McAlisters Deli in Columbus
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Columbus, Franklin County, Ohio, US
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Site: https://locations.mcalistersdeli...
- Monday:10AM–9PM
- Tuesday:10AM–9PM
- Wednesday:10AM–9PM
- Thursday:10AM–9PM
- Friday:10AM–9PM
- Saturday:10AM–9PM
- Sunday:10AM–9PM
McAlisters Deli in other cities:
Nice soup and sandwich place. I had the signature club sandwich on ciabatta bread instead of the normal wheat. The meats cheeses and veggies inside the sandwich were wonderful. I should probably however, have stayed with the wheat bread that they recommended. The ciabatta bread, while fresh, tasted mostly like regular white bread.On the recommendation of one of the people behind the counter, I decided to try a soup that wasnt on the menu called chicken and dumpling soup. The flavor itself was actually very good, but you can tell it had been sitting for a very long time. It was more like stew than soup, and the dumplings were more like slimy mush.To be fair, I have no doubt that this place normally does a very good job in a variety of areas, but with a little more attention to detail the deli could have people lined out the door.
Customer service was horrible. I ordered from my office for curbside since I was on my lunch so I wouldnt have to wait for it to be ready. Got there and hit the button to indicate I was there and to bring it out. Waited...no one came. Finally I went inside because I understand about staffing shortages and everyone needing to be patient. There are numerous customers in line waiting to be served, but I see no employees approaching them. Then I see my food, with my name on the bag, up on a shelf by the counter. I step 1 foot inside the counter area and one of the employees, who couldnt be bothered to wait on me before, starts chastising me about why I thought I was allowed to come back there, and another employee looking at me like I was committing a crime. I tried to explain that it was my food that I had been waiting on someone to bring to me, and she kept yelling at me, in front of other customers. Needless to say, I wont be back. Ive read through the other reviews and apparently this is a big problem at this location. I doubt anyone at the restaurant will care, so Im just giving other potential customers the heads up.
This was my first time there. The deli was great. Everyone was polite and helpful. I ordered the New Yorker and loved it. It had a lot of meat in it. The only thing is, the Arnold Palmer I ordered with unsweetened tea, was super sweet. If you need to keep the sugar down, dont order an Arnold Palmer, just order unsweetened tea with lemon.
Their tea is excellent, the food is high quality and most of the menu items are solid..I’ve tried to think of some other positives, but couldn’t think of more to add.I think I’ve read a lot of people comparing McAlister’s customer service/hospitality to chick fila, or even better. Maybe it’s just this location, but every time I have ordered, I have had missing items, and missing ingredients in an item (example: no avocado on my avocado BLT). When I have went up or came back to get the missing item, it can feel like an interrogation and I walk away feeling like it’s my fault that they were inaccurate. I don’t really care about hospitality and don’t like overly nice service, but I do want to get what I pay for, and if there’s a mistake, I don’t want to be glared at like I would be dishonest over a 1.50 chocolate chip cookie.But maybe I’ve had unlucky experiences and/or this location is an exception. Still, the price/portion is tough to justify. Dinner for 2 will rack you up over 30 dollars. And depending on what sandwiches you order, I’ve gotten several choose 2s where the one half sandwich is cut into 2 nearly bite size pieces. Maybe you love their food and it’s worth it, but I have a hard time feeling like I’m getting what I’m paying for.Overall, I like the taste of the food, and the tea really is insanely good, but the price for what you get, as well as my own personal experiences with poor accuracy/service, means I probably won’t be back again. I think it’s worth at least trying once, but I doubt it will make its way into your restaurant rotation.
This was probably the most disappointing McAlister’s meal I’ve ever had, even by take-out standards. Utensils and napkins were missing even after being told they were in the bag, there was a second toothpick in my sandwich that had broken in half (found that out the hard way), half-empty side dishes and missing pickles, and the Chicken Caesar wrap was nearly empty also! Seriously, just a couple of leaves of lettuce and a single morsel of chicken in each half of the wrap! I would have brought it all back to be fixed/remade but it was snowing and I wasn’t going to risk the traffic for $26 of food. I won’t be ordering to-go in the future.
