Wheelchair-accessible entrance
Yes
Reinforced security
We got you covered
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Enhanced cleaning
Daily cleaning
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Conciergerie
We take care of you
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Comments (92)
DO NOT MOVE TO ANYTHING OWNED BY MONTLACK REALITY. AND STAY AWAY FROM SHAKERLANAPARTMENTS. THEY HAVE RODENTS AND BUGS! Do not be fooled by the updated look the building isold and has not been kept up. I saw a MOUSE in my kitchen and I called several times and with no answer.I even emailed the lender of the building, Kirt Montlack which I received an extremely dismissive messageback From him. (See picture below) I pay way too much money to be living with rodents and bugs. Do notmove here! Move elsewhere! They are awful and the front and back door is broken so anybody can walkin Youve been warned
It is cheap as rent price. However, carpet needs to be replaced. The worker are nice.
I stayed a little over 1 year at Liberty Fairchild apartments. The location is very convenient to anyone who works at Cleveland Clinic or Case Western. The apartment was clean when I moved in. I was a bit worried in the beginning about the reviews of Montlack but I think these reviews were for old management or something like that because I didnt have a negative experience with them. Whenever I needed anything to be fixed, they were very prompt and efficient. When I was leaving, they did the move out inspection, everything was clean and they returned my security deposit in full. I would rent with them again if I go back to Cleveland.
We have been out of heater for 3 days in a row.Called them in the office early in the morning, they said the issue will be addressed. The house is freezing and nobody is answering. I called the emergency phone like over 10 times. a guy answered one time and he said that its a holiday and nobody is working. Thats an emergency!
Like any other places this place has its own pro and cons but I would never expect this coming. Five pairs of my shoes wasted, someone took one monad from each four pairs and a complete set. Kind of keeping my routine wears outside the door since the beginning of this covid chaos, call me extra cautious here. But what kind of sick mentality yo! Anyways, those are still there for you, help yourself!! I am posting this here for you to make it useful at least for someone.Apart from that I would say I like this place overall. Maintenance will cover you within a day or two generally, and If luck is in your favor you will encounter some friendly people in front office. Talking odds, mice and roaches everywhere and getting robbed bonus. It was not long ago when mugging at its peak and even parking after hours would give you goosebumps. But hey stop there, who wont like little fun of hide&seek where winner gets all...lol.
The apartment looked nice when I moved in. The first thing that bothered me was calling to speak to someone with an issue, theres no record kept when you call and they tell you what to do about the issue. I spoke with the same people multiple times and they have no idea or record and many times told me the different things that what another employee would tell me. It was a temporary stay, I worked mostly through the pandemic, I was hardly there but when I was, someone was in my parking spot that I was paying for and they told me they could do nothing, its frustrating when after working 24 hours all you want to do is sleep. I was run in circles. I hardly had heat when I did stay there so I was paying rent to sleep in the cold. I was told they couldnt do anything about the heat, itll come on soon and to buy a heater. I also have the biggest issue with them handling their business, it is ok for them to say and do things verbally to get you into the apartment but everything for them needs to be in writing afterward and they also choose what to keep record of when you call to make a complaint. All times someone was in my spot I had to explain that it had been happening for weeks to what seems like the same people. They did nothing until police got involved to get them to do their jobs on their own property. Also, if you have a larger size sedan or SUV, you will only have parking uncovered, the garage doors do not work, and if someone is parked in front of your spot it is a hassle to get out. If you are desperate for a place to live they are ok and bring your own heat for the winter otherwise, I tell you to caution yourselves. This was my experience with a 6 month lease, imagine a year!
Do not rent here, multiple tenants in my building have made complaints about the security doors being broken at our building for about 3 months now, all complaints have been ignored and no doors have been fixed so anyone has access to come inside our building from the outside
I’ve been living at kemper rd apartment for five years. The rent was fair and maintenance was promptly handled. Me and my roommate had a 2 bed apartment that both bedroom are well separated so no one will be disturbed. My contract ended in May this year but due to COVID 19 my graduation was delayed. So I asked the office if there is an option of monthly lease. Latasha helped me with the monthly lease PLUS she waived the additional $200 fee/month. Montlack realty understood that we are undergoing a hard time during COVID. When I moved out in July, I received full deposit back. Just want to appreciate your help these years and I recommend montlack realty to students who want to share an apartment.
My family and I have been with Montlack Realty for 8 years now. I love the maintenance staff and how Speedy and efficient they are at getting the job done, and cleaning up their work so theres no leave behind for me to clean. Also, the staff at the main office is phenomenal and very kind when needing to call in to report any concerns I may have. The location of the complex I live in which is the Colony is very convenient and ideal for shoppers, movie goers, a great schiol district, and all out transportation is the center of it all with the train which is right outside my door. The time Ive been here what I love the most is that the staff from the office walks around the premises doing routine checks, and at times Ive noticed that theyll pick up if they see something needing to go in the trash. My family and I have lived in other company apartments before and by far Montlack Realty is the best! Thanks Montlack
Upon return to Cleveland after 10 years of absence I have found that the rental market has changed dramatically. And I am not happy with any of the changes that have occurred. None of them are good. Some of the buildings that I used to live in are much more run-down when at one time they were fine to live in even without air conditioning but now that is not the case. I am looking for a very nice apartment to live in that will not cost me my entire social security check and Shaker Square if somebody reads this and knows of such a place I would be happy to explore it.
