Wheelchair-accessible entrance
Yes
Morris Furniture Company - DC & Customer PickUp in Fairborn
Categories
Location on the map
Fairborn, Greene County, Ohio, US
Accessibility
Phone: +1 937-874-7020
Site: https://www.morrisathome.com/
Site: https://www.morrisathome.com/
Opening hours
- Monday:12–6PM
- Tuesday:12–6PM
- Wednesday:12–6PM
- Thursday:12–6PM
- Friday:12–6PM
- Saturday:10AM–6PM
- Sunday:Closed
Comments (199)
Ordered new furniture in December 2020. Was told in would be in by March. That time came and went but we finally received the furniture in May. The salesman set up a threshold delivery which he said involved put the the legs on the couch and chairs. When it was delivered, the delivery crew brought everything inside in giant boxes and left. Took us an hour to unbox and generated a pickup truck load of cardboard that we had no place to dispose. I have bought furniture dozens of times over the years and never had this bad of an experience. We called the store and spoke to the sales manager who was supposed to check with his boss but apparently we were blown off by the store staff. Never heard back from them. Poor communication and poor customer service. I will think long and hard before buying from Morris again. There are plenty of other, better options.
We purchased a power reclining loveseat and a power reclining recliner in March 2020. We had to wait 2 months to get the recliner because it was on backorder. It was delivered at the end of May. In July, the hand control and the motor died. We only got 2 months use of a BRAND NEW chair. We called to have the chair repaired. Morris took 7 months to get the chair repaired. I kept calling and emailing to check on the status of our parts. I finally had to threaten them with filing a claim with the Attorney General. Magically, we had our parts within a week. During the 7 months, I asked what they were going to do to compensate us for the incredibly long delay. They said they wouldnt do anything until the recliner was repaired. I emailed Paula Wallace 4 times to check on the status of our parts. She stated she would contact the manufacturer and give us an update. That never happened. I made 9 phone calls to find out when we could expect our recliner to be fixed. I sat on hold for 2 hours on one call. Others averaged at least an hour. I wasted so much of my time on hold.Now that the recliner is repaired, I have attempted to get appropriate compensation for the frustration, time, and inconvenience. I spoke with Rusty and requested to speak to a supervisor. He said I would get a supervisor call in 48 to 72 hours. It did not occur. I called back and spoke to Brandie. She refused to get a supervisor or put in a request for a supervisor to call. Apparently, Morris does not believe in keeping their word. They train their representatives to never allow a customer to speak to a supervisor.Morris is one of the worst companies I have ever dealt with in terms of customer service!!!!
Posted a bad review 2 weeks ago after dealing with the terrible sectional we purchased. Morris replied and asked me to email them and still have yet got a response. Cant call the store they never answer the phone. Weve been waiting since August for 3 replacement pieces for our 6 month old $3,000 high quality China made sectional still no reply. Dont ever shop here. If I could return the sectional I would bring it back myself. So glad we have a 5 year warranty with this unprofessional business. 1 star is a generous rating. I would put 0 if it would let me
I bought a sectional Nov 2020 the foot was broken during delivery and one cushion was discolored.. December 2020 they send someone out to check on condition.. was told a new cushion over and foot would be ordered. It’s now December 18 2021 and I have NOT received replacement parts. I’ve called customer service multiple times. NO Help!! Just Lies on part will be sent to you. Call when you receive them! No I have not received any parts!!!😡 will never buy from Morris Furniture or any place that they associated with again.
Literally the worst company I’ve ever dealt with. A loveseat I ordered was delivered with a 3” tear on the side. I emailed the salesperson who “helped” me only to be told to contact customer service. It took 5 calls, on hold for over 4 hours total (no exaggeration), before I finally got through to someone. They came back to pick it up a week later. I still have yet to receive a refund - I’m owed nearly $600. I’d call to check on the status but I don’t have hours to wait on hold again, and I don’t believe anything they say. Prior to discovering the tear, the salesperson was also supposed to process a refund in order to price match another company, and I never received it. DO NOT do any business with this awful, awful company. I honestly don’t know how they’re still around.Update as of 10/4: this unbelievable company didn’t give me the full refund I was owed. I was told I wouldn’t be refunded the delivery charge because “they provided a service”. A service of delivering a damaged loveseat. Actual criminals.
Received the email that delivery was scheduled between Noon and 3pm which was perfect for us, we had to pick up the keys. Received a text that they would be there in 15 minutes this was at 10:30am, called the driver and said that it would take us 20 minutes to get there, he said you have 15 minutes. We arrived to the apartment and they brought the living room furniture up, brought the bedroom furniture up in boxes, they had three night stands we ordered 2, they refused to take the third one back, they left without unboxing or putting the furniture together. I called the Tri County store 15 times no answer. I’ve been a customer with Morris Furniture for a very long time, but after this fiasco I will take my business elsewhere.
If I were possible to give zero stars I would. I placed my order in May and was told it would arrive in 6-8 weeks. When I had to follow-up to check on my order status (at week 8) they told me it would be another 4 weeks. After I waited another 4 weeks again I had to check up on my order they (Dan C in the mason location) said it wouldnt be in until December. After speaking to Justin he advised I should pick out another server. Which I did. Today was my delivery date and guess what they are a NO show! At this point I am reporting them to the BBB.
Only giving 1 star because no stars was not an option. I went into the store and the salespeople refused to speak to me. When 1 finally did all she could say was that the furniture was highly overpriced and that she couldnt believe that people shopped there. I found a table that I liked but left because of the customer service. I didnt find anything else so I went back and purchased the dining set. Big mistake! I was guaranteed that the furniture being purchased in October would be in on time for a graduation, birthday and Christmas all in December. I tried to return the table because I found one that would be delivered before Thanksgiving and because the salesperson opted me into a promotion I cannot get my money back. The manager will not return any messages. The graduation and birthday have come and gone and still no table. I called to check on it and after over an hour waiting the person on the line told me that it was my fault it wasnt in because people like me wanting to celebrate milestones were the cause of the pandemic. The woman didnt bother to find out that it was a celebration of only people that have been in our close circle of 7. I was also told that they had no idea in October that there would be a pandemic and I need to be patient. Pretty sure the pandemic started way before that. I should have gone with my gut feeling on the customer service and steered clear of this place. I would have been better off to burn the $3,000 that I spent than giving it to these people.
Third party delivery could definitely use some training. They were pretty aggressive while trying to shove the couch through the front door rather taking a second to see which way they should turn and angle to get through smoothly. They were reckless in parking in the middle of a busy state route even after we suggested they pull over and park. It would have created more of a walk but would have been safer for traffic who couldnt see coming around a curve. The couch was the wrong color. We were told it only came in gray and then we received blue. Luckily we liked the blue better. The design of the chaise is horrible. Its not one solid piece. Its supported by a movable ottoman. Not even one week of having it, there is a huge crease all the way across the cushion that lines up perfectly with where the ottoman meets the couch. Im not sure why the floor model in store didnt look like this since its been sat on so many times. My husband had to remove and reposition the bracket where the pieces hook together because it was so crooked that the pieces wouldnt hook together properly. Overall, not a good experience.
The store was well stocked and the staff was very friendly and helpful. However the customer service has been a complete joke. When we try and call its a minimum 60 minutes hold time. I will never again order from this company due to that. When they finally delivered our furniture it was broken. We paid extra for the white glove delivery, meaning they put it together, unwrap everything, check for defects, and place it where we want it. They placed it where we wanted it, however didnt unwrap anything and left. When we unwrapped it. We found broken pieces. They are replacing the broken piece but not for another month. I asked for a refund on the delivery ($199), they fought me on it saying they can only refund half because $99 is standard delivery on furniture. When I quoted their website as free delivery on purchases over $899 I was put on hold again so she could check the refund status. They finally agreed to refund the whole amount. Just know what youre getting into if you have ordered or are going to order from Morris.
After dealing with Morris Home Furniture for one year over furniture we paid $3500 I do not recommend purchasing anything from them. Even with an additional warranty. They sent out an independent furniture repair company,, the gentlemen said it was the most extensive report he has completed. Morris NEVER called me back. After I called them they said they would review the report and call me on Monday, of course I never heard from them again. The pieces have been replaced 3 different times and we still have issues with them. I called them again today as I still never heard a peep from them. The customer call center is near impossible to deal with. Today, the girl named Paula hung the phone up and would not let me speak to a supervisor. She told me a supervisor is going to tell me the same thing and she could not stay on the phone with me any longer as she needed to get to other customers. Do NOT purchase furniture from Morris. Go anywhere else you can. We are now stuck with furniture that is broke, been replaced 3 times and we paid for a warranty and all they can do is have a morris repair person fix it. Not even the independent repair company fix it. Which I do not trust at all, they wont even call or email you back, you think we would get our pieces back in good shape. How would they fix it?! Seems like a bunch of wasting funds, when by now they could have given us something better. The new pieces they sent 3 times ALL had the same issues.
I drove an hour from Columbus OH to visit this store to view a dining room set. I was assisted by Rae, she was amazing. Extremely helpful, friendly, and professional. I paid for the premium delivery, $200. On the day of the delivery, I received less than a premium service. I had to stop the delivery men to ensure the butterfly leaf was not damaged and in proper working order. When deploying the leaf, they damaged it and the table. I spoke with Kim at customer service, she again was helpful and professional. A furniture tech was dispatched and he stated the table was damaged and that a credit should be applied. I spoke with Ezana about receiving that credit. He was also polite and professional. He was going back and forth with his supervisor Heather. This is where I have an issue. I was offered $100 credit, but I did not find that to be sufficient for the damage that was caused. I was offered to replace the table, but they would only replace the table and there would be no guarantee that the stain on the 4 chairs would match the stain on the table. I saw this first hand at the outlet. I stated that if the replacement was to be offered, they would need to replace the whole set. Heather was unwilling to offer me any more credit or to replace the entire set. She was also unwilling to refund my entire delivery fee of $200. Why pay for premium delivery, if youre not going to get a premium service? Overall, before my interaction with Heather, I wouldve given 4 stars, even with the issue with the damage to the table. After having to deal with Heather and her apparent inability to offer more of a credit, I can only give 1 star. My thought is, if you know that something is wrong and its been verified by a company you hired to inspect the damage, then make it right. Its too bad, as I would have used Morris in the future for my furniture needs. After Heathers inability to show proper customer service, I can not choose Morris again. You lost a customer due to Heather.
Appalling customer service and wait times. My wife and I ordered a custom 4 piece sectional and an area rug in October 2020, with the salesperson telling us wait times were 10-12 weeks. This put our estimated delivery at January 2021 at the latest. Delivery was slated for today, April 30, 2021. 6 months after our order. Company excuse is COVID19. While I understand COVID19 can cause delays, double the estimated wait time is absurd without even being contacted by the retailer to update us. After being told this is normal by our salesperson, I was issued a 15% refund on the couch. Delivery was due today and the delivery only included the rug and 3 of the 4 sectional pieces. Their solution to the piece not being loaded is to deliver it almost a week later on their schedule. Otherwise, I had to personally pick it up which I chose to do. Once at the distribution center (30 mile drive on my own time and money), I was told I had to wait 30 minutes for them to locate the piece in the warehouse. I have used this 30 minutes to contact the companies customer service and write this review to hopefully prevent other customers from this frustration due to this company.
Bought a 3-piece sectional + ottoman from Morris/Ashley Homestore on 3/7/21 and I was told it was in stock so it could be delivered in less than a week. I bought the couch with 6-month promotional financing. Delivery day comes (3/13/21) and four pieces are delivered, wrapped up. I open the wrappings to check for tears/damage and find that the LAF sofa was missing and in its place was a completely mismatching couch. Delivery people submitted the error to corporate and took mismatched couch back. I called corporate to discuss next steps and they said that the LAF was not in stock and wouldnt be until 4/11/21. Woman I spoke with also mentioned that she had added white glove delivery for the LAF for no extra charge. Then on 4/5/21, I received a voicemail from them saying that the in-stock date was pushed back until 5/20/21. I called them and was told there was nothing they could do until it was in stock, but they transferred me to the store from which I had purchased the couch originally. After talking to the original salesperson, he found me an LAF that could be delivered by 4/10/21. However, when I mentioned the white glove delivery, he did not see it on my file and had to add it himself. I was told I had to wait until after the delivery was complete to discuss compensation for the inconvenience of the whole situation. So I called corporate after delivery on 4/10 to discuss compensation options and they offered me a $100 gift card or $75 cash credit to my account. Since I was missing the LAF for an entire month, I wanted $104 to compensate me for the payment I had already made toward something I did not yet own, but I was willing to take the $100 as a credit toward my account, but not as a gift card. Corporate refused and I was told there were no supervisors who would speak to me until 4/12/21, at which point the offer would be off the table and I would potentially have to settle for 10%, which is only $62.40.
