Delivery
Yes
Matt Castrucci Nissan in Dayton
Categories
Location on the map
Dayton, Montgomery County, Ohio, US
Service options
In-store shopping
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Offerings
Car wash
Yes
Oil change
Yes
Repair services
Yes
Phone: +1 937-530-3701
Site: http://www.mattcastruccinissan.com/
Site: http://www.mattcastruccinissan.com/
Opening hours
- Monday:9AM–6PM
- Tuesday:9AM–6PM
- Wednesday:9AM–6PM
- Thursday:9AM–6PM
- Friday:9AM–6PM
- Saturday:10AM–4PM
- Sunday:12–4PM
Comments (199)
Curt was my salesman. As always he takes care of what I need without additional hassle like you get at other dealerships. Most of the leg work was done over the phone. The car was for my daughter and he took extra time with her to show her all of the features and how to use them. I even met Matt Castrucci! I will always return to this dealership and will recommend it to others!Thanks again Mike Boone, Curt Thomas, and Matt Castrucci.
Their sales team is fantastic but when it comes to maintenance, avoid this dealership like the plague. Theyre clueless and some of their customer service reps have a problem admitting theyre wrong. My sister and I bought a 2016 Maxima Platinum and 2016 Altima SR in 2017. I took my Altima back for the malfunctioning ambient light. The guy I spoke to told me I dont have ambient lighting because he had a base model Altima without it. He literally compared his base model to a higher trim. A tech eventually figured I had the ambient lighting and wrote me an estimate for it. I was going to be charged 1.5 hours for labor and $10 for parts on a manufacturing defect. About $80 in total. Insane. I told them to keep their estimate and left for a better dealership - Jeff Schmidt Nissan, where I got it done for FREE!
I shopped around for all small SUVs & crossovers within the Dayton area and none of the sales staff came close the amazing customer service I received from Phil Bailey. He was patient, knowledgeable, and helpful with all of my requests and questions. He was willing to present me with the actual value for my trade and all of my purchasing options knowing that I was still shopping around and without pressuring me to purchase. We’ve bought 6 new cars in the past and this experience was by far the best. Phil, his sales manager, and the finance team were kind and efficient! Thanks!
I was able to drop my car off early (and had some help navigating that by someone who was working late). My car repair was completed sooner than I expected and they even detailed it for me for when I picked it up! It was like a got a brand new car!
I scheduled an appointment to see 4 different vehicles. Upon my arrival, They had all 4 ready for my review, quickly and professionally assembled the requested information then followed through exceptionally well to close the deal... they definitely meet my relatively high (by normal standards) expectations. No nonsense... I would highly recommend Castrucci Nissan... great teamwork so far...
Ive been working with the same sales man ever since I first came to Matt Castrucci Nissan just over 2 years ago. Because of different circumstances, Ive needed get a new vehicle 3 times in just over 2 years & everyone at Matt Castrucci has always treated me like one of the family. If its vehicle sales, financing, maintenance or repairs, everyone there is really great & helpful. I will return there whenever Im in need & highly recommend them to others!
Brought it in for an airbag recall (still not done). Asked them to look at the rear lift door which the handle is broken, the door opens by itself and the top hinge is broken. None of these were done or even looked at. Also asked them to look at air conditioning which they did not even start to look at for three days and only after I called and asked how my truck was doing. Took another week to get the air conditioning fixed. The service guy said he did not know about the rear door and I specifically talked to the scheduling lady about it. So my truck was there for 10 days and the recall is still not done. Being without a car for 10 days sucks especially when only one thing you brought it in for was taken care of.
Was told it would take about an hour for oil change, check ir in tires and new wipers. Was quoted a lower price and it took around 1 hour 40 minutes.
Fixed my bluetooth issue and even put my car through the car wash. Amazing! I am a recent college grad, so getting a car can be tough.... but they made it so easy and eliminated so much of my anxiety. They are awesome.
Nissan service staff are always friendly and professional. Car always runs and looks better after a visit.
Phil, our salesman, was great! Even though he was super busy, he took the time we needed to show us multiple cars, discuss options, and provide amazing customer care! Brian in the finance area was efficient and fast, along with being personable. Overall a great experience. This is our second car we’ve purchased through Matt Castrucci and I have no doubt it’s not our last!
I have never had a problem with my service over the 3.5 years until now. My service was completed on Monday and according to the paperwork my battery was “good” and no report was attached to the checklist as stated. However on Thursday, my car wouldn’t start and needed jumped. When hooked up, the battery was very low. The corrosion on top of the battery may have been the problem considering it needed cleaned off before we could even get it to connect. It would have been nice if this was brought to my attention. I drive a little in Tuesday and didn’t even drive the car on Wednesday. So there is no way it tested “good” on Monday. Normally they tell me way in advance when I need brakes or tires...but not my battery?! Very discouraged since it was visibly a concern.
I was there for an oil change for my 2014 Nissan Frontier. I have been in the Dayton area almost a year and I took my other vehicle to a dealership for an oil change and the first visit took almost 3 hrs and the 2nd visit I had to have the shuttle take me home since I couldnt pick it up until the next day. My expectations were fairly low coming to your facility. My appointment was at 10am and I was driving out of the parking area by 10:28am. I could not believe it - I will be singing your praises from the rooftop. Penny was the CS tech and she was wonderful: friendly, helpful, and efficient. 2 thumbs up - (if I had more thumbs, they would also be up.)
I am always impressed by the service dept. They address all of my concerns and always treat me as a valued customer.
Great job on oil change...was car shopping too and turned off quickly by market adjustment over MSRP
Pleasant - very easy to deal with. Understanding and patient! One the most pleasurable experiences purchasing a truck!!Thanks Phil
Standard oil change with a tire rotation. It took over an hour and 20 minutes to do.