I have had a great experience living at the Lakeview apartments. My maintenance requests had quick responses and the interactions with staff have been wonderful. Butch is my go to person who goes above and beyond for the tenants. For instance, I was renting a garage spot that had a driveway on an incline and I had trouble getting my sedan up the hill in the winter (although they do plow and salt the walkways). Therefore, I called Butch and asked if he could switch garages and he put me on a waiting list that took less than a month! I now have a garage spot without an incline! The fact that they were so flexible was very memorable to me and inspired me to write this review. One day recently, the key entry was not working to the garage and I called the emergency number. They had it fixed within a few hours! I see the negative reviews before mine and wonder if they are talking about the same Montlack company... Ive never had a rude or unanswered phone call with them and Ive been staying with them for a year now.
Full disclosure: I stayed in a one bedroom apartment on Van Aken for two years as a low-income! graduate student. In school I studied urban ethnography and neighborhood inequality and I conducted research in Shaker Heights. So, I am a bit more critical about my stay with Montlack than your average student. Heres my review...I have rented from a total of three companies and Montlack Realty stands out as the worst. Mainly for the apathy displayed by its owner and office staff. The leadership at Montlack seems to be only interested in collecting a check and not interested in fixing their (very) old buildings or attending to pressing needs of residents or the surrounding communtiy. A maintenance worker literally told me that Mr Montlack wont fix anything he dont have to because people will rent these units regardless. (I am not saying this testimony is true, but the maintenance man said it)Here are a few examples of what a renter can expect with Montlack...In the winter the heat was set to the legal minimum (around 68 or 69 f). On two occasions, hot water was shut off (for several hours) without a prior notice. Rain water leaked into the building for two days straight and one man was sent to sweep (yes sweep) the water (no repair team was ever sent out). The carpeting was filthy and aged in my unit and the building. Parking prices are high, yet no one will send a tow truck when your assigned space is taken. The drains in the parking lot flood from debris, but no one will clean them. Stairs into the building are cracked--I had to slip and complain before someone would repair the top step. Tenants should not have to advocate for warm winters and dry shelter.My entire stay involved watching the crew at Montlack do patchwork jobs to address both minor and major issues. Yet, the rent raises each lease cycle. To have housing situated in such a nice part of Cleveland--in some cases residents benefit from proximity to the universities, hospitals, and suburban schools--I expected more from this company.Unfortunately, Mr Montlack (Kirt Montlack) never took my call or would speak to me when I came to the office with questions. So, here are some suggestions in case he or anyone in the office sees this review.- Do the work needed to give residents (yes, even your low-income residents) a BASIC quality of living including but not limited to repairing and replacing aged, broken, or clogged appliances and fixtures.- Do a little more work to exceed expectations. (New paint. New windows. A working door buzzer system. New carpet)My final suggestion is for Mr. Montlack (and landlords everywhere)... Live in one of your units for a while--a week, a month, a year. Then ask yourself and be honest, am I giving my tenants a fair deal? The answer cannot include is this house in a nice area that poor people otherwise would not be in? No. If YOU lived here, would this be a fair deal? If anyone at Montlack did this exercise at their apartments on Van Aken, the answer would be a resounding No.
This review is pertinent to 13700 Fairhill Rd, but I can possibly assume its generalization to other complexes run by this company.Snapshot of the misery I would like to save you from:- You get scalded every day in the shower if someone else in your building flushes his/her commode. Management will not do anything about it. Maintenance guy once came over for this and told that it will take a lot of repair and upgrading, so pretty much forget it (Montlack will never pay for it). Do not get your kids or elders in the shower. They will suffer (get burnt) as they do not have fast reflexes.- Cooling is broken at present. I spoke to a few tenants who have lived here for over 5 years. I was told that at times Montlack may not turn the cooling on until June end or even July. As of this week (June beginning) temperature has touched 80s several times. I have called them so many times, they lie that it will be fixed soon( in 1-2 days)- No exhaust in the kitchen or bathroom.- Old rickety elevator- Apartments can get easily infested with roaches, I have seen them around- Maintenance guy will be drunk if called in after hoursThis place needs to be taken down by a bulldozer.
Very great experience when moving in! Building and location are great so far! No complaints!LaTosha Mitchell was very helpful in helping me find the best apartment for me. She was patient and also quick to respond. I was rushed with time and she was able to find me an apartment that was available for my specific move in time! She deserves a raise!
I lived at Shaker Lakes apartments for 10 years. I enjoyed every moment while I was a tenant, through medical school and residency. It was perfect for me. It was a quiet apartment complex for all my studying. It was affordable, the front office was very responsive to all my needs and John was especially amazing - he is a down-to-earth, honest, patient and straight-shooter of a man. If you needed anything fixed in the apartment, it is done within a day. Plus it is 5-10 minutes of both University Hospitals, Cleveland Clinic and their medical schools. I think as residents or medical students we are so busy and barely have time for errands outside our work lives, the front office is often patient and would work with you to accommodate your needs. I am grateful to John for that. I had an amazing experience as a tenant!