To summarize this they were aggressive, rude, condescending, unprofessional, and I would never purchase anything from this company again, they offered us a $200 gift card for the late deliveries and I will never use it because of the horrific experience I have had. There were times when in store they would make us feel threatened. They are just telling us things to get us to leave. If anything, I would like to save everyone from making the mistake of purchasing furniture from this company. We are now in February and the only things delivered are a table and two chairs. The table is also damaged and after an hour on the phone we are receiving a replacement.
0 stars. Worse place to get furniture. I have been waiting two months for delivery, and I had to call again today because it was supposed to get delivered today. Now my times aren’t in stock until 6-10, that date keeps getting pushed back. I’m having to wait another month. This is the second time I’m having to call because it hasn’t been delivered & they haven’t even called me to tell me my items were not in stock.They won’t even give me a 100% refund, since one of my items are in stock they want me to pay a restock fee and still keep 15% of the whole order.I will never recommend Morris Furniture to anyone, and I will never shop here again.
I agree with all of the bad customer experiences. I rate Morris Furniture as “-0”. I have never had the type of experience that I have had with Morris employees. I purchased a tempur-pedic mattress from them in March 2020, a week before DeWine shut the state down. I have called so many times as well as leaving messages. When my call was returned I was unable to get any type of resolve.I talked with another customer, who told me of his negative experience regarding a recliner. I paid $2,300 for this mattress, that causes my back to ache and the middle of the mattress sags so much in the middle, I have difficulty getting out of the bed. This is the worst company to deal with, after the sale. I have spent countess hours trying to get resolution, but unable to get such. Found out in late July 2020 that the employee who sold me the mattress was no longer at Morris. I left messages for him, but nobody returned the call Morris Furniture is a terrible company. After the sale you not get any cooperation/consideration. I was never able to find out what they didabout the contest related to the basketball game that was due to be played on 4.6.2020. I am now sleeping on my family room sofa. My back aches daily. Going to have to go to the doctor for back pain. Poor customer service. I have so much more to say about my very negative experience.To all who read this review, the message is, don’t shop at Morris Furniture. If I had money to give away I would give it to a food pantry or a homeless shelter, not to Morris Furniture. Bad experience.UPDATE:Sent email to customer care as per the response from the owner of Morris Furniture on 10/07/2020 & 10/08/2020. As of today 10/16/2020 I have not rec’d any type of contact from anyone connected with Morris Furniture.BUYERS!!!Beware of making purchases at Morris Furniture.
I ordered 2 custom chairs in February of 2021. They didnt arrive until June of 2021. I get it. Things are extremely delayed because of the pandemic. However, one of the chairs was broken upon arrival. A peg piece at the bottom of the chair was broken, and I dont want the chair to scratch my wood floor. So my wife emailed them. They responded to the email 2 WEEKS LATER. They scheduled someone to come out and fix it. I had to wait a month for the person to come out and look at it. When they came out, they said they had to order a part and couldnt fix it that day. They said it would take a couple weeks to get the part in and then a couple weeks (probably longer) to schedule to come back out. It is now August of 2021, and I am still trying to get a chair fixed I bought in February. I will NEVER buy furniture from this place again!!!
UPDATE: as of today, 2/9, I have had zero communication from this company. No phone call, no email, nothing, despite the little oh, please contact customer care so we can address this! reply at the bottom of my review, and certainly no refund. They owe me roughly $500, and my next step is to contact the Ohio Attorney Generals office to file a fraud complaint. As far as I can tell, they are selling factory defective merchandise, then collecting a 15% restocking fee on every mark who buys and then returns it. Given that they probably hand out the same items multiple times, it sounds like a pretty good racket to help drive up the profits of a failing company, doesnt it?Stopped into the Sugarcreek store to look around a few weeks ago and we bought a dining set and recliner (Our sales rep was lovely. This review is in no way a reflection on her, and I hope she finds a better company to work for.). We chose to pick our items up at the warehouse, since we have a truck. The dining table and two of the chairs arrived first, we inspected the boxes and both looked fine. Got the table home and the hinges for the leaf were bent and two of the screws were entirely stripped out of the holes. There was an offer to replace the table, but we said no, its fine, my husband managed to fix it.The next day (it was late when we got home from the warehouse) I put together the chairs. Hardware bags were both open in the box, screws and nuts everywhere. I managed to find all but two small lock nuts, which were missing. Screws scratched the legs of the chairs up a bit. We took a deep breath and decided to just let it go.A few days ago we went to the warehouse to pick up the recliner. This time we opened the box up and glanced at the pieces. No obvious defects, no rips, no missing parts. We brought it home and put it together--only to find that there was a defect in one of the side panels on the chairs back that left it leaning so far to the right I expected it to jump up and yell TRUMP 2020.That was the last straw for me, I called customer care and told them no, I dont want a replacement. I want a refund. This is third piece weve picked up that had issues, and Im through with this company. They had the nerve to charge us a 15% restocking fee on a chair that came to us defective. I could understand if it had been damaged; once you take it off the lot, its hard to prove you didnt damage it yourself in transport. I can say with certainty that we didnt travel back in time and sabotage the manufacturer so that they pumped out a defective Picasso-themed recliner.I told customer care (keep in mind that every time Ive dealt with them, Ive sat on hold for 20+ minutes) that I wanted to cancel the order for the remaining two dining room chairs. Im not waiting around to see whats wrong with them as well. As of today, the order has STILL not been canceled. Tomorrow, assuming it STILL hasnt been canceled, I will be filing a complaint with the Better Business Bureau, and Im letting any of my friends and family with plans to buy furniture in the future just what a nightmare this company has been to deal with.
Don’t know why it’s so hard for this company to communicate with its customers. We had my sons bed that broke within 6 months of purchase. Called and emailed into the company several times. Finally 1.5 months after the initial email and call we finally get a response. Was told a 3rd party company will follow up and send a technician. Well after 2 weeks we finally get to schedule an appointment for the company to send a technician out. Technician deems the product is not able to be fixed, said Morris will contact us with in 7-14 business days. We can dispose the broken bed. So 2 months go by don’t here a word about anything going on with my sons bed. Another 2 months go by, we get an emails saying “we are sorry but your order has been delayed” ok I get that Covid has everything at a slower pace. Get a call today was told the bed needs to be exchanged. Mind you there has been very minimal communication between Morris and us. Told the lady on the phone we were told the bed could be trashed since it was deemed un repairable. And it’s only been 6 months since we heard for anyone. Was told someone from customer service would give me a call. Get a phone call explaining how a exchange works and that the third party company would never tell us to dispose of a warranty item. I explained I was told I could by the technician. She then basically called me a liar and told me how exchanges work again. She told me if I was in doubt in which I should throw it out I should ha w called them. First of all when you call you will be on hold for hours. When you send emails you won’t hear anything for weeks or months. I use to buy many items from this company. I can tell you they have lost my business and my family’s business permanently. Can’t understand why the right hand can’t talk with the left. Communication is a vital part of any business. I worked for this company many years ago and I can see nothing has changed. I guess the customer is never right with them. And the third party company is never wrong. If you want furniture or god forbid have to have them fix something your better off looking else where. Just makes me mad that I was called a liar and my son has been sleeping on his floor for over 6 months.
My wife and I have been customers since 1967. We were very upset with a set of furniture we had purchased. We struggled for a period of time trying to get the defects repaired. We ended up sending a letter outlining all of the issues to Customer Care. Finally, when Morris Furniture management got involved the problem was resolved. We just received our replacement furniture that we were allowed to select (different brand). Our confidence in your customer care has been restored. The new furniture looks great!
Had we known how sorry and unreliable the supposed delivery service is, wed have rented a truck and picked it up ourselves. That said, I must remark that our sales rep, Adam F., went out of his way to help address the delivery deficiency. He was very professional and helpful, so 5 stars for him.
Salesman acted like it was his first day on the job. Misquoted our price total several times. He seemed more interested in selling the extended warranty then the product!! His supervisor was arrogant and rude.Customer service is the worst I’ve ever dealt with. Come on, why do I have to hang on the phone for up to an hour to get a customer service representative that only stonewalls my request. It took 5 calls (about 4 hours on the phone) some mediocre results. Never again will I purchase from this store again!
Literally the worst buying experience of my life. 8 wrong dates, wrong inventory, lost a floor model, couch delivered soaking wet, stool stained, broken promises made to repair and/or compensate - been a month and we still don’t have everything that was supposedly in stock when we purchased it (original delivery date was three days after we bought it). First time I’ve ever given a negative review - Crazy.
Poor customer service and poor communication and follow through. I purchased a platform bed , matress included. I was told my old bed would be removed. Two delivery guys came and the one driver who spoke some English stated they were only told to bring a mattress and take away a matress and I needed to buy more parts to the bed but never indicated what needed to be purchased and just left taking the bed with them . I rearranged my schedule to wait all day just to be told Im not getting my bed today. The delivery drivers complained they could not remove my old bed it was too heavy for them. But I was buying a bed heavier than the bed I purchased years ago. I was told I would get a discount if I hired someone to remove my old bed. I relented and what do you know, a father and son removed my old bed in 15 minutes without any problem. The bed came but the bed is misaligned with the base, I called morris to have someone come over to check it. I was told its under warranty and an independent contractor would call me in three days. I called Friday no work order, I called today, no work order. I was told today that there was no work order submitted and they didnt have any clue why I needed a work order. Now Im at a standstill until the person I spoke to last week comes to work. The salespeople are nice but customer service is poor, no communication and, they make up rules for delivery and repair as it suits them. When you call Morris you are on hold for too long. I understand that we are living in a time of covid-19, but Morris staff needs to be schooled on customer service, consistency and knowing what the rules are, not telling you what you want to hear. Its been a comedy of errors and now Im told that they may not be able to do anything about that bed I spent my hard earned and saved money for. 🙄🤨 My trust is gone. Something isnt right with Morris and they need to get a grip or risk tarnishing their reputation.
We had to purchase a ton of new furniture due to a fire at our residence. The delivery crew, Doug M. and Kalaeb T. were exceptional. They handled our furniture very carefully, were cordial, polite, and took the time to explain some of its features. As a team, they worked cooperatively well with each other. Nice service and delivery team from Morris. I actually believe this was the best experience Ive every had with furniture being brought to the house.
On 06/04/19 Kam and Rickey delivered a power lift bed frame and mattress to my home. The guys were very friendly, polite and efficient. They were well within the window of the two hour delivery time. They had the bed set up quickly and were on their way. They gave me the manual for the bed, and explained how the remote control worked. They also removed the old mattress and box spring as requested, and took all packing materials with them when the left. Great job! They deserve an excellent rating.
I wouldnt even give them 1 star. I was looking at a recliner chair on Morris Furniture web site and there was no info for the weight limit. All the other recliners on line that are posted from others sellers have that as part of the chair info. So I called the store in Fairborn and asked what the weight limit was on the chair. They said there is none on any recliner there, because they dont want any liability. Never heard of such a thing!! Which means they will NOT stand behind anything that they sell!! I will buy else where. So you have been warned!! I also found the chair on other web sites $200 cheaper.
This place is ran by the Ringling Bros. Was supposed to have a mattress delivered on 10/16. Didn’t get notified that delivery was rescheduled until AFTER the delivery window was specified. Now after my house is tore apart and I planned my whole day around this delivery, I had to drive to the warehouse to pickup my own items to ensure my house was together for guests. Not to mention the hour and a half I spent on hold to figure out why I wasn’t receiving the thousands of dollars of merchandise purchased. ABSOLUTE JOKE OF A COMPANY.
If I could select a zero I would do the same as the others that have stated! I have had the same BAD customer service for repairs. I have been waiting since December of 2018 to have my recliner fixed, that I purchased in November of 2018!! It took 2 months to send out parts to fix my one month old recliner and another month for the repair person to come out. Once here, he tore the chair apart and realized that Morris since the wrong parts out. NOW, April 2019 I am sitting in a still broken recliner with a huge box in my family room of a part that doesnt fit. Morris stated they would reorder the correct part and get back with me and have never done so. I have called several times and get no real answers. I spoke with a manager April 3rd, and no answer. He was suppose to call me back and never did. I like an idiot, purchased the warranty because I know recliners can have issues but never expected in one month to have to call Morris, let alone wait for repairs! I still to this day dont understand why it is better to try and fix a chair that is one month old? Why not replace it? Or if this piece of furniture is causing issues then give me credit to purchase another one that is better quality?Nothing else has been offered to me or even suggested! Im stuck with a broken chair and one day it may be fixed or not? This was the first and LAST time I will ever purchase anything from this company.
