In-store shopping
Yes
North Coast Auto Mall of Akron in Akron
Categories
Location on the map
Akron, Summit County, Ohio, US
Service options
Delivery
No
Accessibility
Wheelchair-accessible entrance
Yes
Offerings
Buys used goods
Yes
Oil change
Yes
Repair services
Yes
Payments
Cheques
Yes
Phone: +1 330-355-1929
Site: https://www.akronautomall.com/
Site: https://www.akronautomall.com/
Opening hours
- Monday:9AM–8PM
- Tuesday:9AM–8PM
- Wednesday:9AM–8PM
- Thursday:9AM–8PM
- Friday:9AM–8PM
- Saturday:9AM–8PM
- Sunday:10AM–7PM
Comments (199)
Elijah Anderson has got to be one of the best Sales Associates at North Coast. He was so attentive to our needs, running to get car after car until we were completely happy, without even one complaint. And shout out to Elder who is an absolutely amazing Finance Mgr, who found car after car, again until we were completely happy!Thank you both so much for everything you guys did to get us in an amazing car.
Was absolutely wonderful! I’ve had a rough few years and this is the happiest I’ve been in a long time! Nothing like driving home in a brand new car and it’s all because of him and the rest of the fabulous staff! Honest, fair and worked hard to get what I wanted! Totally satisfied and I definitely will continue to do business with them and they definitely have my recommendation!
Jacob, Justin and Emily did an amazing job. They was very knowledgeable about the vehicles there, kind and knew just what I wanted based on my interests. No pressure at all. Top tier customer service!!
This place is awesome! I just bought my first car from here!!! Nadar, Logan, and Emily were all fantastic. They don’t jump down your throat. They treat you just like family and that’s the best feeling ever. They all have a sense of humor which was awesome. I would definitely go back and I have already refereed this place to some friends!!
Anthony Randall is a champ. I test drove a 2018 330i and it was dope. But then my dad and I spent like an hour just talking about cars with Anthony and it was the meeting of kindred spirits.I don’t know who needs to see this but if you go here, ask for Anthony. He’ll be the shortest, most confident guy in the room. I liked him he knows what he’s talking about and he admits when he doesn’t. And is humble enough to learn whatever wisdom you might share. He has zero traits one might expect from a “Sleazy Car Salesman™️“ type. He doesn’t talk over you or feel like he is constantly trying to steer the conversation and he doesn’t talk like he’s reading from a script. He is just genuinely passionate about cars and serving people. You can tell right away. You can’t teach that.I didn’t buy a car but if the car I’m looking for shows up there, I will go out of my way to give that dude a sale.
Anthony Randall was my rep, and I was beyond pleased with the customer service I received! This was my actual first time buying a car the right way and the help I received was phenomenal! He got me put in the exact car I wanted also helped me with my credit situation! If you guys are looking for salesman who don’t just care about getting a sale I highly recommend north coast auto mall in Akron and Anthony as a sales rep! Friendly, great customer service, WILL HELP YOUR SITUATION, also everyone in the building was very helpful with my child who wanted to be entertained this place is also very kid friendly and they definitely go above and beyond & will do everything they can to help! Aside from working with Anthony everyone in the facility was very friendly and attentive! 10/10 Rating from me and definitely recommend you make your car purchase here! Thank you again Anthony for all your help! Very Pleased With My New Mazda CX-5
Applied for financing was approved. I had explained my first paystub this season was only for 2 days over the phone before I drove 45mins here they said thats not a issue they can call and verify with my employer. They failed to do that. The manager said I was good to go and just waiting to sign papers and sent my ride home (as I was about to drive the new car home) the manager then comes to me after being here for 4 hrs and says sorry theres only 18hrs on the paystub we cant help you now. Your out of luck and were sorry. (Mind you we live 45mins away and my 8yr old daughter is with me) This place for all the good ratings it has cost me 4hrs of my day, we drove 45mins here now Im sitting here in the parking lot with my daughter in the rain waiting on the wife to come back and get us. The sales people here will do and say anything to get you here and not have their ducks in a row before selling a car. STAT AWAY! I give them 0 stars. Cost me $50 in fuel waste aswell along with my poor girl having to sit outside in the rain. They offered no help what soever besides the manager said hey I have a little gas money for you. Keep it buddy you need it more than us!Will spend my 17k elsewhere.Never coming back!
Matthew Stovarksy was hands down the best to work with us and tolerated the fact we had our children with us! Thank you so much Matt for getting me into my dream mom car!!!
Had a wonderful experience today at the Akron location! Aleena was so incredibly patient and showed me atleast 4 or 5 cars, even getting one brought from another dealership, before I finally fell in love with this BMW! Aleena is so knowledgeable, polite and professional and there was zero pressure to purchase at any point. Justin was also great and showed tremendous patience! The entire staff were super friendly and kind and salespeople not even helping us would ask my boyfriend and myself if we wanted drinks or if we were doing ok throughout the day. We had such a great experience here and will definitely be back for future car purchases! Thanks so much, Aleena!
Elijah helped me find a great car and worked past closing time. We didnt close that night but I came back the next day to purchase but he was off.Anthony took over and helped me finalize the purchase. He was very professional and polite.
This place is great. Matt was our salesperson. He did an awesome job. He was very attentive to our needs and he helped us get into the vehicle we were looking for at a reasonable price. We will definitely come back!!!
Elijah was the BEST! Very helpful. Didnt push. DEF not your typical car salesman. Professional young businessman. I am BLESSED to have had him as my car sales rep. Couldnt be happier. Alecia from finance was amazing, too. THANKS!
Great atmosphere and friendly welcome environment. Once I walked in the door. Cameron the sales consultant automatically stood up greeted me. Very willing to helpand assist with what I needed. The sales Manager Megan was great. Awesome team! The team is persistent about helping their guest with getting a good deal.If your In the market of purchasing a vehicle stop by North Cost Auto mall and ask for Cameron.
After some long time, I finally got one of my many dream cars. Dodge Charger, traded in my truck and got this for a great deal! Thank you Knobi, you were great all around. Thank you for the hot chocolate as well!
I’ve been looking to buy a car for the first time and was super nervous and felt out of my element but Logan and everyone else at NCAM were fantastic! They walked me through everything, had no problem answering any questions I had, and were just so personable and friendly. I left with a car I love and I’ll definitely be doing business with them in the future!