Love this place. Not a fan of the broccoli cheese soup, but the potato soup, clubs, wraps, cookies, iced tea and more are just wonderful. Its better than Panera at Rome Hilliard, honestly, and you get more food for the same amount of money, or less! Very happy, and cant wait to go back more. Also, you can earn points in their app, so you can get free sides and meals after so many purchases.
I love this place! They make some really delicious sandwiches, especially their signature McAllister’s Club. Their side options are really flavorful from the Mac and cheese to the potato salad. Their teas are amazing and refreshing!Definitely my go-to place for something light and hearty!
Ive been to this place twice now. I wasnt disappointed either time. However, you would expect egg salad to be an option at a deli, but it isnt. Food is tasty and portions are filling, but it isnt knock your socks off great. But pretty good. Jasons deli may have them beat. But check it out. Its a nice change from the more popular fast food places.
I had heard good things about this place and decided to give them a try for lunch. We got there around 11:30 and did not have to wait in line. I ordered the Italian with a cup of cheddar potato soup. My wife got the french dip and cheddar broccoli soup. The food was very good. The sandwiches were large and had plenty of filling and the soups were tasty and hot. I would definitely go here again.
We ordered from door dash, it was FANTASTIC!!!Potato salad was brilliant. The French dip sub was perfectly cooked and the pickle is a great crunch with it! The nachos were outstanding! Italian sub was great as well. Mac n cheese is nice and creamy. My salad also looks great but I’m saving it for tomorrow! Thank you guys so much it was the best food I’ve ordered from anywhere in a long time !
1st time 2 Deli,it was good.The young man who waited on me was very patient with me.I ended up ordering the Reuben sandwich and side of spuds. Spuds fancy 4 bag of potato chips. And of course ice tea,half sweet and other half without sugar. The Reuben was good just right size sandwich. I think next time Ill order little more kraut,being Polish.The Deli was very clean and all the workers were friendly. The Deli was pretty busy 4 Sunday afternoon. I did c alot of people had pick-up orders. Ill go back.
We ordered and had Uber Eats deliver. We realized that one of our items wasnt delivered. I called and they were already working out a solution. They had the missing item delivered at no extra cost. The food was fresh and delicious. Definitely try the baked potatoes 😀 Great customer service!
McAlisters Deli is my #1 go to restaurant! I order their garden salad as often as I can, which is always fresh and delicious! Their brownies are also awesome! The only issues we have had were the nachos with veggie chili, they gave us the VERY meaty chili instead. That has happened 3 times so we stopped ordering those but when we actually got the veggie chili, the first couple of times, their nachos were fantastic!
Missing items from my Door Dash delivery. Door Dash driver told me the store would credit my acct. called store twice. Left a message. No return call. Called the next day. Supervisor informs me the store cannot credit. Explain that I’m confused as both vendors have told me conflicting information. She says. “There is nothing I can do for you “. Explained my frustration as I’ve made four calls now. She explains “ I didn’t work yesterday. I cannot help you “. I ended up making a fifth call to Door Dash and received a credit. I’ve never had a item missing before. Would have been helpful to have either vendor politely apologize and explain the process. I will not return to the deli nor use Door Dash again
Not too sure about this place, my mother ordered food from here through a delivery service and her order was messed up, but my fiance and I decided to try it out anyway a few days later. The staff were very friendly except one was arguing with a delivery person off to the side. We placed our order and were asked if we would like a pickle with our sandwiches, we said yes and added a cookie to our order and paid. Once our order was ready we took it home and found no cookie or pickle. We ate our sandwiches which didnt really seem like anything special. Honestly I probably wont return for a while, maybe give it a few months and try again.
