Kerbside pickup
Yes
Categories
Location on the map
Akron, Summit County, Ohio, US
Service options
Delivery
Yes
In-store shopping
Yes
Health and safety
Staff get temperature checks
Yes
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Planning
Quick visit
Yes
Payments
Debit cards
Yes
Credit cards
Yes
Phone: +1 330-867-8888
Site: https://l.macys.com/summit-mall-...
Site: https://l.macys.com/summit-mall-...
Opening hours
- Monday:10AM–9PM
- Tuesday:10AM–9PM
- Wednesday:10AM–9PM
- Thursday:10AM–9PM
- Friday:10AM–9PM
- Saturday:10AM–9PM
- Sunday:11AM–7PM
Macys in other cities:
Comments (199)
I SHOPPED 3 DEPARTMENTS AND NOT ONE PERSON OFFERED TO HELP ME!!I think this is why I’d rather shop online... furniture guy ignored me... women’s fragrance pretended not to see me...luggage???I worked Macy’s many years as a float. I would never leave my customers void of attention unless I was working the register. Even at the register, I made eye contact or at least acknowledged them.It’s not even busy... PATHETIC!!
My daughter was going to her winter formal, and we, very last minute, had to get her shoes. I didnt catch the girls name that helped us, but i wish I had, because she was amazing ! She searched through every heel/dress shoe they had, trying to find one in her size that would work. We finally found one, and she got to the dance on time! Excellent customer service !
Store was clean and well decorated for the holiday season. Staff was polite and offered help. Selections were slim but its the holiday so I kinda understand. Deals were good as well. I will be back.
One of the bestter Macys. Emplo9yees that care about the store and about the suctomers having the best possible experience/
This store is so disgusting! I think the only thing nastier is the employees! If I could give this store -5 that would still be giving them to much credit.
I feel like the only quality you have to have to work at Macys is to be rude and look angry all the time! Good luck even asking where something is and getting an answer without a dirty look!
Fast and friendly service. Returns counter was quick
My macy cash did not work online. Unable to get customer service due to the Christmas eve holiday hours. Today is the first business day and they dont even try to accommodate. Other smaller dept stores like Kohls treat their customers better.
I always like coming here. It reminds me of that old school shopping experience as a kid and teenager when going to the mall was the cool thing to do. Staff is always very helpful and knowledgeable. I really enjoy shopping here around the holidays always find great deals.
Really enjoyed shopping here. Have not been here or any Macys for years.
Got a great prom dress and shoes. Employee in shoes and Clinique were great!
All the cashiers were pleasant and sought every discount possible! I cashed out with 3 different cashiers. With the Holiday promotions and other promotions they found, I got about 50% off all items. I purchased 7 pair of work pants for $175!! Thank you for your attentiveness:)
We shopped for my son today in the men’s department. It was fantastic. Lori helped us find hard to find items and she was a doll! Lori in Men’s Department ROCKS! Many excellent quality clothes with great discounts today. excellent shopping experience😊
Not a great selection of mattresses and not feeling comfortable with answers we received from sales person!
Went in looking for perfume. No one was behind the counter as I walked around. So I went to through the rest of the store and the sales were not great. As I was walking through the bra selection, I could not find a single person to help me again. I went back to the fragrance department when I finally got help by a rude older gentleman. Trying to have me smell fruity perfumes that I did not like and said I did not like but kept handing me fruity perfumes. I then asked to see one and he asked who’s it for and when I said myself you gave a disgusted look. So I left, not a very good way to run a business Macy’s.
Very nice and clean store. I love going in there and looking at all the options. I am very broke though so I love going to look with my friends. The clothes are all very nice and have good quality.
Found exactly what I was looking for at a very reasonable price. The store was a bit crowded but the sales woman had us checked out in no time.
I Love Macys, Because I Love Levis. I Also Love That They Basically Split The Store, Into Male & Female. Im There At Least Once A Month Looking For Deals On Levis, Couldnt Find Any That Fit. This Drove Me Nuts For A Few Months. I Finally I Realized That Ive Been Looking In The Ladies Macys, LMAO. J/K, All BS Aside Macys Is The Spot For Looking & Smelling Good.
So I have mixed feelings on this visit it was hard to find anyone to help an if I did they seemed to hold a judgmental attitude, so I did end up finding what I went in for, top floor is completely different but for a good change. Its now call backstage pass going to check out more on that. Helped some others due to them not finding staff but checkout was great the lady was fun to conversate with an make the visit better.
