Delivery
Yes
MAG Land Rover of Dublin in Columbus, Ohio in Dublin
Categories
Location on the map
Dublin, Franklin County, Ohio, US
Service options
In-store shopping
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Offerings
Oil change
Yes
Repair services
Yes
Phone: +1 877-223-7835
Site: https://www.landroverdublin.com/
Site: https://www.landroverdublin.com/
Opening hours
- Monday:9AM–7PM
- Tuesday:9AM–7PM
- Wednesday:9AM–7PM
- Thursday:9AM–7PM
- Friday:9AM–6PM
- Saturday:9AM–6PM
- Sunday:Closed
Comments (125)
Went into purchase a new Land Rove Evoque not a single person came to talk to us. I spent my money somewhere else.
I met Simon and he is one of the highly professional sales man at this dealership. He is very good and helpful. And the staff there are really knowledgeable about their job.
BEWARE WHEN DEALING WITH THE SERVICE DEPARTMENT!! THEY ARE SHADY, GIVE OUT FALSE INFORMATION, JERK YOU AROUND AND COMPLETELY LACK IN CUSTOMER SERVICE.Your company is absolutely ridiculous. My car has been there since Aug. 24th 2021.What you said was going to be an easy fix that would take 1-2 hours has turned into multiple issues(even though I drive this vehicle 2 hours a day with ABSOLUTELY NO ISSUES) was all of a sudden unsafe to drive.You have told us it was one issue , you fix that and then you say it’s another issue that needs fixed. I have no faith that you actually know what you are doing or that you can even fix my vehicle at this point.You have been giving us the run around for months with the WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED.We email and call to get updates and it takes DAYS to maybe get a call or email back.The part you needed (that we have waited 2-3 weeks for) was supposed to be in today where again we were told WE WOULD GET AN UPDATE TODAY AND WE HAVE HEARD NOTHING even after my husband has called twice and emailed you.I understand things taking longer to shop right now I work in customer service and we have the same issue BUT THE WAY YOU HAVE HANDLED THIS ENTIRE SITUATION IS AN ABSOLUTE JOKE!Your customer service is TERRIBLE you jerk people around , you are have NO help at all !I will be getting rid of my Range Rover the second I can so I never have to deal with your company again since you are the only ones around who can “work” on them!
Great buying experience, knowledgeable staff, great test drive, thorough attention to detail throughout the process. Shout out to Simon and John for making the process work for me!
Be aware of false information from the service sales man. He started that the Range Rover Evoque do not has oil drain plug that’s why it requires special tools to suck the oil from the engine block. The oil change quote was a $270 for 15 minutes oil change. Old day the quality people where you get the trusty information from the deal is gone. I’m really disappointed.
Very good — the sales person, Simon, and the manager, John, were excellent! Great experience as always
I’ve wanted a Range Rover since I was 10 years old. Now in the year of my soon coming 56th birthday, I bought one. My appointment was simply to test drive a Velar. The one that I saw was ok, but there was one that had just arrived. I asked to see that one and test drove it and bought it. Simon was an awesome salesperson and it was a quick visit. I was there less than 2 hours - test drive, chat, credit approval, paperwork. Muranda made it very easy. That was Monday and today I picked up my car after it went through CPO process and detailing. It is an absolute dream. 2018 Velar R-Dynamic HSE - 🔥🔥🔥🔥🔥
As a first time Land Rover buyer, I am so happy we chose MAG. The sales staff is professional and accomodating. The excellent service does not end after you purchase a car-the service staff is also wonderful! The waiting area is clean, with private work areas. The staff kept me updated and offered me complimentary snacks & beverages throughout my wait.
Fantastic experience at MAG Land Rover Dublin. Worked with Simon, who was friendly, knowledgeable, and took his time - despite me giving him less than 30min notice for the appointment. Very happy with the car & post-sales service so far. Bottom line: if youre looking for a Land Rover, come here.
Purchased from Simon Cheung, Land Rover. Very happy! Simon took all the time I needed to walk me through every switch of my new car and got me set up with remote start.Highly recommended! If you are thinking about joining the Land Rover family, be sure to go talk to Simon.
Not great on customer service, we found a car with a great price online so we stopped by to look at it. The sales man that came out did have time to show us the car. We left to look at different lots and there was a nice gentleman at the BMW lot that was showing us a car and I said I was real interested in the Land Rover. He walked over to the Land Rover dealer got keys so we could test drive and found out that the SUV I came to look at was sold the day before.We could have been told that hours earlier but they didn’t have the time!We ended up going to Crown Jeep buying a new SUV from Cole Miller where he and there staff was so helpful!
