Montrose Auto Outlet in Cleveland
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Cleveland, Cuyahoga County, Ohio, US
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Site: http://www.montroseautooutlet.com/
- Monday:9AM–8PM
- Tuesday:9AM–6PM
- Wednesday:9AM–6PM
- Thursday:9AM–8PM
- Friday:9AM–6PM
- Saturday:9AM–6PM
- Sunday:Closed
I was very impressed with the service of Shayla and the entire staff of Montrose Brookpark.I had worked with Tom a few years ago to get my last vehicle and Shayla gave me the option to work with Tom again, but she was so warm and inviting I decided to let her handle my trade in. Everyone was very helpful and they worked very hard to get me into a vehicle I was comfortable with. Thanks Shayla and the Montrose team.
I want to commend Shayla on the phenomenal customer service she provided, during my recent search for a new/used vehicle. Shayla is truly the epitome of a professional salesperson. Her loyalty and dedication to her craft is paramount! Without any effort, Shalya demonstrated confidence in her abilities and went above and beyond at making a difficult decision for me, pressure free. Shayla really made me feel valued as a consumer! I can now say, I really have a friend at Montrose. Thank you, Shayla for everything. Please continue to set the example for your peers to emulate because you are THE BEST of the best!!! Job very well done – PERIOD!!!
Mo Cherry is the absolute best! He worked so hard to give me what I want. He was attentive, professional, and has a great personality. Overrall was just a joy to work with. I had a negative experience with another dealership but Mo quickly made me feel better about my shopping experience. I will definitely be back and refer future business to him!
I worked with a very talented salesman, Mo Cherry. He knew all the questions I had about the vehicle I was interested in.Mo worked out all the details in a quick and professional manner. Everything was taken care of and I was out the door with my new truck in less than two hours. I highly recommend Montrose Westside and Mr. Cherry.
Had (another) excellent experience with Montose Volvos service dept. Audrey and Greg are the two greatest people to work with if you need any work done on your Volvo. Audreys communication was great; I always felt in the loop, and understood all my options. Most importantly, she fought really hard to ensure my work was covered under warranty. Greg and his technicians were meticulous and diligent in fixing my issue. I knew something was off with my car when I first brought it in. I even took it to another Volvo service garage on the east side to look at it, but they just sent me home without any help. Greg never gave up on me and really worked through the problem. My issue is now completely fixed, and it feels like I have a brand new car. These guys are awesome.
Montrose was great! The process of selling my selling my used vehicle and purchasing a new one was easy going and not time consuming. I worked with Angie and she was great to work with. She took her time going over every detail with me. She was a pleasure to work with!
First and for most I would like to thank Shayla & Angie for pairing their expertise together in search for the luxury vehicle with the amenities I’ve asked for. Even in my frustration neither one of them wavered in their dedication of help. Their energy was good vibes only. I said all that to say, When you walk into the dealership ask for Angie or shayla. Either way you won’t be disappointed.
I went in not feeling to sure if I would be able to get into a new vehicle due to my current financial situation. Angela was very transparent and really worked to get me the car that I wanted. Extremely satisfied and I know that thanks to her and Montrose, I am on the right path to rebuilding my credit.
This dealership was so awesome but my favorite thing about this place was this amazing worker names Shayla! Shayla is a rockstar, gave me realistic prices and truly wanted to help me get a new car! She is awesome, everyone should try to be like shayla! :) I’m going to send all of my friends to her to get a new car!
This was the best experience ever!!! Mo Cherry is the perfect salesman and absolute pleasure to work with. I called him Friday and Saturday I had a brand new car. He promised me that he would take good care of me and he did just that. You put all my concerns at ease. The whole process was quick and effortless. Youre so easy to work with and funny. Mo I cant thank you enough. Best wishes...😊 #landroverfamily #customerforlife #Mofamily
This place is great! My wife and I went to 10+ dealerships over the weekend and montrose auto was far and above the best experience. We purchased a 2020 Pacifica from Tom Donelan and again I couldn’t be happier with the purchase. Tom was the most professional salesmen we talked with at any dealership and had the most clear communication. He’s answered any questions we had promptly and thoroughly and kept us involved in the entire process. I can’t put into words how much I appreciate this experience and wish I would have found montrose auto sooner. Thanks again Tom and the financing team we really appreciate you guys!!!