TERRIBLE COMPANY! Buyer Beware!!!!We ordered a reclining loveseat from Morris Furniture at 3777 Commerce Center Blvd on 8/22/20, with a delivery date of 9/11/20. My credit card was charged IN FULL on 8/24/20.Received a call the morning of 9/11/20 (when it was to be delivered) and was told it wasnt in, when I asked when it would be, I was simply told I dont know.Ive called and called and called, been told a different story from everyone I talk to, that is when I can get thru after being on hold forever.Last interaction with this company (9/23/20), I was promised a phone call with an update by 10/1/2020. Nope, they have no intention to do so and have never returned any of my calls (except to cancel my delivery) or replied to my email.The real kicker is, I get inundated with emails from Morris Furniture daily with all their great specials. Yet another example of how this company could care less about their customers.Wish I could give them negative stars, and I hate that I had to even give them one to post this review. I will NEVER use this company again, I have filed a complaint with the BBB, and you can rest assured I will tell all my friends about this awful company. Please, give your business to a company that DESERVES it. These folks dont.UPDATE 10/11/2020, emailed [email protected] on 10/5/2020 (per the owners reply to my review, see below) and still have not received any sort of acknowledgement of my issue.STILL waiting for this issue to be resolved, waiting for the owner to reply to my complaint with the BBB.
This review has nothing to do with their quality of product, but everything to do with their terrible customer service. I placed an order for a bed and a sectional on 08/16 for a little over 2k in total. The website told me to expect longer then average wait times which was fine as I was moving residences and didnt need it right away, but what the website didnt tell me is that Ashley furniture would proceed to charge my card for the full amount every single day. They would charge me and credit it back to make sure I was still good for the money for an entire 70 days. It was annoying and persistant.Second, when they finally were able to deliver my items on 10/24 they called me to let me know a delivery window of 0930-130. I had something going on between 10-1130 so I attempted to call them to reschedule. I waited on hold for the first department for 51 minutes. I hung up and called back for another department where I waited on hold for an additional 22 minutes. Then I tried one more time on my way to work and waited for another 15 minutes without talking to a single person. I finally gave up. I get youve got the virus and all going on, but you cannot tell me you dont have enough employees to just pick up the dang phone.Edit 10/28: In response to the reply down below, I did exactly that on 10/26 with no response from anyone. Good try though.Edit 01/29: After finally figuring out they never charged me the $1800 for my items, which I ordered in August mind you, they sent me a letter in the mail warning me that if I did not pay the outstanding balance for the items in two days they were going to take action against me. Its not my fault you charged and refunded me over 70 times and then lost track of if you actually made me pay for it or not. Get it together
I purchased a sofa in January 2021, they delivered it in February, and the delivery ppl dented and scrapped my front door, I filed a complaint, and was repeatedly told someone would call me, after at least 2 dozen follow ups, I was told in June, they no longer use that delivery service and to contact them directly, I did but their number is not in service. DO NOT USE MORRIS DELIVERY!!!! They are a lousy company to deal with, if possible buy from Morris/Ashley competition, Ive purchased furniture from Morris for over 40 years, never again.
Doug M. and Kalaeb T. We’re just fantastic! We were scheduled to receive our bedroom set 6:30-10:30 pm, which was a little late for us, but they were able to deliver the entire shipment almost an hour prior to the scheduled time which was much better for our young family. They were respectful, kind, and patient with our kids (2 & 3) who were very interested in all of the boxes an activity. They encouraged us to inspect all of the furniture and allowed us to do that before bringing it all into our home. I would highly recommend them and hope to use them again if we ever purchase again from Morris.
We bought a Adjustable Bed from Ashley furniture, Had it delivered, the two nice men whom delivered came when they said and were very nice and respectful. They were careful of not hitting walls and set the bed up quite fast. Cleaned up all debris and they were very helpful in explaining the bed. Their names wereRickey and Cam!
Kam and Rickey delivered our kitchen table in a timely manner and were careful when bringing everything in on our hard wood floors. When we ordered, we were given a day of delivery and were notified just shy of a week in advance to confirm the day and items. We were given a 4 hour window the day before the delivery and a 20 minute heads up before their arrival. Good customer service in the store and friendly delivery service as well!
I purchased a sectional online through Ashley Furniture in April which was delivered damaged by Morris Furniture in June. I reached out to customer service for a refund or replacement and was directed to contact Morris Furniture. Both Ashley and Morris have long wait times and direct you to leave a voicemail, but return calls are never received. Even sending emails to their customer care teams results in little to no contact. When contact was finally made (in August only after filing a dispute), only a replacement would be issued which was supposed to be delivered October 13th. Now the replacement has been rescheduled to November, but only if the item is received at the warehouse (which I highly doubt will happen since the item has been out of stock online since the day after I purchased it). I again asked for a refund which neither Ashley nor Morris will agree to and both companies blame each other for the problems. I am now working with an advocate in hopes of getting my money back and encourage anyone else to reach out to him if youre having issues with this horrible company. Just search on Facebook: Ashley Furniture Complaints/Issues Advocacy and Resources +Dept. of Household Goods & Services (Located in Sacramento, CA)
I am dealing with the worst purchase I have ever made. The company promises things and doesnt happen. Furniture comes in without all the parts. Customer service is absolutely beyond a poor rating. Call the corporate office to speak to people about the order and you get the run around and told they will call you right back and dont. I am a month and a half into this purchase, still dont have all my bedroom suite items, and it took 4 trips after the bed was delivered just to get the bed put together. Guess I will have to keep calling maybe they will get tired and have someone talk to me about my order and not someone from customer service, they cant get anything right on this order. The only thing positive was the sales person I had who was great during the initial purchase phase. Unfortunately he doesn have the back of his company of satisfying the customer from this purchase I made. Its unfortunate Morris was always a good company to deal with. My parents always bought furniture from Morris in Dayton years and years ago. We have bought in the past as well. Guess as they got bigger they forgot about the main item for keeping customers coming back....service
Was on the Ashley furniture website on 5/5/20 and got a message from a sales person. Within minutes I was placing an order over the phone with the salesperson (Judi Crook). We were told that the piece was on back order and that it should be delivered by mid June. I understand it’s only July 2nd but we have not heard from anyone from Morris furniture since the day we purchased the item, which is already paid for. I have tried to call Judi and her mailbox is full, which I told her back in May. I have texted her with a screenshot of my order and if she could give me any information and she won’t reply. I call the company and I’m on hold for hours at a time. Don’t have time to stay on hold that long. Do yourself a favor and pick another furniture company that values the customer. There are plenty of them out there.Update: She called me minutes after the original post and said that my item is in and ready for pickup. I asked her where the email or call was telling me that it was in. Also, I told her the order was for delivery. She said no we don’t do delivery under $899 (my order was $400). Then she said, “Oh that’s right, we were allowing delivery when you ordered that.” She said we only deliver to your area (Sidney, which is 30 miles north of Dayton right off I-75) on Wednesdays. The next time I’m in your area is July 22nd. So we have to wait 20 more days for this piece of furniture. I told her I wanted to speak to a manager and she said I am the manager. So the manager can’t even satisfy the customer and get the delivery to happen. She can’t make an exception to the delivery date when they made the mistake to mark my order as pickup. If it was marked for delivery like it should have been we would have had it by now.
I had a three piece living room set delivered this morning, my delivery crew was John A and Bronson E and they were terrific guys. They were very professional and took every precaution to keep my house and new furniture in perfect condition. They literally moved anything needed to set up my new stuff and I didnt have to lift a finger. Best delivery experience ever I highly recommend your store and appreciate the kindness of your crew.Thanks Bronson and John 😁😁
Worst Service ever.I had bought king size bed, mirror, dresser, 2 night stands, dining table set with 2 extra chairs, mattress. Delivery service is the worst. when I bought all of this items I had scheduled delivery from the date I bought. So, they came to deliver on delivery date with only 2 items out of all of these items. I refused the delivery for partial items and scheduled another date and they gave me after another 15 days and again they forgot 2 pillows and support leg for the bed and now I will have to schedule another date only for this product. It seems like once you buy the items they dont care anything and if you call their warehouse they will not pick up your calls and in case if they do then they will put you on long hold. I will never shop with Morris Furniture again. I would highly recommend to shop somewhere else for your furnitures.
We ordered our furniture in April and our last piece of furniture (our couch) was not ready until September 2020. In addition to the ridiculous wait time they are impossible to get in contact with. I have waited on hold multiple times for literally hours just to get disconnected/hung up on. Our furniture was SOOOOO difficult to assemble as it didnt fit together properly. When we received our kitchen table it was missing legs to a chair which took over a week to get. We ordered because the Harshman Ave store has great discounts as they were going out of business but it seems their customer services went out the window since they were closing.
Great experience! They gave me a two hour window as to when my couch would be delivered. The day of delivery I was sent a link so I could see an ETA, what stop my delivery was, and what stop the truck was currently at. Kam and Rickey had the couch up to my apartment and assembled within 15 minutes. Highly recommend!
We had Kam and Rickey deliver our new sectional today. They did a wonderful job. They were on time, unpacked and assembled our sectional quickly and correctly. They are very good employees representing Morris Furniture. Thank You.
The first time my sons bed was delivered, a contractor delivered a bed with broken and cracked pieces, none of the screws matched and he put it together wrong. Then he ran out without my signature. Morris made it right and brought out a new bed. Actual Morris Distribution folks made the delivery. John and Bronson were courteous and professional. They took pictures of how the original bed was done wrong and set up the new bed quickly and correctly. I really appreciate that Morris takes care of their customers.
We have shopped here for years and after this last purchase we will never purchase furniture here again. We purchased a 4 piece dining set with 2 additional chairs at the Eastgate closing sale. We received our dining set with only 5 chairs. We should have had 6. I called Customer Service, I was on hold for 45 mins and when they answered it was a terrible experience. The Customer Service representative tells me we paid for only 5 chairs and all sales are final. This was not the case. I tried to explain, I have a pink written receipt signed by the sale person that states 1 dining package and 2 additional chairs and one negotiated price. There is no breakdown. It is what I paid for the entire purchase. They had me send an email to the Supervisor with no answer in days. Nothing! I called back 2 times to Customer Service line Only to be on hold for 50 mins each time with no answer. I decided to call another person to actually get a person. Again, telling me I only bought 5 chairs! I bought 1 dining set with 4 chairs and 2 additional chairs. She says, you can buy one. I am so upset with this place it is unbelievable. All I want is my chair. Worse customer service ever and I paid for something I didn’t get. Horrible!
My fiancé and I have had the absolute worst experience with this company. We ordered a brand new bed frame and patiently waited about a month for it to come it because it was a “new model”. Our order finally came in, my fiancé and father in law went to put our new frame together. It came in 3 boxes, one of the boxes was the incorrect style. They returned to Morris to get the correct parts. Upon going to finish the bed with the new parts..we were still missing pieces and hardware to put our bed together. We went for a third time and STILL yet to have all our hardware to put it together. Morris denied that it was their fault when we just don’t understand whose else’s it would be. Our sales consultant when ordering the bed said we wouldn’t need a box spring, but the headboard is too high to not have one. We called and asked for some kind of recognition on the situation and they gifted us a box spring. My fiancé went to pick up the box spring and it took them an hour and a half to give him said box spring when I went straight to the warehouse. Were extremely disappointed and will never be taking our business here again.
Terrible delivery process. Attempted to bring in damaged footboard. Guy told me to use a sharpie on the gouged wood. I refused. He had me climb into the delivery truck to inspect rest of items. Chest was scratched so I refused that piece as well. He broke the light under the nightstand. Found glass after he left. Few days later, opened drawers of dresser, several wont slide easily. But because 5 days had passed I was no longer eligible for a refund. So Im getting brand new furniture that needs repair. Not acceptable. Buyer beware!
We just purchased couches from Morris Home Furniture, and we picked them up at the Dayton Distribution Center. We had no issues with the pickup, and we do like the couches, but when we got the couches home and unwrapped them they each had a small tear in the leather. We should have read the paperwork we signed - because we picked the couches up, we were liable for all damages. Which I do think is reasonable, but companies that have good customer service should make a point to tell their customers that they are liable and should uncover and inspect the furniture with the customer before it is loaded. When I rent a car, the rental service has me inspect the cars for damages before I sign the agreement, same concept. I am disappointed, and do not feel like Morris cares about their customers satisfaction. We learned from the experience and wont make the same mistake again, but also will not shop at Morris again.