Recently purchased a 2018 Discovery Sport from MAG. We have purchased many cars over the years and never had such outstanding service as we received this time. The salesperson was informative about the vehicle and sensitive to all of our needs. We got a great deal on a recently retired loaner from the MAG fleet. We will definitely return for our next car buying experience!
Just received my 2017 Discovery from them and I was pleased with my order and the overall outcome. Thanks to the sales manager (Jon, L) for his follow ups and also Bob for understanding my concerns and working with me till the end! Vince was also very helpful and he gave me a very useful information regarding the financing and maintenance. I look forward to working with them again in the future and PLEASE get in touch with the Sales Manager if you ever run into any issues with their service because hes someone who listens and delivers on his promise and he worked with Bob to make sure I was happy before living the dealership! Thanks to the Team!
While I always have a great experience at MAG Land Rover my last experience was my best one yet. I recommended reaching out to Robert Wehinger. He helped me with the purchase process to buy out my lease which he made into one of my best car buying experiences. He was informative, kind and not pushy. He went above and beyond with everything. I will be sure to go back to him for all my Land Rover needs!!!
Hands down best experience Ive had when going to lease any vehicle. I leased a discovery sport from robert, he was willing to do everything he could to get my numbers right where i wanted. I had been previously leasing an suv from another company and was ready for a change. The finance team did an amazing job as well! Drew another sales rep also jumped in and was helping with the process and was also extremely friendly and made the process for my 6 year old son fun! Robert, and drew and the finance team where friendly, fun and extremely professional. Anytime you get a car it can be fun and stressful, these guys hands down are the best! The showroom is clean and comfortable and i will recommend anyone to go visit them! Thanks you guys for such an amazing experience!
I like the car as it is new and has a good warranty. The service area is like a bad friend sometimes that will drive me to buy another brand. I dont want to go in details, but if you own a Range Rover you pay very good money for service. The service staff has good reviews but it is not consistent for the quality of this product.
Service department is very average for a luxury brand of cars and will NOT address your service concerns thoroughly. Very disappointing!They are all nice until you have a serious service issues. I have had luxury cars all my life and this is the worse I have experienced. AVOID this place.I requested to speak with service manager to share my experience. Mr. Ken Bennett called and pretty much refused to hear any logic and offered absolutely no solutions or alternatives!!
Jermey and Miranda made the buying experience effortless even though we were working the deal long distance. They made this purchase experience smooth and effortless, one of the best car buying experiences I have had.
Great buying experience. Service experience not so much. Never a return phone call, and took 4 attempts over 3 days to speak with someone. Wife drove there for service to be told the loaner that was reserved was unavailable, and had to drive home. Once we did get in and went to pick up our car....they lost our keys which took another 2 hours to locate. While there watched customers stand and wait for someone to greet them (10 minutes)....when two employees were BSing in the office. With all the difficulty I had to go through to simply get service, you would think someone would apologize and offer some sort of restitution....nope. Questioning buying a high end vehicle again, especially when the service experience has been this bad. 2 stars because the sales team was great but service after the sale is most important...especially when you spend more money for better quality!
My husband bought a used Sport Range Rover. Peyton is a great guy! Super sweet! He took great care of us!
I get my Jaguar and Land Rover serviced here now, Jon Philbin was very kind and easy to work with. Hopefully the new building will continue to provide me with good experiences, as some of my past interactions with MAG have been not been up to standards.
During the summer of 2019, I went to Land Rover of Easton to decide what car I wanted to purchase. Land Rover of Easton told me I would receive a great deal when I was ready to purchase. In January 2020, I went to that dealership and they provided me the worst deal possible. They wanted me to trade my car in at a different dealership, but still wanted over 10k as a down payment. I started thinking about MAG Land Rover. I swore I would never go there again after the horrible treatment I received back in 2009 in the service department. I decided to stop by even though I had great hesitation. I met Geoff at the door and he told me they will give me a good price. I was still reluctant because I had heard that before. After we learned each others styles, when it comes to buying cars, we got a plan in place. I knew I was underwater in my current car by thousands, so Geoff involved Ricky(Manager at Land Rover). A week later, I got out of my negative equity situation into 2020 Velar for a lot less than Easton Land Rover quoted me. Plus MAG gave me good money in my trade that I didnt have to try to sell it on my own like Easton wanted me to. Actually Easton could not even get close to the deal when they tried to follow-up with me. For now on, I will go to MAG Cars for my next car and Im glad to find out all the old staff there are long gone. Thanks again MAG for the excellent service from: Geoff, Ricky, and Jessie(Finance). See you in a few years for my next one.
As first time buyers of Land Rover we had the best experience working with Tony R. He went above and beyond by acknowledging us after hours which ultimately sealed the deal. Wonderful guy! Go see Tony!!
