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Mr. Tire Auto Service Centers in Cuyahoga Falls
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Location on the map
Cuyahoga Falls, Summit County, Ohio, US
Payments
Phone: +1 330-946-0103
Site: https://locations.mrtire.com/oh/...
Site: https://locations.mrtire.com/oh/...
Opening hours
- Monday:7:30AM–6PM
- Tuesday:7:30AM–6PM
- Wednesday:7:30AM–6PM
- Thursday:7:30AM–6PM
- Friday:7:30AM–6PM
- Saturday:7:30AM–5PM
- Sunday:9AM–5PM
Mr. Tire Auto Service Centers in other cities:
Comments (199)
I like this group of guys. When I call they are helpful and are willing to get me right in. This is the only place I take my cars to. Gary helped me out today and I am grateful for his honesty and professionalism. Thanks guys! :)
Con artist scammers pros i went in to have work done on my car paid 1446$ cash and he pocketed money didnt work on car no proof i was there all record of me erased they looked at cam said they didnt see my hand him cash which is hard to believe im fat and i counted out 1500$ in 100$ bills they didnt do the work they broke other things throwing codes tried to make me pay for those cplaint got me nowhere dm said i called them twice they never called my i have proof they called me to get my car instead of a recipt they gave me a folded up paper with a misc estamate for 799$ no clue about that tried to get money back called me a lier said no proof he said she said so im out 1446$ and my cars worse broke dont go there beware read thier bbb rating first. Took car to another shop they said they messed with it and put a weong bolt in my manifold and sprayed something sticky on it they couldnt identify had to trade car couldnt pay 5k limp sum to fix it all
Super friendly guy named Michael. He is the store manager. The service was fast and efficient. They are way cheaper than take 5. I will definitely be using them for my oil changes from now on.
Had a slow leak in my front tire and Brandon patched me up within 20 minutes, such great customer service!
A big thank to Brandon and the guys at this location. Very friendly and professional. You guys are great.
Been going to this shop for 2+ yrs & will always be grateful for their utmost services. Even after a makeover of its own all around, after today, I’m pleased with how they remain reliable & caring to their customers. That aspect clearly won’t be changing.
Awesome experience! Thank you for your expedient response time and amazing service!
Ive visited this location twice, waited until the second time to write a review. I was given the place on the recommendation of a friend, and have been very impressed. Speedy, reasonably priced, up-front and honest service. Never feel like Im going to get the run around about extras, and they always do the best job to make sure my oil-change is beyond my expectations. I take my and my wifes car here any time I need an oil change, and as long as its a quiet day its a 15 minute visit, 25 minutes at the most. Mike is extremely professional, friendly, and really goes the extra mile for his customers, will recommend to a friend, and will continue my business here.
Helped me out numerous times, very friendly, highly recommend
Quoted for 789 tires and waited for a week to get in and was told they would be 1200. Never call this place again.
New manager, Mike was so helpful and friendly! Had an awesome coupon for an oil change but he was kind enough to talk to me about other things I need and when I need them! He was honest and so great! Will definitely be back when I need tires and another oil change. Check them out! You won’t be sorry!
I always get nervous going to any auto repair alone seeing as the stigma of being a young woman says they will over charge you, etc. This was not the case at Monro! Mike was so extremely friendly and professional and offered me the sale price of the better oil. I called before I came in to make sure they had availability and mike got me right in! Great service for a great price and quick! Definitely recommend!!
Mike and Tyler were awesome. I went in last minute, they took me in rt away and gave me discounts at a great price! I will definately return to them for future service needs! U must give them a try. They were honest and friendly. I found a new home for my car!
Awesome service with a smile. Mike really helped me out and at a reasonable price! I was in and out in no time and am confident about the quality of work done. Midas had claimed I had lower control arm issues but Mike at Monro found it to be only a pad and rotor issue, saving me almost $100!! Thanks Monro, will definitely continue to do business with you!
I was coming from out of town with my son to purchase a used car. We searched for a mechanic to provide an inspection and we were thrilled that our online service found Michaels store from so many positive reviews. Booked an appointment online. They were ready as scheduled. He and his crew member were great - very friendly, thorough and attentive. They walked us through what they found and went above and beyond with help and recommendations!
Mike was very personable and friendly. I was having issues with my car battery and he scheduled me in as soon as possible. He checked my battery and advised me to get a new battery instead of paying for the battery corrosion cleaning. He changed my oil and replaced my battery and I was able to get in have my car serviced and left. I would definitely recommend getting your car serviced at this location.
I had a pleasant experience at Monro. I called to get an appointment for an oil change and they got me in on the same day. I was expecting to have to wait at least a few days to get in. Michael, the store manager was very friendly and personable. They were able to take my car in the bay by my scheduled appointment time and they had the oil change done very quickly. I will keep returning for future oil changes and possibly other repair needs.
Mike and Bob were fantastic. Both were so nice and friendly. They did a great job on my car. They got it right in with no wait time. I am so glad I stopped in and I will definitely be a return customer. Thank you Mike and Bob for the great customer service!!
Absolutely Awesome! For being a corporate chain, this company is very down to earth and helpful. What we were sure was going to cost us over $1000 to get fixed, they rooted out the problem immediately and it saved us HUNDREDS!! Mike was so nice and helpful he really made our day. Nice conversation, very comfortable even during this polar vortex!! Must come next time your car isnt at its best. They will change that! - DaLomonze
They are lifesavers! The manager Mike was so personable and made sure the service was great. They were able to fix the car same day, and Mike even drove me home while I waited. I was very happy with every interaction during the process.