I had a great experience from the moment I walked in the door. I had a unique situation that they were very understanding with and helped me out. I’m very grateful for how they treated me and worked with me. My sales rep was Jacob Wise and he was really great. The whole staff tho is very wonderful! And the managers as well were amazing as well
First time car buyer here and I could not be more pleased with my experience. Bianca went above and beyond as I had a few specific requirements for a car I needed. Open to suggestions, she was both patient and knowledgeable in helping me find a few cars that I fell in love with. It was a painless and easy process from start to finish. Even staying after hours the team was incredibly welcoming.
We worked with Jacob Wise to obtain our new vehicle and he was wonderfully helpful. He made the entire experience easy and painless. Jacob is very knowledgeable and was easily able to answer all of our questions concerning the vehicle, process, etc. Overall it was good experience and I would definitely buy from NCAMoA in the future, based on Jacobs help.
I just bought a 2018 Kia Optima threw them and they have a friendly atmosphere and there customer service was outstanding. Got what I came in looking for and they were very helpful and not high pressure. Jennette Cruz was my sales woman and she was awesome. I highly recommend her.... No haggling or gimics, very straight forward.
Bianca Nelson was my sales consultant this past weekend and I cannot recommend her enough! She was so pleasant and very personable and did her best to get me into my new car. I felt very welcome and would come back again!
Our salesman (Nader Soliman) was so lovely and patient, and he listened and understood what we needed then gave us some choices. Also, one of the managers (Mark) helped us with all the paperwork and what we should have for a car warranty in coverage. if anyone is looking for a car do you need to go there friendly staff and management.
Jonathan Fry & Justin was very Friendly & Helpful! Had the vehicle I wanted already picked out for me before I showed up. All the works done on it and ready to go. Just had to test drive, sign and go. Will let everyone know where I purchased! Great Service! 😀
Everyone was kind, friendly patient really very knowledgeable. They have a wonderful inventory of vehicles!! I’d recommend this place to anybody looking for a good vehicle! Knobi worked with me and she was fantastic!!!! So personable and down to earth. Elder the finance manger was wonderful and worked really hard to get me into something nice!!!
One of the worst experiences I’ve ever had. At this point I’m starting to think all dealerships are a lie…. Anyway, the issue with this dealership is they reached out to me with an offer for my vehicle, in fact two people from there did. It was good enough so I brought it in. When I arrived I was put will someone different and he appraised it himself and came way under that amount. When I went to the manager to understand how this happened he basically said that the other two people had lied to get me in the door. Terrible… terrible… customer service and very disappointing. Granted the physical appearance of the location describes what you should expect from them. I probably should have never taken the time out of my day to go there. Anyway, I digress.
The sales person Bianca was super friendly and had wonderful communication skills. She helped us find the car we wanted understand and fill out paperwork. She made the trade in process hassle free. A very hard worker and promotion worthy.
Stopped in just to look at a car and was sold on the comfortable no pressure atmosphere. Anthony Randall was extremely helpful and courteous through the process! Had a few concerns with the car before we could say yes and the knowledgeable service team helped us out and fixed our concerns. Mark (manager) was a pleasure to speak with and very accommodating. Cant say enough about the relaxed feeling of the store and everyones help. Thank you to everyone!
Jonathon has helped us from the moment I was looking at the online inventory. I got my dream car and it was the easiest process ever, all done in a few hours. Not only do I strongly recommend North Coast, but they have great reps like Jonathon!
Absolutely amazing experience! Knobi went above and beyond to get me in something perfect for me and my budget! Even stayed late to make sure I left happy!! Highly recommend her and Emily!!! They made it as stress free as possible and listen to the needs. Appreciate them and North Cost Auto Mall staff!!
Anthony Randall was very friendly and listened to my wants and needs. He got me the exact car i wanted and was quick with the process and explained everything every step of the way. i highly recommend him and will be back
Came in with Elizabeth Johnson. Jonathan Fry was our sales rep. Liz liked how smooth the sale went but I myself was lied to twice. We should have left but my boys would rather have the pickup truck.Lie #1. Jonathan told me yes, they can work with a shop to put a plow on the truck on the loan. Finance officer later said they dont do that.Lie #2. I asked Jonathan if he can fill the truck up as a courtesy (dealerships do that, its worked into their price but wont tell you) Well, it wasnt filled up like he said it was.Liz review was put on there after we got the keys and before we left. It was a rushed review. Never again will I do business with North Coast Auto Mall. I dont care which location. They lost my business permanently!
Bianca took amazing care of me. She helped me find the car I never knew I always wanted!!! I am beyond thrilled with my purchase and how NCAM treated me. They have a great selection of cars to chose from. If you are shopping for a car, go and visit Bianca!
1st I would like to say this is my second purchase from NorthCoast and I’ve been pleased both times! But this second time was the best Especially now because I’m Now in my dream car! Deegan Sullivan was a great help and I’m thrilled to be his 1st sale! He was honest, up front and professional! Also, Dave from finance was also great and made sure we understood every detail even went as far as drawing diagrams and explaining every detail! Great Experience & Thank you guys!
Jon was the absolute best. Made this whole process quick and simple and I drove away with the car of my dreams! Emily and bill are the jam as well and deserve and absolute shirtless hug if you’re feeling froggy! In all honesty before you go buy a car at any of these other dealerships that will likely make you feel uncomfortable just stop in here and you’ll see what I’m talking about 👍🏽👍🏽
Had Matt help us out. Real cool genuine dude man. We were there for a pint 3-4 hours and he stayed with us and even chopped it up with me while we waited to get the insurance settled. Made the entire process as smooth as can be. Would definitely recommend him and this place to anyone.
Jacob wise was a phenomenal sales men. Super helpful and polite, pleasure to do business with. Also shout out to Justin and Bill, sales and financial managers, helped put me in my dream car today, thank you for everything and making my car buying experience helpful and not overly stressful!!!
Shout out to Bianca for the way in which you facilitated Davids deal! The pressure free deal, made for a stress free day. We especially are grateful for the way in which you had the process lined up prior to our arrival. You are better than the Staples EASY Button! We wish you well, and appreciate the professional service provided on today.