Exceptional service and courteous staff! Don Blake helped expedite the process for us after a long search! Knowledgeable and accommodating; making sure we were 100% satisfied with our experience and purchase. Thanks again so much…we will continue to shop Montrose LR for all our future purchases!!
Although I did not make my purchase from Montrose The sales person I was working with Shayla Middlebrooks went out of her way to send me a video of the vehicle I was interested in. She was always quick to respond and knowledgeable about the product she was selling. The next time I’m in the market for another vehicle sooner than later I will be contacting Shayla again.
Every so often you get lucky with an amazing sales experience and if you are really lucky that experience was at a car dealership. Well, that day came when Angela Murphy from Montrose Westside Auto Campus returned my email with all my questioned answered in record time. My entire experience was 1st class from start to finish and Angela along with Carolee Papouras (BDC Manager) Gus Cherry (GM) and Jessica Schad (Finance Manager) made this dream a reality. Thank you Montrose Team!
I have a 2021 full-size and it was making a terrible grinding sound when turning right and I told them that when taking it in for the first oil change. They told me at that time they didn’t hear anything…Fast forward a few months later when the noise got worse and I took it in again and they still didn’t know what the issue was, and after 3 days finally said they had to refill an air reservoir in the dynamic steering system which took 3 days to figure out.Not happy with the service or lack of knowledge.
This review is specifically for my interactions with Angela Murphy- Hopper. She is simply amazing to work with. She is honest and transparent and respons in a timely manner. She does what she says she is going to do and best of all, she has the unique skil of foresight of each customers needs and acts accordingly and respectfully. I just can’t say enough about my positive interactions with Angela, from the start to completion. I wish she was here in SOCAL area. I generally don’t like to talk to auto sales agents because of their lack of authenticity, and sales pitch scripts. Working with Angela was a blessing and felt like she was a teammate on my side, not someone trying to get their commission. Auto agents can learn a lot from Angela
My girlfriend bought a used car on july 5th at the dealership the car was in ashtabula and needed to be transfered to Cleveland. We dropped off our rental and then found out the car could not be delivered that day. Guss and Shayla took great care of us by giving us a loner vehicle for the next 3 days while they got the car Serviced and detailed when we picked up the 2017 ford Focus it was like a Brand New car thank you Guss and Shayla.
Thank You Mo and Gus Cherry. And the Montrose Family for the awesome experience. I have bought cars before, but never like this. I did not feel pressured, everything was explained clearly and fully. I came in expecting the run around and left with a car of my dreams! See you back soon for my Upgrade!
By far the best car buying experience I’ve ever had . Although my credit was poor my car sales agent Mo didn’t let that worry me or concern me ... he got me approved and into a great vehicle unlike several other dealerships I went to . No longer driving something unreliable. I highly recommend utilizing Mo with your car buying experience, genuine , humble , knowledgeable and definitely gave me some great advice . I’ll be back to level up again at Montrose soon . I’m definitely a very satisfied customer .
What an excellent experience provided at Montrose! From the time I walked in to the time I drove away in my new vehicle, I received exceptional professional service!! Thank you to Mo & team for making this whole process so easy and smooth! Thanks again Mo for working with me to find the perfect vehicle that meets my family and financial needs, and never making me feel pressured into closing the deal. I truly appreciate their process and customer service and highly recommend purchasing a vehicle with this company. I will definitely purchase from them again in the future!
Had a great experience at Montrose. I was referred by a friend who had purchased there. My daughter was buying her first car and I was riding shotgun.Our salesman was Mo. Very gracious. Very professional. He took his time and was very patient with us. We were extremely happy with all of the extra services he had performed to the car.I would recommend Montrose for your next car. And I recommend Mo. Ask for him!!Great job!!!
No was incredible! He displayed such great customer service and really did an outstanding job of making sure you felt like you were being taken care of. It was a very pleasant experience working with Mo and finding my new car! I would recommend him to anybody looking for a new vehicle.
I came into Montrose Auto Outlet just browsing around for a mid-size to small suv— because my old beater is in its last leg. I was kindly helped by Shayla, who was super thorough with making sure she knew exact what I was looking for in a vehicle. I had been browsing around other dealerships in the area, but with Shayla’s help and patience I actually ended up leaving with the PERFECT vehicle! Couldn’t be happier or more relieved. To know I’m riding around in something reliable is amazing. Can’t thank Montrose Auto and Shayla enough!