My mother has been trying to contact the office for four days now to get her order switched to her new home. Every time she calls she waits for 30 minutes then it hangs up. She’s been waiting for 7-8 weeks now for this furniture which is fine. However, not being able to contact someone in the office is infuriating. Me and another person as well have tried calling and it hangs up. Also, a woman emailed her saying she would change the address but never changed it and hasn’t responded. You’d think someone who is spending a couple thousand dollars could at least get someone to answer the phone.
You are getting one star because I cannot do less. If anyone deals with this company, do not expect any telephone support and their website does not provide a customer support email. If you are using Ashley furniture like I did, you may want to insure your furniture is not coming from Morris Home Furniture. You will have zero luck if you have an issue in the future. I am still trying to resolve the issues i have and for this session of the phone call to get help, I have been on hold for over 40 minutes. Good Luck. Finally got through after another hour on hold. Notice the standard response from Morris. ...were sorry...blah blah blah.
I had an awful experience with Morris. I bought a couch and received 2 last minute notifications that my delivery date had been delayed. Over two months went by and I had paid for the couch but did not receive it. I called customer service and it was impossible to get through to a human. The hold wait was always a couple hours long. I also sent 4 emails but received no response. Finally, I disputed the charge with my credit card company and got my money back. I will never shop with this company again.
After a rough experience with Morris Furniture - our original table came scratched up and chipped...so Morris was going to replace the table with a new one. They scheduled another delivery, but due to computer glitches they missed our delivery...so we scheduled a new delivery date. Due to computer glitches AGAIN, they forgot to schedule a delivery AGAIN. After some calls, they were able to get us our table.Kam and Rickey were our delivery associates, and they were great to work with! They were so professional and very nice and very helpful. They made sure I checked over the table to make sure there werent any flaws and was okay with everything.
Kam and Ricky delivered our sectional and ottoman today. They arrived within the given window and quickly unloaded the pieces. They were helpful in adding pads to the bottom of the feet so they dont scratch my floors and moved by rug around so it fit correctly. I couldnt have asked for a better delivery experience.
Recently had a bed delivered with hidden damage in the trundle. Due to the location of the damage my husband which had taken vacation time to be home for the delivery window time did not see it. I did a very thorough investigation when I got home & found the damage & called the company the next day. The called to advise me that I would have a new piece delivered. We set up for 12-2 today. At 10:40 they left a voicemail that they would be out to deliver in 15-20 minutes. I called them back and advised them I would not be home that I work & that I would be home 12-2 for delivery today but I could be available on Wednesday. David advised me that he would contact the delivery truck & someone would be contacting me. No one called so, I took vacation hours and went home to be there for my delivery window 12-2. At 1:50 my husband called Morris Delivery to find out when theyd arrive only to find out that David or one of the delivery drivers had made a note that delivery would be rescheduled for Wednesday. No one ever contact me or my husband to reschedule or to cancel the 12-2 today. Very poor customer service. I will not be able to recover my vacation time & still have broken Morris furniture. Oh and BTW at 2pm the delivery team has left for the day.
Kam and Rickey were on time, professional and very courteous. They asked where we wanted the furniture and made sure we were satisfied before they left. Two great representatives for your company.P.S. they were very efficient and did not waste a second!
Hello Kam and Rickey,You two are awesome. You know what you are doing, professional and kind. I appreciate that you turned a frustrating day into a good one.It was quite a day with yesterday, Gracie telling me that the recliner would not fit in the door - so I cancelled the recliner. Today, the guys called and advise the headboard and footboard were not in. I called the salesperson and he said he would speak with the manager and call me back.Before the Salesperson could call back, Rickey called and said they asked their manager if they could bring the recliner to see if it would work. They did and it worked.I hope they are the ones who come back with the missing items to set everything set up. I give them a high 5 and the highest rating you can give!Thanks Kam and RickeyRochelle
Rickey and Kam did an AMAZING job yesterday. They were in and out with no problem. Had everything set up and placed exactly where I wanted it. Even with all the stops before us in the heat they did not let that slow them down one bit. My two daughters kept getting in their way at first but they worked around them very well until I had them go play out back. They were for sure the best delivery guys ever!!!
I purchased a dining room table from the Ashley Furniture Colerain, OH location at the end of May. I purchased the table as all sales final as the store appears to be going out of business. It should considering the manager they have there. His name is Jim Amato Steer clear of him. Hes rude!!!The table was to be delivered on June 9. It was delivered although damaged. I did not accept the table. I was told that I would receive a call from the distribution center in a couple of business days max. I didnt. I called the customer care distribution center line the driver left me. I called this number several times and no one ever answers the phone. I even sat on hold for over an hour one day and ended up hanging up. I had things to do. I eventually went to the store and they was able to set a re-delivery date while there. While there they even sneered and commented on how the customer care never answer the phone.The table came today, again damaged. Again, I did not accept it.I called the store to talk to the manager obviously frustrated and he talked to me in a tone as if I was challenged. That didnt sit well.The whole rest of the conversation he was very rude and was in no way understanding of my frustration. They refuse to give me my money back or schedule the delivery for a time that fits my schedule. I have to wait another week to get a table that I believe will be also be damaged.Come to find out, their customer care distribution center IS their home office. The ones who keep sending damaged tables and dont answer their phones.I strongly recommend to anyone out there considering buying anything from a Morris Furniture store, Ashley Furniture store, Jofran store or a Better Sleep Shop, to move on and go somewhere else. Especially if you bought as all sales final.If the 3rd table comes damaged I assume I will be checking Google reviews for a lawyer.And btw, their employee reviews are AWFUL! They appear to be an awful company to not only buy from but work for. Move on people, move on!And dont think that they are willing to work with you when you see their responses making it look like they are trying to help you. If they did the job right the first time, they wouldnt have to respond to so many bad reviews. They are just trying to make themselves look like they want to help you. They arent. If they were, they wouldnt have rude managers like Jim Amato. And their employees wouldnt be putting awful reviews online either.
On 5 January, a technician came to my house because I put in work order for my armless love seat. The loveseat has spring issues which also caused the cores to become flattened. Ive had this couch for less than on year and its still under warranty. The technician said he would let Morris Home Furniture know so they can put the order in for the parts and should be delivered within 5-7 business days.I called the customer support number the end of January because I haven’t received a call with an update or anything, only to be told to that the parts weren’t ordered because of a system communication error. I was then assured that the parts were going to ordered that day, and it would take 5-7 business days.Around the 10th of Feb, I called for an update, I was told that the parts weren’t ordered until 7 Feb, and it was going to take 10-15 business for the parts to arrive to the warehouse.I called again, 21 Feb to get an update, and was told estimated delivery is mid to late March. Now I asked to speak with a manager/supervisor on 2 of these occasions and was denied. I was told by the customer service agent that they would pass my info on and a manager would called back. Never received a called.Im absolutely disgusted as a customer I have had to call multiple occasions to received feedback, updates, request to speak to a manager because the incompetence or laziness or both of your customer support agents which represent the Morris Home Furniture brand.It is completely ludicrous, that is has taken 7 weeks and I still haven’t gotten a resolute resolution to my issue or a positive way forward, and now being told it will take almost 3 months for parts to delivered (not including scheduling a service contractor to come and fix my couch). I use Morris to buy big ticket home items, but the couch I purchased will absolutely be my last due this horrific ordeal to get my furniture fixed which is under warranty.
I don’t think I’ve ever posted a review, especially a negative one but I am hoping it will educate potential buyers about Morris Furniture. I made a purchase of leather sofa and loveseat in Florence, KY which initially went well until I had a problem with the sofa. When a problem occurs is when you find out how well you are going to be treated by a company to resolve your issue and they have failed miserably. The customer service Ive received from Morris (from the sales rep, the management in the Florence store and their customer service team) has been severely lacking to say the least.I paid $4500 for a leather sofa and love seat with power recliners. Not terribly expensive but still expecting it to last for several years. After 7 months we started noticing the cushion of the left and right hand side of the sofa bulging, both sides which had power recliners. Replacement seat pads were ordered in November 2018 and I was told it would take 60 days. Initially when the pads were ordered I asked about the warranty as I was concerned about the furniture already failing after 6 months. Their customer service rep stated the 1 year warranty wouldnt be extended and it would be up to the manufacturer if they would replace the pads if it happened again, wow, seriously? I asked to talk to management about the warranty and she told me I would get the same answer from anyone I spoke with. So let me get this straight, by the time I receive the replacement pads I will have 2 months left on my warranty and if it happens again it’s up to the manufacturer in China to decide if they are going to do anything about it? Unacceptable! So I called my sales rep to chat about the warranty situation and he never returned any of my calls. I guess once he made the sale he was finished with me. This is obviously not the way to treat a new customer especially if you would like repeat business from them.After no return calls from the rep I spoke with the assistant manager in the Florence store, explained my situation in which she empathized and told me she would check on the warranty and get right back to me. I felt better after talking with her but disappointed when I didn’t receive a call back. I called to talk to the store manager and unfortunately I received the assistant again as the store manager wasn’t in. It had been over two months since the pads were ordered and I asked her to check on when they would be in and the warranty. She was apologetic and said she was on it and promised to call me right back, hopefully within the hour. You guessed it, no call back from her. Towards the end of the business day I called to leave a message with the store manager. Well, I tried to leave a voice message for her but I received an automated message that her mail box was full! I can only assume she is receiving a lot of complaint calls. So I called back and left a message with a store employee for her to return my call and you guessed right again, no return call.In February I received a voice message from their customer service department. She said the pads were ordered in November and could take 90-120 days. Different time frame from the 60 days I was originally told. So now the expected date should be, at the latest, around the middle of April. On April 23rd I received an email from their customer service department that I would have the pads early May.Unfortunately its now June and going on 7 months and still waiting no pads. It must be a really slow boat from China! And my 1 year manufacturer warranty expired in March 2019.I wish I would have read all the negative reviews on Google, Yelp and BBB before purchasing, Morris has terrible ratings. Totally my bad! I’ve talked to my lawyer, there is really no recourse except to sue which I’m not going to do. I’ve filed a complaint through the BBB and sent a personal message to Larry Klaben (the owner) through his Linked In account hoping to reach him for his assistance, so far no answer from him. I am hoping he is more responsive than the rest of his team.
I am very disappointed in Morris and will never be making another purchase from you. We purchased a couch from you in February 2017. The couch started breaking down on both ends. We had a service tech out in December 2017. He said that the frame had been bent from being dropped during shipment/delivery and would have to have new parts for repair. He told us he would order the parts and they would be here in a couple of weeks and then they would come back out and complete the repair. In January I had not heard anything and called the service department. They said the parts were coming from China and could take 6 weeks. In February I called again and was told they were still on order and could take several more weeks due to the company they were coming from was shut down for a month in celebration of the Chinese New Year. At that point I asked if we could just have a replacement instead of repair since they had no idea how much longer it could take. I was told since we had accepted the repair option, replacement was not possible. I stated if I had known it was going to take months and not weeks like the repair technician had told us I wouldn’t have accepted the repair service. I then asked to speak with a manager and was told one was not available but that they would call me back. I’m still waiting for the call. This is ridiculous. In the meantime the couch is much worse and I don’t know if the parts they ordered will be enough to fix it. The lack of customer service is unbelievable! I am going to cancel my Morris credit card and will no longer shop with you. We were planning on purchasing new bedding and a new dining set from you but we will be checking into other furniture stores after this fiasco!
Kam and Rickey were very professional. Had a great sense of humor and pleasant to speak with. Best delivery Team I have experienced so far. The furniture is extremely comfortable. My family and I just love it!!
Morris Furniture delivery truck stopped in at out private business that had nothing to do with their delivery and overfilled our dumpster with trash to the point where we couldn’t use it. I contacted the store the next day and they said someone would come and get the trash but they never did. Very poor customer service and delivery service.
Delivery men did a great job. Kam and Rickey brought in and set up a kitchen table and chairs for me today. I let them know that my husband was sleeping and that he did not know the delivery had been arranged. The were super quiet, got the job done quickly, and packed up and left without waking my husband. Thank you, guys, you did a great job for me today.
Upon delivery our couch had a slice in the leather! I called right away and they assured me that they would repair it. They said the replacement price would ship right to my house with in two weeks. Then a repair person would come and fix it. None of that has happened and we are on week 3! So I called, no one had even ordered a replacement, now it was going to be up to 120 days! Then I was told that try would replace the entire sofa! Then it was we dont have any but we can give you a floor model and $325 off what you spent. Next day it was either floor model or $325 off and keep the sofa that they sliced removing the plastic! Go buy furniture anywhere else!
