In-store shopping
Yes
National Car Mart III, Inc. in Cleveland
Categories
Location on the map
Cleveland, Cuyahoga County, Ohio, US
Service options
Accessibility
Wheelchair-accessible entrance
Yes
Offerings
Buys used goods
Yes
Oil change
Yes
Repair services
Yes
Crowd
LGBTQ+ friendly
Yes
Payments
Cheques
Yes
Debit cards
Yes
Credit cards
Yes
Phone: +1 216-505-1750
Site: http://www.nationalcarmart.com/
Site: http://www.nationalcarmart.com/
Opening hours
- Monday:9AM–8PM
- Tuesday:9AM–6PM
- Wednesday:9AM–6PM
- Thursday:9AM–8PM
- Friday:9AM–6PM
- Saturday:9AM–5PM
- Sunday:Closed
Comments (199)
I went to purchase a car took it to my mechanic on a test drive and had him put it on a machine a bunch of codes showed up that they had erased. Very shady I wouldnt recommend anyone to purchase a car from there.
In to help my son find a vehicle, which he did end up purchases one from here. The process was a bit easier than expected.
We live 175 miles away and Larry made buying the car we were interested in a breeze! He was incredibly patient and was very family orientated. I brought my 2 young kids with us and he gave them crayons to color, some quarters for the candy machine, and he even gave them a little decoration on his desk to take home. Before I even left to head there, he called and told me everything i needed to know, and he got some information so he could have the paperwork filled ready to go when we got there. The car was pulled up front, we took it for a test drive, and he answered a couple questions we had. I paid in cash and they took almost $1,000 off the price. It all took less than an hour and we were driving home in our car! WELL WORTH THE 3 HOUR TRIP.
My son surprised me with my dream truck. I have 5 children and all of their names begin with Q. I love my Audi Q5
Buying my first truck here has been an amazing experience. Thanks to Craig Evans who was very helpful and who was as determined as me to get me in my new truck; and not the pushy type. We came to an agreement on the truck and he did everything in his power to help me drive it off the lot. Also thanks to Jahmal for assisting me as well. You guys were truly helpful and amazing. I will recommend a lot of people to come towards that way. Very satisfied
George is the guy! Had the worst expeirience with my bank yet my guy worked with me and did everything 100% so i could walk out with my car. Will 100% keep going back here for my vehicles!
We found a Jeep they had listed online and took it for a test drive, we were ready to buy. Craig is a very upfront and an honest person. It is hard to find someone you can trust, I would highly recommend Craig. He took care of getting it ready to go, when we needed it. We will definitely be back in the future. Thanks!
Mr. Craig Evans helped me have the best car buying experience ever. He was on top of his game and stayed in touch with me over a couple days as we talked about the car. He made it very easy on me and got me the best offer. I really appreciate him for that. I love my car and Craig was great.
I bought a 2019 ford mustang gt from here. I did not do a car fax, bad decision. I had the car 5 months, hit a deer, minor damage. When I bought the car I was told it was in a minor crash, wrong! Now it cost me 6000 dollars to fix it. Be careful what you buy because they do not do a detailed inspection
We spent several months finding the right vehicle at the right deal, and tested many vehicles and many dealerships. We found the right car and the right deal at National Car Mart III. Shannon was our salesman and made sure to go to bat for us on several fronts. We also got to work with Larry, the manager, on a personal level. Both guys were straightforward and personable. The kinda guys you want to have a beer with. There was no smoke and mirrors here. What we ended up with was a low mileage car, in top notch condition, at a price you couldnt find if you traveled all over hells half acre. I ALMOST felt guilty for paying such a low price...almost.
Went in looking around to possibly buy my wife an SUV for Christmas .John Sims took the time to give me keys to almost every SUV on the lot a never once rushed me to make a decision. He helped me find the right SUV a 2015 Chevy Equinox with low miles and a 3 yr unlimited mileage warranty all within the budget I was looking for. Did I mention it was a Friday night and very close to closing time ? That is because it was never an issue he said he would stick around as long as it took to get the deal worked out for me (luckily the finance crew are just as great) they only needed a short amount of time to put a great deal together.After the deal was finalized I asked if I could leave the car there so my wife wouldn’t see it before Christmas not only did they agree to that but they surprisingly changed the oil , filter , cabin air filter and installed new rotors and brake pads all the way around. I really feel they did everything to make me feel like I chose the right place to buy.
Drove around town for a few days to several dealerships. The second I pulled up to National Car mart I met with a salesman named Craig Evans. The guy automatically understood my situation and had me in a 2017 vehicle with less than 12000 miles on it within a few hours. I gotta say he is the only salesman I was happy with out of all the dealerships I spoke with that week.
My husband and I bought a car 07/08 from John. These guys are great. Easy to talk to and no pressure, John got us easy financing and a beautiful car!!! Highly recommend!!!!😊😊👍👍👍👍 My son went in two days later with an older trade-in, title loan and very little credit. My son worked with Larry who was amazing!!!! Got my son great financing and a great car!!!! Super non stressful!!!! Go to National carmart if you need a car!!!!
Thank you to Larry and Shannon for a fast, fair and easy experience in purchasing our family’s latest car. These gentlemen were very responsive and great to work with. It was worth the drive from Columbus. I would definitely recommend!Jamie
Spoke to Craig Evans. Showed me around, qualified me for purchase and found four different vehicles that fit the bill. Really helpful. Meanwhile, his team behind the counter was working on the best rate and a three year warranty on a vehicle that is already eight years old. Good experience 👍. They did their job and well. Would recommend these guys to anyone. By the buy. Got home after the purchase and looked the car I bought online. I got a good deal, no two ways about it.
Ragged out cars, found them on Autotrader & all the pictures they looked nice. Drove to Cleveland to discover they are POS vehicles. Only reason for two stars is the sales guy that showed me around was honest & nice.
Al was awesome to work with. We lived 2 hours away and he made sure the car we picked out online was in great shape. Sent me pictures and answered all my questions. When we arrived, he treated us like family. Car was out front ready to go. We paid less than it was advertised for and really feel like we got a great deal! Thanks Al and thanks to everyone who made this a nice easy experience. I would definitely recommend going to National Car Mart. Ask for Al, hell take care of you!
National Car Mart is great. I had a great experience with them purchasing a car. Mr. Craig Evans helped me pick my car out and he exceeded my expectations helping me find a car. MVP! I truly recommend you go here!
