Credit cards
Yes
Macys in Toledo
Categories
Location on the map
Toledo, Lucas County, Ohio, US
Payments
Phone: +1 419-479-2300
Site: https://l.macys.com/toledo-oh?y_...
Site: https://l.macys.com/toledo-oh?y_...
Opening hours
- Monday:10AM–7PM
- Tuesday:10AM–8PM
- Wednesday:10AM–8PM
- Thursday:10AM–8PM
- Friday:10AM–9PM
- Saturday:10AM–9PM
- Sunday:11AM–7PM
Macys in other cities:
Comments (199)
Just bought several spring pieces, Karen Scott has affordable pieces for office or church. Ive been shopping since it was called Hudsons, Macys is my go to.
Poor selection of Bras!, no choices, looks like they dont care; sloppy ,junky just bad all around. Compared to what it used to be.It has gone down so much. I was fairly disappointed in there being no selection.
On line order pickup went smoothly. Nice merchandise in the store. Fairly well maintained. Sales personnel scarce tho but guess thats everywhere. Still pleasant experience.
Everybody loves this store!They got it all for the clothing an accessorizing! Soo many different t varieties an styles its unbelievable !!!
Have visited several times. Always an excellent selection, good deals, and excellent service. Im not a huge department store shopper, but have no issues with going here to ensure I get what I need and it fits.
The employees who helped me were wonderful shout out to 2 females:: areej and rishan. Thank you ladies for helping and directing me and checking me out after. This place is:Handi-capped accessible and parking available automatic door i believe are available depending on if they work.LGBTQ+SAFE.FAMILY FRIENDLY.THERAPY ANIMALS WOULDNT SUGGEST.MASKS PERFERED IF SICK OR IMMUNED COMPROMISED.Honestly they had alot more then i thought here not only on sale but also just in clothes and house items upstairs.Also Pick up availableOnline orders u can doAlso in.store availableThere are 2 levels to the store be prepared for walking if you havent been to this store some much to see n look at ask someone if you dont want to exploreANY THEIFS ID PICK ANOTHER STORE. THIS STORE IS ON THE PRAWL FOR THE DISHONEST. BE DECENT DONT STEAL. You are stealing from community by doing that.
This is for Macys online. I placed an order with this company on Nov.13th. Today is Nov.24th. UPS never received the item from them. They will not issue a refund nor re send this item. I will never order from them again. They are making me wait, as they insist UPS has not updated the info. I have received my other orders from them with no problem from UPS and those orders were placed after this order. I would like a refund or another sent out. I can not get them to understand they never sent the item with UPS, only made the label. This was 11 days ago, why do I have to wait? I have never been put off by a large company as I have by Macys. Do not order from them. They are not doing their jobs at all and could care less about their customers. Update: They did finally refund me, but it does me no good, as I can reorder the item but it is now 13.00 higher in price. So they do have the item, just not at the sale price I bought for. I will shop at a reputable store for now on. I still give them zero stars if I could.
Beautiful time lots of pretty things
The worst management ever also the place is so dirty add we have many people came to store just to steal and the management and security doesn’t care we have staff over there they are very rude and disrespectful!
WONDERFUL!!! I stopped by the MAC Counter and the young man that works there is really nice and know what hes doing. Thank you!!!
Great deals but who likes to be followed in a store 🤦🏾♀️
We couldnt find a suit for my son or anyone to help us. The people at the checkout were not very friendly.
Very nice workers all kind and they help you when you need it. The store was clean and the racks were organized fairly well! I would come again!
So wonderful to see Jackie at the perfume counter again. My first time back in years.
Well organized store. Love searching the clearance racks!
Decent store. Some decent prices and sales. Helpful employees.
Not a bad Macau’s location… could have more of a mens selection.
My husband bought me a bottle of perfume for Sweetest day and recieved the bill they charged us 3 times instead of once. They are acting like they dont know what we are talking about but our bank is stating they charged us 3 times. Once on the the day we bought it and teice 3 days laterI wont spend my money there again.
