Delivery
Yes
Montrose Ford in Akron
Categories
Location on the map
Akron, Summit County, Ohio, US
Service options
In-store shopping
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Offerings
Car hire
Yes
Oil change
Yes
Repair services
Yes
Payments
Cheques
Yes
Debit cards
Yes
Credit cards
Yes
Phone: +1 330-666-0711
Site: https://www.montrosefordakron.com/
Site: https://www.montrosefordakron.com/
Opening hours
- Monday:9AM–8PM
- Tuesday:9AM–6PM
- Wednesday:9AM–6PM
- Thursday:9AM–8PM
- Friday:9AM–6PM
- Saturday:9AM–6PM
- Sunday:Closed
Comments (199)
My second car from Ford Montrose Fairlawn, Mr. Will Sutton is the best for the 2nd time around he did great, he won’t let you leave without a new key and thank you for going that extra mile for me to get a new ride, really need that!! Thank You!!
Chris was an exceptional car salesman! His knowledge and ability to remain calm and explain clearly made for a smooth negotiation. Chris was great with sending me several vehicle options over the past few months so that we were able to narrow it down to a few. If you are in the market for a Ford, or any vehicle, dont hesitate to use Roz. Highly recommend!
Wow! Exceptional experience! We stopped in to take a look at a Roush Mustang that was exactly what my husband was looking for. Our salesperson, Andre Smith, was excellent! He was informative and let us take our time looking at the car and deciding. I appreciated the no pressure approach which ultimately provided us the time to make our decision to go for it! Happy Father’s Day to a guy that deserves a special gift! Stop in and see Andre! He’s the best!
We have always had a top-notch experience at Montrose Ford especially with Andre in the service department and Matt as the go to Roush technician. We have only ever caught one snag with service and Andre made sure to fix it. Matt has done an exceptional job with our 2008 Roush GT And 2016 Mustang convertible Ecoboost. We would absolutely recommend this dealership. They also put on a great car show once a year which we enjoy going to. Highly recommend! Please keep up the good work.
I am in the market for a new vehicle and stopped in to get more information. Andre was incredibly knowledgeable and respected where I was in the buying process. I would have never thought stopping into a dealership would be such positive experience. Thank you so much, I very much look forward to seeing you again very soon!
Ask for Larry Parker, he is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers - great customer service. He is very knowledgeable about Fords. I recommended anyone looking to get a great deal to go see Larry at Montrose Ford.
Had a great experience at Montrose Ford thanks to my salesman, Will. He was very down to earth, friendly, and knowledgeable about the vehicle I ended up taking home. Highly recommend working with Will for any car purchase. 5 stars!
Working with Will Sutton was great. Comforting salesman with patience to make sure I got what I wanted. Mike in financial was great also made the whole financial part easy and informative to any questions. Over all good time with these guys and drove home in the car I wanted.
Ask for Jessi Bradford! She is extremely knowledgeable and she took the time to listen to what we needed. The whole car buying process was made stress free thanks to her excellent customer service. Hands down the best experience we’ve ever had at a dealership.
Highly recommend buying from Montrose Ford. Great experience from start to finish during my recent purchase of a used vehicle. I was treated with courtesy and respect by Chris Evans and he even put up with my corny Captain America joke! He has followed up several times just to check in and make sure everything was ok with my vehicle. Definitely happy with my experience buying from Chris and Montrose Ford - will purchase another vehicle from them in the future without hesitation.
I had a great low pressure experience while shopping for a car. Jessica Bradford was extremely knowledgeable and helpful during the entire experience. I highly recommend this dealership and staff to go above and beyond to meet your vehicle buying expectations. Thanks so much.
I really enjoy the service and knowledge provided by Larry Parker in sales. He is a good guy, super honest, and extremely helpful. He does a great job understanding his customers and finding a vehicle that fits their specific needs and budget. I would not ask for anyone else!
I bought a new 2022 Ford Escape Hybrid. My salesman Will Sutton was very knowledgeable and a pleasure to deal with. He was very good about explaining all the technology on this vehicle. I would highly recommend him if you are looking to buy a vehicle new or used.
I want to share my 5+ Star experience with Jessica Bradford at Montrose Ford in Fairlawn. Jessica was able to read me from the first phone call, she understood that I was driving 45 minutes to look at a truck and I didnt like to play the typical dealer games. She had the car ready when my wife and I arrived, she gave us an alternative to consider, had the deal ready for our review and within 90 minutes we drove our new truck home. There were a few follow-up items that required her attention and first thing the next morning she had them addressed. I will always recommend Jessica Bradford and Montrose Ford to anyone considering a Ford.
I just purchased an amazing 2021 F150 Lariat Roush. Alex my sales person was extremely knowledgeable, realistic, down to earth and helpful. Also, from the sales manager to the Finance manager this dealership treats Customers good. I will be looking at this dealership for my future truck needs. Alex thank you for the great experience.
Reached out to Alex McGraw last year asking about ordering a New Raptor, he was straight forward with me about pricing, and timing expectations. He kept me well informed throughout the ordering process. My Raptor arrived about when expected and Alex kept me up to date with all the updates he was able to get from Ford along the way. If you are looking for a Ford, I would 100% recommend Alex!
If you want VIP service see Chris Evans. He goes the extra mile to ensure you are happy with your vehicle purchase. He takes the time to answer any questions you may have ,And he was attentive to our needs. Overall he exceeded our expectations. We would recommend him to our family and friends.
Worked with Dre in sales and he did a great job. Would definitely work with again! The only problem I have with Montrose Ford is they ONLY do oil changes on Saturday’s, which is the only day I can make it in for repairs outside of oil changes. Also, they don’t provide loaner cars to drive if you have to leave the vehicle for the day or through the night. Other dealerships do this very frequently, so that was surprising. Outside of those two complaints, I had a great experience working with Dre!!
Very pleasant buying experience. I worked with Jessica Bradford to order a new Maverick back in October 2021, and she kept me updated and as soon as the truck arrived she worked with me to trade in my current car for a great price and I was in and out within 2 hours. Easily the best car buying experience Ive had, I never felt pressured to buy any extra packages like extended warranties or service packages. They mentioned them, I told them what I would want, and that was that, no pushing or trying to upsale. And even though the car I was getting was cheap compared toany of the other cars and trucks for sale I didnt feel like I was treated with any less respect or importance. Would recommend to anyone looking for an honest deal on a quality Ford product.
I went up to trade in my 2008 f150 and upgrade to a 2016 f150 Lariat. I was fortunate to work with Mr. Bowtie(Josh Mills). I would highly recommend him as well as their financial team. They went above and beyond to get me in a new truck in a range that fit my budget. I will be going back to Montrose for all of my future purchases.
Andre in sales was very helpful in getting me into my new 2012 ford focus. Professional is an understatement. thanks for all your help! Best car buying experience ive ever had
I cannot say enough good things about my experience at Montrose Ford. Jessica was our salesperson and was phenomenal! She was super friendly and made the whole car buying process a breeze. I will be back for my next vehicle!
