Martinizing Dry Cleaning in Westerville
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Westerville, Delaware County, Ohio, US
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Site: https://www.martinizing.com/west...
- Monday:7AM–7PM
- Tuesday:7AM–7PM
- Wednesday:7AM–7PM
- Thursday:7AM–7PM
- Friday:7AM–7PM
- Saturday:9AM–5PM
- Sunday:Closed
Martinizing Dry Cleaning in other cities:
Would give it 0 stars if possible. Staff is clueless and possibly delusional. Messed up a dress by taking too much off and before that, claimed to not know where the dress was for a few days. Never again . Dry cleaning could be good idk…their customer service and ability to take a simple alteration order is atrocious. Oh yeah…they also told me at one point I wasn’t in their system and couldn’t give me the dress back even if it was not altered. Do yourself a favor and stay far away. Also I think half of their positive reviews are fake…just a hunch.
The staff here is always kind and friendly. Everything is done in a timely minor. I have had alterations done my sons band uniforms dry cleaned and formal wear cleaned as well and everything comes back looking great! Fertilizing also gives there customers little thank you gives like coupons and specials on items.
My puppy had an accident on my dry-clean-only bedspread, and I was a little nervous to get it dry-cleaned since it cant be replaced should something go wrong, so I searched Google for a place near me with lots of good reviews and found Martinizing. I definitely do not regret using them! The manager was there when I dropped off my bedspread and he was both friendly and personable. He had a whole conversation with me about my puppy and asked questions about how I located them online. He told me the target completion date was a couple days from then, but assured me it likely wouldnt be that long, and he was absolutely right—my bedspread was ready for pickup in less than 24 hours! I am definitely a very happy and satisfied customer and plan to go back to them again!
First time customer, but Ill definitely be back. Extremely friendly and knowledgeable staff. They did an excellent job dry cleaning my clothes, and the turn-a-round time was lightning fast! Add to that very reasonable prices and it was a win-win-win for me. Thanks Martinizing, see ya soon!!
I’ve been using Martinizing for years. I love their pick up and delivery. And our clothes have always come back looking great. I do miss our normal delivery driver Jim. I always liked being able to text him that I had a bag on the porch for pick up. He made the service so personable. I hope to see him back soon.
When I was first looking for a dry cleaning service in my area i had the firm belief that not all dry cleaners are created equal. Reading reviews confirmed that most times, its a you get what you pay for business. Its nothing for someone to voice a negative experience, but to voice a positive one means so much more. Martinizing had lots of POSITIVE high performance reviews which led me to a no brainer decision....MORE THAN THANKFUL FOR MY CHOICE, because even though the pricing is a bit higher than most, Martinizing exceeded my expectations. Knowing you can trust even your most coveted garment items to them is worth every penny to me, it should be the same for everyone. Give them a try and you will see the difference. I PROMISE!! 😉
This was my 1st time using them, & they went way beyond just a Dry Cleaner they found an individual to repair a 30 year old keepsake for me, and I had a tailoring done as well.Im confident they would have gotten me breakfast, if I would have ask, LOL. Its good to know there are still professional, accommodating & simply nice people still out there... 😀
Good location, helpful and friendly service. I changed out curtains for the winter. Took in others to be cleaned. They did a nice job, only 2 days although I was not in a hurry. And also a shirt and sweater. I had a Groupon coupon but I would return to them even without it.
I started using Martinizing when I worked near there. It was convenient and easy. However, I dont work near there anymore. Now I continue to use them because of how fantastic they are. I use Martinizing for my work dress shirts and they make me look professional. But its not just that. They are super nice and friendly. They offered to pick up and drop off my shirts at my house and, quite frankly, this saves me a TON of time and energy. When I call them or stop in, they are not just professional, they are friendly and just plain nice. I cant say enough good things about them!BTW, my place is 1/4 of a mile from another dry cleaners who I avoid because theyre NOT customer focused and friendly. Martinizing goes beyond minimum, they truly give a damn!!!