Absolutely loved my experience!!!!I worked with Salesman Larry Bauer and he made purchasing a car so simple, quick, and easy.My credit is not in the shape that it once was but they offer credit approval for everyone with interest rates that will NOT break the bank. My car is perfect and Ive had it for about 2 years now. No problems or signs of problems at all. If you are looking for a good deal then this is the perfect place. I have referred 2 family members who bought cars and they gave me 2 $100.00 checks for referring them! I love this place!
Great car dealer, easy to work with, completely level. Took the car to an independent mechanic who verified that the car was in great shape. Definitely will use them again.
THIS DEALERSHIP IS MISLEADING! I filled out an online application, i got pre approved with capital one. George calls and says i got pre approved. He leads me on shows me a truck im really interested in, he says im approved i put down a deposit on the truck and asked they dont sell it from under me. I had to wait till friday to test drive, they ask if i want to sign paperwork and i said i wanted to wait until i can test drive. A day later i got a TEXT, no call or anything just a text saying i couldnt get approved for the amount they had in the truck and they can approve me for any other vehicle. So im assuming they either sold it from under me(I PUT $500 DEPOSIT DOWN) or they didnt even approve me at the correct sale price of the vehicle. Never given a reason as to why and they didnt try to help get me in anything else. Im getting my deposit back and going elsewhere!
I very seldom ever commend on a place or a person. If I were to rate National Car Mart on a scale of 1 to 10 I would give them 11 for the following reasons:Great pricesWilling to work with youGreat, the best sales person ChrisSales manager, Tom is superiorService manager excellentService department Stephanie is wonderfulI told Chris my needs and wants and he fulfilled they to the T. he never gave me an argument. He did everything in his will power to satisfy me and get me what I needed and wanted. I had a few issues and Tom the manager worked with me not against me. He went over and above to help me and satisfy me. Stephanie in service did a wonderful job of getting my car fixed and made sure I got a loaner car while my car was being worked on. Mike, the service manager worked on my car finding the issues and did a great job fixing ever thing.When I bought It I knew it was a used car and did not expect it to be perfect. The issues I addressed with them were taken care of. The team at National Car Mart I feel went over and above to make me happy.Thank you National Car Mart, Parma, Ohio for caring about your customers and treating them with honesty and respect.Mary Little Strongsville, Ohio
Couldn’t get approved anywhere else for a car & Craig got me approved Fast & easy. I picked my car signed papers and was outta there!! Great customer service & I love my 2016 For Escape!!
We returned to national car mart after 6 years. We had a great experience then dealing with Larry Bauer then and going back Larry is still there. And just like before him did a AWESOME job for us again. I cant say enough good things about Larry and the whole crew at national car mart. They go out of their way to help you get into a car. Thanks again guys!! You have a customer for life.
I was in the market for a newer vehicle and thru word of mouth from a friend I found National Car Mart. I met and dealt with Larry Bauer from the beginning to the end. I was very impressed with the selection of vehicles and with Larrys professionalism. I found a Jeep Grand Cherokee that was low mileage, and very well maintained. Larry made the purchasing of this vehicle very easy for me and I never felt pressured at all during the buying process. I would highly recommend Larry Bauer if your in the market for a great used vehicle. I am 100% satisfied with my purchase and would go back to National Car Mart.
I worked with Craig, what an amazing experience!We worked back and fourth to get me in to the best car for me. I honestly felt like Craig did what was best for me despite buisness. Larry and Craig were and are amazing ! Anyone and everyone that needs a car or just simply needs to catch a break and get started back on the right track call Craig! Super impressed with my whole transaction!!!!Thanks fellas !
I had a great experience here! The gentleman that work here are extremely likable and kind! I bought an outstanding car from International Car Mart. Couldn’t be happier! They went out of their way to help me when I first got there, instantly fell in love with my car 💙 Thank you so much!
Went to this place solely because they answered all of my questions over the phone directly with no hesitation. I referred me to John. When I stepped in everyone was very friendly and as I sat there and talked to them got to know them better. I told them my story and background and they were reasonable with trying to find something that fit ME, and not something that I wouldnt like. I found that they were genuine and they even continued to help me a month after I already purchased my car to make sure everything was still running ok. Its been 3 months now and I still like the choice that I went with. Respectable & friendly operation.
Highly recommend National Car Mart...I bought my SUV in January 2017...it had a dent under the back door hatch that I didnt notice until I got home from picking up the Car... Larry had it fixed the very next day! The staff was so nice and they continued to be friendly even after I had left their offices. Any concerns or needs they will go out of there way to take care of you. So please stop by there if your ever in need of a RIDE? And ask for Larry!!!!
I worked with John Sims and Kevin in the finance department. We lived about an hour away so the goal was to get as much paperwork out of the way as possible.John was more than happy to accommodate! He was very easy to work with and was the first salesperson I have encountered that actually stuck to the number I wanted and he said that would be able to get for me.The entire process was seamless and most of it was done before I even visited the dealership, which was very refreshing.I was not upsold or talked down to or taken advantage of. I can say that I am very happy with the process and the people that I have worked with.Would highly recommend to anyone in search of a new or used vehicle!If you need a car, call John!
A friend who have had a previous good experience with National Car Mart took me there. They have lots of cars in really good condition to choose from and the staff is very friendly and relaxed. You feel like theres no rush, so you can take your time. Thomas helped me to find the perfect car for my very limited budget and Im very happy with it. Thank you man! Looking forward to buy another one from them soon. Highly recommended!
Very happy with my buying experience. Larry was amazing to work with. We drove 3 hours to look at a car and I was back on the road IN the car in 1 hour! We will definitely look for classic cars on the National website in the future.Thanks Guys!!
I have purchased 2 cars from National so far. The process was so fast and flawless I wont go anywhere else. Larry Bauer assisted me both times with my purchases and I can nothing but brag. When nobody else could get me financed Larry was able to with little to no down payment. Definitely 5 star rating. Thanks again Larry
I am so very pleased with the excellent customer service I received from National Car Mart. Shannon was extremely helpful and very resourceful in assisting me with getting into a new vehicle. This is my second time purchasing a vehicle through National Car Mart and as always the staff has been great! I was experiencing mechanical issues with my previous vehicle and Shannon helped me to trade in the vehicle and get me into a newer and better vehicle. Of course I was not prepared to make a sudden decision as to getting into a new car, but National Car Mart assured me that they will make it work for me, and they did! I will always come to National Car Mart first to see what all options they have for me. I know that I can be a handful to deal with , but Shannon kept his cool and made the process easy and affordable for me. I will refer all my family and friends to National Car Mart and look forward to many years of being a customer. Thanks Again Shannon, Dave, and all the other staff at National Car Mart.
