Kerbside pickup
Yes
McDonalds in Newark
Categories
Location on the map
Newark, Licking County, Ohio, US
Service options
No-contact delivery
Yes
Delivery
Yes
Drive-through
Yes
Takeaway
Yes
Dine-in
Yes
Highlights
Fast service
Yes
Great coffee
Yes
Popular for
Breakfast
Yes
Lunch
Yes
Dinner
Yes
Solo dining
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible seating
Yes
Wheelchair-accessible toilet
Yes
Offerings
Coffee
Yes
Kids' menu
Yes
Late-night food
Yes
Quick bite
Yes
Vegetarian options
Yes
Dining options
Breakfast
Yes
Lunch
Yes
Dinner
Yes
Counter service
Yes
Dessert
Yes
Amenities
Good for kids
Yes
High chairs
Yes
Atmosphere
Casual
Yes
Crowd
Groups
Yes
Payments
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 740-344-4920
Site: https://www.mcdonalds.com/us/en-...
Site: https://www.mcdonalds.com/us/en-...
Opening hours
- Monday:Open 24 hours
- Tuesday:Open 24 hours
- Wednesday:Open 24 hours
- Thursday:Open 24 hours
- Friday:Open 24 hours
- Saturday:Open 24 hours
- Sunday:Open 24 hours
McDonalds in other cities:
Comments (199)
For the first time in my long life of occasionaly eating at mcdonalds. The union st. Mcdonalds tryed to serve us undone cold filet of fish sandwiches. The food wasnt edible, the service sucked and thier were atleast w other customers vowing ; to not eat at that paticular franchise again; because, of the problems at that location.
I stopped there at 12:10 a.m.on Friday July 29.. mind you there was 2 cars ahead of me and 3 cars behind we sat for a good 15 or mins after being told cash only and there is a guy on a motor bike driving around parking lot when I called them to let them know her words is idk Im inside doing my job if ur inside doing ur job why did a van wait 15 mins for u to take his order 2 cars behind mine.. the staff u guys have here on top of assistant manager u have here is ridiculous how this mc donalds stays open is behind me horrible services and staff is very rude.....
I ABSOLUTELY hate this location.why the company/owners or WHOMEVER decided to put in TWO DRIVE THRU WINDOWS at a location that cant even handle the original ONE drive through is BEYOND MY COMPREHENSION.....it doesnt matter what time of the day/night it is, what day of the week it is....THERE IS ALWAYS AN ISSUE WITH SOMETHING AT THIS LOCATION. It BY FAR exceeds any and all expectations most people in society in the year 2022 have of FAST FOOD CUSTOMER SERVICE ----um, yeah, all of those words and then some. They need to fire everyone on staff (except Meghan on first shift!!) and start over from scratch...ESPECIALLY WITH THE MIDNIGHT/THIRD SHIFT CREW....that night manager is very, um, well, I cant even think of the right words, I cant post what I really want to call her, or if I did, it would be edited or I would not be allowed to post anything on here again.Just please, third shift - stop being lazy, get your act together, learn how to count money from your customers when your system is down at midnight, use a calculator if you have to, all cell phones have one already in the app settings - and since you all are ALREADY texting away while you are on the clock, even though you know you are not supposed to be, you might as well use common sense and the calculator app to help you do your job correctly. I miss the dowtown McDonalds - and I miss Wilma! RIP.
**ATTENTION** HEALTH WARNING** This is a critical and time sensitive message to the citizens of NEWARK OH conserning your health and well being and any and all who take it serious. the pictures i have posted on this reveiw, believe it or not. were served to me through the drive thru late night at about 3:30am im not going to go to much into detail except when i bring this to the attention of the day shift general manager then the health dept. but i will say that looking back on this visit to this spicific facility and my observations of the staff that #1 not only were they very slow and just very...i guess, for lack of better words lazy is the vibe i got form the three employees that i interacted with but #2 they are unprofessional and i assume that they think that by giving ppl extra..... ( i cant even call it food ) that it makesup for there poor judgment and work ethics. But here is my point for posting this as time sensitive. cuz even tho this incident took place late well after midnight. you never know if the next time you decide to take your family to this mcdonalds for a early dinner and quick bite. it could be one of the same employees making your familys food who is willing to serve this TRASH ( i really am woundering if they got it from the trash beacuse every thing we asked for they kept saying they no longer served like a salad for ex. maybe thats tru idk but that wasnt all and they ACTUALLY suggested the new spicy chicken deluxe and my wife had just asked for a salad. so now im thinking did they suggest that cuz thats what they had laying around god knows where and were trying not to cook anything fresh.) IDK BUT BE CARFUL AND CHECK YOUR FOOD cuz had it not been for my wife inspecting her sandwitch witch was so bad i had to look at mine befor i even got home i would have dug right in to the big mac sandwitch posted in these pictures.
This is the worse McDonalds I have ever been to a few weeks back I ordered a big Mac and it came with no meat at all. I thought I would give them another chance this time they left the paper on the meat. Absolutely the worst I will not be going back.
The service here has always been lackluster. I seem to only ever get half my order and today I was given a McRib with mold on it. Too bad I noticed by taste before sight.
Decent McDonalds compared to the others in town. You get what you pay for with this place some times its good and other times it sucks. Service is decent so thats a plus
Not happy with this one. They messed up my order by not adding in the fries of my large combo. Returned to the place within a a minute to only get no one to correct the order. Also the burger patties for my meal combo are hard as a hockey puck. Only thing that was edible was the fish but even then it tasted like the oil wasnt changed. Do yourself a favor and just go to a different McDonalds to avoid a hassle. Also on a side note, there was only three vehicles in line including me. So it isnt like they were in a bind.
Told us that its to late to bring door dash orders outside and we had to wait in a line of 25 cars. Then as we are almost to the window another car pulls in and they bring an order outside
Went inside, ordered and was missing stuff from my order. Had to go back in to get the rest of my order. Got home and was missing fries from the happy meal. Horrible service.
Slow drive thru Slow service lazy employees they lie and say they dont have your doordash order just to get out of doing it there is a reason why they are 1.9 stars on their Facebook page worst mcd in licking country by far highly do not recommend this location go to 12st street and get the service your looking for
This place needs to be shut down never gets your order right was there today at 10:25am,order not right,all wrong.always I will never go back here again 5 times in 20 days order been wrong just unreal......very sad
Terrible service, waited over 20 mins for order. Had to ask 3 times for my coffee then told couldnt be done. Made another drink took another 5 mins. Recieved my food and leave with take out. Get down the road I have a sausage bagel?? NOT a steak bagel. Hashbrowns not cooked stuck in wrapper wont come out?? So breakfast was a bust🤯🤢😩😰
Just left the drive thru because I sat in the Drive-Thru in the first Lane and watched three other cars get waited on in the second lane and still didnt get waited on. So thank you McDonalds for making me want to even less.
Food was fresh made.Staff was friendly & polite.