I just bought my second car from Matt Castrucci. The great experience I had from 4 yrs ago, was the reason I came back !Our salesman, Tom Perchun was wonderful (Both times)Answered all our questions, he was so knowledgeable about both vehicles. And the great value you get for your money from the Kia brand....well that tells you everything !!
Up front on all aspects of the purchase. No hidden agendas. The price quoted for purchasing the vehicle was the price paid. Other dealers in the area were going to adjust the price depending on how the car was purchased - through Nissan, through per approved financing at another financial institution, or cash. Castrucci didn’t do that. The price quoted was the price paid.
I would rank the service from this dealer no star if I could. My friend, Ping Han, had a Nissan Sentra with problem in transmission as well as the airbag (the airbag light on the dashboard was on). I brought it to Brandon of the Nissan service front desk for checking up. Later He told me that their technician had checked the car and the only problem was the transmission. The cost will be over $3000.00. I asked him about the airbag light, with the concerns that more money would have to be spent on it if there was a problem, he lied to me saying that they didnt see any code stored related to defective airbag. The light was on because of the bad transmission. During the next 5 to 6 week-time while we were struggling about if we should spend this much of money to fix the transmission, he repeatedly (at least 5 or 6 times) told me not to worry about the airbag and everything would be fine once the transmission was fixed (I had already told him that I wouldnt fix the transmission if the airbag was bad too since this car has high mileage and didnt worth me to spend over $6000 to fix it). So I believed in him and had this transmission repaired for almost $3400. Before I went to dealer to pick it up, I specifically asked him again if the airbag lights was fixed, he told me yes it was. I drove one hour to the dealer and made payment. When I started the car I found the airbag light was still on. I spoke to Brandon again he said I need another $3500 for fixing the airbags, what a liar. This dealer has been cheating on me all the way since beginning. Why didnt he tell me that the airbag was bad after they first checked it up? Apparently they knew that I wouldnt spend anything on the car if they told me that both parts were bad. Now I spoke several times with Brandon to come up with a solution because of his wrong information or diagnoses on the airbag, he simply refuse to do anything and didnt even care when I said that I will file a claim to my credit card issuer for bad service and cheating on customers. What a lair this dealer has been. So dont ever trust the whatever the Matt Castrucci service center told you about your car.
Our sales rep is John Allen. John is a solid salesperson and does everything possible to assist you with finding the right vehicle to meet your expectations. We have enjoyed working with John over many years. You can find John at the Nisson dealership.
John Allen, our sales agent, was very knowledgeable and very friendly. I was very impressed. He made the whole process easy. Everyone else was also very helpful and friendly. Very satisfied with the service.
I was the last oil change of the day. They could have been rushy and just want me out. Every one was kind and took their time.
My daughter got exactly what she wanted and was treated great.
Collin despite being a Nissan salesman for less than 2 weeks was more knowledgeable about the car than most sales man I have worked with when buying a car (and this is my 16th car I have owned). He was very responsive, polite, honest and up front. Would recommend him to friends looking to buying a new car!
This is the 4th Nissan I have purchased or leased through Castrucci and I have always had a great experience here. The customer service is phenomenal and my sales guy Curt Thomas always comes through for me. I will continue to get my vehicles here and refer my friends and family here as well.
The service writer was really on the ball and made the arrangements and drop-off very simple and straightforward. She also was able to answer my question about my interest in leasing my next car from Matt Castrucci Nissan and told whom to see about this option.
We had a punctured tire I sent a text to Phil Bailey he told me exactly who to get in contact with in service which was Drew. I called Drew he took me in that day ordered the tire and the next day it arrived, he called I went and had it put on.Just really appreciate the great service from both guys thanks.
I called on Friday June 7 after noon to schedule service and got a Voice recording from Drew telling me to leave a message. I left a message and expected a return call. I didnt get one. I stopped by Monday June 10 on my way home from work and spoke to Penny and explained my issues (Brake Light Switch/Vehicle Stability Control Warning Light). She scheduled a service appointment for Wednesday (June 12). I dropped the car off on Tuesday evening and met Drew. I told him that I left him a message, but did not hear from him. He said he didnt get the message. I re-explained the problem and told him I thought it was the brake light switch that was causing the problem. He said they would check it out. It was fixed in about 2 hours. Other than not getting a return call from my message, everything was good.
Loved John who helped us! Definitely made a great impression and am very pleased with how everything went on getting my new car!!
I have purchased quite a few cars in my time, and I honestly have to say the time my wife and I spent with Todd Whittamore was truly an unexpected pleasure. His product knowledge and overall attention to detail was something you just dont find in any kind of service, not just the auto-dealership business. I not only will refer any of my friends to Matt Castrucci Nissan, but exclusively to Todd. Sincerely, The Rileys
Bought a 2014 Ford Fiesta with an extended warranty from this dealership a little over a year ago. The car is having a few issues currently so I scheduled a service appointment like I was told to do at the time of sale for the extended warranty. The person who scheduled my appointment asked what was wrong and I explained what I understood to be the issues, the scheduler never mentioned any issues with their service department being able to fix any of these issues. Once the car was in their possession I called to check on the vehicle and the service associate began to tell me that they only work on very limited issues for Ford products because they do not have the correct tools nor testers. Why sell these brands of cars and offer an extended warranty plus ask your customer to bring your car in for services that they cannot honor. They should be a bit embarrassed that they cannot work an American brand such as Ford at a new and used car dealersbip. Dont offer services if you cannot honor them. I will never go to this dealership again or recommend anyone to them. The salesperson was great but after that I feel that I was deceived by the extended warranty salesman and their service department honestly doesnt really offer repair services on the cars that they sell. Honestly, I felt like the service department was being inconvienced by my issues. Customer loyalty doesnt seem to be a concern to them. I hope plenty of people read this review and understand that once the sale is done their service falls way short.
