet order but the staff and design team ironed them out promptly, professionally and to my satisfaction. Hannah, in particular, went above and beyond, keeping me in the loop and making sure promises and deliveries were met. Great prices, great quality and wonderful staff. Five star all the way!Carole Jacobson
Very impressed with the extensive product knowledge and genuine concern for our satisfaction shown by our NEFD associate
We were able to find something we liked and complete most of our transaction very quickly.
There is a large variety of product available. It took a while to be greeted but once that happened Austin was very helpful. One of the pieces I purchased was in stock. The wait for the other piece will be shorter than expected. The prices were a little higher than I expected based on advertising, but worth the purchase.
Fantastic experience I worked with Austin G and he was the friendliest worker I could hope for, keep up the great work dude!
I had a delivery problem with my order with the delivering company and I called the store for help. I spoke to Rhonda and she resolved the issue by sending Adrian and Jay to my home the next day to setup my Cocktail & End tables. Thanks for being prompt, considerate and professional !!!!
Ashley the sales person is very knowledgeable and courteous, its been my wife and I pleasure working with her on our furniture purchase she guided us through the whole process. She deserves a raise!
Stopped in at Northeast Factory Direct to look for a sofa for our new home. We had a pretty good idea of what we wanted. We have shopped here before and really liked the experience, price and quality. JD met us at the entrance and pointed us in the right direction. It didn’t take us long to find what we were looking for and JD helped us customize a chaise into the double love seat that we wanted. He also explained the fabric protection, delivery and the fact that they would hold it for us until our new house was completed. We were quickly approved for financing. The entire experience only took about a 1/2 hour. JD was great and we were 100% satisfied. We will definitely be back again!
Our familys experience was great with no issues. The salesperson (Austin) was professional, direct, informative and accommodating. He explained the pricing, delivery procedures, financing and availability of the products. All and all I would recommend them if one is shopping for furniture.
After picking out some bedroom furniture and a mattress online, I went to the NEFD in Euclid to look at these items in person. I tried some mattresses after being provided info by the rep, Ashley. I discovered the mattress I thought I would like was way too soft on the sides and she was extremely helpful in assisting me with my selections/decisions, but did not try to hard pressure sell me at all. Very pleasant experience. Everything is ordered and I cant wait for my new furniture!
Great deal, great service. JD was quick, to the point, pleasant etc. We new just what we wanted. No pressure or up-selling. Probably in store time from car to car was 15 minutes. Second major purchase there. Nice job!
I had some issues with my custom order but the manager worked hard to do what he could to help. The staff do care about your satisfaction which is unique. I definitely plan to shop here again.
We recently purchased new kitchen cabinets here and are quite impressed. Our experience began with Alicia, one of the teams talented kitchen designers. Trust me Alicia rocks! We love the overall design and quality of the cabinets as well as a price that cant be beat. They arent discount cabinets they are quality cabinets at a discount!!!
Very great customer service and had everything I needed! Looking forward to moving into my apartment and having the bedroom set and living room set delivered!
Dustin helped us and he was awesome! Super patient, not pushy but there when we needed him! Great service!Dustin was great but he said wed have our furniture 1st week in December. Now we are heading into January and still no furniture
Well so far I have just visited the Euclid store once but it was a good experience. I went shopping for kitchen cabinets and counter.My kitchen designer was great. She was easy to work with and had all the answers. Its one stop shopping.
The staff was very helpful. Greg, our salesman introduced himself and gave us a quick rundown on the mattresses and bedroom sets. Then he gave us our time to look around and decide what we wanted. He quickly noticed we were ready and came to assist us. I think we got a good deal and hopefully we will be as satisfied with our new bed.
JD was super helpful, and not too pushy or “hovering” like at other stores. Quick and efficient. We came straight from having a terrible experience at a different furniture store, but nothing but positives to say here! And the same exact bedroom set myself and fiancée but was half the price compared to the other competitor. Definitely recommend!
I ordered my couch in November and it is now in stock June because of covid delays which I can be honest I really wasn’t happy about. However, Rick helped me with this process since there was a delay. I appreciate them helping me out and working so hard to make me things right it speaks volumes as a retailer.
Happy so far with the purchase. Everyone was very nice and helpful.
Our salesperson was witty, thorough and helpful. The Manager was also awesome. We stopped in to buy a chofa for now, but we will definitely be back for more furniture once our new (to us) house is finished. We absolutely recommend this store!
