Wheelchair-accessible car park
Yes
Meineke Car Care Center in Hilliard
Categories
Location on the map
Hilliard, Franklin County, Ohio, US
Accessibility
Wheelchair-accessible toilet
Yes
Offerings
Oil change
Yes
Amenities
Toilets
Yes
Planning
Appointments recommended
Yes
Phone: +1 614-951-9287
Site: https://www.meineke.com/location...
Site: https://www.meineke.com/location...
Opening hours
- Monday:7:30AM–6PM
- Tuesday:7:30AM–6PM
- Wednesday:7:30AM–6PM
- Thursday:7:30AM–6PM
- Friday:7:30AM–6PM
- Saturday:7:30AM–4PM
- Sunday:Closed
Meineke Car Care Center in other cities:
Comments (99)
Guys were as professional as it gets. Phenomenal customer service and as soon as they got clearance from my insurance company, they had my car done in no time. Highly recommend.
This was my first time taking my car to Meineke. I usually take it to the dealership, they fix my car then Im back a few months later for the same problems. Meineke made everything so easy and seamless. I was able to speak to the same person every time I called in (Hector). Not only did Hector remember me, he actually asked me questions about my car and seemed genuinely interested in whats wrong with it. He made the whole stressful process of not having a car for a day, seem like it was no problem at all. When I went to pick up my car, there was a lady in line in front of me who was being treated the same friendly, caring way I was. I have never been in any other car repair center where customers are happy and smiling. The best part was that Hector AND the mechanic that worked on my car set aside the parts that were taken out of my car to show me what they looked like and what they are supposed to look like. I was shocked that they would take the time to do that. It made me feel so much better about the work they did to my car. I will only be taking my car to these guys from now on.
John worked on my car recently and he did a great job! He was professional, and he did not push services on me that I didn’t need. He seems to be a very honest guy. I will definitely refer friends and family to him!
Made a last minute oil change apt on Thanksgiving eve and the manager (Hector?) was very professional and personable. The next day I noticed oil leaking and my car making a strange noise. I took it back and Hector found the oil cap wasnt screwed on properly and made sure it was fixed. He sincerely apologized and insisted my next oil change was on them (as well as my boyfriend who was me). I appreciated them going the extra mile to ensure a great customer service experience!
I am so appreciative of this place and the staff. Have gone in for a couple of different services, most recently an oil change, and everyone is always so helpful and honest. Definitely my go-to shop for all my car needs!
My experience was great on 2/15/2020. They looked at my car quickly, called to tell me what needed done & the amount it would cost before they completed the work. Overall it was a great experience and they finished the entire work in only a couple hours. Highly recommend
Can’t say enough positive about my experience excellent Honest service. Highly recommend them for any car maintenance and repairs! I will be back they have business in the future.
Always treat their customer with respect. Much much cheaper and actually found the vehicle needed less service than the dealer. My go to auto care from now on!
The manager, Brandon, is great. I have followed him from one location to another every time he gets transferred. He is honest and never tries to sell things I dont need. He also goes the extra mile to keep repairs as reasonable as possible. He is excellence in customer service.
Not a pleasant experience. I made an appointment for 7:30am Saturday morning for a basic oil change. Over the phone the worker told me $19.99. I showed up at 7:30 and the worker to do my oil change didn’t even arrive until 8:10am. I was also told I could only get the $55 or $70 oil change.I finally got out of there at 9am and went to get into my car and the seat had an oil stain all over it and my steering wheel and where you push the button to start the car also had oil all over it.Besides the front desk clerk being nice, the rest of the experience was not up to par. I will not be going back to this business for any type of car service.
The attendant said I needed synthetic oil. I told him I didn’t that the owners manual said semi synthetic. A co-worker told him yes semi synthetic is correct. I said do you want me to go get my manual. He said yes..I got it snd proved yes semi synthetic. While I was waiting he came in with his phone and said I want to show you I googled it and it said synthetic. I said that‘s fine I’m good. Now today I am back as my my tire pressure warning is on. The same attendant corrected them. He said usually tires take 35 I checked yours need 32 and 38. It would have been nice for him to have checked the tire information when I was there the first time instead of trying to be right about my oil! Nor only was it inconvenient to return but a waste of my time. This was my first experience with Meineke and will be hard pressed to return.
Update on 6/8/2018. There is a new manager at this location who is very interested in gaining customers back and giving good service. I went back to give them another chance and was blown away by the great customer service. I was in and out of there within 30 minutes for my oil change. I feel like a valued customer and will definitely be going there for all of my car repairs in the future.