Knobi was so amazing to work with! She was kind, helpful, and so patient! She helped us be in our dream car!!
My fiancé and I went to North Coast Auto Mall yesterday, with not much hope due to our situation. Our salesman Roman was awesome and helped us tremendously. We are great full to say we left with a vehicle. I would recommend friends or family to North Coast and Roman the salesman. Thank you so much North Coast and Roman!!
Nader Soliman and Emily were both very nice and friendly. Very fast buying process. They have fantastic cars. Nader gave us alot of info on the car. Oil changes were up to date. He took it out gas in it and had it detailed before we pulled off the lot.10000% recommend him.
Jonathan was an excellent sales person. He was very respectful. He didnt make car salesman promises instead he took really good care of me and my family. He made sure that we were okay with everything. I would recommend you seek Jonathan for your future car buying. We will be back with our daughter.
Walked in today with my old car and walked out with a 2019 Nissan. I worked with Nick and Dave and they were very friendly and helpful! The entire process was pretty painless and the staff was absolutely amazing!!! Will definitely be back!!!
I just bought a Nissan Sentra from this place and the salesman, Trey, was awesome!! He was very attentive and helpful on what I needed and was looking for! The car he matched me with had everything I needed and more. He was even willing to come in to help me on his day off!! If you or someone you know is looking for a good, reliable, affordable vehicle definitely go see Trey at Northcoast Auto Mall! He will do everything he can to find what you need. We love him and thank him for everything he has done!!
Jon was absolutely amazing in helping me with purchasing my first vehicle. The entire team at North Coast Auto Mall was super helpful and not pushy at all. I recommend them to everyone who is in the market for a new vehicle.
Toriano did an amazing job keeping me informed of the process. He was also very attentive to my needs and wants. I was in and out of the dealership in no time. Thank you for making this car buying experience on of my best!!!
Elijah and Emily were absolutely amazing. Great service. Straight to the point. And got me an excellent deal. I will definitely be back. p.S I’m not easy to finance. They were everything that other places are not!
Toriano and his associates were absolutely incredible to work with. They were very patient and cooperative & really went above and beyond to make sure I left the lot with a car that I love that was well within my means. 10/10 recommend NCAM if you’re looking for personable, reasonable, and great quality.
I had Jacob wise AND mark today he helped me out get a 2019 buick super cure smooth ride. Mark got me a lower deal then originally offered and worked with financing to get it lower for me. Also sorry I was there until 9:34p and they didnt make me feel like I needed to leave. THANK YOU
Great customer service from the sales consultant to the sales manager. I didn’t not feel rushed and left in a great vehicle despite my credit. Would recommend to anyone looking for a car and does not have a lot to work with. 5 + stars!
Chris was a great sales man! 10/10 recommend going through him! He made sure I was going to get something I loved and would run a long time! Was super helpful and answered all my question to help me understand!
Anthony was amazing and made a stressful experience into a fun and relaxed one! I was able to understand and he was willing to explain anything I did not know while answering any questions I had! He made sure I left with a vehicle I liked and was happy with!
Big Stovy and Emily did an amazing job. They were very friendly and willing to answer any questions that I had. They were also willing to fix things that were wrong with the vehicle. Nothing major. However, it has taken almost a whole week and they can not do the alignment like it desperately needs. Im very frustrated and just want my Jeep back. I do not think that I will purchase from them again. The staff has been great, but the situation has me frustrated.
I’ll never come back. We bought a 2020 Rogue with only 8K miles on it in April 2022. The good part was Jazz was a great salesman and treated us well. Now for the bad part….the air conditioning didn’t work. I guess that’s partially our fault because we didn’t test it but we assumed that a 2020 would be in good working order. They did fix the air for us and it’s worked fine. My husband pulled a dead squirrel and a rat’s nest out from inside the fender of the car which was nasty but at least didn’t affect anything. I assume the car was sitting a while and some critters decided to live in it. Then I noticed a popping sound when I turned my wheel sharply. I assumed that it was something rattling in the back cup holder so I didn’t look into it until a few months later. I was told by a Nissan dealership that it was covered under warranty. Then they see the carfax and because the car had previous structural damage they won’t cover it. North coast is the one who fixed the damage initially so they should have fixed the strut. I called North Coast and they basically told me that I’m out of luck. I didn’t damage this car - it was bought this way. I was assured that these cars were checked by certified mechanics and would be fine to purchase so I had assumed that the noise I was hearing was nothing. Never again!
Arandall was great! He made me feel comfortable right away. He was very honest and help me set up my car insurance with progressive.. I had to give him 5 stars.
John was so helpful!! He got me in and out quick. I was under a time crunch and he made sure the whole process was super quick in helping me get a new car! Thank you, John! It was a pleasure working with you!!
I came 2 North Coast Auto Mall n Akron. And they got me n a new car. One of the best sales men Ive talked 2 is my guy J. Wise I appreciate the way they took their time and work wit me. Need a good car come and get one from North Coast Auto Mall.
Elijah was FANTASTIC!!! His customer service was A1- he greeted me on my first visit, remembered my situation, and got me in my Jeep. Alicia was also fantastic!!! I had a very pleasurable experience and would recommend them to anyone! If u are in Akron, ask 4 Elijah.💜
I can honestly say that I have never been more happy with Angela Murphy I never felt so comfortable buying a car she was very polite and honest answered all my questions. And went way above and beyond her duties as a professional sales man Im am extremely happy thank you Angela
My husband and I came here to buy a truck for him. Our salesman was Anthony Randall! He was extremely efficient, friendly, and honest. We left with a truck that we love and it was a quick process!
I came here with my boyfriend Rob that was in desperate need of a new car, Matthew Stovarsky was a really big help. He was helping us out with everything. I recommend going to this place to get a good car with very nice sales people.
Inquired online. Talked to supposed salesperson... specifically asked if she would be the salesperson and she said yes. Told her we had a long drive there I wanted to make sure of some things before we got there. She assured me that the trade-in value that I calculated would be good and that we could come look at the vehicle I was inquiring about. Drove an hour to get there. Said salesperson told me to text them when I get there.. still pretending she is the salesperson and at that location. Get placed w in office salesperson as deceitful person on phone was at corporate office. Within 5 minutes told that vehicle we drove an hour to see was at another dealer being serviced for a check engine light. mind you..a 21 w 7900 miles on it. Cannot get a response from 3 different people now. Im not going away
Jonathan was knowledgeable and helpful! He put us at ease and was quick and responsive throughout the whole process. Every questioned was answered as well and addressed and we quickly decided to make the purchase without a doubt.Finance department was willing to work with us and understanding of pur needs and worked out the price efficiently.Great experaice and highly recommend working with Jonathan!