Purchased a pre owned Range Rover from their store Westside Land Rover. Worked with a sales person named Mo Cherry. He was awesome, professional and extremely responsive. Mo is a fantastic individual and i would recommend him to anyone in the market for a Land Rover product !
Im not one to leave many reviews, but when the service is exceptional, I just have to. There are two things that I hate doing. Anything to do with upgrading my cell phone and shopping for a new car. A car is such a big purchase and it causes me a lot of anxiety if I feel like the salesperson isnt being honest with me. I came into Montrose Auto to look at a specific car that I had already looked at online. I was greeted and helped by Shayla M. I was instantly relieved upon first meeting. Shayla was so kind, relatable, and any anxiety that I was feeling went away. Shayla showed me the car that I came to see, but was thorough in finding out exactly what I was looking for. She showed me two more cars that I hadnt even considered. This experience has given me a new perspective and hope that car buying can be an awesome experience. Thank you SHAYLA and thank you Montrose Auto!
Tom and Gus we’re phenomenal! Very easy to work with. I’ve had horrible experiences with slimy dealers at other dealerships in the past. We decided to try Montrose based on their good reviews. Tom and Gus were upfront and helped us find a vehicle within our range. They were honest and didn’t try to oversell into something we couldn’t afford. I’m happy with their service and will return to Montrose in the future!
I had the most welcoming experience working with Mo. He is extremely professional and kind, and will get you the right car for you! I was initially very worried however he made the process extremely easy. he’s extremely professional and charming at the same time, made me feel like family. I will definitely be doing business with Mo again.
From the moment I walked in I felt comfortable everyone was friendly and my salesman Mo was phenomenal very professional very knowledgeable made this one of the best car buying experiences I’ve had in a long time Mo and Mr. Gus gave me time to think things through and made sure all questions and concerns I had were answered I would highly recommend them for your next car buying experience…
I had the BEST experience purchasing my vehicle with Montrose. My sales lady Angela Hopper was the best... I spoke with her over the phone and explained what I was looking for and she put me in an awesome vehicle. I was only there maybe 30 to 45 minutes just to sign paperwork.. I recommend Montrose for anyone looking for a vehicle.ThanksKristina
I had the most pleasant experience working with Mo Cherry this guy asked me what I wanted and he gave me exactly that no pressure at all! He’s your guy I tell you he will get you right! I was so terrified looking for a new car he made me feel comfortable, he’s extremely professional and funny at the same time. I will definitely do business with him again.
Danny ambrose at Montrose Volvo was amazing to work with, he got me into a 2018 WRX with really no hassle at all, hes only 19 but dont let it fool you , Danny is a great salesman , I even traveled two hours from Toledo to work with him thankyou Danny and the rest of the team!
Shayla Middlebrooks was so kind and helpful to me when looking to get a car. She gave me great advice and was so personable and friendly. I appreciate my experience working with her at Montrose. I look forward to working with her again and will recommend this dealership greatly!
Eileen took great care of me! She was knowledgeable and super helpful with any and every aspect of the process. This was by far the best experience I’ve had. Ask for Eileen for sure. You wont regret it. She genuinely cares and does her best to get you exactly what you’re looking for!
Patience can pay off they say... in all honesty I am a believer in that now. I was on the hunt for a great car and was going to settle for a Honda or Kia when somehow out of the blue I stumbled upon this little gem in Parma. Having been new to the westside, I was interested from the point Angie reached out, through my perusing of the inventory online, and all through the process of picking out a vehicle. I had one in mind that was practical, but Gus had an idea. We looked at a Chevrolet, it was ok, and strangely enough that stereotypical person came in to the dealership that evening with more money down and better credit than me.. eyes on the Chevy. OK, fine I say... maybe its not meant to be here. I do need to fix my credit and could come up with more money down if I waited. Angie tells me as I sit there for 2 hours, Gus is working on something for you. OK. Ill give them a chance. Lets see where this goes. Well, 30 minutes later Gus worked his magic and had me test drive a VW CC with ONLY 29k Miles on it! I was wowed at the quality of the vehicle and the price was so competitive I knew it was time to move on a car. No hassle, best arrangements made to secure the vehicle, I came in the next evening and put my money down. Left with a great CC an hour or so later. I now have a reliable car that I can thank somebodys grandparents for, but most of all the hard work of Angie and Gus is what made this happen. With shoddy credit and little to put down, this challenge was nothing they couldnt overcome and it showed. Yes, Gus wants a pint of blood for the price he gave me, but Ill bring him customers instead. You guys are nothing less than rockstars and I hope to see you both soon (to visit, im good with the car I have!) Thank you both so much!