Found what I was looking for in store and it was on sale. I also got a 10% off for my bday. The ladys that helped me was very nice and respectful lol one of them made a funny comment that had us both laughing. But I would recommend Macys to everyone.
Entered the mall from the parking garage and into Macys. Found a cute shirt for my granddaughter. The only open bathroom was in Macys. Unfortunately the bathroom looked clean but smelled like urine. The areas are sectioned off in the storecwith terribly stained and visibly dirty carpet which stands out sorely compared to the general ambience of the store.
A lit of clearance items stop in and check it out could be something for you.
Staff was friendly and efficient. Had an online return and the clerk was quick and it was done. Store was clean. Bathrooms were immaculate. Overall nice visit clean store well zoned.
We went looking for outfits for my daughters Senior Pics. Unfortunately there wasnt much of a selection at all. We only found one dress that fit what she wanted. While she was looking, I was browsing around and there wasnt much of a selection for ladies either. The cashier was lovely, but we probably wont be back due to the lack of options.
Love going here. Everyone helpful and kind. Sales pretty good too
Always find a deal 50-70 percent off today another 15 percent of you use your card
When I have some free time l love to go to Macys home dept, especially the clearance section and take my time. I always get top notch items at very good prices. I also got 70% of my elephant figurines from here they are all different.
One of a few remaining mall anchor stores. They have plenty of clothing and home options. Lots of workers were available to help. Unfortunately the prices are a little high compared to other department stores.
Got my daughter her prom dress here. She loved the selection. We found that the best place to look for a dress was in the changing room area
Store is very empty without allot to choose from. Not the same shopping experience as it used to be.
This Macys honestly needs to close, looks messy, cheap and run down. The departments look like they barely surviving, TJ maxx and Ross look better than Macy’s right now. Can’t believed how ugly the store look, no new clothing and the department of Fragrance was a totally desert 🌵. I do not recommend going to this Macys. i mean the entire store need to be remodeled.
Beware...This is my third time ordering the Giani Bernini 2 pc set Herringbone Chain Necklace and matching Chain Bracelet...the first two were fine but the last one had rust spots on the necklace. I wanted to make this review with the product on Macys website but I placed my orders as a guest. Im not registering on their site to make a comment nor as a shopper; I will be purchasing my jewelry in person from now on.
Never seen a Macys looking like this store did. Place was picked over, with little selection. It looked like they are getting ready to close the store. Ended up walking out with nothing because there really wasnt much there. Might be different if I wanted makeup or other beauty items. That area seemed like the only stocked & staffed area of the store. Staff was almost non-existent in other areas.
Dressing room was a mess & not too many sizes for plus sizes
I enjoyed the sales and the customer service was assume !
Had the shoes I have been looking for, so glad I stopped there today...
Found exactly what I was looking for and both sales associates in hand bag area were so helpful and gracious! I cant remember their names but both black women in case you can give them kudos!! Difficult job dealing with the public all day and they were PROS!!
Very displeased with the staff, if you arent a senior citizen then most of the store associates were immediately disrespectful & treated me as if I was a child or up to no good. I had one older man in particular get in my face & was borderline yelling at me instead of asking me to move politely for standing too close to the changing room while my friend was inside trying on outfits that she wanted my opinion on didnt catch his name but I will not be returning to this joke of a store if they think its appropriate to treat their customers in such low regards.
Tried calling the store three times to see if we would be able to try out mattresses during the COVID and the automated recorder disconnected me three times so we drove 45 minutes to get there and when we got there there was no air conditioning in the store and absolutely no one working in the mattress area. There was another couple there looking for a mattress as well. We finally found a sales lady who was helpful and called a manager to come help us purchase a mattress and she told the sales lady for us to come back the next day. We went on Serta online on our way home and I ordered the 3,000.00 mattress we were looking at. Absolutely horrible customer service and we will never be back.
The clerks were kind and helpful but not enough changing rooms open and we had to wait I find that interesting in a large store like Macys.
Looks like they are remodeling. They didnt have much.
