Merlo Insurance in Niles

Review №1

2022-03-01

Merlo Insurance Agency is the best agency I have ever used. From Molly answering the phone to Anita having the patience to deal with my ever changing fleet of vehicles, I am always assured I am not a bother. I appreciate the team here and I dont plan on going anywhere else! P.S. They find amazing rates!

Review №2

2021-12-16

We had a hit and run situation and with one phone call (less than 10min) Merlo Insurance had the ball rolling for us. Weve been with them for house and car for 10 years and have nothing but great things to say about them! They even called last year to let us know that we could switch companies, pay a considerable amount less and have better coverage. They are amazing to work with! Plus, anytime we call, we speak to a real person, who lives locally and is always so professional but very caring. 10 stars!

Review №3

2021-06-19

Merlo Agency is the best place to buy your insurance. They make you feel like they really care about you. I feel like I am not just another customer. They are friendly and professional. All I have to do is call and within minutes they take care of my policy changes which is quite often. Sorry! Lol. I have been with them for over 20 years. They call periodically to check on my needs to see if I need anything. They also make sure I am getting the BEST PRICE AND BEST COVERAGE. I was in an accident and they were so super and quick to get me a rental car and took care of everything in quick and professional manner. When purchasing my car insurance they made sure I had all the COVERAGE I needed at a fair price. I love them and will never change agencies. Give them a call. You wont be sorry. BEST PRICE AND COVERAGE !!!

Review №4

2022-01-20

Wonderful group of people. Special thanks to Anita. She is a rock star! So glad that we switched to Merlo Insurance!

Review №5

2020-10-16

Merlo insurance has been wonderful to work with. Molly is always extremely helpful in answering my questions and directing me to the right professional to assist me. Anita Gartner is an absolute joy to work with and always Happy to help. I get quick responses to my inquiries and never feel like an inconvenience. Not only do these ladies have fantastic customer service while being very good at their profession, they are always upbeat and an absolute joy to work with. I have had nothing but a fantastic experience with this company since day 1.

Review №6

2021-08-12

As a first time home buyer, Rob and his staff helped me find the appropriate insurance policy for my home and auto. They answered all my questions and left me feeling knowledgeable and comfortable with my choice in insurance.

Review №7

2021-11-04

I Stoped 3 Days Before My Insurance was up For the Year. They not only Saved me over $900.00 a year My new coverage was ready 3 Trucks a car and one Rental Give this Insurance Agency a Chance

Review №8

2019-03-04

Awesome Company! Within 2 hours of hitting a deer and screwing my front end up and both driver side doors I was dropping my car off at Kings Collision and picking up my rental car from Enterprise. I called the claims department told them what happened and they set up my rental and gave me choices for the repair place. They recommended Kings Collision so I went with them. The phone call took about 15 minutes and boom done. They truly made this horrible experience much better by making everything so easy. My husband & I will always be a Erie customer!!

Review №9

2021-09-27

Anita and Rob are always available to assist us with any questions or concerns. They handle things quickly and efficiently! Highly recommend!

Review №10

2021-01-05

Friendly and professional service, I have always been able to get any questions or concerns taken care of quickly. Would recommend to anyone looking for insurance needs to contact Merlo Insurance