I had an appointment at 9 am friday the 31st of july. Got there 5mins early. i was t told there was only 1 tech at that time. Since I was in Ohio visiting, I had no other place to go while they worked on my car. No option to take me to the local mall, or anywhere while I waited the 2 hrs it would take to inspect my car. I had them change my oil at the time, too. As I waited in the lobby, everyone one else that came in after me came and went. One person was even offered a free car wash. I was not offered that or anything even resembling courtesy. After waiting 3 hours, my car was finally done. The writer said the issue might have been my steering shaft bushing or my all weather mats. Hmmmm. Weird. He said its not a safety issue, though, so go ahead and drive back to Calif (3000 miles) and have it checked there. I have been in the car business, even working at the CVAM for 2 dealers in Calif over 30 years!!!. I have NEVER been subjected to this behavior. I have family in Ohio so I come here often. I will tell everyone in my family and friends to never come to your facility.
Curt was very courteous and pleasent to work with. We have either leased and bought the last 2 cars from Curt. Has has always been there for us. Even helping us out on our transmission issues that we had from Nissan and that is why we turned to him to buy our recent SUV. Curt is a valuable asset to the Matt Castrucci dealership. I can’t thank him enough for what he has done for us.
Curt Thomas is the most honest, best car salesman I have ever had the pleasure to deal with. We purchased our NINETH new vehicle from him tonight. He went out of his way to make sure we got exactly what we wanted.Thank you Curt (and William) for all your hard work! Ben and I truly appreciate it.
Phil was friendly and knowledgeable of the vehicle, no pressure.GM could have made better deal I feel, but was friendly and courteous
Todd Whittamore did a fantastic job in all steps leading up to the decision to purchase the vehicle. He was very thorough with all aspects of finalizing the sale and getting me familiar with all of the vehicles features. My overall experience was very favorable.
John Allen was a great guy. He got me a good deal on 2021 nissian sentra RS. Love the car.
Great service! I had the best customer service from everyone that I encountered. All my questions were answered and they went over and beyond my expectations!!! For this reason, I wouldn’t take my vehicle any other place.
Matt Castrucci Nissan could NOT have done anything better. They were incredibly responsive, fair, and professional at all times. I cannot recommend them highly enough. It made the car experience, which I do not enjoy, painless.
The service is timely and accurate. We get important e-mails from them on recalls or other issues with our Nissan vehicles. The service technicians and customer service members are polite and helpful. There is more engagement than I have noticed from any other dealership I have received service from in ensuring the maintenance and safety of my vehicles.
Brought my car in for a recall repair and oil change. From drop off to pick up everyone was friendly and helpful!
I visited both the new and used Matt Castrucci Nissan dealers yesterday and while the new dealer was helpful the used dealer was absolutely awful. If I had decided to buy a used Nissan I definitely wouldnt have bought it there. We walked in and all of the staff was sitting around watching TV. None of them bothered to so much as greet us. I had to ask for the manager, Spencer, to which they responded by literally pointing to his office, thats it. I walk into Spencers office and he doesnt bother to look up from his cell phone. When he finally does I have tell him I want to drive a car to which he kind of blankly stares at me. I tell him exactly what I want to drive to which he finally starts to shuffle around and start to do some semblance of work. He tells me I need to fill out a form for a test drive and then leaves me with no pen. He brings the car up and gives me the keys and goes back inside. So we go for the drive and come back to pretty much the same thing. So I walk straight into his office and put the keys in his desk. Again he doesnt even look at me so I have to ask him if he needs anything else from me before I leave and he just says nope. Worst customer service I have ever had. If this was my dealership I would have fired everyone in there on the spot.
I have never in my life experienced such horrible customer service! I had to have my car towed to the dealership because I lost my keys, called the dealership when my vehicle was picked up to let them know it would be there with in 45 min and gave them my information to call me when it arrived. I am pregnant and have a one yr old and laid down for a nap for an hr and a half. Woke up with no missed phone calls. Called the dealership they told me my car was not there, I called my insurance company who I had my car towed through and they told me the spot my car was in and what time it was delivered. I called the dealership back and told them what spot it was in and they continued to tell me it was not there! They lost my car for 3 freaking hrs! 3 hrs! Until I had a man call up there for me they would not go look for my vehicle and guess what happened when he called... they miraculously found it! I drove up there told them I was not happy and this was all absurd and that they were going to compensate me somehow for all this! Nope acted like they did nothing wrong and nothing was their fault and was still going to charge the 150 to have my key made! I had my car towed to Beau Townsend Nissan witch is an extra 11 miles from my house but I will make that drive any and every time from now on! The customer service is amazing there I had two keys made for the price that Matt Castrucci was going to charge me for one. Beau Townsend received my car at at about 6 at night when they were closing and I received a phone call at 8:11 to tell me that my car was ready for pick up! They also informed me on several recalls that my vehicle had and told me they had all the parts in stock to fix them if I would like. Anyone who wants good customer service I recommend Beau Townsend any day over these guys. Drive the extra few miles its worth it! If I could give Matt Castrucci no stars I would!
I had my car in for service. Penny was my service advisor and she was very professional in assisting me with my issues. She kept me informed with the progress of my vehicles service, since it had to be kept for a few days.
I took my 2013 Nissan Altima SL V6 in for service for a recall alert. They handled my service call very professionally. My service tech, Brandon, made sure I had a ride home and when service was done, I was picked up to get my car. It was a very good experience and I will definitely use them again!
Ivan was very helpful and charming. He helped me get the best deal possible for the car I wanted. I enjoyed purchasing my car from him. Chris was also very quick and helpful.They did a great job!
Went in to check out the available leases and came out with a Nissan Kicks SR. I received a fair trade in value for my car and overall Im satisfied with the entire deal.
Todd Whitamore set up my maintenance appointment for my 10,000 miles at the service shop. I have to say they did an outstanding job with my car service. I will definitely come back for my maintenance in the future.