I would like to say how my experience with this dealership was nothing short of amazing. Angie and Gus were honest and helped me get the best deal and bang for my money. Also, I can not forget Brent the finance manager he made my process smooth and quick. These guys are professional and have a great sense of humor they make you feel like family. Thanks guys I love my car.
I give Montrose Auto Outlet 5 stars because of the experience I had with sales professional Angie. She was spot on with the follow up and knowledge she had in the business. I appreciated the way she treated us as well. I would recommend going to this dealership because of the professionalism and honesty I experienced. Thank you Angie for making my car search experience the best it could be.
I was assisted by Danny and I have to say, he was incredibly knowledgeable and patient with me on all of my questions. On top of that he is polite and listened to all of my concerns as a buyer and helped me feel comfortable with searching for a new car. Ive never met a salesman like this young man. When I come back to make a purchase, I want it to be from Danny!
My wife and I are looking to purchase a car in the near future and decided to see what kind of options we had in our price range. We went to Montrose and Shayla assisted us. Shayla was kind, helpful, and asked all of the right questions. When it is time, we will absolutely be visiting Montrose, and with Shaylas help I am confident we will find the right car for our family.
I would like to personally thank Jay for a quick and painless buying experience. Communication was excellent, clear and to the point.No games! I never felt pressured or rushed. Price was as negotiated with no surprises. I feel Montrose is a trustworthy dealership and I will not hesitateto purchase from them again.
We purchased a used vehicle from Montrose Auto Outlet and had Jason as a sales agent. It was the smoothest and fairest car purchase we have ever made. We were in and out in three hours. Usually, you go to the dealer and have to wheel and deal and it all feels so frustrating. Jason gave us an idea of our trade in value before we came, and when we got there he did not change it. He told us exactly what we asked and didn’t try to sell us on anything extra. He was kind, real, polite, and very chill. Honestly I wish all people who sold cars were as awesome as him. After we left, we realized that we had forgotten sunglasses in our trade-in, and he went out of his way to mail them back to us. I highly recommend going to this dealership, because it feels like they have very high standards for the people who work there. Extra huge shout out to Jason for being so awesome.
Just wanted to post a shout out to Jason T, @ Montrose Auto Outlet in Cleveland, Ohio. He was very supportive and listened to our needs for a vehicle and found a great one for us. We couldnt be happier. He even went the extra mile to come to our home and download reports, etc. needed for the purchase. We will definitely spread the word of what a nice place this was and working with Jason, Eileen and the staff made it memorable.
Because of one specific person, Im giving this a 5-star rating. The salesmans name is Mo, and believe me when I say that he delivered the best customer service I have ever encountered. I didnt feel rushed or under any sort of duress, and I had the impression that he was a trustworthy individual. He listened to my worries and informed me. Thank you so much, Mo! I hope to work with you again in the future!
I had the best car buying experience Ive ever had and Im grateful for the staff at Montrose for making what is usually a stressful experience, fun! Mo Cherry was a pleasure to work with, he took time to explain every detail to me and answer all my questions. I felt like I was getting VIP treatment for sure! Mo was friendly and professional and I would recommend him to anyone that is looking to buy a car.
I thank you for your quick service and your Professionalism! but a special thank you to Matt! Always there to follow you through from beginning to end, always answeres any questions I may have, right down to showing me the features on my 18 sport discovery. I will not take my car to any but Montrose auto.
The Absolute Best Car Buying Experience starts with Mo Cherry at Montrose Westside!!! I have bought a total of 6 cars from him so far and counting. I will not buy from anyone else! To yourself a life long favor and go see Mo for all your New or Used Car Needs, youll thank me later!
Bought my new Jeep Cherokee from Mo Cherry !! I will never work with another salesperson again! Best experience of my life with him. Make everything a breeze was in and out in less than 2 hrs boy that man is effective and efficient!!! Go to Mo hands down youll never go anywhere else again!!!