I also agree, and assume the positive reviews were written by the company itself. Ive never in my life encountered anyone as rude as the office manager. They turn every problem around on the tenants and refuse to help with anything. They dont provide parking and when someone complains, they say well no on else seems to have that problem...which is a blatant lie. Most of their buildings have pest problems such as bed bugs, but instead of treat the problem, they just blame the tenants and refuse to help. Any other company would have their pest control take care of it without cost to the tenant. When I told them about bed bugs, the MANAGER literally told me well, they werent there before, so you brought them, so you have to get rid of them. When I told her they could spread, so its their problem, she got increasingly rude. She didnt care that I had been suffering through this, and the bugs were coming out of the walls! So I dealt with it the best I could until moving out, at which time I was told that I would be charged for the bed bugs. ARE YOU KIDDING ME?! Make me suffer through it, AND charge me for it. I havent heard anything about a deposit yet, and Im thinking of going to small claims court. These people are deplorable. No one ever renews their lease. My entire floor moved out when we did, and I felt bad for the new tenants. Avoid at all costs.
Since July 2012 I was living in North Moreland apartments. My leasing company is Montlack Realty, it was one of the best experience I have had for the last six years. The personal especially John, the location, the surrounding community are the most important factors that helped me to live quietly while being productive and finishing school. I am relocating overseas, since I had a job offer, I am going to miss our home, the shaker square, the farmer market, the north park, and especially John.
I like the service very much. The staff always quickly repair any broken items in my apartment. The public area were always well cleaned and in good repair. The ground and landscape are immaculate The staff always took the time to answer my questions completely and succinctly.I like the apartment very much and can recommend this company to anyone in or moving to Cleveland The company takes very good care of the building
Highly recommended! Ive lived here for one and a half year. The service here is really great. Every time my apartment needed maintenance, the staff came to help me just in time. The employees are all so nice, and the cleaning staff cleans the building every day. Also, the price is reasonable and the building is very close to the university and Daves market.
The reviews are true. Honestly just save yourself the terrible. A slightly cheaper rent is not worth this mess.
Ive lived at one of Montlacks property for over a year. Their website now has a feature that tenants could fill out a maintenance request form instead of having to deal with the management office. What a relief (for me as a tenant)!The apartment needs much up-keeping. The insulation is poor, and the interior is rough, with dirty blinds, out-of-dated and inefficient appliances, and badly worn also tacky kitchen cabinets.Yes, thank god for that online maintenance request form, which relieves a lot of stress.
I am an international student and have stayed with Montlack for last three years. Absolutely recommend it! peace of mind! The maintenance service is very quick.Before staying with Montlack, I have lived on Overlook road with other managing companies. But honestly, Montlack is way better. If you are looking for best housing for the buck in and around Case and UH, try Montlack. One important suggestion I would give for house hunters is to choose better apartments within Montlack. Some apartments are better than others - I would certainly recommend Kemper (good for families), Moreland, Shaker Towne (best studio and single bedrooms including utilities) and Fairhill towers (truly an international apartment). Also Fayne is great in terms of location but not good in terms of heating and pest control, primarily because its an old building. Choose your apartments wisely!
Lived in Colony apartments building 8 Ste 10 for the past 3 years now. Price is affordable and management has been good to us. Maintenance always responds in a timely manner and as long as you are willing to communicate effectively, you will enjoy living here. I highly recommend it
If a lawyer or residential code inspector were to visit the Fayne apartments, they would be very happy at how much work they have ahead of them. As a student, I have neither the time nor money for either, so I am warning you now. The Fayne apartments are not a place to live. There’s a reason rent is relatively cheap.The problems started in October. My heat wouldn’t work, so I called them. Multiple times a week, for three weeks. Montlack assured me “we will let maintenance know.” Which, unfortunately for me, was their favorite line. They never showed up once. Once it got down to 42 degrees inside the apartment, I had enough. I let management know I would be contacting the health department, because a temperature that low inside the apartment is a tenant violation. Lo and behold, it was fixed the next day.The sadder part is, my neighbor had the same problem. He did not get his heat fixed until December, with frigid temperatures. He was wearing a coat indoors because it was so cold. Maintenance guy told him it happens every year, and that some apartments take months to fix.Over the various months, Ive had water leaking from the bathroom ceiling (“put a bucket under it, we will fix it.” Guess who never showed up?). Ive found millipedes in the bathtub. For one week, termite swarmers (flying ants) infested the apartment (“That’s not our responsibility.”). Pipes rattle through the walls whenever someone showers. My oven wouldn’t work (“Light it yourself.”)Then came the rats. Over a break, I found all my food scattered and nibbled. Maybe it came in through a door? I made sure every door was sealed and shut overnight. The next day, even more food was ripped apart and eaten. Hershey bars and bagels were leading to the place where they got in: an access panel in the wall that was falling apart, behind the bathroom. Typical Montlack maintenance. I immediately called them, and they gave me their favorite line, “We will let maintenance know.” This went on for a week. During the night, I could hear the rats coming through the panel and moving food in the kitchen and clawing at the walls. It was torture and unbearable hearing them squeak and creating havoc in the kitchen. Each day, Montlack assured me someone will be here the next day.After an entire week, they sent a painter. Yes, you read that right. A painter. The painter was confused why they sent him, because the access panel obviously needed to be fixed with wood and hardware. Montlack does not care. At all. That’s when he let me know very few people live in this apartment for more than two years. It’s falling apart. He mentioned other properties having the same rat problem. I had enough of it, so I patched it up myself. The rats then chewed through the floorboard around the radiator to enter the apartment (another poor patch-up job by Montlack). More food was ruined. The war was over after I caught two monster rats on glue traps. Which I then had to kill myself. The whole rat situation took three weeks. Three weeks of dry food ruined, three weeks of sleepless nights, and three weeks of Montlack not doing anything other than sending a painter.Two months after I killed the rats, a maintenance guy came in, and laid down exactly one rat trap under a table. Perhaps I should mail it back to them.It’s been hell living here. The entire building seems like its falling apart, and most people I’ve talked to are moving out. So if you enjoy trapping and killing rats, dealing with unresponsive landlords, living with pests of all kinds, and a lack of heat, you will really enjoy the Fayne Apartments.Edit: Of course. This week I have an infestation of flies in my bathroom. You cant make this up.
