Kerbside pickup
Yes
McDonalds in Columbus
Categories
Location on the map
Columbus, Franklin County, Ohio, US
Service options
No-contact delivery
Yes
Delivery
Yes
Drive-through
Yes
Takeaway
Yes
Dine-in
Yes
Highlights
Fast service
Yes
Great coffee
Yes
Popular for
Breakfast
Yes
Lunch
Yes
Dinner
Yes
Solo dining
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible seating
Yes
Wheelchair-accessible toilet
Yes
Offerings
Coffee
Yes
Kids' menu
Yes
Late-night food
Yes
Quick bite
Yes
Dining options
Breakfast
Yes
Lunch
Yes
Dinner
Yes
Counter service
Yes
Dessert
Yes
Amenities
Gender-neutral toilets
Yes
Good for kids
Yes
High chairs
Yes
Atmosphere
Casual
Yes
Crowd
Groups
Yes
Payments
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 614-324-2380
Site: https://www.mcdonalds.com/us/en-...
Site: https://www.mcdonalds.com/us/en-...
Opening hours
- Monday:5AM–11PM
- Tuesday:5AM–11PM
- Wednesday:5AM–11PM
- Thursday:5AM–11PM
- Friday:5AM–11PM
- Saturday:5AM–11PM
- Sunday:5AM–11PM
McDonalds in other cities:
Comments (199)
Ordered some Nuggets and a McDouble for lunch. Not even 10 minutes after I finished eating I was sick. Food Poisoning
Im loving it. They was prompt with my order. I was surprised to see all the people working in the back. I see a lot of understaffing going on at restaurants and other places and im glad to see people actually working these days. Keep it up.
Me and my son got 2 plain quarter pounders from there and it seemed like they cook some old ones again they were hard as hockey pucks and had no flavor and the fries were super soggy
Went thru drive thru no service went inside ordered and waited 15Mins to receive my food. Drive thru was more important than dining room.
Some of the staff were not so friendly doesnt look like they were having that much pride in there job or maybe just it was a bad day for him either way the atmosphere was okay
Second weekend in a row theyve screwed up my order. Gets orders wrong all the time. If it werent the closest location I wouldnt ever go there again.
Ive never really received bad service here but would suggest updating the hours. I rarely try to go, but it never seems to be open when I do go and its always at random times. I went around 8:50pm today and the drive thru seemed open but no one answered to take my order. There were several cars in the lot and workers inside. Ive had this happen nearly every time Ive tried to go the last year or so. Please post accurate hours.
Took a very long time. Was waiting on nuggets, they had everything else bagged, so everything was cold except for the nuggets.
9/13: six sauces for ten nuggets and no napkins - this is an example of a “single point of failure”. Do better.
I frequent that particular McDonalds often because I work nearby. Always get good service.
I was told to pull forward to wait. Bags were brought out 3 times with the wrong order.I was there over 40 minutes and left out of frustration with a partial order.This location is terrible
They yell at you at the drive-through. I guess Im worth getting yelled at if Im buying cheap sandwiches.
Waited for almost 20 minutes and still didnt get my food so i asked for a refund. But they want 15 per hr please do something about this or just close it down .
The woman working the front register did not miss a beat, very hard working staff member. The food was great but mostly impressed with the staff.
They cant seem to manage mobile orders. Ive had to replace my order with this location the last three times I tried mobile. They used to know how to handle them, not sure what changed. The female manager that works mornings will try to gas light you and tell you someone already took your order, or you never placed an order. Then after making you reorder, its never the correct order you receive. Awful location.
Meh... Buns on the big mac were unbread like, fries luke warm n rubbery. And they charge extra for your drink when getting a value meal ..the 2nd Mcds that did this recently....no value here..
The drive thru line was long but went fairly fast
Went to pick up my mobile order at the drive thru and the worker was having 3 min personal conversation as Im waiting for my food.
Update: How can you upcharge by 2$ or more dollars on everything you sell, skimp out on the portion we are paying for, treat the customers like they are bothering you, I just dont get it 😜 🤔 also I buy a 6$ crispy chicken and not only can one of your stores decide if pickle goes on it!! BUT they give me the stem from the tomato 🍅 😔 I just dont know 😕 this has went from bad to worse is our fault for wanting to spend our lunch money at your restaurant? And what an incredible inconvenience that almost every time I have to order a lot of food 🙃 I have to feed my husband and 3 kids!!
If I could give this 0 stars - I would. I walked into the lobby before 6:00pm to be yelled at rudely by 2 people not even in uniform, that the lobby was closed. In my confusion I tried to clarify when the lobby closes each day, whether I could order to go, even if I was permitted to walk mobile order curbside pickup. The 2 individuals continued to yell louder with each question that the lobby was closed. Needless to say I wasnt able to order. No food. Completely rude and unprofessional. I wont ever return there.
This is one of the few McDonalds that Still only offer drive thru service. And just to make it even more difficult they closed one of the drive thru lines.
I understand being short-staffed, but the app shouldnt let you check into the dining room get out of your car walk to find a locked door have to unpark get into a long drive-thru line and wait an additional 25 minutes to get your food. The clothes dining room sign should be visible from the street. And without a dining room it seems a bit ridiculous to have to wait 25 minutes to get a burger and fries at lunch time.
Just a normal McD. Nothing special or un special
Ordered two orders of chicken nuggets and fries and only got 1 BBQ sauce.
Today was quick but normally slower and order was correct today and is almost Always wrong! Ask for 1 item with or without certain toppings .. such as frappe .. 2 , 1 with whip cream and the other without .. always both with lol! Lucky just a preference and not an allergy though ..
