Outdoor seating
Yes
McDonalds in Lima
Categories
Location on the map
Lima, Allen County, Ohio, US
Service options
Kerbside pickup
Yes
Delivery
Yes
Drive-through
Yes
Takeaway
Yes
Dine-in
Yes
Highlights
Fast service
Yes
Great coffee
Yes
Popular for
Breakfast
Yes
Lunch
Yes
Dinner
Yes
Solo dining
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible lift
Yes
Wheelchair-accessible seating
Yes
Wheelchair-accessible toilet
Yes
Offerings
Coffee
Yes
Kids' menu
Yes
Late-night food
Yes
Quick bite
Yes
Dining options
Breakfast
Yes
Lunch
Yes
Dinner
Yes
Dessert
Yes
Amenities
Good for kids
Yes
High chairs
Yes
Toilets
Yes
Atmosphere
Casual
Yes
Crowd
Groups
Yes
Payments
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 419-222-4592
Site: https://www.mcdonalds.com/us/en-...
Site: https://www.mcdonalds.com/us/en-...
Opening hours
- Monday:6AM–10PM
- Tuesday:6AM–10PM
- Wednesday:6AM–10PM
- Thursday:6AM–10PM
- Friday:6AM–10PM
- Saturday:6AM–10PM
- Sunday:6AM–10PM
McDonalds in other cities:
Comments (199)
I usually dont eat McDonalds fries, but not only were they hot 🔥, they were fried perfectly! My filet o fish almost made me cry! The cheese was placed just right, the filet was hot and freshly made, not too much tarter sauce either! Kudos to the crew last night, yall Rock!!!
Great food, great staff! The only issue they ever have is if they dont get your order right. We all know McDonalds has great food especially since you can get breakfast all day. Thanks to all the staff!
Horrible experience at this McDonalds location. I went inside and ordered two items. I waited 40 minutes before I finally gave up waiting and asked for a refund. I waited another 5 minutes, at the counter before the manager even bothered to come talk to me. My advice, eat somewhere else.
When you coming inside they would not take your order you would have to use the order stand and the biggest complaint I have was that it did not print out the receipt. Yea this is my Large fry. Paid 25$ was not happy.
I walked in to place my order. They now make you manually place your own order on a touch screen kiosk. After I did that I still had to go to the counter to pay with cash. I wont go back. Its just a hassle. Im in there to be served not self serve myself. If all mcdonalds are going to this way. I will just simply stop eating at McDonalds.
Slow and let you order drinks knowing that they have no ice.Lobby tables were mostly dirty.We only went inside because we were on a motorcycle.
My kids like McDonalds but I would never choose it. The food is not very good, it takes forever to get your order and its usually dirty.
We were driving through Lima and we were hungry so we stopped at the McDonalds. The sign by the road and the sign in the breezeway both still advertised fish sandwiches 2/$5, and that’s what we wanted.My husband proceeded to order the the fish and the person at the register said we don’t have that anymore, it ended 2 days ago. But the signs were still advertising it, it should have been honored. The cashier looked to the manager, Aries, and she said nope, that sale ended. We proceeded to order.While waiting for the food, my husband got Aries name. He also asked why it was still being advertised. She said it wasn’t her job to take down the signs and she didn’t care.I watched people texting with their gloves on, on the food line. My husband saw someone pick something up off the floor and go back to making food without changing their gloves. People were seen digging in the trash.I asked for no cheese on my sandwich, and of course I got cheese. There was black stuff on one of the sandwiches.The restrooms were dirty.This is the worst McDonalds we have ever experienced and we will be calling the manager.
Getting any sort of food from this place requires a whole hour of your day. I’m writing this sitting in the mobile order parking spot waiting for my food. It takes at least 15 minutes every time and comes out cold or not put together. Don’t waste your time, go to Burger King or Wendy’s instead.
Do not like that you cannot speak to a human being to give your food order. The kiosk should be optional. You should also not advertise for a new toy and then hand out old ones in the happy meals. Not a good experience at all.
Very disapointed and frustrated with visit this am. Floor was very wet and very slippery when went in. The employee MADE us use the computer to order for ourselves. She did help but not friendly at all. No lids in dispenser just laying on the counter in the sleeves. Just wanted to go in order from a friendly face and enjoy my breakfast!! That did not happen.
Would of been better if I got my meal as I ordered it, wanted a chicken sandwich deluxe, chicken nuggets and shake. Never got sandwich and didnt pay for it as well. They just skipped it.
They actually had ice cream. I had a hot fudge sundae. The sugar free iced coffee was a little weak.
Can never seem to get your order correct. Please check your food completely before leaving the pick up window. Must also request condiments as they are never included. If you need more than 2 paper napkins, that must also be requested. Ive had to return on several occasions to have my order corrected to what I paid for but did not receive.
