Delivery
Yes
Mattress Firm Lorain in Lorain
Categories
Location on the map
Lorain, Lorain County, Ohio, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Payments
Cheques
Yes
Debit cards
Yes
Credit cards
Yes
Phone: +1 440-282-1600
Site: http://stores.mattressfirm.com/o...
Site: http://stores.mattressfirm.com/o...
Opening hours
- Monday:10AM–8PM
- Tuesday:10AM–8PM
- Wednesday:10AM–8PM
- Thursday:10AM–8PM
- Friday:10AM–8PM
- Saturday:10AM–8PM
- Sunday:10AM–6PM
Comments (161)
The salesman was very kind and efficient. Gave me a good deal and even helped me stuff a full size mattress inside an Escape! Will do future business with Mattress Firm!
Amy was great! She greeted us at the door, asked us what we were looking for and then gave honest feedback about each mattress. She wasn’t an annoying salesman. She gave us pros and cons, price ranges, and was very knowledgeable. We are excited to receive our stuff!
Love my bed! And loved the price!! But did not love the Customer service! The lady tried her hardest to get us to buy a king when I kept saying! I wanted a California king and I already had my mind made up so she rings us up for our bed kept saying it wouldn’t come on time! We would have to wait til July or August well it came today 3 days early at that!! And told us we should pay for the guys to set up our bed it would be a extra 100$ I said no we got it! She said do you have a handy man to do it for you?!!! I said I’m the handy man! I think I can handle a screw driver!! And guess what!! I set up the Adjustable bed frame today and I didn’t even need a Screwdriver or a drill everything is plugged in together it was to! Easy!! Barely had to use instructions Maybe she didn’t know how to read! But I sure do!
I entered this establishment with a great deal of skepticism. I was greeted by Amy who was very sweet. She was knowledgeable of her products. She was totally engaged in what quickly became “Our Journey “ to finding what I needed. I always need time to process so she gave me the time I needed. I came back three days later and Amy was off but the gentleman that was there was also very interested in helping me finish my Journey. Thank you Mattress Firm on Levitt Road. Thank you to the person that hires such awesome employees. I have NEVER purchased something so quickly and NOT gotten buyers remorse. Great Job !!!!!
Loved my experience with John, who was not only knowledgeable, but helped me find exactly what I was looking for my price range. The 36 month financing is also an excellent option that allowed me to spend more than I would have paying outright. Would recommend the store in Lorain, Ohio with John, if you are lucky enough to find him!
The sales associates were very knowledgeable about each type of mattress and were friendly. Not pushy at all. It was easy to decide what we wanted and got a great deal.
Amy and Bryan were professional and knowledgeable When helping my husband and me pick out a new bed for our home. They shared with us, many different options, comforts and price ranges, never trying to oversell or push one product over another.We ultimately left the store, having made a great purchase that we are both excited about.We would highly recommend Mattress Firm, this location and these sales associates when looking for a new bed.
Amazing experience, Amy was a wonderful help. She was informative, kind, and well mannered. Helped us get the right matress and frame. I will definitely come to her and this store again if I need a new matress.
My wife and I met with Bryan on our first visit. We were focused on the Purple mattress and Bryan showed us it as well as other options. That helped us solidify our decision. We were going to try out the adjustable base, but the power went out. Several days later, we went back and Tim was our representative. He was very helpful and got us setup with our new bed. Both gentleman were curtious, knowledgeable and helped us. Thanks guys and I would recommend this store and staff to those seeking a new bed/mattress.
The matress was as good as promised. I have absolutely no complaints with the quality and 5he professional salesman. The delivery was the best 5hst Ive ever experienced in my 62 years. I will purchase additional mattresses from this company.
The salesman David was amazing! He helped us with all our needs and was very pleasant. I will definitely recommend this specific store to all of my friends and family. Thank you so much for ur assistance in finding the perfect mattress for my son an also for myself. I am 100% satisfied.
My husband and I were in to look for a new mattress. We are newlyweds and this is our first mattress we’re purchasing together. Bryan was very knowledgeable about each mattress and was very helpful in finding the right one for us. He was not pushy about anything and was very patient with us. He helped us get a great deal on our purchase. Would highly recommend them to anyone!