Great job. Extremely professional. He got me in right away and completed rear brake pads, rotors, and calipers in just a few hours. Excellent price! My work van was only off the road for a short time. I would highly recommend this location.
Such a great help ! I had a flat tire the day before and they were very accommodating to get me services the next morning, and very honest as I expressed my concerns with the rest of the tires, oil changes and windshield fluid leaks. They did a full system check and discussed all my options in saving money. An all-around great experience with the labor, the communication and customer service. THANK YOU !
I brought my van in for a routine oil change, and I asked if they could check out a rattle in the exhausts that started after installing a hitch. The crew at Monro spent extra time investigating and adding some spacers to get rid of the rattle at no extra charge. They have always done great work on my car, but this was above and beyond. Thanks.
Great experience! Had an appointment at 2,they pulled my car into the bay at 2:01. Gave me a great price for a new muffler,said it would be done in an hour to an hour and a half and had it done in 45 mins. Super nice and professional. I will be back!
They are awesome!! I went to 2 different stores and Mr. Tire is the only place that has the tire size i needed! I was in and out in 20 minutes!!
My name is Terri Murphy ... I received service at Monroe Muffler service on State Rd. Mike the manager was very knowledgeable and really cared about my car. The staff was very helpful as well. My phone wasnt working biy I want to make sure this location a five stars fir their service today. Excellent!!
Thank you to Mike and his staff! The work was somewhat complicated, but they did a very thorough job. When I needed transportation, they helped me out there, as well. I will definitely continue to bring my business to this location. Under Mikes new management, this Monro franchise should make you proud!
Lovely Guest services, attention to detail and speed & expertise. The store was spotless and the employees were friendly and informative. I felt like I was in charge of the entire situation from start to finish. They kept me informed and updated every step of the way as to exactly how they were progressing with my service. I will be back to visit them again.
Made a trip to Akron, from Fort Wayne. When I got here my front left bearings and tie-rod was very bad, had to be replaced before I went back home to Fort Wayne, was holiday weekend only place that could get me in on a Saturday. Very grateful for there help/work, they did a great job and also decent price and in less time then they told me. Great guys here! Thanks again!
First of all, the guy DID NOT ask if I wanted any extra services along with the 4 tires I was purchasing. He DID NOT go over ANYTHING on the quote paper. He did mumble the quote and barely passed the papers over to me to look at. Secondly, they did not put my spare tire back where it belongs, no they threw it in my trunk proceeded to put one snow tire on top of it then put the other DIRTY tire in my backseat on top of personal items that are now dirty and smell like rubber. This place is a complete rip off and unprofessional and I will tell any one I know TO NEVER GO TO THIS PLACE.
I’ve been a customer of this Monro for a few years for my oil changes and regular maintenance. I just had them do some repairs on my fuel lines, they got my car in faster than I expected and the price was fair. The employees and management here are always really helpful and friendly, even more so in recent years.
These guys are absolutely spectacular! I have been going here for nearly 15 years and have always been happy with 1) their price 2) the answers Im given and 3) the quality of their work and helpfulness.In the most recent example of how great the staff is here, my friends car broke down in Akron a few nights ago. After getting it towed to a nearby mechanic in Akron, the next morning she was quoted more than $1,800 for the repair. I called Jeremy, and within 5 minutes he said they would do the repair for less than $700. Thats just one example out of at least ten instances where these guys were half of dealership and other shops.For their pricing, helpfulness, honesty, and integrity, I will continue coming here and recommending it to anyone that needs car repairs.
Wonderful service. I went for an oil change and brake inspection. Chris was so friendly and didnt try to up sell any unnecessary work. I will absolutely be back for all my car needs. I will be recommending Chris at Monro store 400 to all my friends and family!!! Excellent work!!! 🤗🤗
Mike Lamtman and his crew do a phenomenal job every time I go there. Their prices are very reasonable, their work as fast and efficient, and they actually invest in their customers. It took me a while to find a decent shop to get my car worked on, and I’m happy I found these guys.
I had an oil change and had Shane and Steve check out some quirky things going on with the breaks. It turned out I had some serious break issues. They took great care of the problems and me. I will go to them again. They went out of their way to make sure I got a fair price for the work that was done.They did a terrific job!!!
Service was great. Marcus took great care of my car like it was his own. Grateful to have someone show me what was going on. He made me feel like I wasnt in just another shop and just another customer so thank you Marcus for making sure I can safely drive my car.
Went here for an oil change yesterday, which took far longer than it should have (an hour and a half). When a customer can leave their car there for service, that’s one thing, but if they know the customer is waiting to get other things done with their day, you shouldn’t leave them waiting that long. However, aside from the long waiting time, my true complaint is about the young man at the front counter. I heard from his conversation with another customer that he is new on the job, but he seemed to have no idea what good customer service should look like (I worked in customer service for years and was pretty appalled). I went up to the counter to pay while the counter worker was doing something else, since I saw that the mechanic put my paperwork there. Another customer, a man, came in behind me. When the counter worker returned to his spot, he ignored me and asked the man behind me what he needed. It was incredibly rude and unprofessional. The customer who came in behind me had to tell him that I was waiting at the counter first. They gave me no answers to my concerns about my car that I had asked them to check on during the oil change, and by the time I was paying, I wasn’t about to bother with asking since I was there far later than I expected.I almost have to laugh at what the counter worker said to another customer - “I’m in the business of keeping people’s business.” Yeah right. I will never return to this location again.