National Car Mart is awesome!!! I had a wonderful sales man (Shannon McNally)!!! They treated me so well the entire staff is awesome!! They go way out of their way to make sure you walk out with a car! My salesman (Shannon) got me a 2015 Dodge Dart! Love you guys definitely gonna refer you guys to my family and friends!! I will definitely be back for my next car!!!!!!
I have bought 3 cars from them. They sell great running cars and the staff is great. Larry Bauer is amazing at what he does ,every time Ive dealt with him he went above and beyond to make sure i got a good quality car! Thanks Larry your the G.O.A.T!!
This was my very first time buying a car on my own. I went into National CarMart and met Shannon, my salesperson. He could see how nervous I was and helped make my experience easy as can be. I met with Roy, one of their employees, and he really helped me get into a car where I felt safe. Both Shannon and Roy made sure I got a car where I could afford, but still live comfortably. It was solid teamwork that made this easy for me. Can’t imagine going anywhere else, I’m extremely happy for this being my very first experience at buying a car. Thank you Shannon and Roy!
I bought a car from National Car Mart and couldt be happier! Matt Walker was my salesman and he did everything he could to make sure I was satisfied with my car. National Car Mart was able to get a loan even when other places couldnt (even though they claim they approved everybody). I picked up my car on a Saturday and while driving quite a distance the car over heated. I contacted Matt and he called me right back. We discussed options and he got me in for service immediately. The service people were friendly and let me know how things were progressing as my car was repaired. They fixed the problem and I was on my way! I also have to mention Todd, as he helped with our pick-up of the car - I owe him a coffee!My only issue with my experience was the day we picked up the car - one of the other sales people, Shannon, was being extremely unprofessional while talking to a colleague. He kept dropping F-bombs as he spoke to this person. There was a little boy in the showroom (son of another salesman) around the age of 6. I was not impressed with Shannon and his lack of professionalism. That is my reasoning for only 4 stars, otherwise National Car Mart is a 5 star dealership.
I own a 2008 Audi purchased from National Car Mart III. I Love it!I never thought that I would buy a car while shopping online. National Car Mart III has a variety of vehicles. The payment options are easy and the customer service is excellent.My sales person Darin Swiggett became my riding buddy during the test drive. I was made to feel sure that the vehicle I purchased had great value. I have received so many compliments regarding the vehicles great body and the quality of my choice.I definitely recommend National Car Mart II for a great variety of vehicles, great service, and a wonderful driving experience with each purchase. :)
Very friendly, efficient, and affordable cars. Craig Evans is the best. Not your typical “sleezy car salesman.” He was honest and upfront with all of my options. Definitely will get you together!
Shannon mc Nelly is one of the BEST salesman in Cleveland he helped us buy a great car and he is very well under pressure. He diservers a pay raise if anything. I would definitely recommend him to any other car buyer. I had one of best experiences at this lot thanks for everything guys
Creig Evans was amazing, honest, patient and kept his word. when I say he made purchasing a car so smooth I mean 1,2,3 sign and drive lol I love my Mazda 3 thank you!!!!!!!!!!!!
Daughter found a car there were more problems than what the car was worth she asked to be put in a different vehicle found another, they raised the price of the car $5000 and added stuff on the loan she didnt need to get more money from her. She got her money down back but we will never go back there. The salesman wasnt honest the 1st time he opened his mouth till the end. Worst experience ever at a dealership. Buyer beware dont get a car here or get it checked out before make sure theres no problems. The salesman name was Chris, dont trust him at all and dont care about the treatment we got from him either. The cars are junk you shouldnt need to fix any of them of you inspect them to begin with. Fees for insurance you said was mandatory and isnt and is offered by my insurance free of charge that you put on the bill at $400 explain to me how most bank fees are $2000-2500 and the bank fees for your car was almost $6000. Crooks and liars try to steal money from your next customer.
When I arrived I was welcomed with a very nice warm respectful introduction. Then I introduced to Shannon McNally the financial management specialist he was extremely professional informative patient and respectful with all my questions and concerns. I explain the vehicle I was interested and Shannon went up and beyond his professional title to help me with all questions in reference to the particular vehicle I wanted. Shannon went over the vehicle intirely and explained all the aspects of the vehicle too me . When I decided to purchase the vehicle he was very patient in explaining all the financial questions I had . I deeply feel my experience at National car mart in Brookpark was. Very rewarding one I’m very happy with my purchase and would recommend this dealership too my family and friends. Thank you National Car Mart for all your wonderful professionalism and placing me into the car of my dreams Loretta Ann Salerno.
John Sims was wonderful. Very down to earth and friendly. Went over and beyond for us. He got us a great deal and we highly recommend him to anyone. We are very appreciative and very satisfied with the service that he provided. Great place to shop for a used car!
Shaq is awesome! he was very informative and up front about cars that had high mileage and helped me find a jeep that i love! Also was able to make a deal that kept the purchase within my price range! they detail the cars after you buy and he also gave me a free oil change:)
Was recommended to Larry Bauer here from a family member. Took my car I had at the current time that I owed money on still and he was able to get me out of my old car and into a pretty much brand new car with a nice payment and a low down payment, and had me out the door with my new ride in about an hour. Never been time a dealership that fought as hard for me as Larry and the rest of the staff did at national car mart. Thanks again Larry and national car mart
Bought great car. John Sims was excellent and helpful. Made a long process quick and painless for me. Would highly recommend
What a great dealership me and my cousin came here to get him In a car and John simms and Crag Evans were such big helps they tried so hard to get him In a car and did the best they could! My cousin Is very happy with his purchase I will continue to try to send people your guys way thanks again!
I had a really good experience. Good deal my salesman was Craig. Excellent service communication. Went out of his way to make my deal happen. Larry has good people there. I would buy again.
I didnt have a car for over a month, and i was trying to find a car in reasonable price range with the money i had total. Matt helped me find the perfect car exact as my price and was very negotiable with every and new exactly what to do to find the right car. I am gonna recommend him to many people, and i appreciate him for going out of his way to make this all possible.