Came on trick or treat night. Note on the door said closing at 4 due to it which is okay but it was 3:15 and they had the doors locked. The note didn’t not say closing at 3. But closing at 4 so why is the doors locked. Next time change the sign or stay open till the actual time
Food was fantastic. I had mushroom soup and a Black Angus roast beef spud. Soup had excellent flavor and plenty of good size pieces of mushroom. If I order the spud again I might consider leaving off the onions. I like onions but the raw purple onion pieces were pretty strong.My wife had a French dip sandwich. She is usually reluctant to try different restaurants and she says it was the best French dip she has ever had. Lots of meat, tender, juicy and sliced thicker than a typical French dip.Don’t be afraid to order a half spud, a full size spud is actually 2 good size potatoes put together.Service was a little slow but they have been open less than a week and they are still working out the kinks. The owner was going around the dining room apologizing for the long wait and passing out coupons for free meals. So not only did I have a delicious meal, I get another one for free.
They purposely put bacon on muslim girls food after asking for all pork to be removed. When confronted about it they went to the back and hand picked the bacon off of the top then denied there was bacon to begin with. I had to open up my food to show the bacon stuffed inside. When asked to remake it, the workers scuffed and went to the back. 0/10 would not recommend. Take your money elsewhere.
We went here today and the lady acted nicely but I ordered a turkey sandwich and I got a Turkey and ranch sandwich. With no cheese anywhere. They gave us my Mac n Cheese so I gave 3 stars. They need to try to get orders right online next time. Great service! But not what I wanted.
Overall the food is decent. Though they did forget an item in our order.However, thats not why I give them 2 stars. When I went to go place an order on Oct 24th I got there to pick it up....and apparently someone else took my order. Not even sure how that even happens? They had no clue how it disappeared. The manager offered 1/2 my money back since now I had to wait for them to remake my order. But...I think the manager who was working had no idea how to issue a credit on a web order. He gave a receipt to show he took $12 off my order so I would only get charged $12.95 not $24.95. Yet when I check my bank a few weeks later....I still got charged the original amount of $24.95. I went back today to hopefully discuss what happened to the $12 credit, but the manager there couldnt help me and he told me I would have to call the owner. So here I am doing all this leg work to get a $12 credit on an order that probably shouldve been comped anyway because as far as Im concerned, they messed up. But whatever....Ill see if I get the credit or not. This town is getting worse and worse when it comes to good customer service.
Very good food! We ordered to go and everything was hot and ready to go right on time. The honey mustard they put on the sandwiches is delicious (huge honey mustard fan here) and the broccoli potato soup is scrumptious. The spuds are huge and delicious. Definitely a new favorite restaurant for us!
The food was pretty good. My only complaint is that when I ordered to go I got there and they had forgotten to include 2 out of the 3 things I ordered. I waited at the counter for probably a good 10 minutes with no one acknowledging that I was there. All of the employees walked right past me or would look over at me without coming over to assist me. It was pretty frustrating to be ignored by everyone working there. I would definitely wait until they get more settled into this new location before going back.
We were welcomed by very friendly service at the counter. It was our first time there and they were very helpful with the menu.One of us got a Reuben, side of mac n cheese, a heath cookie and sweet tea. I ordered a Memphian, tomato cuke salad, and salty caramel cookie.They bring the food out to you. Its very spacious and clean and well kept.THE FOOD WAS DELICIOUS! Everything tastes very natural and fresh. The breads were warm and slightly crispy. Needless to say Ill be telling everyone about this establishment and will be returning!
This was my first time to this establishment but I can say with all these employment issues this I thought would be a fresh beginning in this area but they didnt listen to my order and then I literally had to come back twice man I go to so.many restaurants I honestly feel as if I should be a Google review master by now but come on I just want this place to be good but if they dont listen idc how good the food is if its not put together properly to there order then well you know.......
The best new deli on the Westside. Staff friendly and knowledgeable. Try the Angus Beef Club or the Veggie only and the sides are all very good. But the star has to be the SPUD...huge, soft and loaded with your choice of toppings. Dig in and wash it down with their ice tea. Excellent choice.
