Kerbside pickup
Yes
McDonalds in Holland
Categories
Location on the map
Holland, Lucas County, Ohio, US
Service options
No-contact delivery
Yes
Delivery
Yes
Drive-through
Yes
Takeaway
Yes
Dine-in
Yes
Highlights
Fast service
Yes
Great coffee
Yes
Play area
Yes
Popular for
Breakfast
Yes
Lunch
Yes
Dinner
Yes
Solo dining
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible lift
Yes
Wheelchair-accessible seating
Yes
Wheelchair-accessible toilet
Yes
Offerings
Coffee
Yes
Kids' menu
Yes
Late-night food
Yes
Quick bite
Yes
Dining options
Breakfast
Yes
Lunch
Yes
Dinner
Yes
Counter service
Yes
Dessert
Yes
Amenities
Gender-neutral toilets
Yes
Good for kids
Yes
High chairs
Yes
Atmosphere
Casual
Yes
Crowd
Groups
Yes
Payments
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 419-866-0675
Site: https://www.mcdonalds.com/us/en-...
Site: https://www.mcdonalds.com/us/en-...
Opening hours
- Monday:6:45–7AM
- Tuesday:6:45–7AM
- Wednesday:6:45–7AM
- Thursday:6:45–7AM
- Friday:6:45–7AM
- Saturday:6:45–7AM
- Sunday:6:45–7AM
McDonalds in other cities:
Comments (199)
Stopped at the drive-through to get my kids an ice cream. 10 minutes in the line didn’t move a single car. Thankfully the lady behind me backed up so I could get out of that line and get on with my life. What a waste of time
I ordered 2 filet of fish, but got two filet of mcChicken. I always check my bag to make sure I have all my food, guess I have to check whats in the wrapper now.
This is the worst McDonald’s in the area. Every time I go, something is forgotten. Today, I ordered a large fry and only got 1/4 of the large container filled and also, I didn’t get my drink. Today is one of many times that something was forgotten. I highly recommend going to another location
3 cars in the other lane got to order before me... my double cheeseberger was a mess, most of the ketchup was on top of the bun... my sweet tea was the famous cup of ice with a plash of tea....
Even though the long is line and takes time, their ice cream is the best! Would have gave a five star if they supplied napkins.
Went through drive thru, ordered a $3 bundle, with. a double and fries, and a $1 orange hi-c, they tried telling me it was $8, do that math, with tax, it should be $4 and chnage..?!?!? Not $8 i asked thee girl how does. a$3 meal and $1 drink total $8 and change, she says um you have to pay taxes, i said so youre telling me thats $4 in taxes.. she said um yeahhh, cocky little thing. I responded, that makes no kind of sense and never mind and i drove off, i went to a 2nd location, ordered same items, my total came to $4.07.This has hppened before where employers told me cash only and tried charging me way more.. wont return at this location!!!!
I wish you could do a review without giving any stars because that’s seriously what needs to be done here this is my worst McDonald’s experience in my life my wife and I went to the store earlier this evening and the 14-year-old kid that was working making shakes decided that he was going to scoop off the whip cream when I ordered my shake without whipped cream and then gave it back absolutely totally unprofessional and the other most disrespect I have ever felt in my life It was even as bad as the manager telling him as I’m walking out the door before losing my cool never do that in front of a customer are you serious you should never do that in the first place remake the shake and apologize for the inconvenience I know I will never go back to this McDonald’s again
The woman taking orders completely messed up my order, when I attempted to correct her she took a belligerent tone and sarcastically said thats not what you said. I asked for a manager who seemed more intent to defend the employee than correct the situation. Used to frequent McDonalds, Ill never go back.
Yeah, still one of the poorest McDonalds in Toledo. Purchased lunch for my kids 2 days ago. The food was cold and tasted horrible. I requested a refund and I gave all of the grub back.Nothing further to update on atm, Google.🍟¯_(°_o)_/¯🍔
They got my order wrong. Needed 2 sandwiches when I told them I was missing 1 sandwich they took that sandwich out put in 1 different sandwich. They dont answer phone. Sandwich they gave me wasnt fresh
Just a little disappointing today. Got stuck in drive-thru for 15 minutes. Both lines did not move, they must have had trouble inside. Once things started rolling everything was normal. .......,And here we are a few months later at a different McDonalds and they still keep it up. They cant get an order correct for nothing no way no how . I am so tired of paying for something getting home and finding its not right. Of course they would like you to come back and they will give you more. No thanks goodbye.
Dont eat at this McDonalds!!!! Employees were rude. The food was cold, basic ingredients were left off the burgers ,and the fries were overcooked and cold. The only redeeming quality of our meals were our drinks.
Edit... This is just wrong. How do you not cook a pre-freezed burger? Simply disgusting. Find anywhere else to eat. They dont even cook the food properly!This is your stereotypical McDonalds. Sometimes the food is good, sometimes it isnt. If you are looking for low nutritional value in your next meal, this is the place for you as long as taste isnt a priority.
God awful place. except one lady in the morning, she is the nicest person ever but everyone else sucks. Also bring back the Travy paddy meal
A very clean and comfortable environment! The food was fast even with a birthday party 8n progress. Half of our soccer team came after a game and they handled it with ease! Let the kids play in the playland and enjoy a game on the dining room T.V. s !
We are traveling with a two year old so we purposely chose McDonalds because of their play area. Very disappointing because it was closed.
This place is never open. What a burger at 9? Closed. 10? Closed. They dont even have tewl hours. Terrible.
Only the drive through was open. I couldn’t even go inside to use the bathroom. Tried to order a frappe… sorry the machine is broken. No big deal really. I ordered a quarter pounder with cheese meal and it tasted as it should. The burger was hot and the fries were fresh. I was very pleasant with the staff and was sure to say “Thank you” and “Have a nice day”, but no replies from anyone. They just took my payment and handed me my food with the minimum amount of effort and enthusiasm.
THIS WAS TRUE FAST FOOD. The employees this morning. On point.(chris and cashout clerk female) were kind and quick. The food fresh. Got big breakfast sausage egg mcmuffins hasbrowns n bignreakfast frappee whole works fresh within 4mins not even. Food looks actually good and hott. Im impressed.LGBTQ+ safe and friendlyFamily friendlyHandicapped friendly parking available as well as pick up orders available
This McDonalds at exit 5 in Ottawa lake Michigan is our very favorite! I will go out of my way to come to this location. The staff is friendly and so quick! Never a long wait at the drive thru or in the lobby. My order is always hot and accurate. I highly recommend this restaurant over others!!