Horrible!! Rarely do they ever have breakfast burritos and now it is 6:12am and they are not open. Amazing how people want $15 per hour and can’t even open on time. Minimum wage is for people who have basic skills like….being on time, brushing your teeth, wearing matching clothes etc….
Dude! This is the worst McDonalds. lolThe lines are soo long, even before the pandemic and the great resignation! lolWe waited online for 20 minutes on Saturday for 20 mcnuggets and one large fries with bbq sauce. When we finally got the order, no sauce. We asked the guy, who was in his phone at the window for our sauce, he walked away and 5 minutes later he never came back. We left with a line circling the building. I didnt wanna hold anyone else up. Just. Dont. Go. Here. lol
2 lanes for the drive-thru. Only 1 was open the dining room was closed. It took me 34 minutes to get my order, has my order of food but still had to wait 16 minutes for 1 cup of coffee... So never the less MY FOOD WAS COLD....
I recently lost my mobility with my car so I have no access to drive-thru at this location. I found out that the dinning room is only open for lunch which ends at 2pm. They had employees sitting down and doing no work while on the clock when I went inside. The food was ok, but my sandwich looked like it was thrown together without care. This location also closes at 8pm which is unheard of until I started going here. I have stock in the company and often think why they close so early.
Shake machine broke half the time and they only keep Shamrock around for a few weeks.
Comfort food - yum. Endless supply of coffee. Takes you back 40 years dining there - in a good way.
Services was reasonably fast and the people were reasonably polite went through the drive-thru and the ground on the outside definitely need cleaned up
Definitely not open 24/7. Thank you for the pointless trip out in the snow. Please update your hours on this app.
Yet again 😪 another #@$!ed up order but thanks for the free tripple. But unfortunately that messed up someone elses order
Good food service was good too
2 cars in front of me in the drive thru and all is going well. I pull up to get my order of 2 McChicken sandwiches and a large iced tea. The car is blowing his horn behind me as I wait patiently for my order. Looking thru the window I began to have second thoughts on waiting on my food. The inside of the store was a chaotic mess. The drink service area included. There were cups falling from under the front counter onto the floor. There were boxes poorly stacked on a cart. One staff member was walking around with her coat on, her phone was being utilized, and she appeared to be taking orders over the headset. Now with at least 4 cars behind me and still no sandwiches are coming out the window yet. 5 minutes I spent at the window, and the sandwiches were cold with the lettuce and mayo all in one glob on the edge of the bun. Seems like most Mc Donald have went to horrible service since the inside has been closed. I will just add this store to my lengthy No McDs from there list. Such a shame.
I’ve been waiting in curbside for 30 minutes and ordered my food 45 minutes ago.I’ve watched them help everyone in the drive thru and it fill back up and get cleared out again three times.One girl came out and told me they was out of the drink I had asked for and even offered a free second drink sense they was out.But she never returned with the food or the drinks
Pleasantly surprised with a medium frappe instead of the small one i ordered. Great way to recover after charging me a quarter for a cup of ice. Ill be back
Its just ok for a McDonalds. Sometimes you can get through quick... other times you wait more than 15 minutes just to get to the window. But hey.. burgers are cheap.
I dont care if its your first day on the job or if youve been there 20 years. Not one customer should have to get their food made this way!!!! Soooo sad!!!!!
All in all, really good. It was busy, but employees were polite and accurate. The food was hot and they remembered napkins and ketchup. This McDonalds gets an A in my book. Yes, I have a book...
If I could rate 0 I would worst service in my life abunch of kids no rush or hurry no care in the world sit by the mic for 9 mins before they took my order the last time I come here.
About as wrong as you can get an order…
Average. Fries warm nuggets half done.
Horrible. Why do I keep going back to McDonalds? Other than there breakfast items the rest of their food is just plain nasty. No one takes pride in there work, its not just McDonalds its all fast food restaurants. My burger was so hard I couldnt eat it. The fries omg just hand me a salt shaker n keep the fries, way way to salty YUCK!! DONT KNOW if Ill ever be back.
I know its in the middle of the lunchtime hustle, but this was a little excessive to wait over 10 minutes to order and then I had to wait another 10 minutes for 2 McChicken Sandwiches.
The coffee is great the food is fairly decent the service could be improved and the parking lot cleaned up have a blessed day
They get the orders right the staff is very professional and friendly store is well managed from my prospective never had a proublems in 3o years of patronizing this location
Worst McDonalds I have ever been to.
Restaurant lobby not open enough for those who dont drive a vehicle thru the drive thru.
I would have given this a perfect review, but I wanted 4 strawberry cream pies and were told 10 minutes. It took 20 minutes. I understand being busy and the cook time, but be more honest with wait times. I would have waited 20 minutes gladly or I would have just said no and you would have still received a 5 start rating.
Worst service EVER. Rude employee taking trash out went around to take the can out and coming back decided they didnt want to go around and hit my car. When I said something they said they didnt do anything but they did scratch it. Waited 20 minutes for curbside service, went to do inside to inquire and someone finally came out with my COLD food and when questioned on the time I was told I should be happy it wasnt longer. Rude and disrespectful place, dont go there.
Ordered through mobile app. Usually takes about 5 minutes to bring out your order at other McDonalds. This one took 15 minutes and shorted me 4 hashbrowns I paid for. I was buying breakfast for my crew and didnt have time to go back to fix the order. At least my guys got their sandwiches and burritos.
Wish that the USA McDonalds had the purple BTS packaging. All we got here in the usa was a paper bag as our keepsake. Wish we could also gotten those shirts that the crew wears. Had to go to Amazon to order a fake one. BTS Army deserved way more than what we got here in the USA.