Kudos to service representatives LaTrawvia and Claudia for their excellent customer service and going over and beyond to help me to locate items that I needed effortlessly. Thank you!!
Friendly service, and a wide array of selections, from clothing to house accessories.
Ordered online curbside pickup. Wasnt aware of cutoff time which wasnt told to us nor on website until we arrived @ 7:00pm store closes at 8:00pm so we had to go into store. Thankfully the courtesy counter was right inside. Staff was polite and professional!
Nice place. The service isnt the friendliest and their Polo by Ralph Lauren section is kind of basic
Bought jackets for my husband. Macy is my all time favorite.
I just love Macy they also have some good sales. And the sale clerks are so friendly and helpful.
Very huge store at the summit mall and has ample amount parking space available.
Wonderful variety. Good service at clinic counter by Colleen
Very professional staff. Prices are fantastic.
Had exactly what I was looking for at a great price and the staff was very friendly, helpful and professional A++++
Usually dont find anything at the Belden Village location. But at Summit Mall, they must have a bigger selection of womens dresses. My daughter and I each found a great name brand summer dress on clearance
Very nice store! They carried petite sizes which I need. The staff was very friendly and courteous
Always a great experience....the only issue is these products are super over-priced in my opinion...but super clean and very friendly staff
Looking for a dress for a young lady and their selection was awesome
Awesome store! A big selection of clothes, especially women! Upstairs is Macys back stage! There are tons of bargains, and big discounts! The employees are all very friendly! Ill return again soon!
Ghost town very few mostly elderly employees. Some extremely helpful. One , Wanda of 3 Ive interacted at curbside pickup is a standout person. Other to women not so much. Would not help disable customer carrying large box and walking with cane. Basically ignored my request for help chatted with each other instead. Lingerie and floating Husewares sales women also excellent. As was Maria who helped me when the curbside persons ignored my plea for help. Fine jewelry staff also kind courteous knowledgeable. Anne in shoes great. Makep counter salespeople not very friendly or helpful. Almost no second floor Employees to ask for help with merchandise questions. Online and customer service experience abominable.
Purchased a mattress cant wait tospend my first night in it ☺️
Dont know who is doing the buying for Macys but, the selection is awful. Nothing worth buying. I wont be needing my Macys credit card anymore!
Sidney the sales associate was very helpful and went to the exit with me as I couldnt manage all my purchases.She waited while I got my car. I was happy with everything I purchased.Great values with great quality!!
The Macy’s at the Summit Mall in Akron is a great store. We met a lovely lady named April King & she was an absolute delight! Thanks for hiring such great employees that make every customer feel special. We need more people like her in the world.
Great store, great clothes but would buy more if there was a better selection of clothes priced under $75. I fell in love with a beautiful yellow dress, $165, couldnt buy it.
One of my favorite places to shop. This Macy’s has exceptional service with employees that know their customers personally and work hard to make them happy week-in- and week-out. Ted,in furniture, will work on his day off to make sure your delivery is shipped and his customers become regulars; Gordon, in housewares, knows the stock and is ready to get you the best deals on electronics, kitchen goods, fine- dining, home goods, and luggage to fit every budget. April in cosmetics, will remember your favorite lipstick shade and your aunt’s favorite perfume. She never hovers but always helps to transform your day with a makeover and smile. The managers toil to keep each and every department stocked and every customer happy. This is a great store- during the pandemic, employees and staff have gone above and beyond to make shopping easy, safe, and healthy.
Katrina that works in the polo section is very unprofessional. She was very rude to me when I tried to use a coupon on my phone. She refused to let me use my coupon at checkout. Then she began to get loud with me And had everyone looking over at us. She needs to be retrained on customer service and I will not be checking out again with her.
I would like to thank Marge for helping my son find a suit and shirt in the mens department. You were very helpful and my son is so pleased with his new look.
Went to the friends and family sale. Nothing really on sale except the earrings that I found. I did find some good buys but this shopping spree did not yield as much as in prior shopping sprees. Oh well.
Id like to thank April the sales associate who helped me 7/14 for helping me. Her pleasant manner and thinking outside the box saved the day!
Good seasonal sale. Shopping was enjoyable.