I found the perfect couch at a great price! The guys there were wonderful!!
Dustin Lowry was very helpful when we were shopping for a new dining room table. He didn’t overcrowd is while we were browsing and answered all of our questions. And he helped us finish the buying process over the phone once we made our decision. All of the products were great that we looked at and they had a huge selection to choose from. Definitely would recommend to our family and friends!
Thank you Ashley. Cant wait to get my new recliner liveseat.
This was the fastest easiest no hassle large purchase I’ve ever made. Ashley was very accommodating and friendly as well as other sales persons who made sure we had assistance when needed. I will definitely recommend to family and friends. Good Job Northeast Factory Direct Euclid Store!
I enjoyed working with Brooke. She had appiontments with other clients yet she worked with us before they arrived. She redrew our design and she was so polite and helpful answering our questions. We were able to order and start the process for our new kitchen.
Northeast Factory sales people are always very helpful and make purchases very easy for the buyer. We have purchased many items from them and have always been happy with our purchases. Their prices are very good in comparison to other retail stores.Tim and Jane Sweeney
Ashley was helpful and friendly and knowledgeable. Very happy with our experience there
Very accommodating and available to assist customers. Very happy with JD’s help. He got in the floor model I was looking for and he placed the order for it. I’d go back for other furniture needs.
Excellent experience working with kitchen designer. He was super knowledgeable and easy to work with! Prices are very reasonable. Great experience thus far.
Sales team was awesome - no hassle, honest and straight forward with pricing. Support local and check them out!
We had such a positive experience today at Northeast Factory Direct! Their selection and their prices are far better than anywhere else in the area and interacting with those who work there was such a refreshing change of pace after the absurd, nonsensical experiences we have had elsewhere.Austin is the team member who ultimately took care of us. He was very professional, helpful, and attentive. He greeted us upon arrival and offered help with any questions and concerns we had, while also remaining very respectful, giving us plenty of space to look around on own as a family. The excellent service he provided allowed us to finally find a couch we love and for an incredible price, too!We are very grateful and cannot wait for our couch to arrive!
While the couch hasn’t been delivered yet, I really appreciated the no pressure, quick and painless sales process.
The gentleman helping us was totally a tremendous help. My fiance has stages 4 cancer and he helped so much getting the right bed. I dont remember his name but please tell him thank you so very very much
Very happy with our purchase. Went in and picked out a nice couch and matching chair. Dustin took great care of us. Always kept us informed on the status and delivery date of our items. Will be back when I need more furniture.
Very pleasant and helpful staff. Ashley and JD were awesome !! Should have come here first but glad they were the last, because I got exactly what I was looking for at a great price. Will definitely be back for other purchases.
Very happy, prices are fantastic compared to big furniture stores. They are very helpful without being pushy.
This store was amazing! All the employees were so helpful and shout out to John for helping us layout out our new home with the perfect furniture that fits right and looks great!!
Our experience with Greg and Dustin when buying furniture this week was great! They were knowledgeable, friendly, very accommodating when we kept changing our mind, and made the experience fun. I would recommend them to everyone. The stores selection was great (just wish we could see RUGS!) and we appreciate their honest and up front way of doing business. Check them out!
The staff was helpful but was a bit disappointed that the item we chose had a black mark down the side. They did get us another item but not assembled. Was missing a nob and they replaced it from another item but shelf was not assembled but after cleaning the item found brackets stapled to bottom. Would have been nice if all items were reviewed if all present before leaving. The selection was a lot and the prices were very reasonable. Will go to Factory Direct again and would like to see what other locations have to offer. Love my table!!
Jay delivered for us,as well as installed our bed from northeast factory direct. He was nice,friendly, and fast.
Found our WOW furniture here but was told it would be a 4 month wait to get it. Went to Big Lots(Yup, the sell furniture) and there it was. Same exact set, $200 cheaper AND we took it home same day.
Brooke is the best! Great prices and a huge selection. Love Northeast factory direct!!
Sales experience was great. Rick was very helpful in providing options and colors. Tried out numerous chairs, couches, and beds. Reviewed large inventory of furniture and planned out all of the options. Measured home and verified everything looked good per Ricks suggestion. Had an issue with delivery getting delayed, but it wasnt a huge surprise with everything happening with COVID19. Delivery went very smooth and the team of two were very kind, friendly, and efficient.