We had a great experience buying from Will Sutton, he was very personable, pleasant and knowledgeable. Second car bought from Montrose Ford would go back there again and again. Great people down to earth!
Excellent experience buying my truck from Alex and the staff at Montrose Ford. I am from out of state and they made it very easy. Would certainly buy from him again in the future.
I ordered my Bronco in 2021. There have been a lot of delays with Ford, but Roz Rozsnaki answered all my questions and kept me up to date with the process. Further a lot of order holders with other dealerships have been hit with surprise markups. Roz and Montrose promised me 8 months ago that wouldnt happen and they kept their word. Jessica in finance patiently answered all of my questions. They met all my expectations.
Josh Mills was super awesome helping me purchase my lease! He went above and beyond for this transaction. He even came to my work for me to sign the documents, making it really easy!!I would highly recommend him!!!
I can’t say enough about Chris Evans. I travelled over 700 miles to purchase my Mustang and he made the whole experience simple and seamless. If you are looking for a great car buying experience, use this dealership and ask for Chris!
We had a great experience with Matt Mills with both our trade-in and purchase at Montrose. Hes very professional and very personable. We would highly recommend him to anyone wanting to deal with an excellent salesperson.
I am a return customer because of Will Sutton. I had gotten my Nissan from him in 2018 and recently got my new car. Hes very helpful when you tell him what youre looking for. My family will return for his help with a new purchase whenever needed 😊
My salesman name was Andre Smith... he is AWESOME... very friendly and personable... he didnt try to over sell me on anything that wouldnt be in my budget... worked very hard to get me into a vehicle that suited my needs and succeeded... Im very happy with my new car 😊
Andre Smith over at Montrose Ford helped me into a wonderful, and affordable vehicle! Quick and easy service which he got me in and out with my new ride. Thank you much for your help! Will definitely recommend you to others 👌 🤙
Matt Mills is a great salesmen! He helped me find a fantastic car in my price range and provided great customer service. Definitely recommend.
Excellent experience at Montrose Ford. Alex McGraw kept in contact with me through the week, and had me in and out in less than 3 hours at the dealership. Flawless experience. I usually hate dealerships and despise going, but Alex changed that for me at Montrose. I couldnt be more pleased.
Larry was so much help!! Couldnt get what I really wanted (Maverick isnt even available) but he helped me find the right car for me. Would definitely recommend this dealership, and especially this salesman, without hesitation.
Great dealership with wonderful staff. Chris Rozsnaki showed me around the entire lot to really pin point the vehicle I was looking for. I regularly get service here and they offer a terrific service to get me to and from the dealership while my vehicle is getting worked on. Can’t recommend this place enough!
It was a pleasure working with Roz Rozsnaki when purchasing our vehicle. Roz was professional, courteous and fun to work with during the buying process. He was so much better than the last dealership/sales person we purchased from. Keep up the good work Roz!
Great experience shopping for a car at Montrose ford. Josh Mills was a great salesman and knows his cars! Will definitely be going back when I find the car I want
I would highly recommend that dealership. I literally drove from the Toledo area to work with them. Larry Parker got me all the way together. Great Price and a Great Rate. I know where I’m coming for my next vehicle. I got my eye on that Bronco for my wife.
Shoutout to Chris Evans at Montrose Ford! Thank you so much Chris for helping me with customizing my 2022 Ford Edge! Love my car! Any one looking for a new Ford as for Chris Evans. He will take very good care of you in helping you with find a car that’s right for you! Also the dealership has a great auto service and collision service. All of your needs at one location. Montrose Ford Fairlawn Ohio ask for Chris!
ROZ Rozsnaki at Montrose Ford of Fairlawn was my vehicle salesman. He is a nice person, and the best salesman. I appreciated the service and attention gave to me and my family. Myself and my family are happy with this new deal. I recommend Roz if you need buy a car or trade in your used vehicle.
Jessica Bradford is very knowledgeable about her products. Would 100% recommend her to car buyers. She even convinced me to get a gold vehicle! I love it! Thank you!!!
Dont bother buying a car from Ford its a huge scam. My parents went in told them several times they didnt want any extended warranty. They leave and wonder why there payment is so high. The dealership added a 6,000 dollar charge for a warranty my parents said repeatedly they didnt want. Now 2 weeks later and they are still refusing to remove it and they wont let them return the car. This used to be a good company not any longer.
We just went to Montrose Ford and had them help us with our lease buyout. We worked with Andre Smith and he made the process supper fast and easy. We have bought multiple vehicles here and would recommend them to anybody.
Please I know you dont know me but if you took the time to check on the reviews on this place that is a good sigh! Please take your business elsewhere, Im warning you this place will RIP you off when your signing blank papers they are filling them out and you will find out once you get home and put a thumb drive into your computer ( they dont hand you a copy of your terms and sales contract because they dont want you to notice till its too late) that you are being over charged billed for things you specifically stated you did not want and billing you for coatings that would be impossible for them to have added after purchasing the car because the car never left your sight!also the agreed upon price will be significantly lower that what you are signing ! No scruples no morals that are your worst nightmare every dirty trick in the book believe me I purchased brand new to avoid being ripped off by shady used car salesmen and if your like me you dont buy a new car often and are probably unaware of the sleazy tactics this place engages in buyer beware! UPDATE after speaking to the attorney general and several attorneys it appears this is the latest scam perpetrated on seniors sleazy car dealers steer you toward Ally financial and Ally financial tells them how to pad the bill and then the sleazy dealer gets his cut.. BEWARE
I purchased a F-150XL to better service our customers at Blimp City Bike and Hike. Larry Parker was great to work with. There was no stress which is typical at car dealers. Thank you!
Bought our Mach-E from Larry. He was very helpful and we would definitely recommend him!He had the car ready to go and we were in and out in good time!
Just purchased a 2nd truck from Alex McGraw at Montrose Ford in Fairlawn. Hands down the best experience Ive had at a dealership. Alex isnt your typical salesman. Everything was hassle free, fast and friendly. Ill definitely be back when the time comes.
Terrific buying experience with Alex McGraw from 5 hours away in Indiana!! Highly recommend Alex for your next purchase!!
I had a great experience buying a car at Montrose Ford. The first thing is that I felt very comfortable with sales person named, Chris Evans. He made me feel at home especially when he offered me coffee and had a warm smile to go with it. He went over all of the details professionally, about the car I wanted. Chris sold me this car mainly because he had shown me a great car and he was very patient with me about explaining things I should know, about maintaining it. Chris found me an excellent car in good condition and I hope to keep it that way. Chris is the type of sales person you would hope to meet at every store you walk into and expect to find a wonderful sales person and get a good deal. If I had to buy another car, I would call Montrose Ford in Akron; and will be looking for the same sales person, Chris Evans. Also, everyone that work there; are wonderful, friendly and professional people.I went to Montrose again to trade in my car for a more up to date vehicle. I bought a great car at a reasonable price and to top it all off, I was able to get my favorite sales person, Chris Evans. I felt like this was a lucky day for me. You cant loose when you get three great things happen for you at a car dealership. Oh did I mention that I did get a great cup of coffee. You have to go to Montrose Ford, Fairlawn, when you are ready to buy your next car and ask for Chris Evans. You will get the best treatment a person could ever expect.
