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Phone: +1 440-772-1417
Site: https://www.drivemorriscadillac....
Opening hours
  • Monday:9AM–8PM
  • Tuesday:9AM–6PM
  • Wednesday:9AM–6PM
  • Thursday:9AM–8PM
  • Friday:9AM–6PM
  • Saturday:9AM–5PM
  • Sunday:Closed
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Total reviews rating 4.5

199 Reviews for Morris Cadillac 2023:

Review №1

2022-03-14

The entire experience of evaluating, test driving, pricing, paying for and documenting (paperwork) my car buying process took slightly more than an hour. Literally in and out.Of course I knew ahead of time exactly what I wanted but I have never gone through the process that fast. Except that I wanted add on’s that had to be ordered, I could have driven my new car home when finished. Great job.

Review №2

2022-07-03

Very smooth interaction. Took copies of my License and Insurance, gave me the keys to test drive by my self.When I came back in to purchase, {I had a pre approved check from my Credit Union}. Took me to their awesome waiting area that was fully stocked with with aksoft drinks, snacks, and big screen. Was in there about 10-15 min. We verified the info on the paperwork. Not trying to sell me an extended warranty, rust proofing, or enticing me to go with a preferred lender. I signed, and I was out. It was the best transaction Ive ever had purchasing a vehicle

Review №3

2022-06-27

Fantastic experience!!!!!!! Bought a new XT6 from Sam who was extremely friendly and did a great job from the first phone call to the handing over of the keys. There were a few things that needed buffed out on the car and Derek in the service department was overly professional and very courteous. I would definitely recommend Morris Cadillac.

Review №4

2022-04-02

Called Morris Cadillac and spoke with Ernie. Requested a lease quote on a CT4 with a down payment and without. Ernie had to “check with his manager” and would have to call me back. Old school car salesman tactics but whatever. He called back with a payment hundreds more per month or a down payment double that of the advertised pricing on THEIR website. When I questioned Ernie about the advertised pricing, he lied and said it was a National ad and there was no way I was going to get a CT4 for that price. When I asked why the payment was so much higher or the down payment was double, he refused to answer the question, started calling me ma’am instead of my name, and condescendingly told me I’d better come in since I was having a hard time understanding him. When I asked again to explain the downpayment discrepancy, he literally hung up the phone on me. I reached out to the owner via email because I thought he would want to know how potential customers are being treated and I got no reply. We took our business to Central Cadillac and are buying a CT4 from them.

Review №5

2022-03-31

Best New Car Purchase Ever. Couldnt believe how seamless it was. Owner Adam Morris and sales rep. Ernie Kilgore outstanding. Exceptional sales and service. Fast. Friendly. Accommodating. Easy negotiating. Upfront on everything. Not your usual Dealership. Highly recommend!!!

Review №6

2022-05-20

Not a good experience at Morris Cadillac !Was quoted a price over the phone to replace 2 Transmission lines.Then called on the phone trying to sell me other parts I didn’t need to be done,that I could do myself.For example I replaced my power steering lines last year in October, but they told me the return line was leaking.Anyway I only got one line replaced and the price was $200.00 more than quoted and only one line was replaced.I’ll never give them recommendations or my business ever again !Forgot to add that my Transmission fluid was low 2 quarts when I got it home, and there’s grease on my carpets and floor mats.I’m thinking about complaining to the BBB since I have gotten no reply back from you afterwards !

Review №7

2022-07-22

This was my first time at Morris Cadillac. My service representative was polite and helpful. They serviced my vehicle immediately and efficiently. Nothing but good things to say about Morris Cadillac.

Review №8

2022-07-22

Always the best service when I have maintenance performed. I highly recommend Dale Freeman and his team whether you are looking for a beautiful Cadillac, GMC or maintenance done on your vehicle!

Review №9

2022-07-07

Purchased car here couple years ago.Issues w/ car moment of purchase.Present day decide bring car here.called make apptmnt 4 diagnostic.advsd car shutting down ,lights flicker.unsolvable since SECOND i purchased from this dealership.called specifically asked if could pay for loaner if kept overnight,always been given loaner no cost had cadillacs that were still warrantied.expld schedule service around loaner being available cant miss work.told could fit me in 4 apptmnt,if needed to order parts could reschedule day w/ loaner available.left work early,rushed out of car on arrival. gentlemen rushing me Warren McCaskey.proceeded to tag keys,asked what was going on w/vehicle.expld to him, also been ongoing issue unsolved.told what previously done.he hadnt listened to word I said.3 hours waiting,when coming in for schld apptmnt would assume working on it?told hour for diagnostics would let me know what needed to be done.McCaskey came out 30 min later telling me found problem,disconnctd cable still in wiring harness.other dealership put new cable from starter-battery left old cable bundled forgot to cut ends. Had McCaskey listened I explnd this.came storming outside to tell me as if id done something wrong.took pic showed to me,walked inside behind him bc he was not listening moving fast.walked in re-explained what he observed w/ cable to other service advisor.person polite & calm,should be one dealing w/ customers.wait for car 3 hours & got OIL CHANGE!NO point said needed oil change today, mentioned if time after diagnostic would do.DID NOT DO DIAGNOSTICS!didnt come for oil change!serious issue needed to be diagnosed!McCaskey came out & retrieved me in hostile manner,let door slam in face which locked,had to walk around to inside of port to enter where he angrily stood.STRANGEST & worst experience had w/ dealership.This man proceeded to tell me didnt do diagnostic,said previous mechanic didnt cut wire end off which shotty work, to which asked if that was causing issues he said no.continually ranted about mechanic work,devoured over 3 hours assured car would at least start diagnostics.puzzled why here waiting on oil change didnt schedule.charged oil change,he didnt charge for diagnostics they couldnt do bc not enough time?told need to take car back to last mechanic who worked on it,could not give loaner even if schedd & paid for?said didnt have loaners anymore,then said 5 & only given to people who have serious issues w/ car.believe name Steve who has discretion to make these statements.McCaskey talking AT me not TO me,AT me.was aggressive,rude,& obnoxious.treated less then.I was very polite throughout entire exchange,he let door slam in my face didnt apologize or open for me let it lock.very upsetting.should not have come back.definitely NOT purchase new car here,doing next month.customer is only of value at this dealership if dropping thousands.tattoos maybe?am paying customer,who makes quite good money,they lost for good.also lied said they did tire rotation,wonder if oil was even changed,messed up drivers seat controls,now dont go straight front & back totally crooked.filing complaint w/ AG.McCaskey tried to blame associate who had second day there training.gentlemen who schdld me on phone did job,schdld for diagnostics,this why when arrived McCaskey asked what going on w/ car that reqd diagnostic.tried to blame everything on other gentlemen.no way shape or form that persons fault. doesnt listen.judgemental,& volatile.should not be in customer service.when raising voice telling me to go back to other dealership he said it would be at least 160 an hour for diagnostics on car and would need great deal of time w/ car, even though spent 3 hours for nothing.spent hour writing review.absolutely unacceptable for anyone to behave that way to customer.Do NOT buy/come for SERVICE.hate to throw rest of team to wolves but as saying goes, one bad apple spoils bunch.that apple the head service advisor takes down entire dealership. Poor form. Do yourself a favor and seriously avoid this place at all costs.

Review №10

2022-04-27

Front desk staff is fantastic. Service manager Steve goes above and beyond. They all make you feel like the most important person in the building. Brava Morris Cadillac.