It was a great experience! The team at north coast auto mall of Akron showed great customer service and professionalism from the moment I walked through the door. John, Jacob and Alecia made the process of getting my new vehicle great.
I had Johnathon as a sales rep and he was absolutely they best ! He took very good care of us very personable! Even though it was very busy due to so many people being here he made sure to keep checking on us and made us feel very comfortable!
Man my dude cam was awesome from start to finish really listened to my needs and wants an got me the best deal possible didn’t quite qualify for the car I wanted and he went above and beyond to get me in something I was comfortable with with payments that are affordable he gives car salesman a great look THANKS CAM LOOK FORWARD TO SEEING YOU WHEN IM READY TO TRADE IN . GREAT BUYING EXPERIENCE
Jacob Wise was theee Best! Very fast process and I got exactly what I wanted and could afford! North Coast Auto Mall will get you together! Thanks Jacob! I’ll be back in the future…I love my Nissan Rogue❤️
We walked in kind of late and without an appointment (sorry) and the staff was all very friendly! We were asked multiple times if we had been helped while we waited on things and we were offered water/coffee. Knobi was extremely helpful in helping us find a vehicle that fit our needs.
These guys were great! I worked with Jacob, Dave and mark on my new purchase. It was easy and comfortable. I never felt pushed and got a great price on my new car. Relaxed atmosphere is a plus!
My experience here was amazing. I had Nader Solomon as my sales rep and he did a great job with working with me to find the right car for me that can work with my down payment and making sure I didnt just get any car, but the best for my lifestyle. Thank you so much for everything! Highly promote working with Nader and I would gladly come back as a repeate customer.EDIT 4 MONTHS LATERStill driving the same car. Have had no issues with it other than needing wiper replaced, which is normal. Still a great experience and very pleased with my affordable payments and overall service
I originally gave Jacob Wise 5 stars, however alot has happen since then. My actual review is too long so it wont post. I would avoid this business at all costs. If I could take the car back and pick up my jeep I would in a heartbeat!!! They are shady, add fees on that they have no clue what they are, when questioned finance said I honestly dont know what that is for, I can look into it and get back to you that was on 5/7/22, still waiting and its 5/16/22. They are liars to be brutally honest!! Worst experience EVER buying a car!!!!
They lie to you on the phone to make it sound good as if you are approved until you walk through the door and never actually meet the person that you talked to. The employees act as if they are clueless but they are in on it. If you dont make a ton of money or have great credit, you will waste your time and gas
Great experience throughout the process. Elijah was great and easy to work with. Would recommend this dealership for sure. Update change to a two star. Reason was promised a key fob for my vehicle by sales department. They contacted me about when I would be available to drive back to Akron,which is an hour and 15 minutes one way for me . I told them Tuesday and they told me we were all set to come on up let them know when I was there. I drove there texted like I was told to do and walked in the dealership. The sales manager directed me to the service department. The service manager looked at me like I was crazy when I told him why I was there. He pulled my records and seen that I was promised another fob and then said I cant do that you have to go to a jeep dealer. I asked that exact question the day that I was there buying the vehicle. So a big waste of time and gas. When I called to fill a complaint they took my info and said I would be contacted in 24 to 48 hours. Still no contact.UPDATE 5/17/22 So Bill contacted me and we spoke on Monday. We had everything settled and I decided I would update my review to a four star for their effort to make things right with me. It was much appreciated. Today Jennifer called me to ask me to change my negative review which I find a bit tacky so now I have lowered them to a three. Please lose my number NCAM I am satisfied with the outcome but not with Jennifer
Toriano gave me a pleasant experience throughout the entire car buying process. Would definitely recommend asking for him if you’re looking to purchase a new vehicle as well!
My daughters mother bought a 2019 chrysler 300 and within 2 weeks of purchase it gets warm out and she turns on the ac to find out it doesnt work. I call the company after they pass3d the buck around for a day the service manager says. Sorry she didnt buy any extended warranty. I said can you help her she spent 30k 2 weeks ago. He said its really not our problem.Also purchased as a pa resident and they are still holding the title and tax money they received immediately upon purchase. They were suppose to give her the sales tax to take to pa but did not. When I called they stated that they have a company for that and we should get it soon but they have no idea.Sales woman knobi (I think) was absolutely amazing to her. Everyone else there especially management cares nothing about the customer after the sale. I think they took full advantage of my daughters mom because she was a woman. Period
Knobi Ysumde was great, very professional and very patient. My wife had a great car buying experience and I will be back for another vehicle in a couple months. I recommend North Coast auto to anyone who needs or wants a vehicle.
John fry was exceptional in my car buying process . Very helpful and motivated in getting me a vechile that I was wanting to be behind the wheel of . Went to 2 other dealership’s prior to North Coast and both of them together didn’t equal North Coast !! Great people Great Service …
Jon Fry is the best and most helpful!! My younger kids were there and he was so kind and patient!!! Emily is also the best!!! Got us more for our car and we cant be happier!!!
We found the purchase of our vehicle very easy and straightforward. Great car at a very good price. Our sales person, Knobi did a great job for us.
Jazz Johnson, Worked hard and long to put my daughter into a new car, his professionalism was outstanding ! He was super friendly and knowledgeable did an outstanding job and I appreciate all that you did for my daughter , also this is the Second of my daughters that he assisted it with purchasing a car from North Coast ! Will send more family and friends to see Jazz !!
By far the worst customer experience I’ve ever had! Completely played us, made up get a PPI on a vehicle spent 4 days going back and forth on the car and ultimately sold it to another customer knowing we were driving down to buy it that day! Buyer beware complete scum of the earth. The typical used car salesman
Just got a beautiful 2017 1500 and jazz was an amazing help! Appreciate everyone at the dealership fighting to help make this possible
I had a very pleasant experience at the location. My sellsman was the absolute best(Toreono W.) He made my buying experience so worth the wait. He took the time to go overthe ends and outs of everything concerning my new vehicle. Thank you so much for all your hard work.