Had a wonderful experience here at Montrose! I was assisted by Roz Rozsnaki. He was kind, honest, professional, accommodating and made me feel incredibly comfortable. I came here to simply just look at cars after mine was sadly totaled in an accident. Roz helped me find a reliablecar in my price range that just felt right. I am grateful for this experience and i would recommend roz to anyone!
See Andre at Montrose Ford...honest, fair and will treat you with respect to what will work for you. Buying a vehicle should be an overall positive experience , not a hassle. Andres your man!
I have had the pleasure of working with Jessica Bradford @ the Montrose location. Not only 1 time, but two. She is very professional and willing to extend a helping hand to get the job done! Thank u
I purchased a certified 2015 Ford F150 XLT Supercrew Cab from this dealership and things changed the moment I signed the deal. Things that were promised to me when I picked up the truck were not done, including no 2 nd key, no owners manual, missing/broken items including NO rear fold down cup holder, NO rear ceiling light, Missing center headrest and missing rubber tailgate bumper just to name a few. The truck was absolutely filthy and was suppose to be detailed upon my arrival due to stains on seats, sticky spills down door panels and cup holders etc.. They said it was detailed although it all looked the same! Nothing had been done as promised. After over a week of no return phone calls or messages from the car salesman, I finally contacted the manager to handle these issues. The missing/broken items were replaced and it was then promised that the truck would be sent to be professionally detailed...I can tell you, that didnt happen. The truck still had sticky stuff and stains when they brought it out. After finally thinking this dealership and service department could be in my past, that was far fetched. Come to find out they sold me a certified truck with NO tailpipe, a completely rusted exhaust system and a muffler with a huge hole coming out the back of it!! Everytime since that day that Ive had to take the truck back to them for them to fix their mistake something else happens! By the way they invoiced the tailpipe under an open recall for the door latch/lock problem and I got my truck back with a couple of dents and my back drivers side window no longer working, I then figured out my back passenger door wasnt even locking after they had performed that recall..another trip back.I think now Ive had it back and forth more than I can count on both hands (my time and my gas). You should see what my door handles look like after this time!! oh, and my interior door panels were missing some of the bolts that hold them on! The dealership doesnt care, you do Not have a friend in Montrose Ford! When I picked up my truck this past Saturday which by the way was left completely unlocked in their parking lot over night with my personal belongings in it..I asked the cashier to make sure the manager called me and they never did. As I expected... Do not get taken advantage of by this dealership. I will be filling a complaint this week with Ford motor Co. , BBB and the Ohio attorney general
Larry Parker is a great person to work with! He is honest, helpful, and hardworking. Highly recommend asking for Larry the next time you need a vehicle.
Jess in sales is great, she always helps with all my questions and contacts me if they get inventory I’m interested in. She is the best sales team member I’ve ever met at montrose ford.
Absolutely easiest vehicle purchase I’ve made to date. Friendly staff! Highly recommend. Chris Evans was professional and kind.
Matt was great to work with and very friendly. We bought my Explorer from him and he made it super easy!
Chris Evans at Montrose Ford was professional, courteous and knowledgeable with my recent truck purchase. I highly recommend him!
Chris Evans is one of the best sales representative that I had the pleasure of doing business with. He was very knowledgeable about the vehicle that I was interested in purchasing. He provided exceptional customer service and he made the sales transaction perfect and painless. My daughter is in love with vehicle. Thank you, Chris
Worked with the nicest young man Josh Mills he was excellent knowledgeable and gave us great help with our new vehicle to see the guy with the Bow tie !
Roz Rozsniki helped me with the purchase of my Volvo XC90. I am in Texas and he ensured the complete process went smoothly remotely. We did a virtual tour where he showed everything and answered my questions. Even when we finished and I forgot to ask a couple things he went and took additional videos so I could see and feel completely comfortable with the purchase. I have never bought a car before and he helped it be a stress-free time start to finish. I now have my dream car with my dream finishes! Thanks Roz!
We had a wonderful experience at Montrose Ford. From the beginning chatting with Cameron Coyne to going to the dealership and working with Alex McGraw. Alex made it a smooth and enjoyable experience. Very knowledgeable! We would definitely purchase from you again!
I purchased a 2022 bronco Badlands From Montrose Ford and the transaction was very smooth. Thanks to my salesman Chris Evans.
We worked with Chris Evans and received excellent service from the minute we walked thru the door to the time we walked out with our new vehicle Chris gives you 110 percent of his time and very personable we will definitely be back for our next car
Bought my last couple trucks from Josh Mills at Montrose ford. Go see the guy with the bow tie. Top notch!
Larry Parker was great to work with. Made the entire process easy. Definable will be back to see him!
Great place to purchase a vehicle .see Jessica Bradford in sales ..if she cant get anybody approved then nobody can.......Jess and the team at Montrose ford are number 1....
Anytime I’ve needed help with car buying/selling I know I can always count on #1 salesman Josh Mills. He may not be much of a golfer but he sure does know about cars!
Great team through my entire process. I highly recommend Andre Smith. Helpful, friendly and knowledgeable. See Andre and tell him I sent you. 😉
Chris at Montrose ford took really good care of us, this is the first car we bought from them we will be back for our next vehicle
Worked with Josh Mills 3rd or 4th car I bought from him. highly recommend he will always take great care of you.
Had a great experience Jess in sales was very helpful in helping me purchase my vehicle would definitely recommend other people going there
Larry Parker was very helpful with my purchase of the 2022 Ford eco sport! I highly recommend him
Andre smith did a great job. Made everything easy and comfortable for me. Highly recommend!
Will Sutton was great. Make sure you ask for him personally when you stop. No pressure and very professional.
Derek Powers was great to work with. Our process was seamless and he kept us up-to-date throughout.
I was picking up my new 2022 Ford Maverick with Matt Mills.Asked for him he will help you a very nice,helpful man
I couldn’t believe how fast and easy buying a new car was with Montrose, the salesman I worked with Alex McGraw did a fantastic job working around my busy schedule to put me into the exact car I wanted, they definitely have a great team there, they are very professional and honest and I would highly recommend them to anyone.
Bought my new platinum f150 from Josh Mills the guy with the bow tie. Thank you love the truck
Alex is the number one salesman he has sold me three trucks and every truck has been the best I highly recommend him please buy your truck from him
If you are in the market for a new vehicle, stop by and ask for Josh Mills! Josh is extremely knowledgeable, flexible and absolutely no pressure while helping you make your next big purchase. We love our new Ford and will be seeking out Josh and the team at Montrose Ford in the future!
Josh made my purchase smooth and painless. He was friendly and found me the product I wanted. Don’t hesitate to look up Josh Mills the Bow Tie Guy if buying a vehicle from Montrose Ford.
