Identifies as women-owned
Yes
Reinforced security
We got you covered
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Enhanced cleaning
Daily cleaning
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Conciergerie
We take care of you
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Comments (199)
Always a quick and easy pickup and checkout. The staff is the friendliest I have encountered. Bill was especially courteous and helpful at drop off.They make a hectic travel day a pleasure!
The Toyota Highlander was so comfortable I canceled my flight back home and drove the 7 hour trip instead. I returned the car to Newark Airport and the exceptionally nice representative - Inisa - helped me out and really topped off the trip nicely. With people like Inisa on your staff, I will definitely rent again from National.
Good selection of cars in the Emerald Isle. Friendly and helpful staff at CLE. Airport shuttle runs regularly and takes 10 minutes to get from the rental car center to the main terminal
I should’ve did my researched before renting from them. For $600, I could’ve rent a car from anywhere else for more than a week. I’m disappointed in myself. 600 dollars for one week. Also, I didn’t even ask to be in the emerald club. Does that make it more expensive?
Always quick and easy. Good selection of cars. People are very nice as well, no matter where I travel.
They can get you rolling quick. Very helpful staff in Cleveland. The girl at the gate and Bo helped me get through a situation fast.
Helpful staff, clean vehicles. Simple process to get you off the lot and on your way quickly, especially for Emerald members.When we arrived it was after 10 PM we were greeted by several staff members and they had several options warmed up and ready to go. This was a huge help in the icy 26 degree weather.
From a month(May/Jun/2020) to this date, National at Cleveland International, has dropped my expectations!They never have cars on the Executive/Emerald lot, and if they have they are all worn, with a lot of miles, and filthy inside and outside. Where is is your commitment of cleanliness?
Pick up was fast and efficient. The car was clean and just what was promised. The woman on exiting was friendly and super helpful with directions, getting me on my way and to my destination. Returning the car was much the same experience. Easy and fast. The shuttle driver was friendly and helpful, keeping us informed on estimated time to the airport. Couldn’t ask for better experience.
Disappointing car selection (specifically for Executive level) and the exit process took much longer than it should have due to having only one lane open. Not a good experience, unfortunately.
Overall good customer service experience. Car was not clean though (bug splats on front of car & a few on windshield..and mud splats along sides of car). Bird poo too.Milk stains from baby seat in back seat (I know what this looks like cause I have two toddlers). Car smelled normal. Seats were clean besides back seat. Car runs and drives good. Other than the few small things Ill give it 4 stars.
My travel agent booked my car rental with National, and when I went to pick it up, the process was quick and seemless. I had the choice of 5 cars, so I picked a royal blue Jeep! It was in perfect condition, good gas mileage, and easy to drive. The return process was just as great, and the employee was friendly and thoughtful. Ill be sure to rent all my cars from National in the future. Thanks for your great service.
National always does it well. Fast easy access and quick checkout. Not much more to say than consistently doing it well
Normally I have positive rental experiences with National. When I picked up the car it was dusk. I walked around and noticed nothing damaged. I drove the vehicle for two days and hit nothing. When I returned the car (during the day, bright sun) the lot attendant meticulously inspected the vehicle and magically found that there was a piece of plastic pushed in at the bottom of the front bumper. I will be irritated if I have to pay for the repairs to something that I know I did not cause. Make sure you inspect your vehicle closely before taking it.
Emerald Isle provides you with a seamless pickup and drop-off of your car. Currently, my one concern with the experience was a noise that sounded like a power steering issue when the car was backed up.Otherwise, everything worked great
Fantastic service! It was cold and snowy and the manager made sure that the car had a snow brush in it and knocked most of the snow clumps off the car before we even got it loaded!
I returned the car to the drop-off at Cleveland-Hopkins. Upon heading to the shuttle for terminal, I realized that I had forgotten my phone in car. The staff hustled to retrieve my phone, much to my relief.Thanks
Good as always and would have been 5 stars if the vehicle selection were better
Excellent customer service, each time I rent a vehicle from them! These guys take the cake for being one of the top rental car companies! Keep up the Great work guys, You guys Rock in the City that Rocks!!!!
I love renting my vehicle from National. They are an experienced company who always place the customer first. Reservations, pick ups and returns couldn’t be easier and they have a great frequent rental program. I travel frequently for business and pleasure and my loyalty is with National.