They didnt put a McCracken patty in the bun and it was to late at night to get another
Wasn’t even there 20 minutes ago got some of the order wrong AND MISSING THINGS!!!
Food was fresh and fries were hot
Followed associate out of the john after him not washing hands. Disgusted. Left.
They take forever to place an order I sat at the intercom twice now waiting and no answer the pull around then they take orders
Fries were cold and stale. Called the store and the Manger had the worst attitude then tried to say she cant hear me when I told her what was wrong. If I could give this place a -5 stars I would. Its not that hard to make fast food.
Our order was incorrect again, not sure how you can still put the wrong sauce on a sandwich after being told 3 times no tartar sauce. The only good thing about this Mcd is the awesome lady from Burundi.
Terrible experience. They didn’t listen to our order and cared more about messing around and background conversations. Order was completely messed up. Also, each fry container was less than half full. Also just went here and app says they are open. They have 6 workers at inside lights on every where outside and they tried to say they were closed
This McDonalds had good service and the manager and employees from McDonalds on Reynolds and Hill need to take lessons from this store.. Good and fast service. And the are hiring right now. Airport Highway location. This location needs more employees to open their Lobby.
We its hard to be nice when it keeps going wrong. I ordered medium fries and large Coke. Exchanged the coke twice cause it tasted like something else finally just got a spirit. The fries were hot but the box was literally half full I could take the box out the bag look at straight on and cant see the fries. I mean come on, at least hit the first lip of the container. If that wasnt enough you cant go in which I understand its a pandemic but having to get in drive thru line three times to get this just to acceptable is ridiculous.
Bad so bad I got poisoned my burger had hair inside
I ordered 2 hot fudge sundays with extra hot fudge and I got 2 sundays with chocolate on them.. not the same..
I make a simple order 2 mc chickens extra pickles and never get it
Easily one of the worst McDonalds location in history. Staffs at the drive thru are incompetent, rude and generally lack all means of customer service. This location is extremely filthy; saw a staff picking their noses in the back then proceeds to handle food. Also speed of service is exceptionally slow.
It has a great play place for kids and for that it gets 4 stars. Although I overlook many things as this is a McDonalds (adjust your expectations), I was disappointed to see the only mens room toilet was missing its seat.
I saw an ad for a sale on Big Macs and Quarter Pounders. Two for 6 dollars. The Big Mac was unedible, just garbage. But your out of the lot and it is impossible to go back and complain or get a fresh one if that is even possible. When is this company going to fix these stores? There was a time when McDonalds actually cared. That was a long time ago. Now I was cheated out of 6 dollars. L. Keeny
I can only comment on the outside experience. Its getting to look like a dump!! Theres litter and trash everywhere and potholes getting bigger all the time.
Friendly service with a smile... a please.. and a thank you. Dont get that much anymore. They even allowed us to add items at the window with no hassle which is mostly unheard of these days!
4:37 minutes per vehicle in the drive through. 10 ahead of me to place an order so 5-8 after that for an estimated hour and a half wait for overpriced, mediocre, fast food. Absolutely no sense of urgency from the crew here.
Just waited 45 minutes at this location for $13 worth of food and I left with nothing but a refund. Note to management or anyone, really: if you pull someone forward to wait at the drive thru, they should be top priority over other customers. To be ignored after spending good money is highly offensive and you have lost a regular customer for this incompetence!
They were very good with the kids. They are expensive but, like anything, you get what you pay for. There was no high pressure sale and were willing to do payments. I cant wait to get my artwork. ❤️
If I could I would give them no stars! This is my third time going to this location the first two times they got my order wrong, cold fries, cold burgers, medium fries instead of the large fries I ordered and paid for. I decided to give them another try since the first two times was when COVID was starting. Well its safe to say I will never go back. I asked at the pay window “did you get the large fries”? Was told yes, yet when I pull up to the window they give me medium fries. I say something again and they take the fries, when they give them back to me you can clearly see that the same fries were put in a large container because there is basically no fries in the container. I just left because it was obvious they don’t care. Get home, fries are not cooked all the way, burger was cold and nuggets were also cold. I know it’s fast food but at least get it right!
We go here every day. At least 2-3 times a day for my gf to get coffee. Always friendly
Must be made up of all new staff. They were trying hard, but being busy, they found themselves lacking. Also, its not good to here someone in management telling these people if they hand over the wrong bag, it comes out of their pay. Instead of threatening them, how about better training before having them work a busy drive thru?? Shame.....
My fries were not even cooked. Still cold and white. Nuggets were also very cold. Awful, thats just an issue of not caring what youre giving someone.Have a little pride in what you do. If youre going to cook French fries for a living, be the best at cooking French fries...not the worst, theres zero pride in that.
This McDonalds location is terrible. They are the slowest location I have ever been to bar none. I have left the drive thru more times than Ive stayed because of the wait. I dont understand how the service could possibly be so slow. On top of that they mess up the order most of the time. The management obviously doesnt care because its been this way as long as Ive been coming here. Its a disgrace and an embarrassment to the community.
Not sure if they couldnt detect cars at both lanes to order or not but the inside lane wasnt the one to go through today. The person in front of us finally got her order taken after 3 on the outside lane. We got to order as we were waiting for an opening to get out since our order wasnt taken or even being acknowledged we were there. Our order was correct so that was a plus.
Dinner time order. Asked for no onions on my Big Mac. Got onions. Old fries... This shouldnt be happening. With the price of food, I expect my food to be the way I order it. Doesnt take rocket science to figure out how to make a sandwich. Step your game up. Ray Croc would be disappointed...
Went into the first drive thru speaker, got to the speaker and waited for like what seemed in forever. The cars beside us went thru with no problem. There was no, “one moment please”.