The line is always terrible and its always long and they always skip out on food that you order. I would have to say that mainly the cashiers in the first window are always through the customers and the cashiers at the second window are always picking up their slack. I would highly recommend the management of McDonalds to redirect their cashiers and have a prep talk with them because at the rate theyre at theyre going to have to remake a lot of orders and refund them
I recently left a nasty review about this McDonald’s, idk why but I went back tonight because my kids were hungry and they were surprisingly not too busy! When I got through the line the GM Megan was working at 10 in the evening and every single item in my bag was fresh… Megan has to be the best representation of customer service that I have ever seen and tonight was legit such a pleasant experience…
Used to park here anytime I was getting a tattoo or piercing at the nearby parlor and would stop in to at least be a customer. They got the food right maybe 40% of the time. This morning my fiancée went to get breakfast and the coffee tastes like hot dirty water. No coffee taste, just gross.
Waited in the drive thru line for well over an hour. Absolutely would not recommend this location!!
Sandwiches were sloppily put together. Fries were not salted.
Sometimes you dont mind paying additional prices for food but you at least want your food to look right and be right got two double cheeseburgers and the cheese was slighted off of the meat the meat was crumbled up in the packaging they over toasted the buns like they put it on the grill for real reason I dont know it was hard it was disgusting Ill never go back to McDonalds again it has been truly falling because they hired too many young kids that dont care about anything but a paycheck it was a waste of $9
Great, except for the Big Mac buns were kinda stale, they even ran it thru the toaster a few times I think, other than that it was good
Asked for no onions (as Im allergic to them) and I must of hit a nerve because there was extra onions on my burger and the fries were cold and soggy like they were never cooked.
Drive thru went fast for as many cars were here. Workers were pleasant.
I drove 20 minutes to get dinner and they started doing breakfast an hour early. People who work nights and get off late want dinner food. Not syup and pancakes. I know far more people getting off at 3am than going to get breakfast
Came here at midnight on a saturday night, there was only one lady working but ON GOD she put her whole mf mcdussy in our order. she was the epitome of perseverance, patience, and virtue. those chicken mcnuggets tasted better than i imagine gordon ramsey’s beef wellington; they were utterly delectable beyond my vocabulary. out of our $38 order, she didnt miss a thing, thus including my happy meal with sweet and sour sauce or one of my friend’s 4 mcchickens. she also hit me with extra fries which were TRULY hot and crispy (L wendy’s). but the moral of the story is this lady should be the ceo of mcdonald’s. union st mcdonald’s, give her a raise or even a promotion. god is saving a special spot for her in heaven.
Service here is terrible at night. Maybe its a MAJOR staffing issue. But its been this way for years. They take one drive through order. Complete it. Then take the next. I waited 45 minutes for food on a Tuesday night.
My family and I stopped by on our way home for dinner. We sat in line after paying for out food for 20 minutes, our food was cold, my kids didnt get their apple slices in their meals and their drinks had no straws. I tried to call the store after leaving and the phone is ringing busy. Everytime I stop here theres always something wrong. There were 3 people when I pulled up. It was ridiculous
They have a hard time getting your order right and food be cold just gotta check your food before you pull off or you will be mad bout cold food
Employee there was quite rude, but food was great.
Horrible service waiting 40 minutes for the wrong food and never got the drinks
Just stopped to get some breakfast. The line was shortish and the food came out quickly. They really need to learn how to wrap those burritos though, both of mine were unwrapped in the wrapper.
If zero stars were possible thats what they would get. I stopped there after work on December 29th at about 4:30pm. I went through the drive-thru. Ordered a fish sandwich. Pulled out and stopped to check my bag. I had a box, with a bun which had only cheese and tarter sauce between. First off you would know when you put this together that you had no fish. So I pulled over and went inside. Guess what? As I got it I noticed another drive-thru person pulling over. He had two sandwiches that looked disgusting, and the buns looked like someone had taken bites off the top of them. Wait... It gets better. Went inside and there was a woman who had ordered a hamburger. She got a piece of meat wrapped up. No bun. Then, wait for it, gets even better. There was a young man at the fryer eating french fries, and licking his fingers!
I had sat in the drive thru line for 40 minutes, and I wasnt upset because I understand restaurants are understaffed at the moment. When I pulled up to pay, the employee at the window had the wrong order, didnt pull up the correct order and seemed very confused, then told me to pull up. There was no one at the next window, or anyone visible at all, so I pulled up to where a sign said Pick up here and missed out completely. You cannot go into the restaurant and I pulled around to where a couple employees were unloading some boxes and asked to speak to the manager because I had spent 40 minutes in line. He came out and told me to pull back around to the second window to pay, in a completely full drive thru, so he could retake my order and I could pay. There was no where for me to be in the drive thru line and it was just overall terrible customer service, time, and experience. Needless to say, I left with no food or drinks and I will not be going back. I will highly suggest not going there unless you have a lot of patience and a lot of time.
Its a shame ...fast food..drive thru...25 min wait ...5 cars in front of me....Food is horrible now
By far the worst McDonalds in Newark if you go there late at night dont expect them to serve you any food or even take your order half the time they say theyre doing mate nets when theyre not they just dont want to take any orders or cooking a food
Ordered 2 oreo Mcflurrys 1 large fry and 1 sweet ice tea large. Waited almost 30 minutes. Called in was told oh she just told me she signed off on it but didnt make till now. Do not go here if in a hurry. They have really gone down hill. They brought out the 2 mcflurry first and went to car that waited less time than I did. They had a drink in a carrier. I had no carrier. I asked about tea and fries. They said had too much to carry? If they had put the items I ordered in a carrier then brought the bag with my fries 🍟 then they could have gotten all of my order at once and my mcflurries would not have melted so fast in the car before I got home. When bringing my order they brought a second drink to car next to me first, as said I sat there at least 15 minutes before they came. Then brought my fries 🍟 and had my tea against her side. I was very upset but did not yell about this fiasco. I always treat people with kindness but I just cant sit by while they treat people like this. I use to love this place and had given a 5 star 🌟 until now. If I could give 0 I would.
I ordered two Double Quarter Pounder meals and 6 McDoubles and two large fries I got somebody elses order entirely I contacted corporate and got a value meal gift card in the mail no help
Drive through was NOT busy. One person in front of me and no one behind me. Simple order. Repeated my order 3xs yet still received wrong and missing items. Drive through attendant kept interrupting and was rushing me to move ahead. I am aware its fast food and its a drive through but doesnt mean service has to be terrible. Will not stop here again after work.
Quarter pounder with cheese was dry and bland. French fries were cold and chewy. Spent 20 minutes from the time I ordered to get my food at at the drive thru. Only decent thing from this experience was the iced tea. Will not return to this particular establishment.
I said I dont give bad reviews. I have tried to give this McDonalds chance after chance. I went there with 2 cars ahead of me in the drive thru. I said to myself all I will get is a medium caramel frappe. ( they cant mess that up) When it was my turn I added an apple fritter to my order. (donut was rock hard) I pay for it and move to the 2nd window. They ask me to move forward and they would bring it out. I said for a drink and a donut! I move ahead. 3 cars move on. I park and go inside pretty up set and said I just have a drink and donut and 3 cars have passed me. A guy inside said all I have is a ice coffee and 3 people have been served before me. I will not go back again. To many chances. I will go across town first.
