Phone: +1 614-882-9922
Opening hours
  • Monday:10AM–5:30PM
  • Tuesday:10AM–5:30PM
  • Wednesday:10AM–5:30PM
  • Thursday:10AM–5:30PM
  • Friday:10AM–5:30PM
  • Saturday:10AM–4PM
  • Sunday:Closed
Edit info

3.2 (46 comments)

Review №1


I have been trying to get in contact with this company online to schedule a chimney cleaning and inspection since January and no response. My in-laws have used New Buck in the past and gave raving reviews so we were so looking forward to using New Buck. Not sure why I can’t even get a response after I have submitted two requests online. Such a shame!

Review №2


(Update #2) Response to owner - I was never contacted by anyone from New Buck, so I am confused to how I refused the use of a lift when that was never offered to me as an option? I was very accommodating with trying to give your company multiple chances with no reciprocation back from your end! (Update 1) to review! Ed one of the owners personally came out to look at my fireplace chase cover and said wow that thing is up there. He also commented that one of the other owners saw my review and said he needs to take that thing down! Ed assured me he would follow up. Two weeks later no response even after leaving him a voicemail asking status! My original review that follows has been completely confirmed! DO NOT USE NEWBUCK! (Original Posting) I think this has to be one of the most dysfunctional companies that I have ever dealt with in my life! I had them scheduled to repair my chase cover that they originally installed. I was supposed to get a call before the tech was to arrive, but instead I received form them saying he did not have a ladder tall enough to reach the chase cover. Day 1 of wasting MY time! I never received a follow up call to reschedule. I figured I would give them a second chance so I called to reschedule. There was some weather in the area on the day of my appointment. I never received a call indicating no one was going to show up. Day 2 of wasting MY time! 2 business days later still no call! After talking with others who have used them in the past I found they seem to be having the same issue with this company after they were bought out a couple of years ago. They along with myself are moving on from this company that DOES NOT CARE about there customers!

Review №3


If I could give zero stars I definitely would!! We scheduled a chimney cleaning and inspection for November 24th 2021. I took the day off of work to be home for the appointment which was between 9 and noon. At one oclock we had yet to see or hear from Newbuck chimney. We called them and left numerous messages and never heard back from them at all!!!!! terrible customer service.

Review №4


My family has used New Buck several times in the past and always recieved impeccable service. We did not know it was under new ownership and that explains a lot. We scheduled on line, a month in advance and never recieved a confirmation. I called to verify our date and time was recieved and was told that it was and given a 4 hour window. Like so many others here, our time came and went and I never recieved a return call from the company on our date of service. Like so many others here, I had to take time off work for this appointment as I am a classroom facilitator. If the business is having staffing/COVID issues would have been so hard to call in advance and advise loyal customers, or ANY customer for that matter in advance? We will take our business else where.

Review №5


I was given an estimate from New Buck. The employee showed up 2.5 weeks later. He said he needed to go get masonry dye. He left & I havent heard from them since. I left multiple messages. No return phone calls or text. Very bad business!!!

Review №6


This is inaccurate because it would not allow NO STARS!!! I do not like it when I am given a 3 hour window and no one shows up. My time is valuable. I do not like it when a company buys out the previous owner and blames them (and Spectrum) for their own poor business practices. The original owners were reliable, reasonable and right on time! The new owners dont seem to exist because they didnt show up, they didnt call, and they made no effort to make amends for their no show. So sad because New Buck used to be awesome. I had heard the new ownership was bad but I like to find out for myself and now I know. I am moving on to a new chimney sweep because the new ownership of New Buck Chimney doesnt have it together at all and thats on them.

Review №7


Horrible. We got a check from closing on a house for some chimney repairs and put them on the check. It’s now been three months and no work has yet been done. I called off work twice for an appointment with them and no one showed. I’ve called easily over a hundred times with no answer and no returned calls. I made it a point to try and call everyday for the last couple months. Only answered three times with them saying they need to look at their schedule and call me back, never to call back. The only reason I stayed with them is because I had a check with their name on it. Which really drove me to see how unprofessional and unorganized they are. Luckily, the title company I went with is willing to write a new check with someone else. Horrible horrible service.

Review №8


I made phone call after phone call, 12 total to get someone to even come look at the fireplace, one appointment after another was cancelled. When someone finally did show up they said they would be back to repair the fireplace the following week. I called them the following Thursday, said they be here Friday night or Saturday morning. No one showed. I texted and they said they would the repairs would be done Tuesday. No one showed up. Since then they do not return calls

Review №9


We initially had New Buck Chimney Sweep come out for an estimate several years ago. We got busy and never got around to scheduling. We decided to bite the bullet and have the work preformed. I contacted another company to come out as a comparison and they were significantly higher than New Buck. I contacted New Buck to have them give us an updated quote since a significant amount of time had passed. They asked if we still had the initial quote and intended to honor the initial number. I indicated that I believed there was additional work that needed to be done. They reviewed the pictures taken by the other company and gave me an updated price within hours. New Buck performed the work several days later. Everyone was really personable and easy to deal with. In the event we need future service, New Buck will be who we contact.

Review №10


Keith came today to clean our chimney. Great fellow and very conscientious. Did a great job, took his time, and gave me his personal card. This is the 2nd time Keith has been here. I hope to have him back this coming spring. Give this guy a raise! My only reason for NOT giving New Buck a 5 star rating is not being able to reach them by phone. I called 4 times this morning at 8am, 9am, 10am, and 11am to confirm I was on the schedule. Keith called about 11:30am, but that was his good follow-up to let me know he was on the way. He is a very good representative for New Buck!

Other Chimney services Nearby:
  • 4.7 ·(16)

    Pro Sweep Chimney Service

    from this place 12 mi

    Dennis at Pro Sweep Chimney Service was amazing. We just bought a house with a gas fireplace and ...

  • 4.6 ·(9)

    Classic Chimney Care

    from this place 15 mi

    Definitely would not recommend this shady business man, he came over cleaned and inspected whole ...

  • 5 ·(47)

    Nickells Construction LLC.

    from this place 17 mi

    My experience with Nickell Construction was very pleasant. They’re amazing people, very professio...