After buying a used van for 3500, (almost 1000 over the asking price on the internet, since they had to install a new abs) back in march 2016 and spending over 1000 on repairs since purchase (4 brand new tires, new front brakes, replaced timer belt, fixed hose, no a/c, rear brakes, etc etc) the car is now overheating and I am honestly sick of putting money into it. I thought I was getting a good deal since it had only 88,000 miles on it, but I was so wrong. I understand that every issue isnt the fault of the dealer on a used vehicle, but the salesman seemed to rush me into the purchase because a deal like this would go fast and I understand that is what they are supposed to do to make a living, but it seemed like no real effort was put into making this car worth the amount I spent on it, I mean Ive barely drove 10,000 miles on this car and I have had more issues than I can even handle. Just very disappointing.
Not overly happy with the service department policy right now. Less than a year ago, I brought my 2017 Murano in for an issue with the lift gate. I was told that it had lost its memory and needed to be reprogrammed. I was told, Yeah, that happens sometimes. It was out of warranty, so I ponied up the money to get it done. Im not sure why a lift gate would lose its memory, but it is what it is. I mentioned that I wasnt too interested in having to do this again. I was told, this is covered by 12 month warranty...fast forward to today.The issue popped up again, I made the appointment and was just told that in addition to the 12 months, the warranty included a 12,000 mile limitation. Now help me understand how a non-powertrain issue is limited by 12,000 miles? This just reeks of a dealership negating their responsibility and commitment to quality. I would hold Nissan up to the same comment. Something so simple, that should just work has failed twice in less than two years.To be clear, its not about the money. Its about a policy that doesnt make sense and a service writer that didnt offer the whole truth.
I went in with a very limited budget, certainly not the kind a salesperson would want to work with, but was nonetheless afforded wonderful service. Zach, the salesman that worked with me, was polite, friendly, and most importantly: he worked doggedly to find a car that I could afford and would run well. I left with an 03 Honda Accord at a great price; significantly lower than the suggested retail value. While the car needs some mechanical/maintenance work, any car within the meager amount of money I had is going to need that kind of work (nobody puts new tires, brakes, etc on a 13-yr-old car theyre about to trade in haha). Overall, it was an excellent car shopping experience. They were honest, fair, patient (I said NO pretty often), and willing to put time and effort in to making sure I left satisfied. I would certainly buy from Zach and Castrucci again.
Service representative met me within 1 minute after I arrived and explained what would be done and the cost. She gave me an estimated time for completion and called me two hours ahead of time telling me the service had been completed.
Called to get a price on 2 repairs--after dealing with the automated phone system prompts, I reached a service technician. She said I will have an adviser call you. I asked when- she replied before 6PM today. Three days later I have heard from no one. I bought my car there and have had them service my car periodically over the years. Same day I called Jeff Schmitt Mazda and when I called had a real person answer (surprise) . She transferred me to a service technician. I asked for the same items to be quoted. She called me back in 15 minutes and I made the appointment right them and there. I am done with Castrucci- I have bought both my CX-9 and CX5 there. I am giving 1 star because I have never been unhappy with the work done. I am so done with calling and dealing with their service folks and them never getting back to me. Never mind their ratty place to sit when your car is being serviced. I will drive the extra 15 minutes to a dealer who acts like they want my business
Stopped by to look at several cars with no intention of buying today. But worked with a sales men named Dave who help me find exactly what I was looking for at a fair price. So went ahead and took the deal. Very happy.
The service tech drew was efficient and quick to get us in and out... they then went washed by armada for me! My car must’ve really needed that oil change because it sounds a hundred times better.. we will be back for our vehicle needs!
Great service. Everyone is always very professional
Ridiculous.. took care in for a repair covered by power train warranty. I had to take the day of work to do this. They said they had a shuttle service I sat there for 3.5 hours and no shuttle. So then the service guy says sorry but there is still a problem with the car and you’ll have to bring it back tomorrow. So this means I have to take another day off because they do not know what they are doing. Beware....you have been warned....
Had 3 recalls taken care of and a free oil change. Done very quickly. Thank you.
Brought my truck in for diagnosis and left it for more than a day only to be told there was nothing wrong with it. Im now currently working with another dealership trying to resolve my problem.
Thank you Todd Whittamore for continuing giving an excellent customer service. I will always buy my next vehicle from you!Great customer service at the service shop as well. Thank you “ Lucas “ for your professionalism.
They done an outstanding job!John Andrasik (service director) was so nice. He went out of his way to make sure everything got fix.Thank youChris Arway
I originally wanted to use my credit union for my auto loan but after waiting for several hours my sales rep asked me try Nissan and I was approved and out of there in an hour. Everyone was so hospitable and made me feel like feeling.
I filed a BBB complaint about the sales experience, the delay in the sales manager ability to handle customers. Matt Castrucci is not in the business to take cars back. In which I got the reply he sent to the bbb and of course he lied to them. I will more than likely receive retaliation after I post this. They are a horrible business to deal with. They also fraud warranty work as well. I have proof of that. Its not slander or libel proganda but facts.
We bought a used Rogue Select with 30,000 miles on it and decided to take it to be checked out within the 5 day return period to make sure there were no hidden issues. I made an appointment for the 30,000 mile service (per Nissans maintenance guides, this is just an oil change, tire rotation, and engine air filter), plus multipoint inspection (supposedly included). The price for this service on their web site is listed at $70.My wife took the car in, and they decided that a woman with a screaming baby was perfect to take advantage of, so they gave her a sheet with made up maintenance items and told her it would be $465.What did the $400 upgrade include? The cabin air filter, balancing the wheels (which had just been balanced as the car had brand new tires), and replacing the brake fluid. Not only should those services under no circumstances cost that much, but wheel balancing and brake fluid replacement are not part of the Nissan recommended 30,000 mile maintenance.When my wife texted me a picture of the price sheet, I told her to have them hold off on the service so I could come down and try to see what was going on. However, even though they had only had the car for 15 minutes, they claimed to be 99% done with everything, and we would have to pay for it since it was already completed. Oddly, it took an additional hour and a half for the car to actually be finished.We will not be going back to this dealership, they ripped us off once and it will not happen again.
