Phone: +1 844-806-3354
Opening hours
  • Monday:7AM–12AM
  • Tuesday:7AM–12AM
  • Wednesday:7AM–12AM
  • Thursday:7AM–12AM
  • Friday:7AM–12AM
  • Saturday:7AM–12AM
  • Sunday:7AM–12AM
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4.4 (199 comments)

Review №1


I crashed my company car (a Honda) in December, requiring a rental car.National-Cleveland was recommended and I am glad they were.I wanted to rent a Honda for system familiatity and got an Accord and had it for a month. Great car.I returned it and needed a 4x4 as my business travel required something safely able to travel in the snow.I rented a Toyota Tacoma 4x4 and it was great! I had to keep it for 6 weeks until my car was repaired and from the counter to the return the National-Cleveland folks were helpful, courteous and a great help getting specifically what I needed.Highly recommended as i will certainly return!

Review №2


Everything was good. Nice lady at the car return check in took extra step to credit my charges for full tank that was prepaid. She could have ignored it, but she took the action. Im very appreciative for her actions and hope National will also take note of her exceptional service.

Review №3


Everytime I go online to my account and secure a vehicle its always a great experience. The vehicles are always clean inside and out. They even smell fresh and clean. The team of employees are always polite, friendly, courteous and very helpful. Upon arrival to the vehicle lot, it takes merely minutes to select a vehicle, get inside and drive to the gate. The attendant checks my I.D. and the vehicle I.D. and tells me Im all set and have a great day. Its literally that simple. If I had to muster one complaint, it would be, I wish National Car Rental location wasnt so far from my home.

Review №4


I really enjoy how National Car Rental handles their rental experience. It is so easy to by-pass a desk, pick out my own car and then have a friendly attendant check me out once at the exit. Perfect. With other companies it seems you go through the same process three times. Thank you for eliminating the craziness and redundancy!

Review №5


Our original business reservation was with Avis. After 30 min wait in line to confirm reservation, we were told to wait outside and our vehicle would be brought to us. After 10 more minutes of waiting and hearing from customer ahead in line receive damaged cars and/or cars with only 3/4 full tank, we decided to cancel our Avis reservation and visit NationalWithin 5 minutes from stepping up to the counter, we were outside picking our own rental car with gentle guidance from Mary Ann on which vehicle had the lowest mileage or was even electric

Review №6


First time renting a car. Not only was it an amazingly smooth process, it was fast and easy. I had no waiting, and even though I had no idea where to head once inside the CLE airport car rental building, an agent came out from behind the desk to come to me (I was standing there likely looking bewildered), and ask if I needed help. From there, it was a short walk out to the car area, and I was able to choose one in my class and head right out. The car ended up being brand spanking new, with 1 mile on the odometer, so it was clean and blemish free. For the drop off, at 4am, it was quick and painless. Pulled up in the queue, got my stuff out, let him check it over for all of maybe 60 seconds max, got my receipt and was back on my way! I appreciate the simplicity and efficiency of their system, and the consideration of their agents is stellar! I do have a suggestion though- when someone books, perhaps send some information about the pickup area. Where it is, where to go, what to do, etc. The reason is that I have quickly learned that all airports are different, and finding the shuttle when you land can be difficult and daunting. I’m sure I will be researching that information beforehand, now that I know I need to; but for people who have never rented a car- you don’t know what you don’t know. Anyway, back to the experience: it was perfect. Easy pray lemon squeeze-y ! Keep it up y’all… and give them a raise! 😉

Review №7


What an amazing experience Ive had the past three weeks in and out of Cleveland Hopkins Airport. I had the pleasure of meeting Ralph over at National Car Rental who was so very helpful! My last day there I decided to switch out rental cars and I upgraded to a Alfa Romeo Stelvio in which Ralph recommended and I loved the SUV so much that its definitely on top of my list for a vehicle I would consider purchasing next. Hats off to Ralph and his pure hearted kindness! He was quick to assist my girlfriend and put her luggage into our rental. I cant thank you enough! Take care and keep delivering the amazing customer experience.- Chris

Review №8


I love the Emerald Aisle concept and execution. I pay a flat rate, pick out a vehicle when I get there (selection is always nicely varied and Ive used the service in multiple States and cities) and off I go. Drop off has always been a breeze as well. Highly recommended.

Review №9


I always use national car rental. This time the car ran a little off. I had to stay away from freeways and was charged an extra day because it was late during a snow storm and only was able to take the long way there. Hope they had it serviced

Review №10


No issues with the Cleveland crew. Although there was snow twice and no brush in the car. Two items I wish National would work on: Windshields being clean and why are there no upgrade opportunities randomly instead just free days for rentals which I almost never use.

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