I enjoy shopping at Macys. They have moved things around. It is still the same place just stuff in different places.
Nice to have an old fashioned department store to shop at with a wide variety of name brands. The Bella appliances are inexpensive and quite functional. Everything in the store is top quality. Weekly ads include discounts. No place in town can compete with their quality selection of cosmetics, ladies clothing, mens clothing appliances and jewelry. Sales people know the products.
On Cyber Monday I shopped until I dropped there were so many great deals. Two down feather comforters for $19.99 reg $120. I spent $500 and save over $900. Havent shopped in a while like this .. happy I did it.
Found a pretty shaw to go with prom dress
The Manager was great! Needed to exchange pair of Jeans that was too big because I lost weight after losing my dad. She looked up my purchase with no problem and great attitude/customer service.
Workers were really nice. The manager was awesome and helped me herself in assisting me and getting me what i needed.
Protocols are being met. Lots of different merchandise. Got a Clinique lip crayon Ive been looking for and salesperson was very very helpful. Going back to look over more things again soon!!
Nice friendly people working very helpful plus gave me perfume samples
Kudos to Chris Fagan & Wanda Atkins for their excellent customer service given me at the At Your Service Desk . Also It was nice seeing many of the associates I used to work with; everyone is as friendly as ever at this store!
I love Macys! Wish we had one where I lived so I wouldnt have to travel but I go 30 miles out of my way to avoid Wal Mart and get quality merchandise. Great service as well! Always have a great experience here.
Great service, very friendly helpful people. They do need more boy outfits 12 month and up.
Ive been shopping at Macys since it was ONeills. they had a lot of different departments for women but not Bill Blass or Liz Claiborne. Really miss those two departments . Bill Blass jeans were the best. I only stopped in the womens department and theres a large selection of merchandise. The older sells ladies can be a bit cranky when you check out but all in all still one of my favorite stores to shop in. They had a lot of boots in the shoe department for women and tennis shoes but not the great variety of shoes , for example, slip-ons and tie shoes. Will try again this week. Im making this my top store over Kohls. Cheap clothing at a high price for women.
Very nice Macys well stocked and very courteous sales people even though they are working some long hours
Good selection, definitely on the pricey side but the selection is good. The staff agree well versed in the help we needed and offering to order online and have my daughters dress rushed to us. Will go back! Great job
Best place to shop out of all the places there
Too expensive, zero interest in customer service. As NYC native, love Macys, but not the same. Still the model dept store in look.
Our sales person (Linda ) was very helpful as always. She has been helping us for many years and is our main reason for coming to Macys. Online is ok but the personal Customer Service makes our purchase so much more enjoyable.
Found some great deals and went to check out. Pauline in woman’s was extremely rude to my mother and I. After looking up the Macy’s card, she said “well what are you buying, I need to see the items” in a rude tone as my mom was trying to untangle the hangers off of her motorized cart. Then, I wanted an email receipt so I clicked email. She got annoyed and said “no don’t put that in” reached over me and cancelled it to give us paper instead. If you’re going to be 85 years old and still working don’t be rude and miserable to the customers. Just quit your damn job.
The store itself is nice. People here will probably answer all the unreasonable and reasonable requests. Its not sales associates their fault if coupons do not work, make sure to read the fine prints of a long list of exclusions of coupons. I think buying online in general is much cheaper.
No sales help any longer! Finding a cashier is challenging, let alone someone to help you! Service is not how it should be for a Macys in my opinion. Also the sale signs are always misleading.
Friendly staff. Nice selection and decent prices
Excellent service! Friendly associates! I bought a purse and the lady that helped me was a jem! She took me to the perfume counter where I purchased perfume! That lady well she has excellent customer service and was so sweet!
Would have liked more designers clothing in the womens Department. bring back Bill Blass and Liz Claiborne! Otherwise a fairly decent store. Remember when it used to be ONeills
Left the security tab on outfit didnt go off when I left now I had to make another 30min drive there and back
Not much of a selection. Same old stuff. Big and tall clothes dont seem to be a priority.
I love going in there and smelling there perfume this time i tried Dior that stays on me and White Dimonds and a few others but i can never buy them and it is all right i get my imitation ones at the Dollar Store and i am happy that way.
I used to work at Macys and I love being a part of it!!!!!