This was my first time in Maceys and the customer service was horrible. The employees at the perfume and cologne counters were either doing there make up or filling there nails and the other ones were standing around talking. I was not greeted one time. Also the store was trashed clothes all over the tables some on the floor. The bathrooms were disgusting. I really expected better from this store i will never go back there i was not impressed at all.
Service is always good at the returns but I dont like to shop in store there because so many customers dont actually cover mouth and nose with a mask.
Not a wide selection/ or variety of clothing here. Great customer service though.
Baptaromm smell no bien. i not return.
I love Macys Backstage. I can find so much for my home & myself. The prices are great and reasonable.
So its been quite some time since Ive been in a Macys. First, the staff was helpful and friendly. Unfortunately, the quality of clothes, shoes, and jewelry was lacking. I mostly noticed this because I needed a black dress and had been in Dillards the day before. In comparing the stores, Dillards wins hands down for selection and style.
Sharon in misses department was AWESOME. She helped me find a replacement for an online order, get it ordered, return the first online order in a most warm and professional way. She was encouraging and friendly when I was going to walk away without getting what I needed. She approached me and asked if I needed help. She encouraged me to try several sizes til I got the right one. She acted like it was no trouble at all, all the things she did. She is a shining example of a professional, upbeat, friendly and helpful sales person. They are so hard to find, and a gem when you do. I plan to go to Macys a lot more, on the days she is working. She made me feel like I was her best friend and knew her for years.
Macys Backstage is fantastic. I was really happy that the Customer Service lady helped me with reward points. The managers were also helpful to get prices right that should have been clearanced.The selection of clearance designer bags was amazing and the markdowns were wonderful!
I always figured Macys to be out of my price range but they arent bad at all if you just give them a chance. They got that Macy backstage which is pretty cool because its like a discounted part of the store. They need to get more stuff more inventory for that part but its a great start. And they have some great sales too. I usually see signs ranging from 40 to 60 to 70% off. Dont let the fancy name and mall location scare you off. Im sure theres something for everyone at their price range
Wonderful employee of Macys named Lou was so incredibly helpful to me as I was looking for something in particular for a special event. She was over-the-top helpful and friendly and I so appreciated everything she did! Great selections great prices quality merchandise.
Went Christmas shopping here with my brother in law. The perfume attendant was helpful, but they didnt have what he wanted for my sister in law in stock. The rest of the store was full of merchandise, but help in other departments was more scarce.
Ive only been through the store before, I dont regularly shop there because I think its too expensive for me. Plus I am a overweight person and they usually dont have clothes to fit me. But I was in my doctors office and they had a nice painting from the clearance area of the store. So I checked it out, didnt find a picture, even though they were reasonably priced, but did get a new measuring cup that was inexpensive.
Especially at Christmas time my favorite place of the year
Fila $90.00 pretty nice. Cant wait to hit the trails.
The place is way too crowded with inventory and its now harder to find sales associate. The former neatness and ease within the store was missed. I was reminded of my horror days working at Dillards and getting peace by going to Marshall Fields/Macys back then.
Not many Homecoming dresses but maybe we shouldnt have waited so long to go shopping. They were picked over.
This is absolutely my most favorite store at the mall!!!
Store looks great! I found what I needed and leave happy.
Post quarantine/lockdown, Macys is like many other stores dealing with getting inventory and dealing with what they have. There are thousands of impressive discounts on almost everything. Much of the store looks disheveled, understandably. If you take the time to sift through all the leftover sizes and unwanted items, you can find high quality merchandise dirt cheap. Otherwise, Macys is pretty well known, but Ive never been too impressed. All the mens clothing is on the second floor, which has been enough for me to bypass it when shopping for clothing for a long time now. The store is much like a Dillards, with a lot more open space. Susan had always been kind.
Horrible shopping experience! Very pricey with whatever merchandise is stocked..needs to be put out of its misery
We stopped by today to return an item at one of the stores. While browsing we found a Nestle Cookie Store. The cookies were so good.
Macys has always been my fave store, tho pricey. I finally found a good winter coat, and 50% off! Warmest coat ever, and does not contain down or any other animal part! Perfect!