Customer service is poor. You are told that when your furniture comes out they will unwrap it so you can inspect it for any damages then they will wrap it back up so you can load it. Our name was called and we went out to inspect our couch. The guy that was bringing out the furniture asked us if we were sure we wanted unwrapped because they won’t wrap it backUp. We tried to explain to him what the lady at the front counter told us but he just said they have to follow what corporate said. We then had to tell the multiple times to keep the plastic so we could wrap it back up. He also used a razor blade to unwrap the plastic tearing it where we could barely reuse it and also risking damaging our purchase. We also were not given enough time to properly tie our couches down on our trailer before we were asked to move so they could get the next customer in.
We purchased 2 Signature Design full size grey couches. We have had them for nearly 18 months and the piping that wraps around the upper cushions, is coming out. So when you sit on the couch the piping could poke you. I called to have someone look at it, to find out that this problem is not covered under any warranty. This morning I found a piece of the wood frame sticking out of the back and now rubbing the back upholstery. I have yet to be in contact from someone as they are not in yet. Please be careful when buying from the store, either buy an extended warranty if available or pass on the product. Many products make it through the 1 year warranty, but begin to fall apart soon after. We paid over 1,000.00 for the pair, and this product is falling apart. I would not purchase anything from this dealer again because their policy is one year, and then the customer pays. I would rather purchase furniture from Big Lots or Sams Club, at least the expectation of quality is get what you pay for (which by the way seems to last much longer). As for Ashley which is Morris you can always visit the warehouse in Fairborn and see how some of the couches wear because so many customers sit on the couches the material has already begin to fall apart.
We had a beautiful sectional delivered today! The delivery crew was Kam & Rickey. They did such a wonderful job, very friendly and was very fast with the assembly. I would definitely recommend them to others, and will definitely use delivery again with Morris. Excellent service!
We purchased over 6000.00 worth of furniture in November last year consisting of a leather reclining sofa and love seat, dining room table chairs and buffet. The order came in partial pieces after I made several calls for delivery dates. When the first buffet arrived it was damaged. We sent it back and waited and waited..... After a trip to the store and speaking to the manager the 2nd buffet arrived damaged. I watched the delivery guys using a furniture repair marker as they were unloading it. When they brought the buffet top in and set it on the base I pointed out the damage. They acted surprised and apologized.When the top was taken back to the truck the delivery people scratched the base and I had to point that out too. They said someone will be contacting us that day. I went to the Wilmington pike store and spoke to the manager again. He promised to make it right and said he will call that day about a replacement.That was last Tuesday. Still no phone call. They always come up with a story. We are fed up with morris furniture. This is not the way to treat paying customers!
Normally I dont write reviews, nor do I give much credence to ones I do read, before judging for myself. After all most people only write if they are not happy. You satisfy a customer we are happy and go about our lives, not thinking we should talk about our pleasant experience. Upon reading a few reviews I figured I would change that and send an uplifting message regarding my visit. I recently purchased from Morris Furn, and had a very positive purchase from point of sale thru taking delivery at my house. Not only will I be a returning customer, but I will also recommend to my friends that they give Morris Furn a visit if they are shopping for any furniture in the future.
I just wanted to give a shout out to Nick at Morris Furniture for what a great job he does servicing customers.Nick coordinates orders that you place on line.He is very responsive and thorough.I have dealt with him on 2 different orders and I have been very satisfied.
We ordered a reclining love seat--the reclining mechanism broke within the first year. We contacted Morris who outsources their repairs to a third party company. Upon the first visit from the repair tech we were told that the part would have to be ordered and that it would be delivered to our house. After waiting three weeks for the part to arrive we were told the part was shipped to the store after which it was discovered that Morris had the part in their warehouse for over a week. Scheduled a second repair date for today, 12/20/2016. The wrong part was ordered/received and while the repair tech was able to remove the old mechanism to replace with the new one, it was determined that he would have to swap the base from the old part and place it back on the new part. . . another day because he didnt have time to finish the repair today. We have received the run around from Morris as well as the repair company in regards to this matter and find it unacceptable that the repair was only partially completed considering it affects the usage of the reclining love seat. Under no circumstance should it take two months and three appointments to repair this product. Poor customer service.
ZERO STARS...WORST experience ever (and still trying to get my money back, 10+months later) I DO NOT RECOMMEND THIS STORE TO ANYONE. TOTAL DISAPPOINTMENT after spending $2000.00!!!! If you have placed an order and can get out of it take my advice, CANCEL IT IF YOU CAN!!! Save yourself the hassle.Customer service (in store ,customer care)is a joke and so frustrating. They act like they care and want to make right but all they want to do is move on and get you off the phone.We purchased a sectional last February. We were told it was one of the best ones they sell and it would last, $2000.00 later and received it after about 10-12 weeks.... we had it for a week and I already noticed the cuddler was starting to feel like it was breaking down, and the cushions were rippling... Called the store on Polaris Pkwy in Columbus Ohio.... the lady I spoke with asked me “how often do we sit on it?” I was so taken back by that question I didn’t know what to say. After a couple months I had enough, and finally a tech came out to look at the couch and after arguments with customer care and Morris they finally said they could replace the cores for the whole couch and filler for the back cushions. Mind you, a couch that costs $2000.00 SHOULD NOT need replacement cushions after a few months of having it. It’s clearly defective (unless you like sitting in a hole).After waiting another 8 weeks to get the cores, they were delivered but a tech wasn’t available and they didn’t have a schedule made yet so I called to see if I could install the cores on my own since they had NO clue when someone could come out to install them. After getting the OK from customer care, I started to swap the cores. The very 1st core I go to replace is the cuddler, it’s not wanting to fit in anyway... well it’s not the right piece and it’s not going to fit, it was not even close!My husband and I stopped into Morris the week before Xmas and spoke with the manager, who was shocked when we were telling her about all the issues we have had...we went to look at the floor sample of the couch we fell in love with and what we wanted and ordered. It was NOTHING like ours.... the floor sample was so much better quality and looked different than what we received. WE DIDNT GET WHAT WE ORDERED. Weeks and weeks have passed, a handful of conversations with Morris and customer care.... my calls aren’t getting returned I have to call them. Everyone in customer care, Morris , and the manufacturer are all pointing fingers at everyone else who is responsible. REQUESTED a vendor credit,which was denied, because they said it was basic wear and tear. WHAT A JOKE !!! There is NO CUSTOMER SERVICE with this company. I WANT MY Money BACK!Finally speaking with someone at the vendor, she said we had to have a tech, once again, come out and install another cuddler core .... whatever.... so we wait again.Another 6 weeks PASSES... the tech came out yesterday and installed the cores on the whole couch.... IT LOOKS WORSE THAN IT DID BEFORE!!!! The cores DO NOT fit but yet have been shoved in the fabric cushions... I now have gaps in the couch that weren’t there before... it looks horrible! BEYOND UNHAPPY AND TOTALLY DISAPPOINTED. Oh and they forgot one cushion, so I have a cushion that’s 2 inches lower than the rest! And what a shock.... I’m waiting on a manager to call me from customer care... ha. Let’s see how long it takes to get a call back... ?I AM DONE! I WANT MY MONEY BACK.... NO CUSTOMER SHOULD HAVE TO GO THROUGH THIS MUCH HEADACHE!!!This company is HORRIBLE and I will tell EVERYONE AND ANYONE I ever hear looking for furniture to STAY AWAY FROM MORRIS FURNITURE. !!!!!!
Absolutely awful company!!! Do not buy from! The wait times every time you call is at least 30-40 minutes. I even went to the store to try speak with associate and they refused to speak with me because my order was made online. This is the worst furniture store on the face of planet. On top of all this, everything is on back order and I’ve waited two months for my furniture and it’s still not delivered. I wish I could give the store zero stars
I have been dealing with multiple issues on a brand new sectional bought online that arrived with several broken pieces for 2 months now. Customer service has been absolutely awful! The date for my exchange of pieces has been rescheduled without informing me. I have contacted Morris on multiple occasions without receiving any asnwers, except that I will hear from the manager. (When they arrive for their shift, which is after noon or later.) Yet, I have not received a call from any managers. (Managers - Lindsey or Alyssa) I have never received such poor customer service for such an expensive purchase in my life! I will never purchase from this establishment again!
I had a dining room set and full sofa set to be delivered and setup. I was very fortunate to have Kam Buewer and Rickey Mullins who came in and professionally setup all my furniture in less than 30 minutes! These guys are awesome! It was a great experience!
Wow, came here to give my 1 star review to see that its a common rating for this company. Speaks volumes. Someone below said exactly what I came to say. This company doesnt know the word sorry. I was sold 2 damaged pieces of furniture. Had to wait almost a month for a tech person to come out only to be told he couldnt fix it. So now we have to wait 3 weeks for a replacement part, and another 3-4 weeks after that to get a tech out again to install. This is absolutely unacceptable! You have my money, but yet we dont have what we paid for. No apologies or speedy corrections. Will never shop with you again and will tell friends and family to do the same.
I would leave a -10 stars if I could. As quickly as possible I will give the details of our ridiculous service. Oct. 2015 we ordered 3 pieces of furniture. 1st time to deliver-they dont show because of a mix up. 2nd time they bring two of the three pieces. They give me a $200 gift card for the trouble. I go to use the gift card and they tell me it has already been used! But I never purchased anything other than the 3 original pieces. 3rd time they bring the chair. About a month later we hear a popping noise in the couch. We call and put in a service order. Months later the part comes. Then schedule someone to come put it in. Its the wrong part. They order new part. Months later the part comes. Schedule service tech and he comes-SAME wrong part. The repair tech orders a third part. Guess what Nov. 2017 2 years later we get a 3rd wrong part just like the first two! Three exact SAME wrong parts! We still do not have the correct part. Ive been given the run around so many times. Ive been more than patient.
On May 21, 2019, I had a large sofa sectional, king size master bedroom set and a full size bedroom furniture set delivered by Ty and Spencer. They were super courteous, friendly and professional. They had it all brought in and assembled in a very timely manner while also delivering to the house across the street. Thank you again guys!!! :-)
The customer service is a nightmare!! They sent out a “new” table to my mother that HAD ALREADY BEEN IN ANOTHER CUSTOMERS HOME!! It had felt pads on the legs of the table as well as wobbley chairs. We should have read the other reviews as they are all bad. My family has always purchased furniture from Morris, and have had good luck many many years ago, but I can tell you that after the hassle we’ve had with them to stay away from this company. Do NOT purchase furniture from Morris!
I got an email saying my furniture was ready to be picked up, but when I showed up to get it I waited well OVER an hour, with several employees coming back to ask for information to get the furniture. Not a single person knows whats going on at this location. Even after being told theyre ready and to back my trailer to the door, were STILL waiting and its nowhere in sight. All the employee has to say is he was on his way I dont know whats taking so longMultiple other customers came in after we did and left quite a while sooner than us.Absolutely ridiculous.We will not be back.
I ordered furniture in June and did not get my furniture until mid October. They didnt even give me a discount for the inconvenience. And when I finally got the furniture the lights didnt work which they wouldnt exchange. Also, the delivery team damaged my walls and I was told the only compensation they could provide was a $25 gift card. NEVER BUY FROM THIS PLACE!!!
I originally gave a really great review, but i can no longer stand by it... We placed a simple order for 3 couches, (2 love seats and one sectional) the sectional came the wrong way twice before finally getting it correct... all because the signs in the store were not the description of the store layout (something the employees should have easily been able to see and understand), and finally today, when we received our last love seat sleeper sofa it was the wrong color. The furniture over all is high quality and beautiful, but the customer service thus far has been incredibly incompetent, and extremely dissatisfying. Its made me not want to have to shop in the store again...
If I could leave negative stars I would So, I have spoken with 3 different people about this issue. Purchased a section back in 4/2017. Sofa arrived damaged, the tech came out and said he had to order a part. Three weeks later, come to find out that part was not order. Finally 4 weeks later the part came. It took another three weeks to actually get an appointment for a tech to come out. Now we are in October, The tech came out, to tell me that the wrong part was order. I was told that another part was needed to be order. Still waiting and they have my 5K for the sectional. I will be contacting my credit card company to let them know I am going to dispute the transaction. That is the only option that Morris has giving me at this point.
I dont even have a clue where to start. From the beginning of the delivery Ty and Spencer were very helpful and extremely respectful. I ordered a few very heavy items that were going to be tough to get inside where I wanted them placed. Not only did they offer and help to move some items out of the way, they successfully, and I dont know how they manage to hold those heavy pieces like they did, but they got all my items inside and in place without damaging or even closly touching any of the walls or pieces they carried. Very happy with Ty and Spencers customer service. Definitely recommend these two guys if possible.