Mocherry is the absolute best car salesman I’ve ever had the pleasure of working with! He has sold my entire family and believe me I am Italian so my family is huge he has sold my entire family a vehicle from Montrose Westside this man is a magician and a miracle worker he is your guy don’t hesitate and go see Mo today at Montrose Westside!
Had an issue with my car but wasnt sure if I was still under warranty. Called and spoke to Jason, was one of the nicest and most helpful guys. Everyone thinks car salesman are shady, but this guy was the real deal helpful and friendly person. Ive actually recommended 3 people to go see him now.
My experience with Montrose was amazing thanks to Mo Cherry. He gave me the perfect options to choose from within my budget. He knew exactly what he was talking about with each vehicle. Most importantly, he listened to my request and found a way to tailor it to my needs. It’s literally the best customer service I’ve ever had. I will without question be going back to see Mo for my next car!
I just purchased a Ford Transit Cargo Van from Montrose westside. I dealt with Jason as a salesman and let me just say, this dude is a magician. I was a little hesitant at first because of some previous credit issues and I thought I would never get approved. Well, Jason gave me his word that he would try to help. He went above and beyond my expectations and Abracadabra!! got me approved!! He is very professional, personable and patient. He made buying my van a pleasurable and exciting experience.. I would highly recommend checking these guys out and wouldnt hesitate to send anyone I know looking for a car to them! Thank you Jason and crew at Montrose Westside!!
Tom Donelan was a pleasure to work with, and made the purchase of our new car an absolute delight. He is respectful, supportive, thorough, and helped answer all of our questions with excellence. We highly recommend Montrose Auto Outlet, and Tom! Were so happy with every aspect of this transaction. Thank you Tom!
My experience in purchasing my used Jaguar XE was nothing but perfect. From the first time I called and spoke with Jason Tomlinson, everything went smoothly. I contacted him many times prior to actually purchasing the car and he was helpful and answering all my questions and also sending videos of the car. He told me that the car was in perfect condition, and it was. When I got there and looked at the car I couldn’t believe how exceptionally clean it was. Thank you again Jason for helping me obtain my dream car!
Wow, I was in and out in less than 2 hours and got exactly what I wanted. Jason Tomlinson went out of his way to make sure me and my family(family of 6) came out with a vehicle that accommodated us all. Highly recommend, his customer service was next level. Great job!
I’ve had pretty bad luck when it comes to owning cars. I recently totaled my last one and had a really hard time saving up or getting approved for a new one... but within an hour of answering a few questions over the phone with Mo, he had me in my 2017 Mini Cooper S in absolutely no time! I am very very thankful for him and his Fathers help, very dedicated to getting you into a vehicle even with the odds against you. Thank you!
Walked up and was greeted by Danny. He knows his cars. I was looking at an older car but he got me interested in another with more bells and whistles. Will def come back when Im ready to purchase. Not pushy and was happy and patient. Wont get one from anyone other than him at this point. The other dealerships in the area didnt have what I was looking for and were unable to sway me.
I wanted to share my experience at Montrose because I have nothing but good things to say. I was greeted by Danny A. immediately when I walked through the door. He was very friendly and polite throughout the whole experience. I didn’t end up buying a car that day, however, in the future I will definitely return and ask for Danny. 10/10 customer service.
I have to say customer service is key, Angie our salesperson listened to what we were wanting in a vehicle , and was able to provide many options for us. She was patient , kind , and took her time in locating cars , no pressure whatsoever. Her commitment to helping us find the perfect vehicle seemed like a priority to her and we so appreciated it. We definitely would recommend Angie and the Montrose team ! Thank you !
Once I arrived Micheal Johnson greeted me with great social distance due to COVID-19 I truly appreciate that.He knew what car I was inquiring about due to previous phone call,He pulled the BMW X5 to front it was washed shining looking good!! He didn’t waist time he got the paperwork all in ,Answered all my questions with having to ask someone else.Angie was awesome as well making sure I had a smooth transaction and have done follow up call making sure everything ok. Definitely will recommend if looking for nice car check them out. So far I have had no problems or concerns. I am absolutely happy with my purchase!! Thanks Micheal and Angie.