Drive thru at 8 pm Nov 4. Only 1 lane open due to the fact that only 2 employees working! In spite of a broken headset and a complicated order, everything was perfect! And SUPER fast! If I could tip these workers I would. Not their fault there was only 2 of them. They were awesome
My order is wrong more often than not. Exterior drive thru window is filthy. They always ask if I want my change. I dont care if it is 5 cents. Dont ever assume that you can keep the change. I explained that my 2 cents will go with the nickel I have so tomorrow I have $1.07 which is exact change for my drink!!!
Drive through was extremely slow, then after having to pull forward and wait even longer for fresh chicken, they tried to send us away without the happy meals for the kids. The girl working gave me a very attitude filled response when I told her we still did not have the happy meals, leading to yet another extra wait.
Great service, fun play area, lots of food options. Wait time to eat at the restaurant was longer than expected and the dining area could be cleaner. While playing there for 3 hours, we only saw the dining area get cleaned twice (once to take out garbage and once to throw away things that were left on a table). Tables definitely needed to be wiped off and that was not done while we were there.
Hands down the worst experience Ive ever had at a McDonalds. I sat in line for 20 minutes before they took my order... As I pulled up they changed the menu to lunch and would not serve me breakfast. Not sure what malfunction they had in the restaurant but I paid the price. It took a total of 40 minutes from arriving to leaving...
Very slow service, staff are apathetic and downright rude at times. Food is often poor quality, see photo. Avoid this location.
Horrible service, ordered my food through the mobile app. Had to wait 20 minutes for the food to come out and then the person went to the wrong car. Started to go back to the building and had to call to them. Recieved Luke warm food and drinks were spilling everything. Food was just thrown in the bag. This is the third time this has happened. I would rate zero stars if I could.
The food at McDonalds was good. There was an issue with the line not moving. I had to wait on the side to get the fish I had ordered. It took too long for them to bring the food out. 😩
Lowkey hurt my feelings when I pulled up around 10:40 and waited in the drive through only for them to shut off the lights and shut down the screens 10 minutes later. Google says ya’ll close at 12... do better
Been going here for many months giving them consistent business and they treat me like dirt. Just ordered 3 streak egg and cheese bagels. They were out of bagels, out of breakfast sauce, and didnt put egg on a single sandwich. I paid 4 bucks each for just a steak muffin. Kiss my hairy grundle and kiss my business goodbye
Almost every time Ive come here the food hasnt been all that fresh. It seems stale- returning it for a new burger is a hassle though so I just bear it. Ill be ordering fresh from now on. Hopefully the extra time to wait for meals to cook will be more beneficial. Regardless, their shakes and frappees are still just as delicious.
Horrible service. Wrong change wrong drinks. Lied to by guy at window when I asked if it was a chocolate shake because it was white was told just a lighter chocolate. Well it was not chocolate was vanilla. Do not go there. This was at 8:45 on Saturday night. Would not give me a reciept. Was it rung in or skimming from register.
I ordered a 6 piece chicken nugget Happy meal with fries, apples and chocolate milk only to get home to find they had forgotten the fries. The landscaping is full of litter and the parking lot is trashed. All of the employees were super friendly.
Had to yell my order in the mic twice. I asked for a quarter pounder without onions, large size with an unsweetened tea. The cheeseburger was very cold and had obviously had the onions scraped off. There were 2 small onions still on it and cheese imprints! The fries were medium, not large.
We went here for my youngest daughters birthday dinner. We ordered 5 meals to-go complete with shakes. It took a little time for the shakes because there was an issue with the machine, but they handled it quickly and efficiently. We ended up waiting quite some time for my oldest sons meal, because he ordered separately in order to get the largest size shake imaginable. That wasnt the restaurants fault, but his. Even still the cashier that waited on me stopped and asked if we needed anything else (or if there was a problem). I took that as a plus. Usually I have to go to the counter and flag someone down at fast food places, so I was happy. Well go again!
The only reason i go to any McDonalds is my child. She is 10 years old and has not developed a sense of taste at all, hope she does soon. Now the people are friendly and the food was right for what it is and they are quick, I dont care for the double car drive-thru people always fighting to get the order in and fight to get ahead of you in line. they need to stop these things, someone will get hurt one day. anyways as long as my child wants McDs I will go to this one they are friendly and quick
Everytime we order through Door Dash this McDonalds never packs up the correct food. The receipt is correct but the food is not.
It was a very good customer service experience with the cashier, but the other people she worked with were not so wonderful.Family of 6- including 4 kids traveling across country around 10PM, Saturday July 13th 2019.Not really impressed with the clientele in the area at 10PM, I can only imagine how lovely it is at 2am
They are slow more times than not. Good food. Staff are hit or miss from one day to the next.
Even though it was busy qe got food fast
If zero was an option thats what it would be for this location. Food is never right, staff is either talking gossip instead of working or fighting and yelling at each other, food is raw sometimes, and all those girls wearing acrylic nails are violating health department laws for food safety. You wait forever because they cant work as a team either and when they serve you raw burger after waiting 30 minutes they dont offer you a refund which they should. Thank God my husband but into it and not me who is almost 7 months pregnant. Your store is failing owner you need a whole new team including managers.
So this is like the third time Ive gone through the drive through and ordered a Lg. Diet Coke Light Ice. Went to the window and ask the girl TWICE, is this diet coke, each time Yes it is.3-20-2021 at 10:57Mcdonalds you owe me 3 LG.DIET COKES LITE ICE
Went through the drive through and paid cash and was asked if I wanted a receipt and said no. Pulled up to get my 2 unsweetened teas and 2 milk shakes and was almost given the wrong thing...which is fine. Explained what I ordered and she asked for the receipt which I didnt have and said its not on my screen. Manager comes over and asks for receipt and basically acts like we were pulling up not paying for the food. End up finally getting it and its sweet tea. I go in to exchange it and the manager comes over and slams down to cups and walks away. No sorry or anything.
I frequent here because of the kids play area which is great. Well I ordered a double quarter pounder today and took a bite and it was raw I sent it back which they were apolitical and attempted to correct. After close to ten minutes I still had not recieved my burger. When I asked they said it was cooking. The did bring me my burger, a single which I took back and the added a pattie. This time it was so over cooked it was hardly edible. By then I had tapped out and was done dealing with it. My kids happy meal was fine and had no issues.