Best service in Columbus. We have taken our cars here on four different occasions and had nothing but great experiences. I took in my car there yesterday after two other auto shops failed to fix an issue with my air conditioning. Meinekes crew fixed it in just a few hours, and now it works great. I also appreciate how the crew has not tried to up-sell me on any of its services. I cant remember entering a car service place and not having this issue. I have even asked if I need certain services, and they have said, Not at this time, which gives lets me know that they are not only highly competent but trust worthy as well.
While traveling from out of state my car broke down. I called and spoke with the manager. He gave me recommendations on towing and rental cars if I would end up needing one. Once towed there, they were able to fix my car in less than an hour. The manager also called me later that night to see how the car drove and if we made it to our destination. I was extremely impressed with the staff and their work! Would definitely recommend this location.
I have brought several cars to these guys, they do quality work. They ONLY fix what needs fixed. Fred, the main guy, is a great person, and an honest business man. You cant go wrong with this place. They can do most general repairs, and if they cant do it, they will connect you with a reputable place that will do .
I went to Meineke for an oil change this weekend, my first experience with the company but definitely not my last! They were fast, friendly, and less expensive than competitors. Plus, the Hilliard location on Cemetary Rd. gives veterans a free oil change on Veterans Day! Meineke in Hilliard ROCKS!
Kept my vehicle for a week to do a 2 day job. They are the ones who said 2 days. After a week they hadnt even completed the job but obviously I need my vehicle. When I contacted their main office I was offered no assistance to resolve the situation. I was basically told just dont go to that location because they have many. Surprise I wont go to any of their shops ever.
I went to Meineke after having some maintance service done by a private mechanic to save some money instead of getting screwed by the dealership. 3 days after the original service was done, I started hearing squeking noises when backing up and the return of a mystery sound (at a much louder volume) from my passenger side that 2 other mechanics and the dealership never figured out and turned out to be known problem with Honda CR-Vs 07 to 12 (never admitted by Honda but known to owners on CR-V forums) that turned out be be due to how the car is put together (usually almost impossible to notice unless it is amplified by another issue or if you are nut job like me that noticed it out of the blue and researched it for 6 months). The tech at Meineke (whose name I believe is Fred) took a look and found that the squeking is due to cheap breaks that will go away as the break wears down and figured out that the mystery sound was amplified by a wobbly cracked license plate holder (previously not cracked until original service). He reassured me that the squeking was not a bigger problem and fixed the the sound amplification. When I asked how much I owed he did not charge me for the consult. Impressed, I asked how much it would cost to fix my TMPS sensor which is not important but the light on the dash been annoying me for years. He gave me the most reasonable quote I had heard for this minor issue that the dealer and multiple other shops had tried to charge outrageously for. I will be back for some other non urgent maintenance and will continue to use this location for other needed fixes as long as I live in the Columbus area. This location is a amazing at making a loyal customer from some guy who was just looking for a close enough shop with decent reviews. Also the front end manager Hector is very personable. Will recommend this Meineke location to anyone who asks me about getting some work done on their car.
I called on a Saturday morning and spoke to Jason about bleeding the brakes on my truck. He was very friendly and said that they could fit me in. They gave me a call shortly after stating that one of my bleeder screws was seized and I would need to replace the caliper. No big deal. I stated that I could do it myself and then try to get it back there that morning if not, I would be fine scheduling another time. Jason was very nice and patient and said that they would schedule me for that Monday at 1PM.I arrived Monday at 1PM and Jason wasnt there. I spoke with a tech (older gentleman) that stated if I was going to wait there, it would be a while before they could get to my car. I got the response of 2 hours. I stated that I scheduled an appointment for this reason and if there was a good time for me to schedule another one that wouldnt take as long. He said that theres no good time and that I would always have to wait. After that he gave me the disrespectful comment of You thought that you were going to have your caliper fixed quickly Saturday morning, but you couldnt. The whole tone he set was unprofessional.They lost my business because of one jerk that ruined good customer care up until that point.
AMAZING Customer Service! I experienced a nearly flat tire during my lunch break. I stopped by this Meineke location and they were more than happy to help me. Nicki was wonderful! She told me everything they would do to try to salvage my tire (in case of puncture, etc.) and even arranged for transportation for me to get back to work! I could not appreciate her or this experience more!
Went here for an oil change for the first time yesterday. Fred was very friendly and professional, and the price was reasonable. I wont be going anywhere else in Hilliard from here on out, especially when my usual spot across the street couldnt fit me in at any point during the whole day for a simple oil change. Give this place a shot, and you may end up switching too.