I had the pleasure of working with Micheal Johnson, who got me into my 2019 Kia Forte. Micheal was very understanding about me being in college and needing a car that wouldn’t hurt my pocket. He is an amazing salesman and I would recommend him If your thinking about buying a car from Montrose.
I came here the other day to look at buying a car. the woman who helped me was named shayla middle brooks I believe. as a young woman i’ve always been scared of getting cheated out of a bunch of money because of my lack of knowledge on cars but this woman was so gracious and helpful I had no fear! thank you again shayla:) will definitely recommend this place to my other female friends
May 14, 2021 My experience was Excellent working with Angie was a Joyvery courteous all around people personShe really made sure I was satisfied withApproval Joy helping to reestablish myCredit. She is & A1+ too Montrose Westside. Apologizes in delay Beautiful.Thank U so much
I was on the hunt for a very specific Land Rover with a third row and the panoramic sunroof that I needed in time for a vacation I was planning. I started my search on cargurus and was connected with a dealership in Pennsylvania. The dealership there was confused by my financing but didn’t disclose that to me and waited until it was too late to tell me they didn’t have the title to the vehicle, that’s when I realized the car didn’t have a panoramic sunroof. I got frustrated and resumed my search for the perfect car on car gurus and found it at Land Rover west side. I put in a vehicle inquiry and made a mental note to call when they opened. Christian beat me to it, calling me before the dealership even opened. I explained my need for a vehicle to take on vacation in 3 days to Christian and he immediately got to work. Christian was more than attentive and such a hard worker. I was treated like I was the only person Christian was working with. Some highlights of my deal: I am a terrible negotiator and showed my cards too early. I told them how bad I wanted the car and although I asked if the price could come down, they ultimately did not budge on price. I told them I needed what I owed on the trade I was trading in and they offered me lower than what I owed. A quick call to Christian after reviewing the purchase agreement resulted in a manager asking if we were happy with the terms, we disclosed that we weren’t and we needed at least what we owed on our trade and they made it happen. The vehicle I purchased is 3 years old and I noticed does not come with any dealer warranty which is kind of crazy to me but Christian made the whole experience worth driving the 7 hours to Ohio from Albany, NY. I will honestly likely look for my next car here and hopefully won’t be so desperate next time.
My sales person Angie is Awesome!! She explains everything to you and answers all your questions. She has a good sense of humor so you feel like you among friends. I will refer everyone to Montrose, they have so many cars/suv. Best experience ever. I will be back thats for sure!! Thank you Montrose ,Angie And everyone else there that helped me get my suv I absolutely love it
Jennifer Brastine was a huge help with turning a headache into something so simple and helpful. Wish it was like this in the beginning! My Salesman, Michael Johnson though was very nice and helped me pick out the Jeep that I wanted in 2020. Back in March 2021 I actually sold my Jeep somewhere else and was told that I will get a refund back from my gap and warranty. I went the next day to ask Montrose and they told me that I would get my refund sent to my address within 4-6 weeks. It is Now the end of July 2021 and I was STILL fighting to get that refund back. It’s not an amount of money to mess with either. I have been calling since May, Brent told me it was going to be sent to my address and he’d call me back. I never got called back. I then called about 3-4 times in the same week and left voicemails and I NEVER got called back. I then began to send emails to John Thompson and Jessica Schad asking about the refund, they were telling me that it was mine and then it turned around to not be mine and it is the banks. Jessica in finance then told me she sent the check to the bank and they didn’t cash it yet and it is the banks and not mine. Basically told me to have a good day and that’s that. Why would I be this concerned about a check if it was the banks? I then called the bank and they told me that the money is MINE and the account is paid off so the check was canceled because it doesn’t belong to them. I could’ve had this check In June or earlier. It’s been a whole 4 months of being lied to and having terrible service. This is very unprofessional and I do not appreciate this at all. It is now July 19th and I was able to just have the check written out to me and I picked it up. Something so simple has been such a headache. No one should ever have to beg and annoy others about money they’ve been promised. Also to just play it off like it is the banks so they don’t have to give me the money is ridiculous! Just be careful!
Complete experience was very professional. Alyssa was knowledgeable & got our car cleaned & detailed in a timely manner. Our finance manager (unsure of her name) was quick, knowledgeable & very pleasant to work. Extremely good experience today! We have purchased 3 vehicles at this dealership & today was the best experience!