They have a very difficult time with my special request ice cream cone order SOME of the time. 3 out of 5 visits it is for some reason really confusing. But today was the 1st day that the drive thru person was actually rude to me. I mean REALLY! it is just ice cream and I am a very easy going person. I never raise my voice or get upset. I just wanted my it done correctly. And I could she had an attitude about it. Very unprofessional. I wasnt sure why she was so upset about, she didnt take the original order . Everyday I take my toddler and dog to the dog park and then we go to McDonalds for ice cream. My order goes like this: May I have 2 ice cream cones please and one of them is for my toddler so please so do 1/2 of the normal amount of ice cream on the cone Like I said 3 out of 5 times I have no issue and I am handed 2 ice cream cones and 1 of them is a special request with just a few swirls of ice cream on the cone.The other 2 times I am handed a cup with a cone on top of it or once I get to the window I am asked again what it is I want. I repeat it and I will get a blank look back or like today a rude look. Or I will get a cup anyways. I never anywhere in my order ever mention wanting a cup, how can she eat her cone and ice cream when it is upside down in a cup? I dont know. I rarely write reviews unless it is a good review but this really bothered me today that she was so rude to me just because they were not understanding what I wanted for my toddler. I wont go back to this one again for anything, which I am sure is fine with them. Now I have to drive 5 miles out of my way for 2 ice cream cones everyday, just to avoid this nonsense.
It was not a good experience. I had been up all night at childrens hospital with my daughter, stop there to get two lattes to keep me away for my hour and and a half drive home I asked 2 sugar-free latte and then we got some nuggets and fries and a cheeseburger. Our fries were stale and left a nasty coating in our mouth and my lattes were so sweet that I could not drink either one of them mind you I paid for two large lattes so needless to say I was not too happy and I wouldnt go back again.
Miquel (manager) was the only good experience I had as he was the manager who answered the phone when I called to rectify my horrible experience. I had waited almost 20+ min on my Curbside carry out, had to go inside to get it to find the employees fake punching one another and completely disregarding they had a guest in the lobby. After getting my food, the fries were only half filled, only got 1 of 2 of my triple burgers were in the bag, no bacon on my Travis Scott burger, no BBQ as requested, and not only that, the food was room temperature. Did I mention the two employees outside smoking weed at the front entrance? Avoid this place, go to the Wendys down the street.
Fast, fresh, and the staff is pleasant. Dont think you can beat an Egg McMuffin for a nice simple breakfast when youre in a hurry. (At a McDonalds in England I discovered they brushed the top of the muffin with melted butter...wish they did that here!)
More than enough employees but not one and i mean not even one person not even one of the 3 mangers that were there tried to help us . we were there for over 10 minutes before we walked out the door. Will never give this location any of my hard earned money. I work for an restaurant and i make sure i get someone when i see people standing waiting to be helped..
Fries are still partially frozen, they dont give you all the food in your order and the supposed manager is rude. Hangs up when you are in the middle of a sentence when u call and doesnt seem to care that they didnt get your order right or that they are serving under cooked food to people.
To bad costumer attention..... BAD BAD BAD REVIEW..........JUST WANTED A GOOD SERVICE THAT I PAID....BADI ORDER A DOBLE CHEESEBURGER ... AND THE MANAGER WITH A BAD ACTITUD....BAD SERVICE
My mother and I stopped here for a quick bite to eat. We order food for 4 kids and 4 adults. The staff got the order correct and moved us through the drive thru line quickly. When we recieved our food it was hot and fresh!
Very fresh fries, but longer than usual wait. And the flies outside are really bad. But okay for a McDonalds
This is the worst mcdonalds i have ever been to. They have trouble giving hot food along with the correct items, or for that matter you will be lucky to even get your items that you ordered. If you happen to not get all of the items that you orded be prepared for a argument with there management who will swear up and down to your face that you are a liar and that you are just trying to get free food from them. If they didnt give you a receipt and you are missing items you might as well just except your loss because they will refuse to give your items.
Not open 24/7 not even open past 10pm complete bullshir
Not open 24 hours. I dont know why it would be hard to update your hours.
Food was good as usual. A patron familiar with the store manager went on a verbal rant on some foreign man, dropping numerous F-bombs. I was with wife and grandson. She was allowed to stay and repeat the episode to anyone whod listen. Very unnerving and ruined our day. Manager should have asked her to leave. Wont be back!
Normally closes by 8 or 9pm, but always busy and always gets my orders right and normally I get big six person orders
Drive thru was faster than usual
Food was hot and fresh.
We told them what we wanted. Then she asked us a second time. Then got the order wrong anyways. When youre tired from work and you buy all your kids food and its wrong. It really upsets you. Especially when youre asked twice about your order and then they still get it wrong. And you want a raise, really?
The place was clean and the service reasonably fast. However the music system was pairing and you couldnt hear any of a table conversation. I called the phone number on the recipe and brought it to their attention. They said it would be looked into. 3 days later and nothing changed.
Must Have Been A Skeleton Crew. It Was A Long Wait To Order And Getting My Food.
They close at 9pm but by 7:55 they park their little Ford focus in the drive thru with cones so nobody can order food. I guess they really close at 7:50.
McDonalds hit the spot for me today. I had a quarter pounder with cheese minus onion cut in half and it was served to me just the way I asked for it. The lady at the drive-thru was very friendly and courteous covered every base such as asking me if there was anything else could get for me. I was very pleased with my order and in turn did their survey oh, and the next time I buy one Ill get an additional one free. Keep up the good work McDonalds!
The communication between staff seems to be much better than previous ones. Food fresh and hot and the male morning manager & staff should show Taco Bell how to communicate with each other, work as a team and be proficient.