Toriano was amazing he did such an amazing job choosing the right car for me. Its been an amazing experience and easy. I will definitely be back to buy another car.
Nader , Emily and Mark where the most incredible people to work with. They did everything to make sure my family and I left with a vehicle. I highly recommend the NCAM for your next vehicle purchase. They will make sure you get in vehicle and Emily pushes those banks!! I’m so happy no more rentals!!!!
Knobi was my sales rep and she was Fantastic! Overall she helped make it a painless process from the moment I pulled on the lot, and despite the busy-ness of the floor.The vehicle offering is diverse and the staff is friendly.
Jonathon was fantastic for us in buying the 2018 Nissan Rogue! He was very professional and was very polite and helpful and nice!! Thank you so much for everything!!
Aleena and Alecia were extremely helpful and patient in the sales process! Process was easy and smooth. Would consider buying my next car here again!
I love Knobi she was the best and I mean best salesperson I’ve ever had I came in 2weeks ago and left with nothing I wanted to purchase a 2016 mustang but I couldn’t imagine she worked it out for me to purchase this beautiful car. Also I would like to thank Avery and Ian for there hard work in getting me financed I don’t have enough thank you’d for them . Also Kristen who calmed me down when I was crying yes crying because I told her I felt like I was being scammed and this was to good to be true she was fantastic and told me everything was on the up and up. So I day to northcoast auto you have a Very VERY happy customer and I would tell anybody good things
Toriano was great and a calm presence in the storm that can be auto sales. Definitely an all day experience but thats to be expected when purchasing a car. Hopefully it will another 10Yrs & 200k miles till my next purchase.
Anthony and Grace were more than helpful and both made the buying experience a breeze. I would definitely work with them again and recommend this dealership to anyone.
I would like to give a huge shoutout to Elijah A. my Sale Representative was very helpful and knowledgeable. If you want to be in a car he’s your sales rep.When they say, we’ll get you in a car!!! They are on point!!
The hustle and bustle of this large auto store can be intimidating when you first arrive, but the one on one attention the professional staff gives, makes you feel like your the only customer. Knobi was attentive and answered all of our questions, providing us with excellent service.
Jonathon Fry and Justin Lash helped me into my dream car! Highly recommend them for all my car shopping needs! Definitely returning in the future!
Charlie is a great sales rep. He really made me feel welcome and comfortable enough to get my car here. Agreat conversationist too.
My salesperson Aleena Jackson Was very kind, friendly, and attentive and extremely helpful. She made the process easy and seamless. Overall great experience. Thank you.
Sales Rep Anthony Randall helped me to get approved for a car with bad credit. He was professional and explained the process clearly. He had patience with all my questions and my 3 year old.
Jake was super friendly and a huge help while I was looking for car. Very knowledgeable from start to finish. I would highly recommend this place and ask for Jake for your next vehicle purchase.
Wouldn’t want to go anywhere else to car shop! Logan did a fantastic job taking care of my questions and concerns. He made the whole process very easy and uncomplicated.
Aleena was awesome and very kind. Justin in finance worked with me and got us to an agreeable payment. Second car from NCAM and will definitely be back for my third. Thank you!
Nader Soliman ,Mark and Emily were efficient, kind , and worked really hard to get us into my dream vehicle. I am really appreciative of the kindness and honesty we were given. Thank you NorthCoast Auto Mall ☺️☺️☺️☺️
Finalized loan process left with car and a few days later I received a call saying the co-signer on my vehicle needed a drivers license something they did not communicate before and something that is clearly not a quick fix. I was told either get another co-signer or return car. Every contact treated me as if I made a mistake and as if it was a complete disruption to my life. Definitely do not recommend!!!
Toriano was an awesome salesman. He was very professional and truly made us feel like family. The process was simple and very informative. I definitely recommend North Coast, stop in and see Toriano!
Returning customer and Anthony made the process of purchasing a new car seamless! I was in an unusual predicament with my old vehicle and he took the time to work with me and got me into a great vehicle! 10/10 would absolutely recommend him and this dealership!
Anthony was great, I tried to get a new car for so long an anthony definitely got it done , give that man a promotion. Great service . Great timing. Definitely worth a 5 star rating.
Jazz Johnston what can I say But Thank You. Your service was top notch and you went above and beyond to get me a car! I see great shine in you n your whole team it felt like family being here and will be back for yrs too come 🥰🥰🥰🥰You will be the 1st person I tell Ppl about when looking for a car or truck !!!!!!!
Anthony was sooooo fast friendly and communicative! I loved everything about my service it was FAST FUN AND EASY to give him my money lol! Thank you so much for everything I love my new vehicle ❤️ ask for ANTHONY RANDALL ❤️❤️❤️
Bought a car and Jacob is the man to see. He was patient and willing to show me all my options. Hes overall great to chat with as well.
Alecia and jake were really helpful. Drove all the way up from columbus and they made my 8 month search well worth the trip. My daughter had fun with crew also.
Toriano was great to work with from the start. Very engaging and down to earth and easy to talk to. The whole team worked their butts off to get me approved and find the right car for me. Toriano and NCAM of Akron have gained a customer for life. I couldn’t have asked for more
It was great, got a car when no one else would help us out!! Got a 2020 Chevy for a very great price!Charlie was awesome as well
This place is the best! Everyone is super friendly and work there butt off to get you in a vehicle! Definitely come check them out if you’re looking for a new car!
Matt S aka Big Stovvy really made my car buying experience a breeze! Recommending North Coast Auto Mall to ALL of my friends! For sure!
Jon helped us out today! We came in just to see where we were at with credit and financing, look at us walking out with a new car! Definitely the best dealership I’ve felt with to date, I will be returning!!
Knobi was extremely helpful in helping me purchase a vehicle for my daughters. She was very patient, and took out a lot of time to help me find a good car. Thank you Knobi, and the amazing team at Northcoast Auto for being that great salesperson.
Knobi Ysumde-She helped my son get his very 1st car in his name. She was persistent and we for our new car today. Im so excited for him. I appreciate her consistency. North coast auto mall- 1st time buyer great place to get a car
Got a great vehicle. Friendly environment, friendly people. They were very helpful. Go see Elijah Anderson he made sure I left in what I wanted
Definitely recommend this dealership! Bill, matt and Alecia we beyond wonderful! Everyone was super nice. Everthing we asked was explained in detail and in a timely manner!