Stores and restaurants are crying for workers. There was one employee for the entire second floor. He was most helpful and pleasant when I found him.
Hey I aint going to lie Macys beat me having good during deals
Got a great deal on a toaster oven
Mac had an employer that waited on me at cosmetic counter that could sell anything an so looked the part for selling cosmetics.Makeup & eyes beautiful and I ended up spending more and learning more.👄💅💄💰
Great store and lots of options. Some name brands are a bit more expensive than its competitors but if you catch them on sale they’re great prices. The store seems to have become a little more messy ever since they added the Macy’s backstage which is the discount/clearance section similar to stores like Burlington, Gabe’s, TjMaxx, and Ross. Overall great customer service and still kept clean. I will note last time I was there was Black Friday so that could explain the disorganization of the store.
Very disappointed in this most recent visit. We ordered a pair of jeans online that did not fit. For some reason, employees are not allowed to have items shipped from other stores to a local store. What a waste. The item we wanted was not currently in store but was supposedly available at other stores across the country and we were told to call them and see if the can ship them to us, but the cannot do it. Doesn’t make any sense.
Still a nice store but sooo empty...not many shoppers and way less employees ghost town atmosphere
Not interested in the worst laid out store ever. To get anywhere specifically have to go through several different departments. Also escalator upstairs??? Who doesnt build the up and down conveyors side by side. Macys wasnt store want big enough to sit them side by side.?. Want to ask a question?? Have fun finding an associate. Online here comes MACYS. Not interested. 😰
Employees unwilling to help customers. Went in looking for a mattress after shopping around a bit. It was a Sunday morning just after open and we spent about 20 minutes in the mattress section without a single word said to us. Two employees made eye contact and walked away, twice. After chasing them down across the second floor, they simply said not my department and walked away again. Looks like you missed out on over $1,000 in sales for the day.
Bought a smartwatch off their website and money was promptly withdrawn from my account. The next day I received an email saying it was not in stock and the order was cancelled. Macys is a huge company, inventory tracking should be better than this...what a joke. Only shop with them if you can get it in the store and carry it home with you. What a joke...I will no longer shop at Macys.
Wanna wait 20 minutes for service? Go to Macys. They still clearly have adopted the old hudsons way of Im elite, I cant be bothered by you, Im talking to a co-worker. I feel there isnt one person who can dispute this
Womens boots on sale. Good ones too.
I LOVE Macys!!! The new upstairs section is phenomenal! And its getting better everytime I go! The employees are friendly and helpful and the deals cant be beat!!! Every time I shop at Macys I wonder why I dont check it out more often!!!
Didnt have any decent dresses in my size.
Not a bad visit and/place if you know what you are looking for. The restrooms could use some help though [however, they are better than the mall restrooms]. Staff was friendly and not overly pushy. No loss prevention that is hounding anyone either.
Got some good deals 🙂
Great selection of clothing, perfume and cologne sets, salon services to. Get your hair done at the salon and go to the makeup counter for a new look, evening or a new soft day look. Well lit friendly employees.
Women who waited on me was rude, was very surprised, might be a while before I go back to that store again, still like Macys
I have tried many times calling for assistance and every time, no matter what extention number I chose they were all said to be invalid.If you are going to give options then make them available.They are your own extension options how can they be invalid !Jane
I visited Macys one recent evening and stayed until closing. Not only did I not find anything, that happens. But I was not allowed to exit via the inside mall entrance from which I had entered. My daughter and I had to walk alllll the way around the mall to our car from the outside. I will never go back to Macys. The callousness of the store employees response when I inquired about exiting from the mall entrance was the cherry on top.So, if you like Macys, and you enter from the mall entrance, just remember to leave before they close.... especially if its raining. Grrr...
I used to love going through this store but as of late the mens section seems to be lacking and often in disarray.
Great place to shop at, maintained very well and with friendly staff who are more than happy to help the customers with any questions they have or any help they need. And as always there are many coupons and discounts available through out the year online or at the store.