Late night staff are rude, complained that I ordered an ice cream cone ahead of ordering a meal (why would that matter?) And then complained about my chip card that he had to insert it twice for it to read (not my problem either), should quit if you hated your job that much. And Ive had several occasions where the food I get thru the drive thru were different than what I ordered
Ordered a large fry, West Broad St store. They were cold & hard. My favorite fries in the world. So disappointed, had 2 ask for fresh drop of fries & went inside. Finally the third time, they were right. Wont visit that one again.
The worse experience in a long time. First staff was just rude! Second staff was lazy. All staff need training on good customer service. They even allow the homeless to shack up there. Nothing against the homeless but if it makes other customers uncomfortable. I took my special needs consumers there for dinner. Never again!! Employees yelling out Spanish then telling at customer because they dont understand. Your in USA speak English at work speak what you want at home.......
Ive waited now 35 min for one cup of coffee. McDonalds clearly isnt set up for their drive-thru. If not stuck in a line of cars, Id have left long ago. Is anything at McDonalds worth over 10 minutes of time. No!
Cant really go wrong with this McDonalds, never had an issue anytime Ive ever been there. They are quick, courteous and the place is clean including the bathrooms. Food is always right even with special orders and the staff seems to usually have a smile on their face.
The service was fast but i got mixed up with the lady behind me and paid for her food. Not a big deal as we had comparably priced orders. Next time id ask the cashier whats on the order before paying.
Im not sure which location of McDonalds this is but I had nothing but bad experiences with them all from Kentucky to Columbus OH! Went in to buy coffee and it was so cold inside the restaurant I told them I was going to drink it in my vehicle. But I was told if I did I wouldnt be able to come back in for refills! Im talking about what would be maybe 10 minutes. The very worst experience was at the Lagrange KY location. I walked in the door and floor was a huge puddle of water and had a terrible fall. Mgr acted like they could care less. Funny thing was I was there to buy a $1,50 cup of coffee and after I explained how bad I was hurt I still paid for my coffee. After I left I thought wow if it had been me handling the situation I would have given the coffee! Its been over 24 hours and Im still waiting for a response from corporate how to handle medical care. Cant put weight on my knee, cant use my right arm because it affected my shoulder and neck and injured my hip. If they dont contact me soon Im going to the ER. Dont go to these locations or at least be aware of how they treat their customers!
Very poorly managed....its as if the person taking the orders at the drive through has lapses in memory or something. When you get to the pick up window theyre never really sure what you ordered....Ive stopped at this McDonalds probably 100 times...it is getting so much worse! Manager always standing in the middle of the pick up area with his hands on his hips!
Conveniently located south of downtown, the restaurant is surprisingly quick based on the amount of patrons it services every day. Always clean and friendly inside the store. There is always a large gaggle of older gentlemen telling stories in the restaurant.
I’m honestly just confused about the whole dynamics of this fast food restaurant. It’s not even the staffs fault. They are very clearly not properly trained and at this point I’m wondering who runs and or manages this particular location. I have managed plenty of businesses in my day and i just can’t imagine why anyone should sit in the drive through for 45 Min for some nuggets and cheeseburgers. Managers can’t get mad at staff if they don’t train them and McDonald’s can’t expect customers to pay for FAST food when you wait 45 Min for it. I absolutely hate this location. It needs serious help.. I would love to share the photo of the girl at the window with her 10 inch over grown acrylics talking on her iPhone 5 in a sparky case at the window WHILE taking orders. But idk how to post a photos on here. #ratchet
What a joke. Customer service was non-existent. Took more than 15-20 minutes for a McChicken and iced coffee to be made and not once I was asked about my order. Cashier was probably lost to which job she was doing. Drive thru was even more bizzare.
Update: It was ok, just disappointing, we sat in that drive thru for 24 long minutes! Not even an explanation or sorry about your wait, nothing! Ive been here before & it was pretty fast & food was good. I wish that I could say that about this visit. Besides waiting in the actual drive thru line for over 20 minutes, I did actually make it up to the window to get my food. Well, the manager was inside there totally talking down to an older gentleman. It was really kind of crazy to watch bc this woman was supposed to be the manager, & actually set a good impression for those younger employees working there. Not this lady! Very, very rude & totally obnoxious! Wow! But instead of getting my food all of the employees were to busy watching thier manager say some very rude things to a gentleman that wasnt even being mean or rude to her. I honestly think something was wrong with his order & that was why at /we were held up in the drive thru for so long. But Im not sure?I will drive the extra couple miles just to go to this McDonalds. Its newer, its much faster, & the people are actually nice there!
Worst customer service ever. Two girls at the counter did not smile one time. Didnt listen to our order. Missed part of the order. Asked if I wanted for here or to go, I said here, they put it in a bag anyway. Got an attitude when we asked for our 3rd drink cup, found out they missed an entire meal. Im giving it one start because the food was hot at least.
The food and service was great... But some bad news ☹️ the real reason why u cant get ice cream at. McDonalds isnt because the machine is broke its because the machine is dirty and they feel guilty giving you ice cream from a dirty machine. How many times does dairy Queen tell you know we cant serve you ice cream NEVER
Sat in drive thru 9:41pm to 10:51pm, got to kiosk, no greeting, just we cant take orders due to kitchen being closed for 15 minutes asked to purchase just a coke, answer was no. The bad reputation continues at this location, not going back.....
Drive thru is extremely slow. 20 min total. I know i should have left. Cashier was very rude & the young lady who handed me my food was worse. She literally got an attitude because I alled for napkins i should not have had to ask for. Will not return to this McDonalds again. Id rather drive out of my way.