Has become worst location ever. Weve been going there for several years giving them consistent revenue, inside, app purchases. This time something happened that it finalized our order, charged, got emailed receipt, but never got the order fulfilled, in addition we were told by the manager to leave without the order despite having receipt and pending charge. After two days, when charge cleared on the credit card, we were driving by with our 4 year old kid and she said, MCdonalds, thought, lets stop, get my order and some ice cream, if they had one. Again, same story, now she saw receipt again and cleared charge, basically got same response, no remorse whatsoever. She called to the owner to complain, owner, really no words, better not to raise it now with current situation, questions like where you from, bragged about his degree, .... Weve raised dispute with our credit card to get our money back. AVOID THIS LOCATION AT ALL COST. THEY ARE NOT GOING TO GET ANY BUSINESS FROM MY FAMILY ANYMORE. MANY MORE OTHER LOCATIONS AND BRANDS.
Make sure you get your order at the drive through. If your order is missing an item, you cannot get a refund. They offer more food if you come back for more BAD SERVICE but they wont give you a refund!
Its McDonalds. Do you really need to read a review? This McDonalds location is always extremely busy. They have lots of staff on hand, but they are very slow. My last visit to the drive through took 20 minutes to get through the line. Thats typical of this location. The franchisee is friendly and generous though. He is there and polite.
I know 3am isnt the best time for customers, no one likes that shift or people bothering them. I worked in fast food, I get it. But this place is terrible past 11pm till the morning shift comes in. The lady said to me and the car in front of us lemme see if we have that then told me she could only do the 3 of the 4 sandwiches we asked for. There was only one guy in front of us who got 3 sandwiches as well. We waited in a line of 2 cars for 6 sandwiches for 10 minutes if not longer. This was not my only experience like this here. Sometimes they just ignore you until you get frustrated and leave.I will say during the day time, theyre fast paced and competent. But the night shift is very lazy. And slow.
Cold everything! You know when the cheese hasnt melted its not fresh. The bun was not soft. I ordered a fish fillet . There was an unidentified black something missing part its body😳I hope I dint eat it! Yuk. Tried calling several times no answer. cant go in due to covid smh!
So far Ive been waiting 20 minutes and they just now pulled the car in front of me up?? While Im at the speaker I just hear the employee yelling you slow bruh I mean at least they know??? I used to be a manager at a different McDonalds and Id have been fired if anyone waited that long even if the grill was in cleaning mode it would heat back up in about 10 minutes then the 4 minutes for quarter to cook so I dont understand why its now 145am and I got here at 118 needs a new owner or gm.
I work for DoorDash and I rang the bell twice inside. No one answered. Finally 10 minutes later someone asks me if Im here for DoorDash. 7 minutes after that I asked an employee walking by if they had an ETA. When she went to ask, I heard an employee say, She can come back here and make it and Yet the girl I asked for an ETA, never came back. The staff is rude and have poor customer service.
It would be nice if they knew how to make their own sandwiches. I order the only breakfast sandwich without cheese for a reason. And they put cheese on it. This happens here about every other time. I forget to tell them without cheese cause I come here once every 3 mos.this is the night shift, early morning
Theyre inside service could be a little bit quicker. They are more concerned about the drive-through and getting their times down the inside gets neglected. But this is one of the better McDonalds in town. The rest of them are worse
I went to use the restroom and someone had pooped on the seat. I informed the manager. He sent an older woman into the restroom to check it out. She opened the door, looked in, told the manager it was fine. If that wasnt bad enough, I get my food and it is cold
I dont go to this location much, so Im not sure if my experience was normal. I was waiting in line and the manager was waiting on customers, he calls out whos next and looks at me and my daughter, we walk up to him and my daughter starts giving her order and the manager walks away without taking order, we wait 3 min and he doesnt help us, just keeps walking by. So we decided that we will wait in line again for other register. Our order was taken and we waited for our order. It didnt take long for our number to come up. We take our tray and sit down. My daughter asked me why they didnt include the smoothie we ordered. I go back up to the counter and ask manager to help, he calls another girl to help, she gets busy with another job. 6 min later I had to ask again.. this time someone finished the job..
I would give this 6555 Airport Highway, Holland, Ohio 43528 location a -10 if it were possible. The service here is absolutely abhorrent.My wife and I took our daughter and 2 grandchildren, ages 3 and 5, here this afternoon at the request of the grandkids.My wifes double cheeseburger had only one meat patty with two slices of cheese. When my wife returned it to the counter and told the employee that there was only one patty, she had to tell the employee what a double cheeseburger is and how to assemble it.Tne happy meal for one grandchild contained fries instead of the apple slices as ordered. When that was reported to an employee at the counter, the fries were removed from the serving box and were replaced with apple slices.Our daughter ordered a Big Mac. When she opened the wrapper, she noted that the sandwich was assembled incorrectly; instead of bun, patty, bun, patty, bun, her sandwich came as bun, patty, patty, bun, bun. My wife requested it be replaced with a properly assembled Big Mac. The initial sandwich was whisked away, and the replacement sandwich was delivered in the same incorrect order as the first. My daughter did not wish to try again to get a properly prepared Big Mac, but my wife took the sandwich back to the counter and again had to instruct the employee, this time on how to make a Big Mac. My wife told me that the employee to whom she had spoken identified herself as the manager.Oh, another thing, my 3 year-old grandson had a coughing spell and when my daughter asked an employee for a cup of water for him, she was charged 25 cents.I sure am glad that I only ordered a coffee.What a miserable nightmare experience we had! No apologies were given by management. By the way, in our younger years when we were single, both my wife and I worked at McDonalds.
Short waiting in the drive-through. Great double quarter meal
Be careful going late at night. My order came to $8.38 so I gave cashier $20.40. I was handed back $14.42. I corrected her mistake and gave change back. Received my food and went home. Big Mac looked like it had been dropped and was made with 2 heels.
The order is always wrong, its new people every other day. Manegment does not care a bit about working. I could go on about the 4 different orders wrong over a 2 month span but is run out of characters.All on all avoid this one and go across the street to taco Bell, well worth it
Every time I go back here I hope to have a better experience, and I never do. Service is slow. There was only 6 cars in the drive thru line this morning and after waiting almost 10 minutes, nobody had taken my order. There has been more than one occasion that my order was wrong as well.