My husband and I stopped in today to look for living room furniture. First of all, we were so happy that they were open! Upon entering, they offer gloves and hand sanitizer. We were greeted in a timely fashion. JD was our salesperson, and.he was extremely knowledgeable about all of the merchandise. Because we liked our experience so much, we took the plunge and bought not only living room furniture, but also a bedroom set and an adjustable mattress. We highly recommend them. And on top of it all, our furniture was made in the USA!
Very happy with our experience at Northeast Factory Direct. Although we did our due diligence online prior to going in store, our salesman Austin was very knowledgeable and attentive to our needs without being overly pushy. Would definitely recommend.
Austin was very nice and polite! No pressure and I am looking forward to receiving the power recliner I paid for. He was also very attentive to the fact I needed my chair delivered and set up before October 11th as I am going into the hospital. I will recommend Austin to all my friends and family!!
The whole process has been great - Matt walked us through the various levels and options and built us the kitchen we wanted to our specs. Not once did we feel pressured. Saved us more than 50% from the big box stores.
The salesman, Mike was so helpful in our shopping experience and answered all of our questions. He definitely was very patient with my indecisiveness. With his great customer service and personality our experience was a very positive one.
Alicia was amazing. She was very patient and informative. She offered many different ideas that helped to put the design together. It was a very relaxing session of design all the way to completion.
JD was our initial sales associate. He wasn’t rude thank goodness, but he didn’t quite listen to what my mother and I was asking for. When he was assisting us, we did appreciate the pleasantness he provided. I did come back two weeks later and purchased a recliner chair that I found and tested out on my own, but the cashier charged me more for the delivery than I was quoted. When I called back to question the charge, a lovely female associate refunded the overcharge quickly and effortlessly. Because of her, I will consider another purchase from them in the future. 😉😷
JD was amazing!!! He helped us get everything we need for our new house. We were able to get all of our shopping done at one store! Could not beat the quality and price. I could not believe the selection of furniture they had.
Getting the hottub and the sales people were fine but the delivery of the hot tub was a disaster. I had to get my own crane and moving company. Their guy took 2 weeks after we gave him the info. He could never schedule it. They didnt tell us we had to get the crane till the last minute then they wanted 1000 dollars to load it (a machine does it) drive it an hour. Then my crane guy takes it off the truck and places it. The did not take the whole tub. How can you sell hot tubs and not deliver them. Many are in difficult areas and decks. I would find a company who can move these things. Cost me 2500 for that, CRAZY who would guess this. We were given around a thousand.
This place has really great deal for the furniture you need. Went down to the one off Lakeland Blvd and Salesman Chris was really coo. He made sure I had a nice shopping experience. He didnt pressure me into buying anything, answered all my questions and got me a great deal on not only a very comfortable bed but headboard as well as base, sofa and love seat. I will definitely be back as well as reccomend this store to all who need a place to go for good quality and affordable furniture.
Could not have had a better experience buying my first couch. Their employee JD is an absolute stud and was super nice and helpful. Even the new guy on his first day was a pleasure to work with. Great group of people. Will definitely be going back in the future.
I have bought a lot of my furniture here over the years and absolutely love this place. I just recently bought bedroom furniture and they were able to get me a better deal than I would have received straight from Ashley and delivery included setup. Which is a huge plus. I was not looking forward to building everything myself. Now I don’t have to. Thank goodness. So glad I stopped in before buying straight from Ashley. I am so happy!
I would like to highly recommend this store to anyone looking for new furniture. Dustin has provided an exceptional customer service, was very understanding and accommodating. Im very happy with my furniture and the delivery/assembly people were supper quick and friendly. I think that their prices were very fair too. I will be definitely coming back if I need to purchase furniture in the future.
They were so nice when you asked for assistance. The young man broke down everything that I wanted to buy and the extras. He made it easy. I would buy from them again. Prices are great!
Ashley made us feel very welcomed and provided awesome service!
One of the best purchasing experiences I have had. An overnight email was replied to promptly first thing in the morning and my questions were answered clearly. Delivery set up quickly. Great experience!
Mike Ramsey was very efficient and had an answer to every question we had. We will be back!
Paid over 3k for a purchase. Paid for delivery and assembly. Shorted me a chair, which took 10 weeks after my original purchase that took a month. No problem...i understand COVID screws things up. But then to not deliver the chair to me...i had to pick it up. Then it wasnt even assembled? I paid 3k on this order, another 1k on my previous order...thinking of taking my next order elsewhere since i have to pay for services not provided. Also...not one sorry. I really try not to complain. The furniture is top notch. But service? Left a lot to be desired on this one.