They do great work! They are fast, efficient, and very kind gentlemen(: they greeted me with friendly faces and made sure my vehicle was in the best condition possible when I left. I will surely use this Monro from now on, and you should as well!(:
I came to Monroe because Midas told me I needed my rear shocks done and their prices were too high($700). When I got here they looked at my car and I didn’t even need my shocks done but I asked what their price was and it was only about $500) Michael Lamtman the store manager was very honest and helped me with my car. I definitely recommend this Monro to anyone. Amazing customer service and affordable prices
I just wanted to say what great customer service we received from this Monro. The manager helped us out so much when I found out I needed my exhaust totally replaced. We received pictures along the way so we could see what was happening. Everything was done so quickly and our service was phenomenal!
Love this place, brought my car here after another mechanic lied about fixing stuff that didnt need fixed. All the workers here are extremely nice and professional. They go out of their way to help me understand whats wrong with my car and what my options are. I dont feel taken advantage of when I leave here. If you want a trust worthy place, bring your car here.
Mike, the new GM, he went the extra mile to make me a happy customer. I truly appreciate his services. I will continue to use and recommend his store to my family and friends. Thanks again Mike!
Would give 5 stars but..... oil splatter all over windshield, wipers and inside hood. Grease hand print on mirror and door handle?? Was told free tire rotation but they said I didn’t need it?? But I still wanted it. Staff was friendly.
I was about to leave for an important out of town trip. My vehicle started to make an aggressive grinding noise, which sounded horrendous and it was shaking as well. I called four different auto repair businesses on a Saturday afternoon. Only one shop made an incredible effort to rescue me from my situation. It was Mike Lamtman (The Manager) who suggested that I come in and he would make arrangements to determine the cause and necessary remedy quickly! I arrived and Mikes team immediately went into action putting my truck on the rack! It was a wheel bearing that they determined was bad. I figured that the part needed to be ordered (this would add more time wasted!) but much to my chagrin, Mike had it in stock!! In a quick 90 minutes, my vehicle was as good as new!! This fast professional service along with a huge stock of parts saved the day! If you need any type of service to your vehicle, Mike Lamtman and his team will deliver!! They earned 10 stars in my book but Google only allows up to 5 stars!! Thank you, Mike (And your team!) for a first class experience!!
This was my first time coming to Monro. The staff was AMAZING! And pricing is wonderful & affordable! They work with you and are super nice! Great customer service! I will definitely come back for my remainder oil changes!
I was referred to this place from a friend of mine saying “if you need any car work done Jeremy is the man”. Me being a skeptic, a skeptic in need, but a skeptic none the less decided to call his bluff. I called this location with inquiries about my vehicle already knowing the parts pricing and labor hour breakdown based on the guide I personally purchased. I began to grill him and test his knowledge on the phone. Not the most loquacious guy in the world but the man simply knows his stuff. I was thoroughly impressed and decided to make an appointment. I saved a lot of money and was able to get it all done in a day. I’ve taken 2 more vehicles there to be serviced. Jeremy is the only person who will work on my BMW from this point forward
Manager Mike was very friendly. I had an appointment for 2pm, my oil change was completed by 230. The only reason Im not giving 5 stars is because when I got home I realized the guy that did my oil change broke the plastic hood release lever off and didnt say anything, just stuck it in my door compartment.
Outstanding staff and service!!! Shane was phenomenal! They really go out of their way to explain any issues going on with your car. Prices are great, I appreciated how they worked with me. Won’t go anywhere else! :)
Came for air in tires and Mike helped me schedule an oil change appointment! Mike and the guys were awesome and did a quick and efficient job. 10/10 recommend anyone to go there for any of there car needs!!
Had a really great experience at Monro. I had pebbles stuck behind my rotor, making an awful screeching sound. Steve was able to fit me in and ended up not charging me, because he didnt need to remove the tire. Nice to have some honest mechanics around! :)
I stopped in (random choice bc I had a meeting nearby) at Monro Auto to balance my tires - on a 30 yr old Mazda convertible. From the minute I walked in, until I drove out of the store, I was treated with an incredible amount of respect. General Manager, Mike Lamtman and the mechanic, Bob, took time out to talk with me, but more importantly, to make sure I understood what was going on with my car. This random stop turned out to be a great find. Any shop can balance wheels/tires, but not everyone pays attn to customers like these guys did for me. I highly recommend Monro Auto - but specifically appreciate the GM, Mike and Bob, the mechanic.
Went to NTB they quoted me 1200 for pads and rotors. The guys quoted that estimate by just looking at the car parked in the parking lot. So I went to Monro. Mike the Manager took a good look and noticed it just needed pads. Paid 450 plus tax. Great service, ask for Mike he’ll take of you.
I came in with a flat tire. Rather than up selling me for a new tire, Tyler and his team patched the flat and saved me hundreds of dollars. The whole experience took 15 minutes. Best flat tire ever!
Great work, fantastic and helpful people. The Manager Mike was very respectful and kind, the work preformed by mechanic Jessie was quick and perfect. I highly recommend Monro and this location specifically.