I just bought a Ford F-350 from Montrose auto outlet in brook park. Let me tell you, this is the place to go if you are in need of any type of car suv or truck. My sales man was Mike and he did wonders for me. Along with Gus, the numbers guy for the bank an such. The dudes magic ! From the moment I walked in till the moment I walked out they were kind and made buying another truck from them easier than the first time. I don’t have the best credit and they still were able to lower my payment from the original. When I’m need of another car or truck I’ll be right back in talking to Mike and Gus
I cant even begin to tell how disappointed I was with care salesman Sam Marawan. I will first begin by saying that when he was trying to get me to buy a car he was very accommodating, he answered all my questions, and I was treated exactly how a customer should be treated. After purchasing a Jaguar F-Pace from Sam, I was no longer that valued customer. His entire attitude towards me changed. I could not believe the way that I was being treated by my car salesman. I made a 4:30 appointment to pick up my car. Sam told me that at this appointment he would show me how to use all the features in my car. To my surprise I waited 15 minutes for him to come out and tell me that I needed to wait another 20-30 minutes because he was still busy. When I told him I did not have that kind of time, he responded sure you do! I was tempted to leave the car there. It wasnt until the BDC Manager Carolee Papouras stepped in and asked another employee, Mo Cherry to step in and explain the car features to me. The thought of Sam receiving commission after this terrible treatment sickens me. The thought of Mo having to step in to finish his job is absurd. I will say that Mo Cherry and Carolee Papouras helped me receive some type of satisfaction. Mo was great and definitely went above and beyond to make me feel like a valued customer. I will NEVER buy another car from Sam Marawan again and I advise you not to either, especially if you wanted to be treated as a valued customer. He is definitely not the one to go to. I must mention, he has never even called or apologized for his terrible service/treatment. I guess he got the sale so he is satisfied, unfortunately I am not! I expected so much better from Jaguar.
1st time buying a car here. Service was exceptional. My wife and I delt with Tom Donelan. One of the best salesman Ive delt with. Very personable, attentive, knowledgeable. Would definitely recommend buying a car from here. Would definitely come back 5 stars to Tom and the entire staff!!!
It had been 11 years since I purchased a car. I dreaded the process, so I got a car from Vroom, to avoid what I thought would be a hassle of test driving and haggling with sales people. That turned out to be a disaster, but it did get me closer to finding what I wanted.I had been searching from something very specific and after lots of searching, I found it at Montrose. The only problem was, I live 300 miles away.They were able (or willing) to take deposit for the car and hold it until I could get there the following weekend. Angie kept me updated through the process, and went to great lengths to make sure the car was in tip top shape when we arrived. She assured me that if there was anything wrong that I was obligated, and would get the deposit back.It was so reassuring to know that they had inspected the vehicle throughly, and corrected what they knew needed done to the car. The car was immaculate, and just perfect! She had all of the paperwork ready, so after we test drove it, we spent 15 mins with the financing guy and were on our way! Every person we encountered at the dealership was just delightful.I will definitely be making the 300 mile trek, back to Cleveland when we are ready to purchase a car from the Hubs!
Don greeted me when I arrived at the dealership. He was very helpful and informative regarding the product. The lot was pretty depleted of 2019 inventory. However, he was able to get me the car in the color and trim that I wanted from another Mazda dealer. Overall, I would definitely go back again and buy a car from Don.
Brought my car into Montrose Land Rover Service today to have a small repair done. I was able to schedule the appointment easily and was taken care of promptly upon my arrival. I was able to get some of my own work done in their lobby area while waiting for the repair to be completed. The work was done in a reasonable amount of time and I left with a nice clean car! The service representative was very professional and pleasant which always makes for a great experience!
I had the most pleasant time “shopping” for a vehicle. When I walked through the doors Vincent Leone, my awesome salesperson, greeted me from the desk, and proceeded to make the next few hours a great experience. He was attentive and most importantly, he LISTENED to what my needs were and sought to find me a vehicle that would meet them.Everyone I encountered from sales personnel to finance to the cashier was super. I received great customer service and all were extremely accommodating.