Well taken care of, the life time engine / trans coverage during ownership is an added bonus..
I brought in my car to have a part replaced and they took care of communicating with the other partys insurance as well as transporting and setting up my rental car. When my car was ready to be picked up, they had all paperwork ready to be signed, and car was returned clean and repaired.
Fantastic service & the saleman OMAR IS like family & very knowledgeable also handsome & the cologne he wears smells awesome. Very honest salesman.I purchased a 2017 rouge sport fantastic price! This was Dec 2017. No need 2 stop here however he has taken his expertise 2 perfomance jeep loop rd. Centerville. After talkn 2 him u will walk away in a new vehicle & very satisfied😁😁
As long as PHILL BAILEY is a my sales person I will keep comming to castrucci auto mall
Wonderful- would highly recommend. Enjoyed sales management so much; professional and so nice! Finance was very informative, great communication, very nice guy! Wonderful experience! Would and already have recommended Matt Castrucci to everyone!
Phil was very accommodating and sincere. He was there with me every step of the way. William was great to deal with as well.
Dani was very helpful and upfront that she was new. She didnt pretend to know things she didnt and we appreciated her honesty and helpfulness.
I love Nissan, but I did not have a good experience with Matt Castrucci Nissan, any of the times I have visited. The employees, especially in the service department, were quick and somewhat rude - not very friendly or helpful. Because of them, I actually go to Beau Townsend Nissan instead.
I always like coming in and talking to Phil. Hes a very down to earth guy and extremely knowledgeable about cars. My wife and I feel comfortable talking to him about our car buying decisions.F.E.S.
Do yourself a favor and take your business to any other Nissan dealership in the area. Youre surely to have a better experience there. Now on to my review.If I could give this dealership 0 stars that is what this rating would be. I have NEVER been treated so poorly by a finance manager as I was in this dealership.I entered this store looking to find pricing on the Rogue SV and LS premium packages to compare to the price I received and Joseph Airport Toyota for the Rav4 with similar features. I have a special pricing plan that discounts the cost of a Nissan and wanted to know how closely the pricing would be between the two.The LS ended up being out of my price range because of the additional safety monitoring features so I was offered the SV premium with the leather upgrade and told the only difference between the two was the front collision monitoring. After I received the new price of the SV with leather I looked at an SV with the premium package and noticed it did not have the panoramic roof so I asked the salesman why it was missing and was then advised that the SV comes with 2 options the moon roof package AND the premium package each over 1k. Note that on the SL premium there is only the premium package which includes the panoramic sun roof. I asked the sales guys to provide a number that included both since that what I was under the impression I was getting to begin with.The finance guy comes out and proceeds to tell me he doesnt want to be in the middle of a rat race and when I have shopped around for other prices I can come back to him. This was completely out of line and absolutely disrespectful. I advised him I have already shopped around and received the best prices on the RAV4, CX5, Ford Escape, and Subaru forester, and simply wanted the correct best price with the features we had previously discussed from Nissan; he walks back into his office. At this point Im so upset and ready to leave; I tell the salesmen that this misunderstanding was not my fault and that I did not deserved to be treated the way I was and left.Later the finance manager contacts me over the phone and gives me the new prices and apologizes for saying the rat race comment and tried to give me some song and dance of miscommunication and how prices and features werent relayed to him correctly . Stop with the middle man bullsh** and you wouldnt have this problem, which I told him in a nicer way and tried to let him know my experience with the Mazda dealership next door, which by the way was WONDERFUL, (especially compared to this experience), regarding this very issue (the middle man) and he interrupted me and told me he DID NOT care how Mazda did things that he has sold twice as many cars then they did. At this point we are in a full blown argument and he says he is going to end the call; I replied please do and hung up.Now if youve taken the time to read my long winded comment I hope youre left thinking, WOW what terrible customer service and I dont feel this way because of the pricing or misunderstanding but because of how this guy handled himself through this entire process. Rule number one in good customer service is listen to the customer and EMPATHIZE and Im not one of those people who think the customer is always right either, but if a customer is upset (especially if its youre fault as a representative of the company) you should stop talking and LISTEN. I was attempting to share an experience I had with a competitor and to be interrupted and told he didnt care, well folks thats a new low in customer service.Nissan leadership- if youre reading this review you may want to train youre employees on how to provide good customer service if you want to continue to sell twice as many cars as the other guy!.I cant remember that guy’s name (probably a good thing for him) but at the end of the day, you dont get to pick the finance manager you do business with anyway; so my best advice, is just avoid the place all together.
I called Todd and he immediately called me back and had me bring my car right up. He gave me a car and they fixed the issue the very next day. EXCEPTIONAL CUSTOMER SERVICE!!
The work is fast. Make sure that you find time within office hours. Also expect a little higher than outside rates. But rest assured that your vehicle is in good hands!
Just got home after making appointment for a recalled part a week ago. Much to my surprise I was told they did not have the part. This is no way to make a customer happy! My off day is valuable to me and now they say they are going to get the part in. Looks like an all day experience with Matt Casstrucci! Thanks!
This place is THE WORST PLACE EVER TO DO BUSINESS. The Nissan Service rep is extremely rude EVERYTIME I speak to him. My car was towed there yesterday before 8am and they still havent looked at it! Its 1:30 pm. and they think they wont be able to till tomorrow. doesnt care im in a rental on my dime. this is how they are every time. I have had enough of the lack of service and support from this service center. maybe if their crap didnt break down so much maybe they would have time to look at my car and not be booked out till the 18th. I just called and had it towed to jeff Schmidt Nissan. the lady there was very helpful and said they would look at it today! I cant believe I have bought 3 cars from Castrucci. They certainly dont value you after the deal is signed.