Didnt get waited on in the shoe dept. I figured that Ill go to the Macys in Kent and try there. Sandals are on sale. Hopefully saleppl are nicer,because the ladies at Summit Mall didnt look busy, although maybe they were, if standing around means your busy..I have never given a bad review, but thats your job. Please do it. Dont make me go to another store
I was at Macys at summit yesterday and asked for a paper bag instead of plastic but they dont have it in the whole store at summit. So surprised!I am not confortable shopping there, I would rather shop at an environment friendly stores.
Nice clothes and exceptional service. Slightly high prices but the sales and coupons make up for it.
Used beauty shoppe.Maryann very good at working with hair.Manager was always visible and helpful to her staff and to all customers. Followed covid restrictions.
I stopped in here to return an electric kettle I got from christmas. The staff were very accommodating and accepted the return without a reciept as macys places a return label on the purchased item.I recieved the items original cost (not current sale price) in a gift card.I only leave 4 stars as the prices on the items are pretty high. I was able to find better local prices with google shopping.
My aunt and I went to Macy’s and got the wrong information about a credit card and then couldn’t get our coupon. Not to mention a 15 minute process turned into 45 minutes. Renea was our cashier and she was horrible. No one knows how to do anything here.
Found what I was looking. Clean and neat displays. Just need more checkout desks and personnel to as where items are or for help.
Purchased several shirts and a belt. When I got home I realize the Macys employee didnt put the belt in the bag.
I recently visited Macys on 9/16/2015 around 3:45 p.m. As I was there I spoke to a good friend that had just purchased some perfume. She also had in her hand a sample. She told me where to purchase it also mention it was a box of samples, and the two ladies will help you. As I approached them I asked about the sample perfume that they had. One older lady heavy with makeup told me they do not have any small samples So my daughter was with me and she pointed to the sample perfume. Then the clerk stated it is only in the glass case and they do not have any samples. I stood there confused then I looked at my daughter I truly hope it was not a case of discrimination.So of course we will come back and secretly video this to see if this is truly a discrimination situation. I hope not. I have purchased perfume from Macys prior to this date in recent years and I have never had any problems before. maybe this was an isolated case. Also, They do not know me and I am defiantly a person in the media. I have very been fan base.
I love the merchandise ..the store is always clean when Im in there and the Staff Ive encountered A..#1
Theres no one working in the mens department! Everything is unorganized & scattered all over the place. Avoid the lady that works the Polo area. Shes not polite at all and extremely slow!
Macys, I love you but Im sorry... I only go in your store for MAC cosmetics lol. Very nice and clean, really great styles. Shout out to the awesome Macys employee who found my car keys and returned them to the office. Thank you maam!!! 😘
The Macy’s at Summit Mall literally could not be any worse. The only helpful staff are in the women’s shoe department. Other major departments including fine jewelry, cosmetics, and furniture are filthy and mis-managed. I’ve been charged the wrong price several times and had to call the company’s main customer service number to have them talk the staff through a transaction. Mattresses, store fixtures (cases, racks, floors, etc) are dirty. The store attempted to refuse to honor a jewelry repair policy, however, after getting corporate staff to talk to store staff, the policy was ultimately honored as written, then, when I went back for a third time, I still couldn’t get the jewelry because the safe had already been locked for the night — while the store was still open during operational hours. While the physical store may be in worse shape in Stow/Kent, go there instead...or skip Macy’s and shop on Amazon. The staff at the Stow/Kent location are at least friendly and professional, and the store is kept as tidy as possible.
I was able to find what I wanted and there was a great sale, but I had to walk around the store trying to find a clerk who was available to check me out because it looked like there was only one person working on the second floor.
Stay out of the mall. It is not safe there are a large groups of angry people walking around. I was even told by security that it would be a good ideafor myself and my daughter to leave the mall as the crowd was getting a little hostile.
Love my local Macy’s!The manager of the bedding department is so knowledgeable and kind. Everyone there always has a smile and it is a joy to go.
The staff is so eager to help you with anything you might need assistance with finding. So many designers all in one place. Love it!!
Great experience every time I visit. Watch for sales on designer clothing. You can get a very good deal on Ralph Lauren, Michael Kors and I love that Kate Spade has come to Macys.
Got my MK purse 25% off! I decided to order the same one for my mom! 🙃
Great selection of clothing, great prices, friendly sales staff
Friendly service great sales prices
Very hard to find something I like at Macys for years now...... Junior dept not for women and womens section is very bland in clothes.