I recently ordered takeout from here and couldnt have been happier!! I had a Club sandwich and a New York Reuben.....fantastic!! They piled on the meat on both choices and the quality of the corned beef....excellent!! This will be a regular stop from now on....so glad they recently added a location on Hilliard Rome Road. Ill be back!!!
Ive changed how I rate eateries now, as the cleanliness factor is more important than ever. This joint was spotless.I enjoyed a Rueben sandwich for take out. I would have rated this a 5, but they forgot to put my macaroni and cheese in the clamber. The Rueben was fantastic, and would happily order it again.
As a sandwich fan, I was excited when this deli opened up in Hilliard. I visited today and the food was just ok to me. They messed up on a part of my order (I asked for no tomato and they added them still) but I simply picked them off. The sandwich was pretty bland in taste, and way too much bread for the amount of meat. I ordered a club, and the whole top layer was simply spring mix, no meat.
Extremely disappointing. Tiny portions for high prices with hidden up-charges. My to-go order was placed in the pick up area without anyone telling me. I had to ask where my food was as the to-go orders behind me were handed their food. As a result my food was cold and soggy.Their slogan should be “Fast-food quality at sit-down restaurant pricing”
Wasnt expecting the triangle cut sandwich, might be because Im not American by birth, but was pleasantly surprised. loads of sandwich options, was very tasty and the price is about perfect. Ill go here again before I get assaulted by Panera with French loaf I didnt ask for.
McAlisters was always a favorite place to eat with friends when I was in college. I was so excited to see they were putting one in here in Dublin. It is so refreshing to get quick, friendly service after a long day at work. The pick 2 really is a great deal for the quality and portion size. I will definitely be back for more.
This is the most Unprofessional Business I have ever had the displeasure of eating at. First I come into no one up front at the registers and a few other people waiting for service. Second when someone finally appears we get our order taken but at this time there is a blonde woman who seams to be a Manager openly discussing employee matters infront of other employees and guest. Third the food was completely wrong and cold after waiting 15 minutes my sandwhich(spicy turkey melt) was missing the tomatoes the bacon and avocado. I found this all out after driving 15 minutes back home and when i try and call the store I get that they are unavailable to answer the phone I tried to call back 6 times over the course of the night and not once was the phone ever picked up. I will not be eating here and telling everyone I know not to waste there time and money on this joke of an establishment.
Got their Ruben and broccoli cheddar soup in a bread bowl. Soup was great, bread bowl was bland, couldnt eat it. The Ruben had toasted bread, the bottom slice was very soggy so I had low expectations. However those were gone after the first bite. Perfect ratio of meat and sauerkraut. Great people and service. I saw the huge baked potatoes and will be coming back to try those out!
I ordered the pick two. The chef salad with ranch and balsamic dressing . I only received a half full portion of ranch.I asked about the soups and was told the potato soup came with bacon cheddar cheese and scallions. When I opened it , it was just potato and cream base. .My peach lemonade was lemonade with a thick peach flavoring at the bottom that never seemed ton integrate.Overall I was disappointed in this restaurant
First time eating here and I ordered through grub hub. I stated on my order No cheese, No regular mayo add chipotle mayo on the side. It asked me also if I would like a pickle and a side. I said yes and a cup of soup. Well I received a sandwich loaded with chipotle mayo on it, No pickle. Not a very great first impression people. I even have their receipt showing clearly what I asked for. It sad that they want $12 or more for a deli sandwich and they dont care enough to read the ticket plus slop it together.
Be careful when you are ordering online for pickup and make sure you check for any price discrepancy. I was charged more than the menu price for my food (receipt came from Olo). And then the store manager claimed that I had to call Olo to deal with the discrepancy (while Olo claimed that the store needed to deal with it).
