Middletown Ford Service in Middletown
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Middletown, Butler County, Ohio, US
Site: https://www.middletownford.com/s...
- Monday:7:30AM–5:30PM
- Tuesday:7:30AM–5:30PM
- Wednesday:7:30AM–5:30PM
- Thursday:7:30AM–5:30PM
- Friday:7:30AM–5:30PM
- Saturday:8AM–2PM
- Sunday:Closed
They try to overcharge you try to say you parts your car don’t need I took my 2002 F150 in do have a key programmed and the antitheft reset they came back at me that I needed a new instrument cluster tried to charge me $1400 for the instrument panel I had the truck towed in and I had to have the truck towed home on the paperwork said the truck was mobile when I got there to pick it up it was doing the same thing cranking an not starting and they said they reset the brain and program the key truck was still not mobile but on the paperwork says it’s mobile charge me $400 for this and still had to have my truck towed home from the Middletown Ford dealership I recommend do not take your car to Middletown Ford for any kind of mechanical issues yours truly Parl Holder
Friendly people great job on my mustang.The girl in the service department is awesome .The only thing that bothered me is that they left greasy finger prints all over. At least they could hahah lord wiped it off.
I shared concerns about my previous visit and they went above and beyond to address them. I left more than happy and will definitely be returning!
They are Beyond awesomeness. Tom is the man. Patient, consistent, and as determined as the customer. Im sure the others are as awesome as him. Check them out
My only concern is that you have to schedule oil changes etc. Otherwise very professional and also friendly.
Watch out here they will try to rip you off in the service department. Also found bolts loose after the repair was done
No problems with this dealership at all!
The service writer stated that i needed work done that didnt need done
Service department is excellent!!
Quick and friendly for warranty service!
Friendly service good looking too
They do good work
Nice people to work with
Excellent customer service
Very friendly
Great!!?!
Excellent Service!
Great place
Total reviews rating 4.2
28 Reviews for Middletown Ford Service 2023:
Review №1
2022-04-09They called and said I needed to make a service appointment to see if a recall service had been done and if it was done correctly. I asked what is regarding, the reply was, Im not sure but probably something to do with heat.I purchased the car used from Middletown Ford, a 2014 Escape in 2018.I scheduled an appointment, on arriving, I asked again, answer, something to do with a sensor and overheating. Was told service would take about an hour.10 minutes later I was called to the service desk and told my car was ready. I asked what they did, reply, apparently it was ok.I checked online as I had registered the vehicle for Fords online MyFord. I could not find where the vehicle had ever been recalled for an overheating issue. And, that the cars Microsoft car program was no longer a part of the MyFord cars information system.Further Google search revealed that my vehicles model and year had many complaints on engine heat issues.Middletown Fords explanation of the reason for calling me to bring the car in for service than what was or wasnt done sure wasnt a confidence builder for using their services in the future.
Review №2
2018-11-18Excellent experience with the body repair shop. My car had mechanical as well as body damage. It was repaired safely and the body repair and paint job result make it look as though there had been no accident. I was treated with respect by the owner, assistant manager and each of the guys in the shop that I met. I was always able to reach them by telephone to address any concerns. Their work and customer service are done with integrity. I would recommend Middletown Ford Body Shop as a good choice for car repair.
Review №3
2022-02-21Middletown Ford service department is courteous, prompt, and my only service department. They go above and beyond to ensure a fantastic service experience. Most highly recommended.
Review №4
2021-06-14Since 2008 i have bought 4 new cars there.The last one in 2020 I decided to start Leasing vehiclles , Due to my limited driving.They have always treated me well and are polite and professional,That is why I continue my vehicle needs or wants with them. 😊They have always provided good service and a fair deal. 😊😊
Review №5
2020-05-09I was searching for a used car that had all the right bells and whistles I was looking for and had great success here. I spoke with Adam over the phone and got to meet up and do a test drive 15 minutes later. I had pre-approved financing, but their financing arm was able to beat their rates as well. The whole process from me walking in the door to me leaving with the car, this includes the test drive and all paperwork was 3 hours, the car runs amazing and the price was fantastic. All the people I dealt with there were wonderful and professional but a big shout-out to Adam as he did a great job and made sure everything worked out for me and my questions were answered.
Review №6
2019-09-01I had a transmission failure. My mechanic diagnosed in one day however because of the warranty, I was forced to take the car to Middletown Ford (nearest dealer with transmission service - such as it is). So after two weeks of back and forth with Ford, Middletown determines that I have a transmission failure... It takes another week to get the job done. I have several issues. Ford warranty allowed me $20 / day for 10 days on a car rental... no where near enough to cover what I had to pay for a rental. ($45 / day for 22 days). 1. Middletown Ford failed to realign the car. I had to take the vehicle back to get it aligned. (replacing the transmission requires a realignment in this vehicle). 2. New car transmission shifted very badly. I complained several times and they kept telling me you have to break it in- After 800 miles or so it would settle down. This really doesnt make sense. Ive driven a lot of new vehicles that shift fine right off the lot. This car would leave rubber at a stop light just shifting out of 1st gear. Shifting in the low range was the worst. After taking it to get an oil change (800 miles later), the service guy notes that there is NO transmission fluid on the dip stick. After they added transmission fluid, the car shift response changed dramatically. Middletown should have at least checked the transmission fluid level when I brought the car back to get realigned. They didnt even think to do that. Now Im wondering how much damage Ive done to the transmission driving it like that for so long? Overall, very bad experience with Middletown Ford Service. NOT RECOMMENDED.
Review №7
2021-08-16Very professional courteous people. Always have taking care of my car whatever it needed in a timely manner.
Review №8
2021-12-19Had an oil change few other things and they where pretty quick
Review №9
2020-04-17They lead you on, then claim to be super busy with other clients during a pandemic. They also didn’t know how to handle a simple airbag recall.
Review №10
2019-12-13Always friendly, never trying to pressure myself, my wife or my daughter into unnecessary service. Very competitive prices! Service when waiting is in and out quickly! I definitely recommend!