Wheelchair-accessible entrance
Yes
MID-TOWN LICENSE SERVICES in Cleveland
Categories
Location on the map
Cleveland, Cuyahoga County, Ohio, US
Accessibility
Phone: +1 216-721-8020
Site: http://www.ohiobmv.gov/
Site: http://www.ohiobmv.gov/
Opening hours
- Monday:8AM–5PM
- Tuesday:8AM–5PM
- Wednesday:8AM–5PM
- Thursday:8AM–5PM
- Friday:8AM–5PM
- Saturday:8AM–1PM
- Sunday:Closed
Comments (149)
They are very rude and unprofessional had me waiting 3hr four BCI
I know they work very very hard in there. I really appreciate how they talk to people. Very patient and courteous. You couldnt get a better crew working together helping us.
They are very rude and unprofessional had me waiting 40mins to get my tags in it was only 4 ppl in there
Came here on a Friday afternoon to do a title transfer. I didnt catch her name, but the woman at the front helped us through the process as fast and best as she could. She was also multitasking on the phone and helped someone else while we were there and this was all in 5-10minutes.The guy at the front door greeted everyone on the way in and supplied us with hand sanitizer. Overall the staff seems helpful.
They were professional and really nice. I work downtown and so picked a location I could visit after work. It is in the shopping plaza so there is lots of parking. Aliyah was the Clerk and she was very nice and friendly.
Not first time here, but have to say it is better than other BMVs in the area. The customers are rude(I was too tired to really argue for the spot), but the employees here are extremely nice and helpful for helping customers out. This is the best BMV in town really, Tiffany is an extremely nice girl!! She is patient, polite, nice and very thoughtful for answering questions and phone calls she received. I love her smile!!! 🥳🥰🥰 gotta say they have very good management!!!!
Very professional and patient staff,thank you guys!!
The staff was very nice and professional.
Got there 10 mins before opening and was out 5 mins after they opened. The young lady was extremely helpful and had answers for every one of my millions of questions without falter. I went in to re-instate my license after years of suspension and it only costed me $37! Love this BMV!!!!!
The man at the door monitoring the ticket system seemed extremely confused and was causing chaos throughout the line and building - but the clerk Tiffany who helped me was AMAZING - quick, courteous, thorough, and most helpful!
Staff is always nice and helpful here at this facility. Unfortunately due to covid only a certain amount are allowed in at a time....so you will be given a number and you will be texted on your phone or you can wait outside and your number will be called on the loud speaker. Its a longer wait time than usual but thats to be expected.
I went here a few days ago and the young lady Aaliyah was very nice and helpful even though a lot of rudeness was around her she continued to help me out ! Good job guys sorry I’m so late
This BMV was one of the worst experiences Ive ever had. The employees were rude they were yelling they were screaming. And then theyve tried starting a major issue with my driver. Do not go here if you can avoid it.
Good service needs seating outside for overflow
I had a great experience. Very clean efficient look, especially in lue of Covid19. Staff is great. The wait wasnt long it was rather quick for me. Once i got inside the office, the process was quick as well.
Employees are very helpful and caring. They take the time to explain anything you need to know. Great customer service.
I had a good experience the young lady that waited on me help me with my personalized plates this was my first time going to license bureau to get plates and I also had to get my state ID and my brothers state ID everything went great she was very helpful to me
Awesome experience. We always drive the 70 miles to this BMV. The people here are SUPER FRIENDLY and extremely knowledgeable!!
I highly recommend this BMV because they’re very good and hard workers so that’s why I give them the five star they go out of their way to help people.Keep up the good work👍🏽.
I was there around 11am and had 2 people ahead of me about a 15 minute wait.Clerks were pleasant and polite.
Went in to do my renewal after work, it was the first of the month and after 4:00 and I had already set my mind to expect a chaotic and long wait, but I pleasantly surprised to find the complete opposite when I walked in. The line wasnt very long and Iwas taken care of within a very reasonable amount of time. All the ladies behind the counter were very pleasant and professional.
When asking for the one in charge to seek advice the woman up front quickly lied about her position claiming she was the one in charge. She didnt know I called before going to the head lady. Very very embarrassing and a horrible example. I am ashamed and discusted.
I dont understand all those bad reviews. Get your correct doc and they will help you out. Highly recommended BMV in Cleveland.