Drive thru was going very slow. Not sure but Id figure the staff knows which lane is ordering and should take turns but they took 3 cars on the outside to 1 from inside. Paid for and even had the info on the sandwich box correct but the sandwich was incorrect! Single quarter but should have been a double.
The kids taking the order were playing by speaking with a fake accent. I was overcharged for pop, and I did not receive extra sauce on my sandwich. The meal was luke warm and took about 5-10min to get. Not really fast for fast food! I would not recommend this McDonalds knowing there are 5 within 5miles that hire mature adults that take their job seriously!
Staff member didn’t even put in my order, i waited to see if it was just taking too long, turns out member never sent our order back to even be cooked. i do not recommend this place to anybody. by the time we got our food it was cold, and it didn’t even taste good.
My husband went here the other morning, ordered coffee, they didn’t have any made. Then it took them 15 plus minutes to finally give him coffee, after waiting he decided to order food which took them another ten plus minutes. Sense of urgency was not a thing there.
When we visited a few weeks ago, it was horrible.NOT ONE TABLE had been cleaned off. My daughter and I had diaper wipes and not only did we clean off our table but those of others looking for places to sit. Food, (french fries, mcnuggets,etc laying under tables) staff seemed too social to pay attention, had no order, and I dont think there was anyone in charge. They forgot my frappe, my granddaughters apple juice and a cup for one drink. There was no ketchup and no working ice machines. I saw several people walk in and back out.And no, the place was not too crowded and again, no, they were not understaffed. Something should be done about this place, as I am afraid someone will become ill after leaving.
Can yall please update your come on in sign on your doors since Covid has been going on for over a year & some restaurants/ fast food places are now letting people in the dining rooms & since YOU ARE NOT it should be changed or your dining room should begin to open up then..... thanks
Lazy employees. I went through the drive through for breakfast and ordered the burritos and asked for hot sauce. Noticed they werent in the bag I went inside asked for it and the employee looked around for a whole 2 seconds and said they didnt have any when i can clearly see it from the counter. Very lazy
Ask for fresh nuggets which I got they were good and hot but I had to wait for them. mean while my fries were sitting there getting cold so I got cold fries and hot nuggets but other than that I guess it was all right
Not open to indoor dining ! People dont want to eat in their cars all the time.
The girl that served our drinks had nasty long fake nails, and the other had her hair down. They gave us 5 drinks and charged us for them when we only wanted 3. And didnt give us straws. The line was backed up and people kept pulling over to go back in and get thier orders changed. Horrible service.
The accompanying app used to be much better because the coupons used to pretty much offset the recent pricing increases. Now, they still have them, but theyre not as useful, and most of them require you to use the mobile app with a saved card. If I have to go through the extra steps of ordering something on my phone prior to pickup, it defeats the purpose of fast food. If I have to choose whether I pay full price for fast food on the fly or use my phone to place an order for food that may take a bit longer to prepare, there are many better options out there that will still be ready prior to my arrival for pickup.
I never realized that McDonalds could find the least happy people to staff thier restaurant. Chick-fil-A mandates that thier staff be courteous and polite so we damn well know McDonalds can to. I hate this location and will happily drive to Maumee or even Swanton before I consider this location. Unfriendly staff that dont say welcome or thank you along with dirty facilities. No Thanks, Maumee can have my money.Update: Went back because of time. Still sucks but worse. Staff is unfriendly and have an I hate my job attitude. Ordered selects and they forgot my sauce. Ordered a large ice water and they upchraged me for a bottle I didnt want. I wont be going here anymore. Horrible. Its worth the drive to Dussel or Maumee.
The manager was awsome we have a special needs granddaughter who saw barbies in the display, and got a hello kitty instead. due to a recent change over. The manager was kind enough to remove the display and give her and her bro and another child the toy of choice off the display. Thank you Chad you rocked our world today
Went there at 230 in the morning after work. Ordered a sausage McMuffin and fry. Which at other locations was only $2. Not there. I got charged $3.08 and the muffin wasnt even toasted. It tasted microwaved. I had to wait 5 min before I even got to order. There was noone in the drive thru lane.
Since when do the drive thru patrons receive ALL of the customer service while the lobby patrons wait and develop attitudes. The lobby service waits while no 2 or or even 4 but 5 employees cater to the drive thru. Their customer service sucks!!!
I have never had such an inedible burger before. I may well have ordered a hockey puck. The bun was rock hard, and the meat was so hard I couldn’t even bite it. When I tried to call about it no one would answer.
Took almost 10 minutes to get our meal. And it was wrong. BUT I will say it was probably one of the cleanest McDonalds weve visited and they did correct the meal quickly and very nicely.
If you go around 930pm..you will wait in the drive thru..people leave the line because they arent being served..the drive thru customers are being ignored..as you drive around ..you can see the employees standing around ignoring customers..this has happened more than once! Horrible....
Always mess up my orders. If I ask for no pickles they give me extra or if i ask for extra they dont give me any. They over-season their patties and constantly run out of certain drinks. I emailed the franchise owner and got a free meal replacement and they f***ed that up too. Worked @McDonalds before so I know this is not acceptable!!Only reason I come back is because the night shift drive thru cashiers are amazing! They are very kind and through. Grill and table, not so much.
What can I say, its McDonalds, but I feel they made a mistake. They put a person on drive thru who wasnt qualified. It was quite a busy evening and the poor boy was just very confused about what was going on. He almost forgot to give me my change and had to go get the manager. I felt really bad for him, (sinking fast).
So I stopped here to try this location again. Last time EVER! Cheeseburgers were drippingu in grease. Bun saturated with so much grease it was also dripping. Used 6 napkins to sop up the grease from the bun and it was still awful. Couldnt eat it.
Thier ice cream machine was not working as usual for the 10th time I was there lookinfg for a milk shake or an ice cream cone. Plus for only 3 cars in front of me it took them over 8 minutes to get my order.
While it says it is 24 hours a day I have came there a few times early like 3-4 am and it isn’t open. The lights are off and no one answered at drive through. Go through the drive through and someone inside claims they open at 5. My guess is it is a deadbeat manager fleecing the owner and not wanting to serve anyone n the middle of the night. The owner should look into it.
Frys were cold they didnt get my order right. They forgot the ketchup and the sauce for my nuggets which were dry and over cooked...