My experience with NEFD has been amazing from start to finish. The entire team does an amazing job of making sure your experience is great. Today two amazing gentlemen named Adrian and Jay put my bed together for me. Their professionalism was off the charts, can’t say enough good things about these guys.
Matt was very knowledgeable about what he was doing with ordering my cabinets. I would recommend him to anyone. I would think twice about purchasing cabinets from NFD. It took almost 12 weeks to get my whole order. The staff at the store was good but the warehouse people were absolutely horrible. They would not return calls to the sales people and sat on final cabinet delivery for three days. The sales staff messaged them this was a hot order and they ignored them and wouldnt respond.
Totally Awesome Warehouse, great prices and the Staff is awesome!
Alicia our rep we worked with is wonderful. She allowed us to choose what we wanted and knew when to interject to show us the many options. The quality of cabinets look wonderful and our family member who has cabinets from Northeast for the past 5 years stood by them and recommended them. We look forward to our new kitchen from Northeast.
Love the new bedroom set!!! Northeast Factory Direct provided us with great products and amazing service! Adrian and Jay set everything up and they were both very polite & professional!!!! Thank you to the both of them and to Northeast Factory Direct for everything!!!Highly recommend NFD ⭐️⭐️⭐️⭐️⭐️
My experience with NEFDs consultant, Matt, has been fantastic! From the time I walked into the Kitchen/Cabinet department until now Matt did his part in making my vision (wet bar for basement) a reality.Because of the pandemic, getting material(i.e wood)l for projects has been a long waiting game. But NEFDs process was easy with a quick turn around in receiving most material. I only wish I found NEFD sooner. :-)
UPDATE: Rick reached out to us after posting this review - he talked to my fiance and explained that this issue is completely out of their hands and the lack of communication to their customers is because of the lack of communication to Northeast Factory from their supplier. Its very unfortunate that theyre having such a hard time getting concrete answers from above them because in turn it reflects poorly on Northeast factory. I decided to change our 1 star review to a 3 because Rick was very apologetic and eager to talk with us about whats going on and we completely understand the uncontrollable chaos.We had a great experience the first time around with Northeast Factory but this last time has completely turned us off. We ordered a couch in mid October, paid in full for it and was told it would be delivered within 6 weeks. Well, its now March 6th and we still dont have the couch. No one has kept us up to date. No one from the company has bothered to call us back after asking MULTIPLE times to be called back with some kind of update. Last week we were finally told by a manager that our couch would be delivered yesterday. You guessed it, it did not come. When we called to check on the status no one there knew what we were talking about - again we asked for a call back and still have not received a call back. We understand that COVID has thrown some things off but this is absolutely ridiculous. If they would have been up front with us from the beginning we would have went somewhere else. Some communication on the matter would have also been really appreciated.
Sorry to say this but I was very disappointed when we first walked in; I had high expectations of shopping here today. The first guy I asked questions to about the item I wanted to purchase simply couldnt be bothered with me, I showed him the item I wanted and he said we dont have that here and walked away! I thought for sure my husband was out the door after that! However, he knew I was on a mission and hung in there for me knowing Ive been to numerous stores only to be disappointed. I asked another salesman some questions and FINALLY got some helpful information from Dustin. Thank you. We ended up ordering the item unfortunately it will be up to 18 weeks before delivery. I wanted to buy a bed as well but figured Id wait and see how this purchase pans out first.
Went in to shop for a new mattress set. Dustin helped me narrow down what I was looking for and gave me simple, straightforward answers about pricing. Which I really appreciated. He could tell me what each set was with tax and delivery so I knew exactly what the final cost would be.After running around to a bunch of stores that seemed more interested in selling me financing than a mattress set, it was Dustin’s no pressure, answer questions directly approach that made me buy from Northeast Factory Direct.The price was very good as well.
Mike Swanson was extremely helpful in helping us build our custom black leather couch. He was very knowledgeable and easy to work with. Great customer service. Thanks for a great experience. Will definitely come back in the future.
This morning January 22, 2021 my item over Twelve Hundred Dollars was delivered to the church parsonage put together which closes out my first experience for my first purchase at The NORTHEAST FACTORY DIRECT. As senior pastor of my church and presiding bishop of my diocese I am very happy from this first time experience and looking forward to my next purchase at the NORTHEAST DIRECT FACTORY in Euclid, Ohio for the professional yet personal touch I received. TV Commercials seeing the two brothers directed me to the NORTHEAST FACTORY DIRECT and truly they live up to their image of pleasing their customers with a great price as well as a great product and great service. From this customer you receive FIVE STARS. Keep up the Great Work.