I ordered one drink and they messed it up its 80 outside i want an iced cofeee
Took a little long to get our food, but they were short staffed so its understandable.However, what isnt understandable is the snarkiness and attitude I witnessed towards customers. I have years of experience in food service and what this crew displayed was, if I were manager, unacceptable. I get that it is a high-stress environment and testy customers dont help, but that never gives employees the right to act in a rude manner. Completely unprofessional.The food was McDonalds quality. Greasy, quick, bleh. Something to fill your stomach.Do not recommend.
Waited in line for 20 minutes would have been longer if 4 people didnt get mad and leave. At the ordering it took someone 5 minutes to take our order while the other lane had 3 people go through. Got our food and my sandwich was way to salty and there was grease all over the bun and box. I took 3 bites and couldnt eat no more.
Got 2 Mcchickens extra mayo and a large Dr pepper.
Placed a mobile order and used 4000 reward points on a $3.39 large frappe. Went to pickup my order and was told the machine is down. No big deal I think, Ill get a fair replacement. Much to my surprise, they only offered me a $1 drink. I explained how many points I used for the free large frappe, but that didnt matter. I asked for a biscuit instead since I already had a large coke in my order but was told no. Wheres the logic? There is none. Horrible experience.
Good all around customer service, fast, and friendly. One of the few places that dont have a problem making it right
The service sucked and the girl that took my order and gave me my food dumped my COLD HARD FRIES in my bag and my fish sandwich was messy and not even put together correct... Wont be going to that location again
I worked at this location in Ada for many years I ordered simple drink- iced Carmel mocha they gave it to me as an Iced coffee not the drink I ordered even if I wasnt a previous employee Ive had enough to know the difference and tried to order one on harding highway no one informed me at the speaker they were out of that syrup come on McDonalds get it together
Place is trash. Always the worst service, screw my order up literally every time. Seems like the whole staff is either too simple or too rude to care.
I love trying to get breakfast before work and being ignored in the drive thru even after looping around the building to try again . A+ service
Good burgers, but a little skimpy on the toppings
The service is terrible and the food is worse. The girl at the payment window, while she had a pleasant aditude; she was loudly playing music unfit for customer service on a Bluetooth speaker. The girl at the pick up window didnt say a word. She looked at me with disdain as she hands me my meal. I say thanks to no response.The bun was toasted, the meat was toasted, but not even warm, and the fries where soggy.At different hours of the day and staff working that shift, this location is hit or miss. On this particular day this location seemed to hit new lows.
The Kids like getting Cheeseburger Happy Meals and Sprite.
Want to try the new sandwich Land Air and sea. This is nothing but false advertisement, they make it look as if its one sandwich but in actuality its three different sandwiches!!!🤔🙄👎👎👎👎
Dirty. Orders were all done through kiosk, which were not cleaned during the long wait for our food, which took FOREVER.SERIOUSLY DO NOT RECOMMEND HARDING HWY LOCATION!
Horrible burnt fish with soggy fries done with McDonalds
We were there on Easter Sunday at 3:25 PM. The girl in drive thru was very rude. This is the only Mc Donald’s that has ever charged me for water when I also ordered a large food order. I also ordered 2 Mc chickens and the drive thru girl charged me for $4 Crispy Chickens. It was a horribly managed restaurant.
The McDonalds on Harding Highway is always great never had a problem here
Was just in here for the 1st time the girl in there was really rude & made me uncomfortable. I went up to pay and she said y am I up here and asked have I payed and I said no haven’t payed yet and then she said have u ordered and I said no and she why am I up there I shouldn’t be up there that I need to pay over there and pointed and I said oh I didn’t know I haven’t ever been in here before sorry and she rolled her eyes. So I just left.
Food was good and service at the counter when they took my order was good. Only complaints are the amount of time I waited for the food to be made and bagged seemed excessively long. About 7 or 8 minutes for 6 nuggets, 2 small fries, and 2 pies. I was the only customer inside. I would have understood if it was busier but my order was very simple. They never said to me they had to make a fresh batch of any of my items which would have explained the wait time.
Did not have enough staff working. I assume that is the reason for the long wait. They did not allow anyone in the store nor to use the restroom either. Attention truckers, buses, and motorhomes! If you do not have a car that fits in drive-through, do not go here.
No one would ring customers up on the registers at all. They made us use the ordering kiosk while they stood there n watched. That is horrible and pure laziness to me. Ill never be back there.
Waited 10 minutes in line. Clerk wouldnt ask to take your order please. Didnt say a word. The two cars in front of me had to say, hello! Outside line went two cars to every one car on inside line. When you said hello, She said order whenever youre ready.