Went to this place, and dealt with Larry. He was very helpful, and worked hard to try to find us a car, even tho we were in a tough price range, he didnt treat us like an afterthought even tho we were in a low price bracket. We werent able to work out a deal, but he was very patient, and understanding with us.
Our experience was Great! We were greeted before we even walked in. Shannon got us in and out, helped us find just what we wanted! Everyone is so helpful. Buying a car has never been easier! Thanks so much for the wonderful service.
I wanna thank Dave and Craig for doing the impossible of getting me approved and into a great newer clean awesome car... Craig listened to my needs and concerns about wanting a 4 wheel drive car, he made that possible even with my poor credit. He NEVER tried to push a car on me that i didnt want.Go visit National Car Mart for your miracle.
Shannon was a phenomenal sales consultant took his time and provided me with all the options that were available to solidify the deal. He was very quick, efficient and allowed me the time to really contemplate what was the best option for me. I would highly recommend Shannon when you visit National Car Mart Parma!!
Not a good experience here , I called and asked if a car was still available and if I could come check it out Frank said sure and then asked if I would be paying cash or financing. I of course said Im just looking to view the vehicle first, however a few minutes later he said the vehicle I was requesting to look at sold so we exchanged information and that was that. Next day he calls and texts me saying that the person who was going to by the vehicle didnt get approved, alright cool I told him Ill be in to check it out in a couple days. He then writes We have A dealer coming to buy it this evening is there anyway you could put a deposit down to secure the vehicle so it cant get sold and are you looking to pay cash or finance at this point I told him Im no longer interested. From the other reviews it looks like they have some good guys here, frank isnt one of them. I most likely would have bought the car too if everything checked out, money hungry joke of a salesman blew the deal..
John Sims is the MOST honest car sales associate Ive ever spoken too. He answered all of my questions and educated me on so much about my situation. He didnt try to feed me any gimmicks or false hopes nor pressure me just to make a sale. I havent purchased a vehicle from this location YET but I will be contacting John once Im ready in the very near future. Thanks John for all of your help and honesty.
I am very excited and pleased about the service i recieved at National Car Mart. My sales representative Shannon was very nice, understanding and very savvy about the cars. He was able to get me a reasonable price for a great car. I really do appreciate everything he has done for me today, he is definitely the GREATEST. I would recommend anyone who needs a vechile to go see Shannon McNally at National Car Mart. I would like to thank Shannon and Dave for assisting me in purchasing my new vehicle and extremely happy to be part of the National Car Mart family.
When I was searching for a car recently, I visited several dealers near me to get an idea of what was out there. National Car Mart had a lot to look at and my salesman was patient. He stayed in touch and focused my attention on a couple of vehicles that met my criteria and sold me. He knocked some off the price and made the rest of the transaction easy, so I could get back to work. Thanks, Adam.
When i walked in i was worried that i wouldnt get approved for the vehicle i wanted. Well they did it and i couldnt be more happy. My salesman was very curtious n professional from start to finish. I have sent 3 other buyers thier and they have had no issues.
Smooth, fast and pleasant transaction with Frank! Got us into my dream car at a great price. Also, was so impressed with all the other guys who helped entertain my antsy 3 year old. A+ to this place.
Jeff Payne was an outstanding used car salesman!!! NOT TYPICAL !!!Honest about the car we were interested in...he answered all of our questions honestly...he was very pleasant ,funny...he took the extra time getting us the best deal. Id definitely buy another car from him!!!
Bought a ford f150 there in 2009 . Had no warranty,bought as is . Few days after buying the drive shaft broke . They towed it in at their cost and fixed it free of charge . A few weeks ago went in to buy our daughter a car our salesman was Shannon . He made sure we found the perfect car she wanted and made sure it was affordable. Again no warranty ,bought as is . The car was having some issues , they towed it at their expense and fixed it . We were so happy with the car amd experience . We just went again to buy me a car ,I started the process of buying a car I thought I loved ,when I had a sudden change of heart and decided a wanted a different car . They were more then helpful ,Shannon made sure that he helped in any way he could get me the car I wanted and was happy with . Everyone there is very nice ,helpful and understanding. I would highly recommend anyone looking to buy a nice used car go to national car mart ,if possible have Shannon as your salesman . I am 100% certain I will also buy our 4th car here .
Despite my shaky credit, they were able to get me into a vehicle at payments I CAN ACTUALLY AFFORD. Larry was wonderful in helping me find a vehicle in my range that would be able to haul my goofy dogs around while leaving room for my family. When my 1st choice turned out to have issues, Larry went through every car on the lot to find a suitable (superior!) alternative. I am already recommending National Car Mart to friends and family. Couldnt be happier!
Buying an used car here is very fast and easy. Me and my salesman Shannon discussed options and was out the door in no time! I highly recommend this place for anyone looking for an used car. The salesman here cut to chase and wont waste your time! After wasting so many time with places like Van Devere, I wonder why cant every other place be like this one?!
Craig was AMAZING... He was very efficient and humble as he had everything prepared before I even got there and was happy to see me. he was Super helpful as I was in desperate need at the time. So thankful there are decent humans in the world like him! Not to mention he had some neat tattoos! Thank You Again Craig.. I will be sending referrals your way!!!
Shannon McNally & the entire staff was absolutely amazing. My credit situation was a tremendous concern & they were able to work with me to find a dependable vehicle that I could afford to help me get back on my feet! I would highly recommend Shannon & National Car Mart to anyone looking for a great pre-owned car. Thanks for your help guys!
I was taken the best care of by Shannon on the the salesman. I will give him a AAA plus raiting because he went out of his way to take care of me. The shop is very nice with a great inventory of cars ranging from classics to modern. Over all I woul say I will make sure to pass this gem of a shop to every one i know looking to buy a car. Thanks national car mart III
Make sure you ask for Mike Pawlowski . Hes a great guy and will take good care of you. Find a car you like, checkout the Carfax, have them shine it up for you and away you go. Easy to work with and very good prices. Not all the good used cars are at the big new car dealers. Plenty of gems at National Car Mart. Check it out.
Very Easy to Find a Cheap Used Car here, no pressure unlike dealerships to buy. Bought 2 Hondas from them in the past, Friendly Staff and a great Variety Of Cars to Choose from .Also Very Easy to Negotiate down the price, since they have so many cars coming in everyday. They sell cars like groceries here blinding speed lol. Also noted most of the cars here they dont clean/detail so you going to have to clean them yourself. but otherwise then that every single car there is problem free, i have to give it up to their mechanics they sure know what they doing.