One day I accidentally washed all my clothes with my lipstick…:( including my bf clothing as well… few of mine and his clothing was my bf fav and I was panic how to be able to erased those lipsticks stains. I searched online and this place Martinizing dry cleaning in Westerville got a lot of a good reviews so I went there to try if they could help… oh my Goodness… the lady and I think the owner (I didn’t know the name) was very welcoming and trying to help me and not only that but trying to calm me down because I was scared if they couldn’t help me… and they make me to saved money too… I’m so thankful for their help and when I pick it up everything was cleaned!! Thanks The Lord for the help… the best Laundry in Columbus!! Thanks guys and I’d appreciate. My bag was happy too❤️
In the past I’ve never really felt the need to write a review online, even if I was dissatisfied.I was recommended to bring my clothes and Ugg’s here because the service is fast and the staff was professional. My family was met with teenagers behind the counter that didn’t seem to know what their job role entailed. They could not provide me a cost estimate or estimate on when my clothes would be finished. Several days later I received a text that my clothes were ready. When I went to pick them up only half my clothes were finished. About a week later I had all my clothes back, but my Ugg’s were not done because they ship them off to a different facility to be cleaned. Ive called every Monday for three weeks in a row and Juanita tells me they’ll be done the following Monday, three weeks in a row. I figured they would take about a week but as of today I’ve waited three weeks for my shoes. My partner spoke on the phone with the manager he didn’t know when they would be done by either. I called every other dry cleaners in the city and they finish Ugg’s in 1 week. I would recommend going elsewhere that clean Ugg’s in house. I’m a pretty reasonable person but four weeks to clean a pair of shoes when I needed them clean for the winter is pretty ridiculous. Our dry cleaning was sub par, my clothes did not come back as soft as when I dropped them off which was pretty disappointing. I do admit they were nicely ironed with no wrinkles like other 1 star reviews have mentioned. How hard is it to mess up dry cleaning?
Martinizing does a great job. Ryan has always been trustworthy and responsive to any questions or concerns. I highly recommend them to others! Their pick-up and delivery service works great. Post the forced govt covid shutdown, they enhanced their text options for pick up to be able to opt out (or in) and give us more days for their service. We are huge fans of Martinizing and their team!!
I had a very expensive down coat that was covered in salt and calcium Carbonite. I thought for sure it was ruined but for about $20 these wizards made this coat look brand new again! I will never go anywhere else. Plus the girl working there had the most beautiful green eyes. Highly recommend.
Excellent service at a very reasonable rate. The slight hiccup I experienced was even though I wanted to use a coupon when I picked up my three-piece suit, you need to use it during drop-off. I was unable to use any of their coupons and didnt feel well informed of this process.Otherwise, it was an acceptable experience.UPDATED: to a 5-star. I nearly immediately received a call from Ryan about the situation and an offered resolution. That is unnecessary and appreciated :)
So glad this store has added email notifications to their transactions-- TOTAL game-changer for us. We now have a better handle on when our dry cleaning is ready, which has typically been AHEAD of the quoted time. So helpful! Theyve always done a fantastic job with our dry cleaning, so having this communication/time management feature adds extra value we totally appreciate. Worth every penny!
I have used this company and location for so many years I cant remember when I first started with them. Ryan, the owner, is hands on and his team is fantastic.Very personable! We have never had an issue but based on how the front is ran, I highly doubt there would not be a quick and amiable resolve.
Nice people. Great work.My senior dog sometimes pees in his sleep; he fell asleep on my Calvin Klein coat and “opps.”I was afraid it was ruined.The dry cleaning team saved my coat. It took more than one pass through the process, and a few extra days, but they saved my coat!I am so thankful!
They are not very professional. As far as I could tell, they only had teenagers running this location. I dropped off a family heirloom to be drycleaned and the front desk clerk was nice but didnt seem to know what was going on. She told me I would get a call or text when my items were finished but that it would be around 2-3 business days. I did not get a call or text so I called them on the fifth business day to check on a status and the girl who answered said they couldnt find my items. She told me shed call back after she spoke with the other clerk what was there. They did find my items but I dont believe I would like to gamble on whether or not my dry-cleaning will be secure next time.