No one offered to help. When I asked for information as to whether some swimsuits run long (Im 6 ft ) I was simply received a gaze, as if I was speaking another language! I walked through the entire store for over an hour...no help. I ended up purchasing a few things because I needed them. Poor quality, poor selection and poor service. Perhaps I am accustomed to more because I moved here from another city, but come on Toledo, get it together!!
Macys was great. Macys this weekend had a great sale. I was able to grab a pair of jeans and a nice sweater for a unbelievable price. Im telling all who will listen that this week prices at Macy are amazing.
I am a 80s Baby, so Hudsons Department Stores was my main place to shop back in the day in Southfield, Michigan
I always find great deals here, especially upstairs in the backstage area. Good luck finding help though, unless you are going to a specific cosmetic counter. The store is empty and a mess. I only go if I have time to dig so to say. Its like an expensive tj Maxx on the lower level... The backstage area is to be expected to be like a tj Maxx 🤷🏻♀️.
We went there to finish our registry, we couldnt tell what was clearance and what wasnt, everything was dirty. After the wedding we went to purchase luggage that was still on our registry. The sales associate said she knew nothing about it the items we were looking at and the person in charge of registries was not available. We asked a few more questions and she got so frustrated she went and got the person in charge of registries. No one helped, no one could answer questions about the products.
Great deals right now. Not many cashiers so may have to wait in line to check out.
Inventory was low especially shoes.
I called the Toledo store to find out about a $100 gift card that was supposed to expire very soon. This warning was in my spam file, so I didnt want to open it. The operator was no help at all! I had to explain several times my question. Finally, she said that she didnt know who to connect me to. I waited while she checked, she came back and said she would connect me. she never came back, and after waiting several minutes, I hung up. Does anyone know anything about this gift card or when our rewards checkwill come??
Love the sales and they always have good quality.
Macys had horrible service and cashiers that couldnt care less. When i mentioned that if i worked here i would of at least tried to help customers and she said theres not enough people to help everyone..there might have been 15 customers in the whole store including upstairs. I went to dillards and less than 5mins someone helped me find exactly what i wanted.
Its always a pleasure to visot any Macys.Very clean and I can always find a deal on something
Worst Macy’s ever. Store always looks empty. Horrible selection of Men’s Clothes. It’s no point of this store even being open honestly.
Did not have a lot of stock in. Home coming dresses and dress selection was barely there.
So sad to see Macys look so tired. Everything seems empty. Mens dress shirts are just tossed all over the place like a Tartget store. Selections small and boring with little quality selections. I was sad so I left as I list my excitement to ship here.
Good quality clothing. If you need something a little more formal, Macys has a great variety.I had to drop my review rating. BEWARE if you purchase anything under their last chance sale you only have 30 days to return it. Now Im stuck with teenager clothing that will end up going to good will. Just an fyi.
It used to be my favourite place to find very dressy stuff, not any more I am very disappointed. Visited Toledo store, their displays were a clotted mess impossible to discern what was what, one wonders about a long time to find somebody that can help you.
Large store with good selection. Some customer service personnel weren’t aware enough to tell details. But helpful people. Reasonable prices.
Lady was great computer crashed and she had us at next cash register in 3 min great place very sad see it going
On my recent visit to Toledo I was very disappointed to see the condition of the store. The selection seemed barren. The store just looks dingy and in need of a facelift. I was also very confused by the layout of the clothes, childrens clothes were in the middle of the womens department. It was also difficult to find an associate to ring up a purchase.
Baby department is a disgrace. Dirty, unorganized, a total mess and nothing exciting or cute. A real failure. The rest of the store is only ok. Mens department has very professional staff but the rest of the staff seem disgruntled and lazy and dont take pride in their work or the store.
Great place for shopping. Nd to buy all kind of clothes and other accessories.Branded and non branded
Macys I really thought that I was going to go in there and have to stay a long time. But I was able to walk in go straight to the coats and get what I wanted. It was in my face and it was the only one in my size thank God walked out feeling better very happy i found what I wanted.
The store is filthy and couldnt get anyone to help us. Ended up going elsewhere.