I always have a great experience with the team at Matt Castrucci. The staff is always friendly and knowledgeable. Thank you!
If I could give them a 0 stars I would. I took my car there to get fixed, was told the issue was fixed but come to find out they didnt fix it at all. So essentially they wasted my time, and required to take time off work a 2nd day for something that should of already been complete. Will be taking my car somewhere else and I would recommend others to do the same.
My wife purchased a 2014 Nissan Versa from the dealership a little over 2 years ago. The overall experience at the dealership was alright, minus a few oversights where they claimed they couldnt get the model she wanted and tried to up sell her to a more expensive model. They also cashed a $500 check they said they wouldnt cash. It was quickly resolved so we went ahead a purchased. Big mistake.3 weeks ago the front axle on the car snapped in half and was grinding. She was barely able to get the car safely to our trusted family mechanic of over 30 years. After inspection they gave us a $1400 quote. Nissan would not have been able to get the car fixed for almost a week, so we had out mechanic overnight in parts and fix the car because my wife HAD to have the car for her job as a Dr. for the Dayton VA. We contacted Matt Castrucci regarding the issue and were asked to bring in to their dealership to take a look at it. Their own mechanic saw the pictures and said it was likely a defect, which coincided with our own mechanic. We were told to call consumer affairs and have been through a whirlwind of back of forth voicemails, calling at wrong time to purposely not have to talk to my wife, and feet dragging to do anything.Since we didnt get the car repaired at a Nissan dealership they wont do a thing for us. Even though the car is 2 years old and was repaired with Nissan parts. As someone who works in customer service I am appauled at how Nissan handles dealings with their customers and I would advise that you avoid Nissan cars going forward. I know that my wife and I will never buy a Nissan again and will make it a point to never let anyone we know do business with Nissan as well. Horrible business practices.
It was a pleasure the entire experience, all information that I needed to know was presented in an easy to digest way, our agent was really helpful for us and took the time to show us all details of the vehicle.
My wife and I purchased 2016 Nissan rouge, along with the purchase we purchased the Ziebart gold package for $1000. This is for exterior and interior detailing of seats for 10 years. Now the diamond gloss is a great product, but to my surprise to get the leather seats treated they will charge $150 to do the job. I thought it was included in the package. This was not mentioned to me by the salesman, although there is mention of it in the fine print (labor and shop supplies). My advice to Casstrucci is be upfront on the total charges it creates trust, second if you purchase this product get the exterior package, and go elsewhere for interior detailing. Ziebart did a good job on the exterior, but the interior was so so for me.
Repair to my vehicle took 2 weeks longer than expected. I will never purchase another Nissan (terrible service and worse transmissions)
Sales person was great, explained everything in detail. All the service was great, will recommend to anyone, anytime! Love it. I will come back for my next car, thats for sure. Thanks a lot guys.
Curtis is AMAZING, is great to our whole family, even got my boss a car through him. will definitely continue going through him and highly recommend him
Spencer Hassell manager @used cars practically runs the place is a profound sales guru. No pressure, no hassle, genuine caring about the product you trust your life too. My mother and son picked up cars there and Im about too. Go say hello and have a good time.
Matt Castrucci Nissan has had my vehicle for 29 days. It died on the way home from work. Its a 2012 Nissan versa. It was originally diagnosed as a bad ecm. They supposedly replaced it. During this month I was without my vehicle I had to call them at least 10 times to get updates. Then they told me it was the engine wiring harness was bad which they couldnt find said it was a discontinued part, which I find hard to believe being the car is only 7 years old. Then they told me if they can find one it will be 3000 dollars for the parts and labor. Long story short DO NOT BRING YOUR VEHICLE TO MATT CASTRUCCI NISSAN!!!
First I called and gentleman was very helpful on phone answer questions and very polite then I meet Jason he was awsome treated me with such respect
I bought a new Nissan sentra 2017 about a week ago and am already having condensation problems on the inside of my winshield. In the cold weather the condensation ices up and I have to scrape off the inside of my car windows. I scheduled an appointment with Matt Castrucci Nisan. Upon arriving promptly, I was told the service center is running late and they would have to keep my car at least overnight to look at it. No loaner cars are available and loaner cars are not guaranteed in any future appointments. I could however, PAY to rent a car while my new one is being fixed. Needless to say I am livid.
Great communication, repair like brand new
We needed a Versa in manual transmission and they got us one in just 2 days. They matched the Costco price another dealer quoted too
This is my 2nd lease from Matt Castrucci.Curt Thomas went above and beyond to make my lease transition as smooth as possible. Wonderful experience.
Phil was my salesperson and he was efficient and professional, very knowledgeable. Curtis was also very patient. He explained everything possible about a lease. Great staff!
Had a great experience with our sales team. Phil Bailey was very helpful in choosing a car, and working out a great price.