Always find what you want and what you may not know you need at Macys. Some stores have more than others, but it can located with their store search and on-line website.
2 Cologne purchases over a couple $100 I need a discount
Good selection, one of the few in the area. They have lots of fitting rooms throughout the store. Staff is helpful to order items that are out of stock for you.
No more large selections at Macys for 70 year old ladies
My rep Sebastian was very help , professional and considerate when he completed my daughter and I transaction. This was the kids section at summit mall. Will definitely recommend this location to others !
Still quality in our pandemic driven world. Great collection of sales and deals too all whilst being very clean and customer driven.
They are clearly understaffed but they arent letting it affect their customer service and its much appreciated.
What can I say, except love, love, love! They carry high quality clothing & home goods.
I actually love Macys. Never shopped here until I met my husband whos a huge fan. Just wished their secret security was a little more inconspicuous. Kinda cramps the shopping experience. :(
Rude they dont answer their phones
Friendly staff, clean store. Much larger selection of dresses than the Strongsville location!
Something about Macys that is soothing to me. Always clean and orderly.
Got a great deal on a Columbia summer jacket for biking & hiking 👍. 40% off🤗.
Will not be returning here its always hard to get any help from the employees i find myself having to look for someone to help me the employees just walk by me as if im not in line or inquiring about something I spend too much money here to be ignored and treated like im invisible the last time i was there a month ago I ordered a coat for my son when i went to pick it up at online order department the sales associate told me I couldnt exchange the coat for a smaller size because the coat was sold out so i went upstairs and found the dame coat in the exact size I wanted and was able to exchange it macys summit mall
The check out clerk was wonderful!! I also like the new concept of deals on the second floor.
I wouldnt advise any foreign born national to apply for a job here. Theyll just send an automatic response about how youre unqalified in less than 24 hours. Glad to see a struggling company like theirs cant promote diversity and cant understand why theyre losing business.
Love shopping at Macys. With sales and coupons they have the best prices in town for the quality of merchandise available. Clerks are always helpful and friendly.
Very clean & organized! So much easier to look for what you came for!
My gran-girls trying on clothes🤪
Mens stuff way too expensive. Only L and XXL sizes. No sales help! One you find its very helpful and very apologetic that they are under-staffed. Its sad really.
My family and I decided to go to Macys yesterday because we wanted to pick up some school clothes for our children. My youngest daughter had to go to the bathroom so we took the escalators upstairs in Macys. My husband heads towards the uniforms to conquer two duties at one time. As me and my children are walking out of the bathroom an old white/caucasian man walks towards me and my children. We all had on our black Walk with Jesus shirts that day and while we were getting ready to pass by him, instead of him letting us go around he keeps walking into my pathway with my children behind me. He reads my shirt out loud while my children our watching and embraces me with this big hug, chest to chest. Now as I saw him coming to close for comfort I put my hand out before him but the strength from his arms did not allow me to have any control to push him away. As hes hugging me he says something in relation to my shirt and then lets me go, but as I try to move away he strokes me down my arm. I was stunned and couldnt believe what just happened. The man doesnt say anything to me and didnt make any eye contact with me at all. He continues to walk away as if he just did not assult me at all. I tell my husband what happened. Hes completely upset. We Go to the first person that we see that works at Macys and tell him exactly what just happened and what direction I saw him go in. The manager or whomever we were speaking to said that he was so sorry and would tell his staff to alert them. He asked for his description, I tell him that he was about his height 510-511, older white guy, in his 60s, white collared polo shirt, with blue edged collar, white/ gray hair and that was it, it happened so fast yet so slow at the same time. My husband and I walked around the store to see if we could find the white/caucasian man that put his hands on me without permission at all, we couldnt. We go back to the manger to see if they had found anything and he said that they have footage and they are still checking into it. I was very bothered and upset as well as my husband. So many things were going through my mind as to what could have been done to make what happened to me more urgent but I could see nothing being done as if it was urgent at all. I felt lost, abuse, assualted, and so much more. I hope that justice will be served and take its course for that man that so fearlessly place his hands on my body without my permission and continued to walk around Macys as if he could so easily do it again to another person. Shame on Macys for not being more concerned about what happened to me, I am completely discussed in my heart with that man and how he made me fill, Jesus will so judged you for what you did.This photo is a picture of Me, my family and my church family. My husband is taking the picture and my family had on the black shirts. Our baby is in the stroller.Posted Sunday, August 12th, 2018
Stop at Macys to pick up a new toaster oven that was on sale. The clerk that assisted me Gordon, was very helpful and insured that I got extra savings by applying an additional coupon off of the sale price of the item.