Lived here for a while when I was a student at the charming Shaker Lakes building. Was a lovely experience - from maintenance staff to the front office folks - everyone was a pleasure to deal with! If I wasnt leaving the area to be closer to my new job, I would have stayed for many years to come! Montlacks a great property management company
Never spoke with a helpful person over the phone in the 2 years we lived in a montlack property. We asked about our flickering lights, which we later discovered was faulty wiring and took more than a month of them denying it was their problem (all the while our power going out regularly and staying off for hours). Our fuse box was replaced after we reported is as a serious violation and fire hazard, but all of the rest of the complex was wired the same way... so an electrical fire is inevitable. The deadbolt in our door fell out and never got replaced after submitting numerous maintenance requests. When we finally got our deposit back (which took 30 days for some reason), they wrote the check out to the wrong person, refused to re-do it, and flat-out lied about the reason why (they said they write it to the first person on the move out sheet- LIE). Also, BUGS BUGS BUGS and mice... yikes.Only good thing was that it was in a good area... but I have nothing good to say about the company or employees
Before signing the lease, I was promised a parking spot by the property manager John. John said that the temporary parking spot that he was going to assign to me was currently being used unauthorized by another tenant. John put a sticker on their car telling them to move (and they did). I then get a call about 5 days after I move in from the Abby in the office telling me that I was parking in somebody elses spot and needed to move or Id get towed. Talk about a total bait and switch. Unfortunately, the lease specifically says that I cant break it if they dont give me a spot. Looks like the crooks were planning this all along.In addition, the apartment was filthy and it took quite a bit of effort to scrub all the stickiness out of the kitchen.I didnt want to believe all the negative reviews, but it turns out theyre true!! Looks like Ill be stuck in hell for the next year...
Im very happy with my experience with Montlack Realty. Been with them for four years and never had an issue. Maintenance requests were promptly taken care of and the staff at the main office understanding. If i wasnt leaving Cleveland, I would seriously consider renting from them again.
I previously rented from Montlack from 1998-2002. I just moved back to a Montack apartment that I lived in from 1999-2002. When I decided to start looking there were only two places I even THOUGHT of calling in Shaker Heights, and Montlack was my preferred choice. Montack remembered me and were very accommodating. This apartment is beautiful and in the four years I rented from them in the past I never had any trouble at all with having issues remedied. The day after I moved into the new place I discovered the kitchen sink was draining slowly so I called and it was addressed the very next day.I intend to stay in this apartment until Im ready to buy my next house, which will likely be several years.
BEWARE OF AUTO RENEWAL CLAUSE IN FIXED TERM LEASES: Just be sure to notice in their leases, there is an auto-renewal clause. So if you dont give them 45-day notice that youll finish the lease on the specified end date, the lease will auto-renew. Its a terrible little clause in the contract, they should really remove that. Its not in the spirit of a fixed term contract with a consumer. The better business bureau would have a field day with that.
They dont care about tenants, all they want is your money. Repeatedly asked for maintenance and requests go ignored. Not friendly when you call either. Brought a rent check to their leasing office once and they told me they wouldnt accept it, rather I have to mail it in. Empty spots in the garage, and yet they dont have spots available. And they dont care to do anything about people paying for spots they dont use. All of my questions are answered with we cant do anything about that.As a college student looking for convenience in an apartment complex, this is not the place to live.