If i could leave a negative review i probably would! This is honestly my first review on any place. Im in shock with the customer service i just got. But heres what happened about 3 days ago i was in there as a walk in and they were busy so i waited for the tech to look af it and tell me what it would cost to get it fixed and then i will make an appointment well he lifted my car and goes yeah it will be about 80 to 100 to fix it and we made an appointment well today my appointment comes up i take my car in 15 minutes eairly and drop it off with them because they said they couldnt get to my car until 1 even though my appointment was at 11 so i walked home i called in at to to check on it and he told me the same exact thing the other guy did but this time he told me 200-300 to do it i told him what the other tech said and he proceeded to tell me well im not doing it for that price so i told him never mind ill get the car so i walk down there to get the car and the didnt say two words to me he just gave me my keys with an attitude and walked away with out saying a single word to me just a dirty look and a cold shoulder
Best customer service. No hidden fees or extra cost. The asst manager was wonderful he called me back and showed me that I had a bad belt and did everything he could to make it as cheap as possible for me. Marcus was wonderful. I will never go anywhere else for a oil change.
Very easily the best auto service in the in Cuyahoga Falls Ive ever gone to. Staff is on point, honest, and always willing to answer questions for the sake of convince. I doubt I will go to anywhere else, they have my business for life
I typically never leave a 1 star review because everyone makes mistakes and it happens. I have had too many mistakes happen here to justify it with a bad day though.I got an oil change here and when I checked the oil later, the dipstick was completely covered. This is after I dipped and wiped several times. Way, way above the fill line.My girlfriend recently attempted to get a muffler repair done that was also handled poorly. She asked for an estimate for just the muffler. They quoted her the price for her entire exhaust. When she questioned the person on the quote, they insisted it was just for the muffler and that the price was so high because they had to outsource the part. We got it done somewhere else for less than 1/5 of the price.I highly recommend shopping around before you commit your car repair or maintenance here.
They took my car 10 minutes early, gave me a discount on my oil change, and had me on the road half an hour later! I was greeted by the new manager, and I was especially pleased by the courteous, quick service I received, because my last visit under the old management was not so pleasant.
Visited the location on 1584 state road for the first time to have my oil changed and Andrew and Frankie did a great job of making me feel like I was a regular customer. Great guys and great customer service!
Stopped in with no appointment for an oil change and the employees stopped eating their lunch just to squeeze me in! Great service, friendly and professional! I even learned tomorrow is National left handers day! Thanks for the great service Monroe Tire!
Went in to see why water was leaking into my drivers side and they told me there was nothing mechanically wrong with my car after looking at it. I went to another mechanic and they told me my sunroof drain was clogged. I eve asked Monro if they had checked my sunroof drain, they said yes. Clearly they didn’t. Wasted my time and I will be taking my money elsewhere from now on.
Great work on my rear brakes today. Store is under new management and Mike and his guys are the best. My go-to place for my oil changes and tire rotations too.
I recently went to valvoline to get my oil changed because my car was making a fun noise. The tech whole did my oil change said that I was leaking oil faster then I could put it in. The manager told me that I needed and oil pan like ASAP. I told him that I needed my car and I needed to take care of this right away. He then recommended that I go see Jeremy at monro. He said that him and all the employees get work done there. He gave me a business card and I was on my way. When I got there they were super busy. I was like great I’m going to be there all day. As soon as I walked this tan gorgeous hunk of a man greeted me with this beautiful smile. Jeremy asked me what I needed and he got me right in. He then told me that what I thought was wrong with my car wasn’t the case, and that it was some oil pressure thing that was a lot cheaper. Within twenty minutes my car was back in running condition. Jeremy also informed me that I need brakes and that why my car was squealing when I stop. I’ll be back next payday to get those! Great friendly quick service. I’m going to tell all my friends and family to see Jeremy at monro.
Jeremy is one awesome guy. Very out going and easy to talk to. I was hearing a noise from my car. Jeremy pulled it in quick then I could blink and within about twenty minutes he had a full estimate written out explaining every little thing that was wrong with my car. He even broke it down to items that where high priority and low priority. I had no idea there were so many things wrong with my car!! But what I was most impressed about was that talking to Jeremy was like talking to a long lost friend not just some guy who was trying to sell me stuff. I would recommend this place to anyone who appreciates an honest mechanic.
Mike got me in and out for an oil change without an appointment! After a long day, it was very much appreciated!!! This is my new shop. Highly recommend.
This place offers a free oil change for a 5 star google review... that’s basically cheating. But I took my car for an oil change yesterday and told the technician that I’ve been hearing a grinding noise and think it’s the breaks. He said “don’t worry we’ll do a full inspection on it and find out what’s going on”. They did the oil change, backed out my car and gave me a thumbs up. I asked “did you check to see where the sound was coming from?” They said “oh shoot I totally forgot. My printer isn’t printing and I got 3 people behind you. So can we reschedule for Saturday?” I said “well I was hoping you could have fixed it today, but sure.” I’m driving home now. I get off route 8 on broad and I hear this horrendous scraping sound. My entire metal undershield is now scraping on the road and my car sounds much worse. I ripped off the shield and it’s magically missing all the screws (I have a 2016 Honda Civic with 19000 miles). This is why I wanted whatever was causing the problem to be looked at the day I took it in the shop. Not only did they mess up the oil change but I still need breaks. So no, I will not give a 5-star review for a free oil change. Also, my car does not need full synthetic oil, which the tech lied about. This place is a mess.