Knobi was very helpful with the purchase of our ford eco sport today, very kind with helping me find exactly what I needed for my budget. She was very friendly and made my whole experience welcoming.
Jake wise aka “Jake the snake” was awesome. He made the process easy and fast. Would def recommended working w him to anyone buying a car for the first time!
Jonathon was amazing at getting us in a chevy equinox today. We test drove multiple suvs today and he had the patience of a Saint. Thank you Jonathan!!! Superb service today.
Toriano was so helpful! Help me find a perfect car just for me and my lifestyle! Definitely looking forward to getting more cars from him with his judgement.
Toriano was excellent on making the process of getting my new Tesla smooth. Tesla is a little slow with their processing, but we love the car and the service from Bill and Toriano.
It was a very pleasant experience they had me approved for the car I wanted in no time they didnt try to sell me stuff I didnt want my salesperson Bianca was great and I really appreciate it how fast she handled everything
Jon was amazing , he wasn’t pushy like most car salesman! He kept me laughing ! He was great , thanks so much on helping me fine my dream car ! #JeepCompass
Toriano was amazing and we will definitely be back for our next vehicle.He made us feel like family more than a customer
Great customer service, patient, great conversation, and got the job done. Definitely a great experience! I most definitely would refer anyone to him. Thanks again
I was treated very well. Knovi took great care of me! I will definitely be back for my next vehicle. Great experience!
Aleena & Emily were a tremendous help to us! So patient and thorough! If you come to buy a car here I would 10/10 recommend them!
I cn say tht north coast auto and its sale consultant knobi Ysumde along with other sale reps r a#1 in my sales and getting u in a Reliable source of transposing.I didnt leave there car lot not driving. They did wht ever it took to hey me in a vehicle a2016 Ford Focus to b exact and Ms Knobi and the lot worked in my favor all day till I was financed and driving.Love this place.
Matt helped me through the process, it was a great experience. I got exactly what I wanted at a rate that was better than I imagined. It was worth it. Definitely recommend working with the team here in Akron...
Elijah was great very helpful answered all questions and great to work with. Has a great personality and relates to his customers very wellElder was great with the finance part and very knowledgeable
Matt and Bill were amazing! Thank you for everything! I’m so excited to drive my new whip! Thanks again…I highly recommend you guys!!!
Knobi was amazing! Patient, kind, knowledgeable. My car buying experience was a smooth transition. I’m referring many to her.
Great customer service today from Knobi and the rest of the staff at NCAM of Akron. The test drive went well, and financing negotiations were easy. They replaced a cracked part of the bumper/body housing around a front foglight that I noticed was damaged, so they get kudos for taking care of that damage. Overall: Thanks for setting me up in my new ride!Update: Before my initial trip from the dealer was over, the check engine light came on. I was bummed, but I was able to diagnose it as bad downstream oxygen sensors.I replaced the two downstream O2 sensors (Bosch parts, $42/each + $100 labor) and the check engine light has yet to return.In hindsight, Im fairly certain the check engine light was reset by the dealer without replacing the two O2 sensors, and I was left to discover the issue on my initial trip home. Thankfully the issue was reasonably inexpensive to repair/fix, but I felt this should have been diagnosed and resolved by the dealer prior to my purchase.Also worth noting: I attempted to trade-in my old SUV, valued at @ 26k (I later sold for that exact amount). They said a spark plug misfire showed up, and that the engine was about to fail, essentially negating most of the value of the vehicle.I mentioned that the misfire happened when replacing the old spark plugs (one of the new plugs was bad and had to be replaced again), and that otherwise the SUV ran great. I ended up driving my new purchase home that night and picked up my old SUV the following day, later selling on my own.In this instance I felt like they were trying to make me a super low offer on my trade-in.Almost forgot: The advertised mileage was 3,000 miles less than what the car had on it when I went to see it...clearly misrepresenting the mileage and impacting the deal rating on CarGurus. I only proceeded with the purchase because even with the additional 3,000 miles, the car was still rated as a good/great purchase according to CarGurus.Best advice when buying a used car: Take a small ODBC scanner to see if there are any issues/codes and negotiate to have any issues fixed. Also do a close visual of the car, inside and out, and check that things work...lights, power seats, heated seats, AC and heat controls, etc.Overall I am still happy with the SUV, but noticed some questionable business practices along the way.
It was a great first time financing a vehicle Ive always paid cash Elijah Anderson and Knobi Ysumde made the experience smooth and Alecia Benninger came through in the clutch..big time thanks
Toriano has done an amazing job getting us the right vehicle I would definitely recommend going to him he will make sure you are very satisfied and will do his best to get you what you are looking for
Matt helped us get a beautiful Camaro. Smooth professional dealings. Highly recommend him for all your car needs. Thanx again buddy!
My Salesperson was GREAT! Definitely made sure I found the exact vehicle I wanted and made the time it took fly by quickly! Thanks Bianca Nelson!!!
Big thanks to Knobi was a great sales rep. Even though she had her hands fulll she made sure I was well taken care of. I would 100% refer a friend or family member to her.
Jon fry was a absolute blessing, he helped me out immensely to get out of my trade in and into a great car with low mileage. I would strongly recommend to go to North Coast Auto Mall because they’ll HELP YOU.
I walked to the dealership from my house and Knobi got me driving off the lot in my new Buick, she even helped me get insurance and get all my papers together. Excellent customer service and I would definitely recommend NCAM to everyone I know. Go see Knobi today!!!!
Har a wonderful experience buying a SUV here. Our sales lady Knobi was so pleasant and helpful. It was a pleasure doing business with them.
John Fry helped us get the car we wanted! Service was great. Always made sure we were comfortable and well taken care of. Service was excellent.
If you are looking for a vehicle definitely go to North Coast Auto Mall in Akron, OH. They have all types of cars/ SUVs etc.. and definitely can work with you and make sure you’re satisfied before you leave there. Go check with Knobi she’s awesome, and will definitely get you together.!!!