I lived in the Middlehurst for just under two years. The management was very kind to me when I had to make payments late, and were prompt when I needed something fixed. The building itself was absolutely beautiful, and I raised my child there for the first year and a half of her life. We did NOT have problems with lead paint, despite the fact that its in an older Heights building, btw.Many of the neighbors in the building have lived in the building for over a decade, and the others who are students seem to be quiet and congenial, and Ive had no problems. The walls and ceilings were high, and the noise level low, despite living off of Mayfield Road. And when I say the noise level was low, that means that despite living next to a car wash and Mayfield, my child was still able to sleep and we had a normal existence despite the noise.My child and I relocated, but if we were ever to return to Cleveland, we would not just go back to the Heights, but Id be hard pressed not to go back to the Middlehurst and Montlack Realty. They were nothing but kind and fair to myself and my child, and for that we will always recommend them to others. This is not just student housing, but a great company to rent from if you have a family.I still miss the apartment.
I live in the colony The place is good the only problem is my apartment barely has heat and will come on once in a while but for the most part my husband and I are always freezing I called and called they pretty much told me to buy a heater . She said that’s all she can really tell me. So they can’t do anything about me freezing, why am I’m paying rent for an apartment that can’t even keep me warm 🙄 I wonder if anyone else has this problem in their apartment or is it just me?
Staff is very rude. Dealing with the office staff is a nightmare, they make sure not to make you feel welcome.While sleeping one night, I was robbed by 2 men who were occupying a vacant room on the same floor which was left empty and open. The keys to the apartment building were left inside the open apartment. In fact, the office staff have a habit of leaving keys in the building lobby, including the master key. (I previously rented on Overlook rd and this was the case there too). After I saw the burglars enter the vacant room one night, I called the police and they were caught. HOWEVER, montlacks management did not press charges and the 2 men were allowed to WALK out of the building in front of my eyes. They stolen a good amount of money, my iphone 5, and many other possessions. They also took my car for a ride and I found it with a dead battery the next day. It smelled strongly of weed.In a nutshell: Montlack cares more about their reputation than your safety or possessions. DO NOT rent with them. Their fairly cheap prices are not worth your safety or valuables.
The experience that I had with Montlack realty was unreal. I have leased from many places because I travel with work, and I can honestly say that the experience Montlack offered was outstanding! I went on their website and saw a few photos of a nice spot on coventry and called and spoke with Latossha. She met me that day on Hampshire and totally sold me on the location and the actual apartment! Throughout the entire process from looking for the perfect place to moving in all the way to moving out at the end of my lease, Latossha and Montlack were A1. Leasing can be such a hassle with different offices, so Montlacks urgency to maintenance calls and attention to detail when going over the contract was extremely refreshing. If you are looking for an affordable apartment in urban and fun neighborhoods, make sure to give Montlack a call and ask for Latossha!
Car vandalized first month. Said under no circumstances would pay for any damages.Staff is rude and patronizes and insults me every time we speak.Consider it a plus if ANYTHING is addressed before your lease is up.Do not live in a property owned by Montlack RealtyIf the only property in that neighborhood is owned by Montlack Realty, do not live in that neighborhoodYou have been warnedDo not take these words lightly
Montlack Realty is a star quality company. My agent was Tracy and she was outstanding. She was patient and professional and I really felt she had my needs in the forefront. The application and approval process was equally excellent. It was fast, simple and seamless.
We lived in a Montlack property for one year. The prices were reasonable and maintenance issues were always resolved promptly. The staff went out of their way to help me on several occasions. I would recommend to anyone looking for housing in the Cleveland area.
I lived in Shaker lakes apartment for 4 years. Mostly nice experience. Its a good location if you work nearby in the hospitals as trafiic in not bad. Shaker lakes are in walkable distance which we enjoyed. Staff of mistly reponsive to maintenence needs and requests were usually taken care within a day or two. My apartment had good size kitchen and a large storage whcih was a plus. There are few units with this.
I would not recommend this apartment to anyone. It is infested with roaches. It stinks and it is a paradise for muggers. People get robbed in the parking lot. There is no security for the residents and the management is least worried of the safety of the residents.
I find fairhill apartments a nice place to live with a reasonable price. The management is very considerate regarding residents especially during the time if covid pandemic.
If there were 10 stars, I would rate them a ten!! Absolutely, Positively a happy tennant...very quick & responsive in repairs...Everyone in the office is always nice & the maintenance men are always nice & do excellent work!! Thank You Montlack, You Are The Best!!
The maintenance team shows up unannounced and on the wrong date, or just not at all. There has been vomit on the landing of our floor for months, and Montlack cant be bothered to deal with it.
Not a good place to live. I am a current resident. The company doesnt provide enough heating. I had called the office several times, they did nothing. And today, I am out of heat all day. I called the office twice, and the operator was impatient and had a bad attitude to my second call.
12000 Fairhill Towers is a old building at a walkable distance from Case and Cleveland Clinic. Unless you are licensed-to-carry this place is not safe. I Know of at least 4 mugging incidents in past 1 month (May-Jun 2017).
The absolute worst. The lowest amount of stars I could give it would be one, but if I could give it less than zero, I would. This company issued my portion of my security deposit to my ex roommate without calling me, but somehow they managed to call me a week later to tell me that they were showing my apartment, which I no longer lived in.
I had a great experience with this place . Very professional staff . They have a nice office and nice units/locations around Cleveland heights area , but it did not work out for me personally . I think the bathrooms could be more updated in the units I viewed . I would recommend them though . Good to work with .