Good service and prices are fair. Also they sell my favorite cologne Aqua De Gio
Department stores just arent the same from what I remember growing up. The place feels like a barren wasteland. But, I guess thats a sign of the times. The people that do work there are pretty helpful, which is awesome to see.
High quality merchandise up to the high-end names, I can always find the perfect ensemble at this department store & their Backstage area on the 2nd level is fantastic. Really worth a visit to see what Im talking about.
Was very disappointed. Tried on three tops and they all clung to me, like they had electricity in them. My friend tried one on and the top was clinging to her too. Another lady said she had the same problem too! What is going on with these clothes? We would have bought these tops if they wouldnt have been clingy.
Love it always have good deals and Backstage is Awesome. Good quality name brand items at great prices. Nice Mens selection.
Great customer service very nice and helpful. Even offered extra coupons and promoted sales unknown to me to help me save even more. Great experience
Beautiful decorations inside and out..great products
Probably the worst customer service I have ever had in my entire life. 1st - all lines are busy 24/7. 2nd, after trying to buy online - with no expedited service avail - i tried to buy from the store. BUT they dont take the $100 gift card over the phone. Referred me to Macys online. They were able to take the card, but COULDNT FIND THE STORE THAT HAD THE ITEM IN STOCK? Spent 1 Hour, and 40 Mins on the phone with a woman that HARDLY spoke English - even being patient with her, I ultimately got no where. Asked for a supervisor - said no problem - transferred me to a supervisor - rang for 10 full minutes, and nobody answered. No sale, ruined gift card - scratching off Security Code. Cannot/ Will not buy from again.
So expensive! I had to shop the clearance section because they would not give me cash back on some Christmas gifts that I got that were paid for by a debit card aka cash from their checking account!! I will not be shopping here ever ☹
I went to macy’s to get a watch resized that I got my boyfriend for christmas. I went up to the woman working the watch section and told her why I was there and she insisted that she couldn’t work on this watch because it wasn’t it wasn’t from macy’s. on the watch box it still has macy’s sticker on it and I showed her, she still refused to fix it for us and told us we need to have a receipt in order for it to get fixed. I live 45 minutes away. I came to the mall specifically to get this watched fixed. that would be a total of 3 hours going to the mall, going back home to grab the receipt, going back to the mall, and going back home. and on the box it had the macy’s sticker!!! I am furious.
The employees are helpful and kind people. If you cant find an item they will help you look for it or order it themselves! It feels like a home away from home ❤️
Can in to pick up a online order and the lady at the counter was pretty rude to us so I decided to return the item right on the spot. Why would I do business with a company that employees nasty people like her.
Has the stock and the appearance of a store in a small country town a 45 minute drive to Ann Arbor or Detroit is my choice of a decent Macys
Very good deals on clearance racks! First floor bathroom was shut down so had to go to second floor. My granddaughter almost didnt make it.
We went in looking for a toy for our nephew, and we could not find it so we asked and the staff working was so nice she took the time to look it up in the store computer to see if she could put us in the right direction.We ended up not being able to find the store, but we ended up meeting two very friendly workers.
Great place great selection great products. W to come here in the future when I need to get something nice for myself or for a loved 1. Love the quality products in the wide selection.
Fantastic store, they have a Macys Backstage area which is super clearance, ridiculously great deals!
Always good deal! Friendly environment! Comfortable place for relaxing shopping!!!
Decent customer service. Wish they had more sales! The girl at the counter threw me lots of samples though which was nice.
Clothes and displays were in good order. Checkout lines were relatively short. Sales associates were very pleasant.
Good service awesome products
The deals i have found here are awesome. Perfect if you are moving into a new place and need things for your home. Good collection of clothes also.
New to MAC and I really enjoy discovering shades that work for me. All thumbs up for the MAC store! Tried on different shades of lip gloss.
Found things here but I had to walk around the storefor sometime because their was no one at the registers and 1 register i found someone at the register and it was closed,the 2nd register was the jewelry register which I was referred to by the person at the closed register referred me to another area of the store
Lots of great deals! Wish they could have dressing rooms 😂 open though. Would be perfect then.