Im really getting sick of ordering a regular iced coffee, which comes with cream and sugar. Its how your company has made it. But, for the reason, I can never get sugar in it. The last 4 visit to this particular MC, youve messed something up. So, kind of sick of something so simple, being so difficult.
Used mobile order for a large Latte ONLY. Waited in drive thru , told to pull forward for 2 min, and then waited another 10 minutes as 5 cars pulled around. When I finally got it, it was SO HOT I burned my tongue.
The food is, well, normal McDonalds food. The manager here does care, but the employees seem aloof. The only reason we have come to this location is because they have a really big play area for the kids, with its own family bathroom (with an adult toilet and a child-size toilet). There are usually a lot of kids there for my children to play with, and Ive had great conversation with some of the moms here. The morning manager is very kind and accommodating and obviously takes his job seriously, but Im assuming the night shift drops the ball, based upon what the kids play area looks like first thing in the morning . Unfortunately, they do not keep it clean AT ALL. Ive seen diapers left on the changing tables overnight, and the changing table was filthy - obviously not cleaned for several days AT LEAST. When I, as usual, wiped down the changing table before use, the wipe was dark gray. Yuck. Its close and convenient when Im out shopping or running errands, and Im not really afraid of germs, so we will be back, but I always make my kids bathe immediately after playing here, and I make them frequently use the sanitizing hand wipes and liquid hand sanitizer that is provided. I am still giving it three stars because of the good service and fresh food, but I cant give it five because of how dirty the kids area is.
If you have 25 minutes to waste waiting in the drive thru line this is your place to eat. It was ridiculous
The person taking our order did not have a good knowledge of the menu at that time of day. She totally messed up our order at the drive thru. I had to go inside to straighten the order out. Was so not impressed. They were very busy, and didnt seem to have a handle on what was going on.
So tired of the long wait at any fast food restaurants. Employees want increased pay but dont want to work for it.
Mc Chicken sandwich was almost cold and some of the edges were to hard to eat. It seems lately also you get less ice and less soda
Great breakfast, great service. But most of all we watched the cleaning staff clean the playground area very thoroughly! Had to wait for the granddaughter to play but it was great knowing that they clean the area so well!!!!
Great service, very fast, super nice.But the guys taking my order and handing me my food had no mask on.Went at 11/16/20 4.pm
We just went through the drive thru, a LOT of people walking back up to it with wrong orders...we ordered 3 breakfast sandwiches, a sausage biscuit and 2 sausage egg mcmuffins which were wrong...no egg on them...tried calling 3 times, no answer!!! Horrible!!!
My favorite McDonald’s. I’m closer to the Reynolds location and will make the little extra drive to go to this one
Every night crew here is terrible. Ive wasted so much money here because your staff thinks its hard to get a order right. Simple tasks like this would get completed if they wasn’t playing around. Trash company..
This fast food place is the worst in Holland. Never go to this McDonald’s. I ordered yesterday evening through the drive thur and once i got home to open everything, my fries in my own order was so dry, cold, and hard as a damn rock. My kids happy meals were messed up due to the simple fact all happy meals come with fries in them and i never received fries in the two meals. Also my cheeseburger wasn’t fresh or hot and on top of that it wasn’t a double cheeseburger like i ordered. Plus they even charged me for apple juices already that comes with the happy meals. I give up on McDonald’s and their lack of business after that and feeling sick after eating it 🤮🤢 guess you get what you pay for and knowing this place is a joke with teenagers that really don’t want to work but play around on the job. Wish i could give this place zero stars i would. Pitiful place...i might have to call cooperate on this place and the members working here because seems shift manager(s) don’t know how to run a so called business right.
Slowest service. Late night is not a good time for them. Food was stale and drinks were warm...
I ordered in the drive thru then when it came time to pay they were out of my order. I reordered new items then once again in the pick up window they were out. They didnt even know what order we were. Just seemed like they were not all on the same page and i came on a bad night. Very confusing! 😑
Whats with the upside-down french fry box in the bag? Youre lucky youre McDonalds.... Ill be back. My dogs love those McNuggets. I have a good experience there at least 85% of the time. Not too shabby... :-)
Came here late night. Disgusting and rude women working. Took over 10 min to get my food and then it was like rubber. Come on. So I asked for new fries and was literally made fun of right there by what seemed to be a manager completely unprofessional and disgusting. I know its only mcdonalds... not that hard
Its McDonalds...70s and 80sits was the place to go...now they cut corners to save money only to make huge profits...if I were a franchise owner I would change the friers 2 times a day...hire employees with self pride...great employees and great tasting food will bring people back...so what you spend in extra oil cost for friers you will make back with return customers...
This review is about 6555 Airport Hwy Holland Ohio. Drive thru is consistently very slow for breakfast. They dont have eggwhite Delites. Breakfast burritos tortillas were dry and barely warm. Were forced to buy the meals which included hash browns and coffee, which we didnt want. Coffee tasted burnt. No napkins were provided. Woman on speaker spoke so fast you couldnt understand her with a dose of attitude. Will drive down the road from now on
Just was there, got home. Food cold as ice, no straw for my kids pop, and the apples for his happy meal outdated and rotten. This is the second time we have came here in a month. The last time they forgot our toy for his kids meal. So disappointing.
McDouble had only 1 Patty, the Big Mac was assembled wrong twice. They charged .25 cents for a cup after I just spent over $21.00. Worst experience ever at a McDonalds.
First time I order salad drive thru, the container wasnt properly package - Everything spilled. Another time, I order salad again quantity was very very minimal than average and the chicken was disgusting that I had to throw it away. Third time, chicken was very bad as well.
I really enjoyed my first experience here. Staff was super friendly. Food was fresh and hot. Restaurant was clean. The indoor playground was pretty cool. Indoor basketball hoops. Spent a couple hours here.
Just came through and got a Mcdouble and 2-10 piece nuggets, the food was cold/old, the bun on the burger crunched when bitten. The patties were so cold that the cheese didnt even attempt to melt. The nuggets were so cold and old that they were inedible, literally, threw 14 away..Unacceptable, if you cant serve a consistent product, maybe you should rethink the whole being open 24hr thing..either make the customer wait for fresh food or tell them we dont have any, something. Dont just hand out whatever because its 15 after midnight, youre open so the product should be the same and 15 after noon...smh, i paid $8 for 6 barely edible nuggets. At that rate maybe you could afford to start paying your employees a decent wage to where they do their job correctly. Probably wont come back to this particular location again. To reiterate one last time, EIGHT DOLLARS FOR 6 NUGGETS!!P.s. it was extremely hard to write this without any swear words.