Fries where absolutely old and cold. They where way too salty as well. The meat on our burgers was tough and deff past there time. Not at all happy with the quality of food. Fast, fresh, and friendly? FIRST IN FIRST OUT? Dont know if there store manager or floor manager really knows how to delegate, multitask, or maybe the trainer isnt the right person for the job at hand. Anyway I didnt enjoy this last visit to McDonalds.
Chris and Taylor made our experience awesome. Sometimes simple attention to detail and making a personal connection with customers speaks volumes.Thanks Mc Donalds staff.
My roommate and I ordered from this location via UberEats, the order arrived incorrect. Id specified no sausage on my breakfast platter (that was supposed to include a biscuit and it didnt) and it arrived with soggy eggs and a sausage patty. Im a vegetarian of 5 years so I tossed the eggs as I didnt want to chance eating them. So I enjoyed some soggy pancakes and hashbrows along with an iced coffee that was full of grounds. My niece got pancakes as well, hers were even soggier than mine. I rarely eat at McDonalds, but due to the lockdown, and working from home, it seemed like an easy option for a quick breakfast. Turned out to be a waste of money.
Horrible service never gets orders correct. Staff us rude. Customers be drunk I felt scared a group of men just kept harassing me and my daughter. Everyone in McDonalds saw the men they just laughed. When i finally approached the counter I asked for the manager. Which I knew they were going to say she wants there. This isnt my first complaint. On McDonalds franchises. I said to the young man I wish she was cause I wish someone would have made that guy leave.
Dependent on the time of day this goes from a 1 to a 4 star mcdonalds. But lets be honest even bad mcdonalds is ok lol if they have more than 5 cars keep going or you will be waiting awhile
So I ordered glazed tenders and large fries. Specifically asked for 2 ranch cups. Pulled up only to see no ranch in my bag. Asked the older red headed lady at the window if I could get my ranch and this Heifer has the audacity to give me attitude taking about I can’t just be giving them out like that. They were on my freaking receipt! It’s not a big deal but don’t give me no ducking attitude when I ask for the things I didn’t receive!! Happened 10/29/2019 at 1:22pm Order #91i could have been petty and asked to speak to the manager for the way she was acting with a customer but I’m not that petty! So writing this review instead smh
I know theres a lack of employees, but it took me 40 mins to go through the drive through
One of the much better McDonalds in my opinion. Has a high volume of business so my food is fresh 95% of the time. Definitely room for improvement with some staff but not enough for me to stop coming. Like I said this is one of the better locations vs great southern which is about 8 more minutes down south high.
Waited in line for 15 minutes. Ordered a strawberry shake and guess what!? They wait until I arrive at the second window to inform me the machine is down haha! Go figure right!? If these kids would put their phones down maybe they would have time to clean the machine so its functional smh
Theres nothing worse than going through the drive-thru of McDonalds getting some cold fries and thats all you ordered in an iced tea
This location closes early all of the time, and they often dont notice when someone pulls up, leading to lines taking longer than they should in the drive-through. The food is usually right though, and they dont get lazy and shut off their milkshake machine like other locations.
I live near here...and I would drive 10 minutes to the next closest McDs if you are really jonesing for it...hands down the slowest McDs I’ve ever visited. You’d think maybe they are taking so long because they are making you fresh fries or something. Nope. Never the case. Or maybe, “hey, no line! This will be quick!” Guess again. They’ll still figure out how to take 10 minutes. Staff is nice enough, just can’t figure out how to make fast food anything but slowly.
Fries are cold but staff is great
Food was good but the older black lady that was in the lobby part on 1-4-2019 @ 9:10 a.m. is rude as can be. Wont be coming back. Let me finish filling my drink before you get rude about my drink trash... All other employees were amazing
I got there@ 11:27am. I was the ONLY customer in the building other than the ones dinning in I did not walk out until 11:37am I only had 6 items from the 2 for 2 & a drink. They took care of like 4 customers in the drive thru & a man that came in after me. Which Im not really understanding. They pay more attention to the drive thru than anything else. Its like this every single time. At least they got my order rite which is slim to NEVER. I guess I should be grateful for that.
This McDonalds its a hit an miss with them. One day u will go there and everythings perfect, then u go back the next day or so an everythings not perfect or even ok. But whatever its fast-food right.
Went in to get a single burger and small fry. Sat down and after 15 min the food came. I was the only one in restaurant. Maybe one car in drive through. This isnt the first time this has happened.Two stars for the fries being hot.
McDonalds has some good deals. I got 2 for 2 breakfast muffins and I brought my own coffee.The service was fast. The food was hot. The price was good.
Fast food, nothing special, but this place seemed more hospitable than most and the food was hot, tasty and fresh... the facilities and dining room were clean also.
Ordered two hamburgers fries and chicken fingers fries were brown and disgusting and bugeres were barely wrapped!
Bro this McDonald’s has the most problems out of any of them as far as food goes there fryer breaks they don’t have fish sandwiches or breakfast burritos ever the drive thru lady tells ppl there out knowing ppl ain’t going to believe that McDonald’s out of fish or breakfast burritos no way I drive down the street and they have it never seen this many problems at a huge fast food chain it’s got to be the ppl working there no way accidents happ that much
Was told I would have to pull around because the fish sandwich was not ready. They totally forgot about my order and after 20 minutes I went in to get my food. I was handed my order that was sitting there and it was cold. No apology was given no thank you!
The drive through wasnt following the every other car order its supposed to so it took longer than it should have, and then when we recieved our food the order was wrong. It was correct on the receipt but they still couldnt make it correctly.