Purchased a LR4 yesterday (one of the last ones) and had Jessica as my sales PERSON. She did a GREAT job explaining all the features of the vehicle and she was one of the most knowledgeable sales people I have had at any dealership. She was very pleasant, courteous and helpful. She knows her product! Would recommend Jaguar / Land Rover Westside to anyone looking for a high-end vehicle. Everyone at the dealership was very helpful and made the experience hassle free. Great job guys!!!Always remember to study your potential vehicle before purchasing it!
Thank you Angela Hopper for making my car buying experience Great! Super Freindy and very helpful. Best car buying experience yet. it really does make a difference when you have a good sales person. I had been to 4 other dealers that day. I purchased a car here not only because the price was right and the we finally found a car we liked. but it was Angelas friendly attitude and willingness help the complete process and not pass us off to someone else because it was time to go home. She went above and beyond. Thanks again Angela!
Total reviews rating 4.4
199 Reviews for Montrose Auto Outlet 2023:
Review №1
2022-01-15Best car buying experience I ever had! Everyone was super helpful and professional. Our salesman Jay was awesome and made us feel comfortable with the entire process!!! The Manager Guss was also very helpful and answered all my questions. Highly recommended this dealership especially if your having credit issues because they will work with you.
Review №2
2022-02-15Shayla helped us purchase our used Subaru ascent and she did a great job! Zero pressure, friendly, helpful and fun to work with. It was such an easy car buying experience and we LOVE our new (to us) car! We would come back.
Review №3
2022-06-20Friday I purchased a Subaru Outback from Montrose! I worked with Shayla and had the best experience while there she was very knowledgeable and friendly and had a great personality. I came in pretty unset after sitting in North Coast auto mall for two hours and for them to tell me they couldn’t help me at all. I told Shayla my Situation and her and Cooper were the absolutely best I filled out a application and within 20 minutes she was pulling cars out to test drive. I walked out with a smile on my face. Thank you for everyday Shayla you made this process very easy and fast.
Review №4
2022-05-05My husband Richard and I purchased aSUV today from Montrose Volvo!I would like to say what a great experienceIt was, Everyone was very nice,I would like to especially say how Awesome it was working with Shayla! She is knowledgeable,Friendly, Has a great personality & makes you feel at home! I would recommendDoing business with her if you can!Thanks everyone at Montrose,A BIG thank-you to Shayla!All I can say is that you are AWESOME!
Review №5
2022-05-13What an awesome experience from beginning to end with such great customer service! Car shopping can be a bit of a task sometimes, but Mo made my experience one of the best I’ve had with car shopping. We ran into a small problem, but Mo & Brent made it happen! Thanks guysWith their professionalism and awesome customer service, I highly recommend them for your next vehicle. I promise you will leave a happy Montrose family member. Also, Gus & Christian was a pleasure as well.
Review №6
2022-02-12This was the 2nd time I came here to purchase a vehicle and the staff here are great! I personally worked with Shayla and she is amazing. She is very patient, kind and will do the best to get you a vehicle you love. I highly recommend working with Shayla. I also referred my husband to her and she helped him as well. We both left the dealership in cars that fit us.
Review №7
2022-04-16Let me start by saying “ good people still exist” I had a wonderful experience Mo and Shay are truly the best. I was able to get the car I wanted, good price, great financing, I even laughed the whole time I was there. If your looking for a great dealership this is the place. Car shopping can be annoying sometimes, if you want a great experience I recommend Mo or Shay!!!! You will not regret it…… Don’t forget to meet Gus, pretty smooth guy as well😀🤗
Review №8
2022-06-11I called Montrose Westside on Brookpark Road yesterday and Mo Cherry was so kind and told me to come on in. I came in today and Im walking out with a 2020 Jeep Compass. Thank you Mo Cherry and your dad Gus, I was so happy and cried Mo came over and gave me a hug.
Review №9
2022-05-19I am incredibly satisfied with my experience. I went to seven other dealerships before stopping here and was feeling slightly defeated cuz the other dealerships were trying to make hard sells or not even paying attention to me. Angela Murphy immediately made me feel comfortable and did everything within her power you make me feel good about my purchase. She succeeded and next time I am looking for a vehicle she will be the first person I visit.
Review №10
2022-06-01Mo Cherry is becoming our go-to guy when we need a new car. He helped get my wife and me into new leases and was very willing to work to get us a great deal. Mo will be our auto relationship guy for a long time! Not too pushy, but aggressive in wanting to help get you in the right vehicle at the price you need. Thank you, Mo!