Ordered at 830 pm finally got my food at 854. I was the third car back when I get to the window they let me sit there for over 6 min before they even acknowledged I was there. Then they asked would I take cookies instead of the pie I ordered it would be quicker, I said yes. Never asked me for my money and I never offered it.But they finally gave me my two happy meals and the fries were cold. I don’t know if the owner is to cheap to have enough employees working or if the employees are incompetent but I will never be returning to this McDonald’s ever!! Worst experience ever. I can’t believe this place would ever have repeat business
Messed up the 2 sandwich order as normalNot sure why I dont check it first
Ordered extra cheese on the sausage biscuit. Was charged $.69 but didnt get the cheese
We go to this location frequently and rarely have issues.
Real respectful service and food was on time no wait
With patience I noticed that everyone is nicer to us so this is a good place to go if you need a friendly face ☺️
Literally every single time I go there, even with the Simplist of orders. They manage to mess it up, without failing. This time around, I ordered 4 McChickens and 2 ranch and 2 buffalo packets. received no packets, got two plain mc chickens like I wanted. And they made two more McChickens out of their breaded chicken, not McChicken patties. Theyre more concerned with drive-thru times than accuracy. Which is weird, because the drive-thru still takes 40 minutes to get through.
There was man on a bicycle the evening of 21 September 2021 and they refused to give him food after he ordered because he didnt have a motorized vehicle to go through the drive-thru. The gentleman was homeless looking and was very respectful. It was sad to see this gentleman turned away because he didnt have a motorized vehicle.
Triple cheeseburger was a double didnt notice till I left and was in a hurry so couldnt go back.
I stop by McDonalds on Union street in Newark Ohio around 11pm the other night. After I got of work for a couple hamburgers and a soda. I waited in the drive-thru line for over an hour. The cars where all the way out on union Street. I set in the same spot for most of that hour. The only time this line would move was when a car would get tired of waiting and pull out of the line. After almost two hours of waiting in line I finally got mad enough to leave. Come on McDonalds if you are going to say your open then act like you are and at least take peoples orders and get the cars moving through your drive-thru. Or close your store.
Didnt have to wait in the long line did curbside and during the day they take credit cards unlike at night. They let you place your order and wait for you to get to the window all to be told you can only pay with cash. Dumb and laziness. I choose to by pass all of the unnecessary drama and use the mobile app. Otherwise You have to drive clear across town to 21st to get proper service.
Went inside after ordering food thru app was waiting for food which took forever watched as a employee was having a video chat on her phone while there were 5 people waiting for food and here she is video chatting with some one not even checking to see if people were taken care of thought it was unprofessional to be on a video call In front of customer view Ive managed fast food before and would have never aloud that to take place. Mc Donalds you really need to set up your game totally unacceptable.
Trash, just lazy... no cheese on a quarter pounder with cheese, cold fries, Big Mac was sloppy and both patties were slapped on the bottom layer. Nothing on the top layer of the burger at all. Ice cream sundae was just vanilla ice cream in a McFlurry cup. Sloppy and lazy mfers.
If I can see you and your staff walking around, and I get no service but a lie such as the fryer is broke or we’re short staffed, close the place so I’m not wasting my time. Went yesterday, all the employees outside, dude walks up to the car smelling like Newport’s talking about the fryer broke. Never again.
Terrible customer service they just let you stand there don’t say hi or can I help you just turn their backs to you or walk right past you horrible obvious management doesn’t teach them good customer skills
Service was pretty decent accurate and the food was good
All the tables were dirty and only one table was occupied. The staff was friendly.
Spent 30+ minutes in the drive thru line. Not exaggerating. My order was completely messed up. Went inside to get food items they forgot and the customers inside were equally frustrated. Total chaos in the food prep area.
U have employees sitting out side when you have least 10 cars in drive thru taking 1 car at a time order pay and get food. Get it together Mc Donalds service sucks..
I am so done with this McDonalds. I knew when I pulled in there was several cars in drive thru line and it might take a few min. So after waiting 36 min I placed my order of a quarter pounder only. I finally get to the window to be told that I have place a breakfast order because of the time. I said I ordered a quarter pounder a few minutes ago. He tells me they give it to the car in front of me because they wanted a extra one. Then says I can order a coffee and hashbrowns only and would need to wait another 20 minutes for that. I spent 47 min in line and didnt get a dang thing to eat. They offered nothing to me for waisting my time and giving my hamburger to someone else. They should not be open late night if they cant get there act together. I would fire the crew that was not working last night. Done with this store.
I pulled forward after 6 minutes at the food window, as they requested. 11 minutes later, I called them and asked for my money back. Why couldnt they have told me at the window that there was something wrong with the mocha drink I ordered?
4th of July night, line was rapped around the building, $4.25 for a 1/4 pounder, had no lettuce & tomato like it use to. I went around thru a 2nd time & had to pay .50 for each. Got home it was cold, & My appetite was gone. So, I wont do that again!! Sweet tea was great!!
They spat on my quarter-pounder and didnt listen when i asked for the manager. they also harrased my 9 year old by calling they a girl when they identify as a squirrel. But they gave me a extra toy in the happy meal so 4 stars!
Disappointed had to go to counter twice to get everything I ordered
The place is super clean the staff smile at you and are nice! And food comes out fast and hot! I love the sausage biscuits!
This was honestly the worst McDonalds I have ever had. I ordered a spicy crispy chicken with no pickles and received a regular chicken dry. Yuck! We also got 2mcchickens that were so hard and dry (old) that you couldnt even chew them up! Our fries were inedible. They had so much salt on them that we couldnt eat them! It was really aweful!Very disappointing.
Are there children working at this location? It took over 30 mins to get our food. Upon ordering we had to repeat the order four times.... we get up to get our food and they are horse playing around. They did not give us our order right and had to ask them twice for things they just kept forgetting. The food is also terrible. My chicken nuggets are old and the fries are soggy. So there for I spent money on something I can’t eat. They gave me a hot coffee iced when I wanted an iced latte ..... they were not capable of fixing anything ....I’ll never return to this location again.
This McDonalds rarely gets my order right. And last night topped it. They had no pickles (which is what I get every time, extra pickles) nor did they have big Mac buns.Customer service was good. The staff are always friendly.If you want something special ordered, check your sandwiches before you leave the window.
Avoid Union St McDonalds like the plague!Constantly understaffed and slower than molasses. I asked for a Lrg drink and got a small instead and when I told the cashier about it she ignored me. I was also given only half of an order for a DoorDash customer. The restaurant screwed up the order numbers sending the other half with a different driver and said the customer had to order again instead of making it right.