Made an oil change appointment for 10 am. It’s 2pm and my car still isn’t done. Said I need to be specific about when I need my car back. No. I’ve been going to Ford dealerships for years and never been an issue, oil change has always been done in 1 hour or less. No point in making an appointment if my car won’t be worked on when the appointment is scheduled. Dave was very rude on the phone too. Will never come back to this location.
Great experience. Courteous staff. Roz and Dre were more than helpful in locating what we were looking for and working with us to make it happen. So, many, many thanks to them and the team at Montrose Ford!
Nothing but great things to say about Montrose ord and their sales team. Fantastic customer service. Quick,easy and painless. Thank you Montrose Ford!!!!!!
Alex and team made purchasing very easy!I found the truck I was interested in on their site, used the chat to set up a viewing, test drove, worked with them on price and trade in, and made a hell of a deal. They keep it simple! Highly recommend!
I worked with Andre Smith earlier this month and it was an overall wonderful experience. His product knowledge, honesty and sincerity was exactly what you hope for going into a dealership, but rarely receive. Thank you Montrose Ford and Andre for always putting your best foot forward!
I contacted Josh Mills in search of a car to replace mine that had suddenly failed. Josh was incredibly easy to work with and took the time to determine my needs rather than push wants. He was honest an open and spoke directly about everything including how the market is crazy right now and how the car I was looking at buying may not be the best option at this time. He did this without pushing another car, but as someone who was actively engaged in deterring the needs of someone and not just pushing a sale. I am definitely going to keep Joshs contact information as he was simply unreal to work with. It was like talking with a mate about buying a car, and coming up with a plan and never felt like a sales pitch, I felt valued, appreciated and my needs respected.
Bought a great truck....that is the only positive I am taking from this experience. Sales staff mishandled paperwork, missed sending info that we provided them to the finance company and then made up excuses (lies) about it.
Had a great experience at the Dealership and the Salesperson (Chris Evans) was top notch at making sure that I had what I was looking for. My new F-150 looks, drives, and performs awesomely!
My husband had an appointment scheduled to have an oil change last week and waited 2 hours for a simple oil change. No reason it should have taken that long with an appointment scheduled. Will not be returning for service here among other things.
I had a really great experience with Montrose Ford and Will Sutton. The whole process could not have been easier for me and Im very grateful to Will for making it so. I will definitely be back!
I purchased a vehicle at Montrose Ford on 10/11 -- and was lucky to have Chris Roz Rozsnaki for my sales rep. Roz was very knowledgeable, courteous, and professional. He answered my questions and addressed my concerns; and explained everything about the vehicle I had picked out. I was very satisfied with my entire experience -- and would definitely recommend this dealership and Roz to anyone looking for a new or used vehicle.
I was working with another sales man Chris who was wonderful we discussed the pricing on this vehicle I had to go get my husband so he could test drive it and see if we wanted to trade in our vehicle already pre approved online. Josh mills took over after getting the credit he brought over the paperwork that stated we would be paying over 8,000 more than what it’s listed for on the website. He said they don’t do the pricing on the website and because they have other dealerships wanting to pay more they are inflating the price and if we want the car it’s the new price not the one we had discussed and online. Be careful it’s a bait and switch I’ve never had been threw a company who won’t honor their own pricing and can make up what ever pricing they want as they go. I would just make sure of the price in writing before you do anything and think about if you really want to be upside down in a loan because that’s not for me I left.
I had a great experience at Montrose Ford. Chris in sales was very polite, attentive and helped me pick out the truck that was perfect for me. Andre was also extremely helpful in getting the truck prepped for me with a new bed liner and tonneau cover.
The service from Josh was exceptional. He went out of his way to find the right vehicle to fit my needs within my budget. The process was smooth and seamless, Josh even helped me transport the car back to my house. Ask for Josh next time youre at Montrose Ford!
Purchased a fabulous used car from Andre Smith who provided great advice and guidance. He is very friendly and knowledgeable about the cars on his lot. We are very pleased with our purchase.
Have been taking my Focus and Escape here for the last 5 years for all repairs and maintenance. My wifes car was due for an oil change, so the appointment was made.Then I get a call suggesting that the vehicle needs pads and rotors. Now, Montrose just replaced pads and rotors to the tune of $500 two years/20k miles ago. The vehicle was in for an oil change/tire rotation 5 months previous and no mention was given of worn pads. When asked if 2yrs/20k is a reasonable expectation for Ford OEM parts, the tech replied we usually see at least 40-50k. Their solution? Pay them $500 to do the job again.Ive been paying Montrose Fords higher prices for years, assuming I was getting top line OEM parts and service, when really I was just getting a higher bill. I was left with a $220 oil change and a vehicle still in need of repair.No one will read this or make an effort to fix it, as you can tell by the copy/paste message for every review. They dont care about customers, just the bottom line. I absolutely will not be back, and you should avoid them too.
Andre made our last purchase terrific. We were able to walk in buy the SUV we wanted and move along to other obligations. Andre at Montrose is our car and truck dealer moving forward!
I was pleased with the service however, I did not like the extra $5,000 I had to pay to buy the truck I did (due to shortages!) I was in a pinch and had little choice as my car was disabled as I was passing through on a long trip and was on a time constraint. I may take it up with Ford. It seems unethical to me when I think about it and bad business practice. It was nice that I was allowed to leave my car there until I could have it towed to be diagnosed. They would not take my car in as a trade. Another bummer. When youre desperate you become very vulnerable.
Big shout out to Chris Evans @ Montrose Ford. We have bought 2 cars from him. He took the time to work with us and our situation.. We will recommend Chris Evans to all our friends and family… Go Browns & Go Tigers…!!!!
Great service, fast and respoinsive. Had the truck I wanted in stock. Alex tool care of me. Definitively recommend!
Professional experience from every aspect! I have purchased many vehicles and this company is by far provided me the best experience!
Dan did a great job putting me in my Bronco. Made the process very easy
Mr Josh Mills was amazing to work with. He went above and beyond to accommodate our hectic schedule. He made the buying/leasing experience fun, easy and informative. Mr Mills was recommended to us by a coworker and will will not hesitate to recommend Mr Mills and Montrose Ford to our friends.
Everyone was very friendly and very helpful to purchase my leased Ford Fusion.
Had a great car buying experience at Montose Ford. Highly recommend speaking with Andre Smith if looking for a new vehicle.
Alex was my salesperson and he did a great job. He really bent over backwards to help me get the car I wanted and was very knowledgeable about my car. I actually just now bought this leased car outright. Alex made it really easy. I literally was there for only a half hour!
Went to purchase a car. Josh Mills was the salesman that I spoke with. Josh is by far the best salesman I have ever worked with when purchasing a vehicle. He was extremely knowledgeable and professional. He was able to get me into a vehicle with the best deal possible. Very happy and would recommend speaking with Josh Mills for any questions or concerns. Customer of his for life.
Bought my last 6 cars from Josh Mills, great service very happy with my new Escapes! Highly recommend
Just purchased a new F150 STX. I met with Alex and I was very impressed with his product knowledge and fair dealing. Very pleasant experience !!!