We went to other mattress places and this one by far was amazing. Bryan got us the best deal for everything we wanted and he worked with us to stay in our budget. If you dont buy a mattress from here then it is your loss. Oh we got a King baby! For the price of a queen. Gotta love sales!!
David was very helpful and knowledgeable in helping us purchase a new mattress. He went thoroughly went through all of the options for new and used mattresses. We hadn’t planned on purchasing today; however, with all of the information provided, we felt we had all the information we needed to make a smart decision. Hope all your other representatives are as helpful.
We had a great experience with Mattress firm in Lorain. The salesman Will was friendly and very knowledgeable with the wide selection I the store. We initially came in for a simple twin mattress and after talking with Will we decides to buy a queen size for ourselves along with the twin size. Top notch customer service. Recommend to anyone looking to get a new mattress.
Lara was great showed me all the products I do wish the bed I picked could have a earlier delivery but that was not the sales persons fault she was amazing
My husband and I were preparing for a day long search for a new mattress and decided to start at Mattress Firm. Nick and Brandon were great and after getting all our questions answered and a great deal on the mattress we both liked, we decided we didnt need to go anywhere else. We havent got the mattress yet, but with their generous 120 day no hassle return policy and 10 year warranty we figured we couldnt go wrong. Looking forward to some very restful comfortable sleeping.
Needed the plastic cover to put an old mattress as required by the garbage company. I was charged $11 for a leftover cut off Of plastic that came off a new mattress. It’s a pretty good profit margin to use a Jagged edge cut off from a new one to resell it. I had to duck tape the ends. I thought it would’ve had to been sealed with a zipper if it’s required by the garbage company not just some random plastic I could’ve did that myself with some random plastic materials 🤷🏻♂️
Manager Bryan and assistant manager David (our sales representative) at Mattress Firm are true professionals! David helped us find exactly what we wanted and then some, if fact our experience was actually fun!! Id recommend them to anyone and for this reason, my rating is a 5 star 🌟
Love this store! I came in looking for a good mattress and didnt know where to start. They helped me find what I needed based of my work and sleep schedule it’s like they knew what my body needed! They showed me all types of mattresses that where like what I needed then they helped me narrow it down to what I could afford! I’ll definitely being going back in the future for any bedding needs! awesome service and quality!
Very kind and knowledge. Bryan was very patient and let us take our time trying out mattresses. Wasn’t too pushy either. I liked the service.
Awesome experience! David was very helpful and answered any and all questions i had, and was very knowledgeable! I also liked that he wasn’t pushy, and did not try to sell us stuff that we did not need. I would definitely recommend coming here for any of your mattress needs.
Christian and Brian were both very knowledgeable and helpful with every aspect of the buying process. They were able to answer even the odd questions! We were there on a Saturday evening, and Christianeven stayed past closing for us so that we could complete the whole transaction in one visit.
Man!!! I am totally stoked about my 2 beds for one. Second David was excellent from the time we opened the door, he gave great detail on beds heard our desires and truly accommodated All of our needs and answered all of our questions!!! I am really happy I went to mattress firm Lorain today!
John was very helpful in giving us the details about the mattresses we tried. He was very patient, professional and pleasant. GREAT Job!
Very nice gentlemen who works there. He went above and beyond to help my daughter pick out the best mattress.
July 3rd:Mike was knowledgeable and very willing to help.Updated July 15th:So after waiting nearly two weeks and confirming my delivery date the day before, I got a call from Mike telling me that they no longer had my mattress in stock and had to move my delivery back another full week. I called Mattress Warehouse in Avon. They had the exact mattress that I was looking for in a Sealy Brand in stock. I let Mike know that I wanted to cancel my order but got strong-armed into keeping my order just at a slightly less price. Beware if you shop here. They will make promises that they cannot deliver on.
So I was just at the Lorain Mattress Firm. What an awesome experience. David and Bryan were so accommodating and knowledgeable. They were totally about our satisfaction. This is the second purchase from this store and truly i couldnt be more satisfied. I highly recommend this store.