I have driven several Range Rovers as rentals. Decided as I was driving by MAG to see what they had. Met Bob Eisenbach who explained every detail of the vehicle comparison between the Rover and Rover Sport. I decided on a Sport and less than two hours later I was out the door in the finest vehicle I have ever driven. Two hours was a very short time since I didnt have a plan or appointment.My experience before, during and after the sale was stellar. I truly appreciate professionalism.
Very disappointed in the MAG Range Rover service. I made an appointment 3 weeks out for scheduled service so that I could have a loaner car. When I showed up on Nov 20th, they told me there was a scheduling error and didn’t have me on the schedule anymore and didn’t have a loaner to fit me in. The service advisor was less then apologetic for the situation. I was able to make a new appointment for Dec 11, the first availability for a loaner car. So now I am here are MAG Range Rover and they are telling me they they don’t have a loaner available. That people from last week’s appointments have not returned vehicles yet - today is a Tuesday. I asked for a new car to treat as a test drive and they couldn’t do that. So, I am stuck sitting here in their waiting room. This is ridiculous. MAG service is awful. I wish I could give them 0 stars for this rating. Our other car is a BMW. I know these types of things would never happen at Kelly BMW.
I worked with Katie Shaneck on a used vehicle and she was fantastic. The whole team from sales to finance were great. The process was simple, all my questions were answered, and the entire staff was friendly and accommodating! I’d do business with MAG in the future.
I took my car for an oil change. Felt welcome from the moment I arrived. I opted to wait in the lounge. Took couple hours but I kept busy. They came in couple times to update me on progress. They also discover a recall and worked in it as well. Great experience overall.
I rank MAG Land Rover Dublin 5 primarily because of my sales associate, Simon Cheung. He is honest, extremely knowledgeable and true to his word. Not your average sales associate. This is my second purchase from Simon. An amazing person too!
Very professional and not pushy. Simon was awsome, he help us found a great car with a great price. I will definitely come back here for the next vehicle shopping.
We work with Simon and his the best. He was very professional and found me the exact car I was looking for.
GIVING THIS DEALER JUST ONE STAR BECAUSE THERE IS NOT A ZERO STAR.....Last July 2020 I took my Land Rover to this dealer, where I bought it, for two recalls and to fix a dent that somebody did in the right front side. They called me to pick up my car and when we went there July the 18th, 2020, the bra they putted to protect the front of the car was done totally wrong where the dent was. The angle of the bra is not following the same contour as the other side. They just had to walked a few steps and look at the other side so they could put in the right angle...…. NOT JUST THAT, NOW THE CAR HAS A BIGGER DENT THAN THE ONE THE CAR WAS HAVING WHEN I TOOK IT TO FIX ORIGINALLY AND THE JUNCTION BETWEEN THE FENDER AND THE BUMPER IS TOTALLY UNEVEN. The person that was in the service area that day, Abbie, told us that we needed to take the car because I was having a loaner and the next Monday she was going to call us and let us know what was going to happen because the place where they fixed the car was close that day, it was a Saturday. Ive been trying to communicate with the service department of this dealer and when nobody answers, it goes to voicemail. Ive been able to send a few texts and ask for the manager but he/ she is always busy, they say he/she is going to return my calls and today, August the 17th, Im still waiting for somebody to return my calls......Their ability to sell cars is awesome, but as good as they are in this is how poor the performance is in the service department. YOU WOULD THINK THAT FOR THE PRICE YOU PAY FOR THESE CARS YOU WOULD RECEIVE A GOOD SERVICE....I WOULD NOT RECOMMEND THIS DEALER TO ANYBODY.
My review is on the sales associate that waited on my wife and I. Her name is, Ashley. I would have to admit that she was the most sweetest, helpful, knowledgeable, insightful and compassionate sales representatives that I have encountered. If anyone is looking to buy a Jaguar or Land Rover, I beseech you to go to, Jaguar and Land Rover is Dublin. Ask for Ashley, you won’t regret it at all. She is amazing and I hope they are paying her for all she is worth....a million bucks.
I scheduled an appointment for an Oil Change and a diagnostic reading on the check engine light that has been illuminated for 3 months now. I was told the service would take 1.5 - 2 hours...I asked for a loaner when I scheduled the appointment over the phone. The service rep stated that loaners are only used for extended periods of service. I said fine, I would wait.After 2:45 I finally got my car back. When I asked what the diagnostic read on the check engine light, I was told they didnt check it. So, 2:45 hours for an oil change essentially....if you value your time, look elsewhere.
Tony and the staff were extremely professional, communicative and timely from begging him to end. I would buy another vehicle from him anytime and highly recommend Tony. He is authentic and kind. He makes the entire process smooth, comfortable, and zero pressure or hassle!