Bought a car for my son from Josh Mills Mr. Bow tie at Montrose ford love it! Thank you so much go see Josh at Montrose Ford
Wow I went into Montrose Ford and was greeted by Josh Mills. He was very informative and helped get me into my new Ford Escape :)!
Chris Evans is the man he helped me get in my new 2019 Ford escape I would tell every one to go to him for help
Highly recommend Larry Parker for your next vehicle shopping experience. Extremely knowledgeable... patient and not pushy.
My family was in need of a large 3-row SUV. We shopped GM and were pleased with the product, but not thrilled. Luckily we met Jessica Bradford at Montrose Ford of Fairlawn and she just so happened to have a 2020 Expedition MAX Platinum. It was the perfect vehicle for our needs and Jessica made the purchase process smooth and easy. Highly recommend Jess and the team at Montrose Ford.
After a great and honest discussion with Will Sutton, I’m confident I made the right choice. Thanks Will for being upfront and getting me the best deal!
This is the second vehicle I have purchased from Montrose Ford. Both times my salesman was Chris Evans. He worked with me to find a vehicle that fit my needs and budget. Perhaps even more importantly he stays in touch and is available if I have questions or concerns. I highly recommend Chris should you, your friends and your family be in search of a vehicle. I took my previous vehicle in for servicing today and was promptly greeted. That SUV is now ready to go for the next customer! Thank you Chris & Montrose Ford.
It has been years since we have bought a vehicle. We didn’t know what we wanted or even what all was out there. I have an old friend that works at Montrose. I contacted him and he put us in contact with Matt Mills. I will tell you this I’m glad he did. Matt Mills was great. We live an hour away from the dealership. Through many emails and phone calls Matt knew exactly what we’d be interested in. After a week of emails and calls we decided to make the trip one evening after work. Matt had a couple Ford Explorers ready and waiting for us to look at. Once we were there it was like talking to an old friend. Matt was very personable and knew the vehicles inside and out. He was able to explain how everything worked on the vehicle and was great with us on the test drive. Needless to say we fell in love with one and Matt helped us get it to where we needed to be payment wise. Matt and a few others stayed late that night finalizing everything so we could take our Ford Explorer home with us that night. I can’t express how grateful I am for everyone at Montrose Ford especially Matt Mills. Matt definitely went above and beyond to help us. Thanks again Montrose Ford and Matt Mills.
All the way from Covington, LOUISIANA. just bought a 2020 Roush 5.11 from Montrose. Alex Mcgraw was my sales person. Alex was straight upfront and forward when dealing with, answered many questions I had and helped me all the way. They even provided me great value on my trade in. only issue was when they delivered the vehicle, the driver used 87 octane and the vehicle had to go sit at the nearest Roush Ford dealer here to have the gas taken out and flush out the fuel lines. I believe this was an honest mistake made by the driver. All I had to do was call Alex and he took care of everything. Overall Montrose Ford did a great job and seems like they want their customers to be happy with their purchases.. I definitely recommend these guys to anyone looking for a new vehicle.
Larry Parker at Montrose Ford is very personable and helpful. Looking forward to working with him again in the future!
Had a great experience with Roz buying my new escape more than willing to work with me to give a great buying experience
Worked with Josh Mills love this guy go see him he will be wearing a bow tie at Montrose Ford!!
As one who has worked many years in the automotive business, I appreciate the knowledge and integrity of Larry Parker, in sales.
Always Excellent services! Thank you for Rick in the Service team as well . Rick make me comfortable with clear explanation and cares.
I bought my first car at Montrose Ford when I was 16 and just returned to buy my F-150. Calvin Jackson was the salesman who sold me the truck and I could not recommend him more highly. Not only was he knowledgeable but he is incredibly personable and made the whole buying experience seamless from start to finish.For the modifications on the truck, I worked with George Chedid and he made this process so easy. He helped talk me through a leveling kit, new wheels, and a window tint. I am so happy with the truck and I definitely will be back to Montrose Ford in the future.
Buyer beware!!! First off , finance lady is very rude and unpleasant. Second they sell vehicle with broken transmissions. Third, the manager Joe doesn’t bother keep his word. Nor does he return phone calls and messages. Just avoid them all together. We bought a used truck from them . Test drive it , it was good. All until we went to leave the lot. There was no reverse. So they told me they don’t have a mechanic shop o fix the problem . So that they would take care for f it through our mechanic. Was alittle skeptical about this. But Joe the manager said he gave his word that they fix this. Guess what today , we got a call saying Joe wasn’t gonna pay. And we called the shop and of course had to leave a message. No call back . So we called them and he went home. What a business!!!
Everyone was so helpful! Especially Andre Smith, he was very patient, kind and made my buying experience very easy! I recommend this ford dealership because everyone I worked with from sales to finance were very knowledgeable and made my purchase effortless! Thank you again montrose ford!
Yes! Definitely will be returning to Montrose Ford! I am so happy I had the opportunity to meet with Cameron Coyne and Mile in the finance department! These guys definitely made the whole car buying vibe stress less and hassle free. In all of my experience I’ve never purchased a car and the whole deal took less than three hours! I mean wow! Cameron you were terrific and I really appreciated you!
Came in with a plan and left with a car. Great service, very professional. We had Josh as our sales guy. Entire team was friendly, patient and respectful. Respected our plan and gave us many options. Thank you so much and keep it up.
We just purchased a car today 04/20/2021. I just wanted to say what a great experience we had at Montrose Ford. Our salesman name was Matt Mills. What a nice young man, and knew his stuff. I do not like to purchase new cars, but Matt made the buying experience a good one and in a short amount of time. Thank you again Matt. Keep up the good workRich
I purchased a used truck here. There were limited options available that met my needs.I test drove the truck, asked for the carfax, service records and history. I then went on their website to read about the details of the car, included options and so on. I did not have a lot of time so I did not have the chance to do a thorough inspection or have a mechanic look it over. I was trusting of the dealership and the salesperson (who was very nice). I decided to purchase and then the problems began.1. Rude finance girl.2. Gave me a single key but no key fobs as advertised on the listing.3. No remote with the DVD player.4. No key for the locked hitch pin.When I asked them about this, they said “I guess that they just made a mistake on the website”. They at least bought key fobs for me but made me pay for the programming. The key fobs they gave me were incompatible and needed up purchasing them myself and paying someone to program them.5. 2 weeks later, rear drum brakes basically exploded $2100 repair.6. That same week, a mysterious oil leak appears along with high engine temp and oil pressure issue (losing 4 quarts/week( - $879 repair from the newly replaced oil switch that was installed incorrectly.7. Once I got it back from the repair shop, still having issues with oil temp… leaking coolant. $777 repair.8. I never received anything in the mail regarding my loan and transferring registration. I had to call them numerous times to get the transfer done. I also had to track down who my loan was through and when my payments were due resulting in starting the loan 3 days in default.Moral of the story, don’t trust them when buying a used car, get your own independent inspection.