Renting from Nationals emerald aisle was quick and painless. I went to the counter and they said that I was in the Emerald Club. They told me to go pick a car under the emerald club signs. I did and I was off on my trip. When I returned, I pulled in and the attendant gave me a receipt and also e-mailed a copy to me for my records.I couldnt ask for anything better! I will be using National again.
I have a great customer experience with National Car Rental each time I use them. I rented two cars for my family trip to Cleveland and it was smooth as could be from start to finish. They have great pricing, great vehicles, and great service.
Great palce, amazing customer service, super smooth process, my go to place to rent a car
Very simple and fast process in the Emerald club to get your car. Probably the best rental experience ever. And I appreciate that they allow spouses to be additional drivers without paying any rip off fee. They have gained me as a long term customer.
Very quick and enjoyed the vehicle. Staff was excellent
Everything was so smooth! I arrived, chose my car, and got in. There was a good selection to choose from. The keys were in it and I drove it to the booth, and handed my drivers license to the gentleman. After a couple of questions I was on my way. From start to finish, less than 10 minutes total! Couldnt have gone smoother!
I work for enterprise myself in Atlanta and I love to recognize excellent customer service when I see it. Mary Anne was so informative and nice at the Cleveland airport during our rental pickup for a wedding. She explained emerald club, showed us the layout of the lot, and even offered a free upgrade. Brian handled our return and was so awesome! Our flight had been delayed 4 hours due to tornados and he helped us find a solution with no hesitation! John drive our rental shuttle and delivered us safely to our destination! Great staff, great service! 5/5 ALL DAY LONG!!!
On 5/9/2021, I entered the Executive area of the National lot at Cleveland Airport. I was looking for a comfortable SUV as I was about to drive over 1000 miles in 3 days. It was pouring rain and 36 degrees and I was wet and cold. The first SUV I chose had too many miles. The second car did not work with Apple Play. I was getting frustrated besides being wet and cold. At this point, the outside manager, Ralph, saw me and asked if he could help. Ralph saw my Emerald card and noticed that I have been a loyal National customer since the early 90s. He pointed out a car that fit all of my needs and I drove it off the lot.Thank you Ralph! You made what was becoming a negative visit to the National lot in Cleveland, OH and turned it into a great experience because of your great customer care, service and smile!!
The Emerald Aisle Perks are glorious. I purchased a Midsize rental and got a very nice upgrade to a Voyager. I was very satisfied with the service. It was as easy as picking out the car under your club rating and driving off. I was able to get the rental in under 10 minutes!Returning the car is easy too. Just drive it slowly past the antitheft road spike blockade and go to the parking line they flag you to. From there grab your luggage and hand them your keys and your done. They even printed a receipt on the spot so I could get reimbursed right away.Beautiful new and clean cars. Rapid access. Great Service, what more could you ask for?
CLE National crew is the best, ATL is a close second. Great job National team CLE.
My car was very clean and ran great. National is a great company since they make it very easy to travel (bypass the counter directly to the lot and then chose from a variety of available cars versus one specific style). Great operation. They also make it simple to leave the lot with just showing your drivers license and done!
Avoid at all costs. I came to the airport to meet my sister there and drive her rental car (through National) back to my house since she doesnt like to drive at night, her flight came in at 10:40ish PM. My sister had her rental car paid for prior to picking it up. We get to the rental area so around 11:10ish and the desk guy wouldnt let her take the rental because she didnt have an Ohio license... The worker was exceptionally rude to use and the same thing happened to the guy in front of us and he was very rude and not helpful or apologitic, he didnt even try to explain the policy to either of us. We ended up getting a $130 Uber back to my house and didnt get home until 1AM when we shouldve been home by midnight... Do not use National Car Rental.
I have used the Emerald Isle with National for many years and have always had a great experience. This time I was disappointed that the car, which was the only one left in the Aisle at CLE airport at 11:30pm, smelled of cigarette smoke very badly; every time I got in the car it hit me. It also had a cigarette burn in the front passenger seat. I dealt with it as I only needed the car for a few days.
1st car I tried the AC was not working, other than that my experiance was excellent.
Easy pickup and drop off. Always a good rental experience at the CLE location.
My experience with National Car Rental was fantastic. The whole overall experience was so simple and fast. The staff at the airport was very nice and accommodating. I will recommend National to all of my friends.