I was very Impressed with the service i received at National Car Mart! Larry B was my salesman and he was professional, timely, and made the experience very easy. I highly recommend this place to purchase a quality used vehicle! Go see Larry B or Matt W
I went to go look at an older used BMW they have on the lot. I requested to be able to put a deposit so I could take it for a pre-purchase inspection to a BMW mechanic to tell me what kind of issues it might have so I know what Im getting into. Not only were they rude about it they laughed it off and said absolutely not. I was planning on buying the car to fix it up but I wanted to know what issues it had upfront so I knew what I was getting myself into. This is the second time Ive stopped by and was presented with ignorance. I guess they didnt want my business. And no matter what price point any reputable seller should allow a car to be inspected.
I got a Chevrolet cobalt 2007. Hasnt been a year and every month its a new problem with it. First it was something in the transmission.... then the gas cap broke. No front speakers. Brakes are very noisy. Check engine light comes on every other day. Didnt fix wiring that the previous owner did. Had to get the wiring fixed, now engine light is back on & now I have to pay for the transmission once again. Do not recommend coming here. Very nice people but cheap way of fixing the cars. Very disappointed.
Hi My name is Mark , I recently bought a 2007 Chevy Malibu from National Car Mart, the staff there was great to work with . Mike Halley was my salesman and he was great , and Tom from finance was great also . Even though i had no credit they were able to help me and I am very Happy with my purchase... I will recommend them to anyone I know looking for a vehicle . Thanks again guysMark Pavlik
I went to national car mart yesterday and I got the most amazing service from larry, hes funny and went above and beyond for me and my boyfriend. I love his service, he tried his best I refer anyone looking for a vehicle PLEASE go to national car mart ask for larry he will hook you up with a car. he will do his best to make sure you go home the same day with a car I guarantee you,. I came from a lot of car lots with disappointment after disappointment but I really underestimated them and I got the car the same day I didnt even know I was getting a car. Larry is the BEST. !
I havent bought a car from a dealers in 20 years because of sales people. But the sales man here was great!!!! He ask what I was looking for and he work very hard to give me EXACTLY what I wanted!!! So if you are looking for a car, truck, etc, ask for Mr. Matt!!! He will work for YOU!!!! And the sales manager was great too!!!!!!
Fabulous car buying experience! Larry Bauer was very easy to work with and really knows his cars. It was so nice and refreshing to know that I was in good hands from the test drive to purchase. A +++++++++ rating!
I bought a Kia Soul 2011 a month ago. I saw the car online, and Ill National Car Mart to learn more about the car. My salesman was Matt Walter, and as a first purchaser I did not know practically anything about cars, and help me make the right decision, and I am absolutely in love with my soul Kia. Matt calls me to know how my experience with auto day later, I come back a week later to make final check. And right now, I have not had any problems with my new car. I will definitely return to National Car Mart to buy any car in the future if I had the chance.
Purchased a Dodge Grand Caravan a little over a year ago. Have had nothing but problems. First off the windshield leaks everytime it rains so whenever you’re driving you get wet on your lap or your seat ends up wet. Then the door track cracked on the passenger rear side making the door unusable. Then the air conditioner decided it was going to work this year, I took it to a mechanic thinking it was an easy fix however it needs the whole system replaced at a cost of $829 that I cannot afford. Then last week the automatic window button on the passenger side broke making the passenger unable to roll up the window. Sad to say this van has had more problems that were not noticed on the test drive. I feel like things were doctored or hidden which makes me very sad because I had traded in my 15 year old van to get something newer and safer only to have things on the newer van slowly Fall Apart. However, when the purchase of this van went through there were no problems noted on the carfax report. I’m not sure if these reports can be fabricated, but I am not a happy customer right now.
I called this morning to ask if they had a specific car. Shannon told me on the phone they did. I drove half an hour to get there, asked to see the car. Shannon told me it sold half an hour ago. That was a lie because I just checked Carfax and it sold 2 days ago.
I would never ever go to this lot again. To much B/S going on. I come out there the first time see what i want and then tell them that i have a trade, when i was asked about a down payment amount. Then they told me that they had a similar vehicle that would work with the trade. They told me what to bring and i told them that i would be there Monday. Came Mon and wad told oh that was three days ago and we dont have that vehicle and that the deal changed but you never even ran the deal through finance yet. They told me to call them tomorrow and they would let me know. Called them the next day and was told that they were waiting on a bank to approve the deal call back in an hour. I called two hrs later and asked for finance, waited then and someone answered and said service and i said that i asked for finance and the guy said his is finance but you just said you were service. I told him who i was and he asked me who was my salesperson was. I told him and he said how much was i putting down. I told him that i was told that i could told i could use the trade as a down. He says when can you come in and do the paperwork. I told him that it was done yesterday and im not coming all the way out there again on a dry run. I told him that this deal should have been done allready and that i should know what i have to do. Then i discovered that he was just a salesperson playing like hes financing. I told him that he was on some B/S and can i have the manager. He just hung up the phone on me. WOW. Thats how you treat people. Beware dont buy a car from these people.
Craig was awesome...took his time and did everything to make me happy. Came with shaky credit and left with a great Tahoe. Super clean 1 owner for a great price.
Bad salesman Shannon is not honest at all! Stumbled all over his own lies over and over and never could give a straight answer. I took my mom in to try to get a car on her own and once he saw I drove a BMW he would only wanted to get me on the loan with her. DIRTY CARS EVEN IN THE SHOW ROOM!!! They will only do an inspection after you buy! Horrible business tacit that people should be aware of.
I enjoyed my experience at the dealership. I felt a great boost of energy the minute I walked in. I was warmly greeted by Shaq and his enthusiasm never died. I would recommend any and everyone to Shaq. The gentlemen in the dealership taught me a few things about different vehicles.
I bought my 1st BMW from Craig Evans at National Car Mart. It was the best car buying experience ever!Craig went above & beyond & he has a customer 4 life now!Sending my best friend to him as well! U wont find a better salesman that actually is honest & cares!Ty Craig, u have one very happy customer, keep up the great work!