Nader , Travis and mark were exceptional with helping me get into a car I’m so thankful! After going to a few other dealerships they made sure I didn’t leave here without a car !! Thank you guys ever so much
Jonathan Fry was our salesman for our 2014 GMC 2500HD 4x4 with the 6.0 gas engine, regular cab 8bed. It went smooth, no pressure at all.
The reason why I gave the business 1 star is because the car salesman was very racist and very rude her name is EMILY . Now I willl give 20 stars to the sales lady her name is Knobi She was very WONDERFUL AND A BEAUTIFUL ATTITUDE 💕 THE LADY EMILY IS CERY RUDE AND UNPROFESSIONAL SHE DONT NEED TO BE WORKING FOR THE BUSINESS AT ALLLLLLLLLL. I’m glade my husband didn’t write the check for the car. So like EMILY SAID I WILL TAKE MY BUSINESS ELSEWHERE 🤪
Had to work with Knobi, she was an amazing salesperson. Helped us find a better vehicle than what we were originally looking for an amazing price!
Jazz johnson and john got me my dream car!! I was a bit shaky at first but they got me through it i’m definitely satisfied and don’t regret anything
Me and my wife came In to trade in our vehicle we purchased for a slightly bigger one. We were assisted by Mr. Jacob Wise and he made every effort to find us exactly what we were looking for and a bit more. Overall he was patient and knowledgeable of the inventory and questions we had. Will definitely be referring others for the same experience.
Vehicles were filthy. I refuse to pay $25k for a jeep that is filthy and has big dings that are about to rust on the driver side door. Horrible customer service, terrible presentation of the vehicles and poor customer satisfaction. 0/10 stars
Needless to say this is one of the best spots to grab a car, quick fast and easy everyone was nice and friendly made me feel at home nd I live 4hrs away, definitely recommend checking this dealership out really was a great highlight of my day. Have nice nd clean cars loved everything about it have a variety selection to choose from.
Torino Watkins is a very good sales man we came in an he welcome us with open arm an was straight forward about the car he had the car fax ready an made things simple me an my wife appreciate the service
If you are looking for a new car ask for Trey, he was very funny and helped me with anything I needed. I found a car I love and will definitely be going back in the future for other vehicles.
Great service from Knobi Ysumde will return again got me in the car of my dreamsElder Williams was easy to work with on financing and explained everything so that i could understand great experience today at North Coast Auto Mall
Helped us get that car when no one else would. Nice clean and just happy with the whole place. Thanks knobi for all your help and everyone there at north coast. You rock 🪨
Jake, Travis, Justin did a great job on getting me into a car the same day they worked with me and made sure I was good very outgoing and friendly staff!
Jazzel Johnson was beyond helpful super nice easy to get along with. I am soooo happy and satisfied with the service and vehicle.
Matt helped us out with purchasing our new vehicle. He went above and beyond to get us in our new vehicle. Really appreciate it. Thanks Matt!
Knobi was so nice and helpful, she did everything she could possibly do to help us get a carJazz was also extremely helpful when knobi was busy. The whole crew here is solid
Mathew Stovarsky is such Great help! Gets you in and out, and is super nice and helpful!! Super respectful! I suggest you stop by and get a car by him!!
This man Jacob Wise was very helpful with finding a vehicle for my family and I. Very respectful and very hospitable. I would recommend NCAM to friends and family.
Thank you NCAM! I’m loving my new car, Alex was my salesman and he was excellent! Very helpful with great suggestions!
I was very Satisfied with my experience today with my sales person Knobi! I appreciated her help and getting me into a newer vehicle !
Anthony was great. Super friendly and helpful, as well as the whole staff. Would absolutely recommend coming here for you next car.
John is an awesome salesman. He worked wonders for me. Come on in and see him if you need a good car.
Jonathon Fry Is a great salesman, definitely masters his work. He will get you in and out the door with a new car.
Elijah Anderson sales Consultant at north coast auto mall is very professional and helpful told me if I took the 30 minute drive he wouldn’t disappointElijah is a man of his wordThanks
Toriano has given the best customer service i have ever had at a dealership, the process step by step and respect is beyond amazing. Couldn’t ever ask for better service!
Matt set me up with not one but two cars. Got me in and out the door without and hassles. Highly recommend!
Elijah Anderson was my sale person. He was very helpful and went out of his way to get me into the vehicle that I wanted. It was a little long, but I got what I wanted.
I’m very pleased with the experience I had here at north coast with getting my new car Jonathan fry helped me very much and made the process very easy!
Never knew Northcoast auto mall in akron took in formula 1 cars on trade until I pulled up to their lot! They gave me the perfect amount for it and got me in a nice luxury Audi A5! Couldn’t be happier with the service I received. Big thanks to Jon fry as a sales rep for me taking his time to show me all the cool features on my sweet new ride
My experience with Toriano was great, he was very helpful and generous, thanks North Coast Auto Mall; Akron!
I had really great service they found the car that is for me and never gave up on me I would recommend people to go to north coast auto mall
Matt helped get my new baby my 2018 Ford Escape. Im totally in love with it❤️❤️❤️❤️❤️!!!!
Jonathan was very helpful. Making sure we were good every step of the way and was very patient with all questions.
Anthony Randall went above and beyond to help us get into a car! Will be coming back for more business. Thanks!
Matt was great! He help me get into a New Van! I’m so happy with Matt. Thank you so much!!👍🏿👍🏿
Bianca was amazing!! she was a lot of help and she got me exactly what I wanted. 10 stars 🌟
Nader Solomon was very awesome and did everything he can to get me into An car. I recommend anybody to come here and ask for him.
Roman did a great job as our salesman. He greeted us at the door and worked with us to find a couple cars to test drive. He had our trade in evaluated while we were on the test drive to make the process as smooth as possible. Roman went above and beyond to make sure all of our questions were answered and were comfortable with our purchase. I would not hesitate to return to this dealership in the future.
So happy that I actually was able to get a car with low credit thank you Anthony! I highly recommend coming here!
Anthony Randall and the rest of the staff made sure our car buying experience was smooth and pleasant. They kept us informed the whole way and made sure we left with the vehicle we were looking for. THANK YOU FOR SUCH A GREAT CAR BUYING EXPERIENCE. WE WILL DEFINITELY BE BACK AGAIN.