Roz was very knowledgeable of the vehicle I was looking at answering questions I had and if he didnt know he would find the person that may know or search for the answer
We brought our vehicle in for service. We called several times to check the status and got the run around. After a week, we were informed that our truck hadn’t even been touched, was left out in the elements and that they were short staffed due to half of the employees having Covid! Not one employee had a mask on. We picked up our truck and WILL NEVER go to Montrose Ford again. If you value your vehicle and your health, you should steer clear as well.
Roz is a wonderful salesman, I would recommend him and this dealership for you next vehicle purchase.
We recently had to replace our Ford Ranger as it had been totaled following a traffic accident. Chris Evans and the rest of the Montrose Ford group immediately started looking for another Ranger for us. Their vigilance and dedication paid off, and we are once again happily driving our new Ford Ranger.I cant say enough about Chris Evans. He has become our go to guy for everything Ford. Always caring and concerned, he is willing to go the extra distance. Thanks Chris!
If need any help ask for jess she super nice and will help you anyway she can had a great experience buying my car with her thank you jess your the best
I received assistance from Andre Smith and he was very kind, informative, and empathetic! I will definitely recommend him to my friends and family.
Chris Also nicknamed “Rod” gave so much effort to find me my perfect car
Montrose Ford and Roz made my vehicle purchase easy. They gave me an offer I couldnt refuse.
We purchased a new Ford Bronco Sport at Montrose Ford 2 weeks ago and Jessica was our amazing sales lady! We got exactly what we wanted for our trade and the entire process was done in under 2 hours!! WOW!! Thats unheard of!! Great service, even better coffee and snacks!!
Roz Rozsnaki helped make my car buying experience very easy during these challenging times with great communication throughout the process of finding exactly the right car to meet my needs. Thank you Montrose Ford.
One of the reasons we continue to buy Fords from Montrose is the responsiveness of their sales and service departments. Another reason is the vehicles themselves (F-150, Fusion, Explorer); every one we’ve bought from Montrose were excellent quality and reliability. In March this year, we decided to look for a new Explorer. We wanted an Explorer Platinum with a particular exterior/interior color. First we looked online but none appeared to be available within a 100 miles. So I went to Montrose Ford and met with Josh Mills in sales. He was very responsive to our needs and was able to find the exact vehicle we wanted - but at another dealer some distance away. He had the vehicle ready for delivery the next day! Amazing!Definitely recommend seeing Mr. Bow-Tie, Josh Mills, for your next Ford.
Good experience buying my 2013 Yukon, but after a few months of owning it I decided I wanted to sell it. Poor communication from the finance department. I came in on 8-5-2021 to cancel my extended warranty they said between 6-8 weeks for a refund. Waited over 6 weeks and was wondering where my refund is for the extended warranty so I called Easy care around 9-15-21 they said the dealership never cancelled the warranty and it was still active... Around 9-15-2021 I called the dealership and spoke to my original finance person (Michael Patton) he said he received my email and was in the process of doing it. ZERO RESPONSE to my email I sent to him (Common courtesy wouldve been at least a simple reply). Today is 10-7-2021, 9 WEEKS I have been waiting for a refund. I no longer want this vehicle and want to sell it. I am happy I didnt make another purchase with them and decided to make my new purchase else where.
Roz did a great job . Got me the best deal possible. I would recommend him
Went to Montrose to trade in a car and buy a new truck. Hands down the best buying experience Ive had. Usually you spend hours at dealerships. They made it easy and painless. Jessica was my sales person and I plan on using her again if I ever purchase a new vehicle. Amazing service and would recommend her and this dealer for anyone.
Just bought a vehicle from Montrose In Fairlawn in November 2021. Jess was wonderful and made my wife and I very comfortable throughout the whole process. She was very friendly and easy to work with!
Recently purchased a Ford Bronco Sport and Dre Smith was super helpful in the process of ordering me some all-weather cargo mats with my FordPass points! Super convenient, fast, and overall pleasant experience.
My experience at Montrose Ford was more than I could have asked for. Josh from Montrose Ford was extremely helpful and answered any questions I had about my new car, especially since the car was all new to me (my last car was a 2006). I love my 2019 Ford Fusion & will take my future business to Montrose Ford!
What an excellent and professional experience! I have been in the market for another vehicle for almost three months and I kept looking and I had a hard time finding a dealership or sales person to connect with. I had made appointments to look at other vehicles elsewhere and I had encountered very disappointing customer service. The sales person we were dealing with prior to coming to Montrose was demeaning and disheartening therefore I walked out; and I am so glad I did. I am now in the vehicle of my dreams (For a mom car lol) ! I absolutely love this vehicle and was so overjoyed that I became emotional when I drove it home. He worked with us in an honest and professional manner. We took it for a test drive and that was the best test drive I have ever had. He made me feel comfortable and showed me all the features the vehicle had. He was knowledgeable within this field and I had great respect for that and his opinion. The patience Roz showed was relieving because we have twin two year old daughters. It is A LOT whenever we go anywhere with them because they are restless and ready to play. Roz was polite and understanding; he even brought them goldfish and water to snack on while we finalized everything. I have already recommended everyone I know in the market for a vehicle to take the drive down there and experience the excellent customer service and selection of this dealership. My best to Roz, Jessica, and the whole Montrose Team!
Recently stopped into Montrose Ford to browse for a vehicle and had an excellent experience with Josh Mills. He was very knowledge, attentive and paid close attention to my needs. Looking forward to working with Josh again in the future.
Great experience! Roz was great. Bought a great truck. I would highly recommend to anyone. Process was painless.Last truck was a Nissan. I like my F-150 much more.
I actually reached out to a multitude of Ford dealerships in my search for a truck and the Montrose family was absolutely the best. Jessica (MY SALES LADY) was very knowledge about the particular truck that i was looking to purchase and I was particularly impressed with her timely responses to my emails as Im approximately 1000 miles away from this dealer. She was able to provide me with all of the information needed and went out of her way to make sure she met all of my needs. I would definitely do business with this dealer in the future.
We had Alex as a salesman and he did a wonderful job!! If we had questions he knew the answer right away. Very very professional. I also have to give kudos to Mike in finance he made the process so easy and smooth. They have definitely earned our business.
I stopped by Montrose Ford to get my work van serviced. I looked at a few of the cars on the lot. I bought a used car from them and it was a quality vehicle at a great price. Devon Knapik was very friendly, knowledgable and effecient as the sales rep there.
I spent a whole day shopping for a car. Not having much luck. Montrose was the last stop. Pulled in met Andre smith. He showed me a car. I took it for a ride. He walked me through the paperwork. Explained everything. He even was very polite to my grand daughter. Who talked his ear off. I would highly recommend him
From the very beginning, Chris (Roz) was very helpful and went out of his way to make sure we were satisfied. He was flexible with arranging an appointment, since we live 4 hours away. Everyone was great, they treated you like you were a person and listened to what you wanted/needed. Pricing is better than anything near me, and the financing was easy, with even better rates. I would absolutely recommend them, even if it is a 4 hour drive. Thank you for everything!!
Jess was very patient and made sure we received everything Montrose Ford had promised us. Even when the antenna on the top of the car we bought was lost, she tracked it down to their wash bay and made sure we got it back. Jess goes the extra mile for her customers. We highly recommend her to everybody looking for a quality buying experience!