Great people really nice. Really nice cars great prices and they will work with you if your credit isn’t that good they will work with you. Go see Craig Evans really nice guy he will get u in a car
ABSOLUTELY DO NOT DO BUSINESS HERE!Test drove a car with a check engine light and dirty oil. Was told that it would be resolved. Bought the car, left it there to get the problems fixed. Was told oil was changed....Wasnt. Told that a spark plug was cracked thats why the check engine light was on. Few days later light back on. Took the car back in. Was told numerous times with the service manager Stephanie that she would call me back....didnt. She never had a straight answer put me on hold every time, because she didnt have answers. Told I needed and expensive timing chain replacement. Check engine light on and car idling very rough. Kept the car 11 days. Was promised at the sale by Barry that it would pass the echeck and that he looked crooked but wasnt. True or False. Spoke with Tom and he told me that they would take care of me and that even though I bought the car is i barley drove it....less than 50 miles. He promised to call me back....DID NOT. I was told by Stephanie that parts were changed by an outside mechanic and that the light was off and that the car was test driven three times. Also that the car would be taken to the echeck. Picked up the car on the 11th day. Drove less than one mile check engine light back on, looked over at e check paper work to see FAILED and also a waiver. Spoke with Tom and was told to call back Monday to speak with Dave and that he practically overheard that they wouldnt fixed the timing chain since it was bought as is. Also that the echeck waiver is good for two years. CROOKED CROOKED CROOKED. They will here from the BBB and Ohio Attorney Generals Office.
I just want to give a special thanks to Larry Bauer for helping me find the exact car that i was looking for and not letting me settle. The service was excellent and i could not have asked for better service all the way to end end of my purchase of my car. Everyone was very nice and polite and helpful.Again thank you for all your helpDiana Combs
My salesman was Andy. He treated me with absolute respect, made my purchasing a vehicle easy, and made sure the things that I asked for were taken care of. I will definitely go back to NCM to purchase again.Thanks again Andy!
These guys dupe you by setting the check engine sign off, which you would not know during test drive. It will pop-up once you start driving regularly. By the time you realize that there is a fault in the car, you would have sealed the deal. Once you go back complaining to them, they will wash their hands off saying you should have had it checked by a mechanic. They are not honest people. Especially a guy named Rob who is one of the sales person there. Beware!
Outstanding service by far! As soon as you walk into this establishment you know that your in a friendly and professional atmosphere. Larry is just one of the outstanding staff there whom helped me out. If you want a quality vehicle for a quality price, this is your l place
I just bought a 2007 Nissan Murano and from start to finish I was impressed with how everyone made you feel like you were their top priority! They got me approved fast and my car was showroom ready! Thanks Matt!!
Thank you National Car Mart III. Especially President Bill Wise for taking the time to speak with Troy regarding his 2011 VW Touareg. We were humbled, that a busy CEO would know a customer and vehicle purchased and share his time.Thanks!Tom Pawlowski, Retail Sales Manager and Vivian were exceptionally effective in the 2011 VW/Acquisition. Thanks! Larry Bauer, Sales was instrumental and very knowledgeable concerning the 2011 VW Touareg. Larry addressed the mechanical issues in a effective and timely manner. And last but not least, Service Manager Stephanie, Blake the Mechanic and Joe. Thanks! He is well pleased except for a leak in front of the vehicle on both sides which he is comfortably assured this will be addressed as previously handled. Thanks!We came to you from a recommendation from our Daughter Pebbles/Master Stylist-REYARPSDROL SALON and we will share with others our great experience. Again Thanks!Confidently Submitted,Troy& Lenette Henderson
Called to look at a used BMW and asked if it was there and if I could see it. I was told it was there so I drove 40 miles on way to see it. When we arrived we where told it was at detail. We had to give a ride to the sales person not only to look at the wrong car. Went back to the dealership to see the one we called on and they could not find it. Missing I was told to come back Monday when it may show up. Not buying a car from them.
So I had Shannon help me find a truck and we found out that it was not in the best condition so he helped me get into a beautiful amazing Chevy equinox sport it is amazing how much help he gave me to find the right car I appreciate him and the people at national car mart I Recommend them to anyone they will help you out with all your needs and make sure you have the best car for your future thanks again Shannon
The best the best the best place to buy. A wonderful cars good prices mr Chris helped me. A lot also his wonderful manger also the financial guy did wonderful job thanks all Chris was a good sale guy I will recommend everyone to buy a car here
Shaq Azir was super helpful with our car purchasing. We felt well cared for and trusted that we were buying out best option. Thanks for the quick and helpful service!
Super friendly and great people to deal with! Thank you so much for getting me into my new ride! Go check them out and ask for Shannon!
We bought our jeep in december 2014 we had the best experience Michael Halley was just wonderful helped us get our jeep,very very nice people when other car lots said no national car mart said yes!!! we are very happy with our new jeep and with all the nice sales men at national car mart especially Michael Halley if you are looking for a wonderful car buying expierence go to National car mart on brookpark road you wont be disappointed..thank you for making my husband a very happy man we just love our new jeep.....Tammy Swartz
I mean service people are awesome but when i got my suv they fixed what was wrong with it but i still had to do my own tune up now my waterpump went and there not open on weekends to help u smh
The most disrespectful unprofessional car lot this side of town. Avoid this place. I literally got cussed out and hung up on when I followed up for some help on a vehicle I purchased from them.
My salesman Shaquille Azir was very knowledgeable, and got me and my fiance in the exact car we wanted without any hassle. I strongly recommend NCM and Shaq to anyone who is in the market to buy a car.
More like National rip off. There online prices don’t match what they try to charge at the place. Very unprofessional salesmen named John. Tries to sell you cars you don’t want. They just straight lie to your face. Please help yourself and go somewhere else.
Bought my second car from here very pleased with my purchase larry was my salesman a cool person made sure all went smooth. Stephanie took care of a minor problem that occurred after i got the car very fast and promptly.Will buy from here again
They Made me give them the down payment and have been telling me they would have the car I asked for over a month ago, and since they already had the it wasn’t like I could just go somewhere else. Now the day I came up here to get the car, the car is STILL NOT HERE!!!! I’ve been up here for hours and I live almost an hour away! I asked for my money back and he only gave me 3/4 of the money and told me to come back a different day to come get the money! The worst customer service ever! DO NOT COME HERE! They WILL try to play you!
Good place... great staff very knowledgeable
Horrible! I called this morning and talk to a salesman about a Jeep. This afternoon I had another salesman call me saying he missed my call. He was very rude and would hardly let me get a word in. When i finally told him i talk to someone else he hung up on me. No bye or nothing. I will go to another dealer that knows how to treat customers, even if I have to pay more.