Very bad experience, we placed our for six people for take out. I am starting at the receiving counter when the next customer that had been in line behind us. He very close to us and not wearing a mask. The McDonalds employee gave him his two drink cups and had to ask the employee that I did not get my drink cup. I then had to ask again for a lid for my cup. When we got home which is7 miles away we discovered that did not get the small strawberry skake and two small French frys. It unnerved me when the other customer got very close to me without a mask.
Food is always bad at all of them, but I dont go here for the food I go here for the quick and halfway decent coffee, nice people, good service
As of lately the drive thru service has been terrible. Last night I wanted a couple Deluxe Quarter pounders and was asked 3 times when I got to the pickup window, waited there for a long time and still got didnt get what I wanted. I pulled over and checked but didnt want to go back through the drive thru because the line was such a long as it was when I went through the first time. It felt like it took me forever to get through the first time and they werent even that busy.. The time before I wanted bacon bqq burger and I got the chicken. I didnt notice until I got home and didnt want to go back. Speaking of going back, that definitely wont be me.. Ill just go to the one on 21rst street..
Not all of this is the fault of the location but the background details are important.Its Thursday at 1am, my shift ran over at work and I have 0 things to eat at home that dont require cooking. I want to stress eat so Im grabbing McDonalds in my very tired very hungry state. I get there at 12:45am pull in the drive thru, 2 cars ahead of me, wait 10 minutes to pull up. Theyre only accepting cash, fine youre balancing your drawers or whatever. Go to the ATM and theres 2 people in front of me withdrawing their entire savings in small bills over multiple transactions , 15 minutes later I get my 20 bucks.Back to McDonalds. One car at the window and I pull in to finally place my order super stoked to finally eat something for the first time in 10 hours. Sorry were door dash only.Its Thursday at 1am and youre door dash only in a small town where you are the only fast food haven for 3rd shifters on their wayhome. The 21st location was great and filled my order. If youre going to be 24/7 with limitations maybe post it somewhere or change the store status from a 24/7 location.
This place is very poorly run. Summertime you would think you can get ice cream but they always tell me that the machine is down or that they’re not offering it. Take it down off your menu if you can’t sell it. I ordered a quarter pounder meal after waiting in line for 15 minutes. Once I received the food I drove away which is my fault because I would think you need at least a high school deploma to be able to work there but I received a completely different order than I ordered. So maybe screen your employees a little better or at least hire people that can read and follow orders. If I was an employee and there’s a chance I could be handing the wrong food away why wouldn’t they ask to confirm. No they don’t care. A bunch of kids who don’t care.
Had my heart set on some McDonald’s fries after seeing a commercial. Went out in the cold just for the fries. Purchased two large fries only but we only got one order with a straw. To top it off they were cold and soaked in grease. TERRIBLE!!!! This isn’t rocket science people.
Food almost always tastes old. Cold soggy fries, long wait time, workers don’t even get your order right half the time.
They do a terrible job preparing the food at this location.
Pretty busy both the drive through and take out. So I decided to do take out and to be honest they were very efficient on that day. 😉
By far the worst McDonalds in all of Ohio. Never gets orders right then blames doordash. Doordash picks up the food and delivers it, so if the only thing they deliver is 5 drinks and 1 sandwich, ITS YOUR FAULT THE REST OF THE FOOD ISNT DELIVERED!! And now I have to pay extra for the second delivery fee while my kids wait another 30 minutes for their dinner! Useless people!
Every time i go to this location Im waiting at least 15 min for a dollar menu item. I have only been to this location once since the remodel. Yes the building looks nice and all revamped but the staff needs revamped! Rude staff and even worse management! Your in the customer service business people! If you cant be respectful to the customer your in the wrong line of work. My last and final trip to this location was yesterday. Ordered a Carmel frappe. Got out to my car and it tasted like straight water and the ice wasnt even blended. I couldnt even get the ice through the straw. This location would be best shut down.
Tried to get food, but didnt want to wait 30 minutes just to get my order in at the drive thru. Totally dont recommend coming here late at night unless you like waiting that long.
Even though door was propped open with a caution wet floor cone, they would not let me order any food!!! There was still a customer inside eating, and I was on foot so no going through drive- thru!! They didnt care I was starving
Usually pretty fast and never act issues with the food. The fries are always hot but the chicken nuggets could use less time cooking. They are pretty stale when I always get them.
Management is top notch. Kiosk works wonderful. Walk inside order, out in 3 minutes. No problem. Also a plus open 24 hours.
Dont even order from here worst mcdoanlds to making mankind id ratherr take a 12 guage to the face than ever touch a sandwich from this franchise again they seem to be all autistic and cant correct an order to save a life....
Didnt get what we ordered did get the hamburgers but they didnt give us the right amount of fries or the right size
My order was made wrong so I had to go back and have it fixed. Also I wasnt happy that the holiday pies and mcrib were both gone so quickly. I love the holiday pies. Please bring them back.
The worst McDonalds I have ever been to in my life. The location I always go to was closed tonight. Had it not have been the only place open that didnt have a huge line i wouldnt have went. Of course theres a reason the dont have a long line. They are slow as all get out, nothing done in a timely manner. Only person here been here for 15 minutes. Still on cash only at 1 am when the the switch from day to day should be done by 12:30. I worked for McDonalds for 3 years this place is awful. Next time Ill just go home.
The food is not great but it is cheap, and good for its price, love getting off the 1,2,3 dollar menu and saving
Absolute train wreck. No management, no order. Overstaffed, and not one person knew what was going on. Didnt have all my items. Basically the same experience I always have with every fast food restaurant Ive encountered. I cant wait until they replace the employees with robots.
As usual bag so full itll rip if touched wrong so I have to ask for a bag to read some meanwhile they dont give me drinks so I have to go back thru drive-thru where I set at speaker 1 listening to car behind me giving there order b4 I was ask not a good visit usually worth going to a different mcd.
Waited over two minutes at the drive through to order a drank and was told be right with u and never heard anything from the person and will not go back to this location ever again
This is the second time Ive gotten off work to get something to eat here and Ive either waited 30 minutes for a iced coffee and the lady wouldnt take my order because she was short staffed and when I ordered my one drink she tried to play it off when I paid.Tonight I went there, no cars and they hand wrote a note and tapped it on the order screen only serving fries and drinks short staffed.I was gonna pull away and the lady said you can order only fries and drinks how may I take your orderI will not be returning to this location ever again horrible, just horrible.
Mobile order picked up at the drive thru. Had to tell them I had a caramel sundae on my order and then I forgot I had a large sweet tea on the order as well which I didnt get and it was for my wife who I explicitly left to go pick up lunch for ☹
One I lowest I could go.was there on 09/18 at 230 for a rake on order and the manager was rude and would not talk to me nor did they remake my entire order as promised. This manager makes the franchise look bad. I suggest demotion or termination. With attitude like that they shouldnt be in any position of power in the biggest Fast food business in the industry.
Somehow during breakfast hours, this place cant figure out how to quickly serve food. Ive never seen a McDonalds this inept. Everyone is asked to pull forward and wait for food. It just took me 12 minutes to get breakfast for 3 people, and the poor blue car in front of me is still there. Food was at least hot.