I want to commend Chris and store #400 for the excellent service for my wife and I when we visited your store. The professional attitude that he showed is an asset to your company. We were disappointed that he was no longer at store #407 and glad that he now was working in the same area at your store.
Had a coupon for free tire repair. Service technicians were friendly personable and informative of procedure. Although the free wasnt really free 11 bucks and some change for labor. Would highly recommend.
Mike the Manager is very professional. He and his full staff are very good. They are very attentive. If you need some work done give them a try. Good, Fast, and Friendly.
I was stuck on the side of the road luckily I had a business card from this location. The handsome friendly manager, Jeremy came and saved me. I really appreciate his time and help. Great customer service and professional attitude.
Within minutes I pulled up my car was already on the rack getting my oil change. Very professional and was able to give me deals on my oil change and even cleared the corrosion off my battery. Will be returning in the future.
I came here to get an oil change. I was greated by Mike. He is top notch He knows what he is doing and is very kind to let you know of any other things you might not have thought of asking about.He definitely is one of the rare machanics who cares about others. Ill definitely be returning on any other matters. Thanks Mike~Asa
Great service, very friendly staff. Mike had me in and out in no time. Highly recommend for any car service, and they have WiFi while you wait.
I went to this store to get an oil change and I was checked in and ready to go in a timely fashion. Also they gave me insight on my front rotors getting grooves. I will be back again to get them replaced.
Came to monro muffler for an oil change, and after speaking with Chris he let us know something else may need to be done to make sure we had a safe vehicle on the road. Me and my family would just like to thank Chris at the #400 location for going up and beyond for us. You our friend are greatly appreciated!
Great guys. Went for an oil change. They got me in right away and took great care of me. No extra costs or pressure. Ladies (and gentlemen) go to monro they will take excellent care of you.
Went in for an oil change it was done quickly and affordably. The people working were super nice great attitudes. I highly recommend going here for any of your needs, I know I will go back.
I took my Subaru to get inspected for a fluid leak.The manager and technician were extraordinary helpful. Even though they were unable to fix it, the manager called a local Subaru dealer and started the process of getting it repaired. Very honest and helpful!
Affordable, Very fast and accommodating if you get an appointment. Was very understand when I very shyly asked not to be addressed with masculine pronouns. Manager said he marched in trans rallies. 😮
Second car I had fixed. Did everything they could to keep price reasonable and did not try and up sale. Ask for Mike!! Great guy- friendly and very professional
Wonderful, extremely knowledgeable, and timely getting my car issues handled. The crew is always pleasant too! Cant say enough about this place, its always a great experience!
Ive been using these guys over the course of the last year for everything from oil changes to tire rotations and felt that I had been treated well but this last experience will be the last time I go there for anything. They diagnosed my car as having a bad battery and said it would be $200 to get a new battery installed. (Autozone said $100) Thats an outrageous price for a new battery so I said Id take it elsewhere. They charged me $30 just to tell me that I needed a new battery. They tried to start it up for me but coudnt so I asked to try to start the car myself and I got it going after a few attempts. The mechanic saw this and said the battery isnt your only issue theres something else wrong but I dont know what. He said he couldnt diagnose it. So in effect they charged me a $30 diagnostic fee and gave me only a partial diagnosis. This is clearly unacceptable so count me an extremely dissatisfied customer. I thought they were straight shooters but for anything more serious than an oil change Id say theyre looking to get the most money possible out of you for very little effort. Look elsewhere for quality service.
The guys at monro we’re fantastic. Jeremy was super helpful and walked me through everything going on with my car. The customer service was great and the speed of service even better. I’d definitely recommend this place to friends !
MIKE gave me excellent service. He rectified the issues I had with my card was charged twice from my last oil change. He took the time out to apologize for the mishap.
Mike is a very nice an honest guy who went out of his way to find us a better deal on a tire rod. His employees were fast and observant and polite
Mike, the manager, did a great job and the crew was able to get me in and out for my oil change upon my walk-in. I definitely recommend this place and will be back.
Mike the man incharge was very helpful. He even saw that I was left handed and told me about the left handed holiday coming up in July. I would definitely comeback and get my car fixed from Mike. 💯💯💯💪🏾💪🏾😎😎
Mike helped me set my appointment up over the phone very fast service nice and friendly people I will be back for my auto care and repair!!!Highly recommend
Mike got me in and out quickly without a problem. Very helpful and informed me of any issues with my car. Great Service!
My car was rattling so I stopped in. It was just the heat shield and I needed screws. They replaced the screws and didnt charge me anything! Will definitely go back!
Great experience! The staff actually gave me some tips to help me spend less. The diagnosis and repair didn’t take long at all. Very professional. Not surprises. Will be back!
Came in to get my car checked up on they replaced my air filter and filled my tires with air. Monro is one of the best thanks to their new manager Mike. One of the nicest and most professional encounter.
Very courteous and professional. Didnt overcharge me. Got the job done right the first time. Will continue to bring my vehicle to this service shop. Thanks Steve and Shane.