Terrible service rude help only gave one star because I couldnt give less, I wont stop there again
Employee in the drive through said I sounded tired and bought me a frappe, made my day
Took 10 minutes to get a ices coffee. Go I side and everyone looks clueless
They just remodeled the inside, its beautiful, clean, and quick. Not to mention very sleek new computers you can use yourself. Super nice! Now if only they can get the orders done right. Sometimes I feel like someone is back there purposefully messing peoples orders up.
The ordering system is awful!Very inefficient....true we put the order in their kiosk but it is not easy to use and an actual human would be so much nicer...I prefer a smiling face anyway over a cold screen.
For April 2021 this McDonalds did not offer indoor dining thus we ordered via the App. An older employee delivered our pickup order. I knocked a star off the rating due to not being able to use bathroom, likely due to their Ohio Covid-19 policy.
This place is getting worse. Ive personally experienced longer waits and more order issues recently than during their rough reopening after remodel. The kids working there are semi-rude at times and do not seem to care if they get something wrong. Maybe a management change is needed?
I went to this McDonald’s on two separate occasions. The first time I went was to buy a McFlurry, and the second time was to acquire a bottle of water. The first time I went, there wasn’t a long line and the staff was nice. I got my McFlurry which was quite tasty. The second time I went, there wasn’t a long line and the staff was nice. The bottle of water I got tasted good, but I can’t say what brand it was because I forgot. Overall, I had a good experience at this McDonald’s franchise.
Waited over an hour just for a McFlurry…………..
This was always the place my husband wanted to go when we wanted to eat out. Still stop in 1-3 times a week. Or I would stop there and take out his favorites!😊
Fast and easy. Asked for no salt on fries and got some hot fresh fries. Probably the best meal Ive ever gotten from McDonalds.
This place is like a real sit down cozy restaurant inside. The decorations are amazingly beautiful. I love the books where u can talk in private, the fireplaces, plants. Staff were very nice and helpful, food was good and I felt welcome. Will definitely be going back.
WOW! It was an amazing experience! We cant wait to go back! The food was phenomenal! It was fresh, delicious and innovative! The service was on point!
Ordered a large fry and got a large container but the amount of fries was equivalent to a small. Very disappointed. But that is nothing new from these FUKING RESTAURANTS in Lima Ohio!!!
Just not the same friendly service as in years past. Drive through was packed so we went inside to order. Was told we HAD to order at the kiosk. We had a coupon so that was not an easy option. Staff never smiled.
They was some good workers. I think when they are busy like that they should have the help. The ketchup was out and since they were busy couldnt get anyone to change it. Tables wasnt clean. I really didnt want to eat. The wrap I got the chicken was hard but the fries were hot for a change.
I never give a fast food restaurant five stars, but in this case I am making a huge exception. Everything about this restaurant is A Cut Above, from the appearance to the Personnel to the food preparation. It was exceptional. I always get the southwest grilled chicken salad and I enjoyed this thoroughly.
7/27/20... Stopped by here on Thursday while on the road for a mini family trip to Sandusky. Id asked for my burger with ketchup, pickle & mustard. I always check my burgers before driving away, because so many drive thrus insist on making my food their way & messing it up. This was no different. My burger only had ketchup on it. When my fiance mentioned it to the female employee, she looked at us like we were nuts & asked if I didnt want ketchup on it or something like that. I told her the receipt had it correct, but, the sandwich was missing mustard & pickles. She took the sandwich & we were asked to pull up to the other window. It took about 5 mins & a different woman gave me my sandwich. This time, it was missing mustard. I realize there are far bigger issues in the world than me not getting my sandwich the way I ordered it, but, how hard is it to follow directions? Most of us were taught to do this in kindergarten. Otherwise, the fries & burgers were seasoned differently & tasted pretty good, which is why I gave 3/5 stars.
Repeatedly gets the order wrong, especially in the drive thru. Actually gave my order to someone else, swore they gave it to me, had to redo it, and got it wrong. Not again.
Service through the Drive Thru was fine but the French Fries were not hot nor even warm and in addition most of them were mushy and not at all crispy in any way.
Usually get the order right staff are friendly and food is pretty good !!
Disappointed in drive thru . Sandwiches were missing items and fries were cold . Only live a couple blocks so it wasnt the driving distance . Need to open dining room or risk losing customers to inattentiveness of workers .
Went thru drive thru and had to wait on our food. Only 1 car behind us. None in the parking lot. Got home 10 minutes away only to find it was only partial order. No nuggets. no sauce. So someones not gonna eat. My grandson got a happy meal with yogurt that tasted like cleaning supplies. His mom tasted it and said it turned her stomach. Called them and they asked me to bring my receipt in and they would replace it. Im not driving back 10 mins and another 10 mins back. This isnt the first time. Its been awhile since Ive been there. Now I remember why.