This was my first and last experience with this dealership. All I needed was the 75k mile fluid change in the rear diff and a new set of front wiper blades. Pretty simple right. I was told that they were booking out about 2 weeks so they scheduled me for 11/8/18. Josh said they preferred that I drop it off which my wife did at 8:30 am on Thursday 11/8. On my lunch break at 12:30 pm I called to see if I should plan to pick it up after work. Josh said they should get it in around 3:30 pm and he would call with an update. I did not get a call, so I figured Id get a call the next morning. Since this was a scheduled appointment for a small job I did not make transportation arrangements for Friday nor were any offered by the dealership, so my wife missed work on Friday because we only have 2 vehicles. I called Friday 11/9/18 at 12:30 pm, once again on my lunch, and Joe told me they hadnt worked on my vehicle but he would have Josh call me right back with an update. At 3 pm I still had not received a single call from this dealership in regards to my vehicle since dropping it off the morning before for the scheduled appointment. I had important activities planned on Friday evening and Saturday that were interupted by this unprofessional treatment. I called at 3:30 pm and asked for a Manager. I spoke with Brian who said my vehicle was being road tested and he would call me once it returned to let me know if it was finished. Again no call, so I decided enough is enough and I drove with my wife from my home in downtown Columbus to get my vehicle back. We arrived at 5:45 pm knowing they closed at 6 pm. Josh said my vehicle was still up on the rack and Brian would be bringing it right over. I surmise that upon my arrival they realized they couldnt ignore me any longer so they hurried up and changed the fluid because we waited another 45 minutes before Brian arrived at the pick up area. Just when I didnt think things could get any worse they did. I should note that I also mentioned a whining sound coming from the rear end and I figured that changing the fluid in the rear diff would remedy this sound, however Brian informed me that the rear differential needed to be replaced which could cost an estimated $1200. I asked what he was basing this on and he said the whining sound. I asked if the fluid that they drained from the diff had any gear shavings in it and he said no. At this point I just wanted to pay my bill and leave. When Josh presented the bill it did not indicate that my wiper blades had been replaced. Josh said that they didnt get to that. I guess in the 2 full days they had my vehicle no one thought it was important enough to snap a set of blades on. I had to ask if I could get a set of blades installed like I originally requested and Brian put them on while I paid my bill. While driving the vehicle home I realized that changing the fluid in the rear differential got rid of the whining sound as I expected it would and as for replacing the rear diff, I think Ill wait until it actually goes bad before doing that. I work too hard for my money. If you must visit the Dublin Land Rover service department, be prepared for ineptness at the counter and get a 2nd opinion before spending your money on something that may not be necessary.
I drop my Range Rover at MAG for service a couple of times this year thinking that they will take good care of it. I had an idea of what was going on with the car from a scanning device that I have connected to the car. It give you the car location plus it works as a scanner as well. Thinking that the device was not as fancy as the equipment at the dealer I though the rough engine noise could be better diagnosed. It was pretty obvious tackling noise. I never heard this noise from the engine compartment before since I bring the car for oil change and service religiously. The device gave me a misfire code and a tune up recommendation. After dropping it at MAG they gave me multiple issues going on with the car but not the same engine diagnosis. I paid for one of the repairs it looked like it was necessary, but I was doubious about the other two, so I decided to stop by at my old dealer in Cincinnati. They did an air bag replacement due to a recall on the 2008 models in the past and always call me to see how things are going. They did the engine diagnosis, changed the gaskets seals and tune it up. The engine runs like a champ now and the other two items diagnosed by MAG were definitely not necessary! and they are rarely needed unless you get into a serious accident and you never change the refrigerant in your Range Rover EVER. I learned my lesson and will never go back to MAG. Unqualified techs and a rip off !!!!
We drove in from out of town and purchased a pre-owned LR4 from Midwestern Auto Group. We were very pleased with the overall experience and the vehicle was exactly as presented in photos prior to our arrival. Simon was very helpful from beginning to end of the transaction and we couldnt be happier with our LR4.
Outstanding sales and finance associates. Simon Cheung was an excellent sales person. He was intent on understanding just what we needed and found the specific car to meet our needs. He had a thorough knowledge of all their vehicles and an obvious passion for SUV’s/Cars. The negotiation process was fair and straightforward and they came through with exactly the financial numbers we agreed upon. Carolyn in finance was very thorough and helpful. She made the process easy. Simon then provided us with a complete orientation to our new vehicle (well over an hour), linked our phones to the car and assisted us in downloading the iconnect and owner’s manual apps. After the sale, he even personally delivered an accessory to us. Simon is worth asking for. We couldn’t be more pleased with the associates at MAG Land Rover.
I was in the market for either a Jaguar E-Pace or a Volvo v60xc. After working with Geoffrey (the salesman) for about 5 minutes, we were sold (as was the Jaguar off the show room floor.). He and their finance manager made the transaction quick and simple with ZERO pressure, whereas both Volvo dealerships I had visited seemed like used car lots. Because of Geoffrey, we will be MAG Jaguar customers again.