This has to be the worst Monro Muffler Brake (no-service) service I have ever experiened! I dropped my vehicle off at 12 noon during my lunch hour, to have my back brakes looked at and was told it was my rotors and pads that needed replacing. I asked if I left my vehicle and came to pick it up (4 1/2 hours later) after work would it be ready, and was told yes it would. I called their shop 30 minutes before clocking out from work and asked was my vehicle ready and was told it would be when I got there. NOT ONLY WAS IT NOT READY I SAT IN THE SHOP WAITING for another 2 1/2 hours only to be told that there was a bent caliber and that they could not fix my brakes until the next day! So I told them ok, the next day they had my vehicle until 4:30 p.m., as I write this I am still stuck once again at work without my vehicle. All of this happened 2/16/2017 - 2/18/2017 !!!!!!!!!
I got in right away, no appointment needed. My TPMS valve needed replaced. They were honest, friendly and respectful. Didnt try to sell me repairs that I didnt need.Will go back!
Great job. Went in for a oil change and they got me all the way together. Fast n friendly service. The manager and staff were friendly also.
Brought in to have my shackle replaced and had the new part with me. Was told no problem it will be an hour... 2 hours later were almost done and hour later were finishing up. Still waiting as of now... complained about the wait and it was brushed offUpdate... not only was the wait rediculous but the broke my rim and let me leave on it with a child in the vehicle (it was obvious), the also dropped my drum off the back and broke it... to be fair it was replaced... after 6 visits and i had to take it to a different monro shop in stow where the manager is competent and took care of it. This wen on for almost a month before it was made right. I contacted the corporate offices to ask for the DM to contact me about a refund for this being so horrible and i have yet to hear back from them. Do not take your vehicle here. If they do make it right for you it only takes a month or so.
Ive been coming here for years for my oil changes and the staff has always been nice and welcoming. They always have a good deal and they dont try to upsell me. Ill always come back here.
They got me in quickly and were very courteous. They talked me through everything, too. Tyler was super helpful even while crazy busy. Great guys.
Mike, Tyler and John were awesome. A refreshing change to this store. We have had mediocre service from this location in the past and we are glad to see that they now have good managment and a good crew.
Just stopping through for a quick oil change on our way back to Alabama. Great, fast service! Mike had us in and out in less than 20 minutes! Thanks guys!!
Super nice staff! Very welcoming and great prices. I have been coming here for oil changes and they have the best prices! Highly recommend!
Mike the new GM was a really awesome guy! Oil change was perfect and done quickly! Only place Iv got my car done for years!
You saved me over 1,800.00$ midas try to say, i needed way more work then i really needed and tryed to charge me 2,400.00. My daughter angel wouldnt let me go back she told me to come to you mike before i go back to midas to see what u thought the problem was. Thank you for being a respectable person and helping us out,and not abuseing your power sence im a woman.
They were awesome inspected my car in no time! Even told me what to look out for in case there was a problem!
Wonderful service from Jeremy and staff....They are very knowledgeable about what they do and respond well to multiple questions!! I have recommended this business to many people!! I will continue to take my cars here!!
These guys are awesome. Mike the manager got me in and out in reasonable amount time. Great deal on oil change!
This shop was VERY hospitable! The owner, made me feel relaxed and small talked about our day. He was very kind, with IN and OUT service. Definitely recommend!
I walked in knowing only my muffler needed replaced. After they looked at my car they they agreed it was just the muffler needing replaced. Then they told me that it would cost $250 (minimum), they neglected to tell me that was the estimate to replace my WHOLE exhaust system, not just my muffler. Also Apparently despite being a muffler shop they have to outsource their parts.My suggestion? Walk across the street and buy a muffler from AutoZone and take it somewhere else to get it installed.Not sure if theyre sexist or just scammers
Very happy with my experience here ! Instead of just replacing everything gave me cheaper option of using what i already had to make my muffler and pipes work and its quiet and smooth ... Thank you Jeremy and the other staff
They have an amazing service and Mike the store manager gave me all my options for oil change and tire balance helped me out and saved me a lot of money thanks for the amazing service!!
Best customer service I have ever received! Top notch from the front desk to the mechanic doing the repairs! I highly recommend this location! Very satisfied customer.
Mike got me in quickly with great service, I was heading to Michigan and needed my brakes checked. Great service and felt very safe on my trip
Great job! Mike and Chris got me in and got my car back on the road. I would recommend this place to everyone. No more noisy muffler system!
Love Monroe Muffler been going to them for years..Great customer service, Mike the Manager got me in and out. Highly recommend this Location
Been here twice in the past 2 days pestering the guys to do little stuff i dont want to do because of the cold and snow. Still great service very polite and fast. Had me in and out both days in under a half hour.
Horrible first they put the wrong oil in but said they will replace it the next time I came in well I went back and they refused to do so trying to tell me I already got it replaced basically calling me a liar and refused to honor their word and when they were finally done with the oil change they didnt even inform me they were finished with my car so I just stood around waiting because their waiting room is so dirty its like they dont know what a mop is sadly oh and there was a quite a bit of oil dripping from a spill and they poured degreaser all over my hot and running engine...horrible idea..... they lost my business
I normally don’t go to Monroe because they have horrible service but I really needed an oil change. The mechanic Jeremy was really nice and helpful I wouldn’t mind going back
Steve was great he even had to stay over to make I would have my car in time .. & gave me great advice on upcoming issues very professional and kind .. all new brakelines at a good price compared to many many places.. Ill be back
Got me in at the last minute with no appointment and was extremely nice! Definitely will be coming back, even gave me a discount on my oil change 🙂
Great customer service, timely and good consultation on new tires. Very happy with work that’s been done on my Jeep!