Waiting 30 mins in a lane waiting to order. When they finally spoke they said be with you in a moment. Another 15 mins went by and nothing. So we left. If I wanted to wait 45 mins to order I would have went to a sit down place and enjoyed a meal.
They was slow as hell took 35 minutes to get through the drive thru after they finally took our order
I am never eating at the store on the corner of Broadway and parking ave ever again. Lousy food and when I took it back they couldnt have care less. Manager looked liked he was 15 and just shuffled around making fries.
The meat was actually juicy(thistime). Love the service. Very respectful employees. Loved going there. They made it worth the trip.
Only ordered 1 McFlurry--behind 4 cars for over 5 minutes without one car moving! Ridiculous, unfriendly, stagnant service-- so we pulled out of drive thru and bought from Wendys instead, across the street
An absolute nightmare. Pretty sure someone spit on my food. Getting second professional opinion to determine if spit or human saliva is on my food. I hope Im wrong, but unfortunately this is more common than everyone thinks.
I must say I do love the self order kiosk that they have. No mistake here, just type in the order and print the receipt and give it to the cashier. Then voila, theyll bring your food to your table!
Placed order for dine in. Food came in bag. Someone not in the mood to clean trays? Was given a number for order, but employee steps out to counter and mumbles contents of a order. I cant hear them, food was in a bag, I assume it was a carry out. Waited a little longer, noticed my number is now off the screen. Went to counter and not one person would acknowledge my presence. So I had to stand in line with people placing orders to finally get to speak to someone. Yes the mumbled bag order was mine. So that was a 20 min ordeal for cold fast food. There is a number system for a reason. Use it. Bun was also stale. McDonalds takes a lot of the thinking out of their processes, for these very reasons. It really takes more effort to mess the system up.
I was leaving a softball tournament and needed a quick bite to eat since I was unable sure f the later part of the day. I understand being near close but I pulled up to the drive thru with 30 minutes left and I was not greeted or waited on I dat in the drive thru for 10 minutes like this and still no answer. Poorest McDonalds ever...
Terrible service. Ordered happy meal for my niece, when I got home we opened the nuggets and got just a bunch of tartar sauce. Not sure if it was an order mixup or what. Gave us a new happy meal, but didnt apologize at all. Just a bunch of unenthusiastic teens working.
Pretty much what you would expect from the golden arches. It could have been cleaner. On my visit I did get old food. I like filet o fish sandwiches but getting a fresh one is difficult to do. I would not spend a lot of time around the parking lot. Not the best area in my experience. Im down with the clown but I cant recommend this place. I guess I got spoiled by my home McDonalds having fresh food.
Lines always extremely long, everything moves extremely slow, orders always wrong, and they cant update their hours online so when it says closes at 9 pm , theyre closed by at least 8.
This is the worst McDonalds ever. They NEVER get your order right. Ill definitely not get food from here again!## Go to great southern. Much Better!!!
I consistently go to this McDonalds and they consistently give fresh and great food, along with being very corgal and providing great and fast customer service even though they are a very busy location, but they give you your food as fast as possible. A little tip regarding this location: if you want your food ASAP, go through drive thru, because I worked at many fast good restaurants, and there priority is drive-thru so cars dont get really backed up especially there because theydont have a lot of room for drive thru so they really try ally recommend that everyone go there!
Staff doesnt pay attention to order missing 10 piece Chicken Nuggets for daughter and i ordered No cheese and no mustard on Quarter Pounder with tomato got two pieces of cheese one on bottom and one on top patty was old and broke in half when i called they said they would just replace what was messed up so two trips all on me for their screw up. I wish i could post pictures paper on top says no cheese no mustard inside a Quarter pounder with double cheese stay away from these places cause they dont listen and it is on you if they mess up go elsewhere
Instead of having car pull forward on something that they had to make fresh they held everyone up. I waited 12 mins. and 18 secs. To get 2 milk shakes and 2 frappes and i ordered strawberry they give me vanilla. I just left with the vanilla before i got more upset. Both of your South High Street stores in Columbus Ohio are worthless. I used to eat there but will only get frappes and shakes anymore because they can not get an order right to save their lives.
This McDonalds could be a good place, however classical mismanagement of the restaurant by a Chrissy is driving the workers that will actually work away. This business is struggling because of the lack of understanding of the individuals who are working there and the unfortunate reaction of pulling out the whip for the ones who are working and ignoring the ones who think they only need to be there to work.
This is one of the slowest McDonalds every single time. I only come here for my son! Not to mention their store hours have them open late and close early. Always annoying
This place is getting worse :( I love McDonalds but something is seriously wrong with this location - this time they gave me a side salad which was all brown and had a label please enjoy by 7:56 am for todays date when its already late at night. But the guy behind the counter was so unfriendly that I dont even want to complain. Will never come back :(
Guy in drive thru was stressed from the rude customer. Could tell he was having a bad day but still treated me with respect and kindness. Kudos for keeping it together.
Slowest worst service ive ever experienced.. 930pm walked in only customer inside 4 different employees looked at me and turned around and continued to walk around the kitchen or sack extra fries. They appear more worried about closing for the night than taking orders. This location might be managed by a high school in not sure, but service is not a priority.
Restaurant still has not open inside for customers to walk in and place order. Drive Thur speed of service for that time of day is not good. Please work on service and order correctnesss.
This place is very unpredictable, one day the service is great the next it horrible. They raised their prices on most of their products. Very bad moves on raising the sweet tea price, because many people stop going here completely because of that.
Just stopped in for my large Carmel frappe with no whipped cream. I think theirs is better than anyone elses, even Starbucks!! Five stars is for the frappe only. The rest of McDonalds food is just McDonalds food.