It so just happens that the 3rd shift team always has an excuse as to why they cant take orders, take cash, and one time I sat at the order screen for a while til I said hello!! and they finally responded. Another time I waited 15 minutes and was told the car ahead of me was the last order they were taking. Obviously they just dont want to do their job and make $ for the company that pays them.
Pretty terrible. I have a high threshold of patience for food service, but waiting 10+ minutes in the drive thru is unacceptable. I live near this location, so Ive been here at all times of the day: morning, noon, and night. Busy or slow hours, the service time never seems to improve. Three cars left the line this afternoon while I sat waiting for my order, but thats not uncommon. Id advise you not to attempt this establishment if you are in a hurry. Plenty of other options nearby.
My biggest reason for giving this is the glowing table at the restaurant. It doesnt fade colors which upset me at first but when you changes colors or lights back up on the specific circle you touched or put your food on.Other than that does exactly as you would expect for a McDonalds so good stuff.
It was really late at night, dining room was closed, and I had to charge my phone. I had to wait for about 30 minutes until the sprinklers were done spraying by the outlet outside because they have been remodeling... Ya, hay everywhere. So nice to still be able to use the outlet though. I hate that there isnt anywhere hardly to plug in your phone in this town at night.
Every time I order through u guys it’s always wrong . Cold fries cold food . My food made wrong . People who work there are always on their phone . They are rude . They take forever to take orders .
Terrible service earlier in the day. Kept putting drinks on counter and wouldnt call out order numbers. When asked whos drink was whos said they didnt know. Kept throwing the wrong items in random bags then arguing with the customers saying they were right. Happened to like 10 people just while I was waiting then happened to me. Come back later at night because its the only place that says open and were hoping the night shift crew is better... Only to find out even though Google and there sign say open 24 hours that they are in fact closed.
Usually have no complaint for the Union St. Mcdonalds, however while waiting on my food I witnessed the manager on duty be extremely rude to an elderly gentleman that was asking about a couple of black coffee he had been waiting on for over 10 minutes.. Meanwhile everyone else is receiving there food/drinks, it got to the point that another customer demanded that the older man got his coffee before they did anything else. AND to top off my experience, I watched as the manager was rushing around getting hash browns and food ready for my order which is fine, except she did all this without any gloves. Gross.
I’ve been sitting in the drive thru for 48 minutes and counting i get to the speaker box only they are only taking cash and hand orders whatever that means ?😟 I will post a second review once ive gotten my food
Dont ever go to this McDonalds after like 5 pm. You will be at a dead stop for upwards of an hour. Staff is terribly trained. Just bad. Dont do it. Odds are food comes out wrong anyway.
The food was absolutely terrible. I paid $ 7.57 for a big Mac meal and the bun was hard and crumbly. I took it back 3 times and got the same results. Very, very, sad pay that much for so little then for it to be uneatable is really sad. So be I give them a 0 on their rating. They should have given my money back. Terrible, terrible..
Ordered 2 large meals the kid gave us a large and medium drink ?! Got down the road the big mac had no top bun or special sauce !? Not sure where they get there employees but they need trained again.
Slow slow and slow. My 90 yr old grandmother is faster than they are. And they want $15 an hr. Should give me back my $15 for the time I wasted in drive thru. Plus the fact half the time they NEVER get your order right. No wonder they made a 3rd window
My fish sandwich was cold and bread was hard, my double quarter pounder was dry cold and bread was hard, didn’t get any sauces I asked for the nuggets, fries had no salt and was soggy, I threw it away because the bread hurt my teeth.
I would have gave it 0 stars but its not an option. Food is always cold even when asked for it fresh. You order large fry and get half a fry holder and they are rubbery. If you go in after 10pm and ask for any kind of ice cream product you are told its down for service. Wish the corporate persons would go in undercover thru the to go window after 11pm.
Service was a little slow but food was very good
Every employee making food was not wearing gloves or hats another employee was rude to me when I pointed it out to the manager I asked the manager for their corporate number and told them they were in multiple health code violations and they did not seem to care and lied to me and said they dont know the number and they didnt know the name of the employee that was talking back to me as I was telling them what was wrong
Went to self-serve kiosk, entered my order, and took a number. Lady yelled, I said who had...? Apparently she had yelled it previously and I didnt hear her. I waved to notify her where I was sitting. She came and dropped my tray on the table and walked away. No pleasantries, no words at all. Im sorry if I didnt hear her initially, but my order number sign was prominently displayed.
I only eat the breakfast here. Sometimes the food here is excellent and other times the biscuits are over cooked to the point that its like biting into a rock. Its sort of hit and miss. Wait time isnt usually too bad but just like anywhere else that sells fast food breakfast sometimes youll have a surge of people and wait times increase.
The store was Filthy inside!! Its a damn shame too because its newly renovated!!We couldnt find a clean table, I ended up opening several napkins on the table to make a clean space for my daughter and I.The Manager took off outside and told 2 employees,, Ill be back, after my break , I couldnt believe she was taking a break,, knowing,, her store looked like this!!As I sat there,, I noticed a Man staring & staring & it soon became obvious that he was on some serious drugs!! Then I noticed,, he didnt have anything purchased from McDonalds in front of him!! He finally went outside,,, then another employee went outside searching for the Manager!!As,,, we left,,, the Man on drugs was smoking weed right by the front door,,, in front of my young daughter!! I mean really?? > ➕ the food has really gone downhill,, as the prices have went up!! Go to any McDonalds except this one!! Plz people,,, I was in the Food business years ago & they should know better!! Truth 💯
So twice now I have gone to McDonalds. Both within weeks of each visit and yet again been told they have no ice cream. Today was my last visit and I will never go back. Poor service stood there while the girl was talking with her co-worker then turned around like it was a inconvenience for her to do her job and take our order. There lucky they got 1 star cause it wasnt a option to give them a zero for poor customer service yet again and no ice cream.
This place has to be the worse McDonalds for 50 miles. they take forever, staff stands around doing nothing, the orders are wrong almost every time I have gone there. They constantly forget sauces, napkins, straws or food items. I dont think I have ever, EVER gone through the drive through and had the order correct. The only reason to go there is because of the convenient location and kids get hungry. If you go. CHECK YOUR ORDER
We went through the drive thru ordered a drink. Waited five minutes to pay then sat at the window for 10 minutes where we paid. We then asked if we could just get our drink from that window bc they were still waiting on the same car the whole time. Awful. This mcdonalds is always like this i dont know why i even tried it again
Can t seems to get a door dash order right to save there lives its sad Ive ordered from here the past 2 days an your workers dont know the difference between a triple cheeseburger an a double cause I sure didnt order a double an yall need to switch up your sweet tea makers cause its not supposed to be yellow
The food is good but for some reason they always short my order
Called ahead for a large order. Got there, paid and left. Everyone was very polite. The food was hot and fresh.