Bad for:1. Roaches, mice, insects everywhere in the unit.2. Literally no heat in winter3. Rude office management. They will find excuses to take your deposit for no reasons.4. Mailed packages get lost.
The management does not care about the safety of the residents. Dont even think about renting with these people. The apartments in the Fairhill road area have become really unsafe as robbers are literally walking around in the evening. Most of the positive reviews on the internet are fake as they literally ask people to give five star reviews in return of some maintenance work in their apartment !!!!
Overall the place is ok. The office people are very rude and unfriendly except for the Manager John. Hes someone you should go to if there is a problem. Maintenance people are easy going. Occasionally, bugs will show up in the kitchen. But you will get used to it soon. Other than that, rent is cheaper than some other places, mails get lost some times.
We put down deposit for an apartment and now, several weeks later, they said it’s not available because old tenants wants to stay. What is the point of deposit? It is a contract. And this company just violated the contract.
They dont care about you after you became their tenant. We are about 1 year in waiting list for parking and each time we call they response is you may consider moving out.
This is one of the most pathetic apartments i have ever lived. the apartment is infested with roaches, bedbugs and other insects. it is smelly. the apartment hallways have a rancid odor and are dirty. the maintenance of the apartment is very bad. People hardly address your issues. it is really an unsafe place to live. last summer there has been atleast 5 mugging incidents in the parking lot of the apartment. people have lost valuables and the management didnt pay any attention from the residents complaints. few of the residents took the issue in their own hands and complained to the police after which the management installed few security cameras. except for the short distance from cleveland clinic and case western reserve university there is no other plus in staying or renting the apartment in fairhill towers.
The management is very bad windows locked, water leakage, peace of the ceiling fell over my bed and yet took a long time to fix. poor snow removal , they control the heat and are cheap, so decided to leave
They give one day notice to spray bug killer to all units, which requires completely clearing kitchen cupboards and top of refrigerator. $50 fee for those who dont comply... too bad for residents on vacation.Garage parking has overflowing trash bin, and always smells rancid.
I absolutely, positively love my apartment!! The Montlack staff is very nice & responsive!! I definitely recommend Montlack!!
Dangerous !!!! The apartment is really dangerous and it has become a hub of mugging at gunpoint. There were five incidents of mugging in last two weeks and the management gives a damn about it. Dont even think about coming here if you love your life.
If I could give them negative stars I would. Their unit was infested with bed bugs and they never resolved the problem. Now I have bed bugs in majority of my things.
Stayed in Mayfield- Hampshire apartments and loved it. Maintenance was responsive for the most part and never encountered and any major issues.
Fairhill towers is a bad apartment building. There are many flaws but i will highlight few important flaws.1. Winter- its very cold in the apt. The heat system is automatic and u have no control over it. The max temperature that they say they let the apt is 70 F, but its not. Also the windows are so old that cold air keeps on seeping in dropping the temperature more.If u go and complain about the window, they say that if they change or remodel ur window then they have to do it for all other apt. I am like What??????Buy space heater or extra blankets and keep it on all the winter if ur here for winter.2. Elevators, hall way, parking garage are dirty most of the time.3. The 1 bed room apt and studios are one of the smallest in terms of area u can get for the price.4. Washing machine and dryers are down most of the time and yes ur gonna waste lots of 1.5$5. The electric door to garage is down or broken most of the time.6. I wouldnot say everyone but some of the staffs in the office are completely unprofessional with no manners to talk plus everyone have different answer to some queries u may have related yo the norms of the apt.But all in all u can adapt yo many but not the HEAT!!!!! Its torture to stay here in winters.
Recently changed my apartment unit. Very nice Service. The new apartment unit was nicely prepared before move in. The managers were considerate and receptive.
Not good at all. Intercom does not work. Fix it!!!
Just ok. Management nit very keen to listen to issues but if they do then issue resolution is perfect!
I think even giving one star is too much for that place. I used to live on the building which is on the corner of Fairhill and Kemper. The roaches are crawling everywhere. The parking spots are narrow and one way meaning that sometimes you have to go backward to Kemper street if there is a car coming out of parking garage. That is very dangerous especially during the rush hours. My downstairs neighbor starts playing violin from 8 am till midnight and have students who are taking violin lessons. So can you imagine how you feel if you try to take a nap. When I complained, my response was I am a PROFESSIONAL musician. And I said then you need to practice in a studio where you can play as loudly and late as you want and you can have as many student as you wish. The manager did not support me at all. And let the PROFESSIONAL MUSICIAN use the residential place for their business (which to my knowledge is illegal). I can go on and on writing about that place, but I dont have the time for this. Living there was a nightmare and I am trying to forget it. I have not been going to any concert after I moved from that apartment.
Mean leasing office, leasing office employee who never smile, very unfriendly environment, you will sleep with rouches, they will rip off your security deposit, very hungry for money, highly unrecommend
I will be a new occupant tentatively on the 11th of Aug. It offers some decent things and for a very fair price.
Horrible management attitude!!! Keep claiming did not receive payments. Then in a sudden, deposited all your missing checks!!! Very dishonest!!!
Would give zero stars if possible. Will not at all deal with problem tenants, despite interfering sleep and health of long term tenants.