Devon knapik was our salesman. He was great and the whole process was only a couple of hours! He helped me find a great deal! This dealership was the right choice!
Was very impressed with the staff at this dealer ship. Made me feel like family within the first few minutes of being there. Was helped by a gentleman of the name Matt Mills who showed me around and made me feel comfortable in the vehicle I then purchased. Matt let me drive multiple vehicles as I asked with no hesitation. Highly recommend to others if you are looking for a vehicle especially with a team who wants to help!
Had a great experience at Montrose Ford! Andre took great care of me and was able to get me into a vehicle that had everything and more that I wanted! Thank you for such great service!
Andre is sales was exceptional. Great customer service and followup.
My experience was absolutely fantastic. Will Sutton and Jessica Bradford in particular went above and beyond with their service to my family and I. I went in just wanting any SUV that worked and they delivered with an SUV that gave me everything I didn’t even know I wanted and had more than I could ever ask for, all with warm smiles and excellent professionalism. A wonderful place with a wonderful staff.
I drove 11 hours from Jacksonville NC to Montrose Ford in Akron OH, all due to the GREAT deal on a 2020 Explorer and the great personnel that works there. Great thanks to my salesman, Will Sutton and Mike over in finance, thank you all.
Devon Knapik is great. Walked me through the whole process. I highly recommend Devon. He made my experience like no other, and I have been buying from dealerships for 45 years!!!
We came in to purchase a new vehicle and Will Sutton was our guy. He was very professional, kind, and patient with us. I would recommend Will to everyone looking for a vehicle. Mike in finance was also a pleasure to deal with. He was upfront and honest during the whole process. No BS. Looking forward to working with these guys soon when purchasing new service vehicles. Once again WILL you rocked it.Thank youMike Dee
I had my first experience at Montrose Ford last month to trade in my lease and I will never visit another dealership in the future! Chris Evans was knowledgeable, helpful and most importantly, did not try to sway me in a different direction from what I came in for which is honestly what I have come to expect when visiting dealerships in the past. I love my new Ford Edge and I still cannot believe how quick I was in and out of that place with my new vehicle!
We have been going to Montrose Ford for quite a few years now and always get excellent service. Our salesman Josh Mills, is very friendly and knowledgeable. We will definitely keep going back to Josh and Montrose Ford.
Our salesgirl, Jessica Bradford was amazing. I told her what I was looking for, how much I wanted my payments to be and she made it happen. My husband and I were in and out within two hours...and yes, that’s signing everything. Jessica was not only able to put me in the car I wanted...with all the right features a, but she was also able to keep my payments the same.We have been going to Montrose Ford for all of our car needs for the last 10-15 years...and service there never ceases to disappoint. We were disappointed to see our original salesman retired, however, Jessica was a good replacement and I was more than happy to work with her. On the day I picked my new vehicle up, she was very conscientious of my time and made sure I was in and out...but of course comfortable with my new vehicle.We will continue to use Montrose Ford and Jessica for all of our car needs. Thank you!
We have purchased & leased many vehicles from Montrose Ford, most recently a 2021 Ford Explorer XLT. Our salesman Will Sutton is such a pleasure to work with, always knows about the vehicles hes selling, always helps in setting up and connecting fordpass , phones etc. Will is our go to guy when we are looking for a vehicle, he makes the buying experience smooth...and has great sense of humor!!
Nobody likes buying a car but this was the best experience I have ever had buying a car. Alex gave a fair price. He made it fast and easy by texting a video walkthrough of the vehicle before I came to the dealership so I didn’t waste my time and Tom was helpful and knowledgeable in the finance office. I never felt pressured and would recommend them to everyone I know.
Dave in service has always taken great care of my vehicles. He’s flexible with scheduling me around my busy schedule and he’s always quick to meet me at my vehicle as soon as I pull in. He’s incredibly efficient and knowledgeable and will tell me accurate repair costs and time frames. My company asks me to the quick stop oil change places for our common maintenance but I choose Montrose ford because I know Dave will handle it correctly.Wish I could recommend him and his team higher than 5 stars.
I would highly recommend Montrose Ford if youre looking to purchase a new or used car. I had the absolute pleasure of working with Jess Bradford when I purchased my Mustang GT. Not only did I end up with a beautiful car, but Jess made the entire buying experience open, honest, easy, and enjoyable. I plan on going with Jess the next time Im in the market for a vehicle
Great buying experience! Whole staff including my sales person Jessica Bradford, Joe the general manager, and service manager couldn’t have made the buying experience anymore comfortable. Jessica, the finance director, walk me throughly through the lending process and was able to accommodate to my financial needs. A+++++ Highly recommend. Will buy from them again!
I HIGHLY RECOMMEND JESS BRADFORD! I walked in and was greeted by Jessicas smiling face. She went above and beyond to answer all of my questions, make sure I felt comfortable, as well as, informed. I appreciate Jesss hard work, diligence and her overall presence. Please please please ask for Jessica if you are in the market for a new or used vehicle!
Worked with Alex McGraw on the purchase of my new F150 Lariat Sport. Alex updated me on new arrivals and this was perfect . The entire team from sales, to finance and accessories were great to work with. Definitely a positive experience
Went to Montrose Ford on a recommendation of a highly reliable friend and had the tremendous pleasure of being helped by Jessica. WOW!! Such a great salesperson. Jessica was extremely friendly, knowledgeable, optimistic and courteous during the entire process. If anyone reads this goes there PLEASE ASK FOR JESSICA!!! #1 Best Salesperson
Dave in the service department is always extremely helpful when my husband and I come in. Always tells us exactly what’s wrong and what we need. I feel like I can really trust him, and Montrose Ford, no fuss. I don’t have to stress about going to the dealership anymore, and being over sold or issues with my car not being resolved. Always very helpful and straightforward.
Montrose Ford has a great reputation and Andre Smith is the man you want to work with
Will Sutton and Montrose Ford were absolutely amazing to work with. Ive purchased 10+ vehicles in the last 5 years and working with Will was hands down the best experience I have had working with a car dealership and salesman. Highly recommend working with Will Sutton and his team
I walked into Montrose in search of a new Roush truck. I was quickly met by a salesman named Josh Mills. As Josh walked me around the lot he showed professionalism yet was very easy to talk to. He ended up getting me into my dream Roush SC F150! I sent my entire family to this salesman at Montrose and all of them came back with a new car saying, “wow that was easier than expected”.As months went by I got a call from Josh about a 2020 CFTP GT500 they had for sale. Through our conversations he knew it was to spec what I have always wanted. After some back and forth Josh and the team went through going over the finance plan he again got me set at a comfortable monthly payment. With Josh’s help I left that night with my dream Mustang. A day I will never forget.Josh continues to stay in touch with my family and I. Not only to see how we were doing but to make sure we are all still satisfied with our purchases. Even by sending holiday cooking recipes through email! I appreciate the hospitality created by Josh within the dealership and outside of the dealership.If you are looking for a new car or truck. I would highly recommend taking the trip over to Montrose Ford.