Castrucci TeamI have included your email to my daughter pertaining to her defective windshield to remind you of the situation. After giving her the run around for more than two week we showed up at your dealership where we were told that after working with Honda your company was not going to replace the windshield. This answer we found totally unacceptable.My daughter called Honda America herself and found that no case file was started, no pictures were on file or even a request from your company about this matter was on record. Honda America strongly recommended we take her car to Joe Morgan Honda. We scheduled an appointment with them at 8 am and spent 20 minutes with them where the service manager inspected, photographed, and contacted Honda. By 10:30that same day Joe Morgans service manager contacted my daughter with an appointment to replace the windshield free of charge. So to sum up Joe Morgan was able to accomplish in 2.5 hours what your dealership either could not accomplish or did not attempt to accomplish in 2.5 weeks. There is a sales axiom the difference between a liar and a salesman is follow through.All future service and purchases I make will be made at Joe Morgan Honda where they understand that customer service does not end once the sale is made. I will also let everyone I know if you want a Honda get it at Joe Morgan.Subject: windshield issueHello Mrs. Marshall-I am reaching out to you via email on behalf of Dan Brunett (the service advisor you spoke to concerning your windshield issue). As Dan stated to you on 08/05/16/FRI, we are working for you as best possible for a happy outcome concerning your windshield issue. Dan did state to you that he/we might not get an answer from Honda until sometime next week (week of 08/08/16 to 08/13/16). Dan has reached out to our interim Honda DPSM seeking GOODWILL assistance for you as your cars 3 year/36,000 mile warranty has expired: they have just not yet connected. Dan is doing everything he can to help in this matter. Please be patient and know that we are working hard for you as a valued customer, and understand this matter will take some time, but you will not get lost in the shuffle. Thank you for your business.JOHN ANDRASIKMatt CastrucciHonda Kia Nissan Mazda Service DirectorLeft a one star because 0 was not allowed
Salesperson was very nice and had a great personality. Management was very helpful and made paperwork experience painless. Ill definitely be back!
Curt was FANTASTIC to work with! I will recommend Castrucci to all of my friends and family. Thank you for making the process so simple!
Need help understanding some of the features on my new Nissan Frontier. I didnt buy it there but they went out of their way to help me. It was a great experience.
Curt Thomas fulfilled all of my new vehicle purchase needs. His personality and people handling skills are unsurpassed .
John is always a pleasure to work with and is super helpful. I look forward to working with him again.
William is a great asset and I am so happy the decision is being made to carry 2019 new vehicles for a great price on a new vehicle.
I had body work done at shop. Drove to Florida and back. Came back with a rattling noise underneath, which they took care of. Found out I only had one screw out of six holding the splash shield on underneath the car. Thank God the one screw was tight. Where did the other screws go???
Door latch broke and window stopped working after rolling it down (rainy day) on the driver side front door. The service team did an awesome job!
Very friendly no pressure sales team.
Great service. Waiting area was clean and had plenty of room to work while I waited. I liked that the WiFi was pass worded. As least some minimal security
Phil was outstanding as a salesman and I greatly appreciate how he worked with me and didnt try to push things I didnt want on me.
Took my vehicle in to have some things looked at. Some I thought may be covered under warranty and some may not. The ones that could be they knew the loop hole to not make it warranties. Still issues with my hvac system and camera!
Both William and Phil took very good care of me and made the car buying process easy.
Outstanding experience from the very beginning! Andrew was so nice, friendly and knowledgeable. Also, Chris was so nice, professional and made me feel very comfortable. Thank you!!!
Great buying experience. Went in with a limited budget and they helped me leave in a new 2017 Nissan Versa. Would definitely buy from them again.
Everyone has been extremely helpful. The sales manager, Curtis remembered me from 3 years ago when I leased my first Altima.
Only complaint, they forgot to apply my coupon. Other than that Brandon was great, friendly and knowledgeable.
I enjoyed my time at Matt Castrucci, and my wife and I were very pleased with the service that Andrew provided. Thank you for taking care our family!
Great care and service, Curt in sales is the only guy for me.
Great customer service from Phil Bailey and the Matt Castrucci group. Enjoying driving my new Armada!
Professional and efficient. On time with my appointment and completed in the time quoted.
Excellent very helpful, knowledgeable. Very courteous and helpful. Superior car buying experience. Definitely recommend to others! Everyone was very helpful, friendly, and professional. Thank you!
Everything went so smooth and the customer service was impeccable
Very pleasant, they stay with us later after closing time. We would definitely return and we will also give a great reference.
Great experience! My sales person was very nice and helpful! The sales and finance management were also very nice. Thank you all!
Absolutely 1st rate experience with Keith, very helpful with a tough situation. Excellent job! Quick efficient and friendly.
I had a tire rotation and oil change schedule and was quoted about 1 hour wait and it was done in about 37 minutes.
Very professional service advisor who waited on me. She explained all services and was very pleasant.
Collin was professional and energetic. He is very good at what he does.
Absolutely nothing, we worked with Todd Whittamore and he was wonderful with keeping us informed and helping to make a usually difficult process, seamless!
I was able to make an appointment for the next week. My appointment was quick and efficient.
Believe me , it could not have been any better. We were treated like a family member and the service was awesome . Cannot be happier!!!
Great service and loaner car was issued so I could get right back to work. Very much appreciated!!
The service happened so fast I barely had time to return to work before I got the call my car was finished.
We like casstrucci of Dayton.will return for another vehicle soon .great people that u can talk to and they are not pushy yo buy
Called to get MTF for our Versa, and Matt in parts was very rude. They wont get our business.
Very friendly salesman he knew his product was able to answer all my questions not pushy at all thank you Gary Eck.
Drew was extremely helpful, efficient, kind, and knowledgeable.
Phil treated me like a real person and not like a number. He talked to me on a one to one basis. Thanks again! See you again in a few years!
The service department was excellent they was quick and it was all good
My experience has always been very professional with the guys. I’ll always recommend the company to my friends. Keep up the good work!!!
Met with John Allen and he worked with us to get us a great deal on a great car.
Phil was awesome! Great experience thanks to his customer service and knowledge!
Treid to sell my 91 camry 2 spots of rust runs abosolutly perfect they said to sell to a junk yard or sign the title over to them buck of idiots
Fast courteous and expedited service. Salesman was extremely accommodating.
Had to take both of my Rogue s in for a recall. Great customer service
We had great service, and we bought a car!
Both were very helpful and made the experience very easy for me being a first time car buyer.
Costumers service was great ,when ever you buying a vehicle ask for Keith.
Service was completed much faster than anticipated and even faster than they estimated. Very pleased.
I bought a new car have not had it a year yet and have had to have it worked on 3 times which happens but the issue I have has is the service department charges me ever time and its still under factory New car warranty and tell me to pay or I dont get the car
Always a pleasure dealing with Matt Castrucci Nissan.Very friendly staff.Thank you!