My issues are strictly associated with the Service Depts pricing - which is vague and candidly, ludicrous. Twice now Ive brought my LR Sport in for modest service work, and both times was quoted a $145 estimate just to diagnose the problem. The first time my charges blew well through that (which was fine, a part needed addressing), but the second time related to an external plastic trim piece. One of two solutions was the obvious answer (acknowledged and agreed by the Service intake gentleman): that the plastic piece either needed a replacement clip/pin to properly affix it to the body, or it just needed to be re-adhered with glue/epoxy. After a quick visual inspection, the correct solution was a thin line of glue. The glued piece was addressed, and a full suite diagnostics tests and visual inspections were performed - all within 45 minutes (probably more like 10-15 minutes all-in, given that it sat for a while after drop off and on the back end). I do give the department compliments for the quick turnaround, but the $145 bill for running a bead of glue (a
Great no pressure experience last week! Geoffrey was outstanding and provided everything I needed to know about my new Range Rover. Simon also helped out with all of my tech questions.
Great selection of cars but they have very, very unprofessional sales staff. I completed an application for a vehicle online and sales guy processed it, after that no response. Didn’t respond to my emails or pick up the phone (I was trying to reach him for 4 days straight before giving up) & now it’s been 3 weeks since. Thankfully I bought a car somewhere else.
Robert did a great job getting me into LR to suit my needs. He was patient from the first phone call... giving me options over the phone and offering to come to me for the test drive. In person, he is excellent. Transparent with the transaction and clear with all details.
Proud owner of 2016 Evoque that was purchased at MAG. Sales experience was so great I also bought a 2018 Q5 from them. The sales and maintenance departments for both brands have been second to none. Face it these are machines and machines break and they always go the extra mile to take care of any problems that come up. My wife informed me she wants a 2020 Evoque and I won’t go anywhere but MAG for the new addition!
Met with Geoffrey to look at a used car for my son. Even though this car was close to the cheapest car on the lot, Geoffrey treated us as if we were buying a brand new Range Rover. Would definitely recommend him as well as work with him again.
Robert Wehinger was fantastic during my purchase process. Not pushy at all, just laid out the facts in a easy to understand manner. I wish all sales representatives were as professional as Robert. I will be considering MAG Jaguar-Land Rover in the future. My wife will need a new car someday too!
Horrible experience do not buy a vehicle from this place. I purchased an Escalade ESV six weeks ago and the transmission went out. I did purchase this vehicle AS IS but there is no way that this problem surfaced in six weeks and I never wouldve purchased a vehicle with transmission issues. I was told that the suv passed inspection as well as servicing. If that is truly the case whoever inspected it lied. These people are frauds. I contacted the used car manager Megan Bruzzese by phone and email and she has yet to return my call or email. Its going to cost me 3300 dollars to get this truck fixed. I couldve kept my Lexus instead of trading it in. These people are totally unprofessionsl, dishonest and shady. It would be in your best interest to run as far away from them as you can. I dont expect them to fix the truck but as a sign of good faith they couldve offered at least a thousand dollars toward repairs since Ive only had the truck for six weeks. Never again will I do business with them and you shouldnt either!!! The only reason I gave them one star is because I couldnt leave a zero rating. Thoroughly disappointed and disgusted. I only owed 2900 on my Lexus now I have a 15,000 dollar vehicle that needs 3300 dollars worth of work.
My wife wants to trade in her C300 for an Evoque.So Saturday morning we decide to pull the trigger on it. We arrive at the showroom, and wait for a sales person. And wait. And wait. I can see them up there through the glass in the bullpen, BS-ing with each other, but not interested in making a sale??We watch a couple of guys walk by and not even acknowledge us.So we help ourselves to check out the Evoque and sit in the one in the show room, 10 minutes go by. Then 15..... eventually we decide we should leave by because its 20+ minutes and not one single person has acknowledged us.As we are gathering up, some snarky associate did stop & asks us if we are waiting for someone in particular...first person to notice or talk to us in nearly 30 minutes of waiting in the showroom!We tell him no we were waiting for some assistance from anyone but had decided to leave because none had been offered. He offers a lame UN-apologetic excuse as to how busy they were this morning (apparently if they have more than 2 people out on test drives theyre slammed) and he was fine letting us leave. Ok then...I am NOT in the business of begging people to take my money.Im glad Dublin Land Rover is doing so well that they dont think they need new customers.After reading some of the reviews on here that warn people about their service department, my impression is that their sale department is no better.You only get one chance at a first impression and frankly, they blew it.