You got to ask for David!! He’s the best!! Extremely halpful, knowledgeable and polite, especially when I took my winter stocking hat off. Thanks Dave!!! :). Went the extra mile and moving the mattress I wanted across the floor room to a power base to try. You don’t get service like that anymore!! Incredible sales right now. Get out and buy your mattress and ask for David. Ask for Will too!!
Great experience and we got a good deal on my son’s mattress!
My parents bought a mattress and adjustable base set. They were very pleased with the service they received from Darien Baker at the Lorain Ohio location.
What an amazing experience. Not only did I leave with two beautiful beds for my kids but the store manager Mike was able to give me a great deal and even threw in a few free items. This by far was a the most satisfying experience out my day.
I should have ran out of the door when the sales representative started ripping on another couple who came in and were waiting and while waiting they were on the phone (again, they were waiting. No one was waiting on them at all) and he barely acknowledged them. I was told I was going to get a call when my mattress set came in, never received a phone call so I called 2 days later. My mattress was in, but apparently someone sold my box spring (because apparently having a SOLD tag already on it meant nothing). I was again told that I would receive a phone call once the new box spring came in, NEVER received a call... its now been over a week and Ive had to call 4 times to check on my mattress set. At this point I should have just requested a refund and went somewhere else. I will NEVER shop at Mattress Firm ever again. They have horrible customer service, they staff their locations with only 1 person per shift (barely an hour over lap) which is HORRIBLE for safety. I will NEVER recommend, nor will I shop there ever again.
The sales associate was extremely helpful and knowledgeable! I feel she did a good job in meeting my needs!
Amy was Amazing sales person very professional very knowledgeable thank you so much for her help God Bless her !
Alexis was extremly helpful! She was honest and knowledgeable and helped us get into a wonderful mattress thank you! She gave us a wonderful deal as well!
Amy was helpful & informative she also is Covid friendly I forgot my mask n the car she gave me a face mask which I was grateful for so I could enter the store safely I purchased a box spring she was extremely helpful & polite if I need to replace my mattress I’ll go see her
Very friendly staff and knowledgeable. Gave us options that worked and saved us money. If your looking for a new bed give them a shot.
I was having issues with the box spring that I purchased a couple months ago. They quickly took care of the issue and I would have given them 5 stars until I found out that I had to pay for delivery of the box spring
Friendly salesman, very informative and not at all pushy. Found a great mattress at a great price. Would definitely recommend!!!!
Wonderful wonderful people! Great merchandise and extremly helpful for people on a budget! I am so happy and greatly satisfied with my purchase. I went for one thing and came out with much more :)! Bryan is *THE BEST* God Bless You Bryan❤
Was helpful with us selecting a mattress. Wasnt pushy while we walked around looking. I wasnt there long maybe 5 to 10 minutes and we had my purchase and delivery date quickly
Mike was very helpful in spending a lot of time showing me many different styles and pricing on many mattresses. With his help, I purchased one. Thank you Mike.
To start this off I was generous with a 1 star rating. If I could use 0 stars that would be my rating. I Was there for their year end sale was greeted by an older gentlemen off rip he was high pressure literally right after greeting us straight told me and my fiancé right now is the time to buy. He constantly used cheap sales pitches it was a friendly buyer environment. He lied to us after we decided we wanted a certain firmness in saying dont go back there those will be too firm only to find out towards the back are where the less expensive beds were. Then when we decided on a mattress we were interested in it was unfortunately not on sale and when he gave us a little bit of a break proceeded to tell us that the deal was only good for that moment that it wouldnt be available any other time even though it wasnt on sale he was just marking it down. I took the model number down and found it cheaper at jcpenneys when I told him we were going to continue shopping as it was our first time purchasing a bed and first stop shopping he got highly irritated out a chart in our face that had competition pricing on it when I still said we were going to continue to shop we werent planning on buying anything today he told us your not going to get this bed cheaper have a nice day thanks for uhhhhh spending time today ended up getting the same exact mattress (checked model) at jcpenney for 550 with tax and delivery when his deal for us was 1199 plus tax and delivery. I will never step foot back in a mattress firm and I will actively discourage others from doing so as well.