First time at Meineke. Just had an oil change. They were fast, friendly, and very reasonably priced. I’ll definitely return in the future.
If I could give them 10 stars I would because My car had a bad oil leak and they worked me in right away and fixed it when the other shops wouldn’t help. They have a great front desk guy and mechanics!
Cant tell you how grateful I am that this Meineke opened here in Hilliard. I have lived here for 15 years and never could find a mechanic that I felt I could trust.Bill, Nick, Chris and Fred and the whole crew are great. My wife is completely comfortable taking her car to them for any issues. They will take care of it right.
Incredibly nice employees and reasonable prices. They had my oil change completed on time as well. Im very happy.
Have been here twice for a diagnosis and repair of an engine issue and an oil change. Have been fair and honest both times and provided communication on reasonable prices. Will likely return.
Provided a price in which did not fit my budget, and my knowledge of price for parts I declined their service at which time the representative/technician became upset. Why did you bring it here if you didnt want it fixed? Clearly the man was upset so I asked if there was an estimate fee for looking at my vehicle and he replied yea, 25 dollars! So I proceeded to pay my 25 for the service and he then says well there isnt a fee but there should be! Save your time and be careful is I feel I was being overpriced purposely and he was upset I caught it.
Not a happy experience. On August 5th I received a quote to replace my Front Struts an Alignment and rear Brake Rotors and Pads, using my parts. All is well, nice quote, lowest of three, so I chose to use Meineke in Hilliard. The quote was not out of line and it was stated using my parts.Scheduled it for the following day Saturday the 6th. My truck is down all day with an 8:30 am phone call questioning the struts being the correct ones for the vehicle. At 4:30 I get a call the truck is ready. When I get there they had only put the Pads and Rotors on. They said that I need to come back when they could verify the struts with Rancho during the week. This all made sense and I wanted it done correctly.Fine, I did not really have an issue with this, but was disappointed, and it was going to be a pain to take the vehicle off line during the week.On 8/16 I went back in to schedule the vehicle in. Checking to see if they still wanted the job, Struts no problem Struts are struts should not be an issue or need to verify as was stated the first visit. It was scheduled for the next day. Nothing else was said assumed we were still following quotes from a week ago. Truck was delivered they had it all day and called me to come get it about 5:15PM. I was told on the phone that it took 8 hours but they were only charging me for 4. Not even knowing the cost yet, I said that is much higher than the quote I was give, and what the on line documentation said of 20 to 30 minutes a corner. From what I had remembered the quote was 185.00 for the struts but Im not sure at this point. The quote which was in my truck, magically disappeared. The highest quote I had was from Goodyear at 134.00 per corner. I had also asked about the alignment and was told on the phone it was close enough.The quote should not have been an issue, as it should be right at hand in the computer. When I got to the counter A mechanic by the name of Frank then tried to intimidate me into to not questioning the bill and was going to refuse to give me my truck back until paid in full. He was saying the quote did not matter as it was custom job anyway and the quote was over 5 days old.I said a phone call or something should have been done and all I got was Franks harsh word demanding his money.No leverage, I had no choice but to pay the bill, however this could not be done because the internet was down and I had to wait till 7:00 PM being prodded for cash to whole time instead of the credit card. At one point Frank said he should not even take my card as Im disputing the bill anyway. Like we all have 500.00 in cash these daysOnce I received the receipt it stated the alignment was recommended but declined. Which was never the case, but I am glad now, but it still needs done.
Had a tire rotation, balance and oil change done at meineke. Hector was awesome, we will be going to meineke in Hilliard for our car service because of the great experience we had there and the extremely great experience we had.
John was very professional and courteous. This place got my car in and out quick and my AC is working great! Thanks guys!
I took my Ranger here for an oil change. They stripped the oil drain bolt and then charged me for a new plug. Now my oil pan is stripped and its up to me to fix it. I did the previous oil change and know I did not over-torque the bolt. They were nice about it all but should have taken responsibility for the problem.
Brought 2 new struts in to have the springs swapped from my original set. Was charged $189.57. Seems a bit expensive especially when the one strut mount was installed backwards, and I ended up having to change it out myself with a spring compressor. I wouldn’t have minded the price as much if the strut would have been put back correctly.
I have specific instructions on how much oil the car needs and how to do access the oil filter. The little guy working thought he knew more than me. I wasted my money and 3 hours on a oil change
Was having issues with my battery. Hector and his staff took care of it in a timely manner and made sure my car was in great condition before I left. Speedy service and great customer service.