My wife and I bought a sectional a year ago in November . With in the first 60 days of owning it we had call for service . 1st issue was there wasnt any padding in the leg area of the recliner and the arm rest @ the corner was collapsing. First service tech who came in from New York i believe said it arm rest was made out of carboard and theres nothing he could do about it . As far as the padding issue he said we would have to call for additional service . We did . Second tech came out put additional padding in the foot rest . Still nothing done about the arm rest . Now .starting in September 23rd we requested service for disscoloring of the leather . We was asked to send pictures ,after a month we were told the manufactuer said it was because of hair care products that was causing it . My wife nor my self use hair care products were not that type of people . Katlyn Clonch responded by email stating the manufacters was not going to do any thing about it . Now mind you we have been using the leather condintioner as directed . We also had bought a extended warranty . Now at this time being December 17th . There are,( Morris/Ashley) not returning emails or phone calls . We paid 4k for this sectional . It was sold under the pretence that the extended warranty covered all these issues and the the sectional was of the best quality leather . Also they have not at anytime sent any one to our house to look at these issues concerning discoloring of the leather . Our next step this week is The BBB and THE Attorney ! . Being a owner operator of a HVAC company if i treated my customers like this , I would be out of business . beware they are happy to take your money but there willingness to uphold and honor there warranties has yet to be seen . Rodney Ebright
Bought 2 bookcases from a local furniture store. However, Morris Furniture is the agency this store uses to complete deliveries. Upon delivery I was told all the parts for both bookcases were in this little red bag. They were not. I called and requested these parts be brought to me or I can even come pick them up. The phone rep stated that he will do a search through the warehouse to see if they have them. He also said hed call me back in 48 hours. That is excessive. When you fail to deliver on a promise, that should become a top (maybe not #1) priority.Now, Ive come back to this review to update it. In all fairness I was very harsh in my original review. The above review is now more a more accurate review. The follow up review is below.After leaving my review, a customer rep responded to the review and another also called me. She was kind, though they would not deliver the parts to me. Instead they would mail them, but for some reason would not mail them until next week. This is another weak spot in their customer service (though I admit at least they followed up very fast with me - for that I increased by 1 star). I opted to just drive over there and pick them up. When I got there, the lady at the front desk was kind beyond measure. She was courteous and seemed like she wanted to help (as opposed to being paid to help). All around the front desk was The customer doesnt work for us, we work for the customer! You could tell this lady got it! Because of her and her attitude Im increasing another star. So it comes to 5-1=4 because the pieces werent delivered and minus 1 more = 3 because the customer had to commute to correct the issue. I wish I knew your name front desk lady because the company probably gets better reviews when customers interact with you.
I dealt with Justin on the phone. I just want to say he was amazing! He worked something out for me so I could get everything I wanted at the same time. I will definitely buy from Morris home again if I’m looking for other furniture.
We love our furniture but absolutely awful customer service. Waited on hold for 40 minutes just to be hung up on. This also was not the first time I called. I have called numerous other times and have never have spoke to a live person.
Purchased a heavy power sofa that the guys had to walk a good distance to get it inside my house. Without hesitation they didnt complain at all they moved my old reclining set out of the way to bring in the new sofa. Very pleased with the delivery. In and out in 15 minutes tops. Thanks again, Spencer and Ty!! Awesome job!!
Wonderful experience, I knew what I was looking for and was pointed in the right direction. Picked up my furniture and was notified of their policies and procedures before I arrived and the pick up was smooth. In and out in less than 20 mins, with the size of that center I was estatic to get out that quick and especially with all the other customers there. Would definitely buy from again but next time pay for delivery as I wont be lugging furniture through my house with my buddies again. Thanks Morris!!!
We recently purchased a sofa and loveseat set from Ashley and are VERY disappointed! When the set arrived on 1/11, the loveseat was wrapped nicely in plastic, but the sofa was not. On the fabric, there were stains, worn spots and the sofa back “popped” when we sat down. We called on 1/14 to see what could be done. CS said they would try to fix it on 2/26. On 1/24, after speaking with and sending pictures to Customer Service (CS), they sent Stanley Steamer out to remove the stains. Stanley steamer verifies our suspicions, stating the sofa was a demo and could not remove many of the stains. We spoke again to CS on 1/28 and were told they hadn’t received the report from the SS service and would call back after locating it. On 2/5, we called back, only to find they had no record of the conversation from 1/28 nor the Stanley steamer report, but would follow up the next day. CS called us back on 2/7 saying WE needed to send more pictures of the stains and they still didn’t have the report from Stanley. We sent them the pictures on 2/7. At this point , we have had the run around and are ready to have the whole set returned. We paid for a NEW set and got a demo. We want our NEW sofa, but think that won’t happen with CS. So, unless this can be resolved quickly, please contact us to have the set returned and refunded.
If I could give 0 stars I would... thought I was purchasing quality furniture but was delivered crap. My leather sofa was delivered broken and my cocktail table was delivered with a broken wheel. It has been a month and a half and I still have a broken couch and finally on the the 3rd delivery I got a cocktail table that was not flawed. Countless calls to customer service and NEVER able to speak to a manager they are never around. I now have to wait another week to see if I can get a working leather reclining couch not to mention leave work again! UNBELIEVABLE save yourself the stress and hassle and take your business elsewhere this place is a NIGHTMARE!!!!!!!
Kam and Rickey were awesome! Came within the time frame I was given. They were professional and polite. Made sure my sectional and dinning table was put exactly how I wanted it. Did their job quick and right! 5 stars for them!
I called looking for more clips to hold the shelves in the unit we recently purchased. Paige Long took my call. Not only was she helpful; she was so sweet. She asked if I would mind holding while she contacted the parts manager. Unfortunately, he wasnt there. Paige told me she was at work the next day and would get in touch with him first thing. Today Paige followed up to let me know the parts would be mailed to me...I didnt have to go pick them up at the store. She wanted to confirm our house address so there wouldnt be any confusion. I told her the day before we currently live in Beavercreek, but the unit is in Clayton. I was impressed shed remembered. She also talked to me about the recent tornado that went through our Spicer Heights neighborhood. Our house sustained damage and Paige was so kind to talk with me for a few minutes. We have shopped at Morris over 25 years. We hardly ever need to contact the distribution center. However, it was nice to speak with a real person who is so upbeat and positive when I needed to take care of a minor issue. Thank you!
I am very, very disappointed in the service I have received from Morris. Possibly the worst purchase we have ever made. I had confidence going in thatthis companys established and would back up what they sell. I was wrong in so many ways. I have , like many of the other customer reviews I have read have been given the run around, been put on hold for literally hours, had partial delivery of furniture, and the list goes on and on. I cannot tell you the frustration this company has caused me. People need to know what happens after the sale. I can only give my particular experience and it is a very bad one. Also beware of the protection plans! Very limited on what is covered even when the sales person leads you believe that the protection is endless. If you are even able to speak to a representative. Please do your research when using this company. My experience has been horrendous.
I had a bedroom suite delivered and set up. We live on 3rd floor so it was not an easy delivery. Kam and Rickey were right on time and did a wonderful job getting our furniture up to us and set up. Awesome attitudes.
Rickey and Kam delivered our couch and dining room set today. They were professional and efficient. We’re able to assemble the furniture quickly and correctly. Left the house clean as they found it. Thank you.
This place does not deserve 1 star! They have 0 value for their customers. I have spent over 8k with them in the last 2 years.Now I have had an ongoing issue for 2 months trying to return an ottoman that I was given the wrong size for and they are doing NOTHING about it. I tried to have the delivery person take it back and they wouldnt, I have talked to 6 different people and been shuffled to different departments, no one ever calls you back and still no resolution, unless you consider their offer of me still paying for 50% of it an offer, which I DO NOT. When I was purchasing the furniture they failed to mention that by adding the ottoman (which I was on the fence about anyway) I would go over my credit limit on my account with them! So now I am over my credit limit by almost $400, still have an ottoman that is too big for my room, and they are trying to charge me 50% just to take it back when it should have never been allowed to happen in the first place. I am beyond furious! I will NEVER do business with this company again. My suggestion would be for you to stay away as well and take your money elsewhere!
Received a delivery last week and bed rails are incorrect, so bed is still in pieces. Have called numerous times to only be put on hold for hours and no answer. I will never buy from here again. If I can figure out a way to return this $6,000 order I am going too!
Kam and Rickey were great! I was able to track them and they got to my house right when the tracker said they would. They were careful to get the furniture inside and set it up in record timing. They even padded the legs to ensure the table wouldnt scratch the floor. Thank you!
Was able to browse through a lot of new discontinued furniture and new models as well. They also had a scratch and dent section and one of a kind as well. Overall the prices were decent and there was some room for negotiation. Just do your homework and youll be fine.
To say my experience with Ashley Morris Home furniture has been a good one would be an understatement. In fact as far as most aspects it was horrendous...until I called in and happened to get Anna Stutz on the phone. After telling her what was going on she leapt into action and went above and beyond in every sense of the saying to fix every single issue. I spoke with her almost daily for close to three weeks. Whenever something new would go wrong she not only shared my frustration but figured out a quick an efficient was to handle it. She even had her husband Mike (who also works for the company and is AMAZING) scheduled to come repair my bed that the other delivery people messed up at the end of his route. Mike and Anna are seriously a customer service power couple. If I’m being frank Anna is the one and ONLY reason I’d ever consider spending money with the company again. She is a dream to work with and takes customer service to a whole new level. I can’t thank her enough and hope the company knows what a treasure they have in her!
Spent $9,500.00 on furniture a year ago. Bought a sectional that is absolutely falling apart.Store and customer service is giving us the run around.Store GM today was rude and condescending and had zero interest in helping us.Weve had a pattern of problems sine day 1, including delivering damaged furniture, not delivering furniture when promised.Company doesnt know the words Im sorry.If I could give them a negative 5 star rating I would.Too many other furniture stores in the business to patronage and support.
I just had some beautiful, custom upholstered swivel chairs delivered to my home. The furniture movers, Rickey and Kam were friendly, professional, and on time. They also made sure I was happy with the end result.
Rickey and Kam delivered multiple furniture we purchased from Morris Furniture. They were GREAT! Very nice and assemble furniture in a timely manner. Would highly recommend them both. 100% A plus
WORST FURNITURE STORE AROUND!! Customer service is horrible!!! Can not get in contact with anyone via phone, even after several hours on hold . Messages say they are not accepting calls? Really? Emails go un-answered! Delivery dates are promised yet website states after promised delivery date! Frank and Joshua at the Tri-County/Springdale location are terrible people to work with, both non-responsive. Very disappointed in this experience and they are fully aware of the issues we are having and doing absolutely NOTHING to resolve any part of it. I WOULD NOT recommend this company!! I will pursue these issues further...
I bought a sectional couch that was delivered to our house broken. I communicated with several different employees hearing more excuses than solutions. I was ready to march into the store and ask for my refund and go spend the money else where until a customer support representative, Paige Long, contacted me offering solutions. She apologized for the inconvenience my wife and I had to deal with and listened to our complaint. I was previously told by another representative I would have to wait weeks till they could replace my sectional. Within 10 minutes she not only scheduled the new sectional to be delivered in a week, ordered my throw pillows that were forgotten and genuinely cared for the inconvenience we were dealing with in our new home. Paige is the reason I’m not giving a 1 star and also the reason I will still shop furniture with this company. They need more employees like Paige.
Bought 2 bedroom sets and some table chairs, Ty and Spencer did an amazing job working quickly around my kids getting ready for school. They were 2 very respectful young men. Very pleased with our delivery. Thanks.
My experience with this store has been absolutely horrible. I ordered a Captains Bed for my 10yr old before Christmas and was told the bed would be delivered December 22nd which was Thursday. On the day the bed was supposed to be delivered i received a phone call from Morris that day cancelling the delivery. The delivery was then pushed back to Tuesday December 27th. On the 27th the delivery guys showed up and was not given all the pieces to the bed. They showed me exactly what was on the order from the store(Not their fault). The warehouse was notified by the delivery guys and they said they would take care of it. I did not receive a call from customer service. I called them back the next day and was told they are aware and a manager was going to call me back. The weekend came still no call. I called again after the New Year spoke with a young lady at the store who stated she would have a manager to call me back. No call. I finally gave up and requested they refund me and come get what was left out my house not once but twice. The items were supposed to be picked up Saturday January 14th and its still at my house. I received no call from Morris stating they were not coming however I received delivery confirmations I guess for the pick up.Another issue the insurance they offer you with the purchase of furniture. Yes I bought a couch from here too. My cushions were damaged by some staples that were in the back of the couch that were hidden and tore the cushions. They had some guy come out to the house he took a few pictures of the cushions and left. That was also before Christmas. I finally received a call from Morris on Sunday January 15th stating they were just sending me cushion covers not three replacement cushions. So I guess having this Insurance is pointless if they are not going to replace damaged Items. Im done with this store. I am closing my account I would not refer a friend, family member or a enemy to this store. Its been a BIG HEADACHE. (Dont waste your money)COMMUNICATION with customer service IS ABSOLUTELY AWFUL. Im convinced this business is not concerned with THE CUSTOMER. All they can say is Im SORRY
I just spoke with Paige Long confirming the delivery of my bookcase. She was very friendly & polite making this the best experience Ive had with Morris! Her positive attitude was very much appreciated. However, since the wrong bookcase was delivered twice & other issues Ive had with the store, I doubt I would ever shop here again.