Mike got me in and out for a oil change fast without and appointment and priced some tires for me. GREAT SERVICE‼️
Very quick service, honest people. Mike the owner knows his cars. I will have all my cars maintenance done here.
The manager Mike was awesome. He was by himself. He got my car right in was fast and efficient. Thanks Pat.
Mike the new GM was Awesome! Had my oil changed and was done in 15 minutes! Will return there for the next oil change!
Quick patch job on a tire, in and out in 15 minutes. Gave helpful information on tire life remaining with no attempt to sell or upsell. Thanks!
I had an appointment at 12.. however he was verrry busy. However there was barely any wait and he got me in an out in no time. Awesome place.
Great service ! Super friendly . Came 10 min early but was no problem, took me right away! Definitely recommend.
Awesome place to get any type of work done on ur car or truck. They are very honest and they seemed to treat every car like it was their own.
Mike and his staff went above and beyond to fix the many problems on my car at a great price! Very friendly and professional!
Mike was able to get me in and out quickly for an oil change, was very kind; also got me a great deal on tires
Chris and Mike were awesome! Under new management and they took care of everything! I highly recommend this store!Thank you so much.
Really cool place and the manager is really nice. But Mike you charged me for the oil filter I brought in lol.
This will be the only place I go to for car issues. They were absolutely professional and very sweet to my toddler! Friendliest car place Ive ever been to.
Romey is very personable and gets the job done at the same time! They were even able to squeeze me in without an appointment!
Jeremy an his crew did a great job getting my car back on the road they were very kind an couertous an provided a great customer experience throughout the whole process an will recommend this car shop over any other
Mike the new GM took great care of me and help me out with my brake pads great place to have them service your vehicle.
Great customer service. Mike Lamtman, GM did my oil change and he was very pleasant.
Great professional environment! Gave me great deals on tires and alignment. Plus fast services!
Mike the general manager got me in without an apt, the price was good, and the staff were friendly. Ill be back in 3,000 miles for sure.
Amazing place super friendly and reasonable. Mike makes you feel like family. Found my new mechanic.
The manager Mike did a excellent job of helping me get everything worked out. Service was perfect!!
Chris has been excellent at treating my car with the TLC it desperately needs. Ask for Chris for great customer service and always has a smile.
We’ve used this Munro store for seven years. The management and staff are helpful, honest, and always make sure we understand what our cars need.
Wow what a joke.They tried telling me my rack and pinion was bad when my car was making noise and it would cost me 900 dollars plus tax. I took it to someone else i trusted more on the other side of the town and it was my SWAY BAR STABILIZERS AND IT WAS ONLY A 90 DOLLAR FIX. What a joke this place is! Never trust this chain!!
Mike got me in right away and fixed my brakes my back yard mechanic put the wrong rotors on my van great place fantastic work
Mike was excellent before he even helped me his customer service skills were on point I will be referring everyone I know 😊 thanks mike
Shane was fantastic! He found some problems during the inspection and took care of the worst of them during an oil change. I was only there about an hour. Ill defiantly go back.
Another good experience. These guys deserve to be able to offer their customers a clean, comfortable waiting area. Go from good to great.
They were quick and very nice men.. I love coming to this munroe for satisfactory and perfect work.. Thanks gentelman you were awesome.
Called in last minute for oil change. In/out. Didn’t try to upsell me on anything. Great customer service!
Mike and his crew did an amazing job! Fast and excellent service! Highly recommended!
I have been to 2 locations. I made an error in my rating and have fixed it! The service advisor was wonderful!
Excellent customer service. Michael is very helpful and patient in explaining what’s going on with your car !
Very pleased with the keeping of the appointment in spite of walkins. Appreciated the time taken to make me aware of an issue with previous services at another facility.
Had to change my review they suck my fiance and I both were suppose to get oil changes and I know for a fact they didnt change his oil because he had car work done days later and was told he needed a oil change
Great place know there stuff. Will be honest on whats wrong with car.
The manager was fantastic. Took care of all my needs and I was out quickly. I highly recommend this place.
I just gat my car back from getting a muffler put on you guys did a great job and i will tell friends and family to go to Monro for good quality work thanks you so much.
I am pleased with the service here..Mike was very helpful and he did a great job for me.
Great service from Mike! Was able to get me in on a holiday and fixed muffler while I waited!
Very professional timely and fair. Didnt try to beat me up with the pricing. Will use them again.. Thank you Monroe..
Mike inspected my car for Free very helpfuland a pleasure to do businessand auick to the point with a great price for all that is needed to fix my car
Stay away total ripoff place. Lied to me face and only did only half of my oil change. Manger was complaining to some one on her personal cell phone about how all her customers are stupid and how she hated them all
I received excellent service, thank you Mike for such good customer service, I will definitely be back!
Quick professional repair for a flat! Thanks Gary!
Chris did an excellent job on my Nissan an a few other problems I had with my car I recommend monro 400 if u have any car problems and ask for Chris
Everyone up here are nice and friendly and worked me in same day appointment will definitely come back again
Michael got me right in and out my experience was great 👌 and I also learned about national left hand holiday August 13th 🤗
Mike put a valve in my tire. In and out. Excellent service. I will continue to use them for my auto service needs.
My nephew is the manager ans my son is his assistant and they both do great work and they know what there doing.
Michael was friendly and helpful. He has very good specials that is not on website. Good service.
Service was great! Prices were good, and the workers were awesome! I would visit this place anytime and every time!