Don’t go there they took a whole hour to give us our food. Long line and it was slow.
We come here every single day on my fiacees way home from work and every single day we have issues. We keep coming yes.... Because its super convenient. But our food is qlmoat always wrong.... My turtle could eat his meal before we received ours. Oh go figure.... They dont have biscuits and gravy ready. Oh and look our $5 for extra bacon. Yup... Non resistant. ×hy why pay,extra. When I never get it. And the serviceis $low w@$ hell
Food was nice and hot. quick and friendly service
If I could give less I would. Slow is their mode. Its mcd, nothing takes longer than 2 min to cook
New crispy chicken is not Chil fil a , quarter pounder was pink inside, 30 sec in microwave took out the pink
Fries are always cold at this location
As long as I order on line and pick up curbside, they will get my order right every time, and it comes out fast
Wont go back. Ordered 4 fish sandwiches. One box only had the bun, they were cold & fries were cold.
I must say that McDonalds is the best fast food restaurant. And just like the one pizza hut commercial no body can out do the hut. Well nobody can out do the Arch
4:45am* hi can I get a bagel meal with a CokeSpeaker* Im sorry we dont serve bagels until 5am.Me* oh are you on lunch then? Cause you know. A bagel is breakfast lol.Speaker* no we dont serve lunch after 2am.Me* okay, can I get a biscuit meal with a Coke, I have a coupon.Speaker* sorry I pop machine is down, and we dont accept coupons...Save your time and money people, go to a different McDonalds. This place is run by the most ignorant owner, and the employees are just as dumb. McDonalds on Dussel is far better. Ill never go to this place again. Not my first issue, but it was my last.
Foods good. The helps not. Cant even get 4 items in a bag right, but yet want $15??
My husband got the bacon cheddar fries, they were ice cold. He took them back up, they gave him new ones and they were not much better. Lack luster food in general
Ive NEVER had a bad experience here. The staff is extremely nice!! My order is ALWAYS correct, and my fries and nuggets are always hot and fresh! HIGHLY recommend this location
Drive thru very slow, food was hot but my quarter pound burger was not cooked and had a lot of red meat in the middle
Food and service wasnt bad however the parking lot when they were busy was next to impossible to back out of a parking spot. The drive thru needs to better marked to allow for other traffic to flow.
Wait times for the drive through are ridiculous, cant get the easiest orders right, cant seem pay attention or communicate as a team, never going there again
Went for a burger at 3:10a breakfast starts at 3:30a. Should be no problem, except oh we switched over early today she says. Well how early do I have to be to get a freaking burger?
Went into drive thru. Waited 10 minutes just to get some McWater. Then lady was super rude and threaten to call police because I said “why’d take so long?”.
BEST McDonalds in the area. It was 6am and for whatever reason I was craving some McChickens. They subbed the biscuit out for hamburger buns. Excellent service.
Very polite employees but forgot 3 sandwiches and had to drive all the way back to get them.
Put ALL of our food in one bag lol 10 mcdoubles 20 pc and 2 fries....one bag 😑
Mannn so i when up here and they threw the mf small fry at me threw the window when i said i wanted a large then they blew there breeze in my face and start playing music
This location can not fill orders appropriately, they have a SUGAR FREE ICED COFFEE on the menu but the staff can not seem to make it and will give you a coffee loaded with sugar. So if you have dietary restrictions AVOID this location!
Only so so, fries overdone, sandwich blah, cost more than the value, buying 2 meals with a drink, one got a large, one got a medium, just whatever they feel like pouring I guess. Cheaper to get meal with drink and throw out than to buy without drink. Senseless and wasteful.
Very quick service through the drive through, however the food was lukewarm and the fries soggy and the container only half full.
Says open 24 hours came at like 1:50 am and they said they aren’t taking any orders? Just terrible. Never going there again. Even if it took 10 mins to make the food they should have still gotten my order. Fix this
They messed up one of our sandwiches, adding onions when I asked for no onions. The fries were disgusting - not just kind of old, like we couldnt stand to eat them. I called to try to get a replacement and the worker was very rude on the phone and hung up on me without even telling me her name. Just said, Ill put it in the book for you. What? I work at a McDonalds and I know what is expected lol.
Its hard to get all the food fresh. Evening if you ask for it to be fresh. Most the time you cant evening get all the food made right evening if you ask them to. Only get there when I have to and I regret it almost every time.
Just stopped to get icecream and use restroom. Of course, icecream machine doesnt work at 9 pm. And restrooms look nasty like the rest of the place. Oh, by the way, if you would like a coffee cup from dirty floor this place is for you
You know...its a crying shame that in a community like Oregon, Ohio that holds a higher standard than most communities, that your child has to eat in absolute filth and no matter how concerned you maybe be about the safety of your child and ask DAILY for the security door in the childrens Playland to be closed and the security alarm in place to warn staff of possible jeopardy of your childs well being be turned on...youre only met with excuses on why they cant enable the security measures that should be in place for a childs and parents peace of mind. So... if eating in filth and not caring if any random person could walk in unknowingly and do God knows what these days to you or your child...yeah, eat here. But if you care about your childs health and protection... I would pass on by and find another place to enjoy time with your child.
This is literally the slowest McDonalds to ever be in existence. I wait at least 20 minutes in the drive through every time I go to this location. And then the employees at high and mighty like I owe them something because it took them 20 minutes or more normally do something that they want paid $50 an hour for. Never ever ever go to this location
These guys are always fast and accurate. Exactly what a McDonalds is designed to be. They nail it every time!
This place got my grandmas order wrong two times and then the lady gave us the wrong bag and we had chicken nuggets instead of a burger so we just took the chicken nuggets and left I suggest you never go there
Clean location, fast friendly service, fresh and delicious food. Definitely one of the better McDonalds locations
Went to the drive-thru didnt get the right drink unsweet tea got a Coke get home my sandwich doesnt have any pickles on it and they argued with me at the window about what drink I ordered
Been 13 years since Ive been back to McDonalds in Hartland, love the service and automated ordering with table delivery! Clean inside and all of our food was hot and great coffee!