I have found the service here to be excellent. They always know your name if you visit regularly. This store also uses green, earth friendly, chemicals. I would imagine these chemicals are also much better for your clothes. Im not sure what the one negative review has to do with dry cleaning. Some people need to have their computer and internet connection revoked.
Total reviews rating 4.9
150 Reviews for Martinizing Dry Cleaning 2023:
Review №1
2022-05-07This was the best experience! I spilled coffee on my white comforter and it was cheapest to go here. They not only did a fantastic job, but they have awesome customer service, gave me a box of candy for being a new customer😍, AND had my dry cleaning done in just a couple of days when I was quoted a week.5/5 would recommend this business!
Review №2
2022-08-15I haven’t needed dry cleaning services in YEARS. So I took to google found the one with the highest rating closest to me. It is clear why their rating was a so high. The employees were the nicest I’ve encountered in a while. Both at drop off and pick up.they weee polite, smiled very professional. I thought the price was reasonable also. I have found a new dry cleaner!
Review №3
2022-08-26I cannot say enough good things about this place. They are so buttoned-up (pun intended) … seriously, their customer service is beyond exceptional. They really take care of you here and care about the way your clothes turn out. If you’re looking for a new dry cleaners, this is your place. A+
Review №4
2022-06-05Very quick and easy drop off process. This was my first time Dry Cleaning ever and they walked me through their model and even gave me a little welcome gift. I don’t mind driving a little extra if I need something dry cleaned again.
Review №5
2022-09-14Ryan and his crew did a first-rate job dry cleaning a large order of dress shirts and a suit. They did it quickly and helped apply a coupon to my order as well. Very pro customer business!
Review №6
2022-08-23Utilized dry cleaning services, everything was done quickly and the staff was quick to help! Will be returning and would suggest them to others! Very decent priced and great coupons available!
Review №7
2022-08-27They ripped a portion of a vest (the fastener), that was worn once and for my wedding, and now its not usable. Literally hadnt had the chance to wear it more than once a few weeks ago. Didnt even tell my wife.
Review №8
2022-09-02You guys are awesome, great dry cleaning & delivery service. Extremely nice. Really like the text reminders. Thanks!
Review №9
2022-09-17Absolutely Outstanding service. It was quick, easy and priced fairly. We will definitely be back! The staff working always makes it painless.
Review №10
2021-06-18UPDATE: It took them three times to clean my jackets. I wont elaborate on the phone call I got from the Passive-agressive manager at that last time, who obviously thought I couldnt recognize a clean jacket, but I still remember it years later and havent been back to this dry cleaner since. Perhaps they are better now, I dont know, but I go to other places now. I finally had time/remembered to update this as I mentioned in the original review below.---------------------------------Original Review: (03/2019)This will be updated if they bother to actually clean my jackets. I dont know who has bothered giving them a 5-star review or whether those are fake or not. However Ive had an absolutely horrendous experience with the store.I brought in 2 outwear jackets: one wool jacket and one polyester jacket. I have had to have them attempt to clean them THREE times so far. The first time they didnt even bother to clean them-I know because the wool jacket looked exactly the same as it did when I brought it to them with fuzz/debris from the department floor it fell on all over the back. And the second had, while in their hands, managed to accumulate a whole swath of short white dog hair--which I dont have any animal whatsoever. So I left them again with them to have them clean themWhen I came back for the second time they were noticeably cleaner, but not truly clean. My beautiful purple wool jacket somehow accumulated a thin layer of white hair/fuzz on all sides of it instead of just the small debris that was on the lower back of it initially. All the girl did when she saw that was to go get a little cleaning brick from the back and actually hand it to me expecting me to clean my own jacket. The polyester jacket had done slightly better but it still had debris of short hair and fuzz all over it from other peoples clothes.So now Ive left them for a third time, hopefully theyll actually do their job at this point. If they do (and my jackets arent trashed) Ill update the star rating of this review... If they dont or destroy my jackets, corporate will know of this.