Clean office with generally nice people. There is sometimes a line so give yourself time if you dont have an appointment.
Been renting for a year. They are the best value in all of Cleveland area
The apartment has a fair price and large space. And the maintenance staff are helpful and friendly.
Bad experience , I will not come back to live in these apartments , I strongly recommend to not rent in these apartments , my car’s part has been stolen as well as my grill , and they did nothing , they just care about money and that’s is
Very bad service! The house is old and need renovation yet the staff hardly do something about it!
Nice spacious room beautiful I love my new apartment
Thanks so much for the $100 check. Tracie does an excellent job. Hes great.
The grounds are lovely. Love the balconies and plants in the summer.
I have lease with Montlack Realty. Great maintenance.
Best place for south Asians
Do not recommend.
Always helpful. Maintenance is great.
COCKROACHES
Absolutely disgusting, mouse everywhere and if I could give negative stars I would. The owner Kurt is an absolute a - hole and will not do anything to help you. Please save yourself the trouble and avoid this management company at all costs!!!!!!!!!!!!!!
2.7 (92 comments)
Review №1
2022-04-21Renting with Montlack Realty was, by far, the worst renting experience Ive ever had. Throughout our eight months living at the Morlee in Shaker Heights, Montlack showed nothing but negligence and callousness toward its tenants.It began with our move-in process. My fiancee and I were moving across states, and split our move into two consecutive weekends. The first weekend, we arrived with a U-Haul to an absolutely filthy apartment, covered in grime, littered with nails and razor blades. Our leasing agent assured us that, before our second move-in weekend, Montlack would clean the apartment and make it habitable. The second weekend arrived, and the apartment was just as filthy as before. We had to spend hours on our hands and knees scrubbing the floors in our new apartment while we were supposed to be moving in our belongings.Our next major crisis came about a month later. In the middle of a Friday night, frothing yellow sewage began seeping into our kitchen sink, filling up to the brim but not yet flooding. We called emergency maintenance, but no one responded, and the office was closed until Monday. The water subsided until Saturday night, when it came pouring back in and overflowed, filling our kitchen with an inch of standing sewage. We couldnt get ahold of anyone until Monday morning.But the worst was yet to come. A couple of months later, in early January, we noticed a leak coming from the wall by the window in our living room. We promptly reported it to maintenance, who promptly did nothing. Over the next two months, we repeatedly submitted maintenance requests and called the leasing office, to no avail. We called the Shaker Heights Building Department, which issued a citation. Then, finally, two and a half months since we first reported the leak, an entire inch-thick layer of our wall collapsed around our window, revealing copious amounts of black mold, letting in swarms of flies, and exposing the outer brick wall of the building. Finally, after we hustled out of the apartment, which was now a biohazard, Montlack sent someone to fix the leak.Thankfully, we had decided months ago that we couldnt stay at the Morlee long-term, and we had lined up somewhere else to move to by the time our wall collapsed. We were able to couch-surf with friends for a week before we could move into the new place. If we didnt have somewhere to go, I dont know what we would have done.As a final insult, when we went to the Montlack office and asked to mutually terminate our lease, since they had clearly violated the law and it was within our rights to do so, they procrastinated for nearly two weeks and finally told us no. We are now exploring our legal options.As awful as our experience was, thankfully my fiancee and I are young, healthy, and dont have kids. We were able to survive. But there are older folks and families with young children who live in these buildings. Ive spoken to many of them, and theyve had equally bad if not worse experiences than weve had. For example, Ive heard numerous times that the elevators are in near-constant disrepair. We lived on the first floor and didnt have to worry about that, but for lots of older folks, that is a crushing and immobilizing problem.Montlack Realty may have provided decent housing once upon a time. It owns numerous beautiful buildings in great locations. I was truly saddened to have to leave the Morlee. But as it stands, Montlack Realty is a slumlord company that is unwilling or unable to provide the most basic standards of health and safety to its tenants. Do not rent with them.
Review №2
2022-01-06Ive lived in the Colony Apartments owned by Montlack, on Van Aken, for 2 years. My first year I had very few issues. This past year you can see in the photos. The gaping hole in the wall and ceiling is still there today, and has been since June 2021. People have reported them to the city. Ive put in request after request and nothing has been done. The treatments for roaches and mice do not work because they are deep within the building. I highly suggest living anywhere other than Montlack Realty, since they clearly have no concern for this or likely any of their other properties. As a renter, you deserve to spend your money on your living space elsewhere.
Review №3
2022-05-01I went to Montlack Realty to find a 1 Bedroom Apartment. Kat showed me 2 Beautiful Suites in a Good location. Thanks to Kats professional knowledge we found a place. I am Happy and getting ready to move in very soon. The people at Montlack Realty are Good at finding you your next home. I would recommend them to friends and family.