No no no dont dp it. My first 3 minutes in the door I saw 2 employees fighting. The food was thrown around and my order was cold and wrong. I didnt eat it i was afraid someone would spit in my food if i asked them to correct it. Its dirty as well.
Employees were not very nice and had no personality. Our order was not as we asked, they did not give us napkins with a kids meal, and we have a negative experience at this mcdonalds 75% of the time. I do NOT recommend this mcdonalds.
Waited 30 minutes in drive thur got on way home missing a whole meal tried to call no answer just hung up in the 3 yrs ive lived in the area they have yet to get my order right the first time
Took me about 15 mins to get through the drive thru. Then they had me pull up to the 3rd window & I waited about 10ish mins. When they finally got me my food they then forgot half my food! Very disappointed in this McDonald
HORRIBLE service. They dont pay attention and the food is always sloppy. I got a mcdouble and a large drink today, one patty was almost off the bun then there was a smaller cup inside my large cup. Disgusting. My sister got chicken nuggets and a few other things were ordered. Our order was repeated and still almost forgot to give us the nuggets(had to be reminded TWICE to get them). The sweet tea looked like flat orange soda and tasted watered down.
Terrible service . Watched 7 cars order in the first drive through while I sat in the second drive through waiting. What is wrong with this location . Always something wrong .
Food is cheap. However, im not a fan of really greasy fake food. If taking already made frozen food and putting it in a fryer sounds good this is your place. Also the only thing good at this restraunt i would say is the coffee, shakes, or ice cream. Only things that are Fresh.
This locations was terrible. We went in at about ten pm and I was left standing behind someone that seems to have been trying to “pick up” the girl at the register for nearly 5 min before she asked me what I wanted as he was not actually ordering anything. He then stood there and didn’t move to the side which became a problem when I went to pay as he was blocking the card reader. This was all not that big of a deal I came to see as when she made the shake and McFlurry I ordered it became clear she was sick and kept coughing in her hands and even into one of the cups, an even bigger issue. I ended up paying the few dollars and then just tossed out the two shakes as there was snot on one of the cups. I washed my hands and left. It wasn’t worth arguing over or having it remade and it wasn’t worth the three dollars to have to deal with gross sick people that don’t care how they behave in public and even worse, in food service.
I had a $24.00 order curbside #4 and waited 35 minutes to get our cold food. After waiting 20 minutes i called and then the man put me on hold for over 15 minutes. I will never go to harding rd again.
If it wasnt for the kid working there, id more than likely give it a 1 star! Jerry Lewis definitely needs to get his restaurants together! Service has definitely declined over the years.
As usual the line was wrapped around the building so went in for food and coffees to go. The young girl taking orders was less than friendly. Didnt talk let alone say thank you for my orders placed with minutes between so its not like she just forgot once. Still had to wait for food although I was pleasantly surprised at how quickly they made two lattes. However we noticed the lattes seemed lightweight but we didnt have time to complain. Once I pulled the kids the foam wasnt even up to the marking on the inside of the cup let alone the liquid coffee. Its what I expect from any Jerry Lewis McDonalds. I dont think I was spoiled frequenting the Scott Family owned McDonalds south of here (i.e. Piquant, Vandalia) but Jerry Lewis could take a lesson from their operations, especially Vandalia.
Slowest service ever. Good quality for McDonalds standards, nice and clean and up to date but 15 minutes for a hash brown and a drink is the slowest service Ive ever had, I mind as well if went to sit down at Olive garden or somewhere I would have gotten my food faster.
Let me first say, this is one of the classiest McDonald’s I’ve ever been in. Very clean, great service and super fresh fries! I’m not a huge fan of McDonald’s but we stopped for our daughter so rating a 5 is impressive
This was not one of their stellar nights. The young girl giving me my change missed my hand and dropped some of it. She looked said nothing and closed the window. I guess it goes to the RMH. I went to the next window for my food. As I waited, the young girl at this window had handed a bag to the car in front of me. I watched as this person soted and lifted things out of the bag. She realized it was not hers and handed it back. She gave her a different bag and she drove away. I pulled up and you guessed it she was rolling down the same bag handed back to her and handed it to me. I understand help is hard to find but competence should not be a luxury.
I waited 25 minutes on the inside while the three making the food and the red head running Window talked. They were busy as heck and would shut up and do there jobs. Our food was absolutely disgusting. I knew it was bad when my daughter cried saying her nuggets were gross. That McDonalds was a straight up joke and we wont be going back.
Rhe one on market st. In lima,is horible! Ikc how many times i try to give them a chance,they always mess up my order
Comfortable seats and usually a well lit bright place to get some work done. However today the wifi wasnt working. So I had to leave to eat and work someplace else. Also, not enough outlets.
