Marcos Pizza in Fremont
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Fremont, Sandusky County, Ohio, US
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Site: https://www.marcos.com/
- Monday:11AM–11PM
- Tuesday:11AM–11PM
- Wednesday:11AM–11PM
- Thursday:11AM–11PM
- Friday:11AM–12AM
- Saturday:11AM–12AM
- Sunday:11AM–11PM
Marcos Pizza in other cities:
Pizza is good. Customer service not so great. Called at about 10:15pm on a night they close at 11pm to place an order for delivery. Associate immediately said they just closed and would not take my order. I understand it was near closing time, but what is the point of a business being open until a certain time, if they stop servicing an hour before. It wouldnt hurt for them to go the extra mile for a customer, or in this case the first mile.
We paid for wings when we got our food we didn’t get them. They claimed they were out of them and they would make it right next time. They didn’t refund the money back to our card then I called to get the wings they owed us and the manger working said there was nothing he could do about it hung up on us twice then stated we had to talk to another manager that wasn’t there so I will not go back here ever again the worst part I order from here like once a week and will not order here ever again so don’t let them charge your card over the phone till you make sure you get your food
Marcos in Fremont has good product, however recently the service has been very off. We used the online delivery service and found it timely. Now get to the product review.... Horrible. My wife ordered a sub.Yummy, not so burnt to a crisp, like a crouton that was burnt at 500 degrees. They did redeliver in less than15 minutes and this time the bread was burnt but not as crisp. New update. WE ARE DONE ORDERING PIZZA HERE. ORDERED TWO SMALLS FOR 27.00 GOT 1 RIGHT 1 WRONG. THEY RE BROUGHT NEW PIZZA and that one was also wrong. Bye after 24 years......
While I am not from this area, my husband & I have ordered pizza from Marcos in Tiffin & Fremont for our daughter for 6 years. ALWAYS they have gone above & beyond our expectations in customer service. Thank you, staff members, once again for helping us celebrate her birthday & other special occasions from afar! 😘
I am very loyal customer I get pizza usually 2 times a month I love the pizza but last night I was very disappointed my pizzas very very thin and over sauced .I wont be ordering from there for awhile. I have a bunch of kids and when they dont eat pizza you something. Is wrong.
Total reviews rating 3.8
64 Reviews for Marcos Pizza 2023:
Review №1
2022-04-08I ordered a medium pepperoni, sausage extra cheese pizza… i have 1 sausage per piece of pizza…there were a few pieces with 2 sausage…manager said that’s how they are suppose to be made….won’t do that again🤷🏾♀️🤷🏾♀️🤷🏾♀️
Review №2
2021-12-31Really like their pizzas 🍕 . Got a Chicken Frezno , a Garden pizza, and some bread sticks. They were all good. Delivery was quicker than stated. All in all I have had a good experience any time I have ordered from them.
Review №3
2021-11-14Beyond unsatisfied!! A hour late and we got 3 Under cooked, luke warm pizza that were never cut!! We had to call for over 25 minutes just for someone to answer the phone. When the manager answered the phone she was very rude, cut me off when talking, argued and never apologized. She said they are very short staffed and if I can do a better job to come apply. Are you kidding me!!! Since when does a manger talk to a customer that way!! We always use the app to order our pizza she said that was our fault for using the app, it gave the wrong wait time.I am completely appalled by Ingrid’s management skills, customer service and business skills.Beyond horrible experience!!!!
Review №4
2022-06-10Horrible customer service and I would definitely not recommend this Marco’s and I definitely need to have a word with the owner because this isn’t the first time I’ve had a horrible experience!!
Review №5
2021-12-12The manager Ingrid was working today,she was very polite and helpful. Great customer service,There should be more managers like her!!!! Thank you Ingrid.
Review №6
2022-01-17Very unprofessional! Didnt have the order correct nor done when got there at the time it said it would be done. Ording them selfs food from another store when there was people standing in line waiting for their order.
Review №7
2021-12-26Good prices, delicious pizza and bread sticks. i do find it just a little greasy but a stable place to get eats!!
Review №8
2021-05-22We regularly get a double pepperoni every weekend.GREAT ! Tonight we decided to try a deluxe, not only was the crust un- bAked and raw, but the deluxe had very little pepperoni,Some onion and a little gn pepper ((asked sausage to be held)....cheese and sauce ok. Took an hour to be delivered. Very disappointed . Probably last Marcos for us
Review №9
2021-08-26I never really write reviews but My last few orders were made wrong, this last one i just got was free because of my last order being incorrect, but it was messed up too Some pieces didnt even have sauce under the cheese, ill just try clydes location next time if I want marcos again
Review №10
2020-08-04If I could give zero stars I would. Placed an order. They said it would be about 45 minutes. It had been an hour and 15 mins. So I called to see what was going on. They said I never placed an order when I know for a fact I did. Ended up having to order from Pizza Hut and didn’t get to eat dinner till 8pm.