Review №4
2022-02-05I have been a resident here for 4 years and every year when there is notice of a snow storm, the residents are always trapped in the Lakemore building because no one comes to plow or shovel the sidewalk. My mother fell outside due to the storm 2 weeks ago and lack of shoveling or salting. Today I had to park on the street despite paying for a parking spot in the garage because another resident was trapped in the driveway that had yet to be plowed, shoveled, or even sprinkled with salt. There used to be a shovel in the garage but it was gone so we’ve been left to our own vices. I’ve called several times today about the status of the driveway being plowed. By 2:30pm all staff was gone and no longer answering calls. At 6pm the driveway had less snow in it at the end but it was still high enough to get stuck in if you slowed down or stop. Ask me how I know from prior year’s experience. The planning for plowing is a HUGE problem with this company and I don’t understand why they can’t get it together each time. It’s unacceptable and not fair to my patients and coworkers if I’m trapped and can’t get to work.Elevators are almost always broken. There’s two and it’s rare when both are working. Washers and dryers are on their last legs but this company loves to bandaid fix things instead of property replacing them.Last but not least, maintenance. We’ve had water damage to our ceiling for about 6 months and we were told someone would come fix it. A maintenance worker came and mistakenly worked on our tub instead and ended up messing up the tub. They came back to fix the tub but never the ceiling. Had a run in once with one of the maintenance workers who let himself into the apartment while I wasn’t home and it startled me and he was really rude and made statements about me not having anything he wanted to steal and smacking his lips at me. He stated his supervisor was supposed to call and notify us that he would be coming into the apartment but neither me nor my mother had a phone call. What made this incident completely unacceptable was that I was made uncomfortable and to feel like I was in the wrong from being afraid and shocked to come home to a stranger especially since there is no uniform for the maintenance men. I have felt uneasy asking for help ever since.For $1000, you can probably do better elsewhere.
Review №5
2022-01-19I have been living here for about 3 years and I’m fed up. Not only did the news warn everyone of the snow storm , the apartment did absolutely no salting or plowing to prepare for the storm. It’s now 3 full days since the storm has come and the driveways and walkways are still filled with snow. Multiple cars have gotten stuck in the driveways and many of us in this building have contacted the leasing office and yet nobody has responded or done anything about this issue. It’s very disrespectful to charge people this much money in rent and not be able to leave your home due to snow pile up.
Review №6
2022-02-05Do not rent w/ Montlack. From the moment we moved into the Heyse in Ohio City last year weve had issues. Leaks + mold, impossible to get a hold of ANYONE in the leasing office, no one even answers the emergency maintenance line. Come winter time no one plows the parking lot and everyone gets completely snowed in. Not worth the trouble or the cost at all. Choose to live somewhere else until this company is sold and owned by someone who actually cares.
Review №7
2022-06-08I have been renting with Montlack Reality for sometime now. I have never seen a private owner of a company work as poorly as Mr. Montlack. I found out Montlack sold the property without any notice, any paperwork or anything advising this will be under new management. Today I stopped by the office to attempt to understand what is going on. I asked to receive a copy of payments for every month paid and I was told all the files were sent to the new owners and advised they have no paperwork regarding my file. I asked this because I have a credit on my account. Mr. Montlack quickly becomes aggressive, angry, hostile and continues to raise his voice not letting me speak. I continue to be professional while he continues to speak over me stating you know what, go get a lawyer... get off my property. It strongly seems that Mr. Montlack is hiding alot as to why he reacted aggressively. Whether people continue to live under this management or people who are considering renting from Mr. Montlack should strongly reconsider. Mr. Montlack seems to be corrupt and should not be owning any business. There are many more issues that I am not posting here. If it is possible to give less than one star, I strongly would.
Review №8
2022-02-22I rented Shaker Park Manor and I’ve been here almost a year. My heat has gone off several times and today again Montlock does not return phone calls and they laugh at you on the phone like you’re a joke. I am very disappointed in the way they handle calling Maintenance or said or they said that they would hire a professional company to fix my heater because of the many issues that it has. The maintenance workers are very kind and try to help they can only do so much they need more permissions from Montlock to do their work.I have tried contacting Mr. Montlock several times and even had a letter written to him and I never received a response as I went without heat for at least seven days in November and other days since so I’m very disappointed in them.
Review №9
2021-12-05There are some pros and cons to montlack. The landscaping is nice and they can be responsive to certain maintenance requests.Here are just some of my qualms. I was promised the apartment I was renting would be cleaned and listed specific things, such as the ceiling fans that would be cleaned. Absolutely zero cleaning took place before my move in date and they said there was nothing they could do about it. They had new carpet put in but didn’t even vacuum up the scraps from where it was cut. They pay a company to manage their laundry machines in the building. Our dryer was out for multiple months with a part on backorder and Montlack said there’s nothing they can do about it because functioning appliances aren’t included in the lease. Recently new tenants moved in and started trashing the common spaces. There wasn’t nearly enough cleaning and there was constantly trash in the parking lots
Review №10
2021-11-06Six mice in my unit alone and ancient/poorly maintained elevators Building smells like weed most of the time and had a first floor tenant for at least a year who was conducting transactions out her front window for her grandchildren. The passive lease renewal without signature I am pretty sure leaves them open legally and consulting soon with a rental property attorney given their inflexibility to convert to a month by month and only offering it within an arbitrary window. Also accused of being a squatter in an apartment I pay almost $1,000 per month for to the point of being photographed and having that photo sent to the management office Oops...wrong apartment number.