We purchased a new sectional and after it was set-up and the delivery team left, we started to remove the tags and found a number of defects. I returned to the store and met with the Salesperson and the General Manager and they agreed to replace the furniture. Delivery was set for today, but yesterday, I was told that corporate is refusing the exchange. So, they have your money, they deliver furniture with defects and refuse to make a correction.Well, its only a few thousand dollars, right? As someone who is known to be vocal, I can promise Ashley/Morris that I will do whatever I can to impact their bottom line. Theyre a large company, however with the help of blogs, Facebook, LinkedIn (I have 22K+ connections) I can and WILL, share my experience with thousands. Given that people talk, the number of people that will be made aware will grow, exponentially. Certainly enough to cause them to lose a few potential customers. Oh, and since its under $5000, I can file a small claim with the court and if nothing else, its another platform that will allow me to make more people aware of their standard business practice of screw the customer.An afterthought...LOCAL MEDIASave your money, and frustration. Purchase your furniture elsewhere!
Bought a loveseat and it was just delivered. The delivery team of Ty and Spencer arrived on time, positioned the loveseat where we wanted it, and made sure it was in operating order. They were friendly and courteous; did a nice job. Exceeded our expectations.
Kam & Rickey did a fantastic job! Arrived on time, and obviously knew what they were doing because the process was quick and easy. Less than 10 minutes to put in a sofa, and a wide chair that both recline. Thanks to the both of you!
Delivery this morning was exceptional. Ty and Spencer gave us a call 30 minutes prior to arriving to make sure someone was home due to being an hour early. Not only was they early, they were very professional and nice to talk with. Thank you I appreciate the service guys. Keep at it!!
Purchased a dinning room set, table, 6 chairs, a buffet and hutch that were pretty sturdy, heavy pieces. Ty and Spencer with no issue got everything inside and quickly assembled the pieces in 15 mins or less. Very please with the professionalism they showed to me inside my home. Highly recommend these 2 guys. Also helps Ty was a BROWNS fan!! GO BROWNS!!
I strongly suggest you do not make a purchase from Morris. Be forewarned - not only myself, but numerous others have received defective merchandise. Then this company will make it nearly impossible to make contact with a customer service rep. If you do get that opportunity, dont expect much in the way of customer satisfaction.
Ive never seen so much furniture for sale at one place. The place is massive and the customer service is amazing! No matter what your furniture needs are Morris has you covered and you wont be disappointed.
Just wanted to say thank you so much for agreeing to make this delivery. We knew it might not happen, but when we learned Ty had agreed to make the drive to deliver our sectional we were ecstatic. Ty and his partner not only arrived during our time frame, they were extremely polite and professional. Ty also adviced us with the best way to set up our sectional. Extremely pleased with Sunday afternoons delivery.
Just want to acknowledge the magnificent delivery I experienced today. Ty and Spencer knew it would be a tight fit and could possibly not make it inside my home. They used a door guard I have never seen used before (it was brilliant) and they detatched tge base to make our sectional fit easily. I am beyond joyful and proud they were able to make it work in such tight spacing. Good teamwork and I highly recommend these two men! Thank you for this experience Ty and Spencer!!!
Sales people are not knowledgeable as well as not enough to help customers without waiting a long time for service. My extreme nightmare was constantly calling customer service to inquire about my merchandise arriving at the store for delivery. No one from the store called me to say it was in. After I called the store numerous times and no one answered, I finally had to call the sales people who lied and said I had reached the corporate office which was a lie. (Jessica). After numerous calls the next day, I called directly to the sales floor and spoke with Matt and told him about my experience and he agreeded. He stated that no one is in the office to answer calls. Seriously 🙀. Finally got my delivery set up, I was afraid not to. I then asked for the number to the corporate office and went through the same mess. I will never do business with them again. Horrible customer service among other things. Wether you spend a lot or less no one should be treated disrespectfully. Never again!!!! Hire more staff. Actually if Matt wasnt professional I would of given you O stars. I dont expect to hear from Corporate because I dont think anyone cares. Merry Christmas. 🎄
Wish Id have seen these reviews before purchasing a love seat and sofa from Ashley/Morris. After the purchase (made in Eastegate, OH), 4 weeks later the initial delivery window was missed by 2 hours with no notification (despite having taken time off work as their delivery scheduling is beyond archaic - Russian roulette is a prime example of how you are given your delivery date/time) and when arrived, the wrong color love seat was on the truck. We were told this was an entry error by the salesman and were given $200 off and told to wait 4 more weeks.4 weeks later we are informed of another week delay and were given an additional 10% off. Unfortunately, their system didnt have the price that we paid in the store which is on our print out and no record of the $200 off we were promised by the previous Manager who is no longer there. The new manager appears over her head in dealing with the errors of the previous manager and said she is tired of fixing his mistakes. Um, lady - we are not the ones getting paid by Ashley/Morris! We are the ones getting screwed by your company...NEVER AGAIN. CAVEAT EMPTOR!November update: delivery cancelled again as the loveseat frame was broken - call came DURING our delivery window! Next delivery, DECEMBER!!! THE MADNESS WONT END!
Omgosh... Kam and Ricky.... couldnt ask for better delivery guys!!!! The first delivery gave us a not quite correct gentlemens chest. When customer care NEVER called to get someone to fix it, I required a new one, which the store happily obliged. When that was supposed to be delivered, Kam and Ricky knew that wrong piece had been put on their truck, they told the disutribution center, someone called me to verify and they were right!Kam and Ricky got the correct piece and delivered it when they were supposed to! Kudos to them for actually paying attention to their customers!!THANK YOU KAM AND RICKY!!!
Kam and Rickey, I think I have the names right, did a good job. They were polite, and since it was raining hard they did good at protecting the furniture and not tracking water across the floor. I would say they didm an excellent job. Thanks for good employees.
I had a delivery on Thursday of a 3 piece sectional and a chair. Kam and Rickey were Great! They let me know they were 10 minutes out. When they arrived they were very courteous, professional and knew what they were doing!
Showed up, carried my heavy couch in, put it together, rearranged it one time to suit my needs, introduced themselves by name and were very professional. Took them very little time as they were there to do work! Great Job and Thanks to Kam and Rickey!
Kam and Rickey just came and assembled my bed frame for me and I love it. They did a great job, they’re really nice and respectful. 10/10 recommend them!!
Just horrible ! Continue to be misinformed regarding delivery ! Was informed that delivery was scheduled for 8/3, on 8/3 was then informed that delivery was now 8/18 to 8/30. Have spent over $8,000,. Will now cancel intire order. PS, the order was placed on 6/3.
Ty and Spencer were very quick and efficient with my delivery. Very pleased with our sofa purchase. Look foward to seeing them again when the ottoman comes in. Thanks for the great work guys.
More than pleased - I have had 4 deliveries in the past two months.. Three separate teams - each team exhibited and displayed a level of professionalism, courtesy and were very polite. I cannot speak highly enough about the service I received ...
Great Delivery thanks to Kam and Rickey!! Great Service!!!EDIT: Rickey and Kam have made 3 trips to my house and they are awesome! I would write 3 reviews but it wont let me~ THANKS GUYS!
I wouldnt give a one star. Went to store 4 months ago they said the sectional and recliner would be 2400.00 went back 3 days ago they said the same pieces would cost 2700.00 that we were never told the other amount. So to call me a liar on what I was told 4 months ago with price I walked out Ill spend my money somewhere else and by the reviews I am glad I did walk out. The manager and sales person very uncoordinated and wanted to bs us on everything. Very rude.
I am a employee at Morris and it is a terrible place to work because of the incompetent management. They treat you like dirt instead of Human beings and have destroyed peoples way of life with their poor leadership choices.
I had one table and four chairs to set up. I live on the second floor. Kam and Rickey gave me a 30 minute heads up via text, then a call upon arrival. They arrived, assembled the table, and were gone in 6 minutes from door bell to departure.
I signed up for a 3 year loan with this company and they messed up my loan when they processed it with synchrony. Now I can not get anyone to correct their mistake. I have called headquarters in Wisconsin, but they wont help because locations are regionally owned, so i called the regional office in Dayton Ohio and they have not helped and no one will call me back, and I have called the store that I purchased from and everyone I dealt with has been fired and the new people have no idea what to do to fix the problem. I have called synchrony and they will not help because they say it Morris issue.This has been going on for 3 weeks now! Think twice before purchasing from this company.
Terrible customer service! Terrible assembly! Waited on hold for Customer care center for two plus hours only to never get through. Ordered products that was claimed to be in stock but took over 90 days to receive. Dont waste your time take your money where its valued and appreciated!
Kam and Ricky delivered my sofa quickly and professionally. Set it up, showed my what would be needed if I ever moved it on my own. Great service!Unrelated - Your Bitly site is down.
Very shady marketing of their Promotion for the election. Their floor sales people were not properly educated and over promised . Their corporate office will not return any of my calls to discuss this issue. I will not be going back to Morris and will certainly let people know how they handled this situation.
Our delivery on Friday was completed by two young men who were very knowledgeable and efficient.Kam and Ricky worked excellent together to makethe delivery and setup smooth.
Rickey and Kam did an amazing job! They arrived on time, were fast and efficient, super nice guys! Will definitely order from this company again.
The worst store ever they took our money and we have no furniture and they cant seem to get us answers we are now over 2 months into this and they said hopefully we will get it in November...that would be over 4 months after we paid in full and ordered the furniture. The Manager at the Centerville Ohio store will not take our calls and we get no updates Todd Sheridan the sales person
Beautiful table and chairs! Rickey and Kam were very polite, brought the set in, set it up and were out of here in about 15 minutes. Everything looks great!
Had my sofa delivered yesterday by Ty and Spencer. In the short time of changing my daughter upstairs they were in, set up and ready to go. Very fast and polite.
Morris is a horrible company! They dont do what they say and the people who answer the phones at the corporate office are complete idiots. They are very hard to communicate with. Corporate offices dont even open till noon! My wife and I spent 10,000 with Morris and after we got our stuff it started falling apart. I will never make a purchase from Morris again.
I am on my 3rd couch delivered to my house and all if them have been broken, stained or this last one a spring hanging out. Still no new delivery date or money off. This has been going on for 4 months.
We had a sectional and 2 rocker recliners delivered. The delivery guys Kam and Ricky were great! They were super fast! It was perfect!
Ty and Spencer did an amazing job this morning with my sofa and recliner. Only here for 10 min, was in and out and very polite and respectful. Great team!
Worst customer service in the world. been lie to 3 times. would never buy anything from this place.
Ty and Spencer were great delivering our box springs and mattresses!! Dropped off our new and took our old with no issues and was in and out in 10 minutes tops.
I had fraudulent charges that I called corporate about and they just left me hanging with no hope no nothing then I called the distribution center just to see if they could do anything out of frustration anne put me in touch with another gentleman named Nick and he fixed it took Anne like 5 seconds to figure out what needs to be done and point me in the right direction and gave me hope and call me back to make sure all was being taken care of I just want to make sure that she gets the credit she deserves with nick but with her giving me hope for fixing my bank account easing my stress level I appreciate the time and effort and care she put in fixing my situation when it was not in her job description to do she went above and beyond
Kam and Ricky arrived within one minute of schedule time. Excellent and fast would recommend they deliver your furniture anytime.
Delivery was fast, friendly and trouble-free. Delivery guys, Kam and Rickey, were in and out in record time and set my bed up exactly how and where I wanted it. Dont think I could have asked for better service.
They gave us the wrong base, it was in a broken package, told us wed have to talk to the manager at another store because they dont have one. HORRIBLE!!!
I came to pick up my sofa that I already purchased last week. They just took so long ever to give me the sofa. It was even nobody there waiting in front of me. What worst service ever I have experience.
Do not purchase their 5 year protection package that they offer on their sofas! They will decline your claim if you have damage in the future that needs to be repaired. Its a scam! Avoid!