Food was great but inside was a hot hot 🔥 mess. The staff poorly dressed , no one smiley and no organization. The way I heard the management speak to the employees was horrible and uncalled for.
Always rude! Makes me think that I always get the same drive thru lady taking my order but its not .... Always trying to rush me to order and will ask after each item if thats it... if theyd shut up and not interupt I might be able to spit my order out. Its called customer service. They should be taught some.
Fries through the drive thru were cold. Requested new ones. Basically they just threw a few hot ones on top and gave them back. The staff were too busy chatting amongst themselves, eating and drinking on the front line to be bothered. Not to mention that the made our ice cream cone and sat it on the counter instead of giving it directly to us and our chocolate milkshake was more like a vanilla shake.
The service sucks. The manager doesnt seem interested in taking care of the customers. Manager also told a front-end employee to stay at her register and not worry about refilling an empty tea dispenser.
The young man that took my order today was very polite and well spoken. It was a nice change.
Most disorganized McDonalds weve eaten at.Food order seems to have gotten misplaced, at least 3 after orders served before ours. Food was not hot and freshly made when we got it, lukewarm only. Big disappointment.
Rude !!! I came through the drive thru & I they forgot my sandwich so I came back around & told them they told me to pull up next thing you know I tell the second windows person that they just had forgot my sandwich she shuts the windows but not all the way & says “I know she’s lying because I checked all my bags” what’s the point in lying??? Just so rude they got a new store n don’t know how to act !
OK food just always messing orders up
Ordered a large premium coffee and an iced french vanilla coffee during a road trip. Both had a strange chemical non coffee taste. Hot coffee was barely luke warm. Discarded them both top of the outdoor garbage can after one sip. Disgusting. 🤢🤮 We are Mc Donalds coffee fans, but there was something definitely wrong with this coffee! What a waste of our money! Oh, btw, the employee was picking something out of her teeth with one hand while picking up our coffee lid to put it on the cup with the other hand.
Clean restaurant and restrooms. Speedy service. Good food. Friendly service. More accurate at orders than the location on Elida Rd. Setup is nice for both families bringing kids AND college kis looking for place for coffee and studying!
I sat in the drivethru for at least 25 30 min the girls were laughing and saying they were training ppl this was pitiful service
Slow service, food wasnt what we ordered. We ordered a large drink got a medium.
This was one of the cleanest and friendliest McDonalds that I have ever had the fortune to patronize. Even the new brand new cashier who took my order did so with care and when help was needed patiently waited for her trainer to explain the details of her slight error. This McDonalds had two associates on staff simply to care for the cleanliness of the lobby and any needs of the customers, focusing in on tables with small children offering to fetch extra napkins, straws or even condiments so that the busy parent would not be forced to decide between leaving her children unattended for a small time or dragging her children away from their meal for supplies. I have been watching the customer service gain grounds at various franchises over the last two years, however I will confidently say that the staff at Limas McDonalds on StRt 309 have reached the apex of customer service. Thank you.
Hate keiosk ordering. Very impersonal!Slow to provide me just a milkshake.Remodeling of place moved it from a nice looking restaurant to a very basic looking, almost garage looking place. I am done with them
This place is the last place I would come get food from. Very rude and they deleted our order and when they gave receipt it didnt show our exact order. They never made my order right.
Disgusting-Waited 10 mins for food that was sitting in the heat chute.Ordered large mocha frappe, given a small.Food was obviously covered in cheese from the wait.Manager chewing gum in kitchen and staring out over the counter looking at the line of people but not doing anything to help.All crew standing around like zombies.Are your people passing around heroin or what???
Its McDonalds the food is cheap and tastes pretty good they dont have very good healthy options in the healthy options that they do have are way more expensive than a ginormous Burger which is probably why America is mostly obese people because you can get a Big Mac for a couple bucks and a salad for 12, but its a good place to get a quick bite to eat or bring some friends to eat after doing something together pretty good hang out
This Mc Donalds on harding Hwy always get your order wrong instead of being able to go in side and talk to them you got go get back in line to complain sorry Jerry Lewis but you need to fix this location
Terrible. Order has been wrong 3 out of three times. 20 plus minute wait in the drive through.
This McDonalds was dirty compared to the usual. Papers all over floor. Trough under drink dispenser was really gross. Windows at door had noticable amount of fingerprints. The whole place just felt dirty
Service was great but they forgot 2 food items in my order. 😢
In Lima from Tampa Fl and everyone I have been too...wow the service and food...was bad bad bad... some food that should have never been served to being overcharged for things we never even ordered two couldnt even have their menu up for lunch time to see what the extra items other than the ordinary items were to order yall need to work on everything
Friendly staff clean restaurant.