Mike was very professional and knowledgeable about the mattresses there. Tish was very kind and pleasant to deal with. So happy with what we purchased. I would very much recommend this store.
I enjoyed and greatly apreciated the service. The store managee Brandon handled things very profesionaly and the newly hired in Albert was quite respectful and caring. I thank Brandon and the guys for taking well care of me. SHALOM !
Nick and Domi helped us get our mattress today and it was easier and made a busy day less stressful! Very professional and friendly. Highly recommended.
Amy took time to ask questions and showed me several choices for us based on those answers. Also, delivery in 2 days! Everywhere else, 3-4 weeks. 😊
Mattress was nice but it was 8in and not the 10in that I bought. They are now working with me to get the correct size.
Purchased a mattress Saturday for Delivery on Monday. Noticed a hole in the mattress after the Delivery men had left. Called store associate who had scheduled a new mattress to be delivered to me on Thursday. No delivery came Thursday. When they showed up Friday they had no new mattress to give me and were instructed by their warehouse manager to leave the damaged mattress with us. No response for correction from store associate. I am frustrated, finished, and requesting a refund. I will never consider shopping here again.
Was a great experience! Spent over an hour trying out beds. No rush and Bryan gave us great savings! Definitely going to recommend.
Poor customer service after buying the bed . They were suppose to deliver the bed and call 30 mins before arrival, sad to say never got the phone call so I came home from work early just to have a sorry we missed you sign on the door. Called up to the store to see what was going on and was told he would call the warehouse to see if they were still in the area and still never got a phone call back .
After spending a ton of money and waiting over a month and taking time off of work for the delivery truck breaks down and they want to reschedule for three days later I would not recommend mattress firm to any one
Had a nice experience looking for a mattress. They took the time to make sure we got the most comfortable mattress. I would recommend them.
The salesmen were very helpful and patient as we tried out our options. They were very knowledgeable and answered all of our questions. Thank you Mattress Firm in Lorain!
Went to pick out a mattress with my brother, had great conversation with the salesmen, he found a mattress at a terrific price, and the customer service was spectacular!! Thanks so much Mattress Firm in Lorain!!
Best service ever i came in right away they told us all the deals they had and services to get a mattress even though I got turned down they gave me a great deal on the display i give them 10 stars if there was the politeness alone was amazing thank you guys at mattress firm on Leavitt rd in lorain your the best
Enjoyed my experience! Great staff very friendly and knowledgeable. I will definitely be back for my next mattress purchase.
John was professional and very courteous
The sales rep was very knowledgeable and answered all questions. Donald was very nice and helped us with everything we would need.
Our experience was wonderful. Tish was extremely helpful with all if our questions and concerns. She definitely made this experience very ejoyable. We will recommend this location and Tish to all of our friends and family.
I LOVE mattress firm they most all the time have very good deals on items that I need on a spur of the moment thing. They go above and beyond. Thanks mattress firm!
Great customer service & extremely helpful with helping my mother find the perfect mattress for her! Very friendly!! I will definitely recommend the LORAIN store! Thank you so much!!5*****
Manal Our sales associate was extremely helpful in finding the best mattress for us, was well taken care of with excellent service.
Will was very helpful as soon as we walked in and throughout the entire experience. We found the perfect mattress and pillows to match. 10/10 :)
David was very nice. I was on a budget and he corporates very well with me. Best place to go get a mattress or a box spring.
Thank you Matress Firm Lorain for being very Professional and willing to troubleshoot with us to find the perfect Bed. Definitely will recommend
Amy was very helpful and knowledgeable. Only thing that needed changing was temperature of store. It was so warm.
We had a great experience. Mike was very helpful and made the whole experience of buying a bed so much easier.
I had the most enjoyable experience ever Buying anything David the sale person was amazing and knowledgeable and got me into a great mattress thank you !!!!!!!
They found us a mattress that fit our budget that included delivery. We were taken care of very quickly.
The Salesman at Matress Firm store at corner of Leavit road and tower blvd was very helpful and worked very hard to make our shopping experience very easy.
Mike are sales associate was very helpful in our purchase and was very fun.... we entered the store and he was ready to help and in my opinion if you have ever heard the slimans car commercial on k96 radio station and they say how slimans car company is super helpful and they feel like they are treated like family thats how I felt at mattress firm #groundhogvswoodchuck!!