The older folks working here are not very quick. The line took about thirty minutes, then Patricia/Lacey made me a duplicate license instead of a renewed one so I had to go through the process twice. It was very confusing, she didn’t speak clearly or loudly enough, the vision test was hard to take because they didn’t help me adjust it to my height, and the whole process of license renewal took about an hour. The younger folks were friendly and seemed much more efficient; try to get them instead. Also, the AC was out when I visited which made everything a little less fun. But everyone was very nice!
Good customer service and friendly.Closed Saturdays and Sundays.Thats where I found Spic&Span in a box not liquid, hard to find in other stores. Home and contractors supplies, etc..
This particular BMV location has consistently helpful and knowledgeable employees. Ive been impressed with their response and reasonable changes theyve put in place to protect their customers and employees during the coronavirus threat.
Very Pleasant Staff. Services was Good. Was not a long wait. Very Pleased.
Always professional and thorough. This location has the best staff. Thank you for your hard work.P.s. just an additional noteThe lines and wait times are no longer at this location than at any other license bureau. People come in unprepared, without all their documents, without knowledge of what they should have with them, their driver licenses and money to pay then, they want to blame the long wait times on the staff. 🙄
The worst service ever They tried people like animals they sell the mask for a dollar and you have to sanitise your hands before you walk in
Where are the benches for tired shoppers and sore eye walker byers?!
Racist employees, careless, and unprofessional. Where is the manager/supervisor? They need someone responsible who can monitor whatever they’re doing! Why are they getting paid for doing NOTHING? They are the worst in Ohio! Joking, watching each other and chatting without even finishing up the customers. Line is always outside the entrance. WHAT IS THIS? Seriously!!!
Not crowded very professional, informative and friendly. Floral arrangements even & very clean
Cause Ms Shirley my girl shes the greeter at the door get you signed in shes full of good positive energy she helps run tht place w/iron 👊🤛✊
Always pleasant excellent customer service longer lines that move fast and are only long because everyone comes from all over to do their busniess. This shouod be the main bhranch the employees really go above and beyond and it feels like the staff really cares and all of them know how to do thier job ....
I purchased a new ID card in June & it’s August and I still have not received it. And to make matters worse I updated all new information at the counter. I even have to print out & receipt to prove it. Where the hell is my ID
Nice folks here, doing their best. They can be a bit overwhelmed at times, I hope people realize that theyre only human. Yall keep up the good work. One note, Ohio or Cleveland could use some more New Resident information handy at the location. I dont know what to do first and they couldnt exactly give me a list: that wouldve been really helpful!
Finally they got me in and out the lines werent that long only thing I have negative to say is they really answer the phone
Horrible service, and I mean Horrible.I wouldnt suggest no one to this place
Ive visited multiple times myself & with special needs clients requiring IDs, auto, notary, or back ground checks. The staff was exceptional. Stella customer service is what l witnessed and what l have recieved. The facility sometmes is crowed; however, the manger pushes the line- moving like a well oiled machine. Ive only seen issues when people (the public) want unrealistic favors, when they DO NOT have their required materials. Vist the facility, you will be pleased and not dissatified.
Very courteous and professional staff❤️ I highly recommend going there!
Love the new system you have to grab number and wait if its slow you just wait to be called and when you walk in there is a lady sitting by door who spray your hands with sanitizer I just found out new its are being placed so you can get into federal building and airport
Took forever to get seen. Was disorganized and the desk clerk was abrupt. They wouldn’t accept a document that the BMV Cleveland website clearly states is an acceptable form. Don’t waste your time. Go somewhere else.
Most Ghettoist Place To ever go to that have attitudes they try to make it hard to give you whatever you come for before that even make sure what you have they tell you you can’t use it , very unprofessional . This place needs to be shut down
They do a good job considering the changes we all had to make, they try to keep moving.
This was my best BMV experience ever. The staff was actually... NICE! And efficient! They worked so quickly to get customers out of there! Keep up the great work!
This new process of checking in slow. Why have a sign posted saying to get in line online just to still have to get in line. And you gotta wait outside. The ohio bmv need to change the entire check in process
Disrespectful!!! Every time I come or call this place they are rude! Shut this place down or hire all new people. If I could rate zero stars I would.
I sign up online ...I was in and out
You have to stand in line but, everyone is professional and polite. Great job ladies!