I bought a car two weeks ago from National Car Mart. Shannon did what he said he would & got me a car with payments I could afford. I would recommend this place to anyone looking for a nice deal & smooth transaction!
Submitted a request to value a 2015 trade in (twice, months apart) and to date I havent received a response. Tells me they must not need the business. After reading the negative reviews about the quality of their cars, finally today, Im glad they never replied lol.
My husband and I just purchased a car from National Car Mart III and our salesman was Andy.. I highly suggest going to him, he was extremely helpful in all ways possible.. He took his time to find the best car for us and our situation!
Larry is the salesman that helped me. He had a few options for me they just werent my taste. He told me if he couldnt do it he knew someone who could. He referred me to another car place and I got a car that day. He could have been pushy or tried to sell me something I didnt want but he helped me the best way possible!
I inquired about an advertised car five days ago only to be told the vehicle was sold. Today I see it is still advertised on their website. Website updated daily Not when it is used to reel in perspective buyers with false adds. Word of mouth goes a long way and says allot about a seller...
Just bought our 1st vehicle from them today and so happy with the service we received.. Jhamal was our salesman and has been awesome through the whole process today.. we have kept him busy asking him questions and sending us pictures of vehicles over the past 2 weeks until we came up today and finally found a vehicle me and my husband both liked and they worked us a really good deal on it... thank you so much Jhamal for all your help.. we will be back to buy more vehicles from you..
Very nice people very helpful. Went to just look ended up buying 2 very nice vehicles. With very reasonable payments. We highly recommend this place. Thank you Chris and Roy!
Great people to work with and great deals on cars! They went out of their way to make a great deal for me. I would highly recommend them!!
Just bought my new car here. The pricing was okay but feel I could have gotten a better deal
Hi I bought a 2010 Chevy Equinox from Michael Halley in my experience with him was great I will get another car from him within 2 years because he is a very good sells men
Went here looking for a van to buy. The sales man we talked with didnt even bother to go outside with us. He told us the one van wasnt available and the other we wanted had huge problems with it so they werent showing it (at least they were honest) he pulled up another one on their site that was available and got the keys for us. He told us where it was at on the lot and to go check it out. We went out slipping in the lot since they didnt have any salt down. The van was dirty and rusty with duck tape on the rust and it wouldnt even start. We went back in and the guy didnt even offer to try to jump it for us for a test drive. Needless to say we left and got a van at a different place.
Absolutely In love with my 2014 Ford Escape titanium !!!! Found the car through the salesman Jhamal Popes Instagram! Check him out, he will get you right!!! Jhamm_cars is his Instagram!
Explained the situation over the phone to sales rep he insisted a million times that I must come in. I was hesitating since I just got a car recently and new the situation when you buy a new car. He continued to insist I have to come in so I gave in and go there to sit there for 30 min for nothing to be told I cant do anything at all since I have a new car.
Horrible Horrible Horrible....they curse at there potential customers. They were all drunk besides one guy. They guy who was suppose to help me told me someone else is gonna help me because hes going back to the bar...which he was late meeting me because he was at the bar ( his exact words). Then the guy helping me told me his not putting me in a car i want because he wont get any commission off of me. I got up and left.
Was A great help love my Dodge Dart !!! Everyone there was 110% helpful
Excellent service Jhamal was very helpful in assisting me find my dream car. Also I want to give a big thanks to National Car Mart for helping me finance my car on MY terms.
Ive bought two cars from here and both were in excellent condition with low mileage. Ask for Shannon and tell him Doug sent ya!
Go in there ask for George he gone put u together! U will be driving in away your new car happy .
Shannon was very honest and trustworthy with me. He was also professional. He made things happen! Will recommend him to anybody. Thanks Shannon 😊
I worked with Larry Bauer he was very helpful in directing me to the kind of car that was not only affordable but would also keep up with my expanding family for years and not just a few months like some other dealerships!!Nichole
We had a great experience. Ask for Shannon McNally. Him and his team worked out a fantastic deal on our Challenger. We couldnt be happier.
Jamal was my sales man when I bought my 2nd vehicle from national car mart. Thank you for another great experience At the Car lot.
Everyone was so welcoming and did everything they could to get me in a vehicle I could afford. Larry is awesome and very knowledgeable. So glad I went there!
I had an awesome experience at National Car Mart, thanks to Matt! He was a huge help. Without him I wouldnt be in the car Im in today! Thanks Matt & National Car Mart.
I wouldn’t recommend buying car from this dealership because 3-4 month ago they put a bmw on their website and I had interest on that car and I went to them and checked the car I didn’t even say that I’m going to buy a car I just said I wanted test drive the car and if I like the car I’m going to buy it then I decided not to buy that car but one dude who works at that dealership asked for my license just to make a copy of it but besides making copy of it he messed up my credit score he put hard inquiry on my credit score which messed up my credit score IF YOU DON’T WANT YOUR CREDIT SCORE TO BE MESSED UP DON’T BUY A CAR OR TEST DRIVE THE CAR FROM THEM.
PLEASE SEE LARRYThis place was awesome and I never give reviewsI went to 3 other places that approved me just wanted at least $2500 dwn. Larry got me in a low mileage quality vehicle
Awesome place to work with Larry was our sale guy and he was great they truly car and will not just get you into a car unless you can afford it and they will make it happens they rock
They sold me an awesome car. I have not had any issues with it at all. Thanks Larry.
Very attentive, was just looking. No pressure
Larry was very helpful & honest! Help me get my first car with no problem & i so appreciate them.
Shannon helped me find the absolute perfect vehicle! I couldnt be happier with the service and experience I had at National Car Mart.
Shannon was wonderful to work with 😊 and he didnt try to pressure me into making the purchase.
Grate car lot seen my old friend Larry Bauer got what I was looking for & left a happy man! Thanks wherever cells rap will help you out in anyway they can!
I love this place I got a car from here and they took very good care of me and they keep looking out for me thanks
I love it ,all did not go as planned but my man worked and got me a good car & a good deal . not on just one car but on two carsthanks: larry
My Salesperson (my dad) was great . He gave me options, helped me find what I was looking for and offered great customer service !
I was surprised 2c the car l went 2c being so dirty & unkempt especially during Covid time. I walked away...