Kam and Rickay went above and beyond, worked their tails off on 95+ degree day, not only got all of my furniture set up, but helped with a few other things, can not thank them enough, fantastic job!
Absolutely, unequivocally, the most wretched customer service you can imagine. google should have an option for zero stars. Going into details would require writing a novella. In short --- it takes 45 minutes or more to reach their customer service department (which never followed up for me) and their store managers dont help either. If youre looking for help after a purchase, forget it
Sales people are very helpful and are great at customer service. The one star is for the customer pick up warehouse they are very disorganized and in need of new management. Some people come right out of the sale floor and get there product right away others have to wait close to an hour to get there product.
Great service at the store, and great customer service from the delivery guys. Kam and Kickey were so nice. They setup the couch for my mother at a nursing home, and they just did everything perfect!!!!
Great delivery experience. Nice, personable, polite, efficient and fast. Kam and Rickey were the best furnature delivery service we have every had. VERY pleased.
Wouldve been okay if wasnt 1st person in line and theyd brought out all my order instead of loading everyone elses after waiting 6 mtfhs. Then girl in office was rude.
I cant even fit all of my story in the space allowed. It says that my characters exceed the limit. That is how terrible this store and the people that work there are. Dont ever buy anything there! It is not worth the hassle and if you are interested in my story, feel free to contact me.
Picked up a nice sofa and loveseat.
Kam and Rickey did an exceptional job delivering and setup of our new bedroom set. A job well done!!
My mother purchased a couch from Morris and Kam and Rickey was our delivery guys. They did a great job! Thanks
First of all....thier web site is just a bunch of lies. What they have on thier website they cant even order!!! The sales guy I talked to was soooooo rude and talked to me like I was completly absent minded. I asked if I could order a chair and he asked where I was calling from. I live in Cleveland but was going to drive down there to get the chair, well he just so rudely said....We dont have trucks that go up that far so we cant even help you anyways. I would never buy furniture from this store. Horrible service......0 *s!!!
Not very pleased with the pricing as we have been shopping around and find the same products elsewhere at other stores at lower prices, the store is hard to get around as their is no direction or reason to their placing of furniture and hard to remember where you found something to back and look at it.
Everything about the orders, from placing both orders to delivery, where nightmares. I will NEVER recommend or use the company again. Unless you’re someone who likes hateful, negative customer service workers and delivery drivers, this place isn’t for you.
So let me get this straight you take peoples money but then say you dont have a real delivery date and make it almost impossible for people to get their money back? Theives and crooks is what this company is dont bother doing business with this company
Kam and Rickey did a great job with furniture delivery. Very professional and careful and showed a lot of attention to detail.
Had a couch delivered from Morris Home today by Rickey and Kam. They were very professional and friendly and had things set up quickly.
This company is very dishonest. One of they’re company truck hit my truck & wiped my front bumper, I have police report clearly say it’s they’re fult , but Morris Furnuture company Laiss with insurance companies.I’m about to sue them & it’s under Way
Re Morris in Columbus Gemini roadVery disappointing service. They always missing something during delivery. They increased the price after I signed everything.I made a terrible mistakeDO NOT VISIT THAT STORE
Ordered a part for our couch, and an employee seen that it would take longer for us to get our part she said she would deliver it personally. Thank you Anna Stutz, there needs to be more companies with employees like you...
This delivery and setup went spectacularly. The delivery happened early in the window and the Kam and Rickey were extremely polite, efficient, and professional.
Without going into a long story I would not recommend going to Ashley furniture to buy anything. The salespeople are clueless the manager was rude. Customer service is horrible. Ashley furniture tri-county Cincinnati. All because they delivered the wrong furniture.
Kam and Rickey were awesome to work with. Very careful moving the furniture in and helpful. Would recommended
Kam and his partner were very efficient and quick when delivering my mattress. Super polite and professional.
Had our delivery today bright and early with a call ahead! We could not be happier with Kam & Rickeys hard work! Thanks guys!
Ty and Spencer delivered our power bases and mattresses this morning and they were more than satisfying and definitely met oimur expectations. Thanks again you two.
Desk and chair were exactly what I wanted and the delivery very smooth. Kam & Rickey were on time, professional and quick!
Allways disorganized takes to long to pickup youre stuff Delivery cant find your house. Say that they will be there and dont show up Allways say Im not going back
We had a couch and ottoman delivered and set up. Nate and Tyler were quick, professional, and courteous. Thank you.
Ty and Spencer were excellent, they even moved out my old Furniture so that they could bring in the new this norning very appreciative of them!!
IF THERE WAS A ZERO I WOULD RATE THEM A ZERO. MORRIS HOME FUNITURE HAS NOT TREATED ME FAIRLY. 2K SPENT ON LIVING ROOM SET. CHAIR AND HALF DEFECTIVE. AFTER SIX ATTEMPTS TO GET IT RIGHTTHEY COULD NOT GET IT RIGHT. SUPPOSEDLY CORPORATE WAS GOING TO GET BACK W ME TO KEEP THE CHAIR WITH 50 PERCENT OFF OF CHAIR AND REMOVAL OF DELIVERY CHARGE. THEY ONLY OFFERED $50.00 GIFT CARD AND REMOVAL OF DELIVERY CHARGE. WHY WOULD I WANT A GIFT CARD TO USE AT THEIR STORE. AFTER TRYING TO SPEAK WITH THE CORPORATE OFFICE. I FINALLY GAVE UP AND HAD TO STATE FIRMLY TO COME AND GET CHAIR AND REFUND AMOUNT OF CHAIR. PICK UP DATE AGAIN IS FRIDAY 7/26TH. THEY TOOK ME THROUGH HOOPS. THEY PLAY GAMES ON THE PHONE AND DONT WANT TO CONNECT YOU WITH THE CORPORATE OFFICE. BUYER. BEWARE. INTEREST RATE WAS HIGH EVEN WITH EXCELLENT CREDIT. BEWARE. NOW I HAVE TO SHOP FOR A CHAIR TO MATCH THE OTHER ITEMS. BAD BAD KARMA. THEY MISSED MAJOR BUCKS BRCAUSE I STILL HAVE OTHER ROOMS TO FURNISH. HAHA
Absolutely horrible company have had issues with warranty service since the first month and it has been 2 years now. Very low quality furniture, low quality service. Please what every you do avoid buying from this company.
Unfortunately I have to leave a star....employees to busy talking amongst themselves to wait on customers for pick up....said 20 minute wait for a simple bed frame ended up taking 45 minutes....walked around the back room sales floor to see the furniture on the floor is the same price as it is in the other stores and a few pieces were a little more than showroom store prices...my suggestion STAY AWAY
Very satisfying delivery experience this morning. Ty and Spencer were on time and very quick with their services. Great work guys!!
Total reviews rating 3
199 Reviews for Morris Furniture Company - DC & Customer PickUp 2023:
Review №1
2022-08-04Id give it 0 stars if I could. Terrible products and customer service. The first table had dings and scuffs in it. The 2nd table was clearly dropped and is cracked completely. They agreed to give me a second table which was like pulling teeth and they have a dumb rule of taking all the parts out of the box at the factory which is ridiculous especially when Im trying to haul it in a flat bed truck. Never, ever shop here. They are terrible to their customers and their product sucks
Review №2
2022-07-28Zero customer service nor are they interested in customer service. Misled about items in stock then promised delivery now saying they dont know when its coming. Paid half cash and credit theyll refund the card but itll be some time before getting a check mailed to us for the cash we paid, still no furniture. Dont bother shopping here. I shouldve read the reviews before coming here. Why couldnt we have the floor model???? it had a white tag. God forbid you make a customer happy but the white tag stopped you I guess. Please DO NOT BUY FROM HERE ! THEY DO NOT CARE ABOUT YOU THEY WOULD RATHER REFUND YOUR MONEY THAN HELP YOU GET THE FURNITURE YOU PAID FOR! ZERO CUSTOMER SERVICE !!!!!!!!!!
Review №3
2022-04-02I would rate this place a zero if I could but to leave a review I had to give one star. I purchased furniture from here and they told me my bedroom suit that costed me almost 5000 dollars would be here the next day it is now 3 THREE!!!! Months later and my things are not here! Customer care sucks you can never get through to them the two times I was actually able to reach someone they told me my furniture would be here in a couple days and my stuff is still not here three months later! I will never buy from here again nor will I recommend it to anyone!
Review №4
2022-05-27Theres not a zero, so, i had to give Morris furniture a star, that they dont deserve. I purchased a bed, when it was delivered to me, there was no hardware to put the bed together. Ive called customer service service 5 times, with no results. After 4 weeks of looking at my disassembled bed, now im being promisedi will be called with a answe,and, ive been repeatedly lied to, and, no fault of my own, i cant return the bed. Morris furniture will never be recommended to anyone i know, and, i will tell everyone on my Factbook page not to shop there.
Review №5
2022-04-10Across the street from the building is a field that had a lot of trash. I got tired of seeing it everyday and decided to pick a good bit of it up. Alot of it was styrofoam, furniture manuals, boxes addressed to morris, a couple of their ad yard signs.
Review №6
2022-01-03I have sent probably 65 emails from the day my living room set was delivered June 12th and has been nothing short of a nightmare and now Im STUCK WITH 2 CUSHIONS I NEED TO PUT IN BY MYSELF!!?? Totally unacceptable and Im done!!!!! Please just come get this set Im done playing nice!!!! Ive literally recvd. 4 replies out of the 50 emails Ive sent!!!! When I pay good money for something then pay for delivery I EXPECT it to be exactly what I paid for and ready to go and IT HAS NOT BEEN!!!! Please contact me for pick up date and time!!!!Karen Jones..youll get my # from 1 of the several emails I have sent!
Review №7
2022-01-19Everything that could go wrong with this purchase went wrong. Lets start with the delivery date, I expected 4-8 weeks. The salesperson explained due to COVID deliveries are taking longer and we can expect our furniture in 16-20 weeks. The second week of January was the promised delivery date. The first week of January we received a call stating all our items are in except the footboard, would I like delivery? I asked when would my payments begin? The response was 30 days after delivery. I stated I dont want delivery until I have all items have been received. The following week the footboard arrived. Why would everything arrive except the footboard? Its like buying a car without tires. I cant use the bed without a footboard. Delivery was scheduled for 18 January and unfortunately it had snowed the day before. I asked the delivery guys to wear shoe covers since I just had carpet installed. The delivery team delivered all items to my entry way. I told them I paid for white glove delivery and would expect to not only deliver the items upstairs but to include unboxing and setting all the items in place. One of the delivery guys pointed to a sticker on one of the boxes stating delivery is to house only. Reluctantly they took the items upstairs (no shoe covers) and didnt unbox all the items. Once everything was upstairs I asked if Im required to sign documenting delivery, they said no and quickly left. I began unboxing the items myself and noticed the dressers box was damaged. After removing the box there was indeed damage to the dresser. Ive covered enough details on the delivery, other issues include receiving an item I didnt order and rails and slats missing on the footboard and headboard. So, after disassembling my old bed I had a new bed that I couldnt use. I expect this to be fixed promptly and with some type of monetary compensation, IE discounted price or THIS ORDER WILL BE CANCELLED AND I WILL TAKE MY BUSINESS ELSEWHERE.
Review №8
2022-01-25If I could, I would rate Zero.The table I ordered came 100% boxed.Got it home only to find damaged wood.NOW, they are refusing to repair and or replace because they say its sold as is.HAD I BEEN INFORMED, I WOULD HAVE UNBOXED THE TABLE AT THE WAREHOUSE !!!! Public be warned ⚠️⚠️UPDATE: having discovered the reasons behind not taking back the damaged table, they made it right by replacing it with another one in a box. Unfortunately it had to be opened at the warehouse prior to my departure. Recommended Morris to review their own policies internally to prevent this issue again.
Review №9
2022-05-01We ordered a table in November 2021 and received it early April 2022. It’s a very wobbly table. We were told we would receive parts to get it fixed within 7-10 days and then someone would come fix it. It’s now May 1st and we still haven’t received the parts. Customer service has been absolutely awful and told us we would get the parts when we get them. I absolutely do not recommend this place.
Review №10
2021-08-27The worst costumer service!!! My bed room furniture was delivered the two very young small boys tried to carry heavy solid wood furniture without using a dolly or the lift on truck. Needless to say they dropped dresser on ground and it is broken. Asked them to take it back and they refused. I called Morris customer service number the delivery guy gave me. The service department has given me the run around. Told them that I would not take another day off work for them to pick up this dresser they need to come get it on Saturday and bring me a new one. They are refusing to work with me. Very frustrating after paying a delivery fee missing a days pay and Morris is not working to solve this problem. I would not recommend this furniture company.