Sales are frequent. Good selections for the average and petite woman...not so for the plus size. Jewelry and accessories are in abundance.
I found the best deals and I didnt spend much 🥳
Went in looking to buy very specific items, sales associates were too busy chit chatting with their friends rather than help paying customers. Hundreds of dollars in revenue missed. This was very disappointing.
I never regret buying stuff from Macys. Excellent quality and excellent customer service.
Well.....my😎👑 8 yr old grandson enjoyed ALL the Attention & the EXCITEMENT...when he pickd up his 1st pair a timberlands.. .whatta happy guy🤜🤚👍🤩😎🆒️
Had exactly what I wanted and the price was great.
Same classy things 😏
Be sure they remove all the security tags! I found one on a shirt I purchased after I got home. The security alarm never went off when I left the store.
Went through it to get to another placeVery clean
Another great shopping experience! It doesnt matter the time or season, they are always customer friendly and the discount sales are very beneficial.
I love 💘 shopping here over the Christmas holidays;)
Store ok . Locating clothes for self hard. To far to walk around in store to get to what I wanted.jewelry readily available. Cashiers were few and hard to find.
Nice clean shopping experience👌 not such a friendly customer service employee though. Maybe she was having a bad day 🤔🤷♀️
As expected, displays are tidy and theres something for everyone. Had fun looking through second floor closeout section - never knowing what I might find!
Store just opened but looked like it was time to close. Dimly lit store and slow sales associates. Kind, but slow.
Nice place to shop for what is so Frustrating about it is that they dont have enough people or staff there to help you shop or to wait on you when you have made a selection is difficult getting checked out. Because it just isnt enough people or staff working.
Altbough Macys has seen its glory days, it still has pretty good buys for clothing, cosmetics and jewelry. Other department stores, like Nordstroms and Dillards outshine it.
They got the best stuff, but not always. Like missing sizes for clothes, but its 2020 and expected.
Very nice store love it
Unwilling to refund a new, in box purchase. Unable to exchange it for the proper size. Disappointing.
Been shopping here for years. Great quality items, a bit pricey but they frequently have amazing sales.
Was only able to find two outfits In My Daughters size
Very unorganized sales racks that have all the sizes mixed. Coupons dont apply for most items. Not fun shopping here.
First and only time at Macys. Staff was friendly, store was clean. Prices are too high and the bathroom was filthy.
I love Macys. I do shop more online than I do in store. One of my go to places especially for special events
Missing some things other stores have. Went in looking for MK men clothing and only found coats. I asked a worker where the clothing was and he pointed at the under armour section.
I’ve been on hold for customer care for 43 min and still waiting to be helped. They messed up my thanks for sharing and I’ve been trying to fix it for the past 2 months with no luck
I waited 45 minutes 2nd in line to pick up an order I had shipped to the store. Considering it is holiday season I think that was an excessive wait seeing how I was literally 2nd in line.
It was ok couldnt find what I wanted
I Always find a sale on something I need, the checkout seemed a little under staffed but the clerk was very nice & found me extra discounts
Feels fancy buy get a lot of stares from...colored people. I like walking through the store, but thats it. The parking lot is the best part.
Just visited the service desk to pick up an online order, short wait time and friendly service. No complaints here!
Good sales, long wait for pick up order.
Do not like the changes they made. Customer service is a thing of the past. Looks like below average store remind me of Value City Dept stores.
Typical big box store with pricey stuff that shouldnt be priced the way they are. Mainly get my cologne here and thats about it.
Huge 2 story department store. Nice selection.
The staff was friendly and helpful. Also they attempted to save me money.
If you are seeking something specific for your wardrobe, you will likely find it here at Macys.My only complaint is the difficulty in locating a salesperson.
Spatious,clean,and good selection of product. Pleasant to shop there
Always great when there are good sales. Get out and visit the brick and mortar stores before they are gone.
Very disappointed.... You advertise online that you carry the Alfred Dunner brand but you dont..... We were told by an associate in the store that we can only order it on line not find it in the store.