I’ve visited multiple times and every time I’m the only one in there I’m still waiting 10+ minutes for my food. They take so long it’s not even fast food. Overall poor service
My absolute favorite McDonalds in the country. They are always fast, efficient, and accurate. The staff is also friendly.
Long, slow lines!! I watched person handing out food, sniff my drink. I asked about it being diet cola....she said oh yes it is, no problem. The problem is I cant have she sugar....you cant tell diet by smell. You can tell its not rootbeer. Who knows why she was melting it.
This place should probably just get shut down17 minutes for 3 happy meals and a big mac and fries they forgot! The customer service is terrible would it kill these people to smile
This is one of the most upscale McDonalds I have ever been to. Fast service, nice workers, and the food was good. Very clean and comfortable atmosphere.
They need to train their employees better never get your food right
Customer service leaves alot to be desired, frequently miss items in your order so we always check before we leave, employment are ALWAYS on their phones texting or talking in view of the customers and frequently ignore waiting customers because they are using their phones.
Horrible, asked to pull up to the second reserve spot. Which my dad told them theres already someone there the young girl said just park beside them. They brought it for out after 10 minutes and have it to the car parked in that spot. The lady in that car ate some of the food then got it if her car and walked in. My dad ended up going in after another 5 minutes showed the receipt, which they tried handing him the same food the gave to the other car, and he had to ask to speak to the manager to get it right....
It seams like the more technology that McDonalds gets the slower they get. Why does it take 10 minutes to get breakfast during breakfast hours. Lima stores are the worst, doesnt matter which one you go to.
Fast service= burnt food. Pass Harding hwy up for breakfast. They dont care about quality just rush it out for fast service time. Finding it with all Jerry Lewis owned McDonalds
The tea was sugar water. Had no tea taste!! Why arent the insides open?? Waited almost 20 mins in drive thur
I wait in line every morning on my way to work and order at 5am. I waited until 505 and cslles the store. The manager informed me that they werent opening at 5 because they all showed up late. If that was my business they would sll be reprimanded. How unprofessional
Attitudes can be much better.
Wow! So impressed with this McDonalds!!! Employees were so kind and they were very respectful to each other. Decor was cute and the atmosphere was adult and comfortable! Great job owners and managers!!!
Still in too much of a hurry to get you through the drive thru!
Ordered and waited 15 minutes before someone asked what we had ordered. Waited more while they put the order together. Left and opened my sandwich only to discover it was not what I had ordered originally!
Yawl really need to move faster...there is no reason you have to wait 15 to 20 mins for 2cheeseburgers, 2small fries, 2chicken sandwiches to....And we were inside....So pick up the pace please....And I was from out of town...Thank you...Didnt want to give a star but had to in order to post🤔
Good service pretty fast getting you in and out still fresh food
Always great coffee ☕️. Better than Starbucks and senior rates Also I usually get a &1.00 cheese burger. What a fantastic place !!
Not a great preparation of the qtr #er. pretty slow for a fast food place. it was fairly cleaned up but it was off meal time and I expect a clean table.
Be prepared to wait forever for your food here! It takes 20-30 minutes to go thru the drive thru in the evenings.I went thru for breakfast and asked that they dont over microwave my steak bagel.Well they didnt because they didnt give me a steak bagel but a egg & bacon one!! Also the orange juice was warm.This is the most annoying Mcdonalds in Lima.Go to the one on west st as they screw up less often.Forget the one on market st unless you want to get mugged by street beggars from Mary Alice House.We got harrassed every time we went to that one.Its creepy!!
It is 10:20 PM on a Friday. Door says lobby is open until 11PM but it was locked. Drive thru line long. Im now at Wendys down the street. Uncool McDonalds Uncool
Brand new and beautiful! Food is classic McD stuff! I love the Light Minutemaid drink option. Friendly mature staff! 2 lanes available for speedy service.
Me and my sister came thru the drive thru and we asked for everything fresh fand my sister asked for jelly and sauce and she didnt get any and her fries was not hot they or no hash browns or receipt my sister nuggets was not hot and my mom sausage was burnt 💯👎🏽
Raw double quarter pounder served and when came back to get new the doors were locked and clearly states the lobby closes at 11pm and its 10:39 pm. Lazy workers
Every time I go there they mess up my order, food is cold and always tastes like its been sitting all day!
Food was OK, but the window attendant was too busy training someone to get a simple unsweetened tea order right. We diabetics do NOT care for that.
Just waited in line for 9 minutes...AT 5 AM AND I WAS THE FIRST CUSTOMER! Ordered a frappe and breakfast burrito, get to the window and was told I couldn’t have a frappe because the didn’t clean the machine. C’mon Jerry Lewis! And do they break the ice cream machine every day?