I had a two orders placed at this restaurant tonight. The date is April 20th 2020.When I arrived there was one lady inside getting her food I pulled up outside in the designated area for carryout pickup and drive through, the female employee who was working saw me pull up she went over to the computer and she canceled one of my orders her reason for canceling the order was the restaurant was too busy which was a lie because I was right there and there was nobody in there.I was the only customer there waiting. She then proceeded to ignore me for 15 minutes never bringing me my second order. This type of behavior is disgusting to me, because of what the country is going through right now there are so many people who have no income coming into their household and then you have employees like this who dont even appreciate theyre employment. Im sure you could find a hundred people who would love to take this girls place.I cant even believe shes allowed to work there I pray to God that thats not the owner of the company because thats just disgusting behavior to me like who gives you the right to lie and cancel an order just because you dont feel like working and making the food and Im pretty sure she wasnt even the person making the food Im pretty sure theres a cook in the back making the food so its just the fact that she didnt feel like serving order the second order was complete but it took her like 10 minutes to get the drinks and not once did she want to bring the food to me so why would you even have the tent set up to have cars come to the side door to pick up food if youre not willing to bring the food to the customer let alone acknowledge them every restaurant I go to somebody at least acknowledges me hi how you doing sir will be right with you give us a few minutes she didnt do any of those things Ill never go back here again I dont deserve that type of treatment nobody does.
Hi McAlisters just so your aware French onion soup is beef stock caramelized onion in butter no where does it have tomatoes...the soup I had tasted was more like tomato soup with onions and croutons and its usually topped with mozzarella cheese mine had no cheese it was OK for tomato soup but the worst French onion I ever had....YUK!
Total reviews rating 4.3
199 Reviews for McAlisters Deli 2023:
Review №1
2022-02-19First and last time at this location. Ordered curbside and no one came out. Okay fine, went in got food and the person at the counter was rude and nonchalant about the name and order. Both potatoes were burnt, dry, and were missing condiments ordered. Waste of $15
Review №2
2022-04-12Pretty nice menu. Got the Mac n cheese , veggie spud, and veggie sandwich. This place has been called the Panera killer. Might be on to something. Food was fire but the Mac n cheese needs some work. Worth the 2hr drive.
Review №3
2022-07-16Excellent sweet tea! Sandwiches tastes so good.
Review №4
2022-03-13Before today, I hadn’t ordered McAllisters in a year because Doordash didn’t list the chicken tortilla soup. So today, I called the restaurant to make sure they still carried it and Andrew, went out of his way to make sure I got my chicken tortilla soup. Thank you Andrew for great customer service. You deserve a raise.
Review №5
2021-01-26Fantastic! Great food, friendly, helpful, caring staff. Cool decor. I love this place, and will be frequenting it often. Id been to one in Cincinnati. Just found out that there are 2 in Columbus. A new favorite!
Review №6
2022-05-02We love McAlisters!! It has a nice atmosphere, great staff, and delicious foods! We love the chicken salad! The soups and salads are good too! It is all good!!
Review №7
2022-02-28I ordered a vegi sub. Literally half piece of avacado 2 slices of cumcuber and literally 4 pieces of spiniach. After taking bite of it i realized they used bad avacado. Never again for a first timer was not at impressed. If u pay for something you expect what you paid for. I know for a fact that the sandwichs usually have more toppings. My roommates there twice a week orders the vegi or turkey melt
Review №8
2022-06-16Amazing sandwiches 🥪. Not like those other fast food around them. Excellent food. And very clean . Worth every penny 😁
Review №9
2022-06-13Wasnt impressed with food selection. I had cheddar broccoli soup and it was like eating melted cheese. Restaurant was clean and staff was generally friendly.
Review №10
2021-02-10I Had Very fresh large veggie sandwich Customer service and manager was awesome♡ My grandson had a cheese pizza on a sub bun , Wonderful Mac and cheese and a mix fruit cup and a chocolate chip 🍪 We Will definitely be back for lunch 😋 or dinner