Everyone was very courteous and service was completed in an expeditious manner 👍👍👍👍👍
They tell you one thing over the phone but when ya get there its something totally different. Nobody is on the same accord as far as pertinent info for consumers are concerned. They need weekly in services for dept ethics, conduct and be trained on literature.
Bunch of blockers and stubborns in charge of people business..They look at every possible hole not to finish your work .Oh they sell candies inside , maybe this what they are for .They don’t understand except one way of doing things ..and they think they are smart .I gave them all documents I have got in my closet . I was ready for The ordeal , and for every question, I prepared a document , and a proof .They went over all the checklist ..couldn’t find anything missing .But ..they wanted my birthdate sent from EGYPT ( I am not Egyptian) but they lady read a visa from Egypt , she thought I am from Egypt ..I said ,well this impossible , coz I am from Lebanon ..Then she said —-OH LEBANESE Birth certificate missing .End of the story .Did u see this before ? Maybe Zootopia movieUpdate : the owner replied they wanted the complete documents . They specifically asked for birth certificate !!!! Will see what will be their answer when I got it for them . I just want my driving license to drive to work , I work in a hospital !!! Did u get it ?
Be prepared to be patient , this is the sickest place Ive ever been , I dont know why government hires these kind of idiots to work , if you dont know how to work go and do fishing , dont trouble people , these kind of workers are Shame for this country, no discipline no concern,, Im writing this review with much despair and anger i waited for 2hr and 20 minutes for just renewal of my license its f**** ridiculous ,, how on earth these people are called employees,, chose another bmv , but never come to this place... I wish there would be zero stars,, dont suffer...
Every visit is every visit is ok i was in their maybe 20min and was taken care of professionally...goo job bmv staff.
Great customer service!!!
Very professional and my business was taken care of quickly, thanks to Midtown License Bureau
I would not recommend this BMV unless you got 3 hours or more to stand on your feet. Its terrible and I thought the BMV on E 55th was the worst. I am going to one of the ones in the suburbs. I have to take a number but at least I can sit while I wait
Great experience Place very clean and efficient took less than 15 minutes to get my tags and my ID
The staff are always very pleasant and helpful! Im never in there a long time. Excellent customer service!
Staff was very helpful, practice Covid-19 safety for all and process did not take long at all.
I went there to renew my driver liscence. I follow the instruction on BMV website to bring all necessary documents. When I got there they told me I need to take my green card and a utility bill to prove my address which are not required base on their instruction on line. Then I took my grenn card and the utility bill next time. Now they told me I need to bring my social security card! What kind of staff you hired?! Can you tell people clearly what to bring in one time and be consistent with what you mentioned on line?Follow up, I went to another BMV office and renew my liscence without a utility bill and social security card. The staff at this BMV office said I dont need those documents if my liscence is current or expired within 6 months. It is exactly what I read on line! So this proves the staff at the Shaker Hights BMV office are either have no idea what is their job or just dont want to do their job because they are lazy!
Very friendly and usually very quick I always go to this location
After checking in, within twenty minutes I was waiting on. In and out in a reasonable time. Thanks, happy me.
The greeter and staff were courteous, friendly, knowledgeable and professional.
Fast service, made it in and out on lunch hour. Sharon was so nice (despite me being rude when I found out i couldnt transfer my plates)
Best place to be nice and polite in ans out good talk with people and very vibe aint nothing change about this place even when it was 79th and wade park always had the business rated number 1 Cleveland own way to go 79th family
Staff is friendly and professional and service is fast
DURING 19 THEY HAVE A FAST, EFFICIENT AND VERY CLEAN SYSTEM. I THOUGHT IT WAS GOING TO BE A LOT WORSE BUT WAS SO WRONG
The people is really nice.
Good service. Line moved quickly.
Friendly employees, Id go here any day over the one on E55th.
Love there and will bring my friend to replacement state Id soon. Quick and easy. Just got be Patience lil longer.
Very bad service. to renew driver licence, i went there 3 times. every time, they need different files. very unprofessional.
Quick and friendly service. Probably the best experience Ive had at a BMV.
By far the best license bureau Ive ever been to.
Staff was very polite and very helpful
Candace is the absolute bomb! Great service. Very helpful. Thorough answers to questions.
Very friendly and always courteous.
Very clean .really fast..staff was really Curtis.
A shady neighborhood but fast service. Staff were friendly.