Stopped at this McDonalds tonight at 7:30pm and they have the doors locked with a sign saying lobby closed due to under staffed but yet they have people sitting i side smh but then dont want to serve people who are walking threw the drive thru. This McDonalds has really really went down hill over the years & in my opinion this use to be the best McDonalds on the South Side but not anymore.
Twice in one week bad food and service via drive thru. Go to Wendys down the street. First time french fries were so salty they were inedible. Second time got my entire order incorrect. I was on way to work so I didnt see this until I was at work.
Went through the drive thru today. I was the only one there when I first arrived. While I sat there waiting for them to take my order two vehicles go through the second lane. I finally said hello and the guy tells me hold on he has to count his money. So two cars got to give their orders and move through while I wait. I didn’t say a word when I got up to the window. The guy took my card and didn’t even look at me or say have a nice day. Then I get back to my office and find that the iced coffee I had been drinking had a moth floating in it!!! I’m furious
I dont get McDonalds often as fast food isnt the healthiest thing to consume. I decided to go through the drive thru this evening and received all of my son and is items as I would expect from all locations but am often unsatisfied. My mcdouble had all the onions, pickles, and condiments at the right ratios, fries were crisp and salted but not too much salt, sweet tea was sweet without having sugar crystals in it, and my sons nuggets were cooked adequately. Will definitely be going back to this location when I decide to choose fast-food again. Plus workers were nice at the windows.
No inside service...not even carry out. Line for drive through was spilling out onto High Street. Auugghhh !
Close to home but tends to be very crowded at lunch because its close to downtown but 2 ordering lanes help move you through the drive thru quickly. Great place to have a quick bite or have a shake/sundae/frappe` and enjoy the free Wi-Fi. Employees are friendly and is kept very clean especially the restrooms.
Above average McDonalds. Has a nice seating area and a seemingly nice staff. Good location and good food. Overall pretty good experience here. If youre looking for a McDonalds, consider this one for sure.
Manager was cold and aloof to his staff and customers of color. The young lady who took my order was very welcoming and professional.
Very fresh food and hot.
Just your classic American stereotype restaurant with plenty if great food that is less great for your body but youre in America so who really cares about that right? It also stands to the stereotype of Americans. The ones that take their job with a grain of salt and it shows haha. But you cant expect them to be a top of the line restaurant, politeness isnt part of the American burger. Just the fact your eating a burger says enough. QED
Incredibly inefficient location. Unprofessional front line staff. Took 20 minutes to get a simple order filled. If youre looking for fast food, Id strongly suggest avoiding this particular store and going elsewhere.
Yall seriously need to check the attitudes at the door! My wife left out of there so mad she was ready to come across the counter on somebody! You are at WORK! ACT LIKE IT! And this is German Village! If you insist on bringing yourselves out of the ghetto to work here, thats great. I dont begrudge anyone finding a job in a safe neighborhood, or a better way of life. But the people that live in this neighborhood for the most part are peace loving, easy going, hard working professional types. We dont come in here just to bother you, harass you or give you a hard time. Please show us the same courtesy! Were just customers. Were hungry, wed like some food and maybe even a smile without all the attitude. Not saying hello when someone approaches the counter, more concerned about conversating with each other behind the cook line, talking on your cell phones, serving cold fries, and arguing with customers when they ask you for something, UNACCEPTABLE! If you want to be that rude and ghetto to customers, then go work at Grant and Main where that sort of thing is expected.Now, I didnt call corporate THIS time, but trust me, I did get a few names, including the one on the receipt as well as the managers, and if this ever happens again to me or anyone I know, heads will ROLL! I wont stop calling and emailing corporate until half the people in here are without jobs and get bounced out the door. Not asking for much, just some hot food and whatever you can muster in the way of basic customer service. Thanks.
They always forget to put all your food in the bag. The cashier you could tell was new and confused up front alone. We waited 1t mins to not get all our food and have to drive back.
Its always an issue when ordering at least one thing is wrong with my order. Usually there pretty backed up and not very friendly. But hey its McDonalds
Shamrock shake is here buy one and mcdonalds will donate $.25 to RONALD MCDONALD HOUSE
The staff was very professional, the store was clean and the cashiers where very polite and caring.The store manager and staff at the McDonalds Reynoldsburg on Main Street may want to come to this location and do cross straining
Lines were extremely slow but the staff was absolutely wonderful. The politeness of the staff definitely compensated for the lines.
The man running the counter was so stoned out of his mind you tell him your order and only rings up half of it. And then done it to the people behind us as well....they were out of cups and tea and no organization at all. And when you ask for something they were rude
We ordered two sandwiches and both of the buns were as hard as rocks. Tried to get replacement sandwiches and the manager said she can only replace one because my boyfriend threw his away.
Slow, workers didn’t want to be there and were rude, lukewarm fries that were waited for for 15 mins.
This location is usually clean and they are very accurate on orders. The wait time on food in the evening is longer than normal but the food is always fresh and hot.
Great visit today. Fast service, even while busy. Polite and courteous cashier with a smile. My burger was hot and fries were fresh.
Over crowded and slow ... They have a u-scan there where you use your card ... Well I watched a group of men use it they got their meals at different times ... While one was eating the others still waiting .... I think that doesnt work if come together you should eat together so that you can leave together what since does that make... Not to mention there was an employee complaining about working there and was going to quit ... I think that McDonalds was very unorganized.
Its all good at the McDonalds
The drive through at this one is a bit odd..... upon entering the lot from High street, you immediately merge to the LEFT! They were out of McCafé mix, so just a regular coffee for me today.