Great service from the Furniture Dept. Thanks Michael
Favorite shopping destination.Very good products at nice price
This is a low level Macy’s. It does have a nice shoe department, Origins and MAC area but the upstairs is basically an outlet.
Shopping for dress shirt and tie,too expensive $65.00 shirt and $45.00 ties,no thanks.
Michael O in the home department was so helpful and kind. Great experience.
I was at Toledo Mall Macys.. Went to Customer Service to return my dress to Cynthia & complained because my tags were not on it. This store is ridiculous!!!
I like Macys, great selection for all of the family & polite staff, really good about sending cardholders coupons too...& really good coupons at that
Great return service
Staff did not offer to assist me in the make-up department. Little did they know I had money to spend and I always tip. Stupid
Store lacks customers &,really lacking on sales people
Wen to have my kids face done for her senior prom. She was very pleased and so was I.
I love Macys. Enough said. There is always something I want.
Loved it!! Such great selections and quality! The store is clean and very comfortable!
The store look like a whirlwind had gone through it. I could not get help from a service person and was overall very disappointed.
I love their selection but the store is so unorganized and feels cluttered
Not one single employee approached me offering to assist me. Several judgmental looks! Wonder if it was the fact I was dressed casual!!!! Sad!
Total reviews rating 4
199 Reviews for Macys 2023:
Review №1
2022-06-11Went in to pick up my online order, but it wasnt ready yet... lol...Got a great pair of Tommy Hilfiger shoes!And the clerk offered me a job?!!Ive worked for Macys in Columbus @Easton Mall during the Christmas holidays a few years back...Everyone needs to try it if theyre looking for great 💰, extra income with awesome employee discounts!!
Review №2
2021-07-19They have a fair collection of clothes. I found the clothes are not stocked with all sizes. They have a good collection of watches. Good discounts on most of the merchandise around the year.
Review №3
2022-05-02Love this store, they have great selections for womens clothing, shoes, accessories, the kids sections is great also 👍, the customer service is excellent. I love their sperry boots
Review №4
2022-06-10If you want to get a good buy, go upstairs to the backstage. They have low prices and they have something for everybody. Shoes for men and women and children, womens clothing mens clothing and childrens clothing, you name it they have it and the prices you cannot beat! I found all my summer things at Macys backstage!
Review №5
2022-05-16The women at the perfume counters are super rude. I went to pick up a bottle to smell it and before I could even grab it, she yelled from across the store that it was a fake bottle. It would have been okay if she offered to let me smell an actual bottle of it but her and another worker laughed and walked to the other side of the store. I was Macy’s credit card member but after this experience, I’m just going to close my card. Not the way I wanted to be treated on my birthday.
Review №6
2022-05-17Good sales but few staff available to assist. It took forever to check out at the fragrance counter there just wasnt anyone available.
Review №7
2022-06-20Loved the toy section. Nice selection! All the basics plus currently popular themed toys. A few older items on sale.
Review №8
2021-09-03Probably my favorite place to buy clothes. Great selection of Ralph Lauren, Lucky jeans (which are difficult to find these days) and all my favorite fragrances for my girlfriend and myself. One of the only stores I actually like the staff. The woman who was helping me was very knowledgeable about mens fashion. It was nice having her show me a few new fragrances that are popular for women. One I really liked and will be purchasing for my girlfriend for Christmas. She also showed me the new Prada fragrance for men that just dropped called Ocean. I got my girlfriend a bottle of Prada Candy. I bought myself a pair of jeans.
Review №9
2021-12-28Sales girls behind the counter were not very welcoming at all. They were talking in their native language and they made me feel like I was interrupting their conversation . I would have liked to open an account, but they did not inquire if I wanted to open one and just went back to talking amongst themselves. Not a good experience.
Review №10
2021-12-11Absolutely the best service at the jewelry counter.. I believe her name was Stacey?? She had just started there, and u would have never known.. I run a retail establishment myself, and I want you to know her customer service was above and beyond, definitely an asset to your company.