My sister ordered a couch and it will be beautiful with excellent workmanship when she gets it. She has shopped at Northeast for other things for her house and has loved everything. The reason for the 3 stars is because the couch was to be delivered in August. We understand with COVID there has been delays but when she called to inquire when she could expect delivery, the lady who answered was very, very rude. There was absolutely no reason for her attitude. This has never been the case before so we hope it is a one time incident.
We were able to browse at our leisure and salesman were readily available for questions. It was a very nice Non Pressure shopping experience. Salesman were all very cordial and nice. There were a lot of selections to choose from and we were able to find what we wanted quickly, our checkout was smooth and quick. North coast will be our first choice from now on!!
Matt Iosue really took great care of us with our kitchen needs today. Knowledgeable, efficient, and low-pressure sales approach. We would deal with him again in a heartbeat!
We purchased a new patio set and not only were they competitive on price with other places. It they have in stock for delivery. Ashley was a pleasure to work with knowledgeable and helpful.
Fast easy on ordering, however the delivery service not adequate. I was never contacted for my mattress delivery the day before I had to call and ensure it was to be delivered. It is 1 pm no call I am waiting for some type of notification. Not happy Later that day I did talk to I believe his name was Rick and got my delivery by 3:40pm. The gentlemen who delivered my Queen mattress were wonderful, professional, and extremely polite. Special thanks to Ray and Andrian for taking the time to explain the workings of my new mattress.
Clean showroom. Furniture looks like good quality.
This is my first purchase here and I have not received the furniture yet. I saw on-line that they carried what I was going to purchase from another site. I called and Dustin called me back in a reasonable amount of time and made the rationale for buying local. Carol and Dustin bother were very pleasant and helpful. We will see how it goes. So far, so good.
Have heard Northeast advertisements on the radio for years, we live an hour away. Decided to make the drive and check them out, all I can say is AWESOME!!!!!!! Mike Swanson helped us out, was not pushy to make a sale, made our experience very enjoyable!!!!!! We ended up purchasing a complete bedroom set, they saved us so much we bought a couch and love seat all at the same time!!!! Cant speak highly enough of Northeast Factory Direct!!! We will be back in the near future for our dining room set. Thank you Mike!!! We appreciate your help!!!!
We just bought a new house so there was a lot of stuff we needed. Greg greeted us at the door and was super helpful and friendly. He also gave ya space and wasn’t pushy like a lot of furniture sales people are. He got us the best deal for all that we got. We couldn’t be happier! Also, they provided free grilled hot dogs, drinks, chips, and cookies even if you didn’t buy anything. Will definitely be back!!
Dustin was the best. I came in with a vision in my head and within 5 minutes he showed me exactly what I was looking for. Only someone with experience and a good reader of people can do that.The quality and price was beyond what I was hoping for.Thanks Dustin!
This was the third store I went to literally begging for help. I was helped immediately . No waiting leaving me for other people. He was literally awesome. I was recommended by my cousin Anthony Fortner. So glad I took his advice
Austin was very helpful. Did not hover over me, but was close enough so if i had questions, he was available. Quality furniture.
Today we purchased a mattress from Northeast Factory Direct. Ashley, our sales representative, provided extraordinary customer service! She was very attentive and knowledgeable!
My husband and I have been looking for living room furniture for months now and we finally purchased at Northeast Factory Direct in Euclid. We were in on Friday night, right before closing to look around. We were greeted by Tony, who was very informative, but not pushy at all. Exactly what we were looking for in a salesman., he left us to look around and didnt push anything on us. We were torn between 2 sectionals and he helped narrow it down to 1. We left, taking his card and telling him we would be back in the morning. We wanted to make sure of measurements. As we returned on Saturday am, we were greeted by Dustin. We asked forTony, who had stepped away, so Dustin took care of us. He was excellent as well, very informative, not pushy and very quick in answering the last of our questions. I highly recommend stopping in and looking around. Their prices are great and their customer service is even better. Thanks to Tony and Dustin, we will be able to enjoy our living room furniture in the next 2-3 weeks.
My salesman, Mike was patient, polite and very helpful as well as informative. I was happy that they had what I wanted in stock.