Mike did an job with my car, service was fast and he helped me save money
Service was fast and was excellent, and the Sunday hours are great if you need weekend repairs.
Tyler was really nice at the register and they did my oil change really fast for cheap
The manager comped my oil change because he felt that I waited too long. I didnt even complain.
Wouldnt have them ever touch my car again. They do half ass work, then when that work fails they blame it on a bad crew that was all fired and claim its not covered under warranty. This has happened twice now.
I recieved fabulous service from Jeremy and his technician! I was impressed by their knowledge and speed of business!
Hi mike i really appreciate from you sir for free inspection my car i really recommend you guys to see him he is a nice guy thanks alot
Best customer service I have ever received. I highly recommend going to this location the staff is very friendly.
Took my car here to get the A/C checked. The service was perfect & I recommend this place to everyone.
Very nice people great service Kevin was awesome in helping us out. Best sevice ever!
They were very helpful and took care of my vehicle in a timely manner.
Needed an quick oil change on an old car the price was great and 👍 glad it didnt take an + hrs Walt
Came in for an oil change. They found some metal in my tire. Great guys! Great work!
Needed help installing front head light light bulb. They got my car in and out with quick and skilled service!
Manager, Mike and auto tech provided excellent and speedy service. Felt like home.
Total reviews rating 4.7
199 Reviews for Mr. Tire Auto Service Centers 2023:
Review №1
2022-07-16Great service. Had my car brought here because it wouldnt start. They looked at it right away. They tested the alternator and said it was good. Come to find out it was the battery. They replaced my old one with the new one I had in my car free of charge. Thanks Gary the manager sorry if I forgot your name. But I will definitely take my car back here if I have problems in the future
Review №2
2022-02-15We are so fortunate to have such honest, friendly and upfront mechanics here in Cuyahoga Falls. We have been coming to this shop for two years, and am super thankful for their help in not only diagnosing issues with our two cars, but also determining the best solution. Most recently we had a bent rim caused from the last winter storm and they fixed it for us free of charge, without the diagnostic fee! Definitely appreciate them and thank them for always being a quick and friendly solution to our automotive problems.
Review №3
2022-05-24I really appreciate Gary. His honesty and his willingness to help myself and my son. My son has a used Jeep Liberty that has been in to Mr Tire a few times. Some appointments weren’t necessary and Gary said so. Thank you for your honesty
Review №4
2022-04-04They went above and beyond to fix our van for us. We needed ball joints, tie rods, and an alignment. They got right to work on it and showed me exactly what was about to break. They were cheaper than several other shops I had already called as well. Brandon was very personable and easy and explained everything very well.
Review №5
2022-05-25Never again. They are the sleazy car types who overcharge on subpar quality and offer poor customer service. I went for a tire change months ago to have them attempt to charge me over $700 for the car change and an unauthorized break check. I was able to stop that but that only frustrated them. They did trick me on another aspect of the service which became apparent recently, but I fixed it with Conrads in Copley. If they can take advantage of you, Mr. Tire will exploit whoever. Go to Conrads some other mechanics. Conrads was significantly fairer, better customer service, better quality, and respectable. I will never go to a Mr. Tire again and hope you dont make the same mistake I did.
Review №6
2022-05-16Mounted a set of four tires. One of the tires had a slow leak. Took the wheel off and brought it up to have it checked, employees told me the shop was closed Sunday despite Sunday hours being posted online. What kind of employees show up on Sunday to NOT work? Brought the tire in today shortly after they opened, came back in the afternoon and they didnt even look at it but lied and said they did. Both times I was in, the place was a ghost town, with no customer cars in the bays or in the parking lot and one employee playing games on his phone in the corner. I just took the tire back so I can find a competent shop that knows how to mount a tire properly.UPDATE: Second tire shop confirmed the first shop was lying. When confronted for a refund, the guy at Mr. Tire started screaming at me and attempted to physically assault me. Corporate says a district manager *may* call me back tomorrow.
Review №7
2022-07-11These guys have been working on our cars for YEARS..Always efficient ..great price..done quickly and on time.
Review №8
2022-01-29I made an 11am appointment and the bald guy at the counter didn’t even know my vehicle from previous visits and he was rude said I would have a 45 minute wait so what’s the point of an appointment? I was going to ask the guy about new tires but he didn’t seem like he liked his job so I decided to leave and take my business else where… Go to Take 5 on State Rd if you want good Customer service and a friendly experience!
Review №9
2022-01-24If you think $400 is a good deal for front and back brakes, this is the place for you!If you think its reasonable to charge a $94 diagnostic fee for 15 minutes of a mechanics time, to have this person tell you that you need new brakes, WHEN YOU CAME IN AND SAID I NEED BRAKES, then this is definitely your kind of business!What a bunch of con artists.
Review №10
2022-02-17Gary is amazing. After another local tire place (Ace Tire on Main Street in Akron) broke my ready sensor in my tire and made ME pay to replace it (which is another review all together), I stopped at Mr. Tire on State Road in Cuyahoga Falls to see if anyone could help me with the new sensor, since I dont speak car. Gary not only got me squared away but also had a real compassion for what was going on. I was so upset with the other place, but e made a very bad experience at Ace Tire a very good one at Mr. Tire. Ace, where my family has been going to for decades, will no longer be getting my business. Mr. Tire will. Gary is an asset to the company, and I think someone should take notice of that. So, I am leaving a review in the hopes that someone will. Thanks.