Very very rude and disrespectful employees, have had many bad experiences at this restaurant. Food is usually poorly made and cold. We dont stop there unless its the only option.
This is a very nice McDonalds... They bring your order to the table if you eat in. The interior is very nicely decorated, and there is a gas fireplace for a nice touch.
Well..they gave me the nuggets ordered which were not hot, but not the cold ice cream cone that was ordered, so we had to go back around the restaurants drive~thru and get back in line behind more cars to request for what was already paid for but left out of the original order..
Nasty Frys old like always
Always stop here when traveling through the area. Restaurant is normally clean and food good. The new remodel is awful though.
Food is always good and consistent BUT they wont open their dining room.
Very clean and fast service. Young cashier wasnt very enthused to take my order though but was most please to help the young man behind me.
Got food fast and the ice cream machine wasnt broke
Its a fast food place. I am sure thats enough said. Sometimes they get your order right and other times it completely wrong.
The only good thing is my fries have been hot the last two times Ive been there but Lately its like I dont get enough Mac sauce on my big Macs
Food is as expected however I dislike the fact we have to stop to order then stop to pay, stop again to get our drink and then be moved to a parking lot and wait 5-10 min on our fast food
Poor service, fries was cold so I had to pull over and wait on fries and my pop by then Id finished my sandwich. The inside was closed and it was no where to sit outside. I wont be back here again
20 mins for a iced coffee and breakfast sandwich.
The order was wrong even tho repeated 4 times the staff was rude and ghetto. Very unhappy
Fast service and friendly staff
Food takes forever. Often dont bring food out to the marked tables. Staff is nice
Went here yesterday my order was right for once but food was made sloppy
Drive thru need work. Line to the street, order taker deaf.
Was a busy drive thru. That made no difference. The employees inside kept the line moving nicely.
It sucked 20 minutes for moca and diet dr pepper should have stayed in line for drive thru they was all gone when I got out. Terrible service.
Only 2 people working and had to wait 5 minutes in line before getting order
Ordered a number 7... Got a number 2... After waiting 20 mins in the drive thru.. typical experience.
Quick SERVICE AND THE food was fresh
Food seems to taste the same. Generally I do not get my full order. Just not satisfied anymore.
This place is awful. Its a shame, it looks so nice and the workers just dont care what you leave with. 1 star is too many.
If I wanted to run a register I would get a job at McDonalds.
Ask for small fish meals, got largest. Fish was dry and hard fries were okay. No manager around and place was filthy
They have their good days, and bad days lol. I keep going back, just check your order. Its fast food. I go for the coffee.
Great food. I always get the number 1 if I have enough and Im never disappointed
The fish sandwich was barely warm dripping with cooking oil and the cheese was off the side in the carton
My breakfast is usually ready so fast that I dont even have my money out yet! Super fast and friendly
2nd time I got a quarter pounder and it was pink red color in the center and threw it away. Not happy at all, I wont be going back anytime soon!!!
3 different times one after another forgot some of my food
Probably the slowest McDonalds Ive been too. You will sit in the drive thru forever...🤷
The restaurant normally has fast drive thru service, but inside is kind of slow. Food is great though.
Good service but they need to check on their drinks. The sweet T and unsweet were empty.
Soggy fries, mashed burger, unfriendly night staff. Night staff was chewing gum and blasting music. Maybe that is why it took them 4 trys to undstand my order.
Supposed to be open til midnight but I drove thru after I got off work at 11 pm and it was closed. No lights on and no cars in the lot.
I felt sorry for the three girls that were working. they need to hire more people but I know nobody wants to work let alone on a Saturday night.
Got a 20 piece box of. Nuggets,,1st two were fine,,the rest were cold and not even cooked
Waited in drive thru for almost 10 minutes and got nothing so we pulled up to the window and the girl got snotty n short with us worse service ever!!!! Will NOT be coming back!!!!
The site was well kept and clean with courteous staff, however, I requested my sandwich without pickles and received pickles. I did mention it.
I work there. its an amazing experience. the food is always made how the customer orders
Had the new advertised juicy quarter pounder.....overcooked dry tasteless....we have ordered at some other locations....it was much better... .
When I called them they cussed me out when I asked if they had pizzas. I just moved how was I supposed to know!!!
There food is pretty good but most of the time we have to wait for our food whether its something simple or a bigger order it gets a little aggravating
Its McDonalds, the food was well prepared, fast and filling.
Gave our order to the car in front of mine, guess they had lots of new people today.
Dont eat there,go next door and sit down and enjoy a meal
Good place to get a quick meal if your in a rush but be careful about going during lunch rush hour.