Had some issues with my front defrost and power steering lines. The price was well worth the work. The mechanic kept the old parts to go over the issues.
Thorough explanation given for the problem with my car. Service was great and very professional. Was impressed by the knowledge of personnel involved.
Had to refuse attempts to upsell services as anticipated, but they ultimately got the job done.
This place is awesome. The manager is extremely knowledgeable with over 30 years of experience in the auto business. Very helpful and priced extremely fair. No more dealership service for me.
Quick and fair. Great service. Even took me home while they worked on my car and picked me up when they were done. Will definitely come back.
Fast, friendly service for replacing a headlight.Offering a nice value add for referrals. We will be back for other services.Thank you, Meineke
These folks are trustworthy and knowledgeable. Great price for great service!
Great customer service I was in and out fast and they were friendly as well I will be coming back to this anytime my cars need oil change or anything done to it.
This was my second time taking my car in to Meineke. Both times I was impressed with the cost and the service. Victor over there is great!
This location is the worst, especially the manager Fred Franks. They make you replace things that are not needed. They made me change the fuel filter which ended costing my $100. Later on another mechanic told that was not the issue in my car. They are scam artists.
I was impressed with the honesty and help I got here. So glad to find a great auto shop I can trust! And close to home... :)
Great service! I walked in without an appointment and they worked me in and serviced my car in 20 minutes.
This is only the place we will take our car from now on. Bill Kennedy is the best guy around for helping with all your car needs, He went above and beyond helping us with our car repairs. Thanks Bill!
Way expensive , customer service very good ,employees extremely nice, but hey meineke how can you charge that much for a two-three bolt part guy and labor ouch not that dumb.
Employee didnt wear a mask, wasnt friendly, and tried to upsell me from an $18 oil change to $430 tires.
Had to get some expensive work done on my car and Brandon on Cemetery Rd. Hillard Ohio took excellent care of me. I will definitely be back.
I use them for everything. They are always quick, professional and good price. I will not go anywhere else.
My Second visit to Meineke car care center, was great I called to get a quote price on a basic Oil change and spoke with Owner Chris, He gave me the price of what I wanted over the phone and I took my car in to have it serviced, and they did a great job, And after it was done which only took less than an hour for the oil change, Gave me a write up on what else my vehicle needed, I had a great experience there and looking forward to doing more business there in the future, Thank guys for your excellent work.
Great staff. Ive been coming to this location for 3 years now and I have received great service each time. Hector is an awesome addition!
I got an oil change and I didnt wait long for them to be done. My car runs smoother.
Needed to get an oil change. They were able to get me in and out quickly. Always friendly
I’d give it a zero if I could. I made an appointment and showed up on time and the guy tells me it’s going to be a couple of hours. Well what’s the point of an appointment if you can’t honor it. People don’t waste your time or money here
Friendly, knowledgeable staff. Stopped in thinking I needed brakes. Hector checked it out and told me it wasnt due for replacement yet.
Meineke got my tire fixed quickly and they were all great to work with.
Great service, very knowledgeable and friendly, appreciate theyre hard work on my vehicle, would recommend, 5 stars
Amazing place they are good affordable very hard working guys they did a wonderful job and very friendly and professional I will recommend this place to everyone thanks guys for the hard work
I trust doing business with Meineke and will continue to get my oil changed at this location in Hilliard.
Service has always been great here. We’ve been going to this Meineke for many years.
Called to get a quote on a small job and they were downright rude on the phone, going to any other shop.
Took 3.5 hours to give me four tires? Broke 3 of my lug nuts then charged me for it. Never coming back ever again
I was treated with respect and my concerns were addressed professionally. I would highly recommend the Meineke on Cemetery Road!
The staff was very warm and friendly. The service was quick. I was respectfully asked questions.
Its an okay place when youre in a pinch. Staff is friendly, unfortunately prices are almost double from a regular shop
My experience was great. Somebody told me about Hector from their great experience at meineke
Fair, reasonable, and willing to talk through repairs with me. Great people.
Very courteous and had my exhaust repaired quickly.
Service was fast and very efficient. Prices are on par with most places.
Meineke has been awesome and helped me out a lot!!! Thanks for everything.
Did a great replacing the battery in my Audi.
Nice guys, good location. Quick, reliable service. Fair priced.
Great service, staff is knowledgeable and friendly.
Friendly service, quickest I have been in and out for service! Will return to this location!!
Great service for good price! Thank you!
Great professional work, great customer service
Great customer service and honest work.