In 2017 I bought a car from Stephanie that worked there. The car was great, no issues. Well 2 years ago I decided that I wanted another car. I went in and was introduced to Christine the sales person. She was so pushy and used high pressure sales tactics to try and talk me into financing any car that was at least 15 grand or better. She wouldnt listen to me at all about what I wanted. So I did not buy a car because of her extremely poor customer service skills. Today I inquired about a car that they just got on the lot. Somehow I managed to get hooked up withthis lady AGAIN. I know it was her because she acted the same exact way and refused to listen to what I wanted. You get more sales by actually listening to your customers. I understand car sales are commissions based, but I would think that some money is better than no money. Im so disappointed to be treated this way and basically be refused to buy a car.
Nick Potter was awesome and Emily was awesome. They made sure I drove off the lot with the car that I wanted. I am a repeat customer and I would recommend this business to anyone. Thank you for going over and beyond to make me happy.
Nader Soliman ,Travis and Dave . Awesome service! Very friendly and super fast! Literally took 3 total hours to test drive, trade my old car in and sign papers. Piece of cake! Good price too! I will be back for sure! Kudos to North Coast.
I have never had such terrible luck with a vehicle in my life. Poor customer service. Sold me a vehicle with a battery on the verge of dying (the vehicle doesn’t even have 34,000 miles on it yet) and when my car died and had to be towed to the dealership, it took the service dept 4 days to call and inform me that I now owe THEM $250 for changing the battery. If it was not covered with my “warranty”, I should have been informed before any work was done. So now, lucky me, has just made my first car payment for a car that is STILL at the dealership. Also, I was told I would get a free tank of gas with purchase, which apparently was another lie. SHOP SOMEWHERE ELSE! While buying my car, the salesman opened my google review and requested I leave a good review for the dealership… I should have known at that point how shady this place is. Incredibly dissatisfied and disappointed!
Jakob and big marty and willy we’re excellent and very very helpful with giving away free car and puppy.
Ive had an awesome experience dealing with North Coast. Gavin Buckley you are the best!! The Fianance Dept Ms. Alicia was the truth. They made me comfortable, put me in a beautiful car taking care of any question or need. Thank you so much!!
Total reviews rating 4.6
199 Reviews for North Coast Auto Mall of Akron 2023:
Review №1
2021-11-27Matt was extremely helpful for my first time purchasing a vehicle on my own!!!!! We went through 3 vehicles and eventually agreed to this beautiful Ford Escape! He literally stayed and work with me from 10:30am to 6pm! So attentive and honestly super amazing. I couldn’t have had a better experience!!! And I love love love the car! The beautiful general sales manager picked the car for me FRESH out of inventory AND met my needs of the monthly car payment with the addition of overall features I wanted for my future car!! I 100% would recommend this place! They truly work their hardest to have you leave with something!! Within your budget 🥰🥰🥰
Review №2
2022-02-23Just got a 2020 Kia Sorento and Im so excited they worked hard to get us in something bigger for our family and worked with us on our trade in. Matthew stovarksky was a great sales consultant would definitely recommend him! Very patient understanding and pays attention to not only what you want but what you can afford! Thank you!
Review №3
2022-07-03I had an amazing car buying experience today with Johnathon and trainee Tyler. They were patient and supported me through my entire purchasing decision. They went on 4 test drives with me and helped guide me to finding the perfect fit. The ease and friendliness of the dealership were also refreshing. There were refreshments and even snacks while you waited and Alicia from finance was extremely friendly and direct with real advice and feedback that suited our needs. I am now in my perfect vehicle! Thank you Johnathon, Tyler and Alicia!!
Review №4
2022-06-05Bianca was a great and friendly sales rep. She helped get me into a vehicle that I’m loving so far. 4 stars only because of the length of time the visit took, which was about 8 hours. Otherwise, friendly and helpful staff!
Review №5
2022-02-12Went looking for a new car, first time and Anthony was great. Explained everything easily and made sure we were comfortable. He’s also very entertaining lol.10/10 would recommend.
Review №6
2022-04-18I got to work with Knobi, who was AMAZING! She was friendly, eager to help with ALL of my questions, very quick replies to my thousands of texts. She never made me feel like I was asking too many question or that my questions were dumb. She kept me in the loop every step of the way.She found me everything I was looking for. Which was an upgraded version of the Jeep renegade I already had. I love my new renegade even more than the last one. If you are in the market for a new car, ask for Knobi! She will get it done!!!
Review №7
2022-02-24I had a FANTASTIC experience buying my car from North Coast. Logan, my salesperson, was knowledgeable, friendly, helpful, always accessible for questions, and got me the answers I needed. Bill, the sales manager, personally made sure everything went well from the minute I stepped on the lot. Alecia handled all financial matters swiftly, professionally, thoughtfully, and with attention to detail. I tend to be a very critical thinker about major purchases, so I looked extensively for the best deal and drove 2 hours up from Columbus - am I glad I did! Extremely happy to deal with such a fair, honest, professional team. Thanks for everything!
Review №8
2022-01-10Found the car I wanted, after a nationwide search, at North Coast Auto Mall. I hale from Denver, so I have no local connection. I did some basic negotiations on the phone (easy!) and arranged for an appointment to go look at, and ultimately but the car (a 2018 Tesla S with low miles at a very fair price). Had a fine experience at the dealership itself. Conditions were somewhat spartan at the dealership, but overall a very positive experience. Delivery was smooth and the folks at the dealership were professional and helpful, and most importantly, quick. Ill sacrifice luxury for speed and no drama anyday! I would go back, and entirely recommend North Coast Auto Mall to anyone!
Review №9
2022-03-19Nader and Aleena are such cordial people and walked me through the process from start to finish. This is my first time purchasing a vehicle and honestly I dont think anyone else could make me feel as confident in my purchase as these two wonderful people. 10/10
Review №10
2022-01-27Jacob, Justin, and Bill were absolutely wonderful in getting us into our new vehicle! From the moment we walked in the door, when we were greeted with smiles and a warm cup of coffee, we knew wed come to the right place! Every step of the process was hassle free. We, like many others through these tough times, have struggled financially. We were falling a little short on a down payment. Out of the kindness of their hearts, they raised our trade in value to premium, which is the only reason we were able to get approved. We can not thank them and show our appreciation enough. This experience has been refreshing and I recommend, if youre in the market for a new car, to head in and see Jacob! I know Ill be back!