This McDonalds is going down hill, fast. Everytime I go there now the food is horrible. Fries are always undercooked, soggy, or freezer burnt. The burgers dont have any seasoning, and not enough ketchup or mustard. My last trip they forgot my nuggets I ordered. Every time I go, something is always wrong or taste horrible. I will not be going here anymore.
Friendly staff, food is fresh and warm. Always seemed to be prepared for lunch crowd.
This l0cation is a gem! Why anyone would give it a score lower than five starts is beyond me! The front counter service was prompt, courteous, kind, and did it my way. I ordered two all beef patties special sauce pickles onion on a sesame seed bun. (Big Mac) The tables were clean and the food was perfect. Great Job Crewl!
Stopped to get a quick bite after leaving the ER at 3am they were just switching to breakfast and were short staffed but still got our food out fresh
This McDonalds is the worst in all of Licking County! The employees are trash and are more worried about their phones than the customer! Manager yelled 3 TIMES while I was there stay off your cell phones. My 18 minute wait had me watch 6 different counter customers come up, 4 of which were drive up customers coming in because there order was screwed up!! Go to Church St. McDonalds! Those are good kids working there.
Orders consistently made wrong and with missing items. Check your bags folks this location is inventive with cost cutting measures!
The menu says meals come with a drink. When I questioned the extra charge it was explained to me that they change extra for it. Thats not okay.
My apple pie looks like someone took bit put back in box food was nasty all manager said was oh ok sorry
Personally, I dont feel they even deserve 1 star, I waited almost 5 minuted before I even had my order taken at the counter, there was nobody in front of me. Then I waited 15 min just for a Reeses Mcflurry. That should habe only taken a moment to make. I received no greeting or that July or have a nice day. The staff was rude and the people making the burgers didnt even have hats or hair nets on. They didnt even mix my flurry up much, very poor service, Ill never go back here again.
Horrible received the wrong order entirely I still havent been compensated
The older lady, I didnt catch her name but she took my order inside today at around 2 pm. She was the sweetest, nicest, most helpful person Id ever encountered at this particular one.
Its a hit and miss kinda place! 🤷♀️
Started off it was unclear which podium to place order. Then the young lady was not getting order correct. We finally got order and got to the park, we each got a crispy chicken wrap and a fruit yogurt parfait. There was not a large enough piece of chicken in either one of the wraps to cover 1/2 of the wrap and they were not rolled up! The parfait was only 2/3 full ..... plenty of room to stir in the granola!!Would not recommend this McDonalds!
Again a bad review of Mickey Ds. I ordered my food at 4:15 and didnt receive it until 4:42. Ouch. I was just about to ask for my money back when they gave it to me. 4 piece chicken tender and a sausage mcmuffin. Thats all I ordered. Almost a half hour wait time. SMH.
Absolutely without a doubt the worst McDonald’s in the existence since Ray Kroc was alive. Every time I visit there’s always a story where they can’t serve you food. Excuses like we are close for cleaning, we are out of food, our system has crashed, or we only except cash.If I were the franchisee I would close this place to make it a parking lot.Update, July 9. I stopped in tonight and again, they couldn’t take an order because they only accept cash
I hate leaving reviews. I dont know why I continue to go to this McDonalds. I hope its a training location. Even for a Saturday morning, I cant understand why it takes 45 minutes to get through the drive thru. I dont order anything special (itll get messed up anyway) I order using the value menu numbers and cokes. Keeping it simple. I understand its hard to find good people but please, during peak hours, have trainers run the drive thru, not the trainees.
Is there an option to not even give a star? Absolute worst McDonalds I have ever been to. You can order one thing and it will still be messed up. I ordered a mcchicken and a mcdouble, not too hard right? Wrong! Both my burgers were made upside down, my mcchicken had no mayo and the mcdouble had no onion and only had a Small portion of condiments. (I ordered them normal!) I got home and realized they were both made incorrectly and as I had just worked 6pm-2am I really did not feel like driving across town, so I went back to have it fixed. (20 minutes of waiting later) The manager handed me a bag back and expressed she had upgraded my fries. I pulled forward and decided to check before I went all the way home again and low and behold the sandwiches were the exact same, except for the pinch of onions and the clear liquid or mayonaise. I went back around and showed her the sandwiches a little aggressively because at this point Im exhausted and have been in my car for over 30 minutes for two freaking sandwiches! The line cook who looked to be barely 18 and high out of his mind could not understand what was wrong with the sandwiches and stared at me, Im sorry if I ruined your buzz. She went to make the order again even though I told her I just wanted my money back. Long story short I went home and cooked. I refuse to eat there anymore and I will be making the trip across town if I get desperate enough to eat at a McDonalds again.
Its good food but all younger employees who dont care none bout hospitality or customer services! Remember to smile and greet ur customers! My order is usually wrong if I order more than 2 things, but other than that its good
I don’t really like McDonald’s but was hungry and it was right there... It wasn’t close to as busy as the staff were acting... Went inside. Waited close to 7 min at the counter, nobody acknowledged me. Went to the automated order thing, but couldn’t complete my order because the card machine wasn’t working... had to take my receipt to the counter and wait again. Eventually I got someone’s attention... they brought my food to me which was kinda nice but it sat on the counter for 5+ min and they forgot my cup/drink... Burger was surprisingly good...
I asked for a unsweetened tea but they gave me sweet and when i dumped it out i found a band-aid raper. and i asked for a burger with NO cheese and it had cheese.they i asked for a ice water and there were 3 people at the window and they were playing around and i ask for a small water and it took them 5 mins to get it. this is not the first time this has happend.
Excellent service and food came how my over complicated family orders it, which rarely happens to us, never had but once at the other McDonalds in town, eg:21st street
I love mcd coffee. This experience not good as I ordered sm biscuit and gravy LG coffee 7&7cr sugar. I got LG biscuits and gravy sm coffee so I ask for LG coffee 7&7. Same cashier no other customers (lost in space)didnt dawn on her that she had messed up order. I guess my fault since I didnt complain.... I hope she was just having an off day and not mindless.
Waited 35+ minutes in the drive through just to get cold food. The sprite was on point though. 1/10 do not recommend.
My old workplace, I always loved it here. I guess maybe you have to have good company too, but I never had any complaints about the restaurant. They do a good job with the food, the service, and its kept clean here. Always a fan.
I sware that since the construction they did to update the building that the quality of this place has tanked. I rarely go here now without either having my order wrong, a line that takes forever to get through or for them for some reason only able to accept cash. This is one of the only 24hr restraunts in Newark and its a shame its become as bad as it has recently.
The Big Mac meat was cool, not hot for a fresh sandwich. Expensive, I guess its been that long since Ive had one. BUT worse was how unkept, unclean, trash overflowing, table dirty. The staff seemed like they were on a playground. One couple were loligagging while on break, then back to work. Seemed like an undisciplined environment. Guess I must just be getting too old for this generation work force.
By far, the slowest McDonalds I have experienced in the 8 cities I have lived in. Accuracy is off as well. The only saving grace, hot food that you didnt order.