Great customer service provided by Dustin Lowry!!Many thanks to Dustin at Northeast Factory Direct. He was excellent!! Professional, courteous and pleased to deal with. He gave me the great prices on my furniture. I move from Massachusetts and I am very pleased with my experience.
I had a wonderful experience while shopping at factory direct. I have gone to four different stores shopping for leather sofa sets and trying to get the right look, color, dimensions and feel. They were very knowledgeable, professional and accommodating. I asked many different questions and they would have given me what I found at the other stores for much less, but I found a unique set I didn’t see at the other stores that was a perfect match for what I wanted and they gave a large discount off of their own store price. I got to customize what I wanted with the electronic head rest, and everything. Same delivery time as others and their warranty is not matched by the others!. Thank you, I can’t wait to see the set in my living room. 😊
Great Experience. Awesome Customer Service!! Definitely Recommend
Stopped in and Mike Swanson was super helpful. Asked a few questions to figure out my needs, narrowed down the search and helped me find the mattress and box spring I wanted in less than 15 minutes. He even made sure I could pick it up the next day instead of waiting 2-3 weeks for delivery. Amazing customer service! Couldn’t ask for a better salesman. Thanks again!
Found a couch and chair for a great price. The staff were helpful and not high pressure sales folks. Easy check-out and pay options too!
Thank you to Mike and Tommy for delivering my bar today! They were extremely polite and fast. It was truly a great experience. Thank you Northest Factory Direct for having wonderful employees such as these two young men!
Mike was great, very personable and patient with us.We ended up furnishing two rooms because of the package deal he put together. The other salesman were pleasant as well. Obviously happy employees.
Thank you so much for helping us plan our kitchen plans. You mad it painless and super easy!!!! The price can not be beat!!! Will be back again❣❣
Total reviews rating 4.8
199 Reviews for Northeast Factory Direct 2023:
Review №1
2022-06-11Beautiful furniture and great prices! If you can find floor models you can get amazing deals! And the staff is super friendly too!
Review №2
2022-06-04Everything you hear in the ads is true. Great customer service. Great prices.I want thank and compliment Hannah (Euclid location) who designed my kitchen. Extremely good at her job. I had no idea what I was doing. I had a new empty kitchen space and she used every inch of space beautifully and efficiently. Absolutely make this one of your stops. Nothing to lose !!
Review №3
2021-09-14Great place with amazing prices too! This place is super clean and organized. The staff seems friendly and eager to help you with any questions you may have! Helpful tip; ask if its in stock before you buy. If your looking for a great place to test out, look for or get a great deal on furnishings I would check out this place for sure!
Review №4
2022-04-03Mike is an excellent salesperson. He gave us time to browse the merchandise but kept checking on us to see if we needed any help. We found a recliner chair for mom who is 90 years young. We left without purchasing the chair and went to 3 other stores and returned the same day to purchase the chair as it had the bells and whistles that we were looking for at a very good price. Thank - you Mike!
Review №5
2022-03-01We love buying everything we need for our home from Northeast Factory Direct. Everyone is very nice and helpful and there is no pressure. We especially love Matthew Losue!!! He did such a great job helping us with our new kitchen and took care of any issues right away!! We are customers for life!!!
Review №6
2022-01-24Wonderful buying experience! Ashley helped us and she was very warm and personable. She took great care of us. Will definitely go to her for any future furniture needs.
Review №7
2022-05-13This location has a great selection of furniture. They also offer same as cash for 1 year. Our salesman was Mike and he was super helpful answering all of our questions and was not pushy like some sales people tend to be at other places. Thanks for your help and patience, Mike!
Review №8
2022-02-05Salesmen were very helpful, they let us browse around and checked in on us periodically. They were very helpful when we had questions. They actually have stuff in stock, not like some of the other furniture places we visited. The prices were great too.
Review №9
2022-04-15We were very satisfied with the help we received when picking out cabinets for our daughters kitchen. Alicia Kondrich was very knowledgeable and took care of every detail to make sure the cabinets we are buying were the best style to match the current cabinets in her kitchen. Alicia covered every detail to make sure the cabinets would fit without problems in the space they are being installed.
Review №10
2022-04-05We have nothing but the highest praise for kitchen designer Matt Iosue. He took the time to give us a complete understanding of the available options. The large screen next to his desk can display the floor plan as well as many perspectives of the final design elements, including flooring choices we made elsewhere. Matt continues to be responsive and helpful as we await delivery of our cabinets.