Just dont come here. Even if you have the best patience in the world...dont come here. Its G.H.E.T.T.O. A.F.
Everyone was professional and I appreciate that thank you so much
Luv da place ms marcia made it easy wit her pleasant attitude👌
Always a pleasant experience, fast and professional service.
Very nice and polite, the vibe was phenomenal
Been goin there for years never had an issue
Quick and friendly service at this BMV branch- highly recommend!
Love ya keep business going 😉
There was a line when walked in and since Im on a walker she told me to have a seat and she will take me next.
Quick fast and professional service ... plenty of shops and food near by
Dont know if its just for me but they never pick up the phone.
In and out in 15 mins ! Very polite and professional
Wonderful everyone was very helpful and safe
The staff here are very pleasant and they cater to the handicap.
Today was a good day lm really bless
So kind, helpful, and funny! Never thought I’d say that about a BMV.
Tonyas attitude is amazing, best dmv in cleveland.
Service was incorrect and VERY SLOW(lane was from the counter to the door).
Great for the public! Efficient, friendly, professional, polite and patient!
Great place got me in and out.
Great service everyone I know go there ...
Fast and friendly service.
Well organized with a greeter to help out.
In and out love the online check in
Great and fast service
If you have all day... Go to this location
Professional and very friendly staff.
Very professional and friendly.
Slow rude and unorganized. Need some training
Do y’all switch title over
They was very nice
They are extremely slow I mean horrible slow.
Good people here .. Very helpful ...
Very slow at times
Very fast and efficient
Rude.
Guy tried too fight me...
Long wait time for ID
Terrible, awfully slow,
Worst service
It. Was. Great
Went early.in an out.
Always helpful
Great job.
Always great
Orderly and friendly
Very professional
Service is slow
Fast service!!
Fast, helpful, friendly,
Bianca is the best
It was awesome
This place is a mess
Helpful staff
Like going here.
Fast service
ACCOMMODATING!
Bad place.
It was closed
Total reviews rating 4
149 Reviews for MID-TOWN LICENSE SERVICES 2023:
Review №1
2022-08-08Entry staff was very kind and helpful at the door for COVID safety protocols. Once I was able to meet with a staff member at the window for license services, the staff member was very unhelpful and aggressive. Would not recommend visiting this BMV and would suggest going elsewhere if you have questions about licensing services.
Review №2
2022-09-07Z&S discount got it ALL for your sounds in you Car !!! Marlin will have your Bass ride Thumping..... & Z will treat you right at checkout
Review №3
2022-04-28The person in the front could have better etiquette but it’s difficult to control crowds so I’ll give her a break. The staff themselves are very professional and efficient and I had a good experience overall. I wish they issues the license on the spot… as it shouldn’t take much to print a license , maybe they could work on that
Review №4
2022-06-23Im super impressed with this location. Their professional, fast, polite and helpful. Ive been going there since they opened. I highly recommend.
Review №5
2022-07-01They are very nice up there very respectable do everything by the book very clean and make sure everyone get what they need and keep everyone safe
Review №6
2020-10-03Dont bother with the BMV online checkin. Did that online. Arrived 5 minutes before opening. Told the BMV does not accept online checkin at this location. 18 people in line outdoors before it opened. 1+ hour wait time in the cold.Previous review...Over two hour wait time. Over 20 people waiting outside for service. Needed additional documentation for a compliant drivers license for travel (birth certificate, passport, Social Security card, bill with current address). Went home for documentation. Now, waiting an additional 2+ hours for service. Staff is courteous but grossly understaffed. Just two people processing drivers licenses, plates, etc. Slower service than any third world country. Americas New Normal. Consider getting your number for service online. Wish I had. See image.
Review №7
2022-08-27Thank for being the best according to the review, I think I will have to come for my driving test,
Review №8
2021-11-12Face to face interactions have been so difficult throughout this pandemic but my experience yesterday was absolutely amazing. My elderly father needed to replace a license he’d lost. The staff was very personable and attentive. They didn’t rush him and were super patient. Often times my fathers poor English is an added level of difficulty but not today. Tanya took the time to explain the new Ohio polices and rules. She was so kind and friendly. My dad felt so comfortable with the entire experience.God bless you Tanya.
Review №9
2022-08-28They were quick and you didnt have to Waite long
Review №10
2022-04-26I was literally in and out within 20min the ladies were efficient as well very professional.