Ordered the bacon bbq burger and got a McDouble with bacon and everything else. Definitely not coming back here
Asked for a number 2 had me pull ahead to reserve and completely forgot about me SMH10/12/20
This location wont open the dining area bcz they believe someone might get sick
Service always sucks always have a reason in evening that they frappe machine are done always sorry place really need better service
Food was good and hot and my frappe was delicious! Great service!
Wish curbside was faster and I would get the sauses we asked for
I used DoorDash to place a delivery and McDonald’s employees left out two items and when I called about it a girl hung up
They have online that they are open until 12am and I went through around 11pm and the girl was rude when she said they were closed
The drive thru service is a mess. It takes so long to get through but after finally getting through the order is typically messed up
Quick drive thru everything was hot. Very good
They filled my smoothie all the way up like I asked. Great service.
Total reviews rating 3.4
199 Reviews for McDonalds 2023:
Review №1
2022-08-03Ordered did while traveling through. A few miles down the road bit into my chicken sandwich only to be surprised with a disgusting burnt way overfried piece of chicken that I spit into the bag and cursed realizing I wasnt eating now. The fact someone thought that was ok to serve that to a customer was disturbing.
Review №2
2022-07-30They did very well. Messed up the order, but a simple call and return got me my food fresh and quickly. Friendly staff that was completely undestanding and apologetic about the issue. On my most recent visit, I came in when they first opened the dining room, 6:03am. The bathrooms both male and female were filthy. The photo posted shows a very dirty sink. Mirror, boogers on the walls, etc. It was nasty. This obviously was not first shifts doing, however the manager should probably either retrain the closers on proper cleaning or have the morning shift start cleaning the bathrooms first thing. There arent a whole bunch of places that public has access to in a restaurant. So for those to be that dirty... it concerns me about the back of house conditions that ate acceptable to the shift leads and management. The girl that took our order and served our meal was extremely nice and made sure we were taken care of.
Review №3
2022-05-01We tried a mobile order. Waited 15 minutes before I walked in to check on it. I walked into a lobby full of customers and no staff at the counter. After flagging down a young worker to ask her about it, she mumbled about her manager being busy. I really wanted to give her a lesson about customer service, but didnt. The manager finally came over and told me they didnt get the order but she was able to pull it up by the order #. So I waited another 8 minutes. almost 25 minutes for a mobile order...so much for the speed of the Internet😳
Review №4
2022-06-11Ordered 2 large French vanilla ice coffee Got muddy water absolutely not Coffee!! Also the chickens nuggets were eligible But I am sure by the texture of them the oil needed to be changed! HONESTLY
Review №5
2022-04-30On our way to to a college visit for our daughters and passing through Lima at 10:30AM 4/30. Waited in drive-thru line, placed our breakfast order, had to repeat it twice, got up to line and were missing hot cakes. Instead of taking care of the customer and getting them for us, they told us no they couldn’t. Asked for line manager since she was the one that advised this stellar customer service and she told us no they were too busy to get them for us and that we would have to go back through the line or come inside to order! Told us it was our fault and we should have said the order was wrong then slammed the window shut. Um, pretty sure that is exactly what we are doing. Yes, this is seriously what happened - zero exaggeration. Very poorly managed location.
Review №6
2022-04-30Ordered very slowly. FIRST thing we ordered was pancakes and when we got to get the food they weren’t in the bag so we politely asked if they could give us them. They said it didn’t say we ordered them, but it was clearly a mistake on them because we DID and we also couldn’t see the screen with the receipt so there was no way we could’ve known they didn’t get it down. So they told us to get back in the line to re-order them (keep in mind there’s at least 20 cars in the line behind us)… we said no and we wanted them then and now since we asked for them. Manager was incompetent, disrespectful, and clearly doesn’t know how to run a staff. Went in the store and ordered them on the machines while they blatantly ignored us because they knew they were in the wrong. Strongly suggest driving a few more miles to go to a mcdonald’s that runs how it’s supposed to and as a FAST food restaurant.
Review №7
2022-06-09Absolutely the worst service. The girl gave my husband our food and they forgot a fry. He asked for it and sauce and her attitude was awful! So I asked her what the problem was and why she had an attitude and she said “I don’t what’s the problem”. I don’t understand why people are so hateful for no reason. This is exactly why I don’t go to McDonald’s anymore unless there is NOTHING else. Do better McDonald’s!!!
Review №8
2022-08-03Owner is taking care of the outside-looks great! Inside was very clean as for the tables and bathrooms. Staff was friendly. Were just passing thru but glad it was a nice place
Review №9
2022-07-27Connor was very nice in the drive-thru. Sweet boy helped my daughter pick what she wanted from the menu!
Review №10
2020-01-04- Friendly staff- Quick service- Ample of parking upfront- Clean joint overallCons- None at the time we visited.Only went in here for a coffee though.Usually avoid the JUNK food out of McDonald’s.