Order a new Defender back in September 2019 working with Simon to spec and build out all the finer details. I could not be happier with MAGs customer service and support throughout the entire process, and the Defender is awesome!
Great dealership and wonderful staff. I was able to drive not only a Land Rover but also the Audi, BMW, Volvo, Jaguar, and Porsche I was considering. Thank you to the Managers John Langford and Vince Cordova. I will be purchasing a vehicle very soon and will only buy at MAG.
A bunch of incompetent people! The sales persons, Dave Perry, Tim Friz and John Streifel have no clue how to handle an out-of-state sale! No one pays attention to details, which are crucial. Amazing how a signed lease agreement is sent UPS overnight (May 1) and I hear nothing from Range Rover or any salespersons confirming the package was received, but then when my car transporter arrives May 3, they suddenly have an issue with the dates on the lease and cannot release the car. Dave Perry and Tim Friz knew the car transporter was coming and everything was fine as of 3:30 in the afternoon, as we had been in constant contact since 11:30am-I have phone and email proof. The car transporter even spoke to Dave Perry and was told the car would be ready. Then at 4:34, I get a call from John Streifel NOT releasing the car. Finally they send me new paper work, they said by Fed Ex, however, it was UPS, and I sign again. I scan the lease to have them review BEFORE sending it back to avoid another error. I did not get a return phone call or email. I also confirmed they were in the store and not off work. Literally a bunch of novice sales persons. Goto Cincinnati, Dayton or Cleveland if you want a professional team. Otherwise, welcome to the Mickey Mouse Club on your dollar. Lovely personalities, but need to find new careers.ON and ON and ON.... John respnds to my email about receiving the lease docs and asking when the car will be released. As any NOVICE sales person would do, he adds, Keep in mind though, if the dates had not been scratched out by the notary at UPS, this would have been an easy process. Really??? I had Dave and Tim release the car and tell me the lease was fine, but JOHN still insists it was the notarys fault. How about end on a positive note and move forward.Yes, there is even more. Dave Perry texts this morning to ask my daughters name, address, etc so the SOS and key unlock system will work for her. I ask why does it have to be her name when I am the owner and she is listed on my car insurance. He states, If I put your information on the account, she will not be able to use remote start, if you are on account and is in an accident, help will not be able to assist her. This seems odd that it will only assist owner of car, so I call Range Rover Customer Service and he is INCORRECT. It assists whoever is driving, including family/friends. Then he send me a link to enter my own info at 9:33am, then another link at 9:58am saying the previous link was bad. Well, again lack of attention to details. The first link was CORRECT and the second link he sent, saying it was a good link, was a bad link with some Taylor Swift ad. Dave Perry doesnt know the car facts and specifics of Range Rover and was clearly misleading me into thinking I was only protected in the Range Rover. Not so Dave, read the infofrom Range Rover.Then I get a call from John Streifel telling me it was wrong to blast him in the review and I crossed the line. Im feeling serious harassment. Wonder if he speaks to a man in that way?***Shane did respond to my email to him and I greatly appreciate his professionalism and attention to the situation.
Update. 07/22/2016 Zach (service Manager) personal brought my LR4 back to my residence and we went over the vehicle and it was repaired as new. The door that was damaged was repaired and I am now satisfied. This is a learning lesson for the business and customer. I appreciate how MAG stayed on top of my concerns and delivered my LR4 back to me as expected. Thank you Bob (sales) and Zach (Service). Zach, please reach out to me next week as I need to ask you one more question
Used car department is extremely dishonest. Was coming from central Michigan to purchase a truck. We had asked the salesman to send us pictures of any damage to the vehicle. Sent us two pictures and said other than these small scratches the vehicle was in perfect condition. We drove SIX HOURS to get the truck. When we got there the vehicle was covered in scratches, dents, stains, and overspray from a crap underbody job. Ther interior had several large stains, and a driver side seat belt that did not function properly. The back-up sensors also werent functioning. After sitting around all day for the to figure out the paperwork on a deal they had already been made aware was going to happen (they were not at ALL prepared for the sale) we finally left home. Two months later, we still dont have our vehicles titles, and have continue to get excuses as to why we havent gotten it. AVOID THIS PLACE.UPDATE:Salesman contacted me regarding my review and request that I change it. To this date, not only has the dealer NOT given me the refund on my taxes, but they refuse to take my calls or return emails. This place is now holding my refund as ransom over a review.
Service is absolutely horrible here. From the first time you enter the service area, the guys are not friendly and do not communicate with you. I can excuse the fact that they messed up fixing a recall part, but dont act like I am a bother when I have to turn around and come right back for you to fix. They had no explanation as to what happened. They never communicated anything during any of the service after waiting 4 hours.Also, I needed a part that controls the climate control. It is summer and I have no A/C. Service said it will be in, in about 3-4 business days. Since I didnt hear back from anyone in over week, I called and they said the order was cancelled. So now we wait again.Surveys are not responded to which shows poor customer care.