Had a alot of fun buying my new mattress and adjustable base from David. Made it easy and fun and saved us some time!
Walked into this store and the customer service was amazing! Thank you David for your kindness and helping me find the right. Mattress for mom.
Went to mattress firm today and had a very great experience. Answered all my questions for me. Came out very satisfied. Thanks Dave
I was on my way to the Lorain county airport to pick up a recent purchase. Stopped by the mattress firm store that was on my way.Went in. Spoke with Mike....Well, I am now the owner of a new Serta ICOMFORT bed. 🤗🤗
I was in the store a while ago and when I went in I did not notice anybody in the store so I thought they might have been in the back I waited up front for more than 10 minutes no one ever came up and finally I just left the store it was crazy that no one was even there are too answer any questions I had and I had interest in buying but I guess they wont know that because they just leave her doors unlocked for people to come in and walk around
Great experience.Sales person was very helpful and answered all my questions.
Donald was professional and polite. He addresses my needs quickly. I recommend the Lorain and North Olmsted locations.
Mike was very outgoing and knowledgeable about all he products....gave me a very good deal on my mattress....I would definitely come back here...Thanks Mike!!
They were very nice and was able to help us find the perfect mattress for us.
Friendly, knowledgeable staff. Mike was very helpful choosing the mattress right for me.
Amy was extremely helpful as well as knowledgable. Overall she made the experience wonderful.
So friendly & helpful. Some of the best beds to offer
Bryan offered an extremely good deal on a new mattress and did not pressure us. Would shop here again.
Good experience. Nick and Brandon were great. They both spent a lot of time with us and helped us decide what was best for us.
This is the best location in Lorain. The management is amazing. Very knowledgeable staff and always willing to help find the best matress for everyone!
Had a great experience David in lorain store today he sold us a great bed thank so much when u come in look for David
The experience was very good and the salesman, David, worked with us, and we got a mattress!!!
Mike found a bed that we could afford to purchase. He made it easy to get credit. He is a man true to his word.
Needed mattress. Paid for mattress. Had to drive 40+ miles to get mattress for the 2nd time
JT was laid back and awesome he kept it real and made my Matress buying experience very comfortable.
Just went to this store their were 2 ladies working my husband and I entered and they were just laying in different beds side by side they never bothered in asking “how may I help you “ or like the usual they chase you all threw the store trying to sell the most expensive mattress and then they wonder why did my store get shut down 👎
Salesperson was very helpful and knowledgeable on the various sleep products offered.
This is an amazing location its in the perfect location plus the staff was friendly and helpful as well very informative. I highly recommend this location to everyone i know.
It’s Was Amazing Great Customer Service Everything Was On Point & Helped Us Stay in our Budget I’ll be Back
Great place! They were polite and helpful. Didnt try to sell me anything over what I was willing to pay!
John was great. Answered all my questions, letting me lie around for quitesome time
Great professional service at this store.
The best customer service... Bryan and David are amazing!!!... I love the Bed.. Thank you so much!!!
Davis and Brandon did a great job at explaining and helping me find a mattress today.
Friendly Sales Staff...On-Time Delivery...Very happy with the purchase of both bedroom sets!
Great mattress at a great price. Very safe.
Seemingly knowledgeable staff....friendly, accomodating and low pressure sales..... awaiting delivery
The manager was very patient in help us what we wanted an needed.
I will never, never, buy a mattress from them. If you can avoid buying from them. AVOID BUYING FROM THEM. 🙁😠
Amazing customer service no pressure and knew eveything about the product! Would recommend to others!!
Very helpful and polite. Not pushy at all wich is a huge plus in my book.
Great experience!!! Darien was amazing to work with!!
The staff here was very nice and helpful in helping me find what I was looking for. Definitely recommended!
They took me for my money on the adjustable base and lied to me
Bought a posturpedic memory foam mattress there. 5 years, 0 interest
Not a bad place, but it was mattress shopping so nothing cheap or fun.
No pressure sold me exactly what I wanted for a reasonable price.
Very attentive associate! Love our mattress!!