They were very professional and helpful.
They take great care of me.
Great service. Super nice people!
Fast, friendly, reasonable.
Staff is great and well priced.
Quality service and great people.
Fast Honest Service go see Bill!!
Problem not solved.
Good service!
This place is really good. They take the time to go through everything with you and I feel like they treat my cars like theirs. Friendly service...and to be honest very few people know about this location so it is always super fast!
Total reviews rating 4.4
99 Reviews for Meineke Car Care Center 2023:
Review №1
2021-12-08Paid for replacement radiator and coolant lines last fall. The van is leaking badly again. Inspection of the radiator shows that nothing is bolted in and the radiator is left flopping around, which would would cause damage over time. The location on Cemetery Road in Hilliard is now closed. Reached out to corporate through their website and their response was, All locations are independently owned and operated; therefore, any resolution would come directly from the location. For immediate assistance with this resolution request please contact the location directly.Kind of hard when they are out of business and corporate did not even bother to verify their franchise in Hilliard was still operating. Meineke as a national brand does not appear stand by their work nationally per their written notice. Good luck if you move or take a road trip and have issues with their repair work that was completed.
Review №2
2021-05-22After ordering tires online through simple tire and going to another tire place after spending 2 hours to be told they couldnt do it I came to Meineke and they had no problem installing my tires! They immediately took my truck back and got me back on the road as quickly as possible. Great group of guys and appreciate the professionalism!
Review №3
2021-05-28First time getting my car serviced at Meineke on Cemetery. The guys were super nice and did a great job! My tire had a screw in it and when that patched that, John went the extra mile and re-did an old patch on the same tire because it was done poorly by another place. Definitely recommend!
Review №4
2021-05-12Staff are friendly, efficient, and helpful. I asked for the mechanic to test my battery, and it tested well. Since it is old, he gave me a quote for a replacement and told me to come back when it was in my budget or if the battery started giving me problems. Other garages have pressured me to do repairs immediately, so I appreciated the quote and time to think and will definitely go back when it’s time to replace the battery.
Review №5
2020-06-26This Meineke was excellent! Where the dealership would not book me in for an appointment right away for brakes without an evaluation first; Meineke got me booked in immediately and asked no questions about my needing all new brakes. They were friendly and accommodating, great service from the front man Brandon. They said no problem I’m on my sitting in the waiting area while they did my brakes. They also finished the job earlier than they quoted me when I arrived. They signed me up for rewards right away, and the brake job was excellent. They are awesome! I’m definitely coming back!
Review №6
2021-08-25They replaced my brakes. My L caliber lock up on my when I got it home. I called up Mr. Jason and he said have it towed back there and they will look at it. So, it was Friday evening and they closed on Saturdays and Sundays. I had my vehicle towed at my expense and a different guy fixed the problem. Plus, their prices are a bit steep for my taste. They charge more than the dealership. Jason, the manager, told me they charge 137 per hour. I am a bit uneasy about how he handled my situation. UnApologic. I am greatful that they fixed the issue. I will be finding someplace else to take my vehicle.
Review №7
2020-10-03I had an issue with one of my rotors, although all of them were in need of replacement. I also needed an oil change. While they were doing all that, they found a nail in my tire and patched the tire for me. The price was in line with what we had paid for the same services before, and they were finished in like 3 1/2 hours! They were very nice and professional.
Review №8
2021-06-01These folks were life saver. I was on a house hunting trip from Indiana to Dublin, OH in May 2021 and check engine light on my Sienna came up. I called several Toyota dealerships stating the emergency but no one gave me an appointment. This Meineke center gave me an immediate slot for diagnosis. They performed the diagnosis in timely manner and did the oil flush to fix the problem. I highly recommend this shop for your vehicle repair needs. Taking away one star because they left my car very dirty!
Review №9
2019-08-09Thank you Meineke Car Care. I recently had a mechanics shop burn me by saying they fixed my car when in reality they didn’t do anything. I had a hard time trusting another mechanic, but the manager over here is amazing. He fit me in and had me out of there in no time. If you guys are thinking about coming here to have your work done on your car... DO! You won’t regret it! Very fair on prices as well!
Review №10
2020-01-11I had a coupon for $49 for an oil change and at the end it was $73. No one there told me it would be more money no one explained the added cost they completed the oil change and then gave me the price. Someone should have explained before they completed the oil change someone should have asked if the price difference was okay instead of just doing it. Customer service is about explaining and communication and there was none of that. Highly disappointed in the service and non explanation of pricing before completing the service I will not return to the business