4.4 (199 comments)
Review №1
2022-02-28I crashed my company car (a Honda) in December, requiring a rental car.National-Cleveland was recommended and I am glad they were.I wanted to rent a Honda for system familiatity and got an Accord and had it for a month. Great car.I returned it and needed a 4x4 as my business travel required something safely able to travel in the snow.I rented a Toyota Tacoma 4x4 and it was great! I had to keep it for 6 weeks until my car was repaired and from the counter to the return the National-Cleveland folks were helpful, courteous and a great help getting specifically what I needed.Highly recommended as i will certainly return!
Review №2
2022-04-11Everything was good. Nice lady at the car return check in took extra step to credit my charges for full tank that was prepaid. She could have ignored it, but she took the action. Im very appreciative for her actions and hope National will also take note of her exceptional service.
Review №3
2022-04-18Everytime I go online to my account and secure a vehicle its always a great experience. The vehicles are always clean inside and out. They even smell fresh and clean. The team of employees are always polite, friendly, courteous and very helpful. Upon arrival to the vehicle lot, it takes merely minutes to select a vehicle, get inside and drive to the gate. The attendant checks my I.D. and the vehicle I.D. and tells me Im all set and have a great day. Its literally that simple. If I had to muster one complaint, it would be, I wish National Car Rental location wasnt so far from my home.
Review №4
2022-01-17I really enjoy how National Car Rental handles their rental experience. It is so easy to by-pass a desk, pick out my own car and then have a friendly attendant check me out once at the exit. Perfect. With other companies it seems you go through the same process three times. Thank you for eliminating the craziness and redundancy!
Review №5
2022-06-27Our original business reservation was with Avis. After 30 min wait in line to confirm reservation, we were told to wait outside and our vehicle would be brought to us. After 10 more minutes of waiting and hearing from customer ahead in line receive damaged cars and/or cars with only 3/4 full tank, we decided to cancel our Avis reservation and visit NationalWithin 5 minutes from stepping up to the counter, we were outside picking our own rental car with gentle guidance from Mary Ann on which vehicle had the lowest mileage or was even electric
Review №6
2022-06-27First time renting a car. Not only was it an amazingly smooth process, it was fast and easy. I had no waiting, and even though I had no idea where to head once inside the CLE airport car rental building, an agent came out from behind the desk to come to me (I was standing there likely looking bewildered), and ask if I needed help. From there, it was a short walk out to the car area, and I was able to choose one in my class and head right out. The car ended up being brand spanking new, with 1 mile on the odometer, so it was clean and blemish free. For the drop off, at 4am, it was quick and painless. Pulled up in the queue, got my stuff out, let him check it over for all of maybe 60 seconds max, got my receipt and was back on my way! I appreciate the simplicity and efficiency of their system, and the consideration of their agents is stellar! I do have a suggestion though- when someone books, perhaps send some information about the pickup area. Where it is, where to go, what to do, etc. The reason is that I have quickly learned that all airports are different, and finding the shuttle when you land can be difficult and daunting. I’m sure I will be researching that information beforehand, now that I know I need to; but for people who have never rented a car- you don’t know what you don’t know. Anyway, back to the experience: it was perfect. Easy pray lemon squeeze-y ! Keep it up y’all… and give them a raise! 😉
Review №7
2022-07-16What an amazing experience Ive had the past three weeks in and out of Cleveland Hopkins Airport. I had the pleasure of meeting Ralph over at National Car Rental who was so very helpful! My last day there I decided to switch out rental cars and I upgraded to a Alfa Romeo Stelvio in which Ralph recommended and I loved the SUV so much that its definitely on top of my list for a vehicle I would consider purchasing next. Hats off to Ralph and his pure hearted kindness! He was quick to assist my girlfriend and put her luggage into our rental. I cant thank you enough! Take care and keep delivering the amazing customer experience.- Chris
Review №8
2022-06-29I love the Emerald Aisle concept and execution. I pay a flat rate, pick out a vehicle when I get there (selection is always nicely varied and Ive used the service in multiple States and cities) and off I go. Drop off has always been a breeze as well. Highly recommended.
Review №9
2022-02-04I always use national car rental. This time the car ran a little off. I had to stay away from freeways and was charged an extra day because it was late during a snow storm and only was able to take the long way there. Hope they had it serviced
Review №10
2022-04-25No issues with the Cleveland crew. Although there was snow twice and no brush in the car. Two items I wish National would work on: Windshields being clean and why are there no upgrade opportunities randomly instead just free days for rentals which I almost never use.