Great guys to do business with! great atmosphere and not pushy!
A nice place, very courteous, and professional staff. Never any pressure to buy.
Matt was really nice and did a really good job! 😊
Knowledgeable and pleasent staff. No pressure in buying, an all around good experience.
David is extremely helpful and good guy..great place great prices
A great, friendly, informative place to do business with.
Very friendly employees and got a great deal
David was very knowledgable. Great service!
Great place, nice prices. Great staff
Great customer service. Very informative.
Great service would come back again
Great customer service and advice from David.
Mike was very helpful and accommodating to needs!
Very friendly and knowledgeable.
Great service...comfortable bed
Wish they offered free delivery
Highly recommend this place albert is amazing
David mann help me good guy
Great help good service good product
Not pushy. Good service!
Not sure
Fast friendly service!
Very helpful and knowledgeable
Very very pushy salespeople
It was a awesome experience !
Excellent Service
Nice household items
Great deals
Nice
Too expensive
Very helpful
Over priced
Great place
We purchased our new mattress with Shawn & and she was absolutely amazing! She’s very interactive and also very funny, i could talk to her for hours! :)
Good prices and very good quality mattress and furniture nice employees and very friendly
Total reviews rating 4.5
161 Reviews for Mattress Firm Lorain 2023:
Review №1
2022-02-18My husband and I went in to look. I had shopped online to have a starting point. Amy was our salesperson, and she was great! She had us look at multiple options giving us details with every mattress. Never once was pushy, which is a deal breaker for me. We purchased that day and to deliver 2 days later. Let me add we got a super deal!! Thanks to Amy for making our purchase painless!!
Review №2
2022-07-11I was EXTREMELY IMPRESSED with the entire purchase / delivery process. Amy was my Salesperson & I cant compliment her enough. After the purchase I received a thank you text for my purchase. Then I received a text confirming my delivery date & time. The day of the delivery I received a text to confirm delivery was on their way. The 2 young gentleman were VERY COURTEOUS, RESPECTFUL & PROMPT. I would recommend this store for any mattress needs. This is my 2nd purchase from them. THANK YOU SO MUCH MATTRESS FIRM...I AM GRATEFUL.😊
Review №3
2022-04-06Talked to two sales people. Matt was awesome and so was another woman at Lorain store. I bought thru Avon and this is my second time using mattress firm in 5 years. Just upgraded to a king this time. Would def recommend
Review №4
2022-05-09There were a few customers before us and the manager was in the store by herself. She addressed our presence as soon as we arrived and and she said she would be with us as soon as possible. She was very helpful and and she was swift to get everybody taken care of all by herself. She was very polite and we found just what we were looking for. Thank you
Review №5
2022-02-27Went to the one on leavitt rd, the gentleman who waited on me and my father was amazing. He was really patient with my father, understanding this was very hard for him as we just lost my mother on January 3rd. Thank you so much, this man needs some type of acknowledgement.
Review №6
2021-09-20Great place to shop for a mattress! Sales people are very helpful and will help you find just what you want without being pushy or trying to sell you only the super expensive mattresses. The free adjustable bases are really nice, and you can upgrade for one that lifts your feet up too. Delivery was very fast, and the guys were very nice and set everything up perfectly.
Review №7
2021-12-16My husband and I visited Mattress Firm in Amherst. Our “sleep expert” Amy was very patient and helpful while we made up our minds about what would work best for both our comfort and our budget. The only reason this isn’t 5 stars is that the new computer system was slow and confusing. Thank you, Amy.
Review №8
2022-02-18I give Mattress Firm Lorain 2 thumbs up! Amy any questions I had and make the bed buying process quick and easy.
Review №9
2022-03-20Amy was so nice too us we told her how are backs hurts with mattress that we have now she asked what part of are backs and got us right in too the mattress of are dreams we can not wait too receive it next week we are very happy and I would recommend this company too anyone who ask where we got are bed Amy has great skills at Customer service and was very nice too my whole family new everything about any bed they had in there if you are looking for a bed go see Amy at Mattress firm in Lorain
Review №10
2022-06-19Wonderful! Shawn took care of us and she was such a delight. So helpful and caring.