Fries are always only half full...i worked there I know whats expected...night shift only has 1 person working there 90% of the time so they take an order then have to make said order all while the line builds up...ive sat at the drive thru for 5+ mins and still waited 5+ mins at the window...a multibillion $$$ corporation can employ more people.
Its McDonalds what can I say, slow service messed up order but for the most part the people were nice.
If there mission is to chase off anyone over the age of 30 then there doing a great job. Ugly remodel, want me to do their job ordering on register, hell they wont even had me a cup I got to get it my self. If they could figure out how to make me do the cooking they would. The food if you call it that dosent taste like it did 30 - 40 years ago. The only reason I stopped was that I was desperate for something in my stomach before my appointment.
Slowest fast food restaurant in town. Always messing up your order. It is rare to come in contact with a friendly worker
Burgers were burnt...dry and tasteless. 0 mustard always is but today absolutely none. This is the second time at this location but at the 21st Street location its even worse. At 21st the manager handed us mustard packets to use instead of making his cooks do it correctly. Pity service is so bad anymore compared to a few years ago.
Very busy today here. New cashier Deshonda? Our order was special requests and a promo code new to this area. Very quickly it was busy. She explained these request were unfamiliar to her being a new employee. She asked for help and was polite and remained calm while trying to keep up. My son was disappointed about mighty Pokemon kid meal not working but she tried and was cool and calm
Lol they never get my order correct. Order 2 fish w/ tarted got one of them w / BACON!!!!
Slow regardless if they are busy or not . Order is usually wrong 9times out of 10. I use to live within walking distance and frequented the union st. location often because it was convenient now that I dont live close I try to avoid it as much as possible .
I love this place its my first job memory and how its changed over the last 18 years is really surprising. They do not appear to be doing what I had hoped for with their outside dining area however by building a kids tunnel jungle gym with those big huge deep pits of colored balls... sadly... 😛 Its never too late, and your never too old! Lol 💝🤑
We go to this mcdonalds because of convenience but I have not had the greatest experience here, and we are about to never go again. I called corporate once months ago because I was told if I wanted my mcgriddle to be warm to use my cigarette lighter (he didnt realize I could hear him). I couldnt believe how rude the cook was and that the manager was okay with it. The other day I was in the drive through and the lady dropped the f@#% word multiple times talking about the person in the car ahead of me, she was mad because he didnt hear her say wait before he started ordering. (Mind you I have 3 kids in the car with ears too) People are so disrespectful of other people it is sad.
On our search for the best burger in Newark / Heath we stopped bye the biggest burger fast food chain McDonalds. We ordered our Burger and it went fairly quick that we had our food. First bite lots of bun thin meat. Burger wasnt really made with Love. Only 1 pickle a little bit of onion, ketchup and mustard. We are NOT really lovin it. Meat was kind of dry, overcooked and flavorless. We guess mass production is just not the first choice.
Ordered 5 items from the breakfast menu, took 30 minutes to get the order and even had to tell them and show the receipt of what we bought to get our order. Fast food at its finest!!
The absolute worst mcd to go thru!!! U could wait 40 minutes in the drive thru at anytime of day. They take FOREVER!!!! IF U CAN AVOID THIS MCD.... DO YOURSELF A FAVOR AND GO SOMEWHERE ELSE. unless u got plenty of time to spare.
Just left a “24 Hour” McDonalds that closed at 12:00? Signs were still on and clearly said “24 hours”. We pulled up to the window to ask the girl working there if they were still open and she rudely responded “yeah no we’re closed ane we turned off all the lights so bye” and then slammed the drive thru window closed. She was completely and disgustingly rude and I will never be going back to this McDonald’s again. Not to mention that there was four other cars confused and waiting in line. If this McDonald’s isn’t going to be 24 hours please take down the signs and change your information on google to say that it isn’t. I’m just angry I wasted gas money to drive to a McDonald’s that said they were open and weren’t, only to experience a nasty girl being rude to me. I wish I could have gotten her name because she should be fired.
They gave me the wrong ice coffee. It was so nasty I could not drink it. They didnt get it right the time before that either. Ice mocha. Whats so hard about that. They keep putting Carmel in it and I dont like Carmel.
I love McDonalds food! What a good place to quickly get a bite to eat. And not very expensive. But this actual McDonalds needs some work on getting it together. If youre looking for a quick trip think about going elsewhere.
Been there several times. service is inconsistent. Have had several issues with quality of products. Fries cold, sandwich hard. The tea even had no ice in it. Customer service is terrible. Insisting product is fresh, in which it is not. Gave restaurant benefit of doubt will never do this again.
Very opposite of fast food. Had a very long wait and fries were not hot when I received them. Associate on speaker had a very cold tone and rushed the process. Sandwich was hot but very salty.
Second visit in a row that they have me the wrong item. And they did it on purpose. I ordered grilled chicken snack wrap and they gave me crispy. They said they were out of grilled and didnt think it mattered.
I work 3rd shift. At 1am on a Tuesday night/ Wednesday morning, I spent my entire 30 minute lunch break in the drive through, just to be told that my usual, a cheeseburger and a small fry, were no longer available on the Mix and Match 2 for $2 menu. I hurried back to work with my large coffee, only to taste it and find it wasnt black coffee, it was cream amd sugared almost white. The two cars in front of me parked and people got out of each car to go in only to find the door locked. I couldnt stay and watch more, but tonights staff was ridiculous. I want to know why they took off the items on the 2 for $2 menu.
Kellie and Danielle is the best people that work there they deserve a $10 raise I love them so much they make my life happy I would eat there all the time if I wasnt overweight I love them so much they are so sweet I definitely think they should be awarded for their good kindness even though Danielle always told me there was no Shamrock Shakes I still love her
Drive thru service was fine.Food was as expected from McDNo complaints... this is a well run franchise
Expect to have missing food. Your order to be messed up and have to go back in after going through the drive through because they cant get it together in there. So make sure you check your order before leaving and fries cause they are usually undercooked. >:(
Just waited inside. I was the Only person in line. Workers everywhere but helping the front register. Manager arguing with the drive thru workers. Everyone seen me standing at the register waiting and NOT A SOUL WOULD COME TAKE MY ORDER! WAITED....WAITED...NOTHING! NOT EVEN ACKNOWLEDGED MY PRESENCE! WHEN I FINALLY PICKED UP MY PURSE AND BILLFOLD TO LEAVE, AND I SAID WOW...I was heading out the door and she was mutting under her breath something.
This place is a joke. The service is incredibly bad, even for a Mcdonalds. Staff are hands down the rudest people Ive ever met in a food service position(even for McDonalds). Dont go here. Just dont. Youre not that far away from other fast food options. You deserve better. Avoid this place like the plague.