I was very happy with the help I got from Josh Mills. He was professional and had a lot of good insight to the questions I had. I walked away with a great deal on a Honda Accord that I love. I highly recommend his help for your car related needs.
Visited here with the intentions of just looking around and seeing what they had to offer. Not looking to upgrade from my old civic yet, but wanted to see what options I will have in the future. Ended up having a wonderful experience being showed around by Joe Underation, he was incredibly knowledgeable and really helped me narrow down my options based on my needs and desires for a car. When I decide to upgrade my vehicle in the future, I will definitely come back to Montrose!
I went in to Montrose Ford about a month ago and a family friend suggested that I deal with Matt Mills. I decided to keep my car and put some work into it instead of trading it in for a new vehicle. Nevertheless, he was exceptional in helping me make the best decision for me and not for the sake of the sale. That meant a lot to me. If anyone wants to deal with a trustworthy individual(s) that won’t steer you in the direction THEY want you to go, deal with Matt Mills and Montrose Ford!
What can I say about the friendly folks at Montrose Ford... They are kind, professional, caring people. The sales people( Chris Evans) care about you and your needs. I have just purchased my second vehicle from them, and theres no other place Id rather go. They treat you like family -not a paycheck. When I am ready to buy my next vehicle, I will be going back home to Montrose Ford in Fairlawn Ohio. Thanks everyone!
I had a great experience ordering (and waiting for) my new Bronco from Montrose Ford. Josh Mills kept me informed throughout the process and the pickup / financing at the dealership was easy. I would highly recommend this professional team for your next vehicle.
Recently after an accident that totaled my Edge I came to Montrose and worked with Jessica Bradford to purchase a new Explorer. This was our fifth vehicle purchased from Montrose Ford and all of them were with Jessica. The day that I went to purchase my new vehicle Jessica was on a day off but she happily came in to assist me. She found the Explorer I wanted with all the options I wanted. Even though the vehicle was in New York she was able to get it here the next day. Any future purchases we will always do with her because she is knowledgeable, very friendly, and not at all “pushy” like some salespersons are. Trust me and work with Jessica and you will come away happy and satisfied!!!!
Jessica Bradford is always there to answer my questions and is very knowledgeable in the business at the dealership.
Chris Evans was a very kind salesman!! He did what he could to meet our needs & wants!!
Total reviews rating 4.5
199 Reviews for Montrose Ford 2023:
Review №1
2022-07-21Chris Evans took the time with us to answer our questions, arrange test drives and make our purchase seamless. He made valuable suggestions as to the warranty plans available that Mike Patton, Finance mgr. was able to implement. I was blown away that I could drive my New to me Lincoln home that same day! What a pleasure to find a Well Run, Professional and Caring Car Dealership. We will definitely recommend you to our family & friends!Mary & Gene Early
Review №2
2022-05-06I picked up a new Rousch F150 and due to a bad back Chris Evans my salesman drove the thing a round trip of 7 hours to delivery to me. Without him I wouldnt have been able to get my awesome truck. Ive purchased literally 50+ vehicles in my day and this dealership and especially Chris made this the best experience. Class act is all I can say. If your looking for a honest good guy contact Chris.. Thanks again Chris and Montrose Ford!! Loving the truck..
Review №3
2022-02-24Andre at Montrose Ford was a great person to work with while walking the lot, talking about options, the different cars, and what I was looking for. He rode along on some test drives with us and provided great information about the cars. He was very helpful and never pushy or overwhelming. I definitely appreciated him being able to joke around while we had long discussions about finances and options. I would definitely go back and work with him again on my next car! Highly recommend!
Review №4
2022-02-23My wife and I had a great experience with Montrose Ford. I knew which truck I wanted when I walked in and our salesperson, Will Sutton, had it ready to go. He was extremely knowledgeable about the truck, friendly, easy to talk to, and put no pressure on us whatsoever to buy. We ended up driving away in our new truck after a seamless buy and trade-in process. Big thanks to Will and the dealership for the great experience.
Review №5
2022-06-07The best experience at Montrose Ford. We traveled two hours and we couldnt of asked for a more kind salesman, Chris Evans. He was very helpful and had us in and out of the dealership in less than two hours. Would definitely buy from him again!! The finance man, dont remember his name was exceptionally nice also. Very nice dealership
Review №6
2022-03-24Drove 4 hours to make a purchase of my dream truck that I’ve wanted ever since ford teamed up with Roush to outfit the 150’s. Sales rep Josh “bow tie” Mills had me out at a 2 hours flat. Appraisal, phone time with my credit union and new vehicle prep all in 2 hours.
Review №7
2022-06-07My wife and I recently purchased a vehicle from Montrose Ford. We usually cringe in expectation of the usual pressure campaign that accompany viewing cars. We were very pleased with our interaction with salesman Andre Smith. He was very courteous and polite and allowed us to take the time needed to make our own decision. He was very knowledgeable about the vehicle and answered every question we had. It was a pleasure working with Andre and I would recommend him to anyone in the market for a vehicle, including family and friends.
Review №8
2022-05-05Larry Parker at Montrose Ford was the BEST car salesman I have ever worked with! I am on my third car and I am so grateful that Larry helped me find my favorite car. I don’t know a lot about cars but Larry is so knowledgeable, helpful, caring and won’t scam you! I could tell that Larry wanted me to be happy when I walked out and he was so patient with all my questions. If you go to Montrose Ford- ask for Larry! He won’t disappoint- he found me the best deal I could have asked for! I highly recommend him to anyone looking for a car!
Review №9
2022-07-02I want to recognize Montrose Ford in Fairlawn for their outstanding service. I just purchased a 2022 Bronco. Dan Russell had everything ready for me when I arrived and made the process quick and easy. He also took the time to show me how everything works in my new truck. He even showed me how to remove the top and synced my phone for me. Very cool guy. I would also like to thank Joe Dyer for helping me to be able to work out an affordable plan that worked for me! You all made my dreams come true! I appreciate your hospitality!
Review №10
2022-07-12I would like to express my extreme disappointment in how Montrose Ford handled my Bronco order.After patiently waiting 20 months from the initial reservation for my vehicle to come in and then have Montrose Ford “require” that I pay for $1500 worth of vehicle “protection” at the last moment is unfair and unjust. I did not order this option at the time of vehicle ordering and it is not on the final sticker from Ford either. Therefore, I should not be expected or required to purchase this option.As my hard top Bronco is in high demand, Montrose Ford was very purposeful and strategic in sabotaging my order so they could outfit my ordered vehicle with additional options and sell at a higher sticker price.I confirmed with two other dealerships in the area that this practice is “not a thing” and they would never require this of their customers. They both seemed quite embarrassed that another Ford dealership in the area would behave this way or require this option.I will more than likely still place an order for a Bronco when ordering opens in a couple of months for the 2023 models. I will pay a bit more now, but at least I will be purchasing from a dealership that I can trust and is interested in a longer-term relationship than making a quick buck now. I am a patient person. I already waited 20 months. I can wait four to five more.Proceed with caution when working with this dealership.