Every joke you hear about McDonalds rolled into one store. Ice cream machine is down, registers are down, no one there to take your order, or were only serving breakfast, but not the item you ordered.
We just spent 17 minutes in line and didnt even get to the speaker box to order food absolutely ridiculous. The worst part about these new design double lanes is you can get stuck there
Clearly only care about drive through times and nothing else. They didnt put in the coupons and refused to at the register and the order was wrong. Was not impressed, I was not aiming high on expectations either.
Horrible horrible horrible fries! Half of them werent cooked and some were so soggy they werent edible. I was traveling do I had already hopped back on the highway and couldnt go back. My nuggets were also a little mushy- yuck! I had to throw the whole meal away and stop somewhere else for lunch- very disappointing!!!
Never even got a chance to order. Sat in drive thru line for 15 mins and the person never answered for the car in front of us. My 6 year old was crying because he had to go to the bathroom and he didnt get his hamburger.
Quality of food not good over priced
Very busy the evening ordered two sandwich s, little wait tho, but what do you expect at nine pm on Christmas Eve, but we always like McDonalds for all these years, Im seventh five, so Ive been going there a lot of years.
Food was quickly served and delicious. Their fries were cooked perfectly and the service here was surprisingly friendly. Would recommend this McDonalds to everyone.
Was here today a 3 year old autistic child wanted a balloon they had setup for birthday party.. manager wouldnt give one to this poor autistic child.. I should of video taped and posted on YouTube. Let the world see how evil this McDonalds is
Foods ok but the service sucks dont even say welcome to McDonalds you get what do you want! Was what I got pulling into the drive thru and drove off lost my business for awhile everything else better be closed before I go back.
Its always fun to pull away and see what breakfast is gonna be. I order a sausage biscuit but may get a Mcmuffin or burritos or what I actually ordered.
Horrible service. Sat at the drive thru for 15 mins before I pulled off. Would have left sooner but was blocked in by the other drive thru traffic. They were rude when I went in, and I didnt mention I was in drive thru. Always slow and rude. Spend more time talking amongst themselves.
Its fast food right? Well it takes on the average 10 minutes minimum to get two sausage McMuffins. And thats when Im the only car inline.
My wife and I ordered our food I ordered a double quarter pounder with cheese with no onions I ended up with a single quarter pounder with cheese and no onions or pickle so I took it back to the counter this is after we walked away and sat down I walked it back up stood in line told them about the mix up and one of the employees was looking for the sandwich u had I watched her put it in a bag and hand it out the drive thru window
My coffee. Tastes so old i had to pitch it and my strawberry pie was the nastiest expired i have tastesd pies right out of the oven .but they should of pitched the pie last week....do the McDonalds employees think the customers cant notice the difference..wow..i was disappointed and havent return...saving alot of money ..you know McDonalds has it good ..no worries about me..thank you for your concerns
This location is bee disappointing. My wife spent 20 minutes in the drive thru with 2 cars ahead of her and they still managed to screw up the order. Chick- fil-a is so much better...
Total reviews rating 3.2
199 Reviews for McDonalds 2023:
Review №1
2022-06-10Vat oil is never filtered for their chicken and chicken is a dark brown and is super old. By far the worst customer service wouldnt recommend coming here again unless youre use to a disappointment
Review №2
2022-04-02My double quarter Pounder with cheese was missing 1 slice of cheese, meat was very dry, almost no ketchup or mustard, just poorly made. Fries were over cooked and hard. It seems no one cares about quality here. The drinks, 2 large Cokes, were great.
Review №3
2022-07-28Im so sorry. I have to give this visit a 2 star rating because, the employees messed up our whole order.I ordered:A large root beerA 6 piece chicken NuggetA large fry.I got the large fry. But I didnt get the root beer or the 6 piece chicken nugget. But they did give me two 4 peice Nuggets so its okay.My mom ordered:A vegetarian double cheese burgerA Large Diet cokeWell they messed up and they removed the cheese and sauce and put double beef patties. So they did the complete opposite of what we wanted. They did give the Large coke but it wasnt diet. So basically my mom got a pickle and onion sandwich which was not what was asked for.So unfortunately, because the order was so messed up, I have to give a two star rating. Im sorry :(
Review №4
2022-05-23Went to this McDonald’s today around 11:30. So lunch time. All of our nuggets were ice cold. Fries weren’t cooked all the way. Kids didn’t mind, but I took mine back up and she didn’t even give me what I ordered to replace them. She gave me a six piece nugget instead of 10 and medium frie instead of large. Gave us a kids cup instead of medium cup. She said they were out but I could clearly see the medium cups behind counter. She was very rude. She didn’t even have to take my order because I placed it with mobile app. Horrible experience. Most likely will not be back.
Review №5
2022-06-15Every single time I come to thie location, my order has missing items. Today I was in a rush so I tried to give them a chance and this time I got all my items. But when I opened my sandwich, it looked like it had fallen on the floor. There was black dusty stuff on both sides of the bun! My food isnt edible at all! Ill starve before u ever come here again!
Review №6
2022-08-03McDonalds employee took my order within a few minutes. I waited 10 plus minutes for my order ( 2 regular hamburgers, 1 Sml. Blk. Coffee. Hamburger buns were not soft, hamburger (the meat) was just a little warm. Coffee was hot. Had one hamburger threw one in the trash. Finished drinking my hot coffee and walked out. Will not return. Armen l. Hagopian
Review №7
2022-06-07I ordered a crispy chicken sandwich and a large fry and the fries were old and the crispy chicken sandwich was black and just looked disgusting, so I asked for another order and I was waiting at the third window for 20 minutes and then went around the drive-thru for a refund and they weren’t even making my food. But I guess what do you expect from McDonald’s.
Review №8
2022-07-09Had problems paying with the app. They didnt include any hot sauce for my breakfast burritos and I even ordered extra. Food was cold.
Review №9
2022-08-07They do a great job I go out of my way to go to this McDonalds never ever had any problems with my food .keep up the great work 👍
Review №10
2022-07-25Tonight lack of staff was not an excuse for their incompetence. Management doing s*** not related to getting orders out and then orders coming out wrong is absolutely unacceptable.