Nate was our salesman and did a phenomenal job helping us getting into our new Land Rover. Overall great experience!
I recently visited Columbus when my Range Rovers alternator went bad. Limped it into MAG and they got it in that day. Jodi was able to find the part locally instead of having it shipped in which saved one or two days in waiting. They got my car fixed in just a few hours. Really, really great service. Thanks guys!!
Robert, Brent, and Tim did a great job of working with us and the bank to get the deal done. They opened a used car department and weve certainly upgraded to a really nice used mini van!
Placed an order for $135,000 car over 6 weeks ago. Robert Eisenbach stoped responding to my calls on work, cell number and texts over 2 weeks ago. Tried three times the sales manager over the last 2 weeks but never available? Wasted time... stay away from this dealership and any cost.
Was visiting family and had an issue with my car. They got me in same day and took care of everything so I was safe to get back on the road. Excellent customer service. I’d recommend them to anyone!
Sales Advisor Simon Cheung went above and beyond to help me find the car of my dreams. He presented a clear, comprehensive financial quote and shared his wealth of product knowledge. Buy from Simon.
Recently bought land rover from MAG and the salesmen were David perry and Drew FinneranTheir ability to explain all the features and benefits about the car helped me to make a decision to buy.It was a pleasant experience overall .Great place to buy a car !!
Drake, I am very impressed! Not only was he very professional and very informative he made the process of buying my 2020 RANGE ROVER fun!! Thank you for all your assistance! Also, thank you to Nat in finance! Great team :)
Nathan went above and beyond to help us find us exactly what we were looking for. End up buying Byron Blue Super Cool Disco Sport loaded with technology no less than in Tesla!Thank you Nathan!
Great place and great help. Kasey Merchant had great knowledge of the vehicles and was available 24/7 for any questions or concerns I had, 5 stars for him as well.
Service technicians are very helpful and ensure you understand everything going on with your vehicle. They are on time with repairs and call when they say the will. Appreciate the professionalism and service!
I had bad experience with Mechanics. I now take my car 60-80 miles away for service. I spoke with BOB he was not helpful! I wont recommend Land Rover in columbus area b/c you will be stuck with MaG for poor services.
Absolutely wonderful. Everyone was amazing and very helpful in the process of buying a new car there while I was with my husband. When we need another car we know where we are going!
I recently took my LR3 there to get repaired there. They called me with pricing of what is wrong with my care, one of the issue was Left Arm Control and Rear Arm Control, Landcover of Dublin quoted me $1978 for the parts alone and I went to other Land rover dealer in the are to get parts and they told it was only $331.I bought my LR3 from there few years ago; the biggest mistake ever and I will never recommend anyone to go here for services. They will rip you off!!!
This review is for service department. For a luxury car dealer, this is the worst service dept I have ever seen. The service manager, Bryan will not call you back. This is truly the most incompetent service department, I have ever worked with.
I had a great buying experience at MAG. Joe Wehinger was very responsive and I appreciate all he and MAG did to close the deal.
I love buying cars from MAG. I have excellent follow up service and maintenance as well. It’s easy to schedule
Too many car dealers in one spot but I will say stop in any of them to ask about used vehicles they they only have a few
Absolutely horrible service. Service department wont even take the time out of their day to acknowledge a customer. I have attempted to reach Land Rover head management but to no avail. Stay away from this dealership!Doc
Wonderful experience with both sales and service departments. I love my Range Rover and MAG made it possible to have one
Run, dont walk. You can make an appointment, doesnt matter. They probably wont get to your car and will rip you off for services even if they do. This place is a total Trainwreck.
I was looking for VW parts department and the salesman at LandRover gave me directions.
I recently had my car serviced at MAG Land Rover, and the staff are really friendly and helpful. Thank you very much.
Great sales and service departments. Ive interactedmost with the Service team, and I find them to be courteous, professional, friendly, and top-tier knowledgeable!
Excellent experience. Very helpful and professional group of salesmen.
Geoffrey Amburgy of MAG Dublin, Ohio was very professional, friendly, and knew the Land Rover features very well! I’ll be back to see him!
Everyone at Mag was great and Bob took excellent care of me though the entire purchasing experience! A++
Always love coming to the MAG campus to look at cars and photographing them.
Have been very helpful, honest and easy to work with. Even with my older Range Rover
MAG is the only dealership I will work with in the Columbus area. Great service per usual!
Simon and the entire staff at MAG were great! Very knowledgeable and a pleasure to work with.
Service was good but dont cheap out on making customers pay for gas on loaners
Wonderful customer service
Staff was nice and professional we got a nice deal at that place, thanks for Simon.