Young ppl who work there have bad manners and bad customer service skills,
It was less than good. Just that feel that they are slappin stuff together and serving it. Burger King or something of the like for me next time. More of a social club for some of the staff. Could be alot better.
Love their nuggets , but service is slow do to lack of employment.
The food is good the service was awesome especially because they were busy. So just wanted to say great job and thanks keep up the good work.
I was not able to eat because the dining area was not open
Had a great experience here fresh food Ive eat at quite a few McDonalds and here lately the food is old cold and so on and so forth at this location theyre doing their job
Great prices an great food an good service. Covid awareness observed. Fast an friendly service.
Very bad attention, and discrimination. I dont recomendacion this is McDonalds
There was water (hopefully) on the floor of the bathroom and they never made my order of a singe coffee. I had to go up to the counter and ask for it after seeing some other folks get their orders and was treated like an inconvenience.
Why do McDonalds advertise ice cream products if no managers ever set up the ice cream machine. Thats about three hundred dollars each the different stores miss out on in the Columbus Ohio area. Its been in the 90s and the 5 McDonalds that I went to all stated that their machines were down? Fix it or we need to sue for false advertising. FYI may family works for McDonalds and stated that they dont set up the machine on purpose.
The Carmel Frappuccino are good and there cheese burgers with mac sauce is the bomb too
Enjoy their sweet tea it is perfect wish they carry decaf iced coffee
Terrible, undercooked, ill-prepared food. Bit into a quarter pounder, only to get a mouthful of raw hamburger.
Bad service. Always get orders wrong. Only 1 manger Vickey extremely polite and is prompt. Food always cold and wrong orders.The rest of management not friendly. And annoyed.All the time very rude. My husband goes thier for convenience.
The best place here for me. Safe to shot in my vehicle or play a day inside! Love the casino!
Hot Food!Fast! Stop raising prices
Normal McDs experience. Food was hot and tasted as expected. This crew has their act together and handles special orders well.
McDonalds on South High is the worst experience Ive ever had. It is up to 40 minute to get your food order. The Coke fountain has been nasty for over seven months.
I ordered chicken nuggets they failed to tell me they didnt have bbQ sauce
McDonalds has slowly degreased for years...Im surprised they are still considered to lead the industry
I normally stop here each morning for coffee, on my way to work. Lately, the drive through line takes forever to move. Today, after waiting for seven minutes. I drove away. I will be seeking another source for my morning coffee.
One worker, Ebone whatley is very very friendly. Always cheerful and smiling. She makes coming to McDonalds worth it. Good customer service is of the utmost importance and she definitely has it!!!
Saw people throwing trash in the parking lot which was very disrespectful. People there work hard to serve your food fast so take the time you save eating and throw your own trash away!
I went on 2nd shift this used to be my favorite place to eat now it so ghetto makes you sick.Service horrible and extremely nasty and rude employees avoid like the plague in evening mornings and overnight lot better
Very busy still got through quickly. Fast food hot.
Total reviews rating 3.3
199 Reviews for McDonalds 2023:
Review №1
2022-05-10Incredibly rude delivery service. I was ordering because I was hungry in the morning. Someone wrote Big D on the delivery bags. Clearly theres no customer service training. Dont you know how that comes off to the customer? Rude as hell. Do not order from this McDonalds. Poor service 0/5 if I could give
Review №2
2022-05-10The inside dining was comfortable and very clean. It was a bit of a pain I could see for the management to have to give customers diff. codes to get into gender specific restrooms. While charging 25¢ per packet of sauce. Although the employees seemed to keep up with necessary work protocol and maintain 7pm lobby closing.
Review №3
2022-06-07I think every McDonalds needs to take what they do here as an example. Fresh fries is so important to me and every time Ive been to this McDonalds it has been fresh fries consistently for 2 months. Consistently as in every single time I come there. I dont care about nothing but about those fresh McDonalds fries they are addictive when they fresh and hot. Its the saltine crunch for me.
Review №4
2022-06-25Its fine here.The food tastes like its supposed to. The service is pretty fast. Ive only encountered friendly people working here.The main issue here is always playing the which part of my order got messed up this time game. Last time it was a whole combo missing, the time before that was a missing medium fry, this time was an incorrect coffee order. Could be little, could be big - but its ALWAYS something.
Review №5
2022-05-12This is by far the best McDonalds Ive ever been to! Theyre always quick and the food is ALWAYS hot & fresh! Unlike several other McDonalds in the area, there ice cream machine is ALWAYS working :) Happy kids = happy mom!
Review №6
2022-07-04By far the laziest bunch of people I have ever seen not even a car in the drive thru one customer inside place my on line order and had to wait more then we 15 mins they gave me old Luke warm borderline cold Frys . I walked in asked for my Frys to be replaced and was asked what was wrong with the Frys .
Review №7
2022-07-24Double cheese was cold! Other then that....it was McDonalds! Or the New McDz, Getting Expensive for the same cheap meals :p they tried to bump up like Walmart but not as many items as Wally World so its very noticable! Nice try but No Go!!! Great place to feed your pets but save our kids the ADHD
Review №8
2022-06-06Half of the staff were too busy on the phones to get drive thru orders together. Only one girl was working to do it all and the other gave her dirty looks for try to get buy them and take food orders and help customer. Only 2 table were c lean enough to sit and eat off of.
Review №9
2022-07-21Consistent as always, the taste you would expect and of course the icecream and smoothie machines were down 🤣
Review №10
2022-05-01They twice now have taken my order and was right back to there phones. I dont care if you doing this as long as my food is ready hot and your hands are clean cause when you touch your phone and then my food your transferring all the stuff from every where you have been!!!