My salesman Dave L made my experience a pleasurable one I recommend using National Car Mart the staff was helpful and attentive to my needs thanks again guys I appreciate it
Found what i needed online but Larry helped us with the purchase. He was great, friendly, down to earth and knowledgeable. Definitely recommend.
Tom Panlowski is a complete moron he runs my credit with the same company i have a open loan with after i explained to him my problem then tell its only 1x time because youre dumber than a box of rocks doesnt mean everybody else is too maybe you should get some exercise and work off that gut so it doesnt affect your brain so much
My salesman retired but still friendly staff, Great selection of vehicles at wholesale prices.
Very good customer service John did everything he could do to get me in the car that I wanted to be in
Very professional and they treat you with respect and honesty, good place to buy a car.
Great Place To Purchase Your Next Car From , Dave And His Team Go The Extra Mile To Get You Rolling !
After a little over 3 weeks of emailing and trying to just get past one email with an employee Ive still not gotten anywhere. So much time wasted.
Shannon was a real help, straightforward and upfront unlike other deals in the area. Will treat you well.
I love the service up there and my sales men was awesome thanks Matt walker for all.your hard work and effort you put in for me.
Excellent service! Bent over backwards too make sure we were happy! Thank you very much Stephanie Bak.
Larry and Shannon are the best guys on the planet ❤
Love this place, bought a used BMW here. I bought it as a fixer upper but it ended up a perfect ride.
Shannon was super helpful and answered all of our questions and concerns. Helped us pick out the best option for us.
They were nice and they made sure I have got the right car
I visit Mr. Detail. Located on the same property. Car & truck hand washing & detailing
Cuz Larry said he was giving me 100 bucks. Is he drunk at work or what?
Al was incredibly helpful and I look forward to doing business with them in the near future.
Fantastic....great service....Roy an Shannon took very good care of me!
Looked at a particular car and when we changed our minds the salesman was less than cordial!
Friendly staff will work every angle to get you in a car!!
Visit Met Larry great guy awesome customer service and very professional.
A team of great people, be sure to ask Craig or David for their help they will take great care of you!
Went to look at a car. Didnt find what I wanted but Sid, went above and beyond to help us.
The men that work in sales were NOT helpful. The young woman was awesome.
LARRY BAUER IS AN AMAZING SALESMAN VERY KNOWLEADGABLE AND DOWN TO EARTH AND HAS A GREAT SENSE OF HUMOR.
Shannon and Larry are theee best hands down!!!
Vehicles look good, nice sales people, very large selection.
Great selection of cars at good prices!
Honest seller. 8th car Ive gotten for myself and friends/family
Worked with Shannon McNally! He was great! Highly recommended
Very helpful throughout the whole process. Very happy with my purchase from them.
Great personalities, great cars, very patient and thorough. 😊
Nice friendly staff they worked with me with what I had I highly recommend them
They do my car work always do the best job
Very unprofessional. It doesnt seem like they care once you have purchased a car.
Got us financed fast and good customer service
Polite personnel and willing to work with you on selling your car
Great prices and detail shop in the rear
These guys bent over backwards to get me a great vehicle.
I have had a good experince with the salesman.
Nice selection of cars and reasonable prices.
Professional and fast. They get the job done at a reasonable rate
I cant thank these guys enough for taking care of me and helping me get into a vehicle!
He was the best salesman EVERYYYYYYYYY
Total reviews rating 4.1
199 Reviews for National Car Mart III, Inc. 2023:
Review №1
2022-06-13Craig is the best sales man I have ever known he really helped us out on my son’s first car
Review №2
2022-08-16I regret trusting this dealerships integrity and efficiency based on the good reviews Ive read. I understand its a high mileage car for a 2010 model, but as a used car dealer they definitely know if its a road worthy vehicle or not. First, I expected them to be transparent and straight forward to me being a buyer from another state. Not driving the car before you purchase gave them the opportunity to be dishonest. Bottomline, George sold me a car that has its check engine light on without any attempt of informing me. Second, I bet they havent even tried running diagnostics to find out whats wrong. I still would take the vehicle and willing to pay extra for the spark plugs getting replaced have they asked. But apparently the problem is way bigger and deeper. Vehicle needs EGR, EGR Valve, EGR Cooler and guess what.. a new CATALYTIC CONVERTER. I cant register the vehicle without these getting replaced. Im hoping they make up with their non transparency. Lastly, to add to the disappointment, they missed on sending the title documents to the same address where they forwarded documents I signed. I had to drive to go and get them from 300 plus miles away to have these important documents.
Review №3
2020-08-11First time buying a car from a dealer, and the experience was wonderful. Shannon took his time to walk me through the financing and gave me a great deal on a 2005 Toyota Celica. Personable staff, completely transparent about everything, and genuinely cared about my buying experience. Would recommend!
Review №4
2020-03-17Me and my fiancee worked with Craig and he was awesome! We got a great car at a great price. Everything was done quickly and he worked with us to find a car that was perfect for us. He was very understanding and easy to get along with. Definitely come in and ask for Craig.
Review №5
2022-02-25Bought a SUV for 16k. Not even two weeks into driving it the front ball joint and tie rod needed replaced. The warranty did not cover it of course so 1,000 later here I am. Warranty company would not cover it due to pre existing.
Review №6
2022-02-27Service was poor, made arrangements on purchasing a truck from them was told that they were marking the truck sold and I was to come the next day to pick it up. After driving 2 hours to their facility I was advised that the truck has been sold although it was still sitting on their lot. Sale man show no emotion nor consideration towards the fact that I’ve made the 2 hour drive. They get zero stars for conduct and poor management.. would rather spend the 27k else where
Review №7
2022-08-05I tried to buy a 2014 Honda Odyssey I did all the paperwork thinking I was getting a 14 then they switched it out for a 10 at the end with rust spots leaking muffler and doors didnt even open then tried to short me a hundred bucks when I asked for my deposit back
Review №8
2022-03-16Was treated well the first day, but once we began haggling on price never heard back from then again. Expect VIP treatment if your willing to pay the sticker price but if you haggle on price the treatment goes down with your offer.
Review №9
2022-03-03Me and my fiance worked with Craig he was a great salesman he worked hard for us to get a vehicle and we really appreciate him he will forever get our business
Review №10
2022-04-29Terrible customer service!!! Just called to ask a couple questions about selling them my car and whoever answered the phone was very rude!!! I’m not one to go and leave a bad review but he was very unprofessional. I was so upset from the phone call I forgot what he said his name was!!!