Great new location and service department. They did an excellent job with my LR service.
What a waste of time and money. I purchased a Velar and had nothing but problems with it. Will never drive a Land Rover vehicle again
Always a good experience but I notice they try too hard to sell you something.
I love my beautiful Discovery. Professional staff, friendly environment. Great experience!
Joe C. in service kept me informed the entire time during repairs, great communication and very friendly. Thank you.
Excellent service department.Brian went above & beyond any expectations that I had.
Easiest car purchase ever! Thank you Simon!!
Very rude people at this dealership. Totally unfriendly.
Car was in better shape than i left it,delivered to my home ,clean as a whistle ,thanks a lot guys.
It takes a lot to make me disappointed but I am. They could not care less about your satisfaction as a customer.
John and Dev are awesome. I got huge discount overall it’s amazing
Rather stuffy salespeople. The service area personnel are a bit more personable and professional.
Great experience with outstanding service from Simon and team!
Best place to buy a Land Rover!! Such an amazing place!!
Everything was great. The customer service was excellent!. thanks
Very polite and courteous staff.
Starved Mechanics!! trying to make money!!! Be very careful!
Since they have moved to the interim building, no one is available to help.
Nice and quiet, difficult locating some offices.
Great new location with nice staff.
Nice guys great service and extremely helpful
Very professional.Easy to do business with
Abby in service is awesome!!
Great Service!
Excellent customer service
Time for service!
Great Customer Service!!!! I felt at ease and my sales consultant listened to my needs to find what suits me the best and for that I will definitely be a returning customer!!!! Excellent!!!! Mr Andre Bell.
Total reviews rating 4.1
125 Reviews for MAG Land Rover of Dublin in Columbus, Ohio 2023:
Review №1
2021-10-06My awesome experience started with the arrangement to book my new Defender. Simon ( sales person) was calm and attention to details ran me through the process of building the vehicle. I was fortunate that the the Defender were delivered earlier than expected. John (finance manager) explained to me the importance of warranty. Both were competent personnel. I am very happy with the new Defender. Keep up the good service.
Review №2
2022-08-01Car has been in their shop for 7 days with no one working on it. Apparently they do not care that you have a life and that you are out of a vehicle. This place has been a nightmare to deal with and no one seems to care or offer any resolution. No call backs from Stewart, Lincoln or John in the Service Dept. No updates were given unless I called. I have to call everyday for them to tell me the tech is out. Yet no other techs can work on my vehicle. Id give ZERO stars if possible. So unprofessional for a luxury dealership and for a consumer paying thousands of dollars to have their vehicle repaired.***Update, I called Mr. Rich Allen and left a voicemail. I have never heard back from him in regards to my complaints. ...figures.
Review №3
2021-07-05My wife and I just purchased our second Range Rover from MAG….. both times, the shopping and purchase experiences have been amazing!!! We drive almost two hours to buy from MAG (passing several other Land Rover dealers on the way to Dublin). Simon, Muranda and Jon are the best in the business!!!!!
Review №4
2022-06-17Don’t waste your time & energy here - go to Easton (Germain). I bought my Land Rover brand new from this dealership in 2017, with the maintenance plan and all extras. I have been met with issue after issue and terrible customer service at this place (2017-2022). WOULD NOT RECOMMEND!
Review №5
2022-06-20Stewart in service department was a great help. We had a Range rover in with a coolant leak and he got us in and out in a really timely manner plus great service.
Review №6
2022-07-12I had an excellent experience with Simon who helped me through all the detailed information I needed to feel comfortable that I was making the right decision. Great service from start to finish to everyone that I interacted with!
Review №7
2020-11-23The sales staff was so helpful. Even after the sale, Simon reached out to see if I had any questions. It was the best car buying experience I have ever had. And I absolutely LOVE my new ride.
Review №8
2021-12-01I recently bought a car from MAG. Simon in sales and John in finance were great. They walked me through the process and explained each step. They were very professional and courteous. Highly recommended!
Review №9
2022-04-01Had such a great experience with Greta, and the whole team at MAG! very inviting environment, and was able to get my dream car!
Review №10
2021-05-01I had the absolute best experience at MAG Land Rover! My list of must haves in a vehicle was pretty long and I wasn’t exactly sure what I wanted, so I spent weeks test driving and shopping online. I saw a car at MAG and had the good fortune of being connected with Eddie, who was more than happy to get the car ready in advance for me to test drive because it was the middle of the workday and I didn’t have much time. I was in love with the car before I even got off the lot. Miranda in financing explained all of my options and helped me find the loan with the best options for my budget. The entire process was seamless. Eddie has remained in contact with me, making sure I am pleased with my purchase. I really can’t recommend MAG enough.