Waited an hour just to order food then another half hour for me to get the food. Just to turn back around and go back because they forgot food. Unprofessional in my opinion
Supposed to be open 24 hours. Again I just went there at 5am. Sat in the drive though for 6 minutes with cars behind me and nobody came on to take my order. Got mad and left. This has happened numerous times. Im done with them. They suck
Always mess orders up. We sat in line for an hour and I am not exaggerating. We have also gotten food poisoning from this specific place. Will never go back to union street McDonalds.
They dont really give good reviews as far as getting the customers through the drive tru and when it comes to them paying attention to lobby customers yea right. Need better customer service reps
Poor drive-thru service
Absolutely rude employees and managers. Horrible wait times, they NEVER get anything right and Ive found some questionable things in my food before. This place gets worse and worse as time goes by.
Too much bun, not enough meat.
Very helpful staff, food was made to order (heavy amendments), great communication of time; would go to this one again, nice and clean inside, good atmosphere not too loud.
The wait in the drive thru line was 7 mins. then they had the order wrong so I had to go inside to have it fixed overall Mcdonalds is last on my list for a place to eat but there cocoa cola is the best around
Everytime I go to mcdonalds, weither its on 30th st in heath or union st in newark or even 21st st, they always get my order wrong. Last week I ordered chicken nuggets and they gave me a nasty fish samwich. And they always screw up the kids meal!
Actually prepares food nice and orderly compared so some other McDonalds
It was fast and friendly service, I like coming here earlier in the day. Not so much at night as they are closed for some reason after 10 pm. At least thats what they say when you come through the drive through late night.
Very very slow in drive thru. Did not get the correct drink fries were greasy all and all not good
9 people working behind the counter and no longer have counter service and it still took 15 minutes to get a quarter pounder with cheese half the time the fries are cold the service sucks the people are rude would not recommend Without fire and all of them and retraining the new people customer Rapport is no longer kids nowadays do not know what its like to be nice to a customer nor do they know how to make change in their brain!
Hot fresh food, customer service was short at the pick up window although the cashier who took my money was sweet
Total reviews rating 3.1
199 Reviews for McDonalds 2023:
Review №1
2022-08-26The service this past time was very good, the gentleman at the window was very personable. In the recent months this franchise location has been quite hit or miss, with a lot of misses. It seems since the pandemic people just dont want to work and these poor kids in here were just trying to hold it down the best they could. Glad to see everything is getting back to normal, and consistent
Review №2
2022-06-21I stopped in for lunch at approximately noon. There was a decent line at the drive thru and two people ahead of me at the counter inside. Both customers had major modifications to their orders, and I still received my sandwich (1/4 lb deluxe) in 6 minutes. Had to let it sit for a minute for the patty to cool down before I could eat it.
Review №3
2022-06-18This location is gross, and incompetent. Spent 18 minutes in line for a $3 cheeseburger and fries... The cheeseburger had almost no mustard and ketchup. One shriveled weathered old pickle, and four times the amount of onions it should have had. And to top it off, they were old nasty onions that were dry and yellow. This is the worst location in town. It would benefit you to drive the extra five or 10 minutes and find a different one to eat at. Or somewhere else entirely. I cant believe this location is so horrible and nobody does anything. The line was backed up, you had two managers standing out back smoking. Thats a good way to run a business! The places full of customers, and the two managers want to have a smoke break. Thats real leadership right there. McDonalds needs to seriously reevaluate their employees and managers. Also the gross part, I pulled up to the window and the boy taking money, had his finger up his nose! So dont forget your hand sanitizer if you go to this joke of a restaurant.
Review №4
2022-07-22If I could give 0 stars I would! McDonald’s used to be 24 hours for everyone!! So when you pull up to McDonald’s and see cars in the drive thru you get in line because they are open! We waited at least 20 minutes in a line to get food and the first thing the lady says is I am sorry we are door dash only right now like are you serious? I’m sorry for people just getting off of work this time wanting food before going home this is a whole inconvenience and things with this McDonald’s needs to get better this is not the first inconvenience I have had from them. Poorly managed!
Review №5
2022-05-20The people were very friendly. It was a little slow because theyre having a hard time finding people to work like everybody else.I really enjoy using their app because it gives you lots of free stuff if you use it right.
Review №6
2022-05-04This McDonalds is the worst. A worker practically threw my food at me. I called cooperate to complain they said they would follow up and never did. I was there for a replacement order and they still got my food wrong! Never was offered any type of food for my terrible experience and never got my food the correct way like I paid for it smfh. Carl Catsco was great though, great personality and very friendly.
Review №7
2022-07-09I went through the drive-thru this morning and placed an order for two breakfast burritos with extra hot picante sauce. I was told that I could not get extra picante sauce with my burritos. I asked if this was something new because its never been an issue before. The lady working the drive-thru said they cant provide extra.Funny, I left and went to another location where they did give a couple of extra sauce packs. I didnt ask for anything outrageous; just some extra sauce packages.I hate to say it, but in my past experiences with this particular store, it shouldnt have surprised me. Ive gotten menu items that were missing ingredients in the past. Ive gotten items that were just thrown together and sloppy. This is by far the worst McDonalds Ive ever been to.Ive simply got to leave this review. I dont know what it will accomplish, but who knows, maybe someone in the corporate office will see it and pay a visit to the store to get the place on track taking care of the people who are spending money they work hard for.
Review №8
2022-06-27I used the mobile order online/pay online. Got there, took 20 mins to get to the speaker at drive thru. This was round 11:30pm. There was only like 3 ppl working in there. But I guess it was more like 1 person doing all the work. There were probably 7 or 8 cars ahead of me waiting for their orders. Was told to come back in 10 mins due to their server being down. Then they still couldnt get the server to work. Had to show order receipt on my phone to them. All in all, I got there around 11:30pm, and when I finally got home, it was close to 1am. Just glad I wasnt tired, or hungry...From now on I will just go to the McDonalds on North 21st Street.
Review №9
2022-07-31I used to work here so honestly i’m not surprised with this. my fiancé and i’s doordash accidentally switched over to this horrible excuse for a mcdonald’s rather than 21st streets which i love. we ordered a hamburger happy meal, a triple cheeseburger meal, and a 6 piece nugget. our dasher dropped the food off only for us to realize they forgot both the happy meal, AND the 6 piece. we called the dasher and asked if she had forgotten a bag and she said she gave us everything mcdonald’s had handed her. we then proceeded to call them around 6 times to see if we could come just pick up our happy meal and 6 piece but no answer (this was around 8:30 pm keep in mind.) we finally called the dasher back and she went and got it. ONLY FOR THEM TO FORGET THE 6 PIECE AGAIN. i swear this is the absolute worst mcdonald’s and not only do i regret working at a mcdonald’s period, i most regret working at this one. don’t waste your time with this place.
Review №10
2022-07-24After several bad experiences with 30th st McDonalds I thought Id try this one. Big McStake!! Went thru drive thru and got shorted a 4 dollar sandwich and my steak bagels had sausage patties instead of steak. McDonalds are your employees really this dumb or are they intentionally screwing customers?? I would say both. You can get better sandwiches at a gas station. McDonalds youve lost my business forever now and youremployees dont even care.