Jason is awesome!
I follow my nissan car better always to fo to service that it belong to Nissan service. SERVICE REALLY is Good! To care my nissan car.👍🏽
I have been extremely happy with Gordon from the first minute we met! Great job!
My sales people Jon Miracle and Donna were great!
Great vehicle purchased. Highly recommend. Thank you for making it painless!
Lucas is great!! He let me know what went wrong to my car and explain the details.
Always greet the customer with great service and pleasant attitude.
Phil is the best! We love love our new Rogue! Thank you, Thank you, thank you
Our salesman Phil Bailey is awesine very enjoyable experience.
The technician David was excellent. He really cares about finding and fixing the problem.
Best service and deals in town. Mazda, Kia Honda and Nissan dealer sales and service
Very supportive staff....wait room really nice and accompany by free Wi-Fi.. have fun!!
Extremely friendly, very helpful and great to work with. I am a return customer that should say it all!
Some of the most honest, sincere salesmen Ever,the Service Department Personnel are the Best aldo
Always great service. Quality inspection and nice people
Great service department. Very friendly and so helpful.
The staff were awesome in and out in just over an hour.
Denise Loywer from the first moment upon entering the dealership was very courteous and helpful.
Everything and everybody were perfect. I am very satisfied with this dealership.
Cool staff...Mike, Spencer & Chris Gillian made the experience so great.
Great customer service, knowledgeable staff. Ill definitely refer friends here.
Curt is the best salesman! Thanks Curt!
Was one of the most relaxed experiences I had. Will recommend to many others!
By the book, friendly, informative, and great customer service.
The service was exceptional as well as the people that work there
Fast, friendly and done right the fist time!
Awesome service all around no place better five star service
Phil has been extremely helpful without pressure. Highly recommended.
Curt was great. Very pleasant and knowledgeable.
The individual I worked with was professional and friendly. I was out in a little over an hour which worked well.
Everyone was very knowledgeable and helped me through the process making it a wonderful experience. Thank You!
They fixed my O2 sensor
I couldn’t ask for better service. Service with professionalism and excellent.
Very helpful and pleasant salesman.
I liked john the sales person i worked with
Got me in at the last minute and did an outstanding job.
Only thing is to make the car free. Everything was excellent
Very efficient visit
I love this dealership
Had an oil change, also needed filters changed.
Total reviews rating 4.4
199 Reviews for Matt Castrucci Nissan 2023:
Review №1
2022-06-11I worked with Phil. He was a true gentleman. He made the experience easy and enjoyable. He truly made this the best car buying experience that I’ve ever had. I’ve been searching for several weeks and experienced a lack of professionalism at other dealerships. To work with someone who was, professional, kind, and respectful is rare and was such a refreshing joy to experience. I highly recommend Phil and Matt Castrucci Nissan. I’m thankful that I listened to the person that referred me because of their incredible experience with Phil!
Review №2
2022-03-09My car needed a Mass Air Flow sensor replaced. The work was done correctly and in a decent amount of time. Brandon had a great personality and good customer service skills. They did however forget to reset my engine light which caused me to think I still had a problem with my car. I took it somewhere else and they reset it for me
Review №3
2022-04-17The alternator that was paid for and installed (due to lost oil filler cap causing oil leakageonto, and into, alternator below it.) was causing intermittent failures of engine power onmany occasions over a two year period. We were very patient about that and finally want-ed to get it looked at by Castrucci service personnel. They were kind enough to do someresearch and found records of many others who had same problems with the refurbishedreplacement alternators . I was happy to find that they were understanding about our prob-lem, sought reason for intermittent power failures, and did replacement on a Goodwill basisand dropped ALL labor & parts costs to me. This gives me, the owner of the Nissan Muranovehicle, a high respect for this corporations being just with its consumer treatment !Thank You and Bravo, Castrucci.......and Nissan !
Review №4
2022-04-18Brandon is courteous and professional. Service is well done with no issues. I always take my Nissan and other cars purchased from Castrucci to their service department.
Review №5
2022-04-22Working with Phil was a very quick and easy process. He went out of his way to help me get my first car and made sure it was perfect.
Review №6
2021-12-27We love Matt Castrucci and have purchased 5 (I think) vehicles between Nissan and Honda. Your sales team is the best. Low pressure, we get right to the price we need so fast I always leave wishing I needed to buy two cars. :-) Thank you for everything you do!
Review №7
2022-03-07Employees was very nice but I’m not sure I’ll never bring my car back because it’s still doing the same thing that was supposed to be fixed
Review №8
2021-12-19I was getting noise from all 4 wheels when I am turning no matter which way. But as per the technicians there is only one right front side has issue . I am waiting to change that part see it is really only one side or have more.Some other subbing sound coming but technician were not able to find. I went for drive with one or representative and she also heated the same but as par technician no issue. If the issue is not resolved. Will go to next level escalation. Because in last service also I raised the same issue and they said no issue.May be next time I am not going to Matt and prefer to other services center.
Review №9
2021-06-24Jason Mann worked very hard to help my family purchase our 2021 Rogue. He was very forthcoming and honest every step of the way. The value and purchase price of the vehicle was much better than other area dealers and those in neighboring counties. I especially appreciate the integrity of Jason Mann as well as his colleagues in the dealership. This is my first Nissan purchase and I believe will be a Nissan girl forever. Thank you to the staff at Matt Castrucci.
Review №10
2021-06-05I was there for my daughter wasnt planning on getting a vehicle yet. The interaction with Phil was so good I decided to go ahead and purchase that day. Phil was doing double duty with both sales but treated both of us as individuals. The interaction did not stop when I left the lot. There was follow up and making sure that I had everything I needed. The keeping their word is what made this experience great. Time is very limited for me. Phil ordered my books and hand delivered them to my door step. Incredible service.