My favorite retail store by far. It has a large variety of clothes for men boys girls and women I also l love their shoes.
No sales help. Low stock in all departments.Floors and carpet filthy. Will not return.
If you are in need of cosmetics, I highly recommend this location. All the staff are super friendly and accommodating and returning is definitely hassle free!!!
Good prices, not a big selection for bigger girls.
Love clothing shoes perfume. Good place to shop.
Backstage clearance area inventory is always changing so be sure to stop back often to shop!
Didnt find anything I was looking for. A bit pricey.
Macys had exactly what I was.looking for and was not too busy with holiday shoppers. The sales clerk/cashier was very pleasant and helpful.
I used their curbside pick up for an online order. Wait time was less than five minutes and the customer service was excellent!
Got a pair of sunglasses at the sunglass hut stand and received tremendous help in choosing a pair. The rest of the store I would say is above average for Macys
Great place to shop, very clean. Wonderful service and the associates always take the time to find the best price/discount.
Macys has started putting out their Christmas decor, which was lovely. The store was very clean and staff was very helpful. Loved the experience.
Store was clean and neat. Was easy to find what I need.
Very friendly and helpful also shared bargains and free gifts about purchases.
Mom clothes. Never take your teenagers shopping there or theyll hate you forever. Just saying. And no one wants to buy those super expensive perfumes either.
Macys still has, what I believe, are the best prices and clothing selections. This shopping trip was no exception.
Lots of new fall clothing ... very pretty and affordable. Too bad they were mostly in the smaller sizes. Will go back because I usually find something
Had great difficulty finding a check out register.
Nice quality items with a nice selection and lots of sales which made prices great and service was great. Would definitely recommend.
I got behind on my Macy credit card I tried to catch up I was sick in the VA Hospital they didnt care about anything but just their money. My credit line started out with $500 they reduced it $200
Bought my husband fathers day gifts pretty good service BUT jewlery section and customer pick up section NOT Happy!!
Worse customer service no one there was helpful.
They have a fantastic sale going on right now bought a $250 bomber jacket by Tommy Hilfiger for $105 .
I was not happy at the distance I had to walk to find d a cashier then told we had to go to the other side of the store since only one register at each desk have bad knees so was unhappy since I had to carry my things I wanted to purchase even further and wait for the cashier to finish up with another person need carts got home sensor on a present I bought did not go off when leaving now have to make a return trip after Christmas 🤯🤯🤯🤯
I am a breast cancer survivor and had a bra fitting. The woman was so nice and helped me find the perfect fit. Thank you
Busy but good sales and Christmas 🎄 spirit
Its a clean store. Layed out well and easy to find what I needed. But I walked in the suit section and no one was there to help. 😥
Dont mormally shop here. But, I was happy with the expirience. Will go back.
Could not find what I was looking for.
Nice store. Great selection
Their Sunglass Hut store is very good! I like the clothes, too...its good quality and the prices are tangible.
Didnt find anything that I was looking for and was hard to find a sales person, but Macys does have the cleanest bathroom. Also I like having a shopping cart when I shop and they dont have any.
Have dealt with the same lady in menswear for over 20 yrs..always a pleasure!!
Love the Fairlawn store! Great selection of clothing and other items! Awesome sales associates, too!
Nice store first time at this location.Would definitely return in the future. I was just going with my wife. Not buying.
Nice Macys off of a small mall
Not a very wide selection in Plus Sizes. Went to buy a gift for family member and the selection was very limited.
Great store. One of my favorite places to shop..
One of my favorite clothing stores. They always have deals that are good and affordable.
I found the mens suit at Macys nobody else seemed to have. They had the best selection and volume of suits of anyone around.
Went in because the sign advertised a maternity section, walked around trying to find it only to come to be told they only have it online now...why are you advertising it if you dont have it😡
I had curbside pickup and they were very quick and friendly!
Helpful customer service but sales reps r sometimes hard to locate
Macys is great for sales, unfortunately, customer service is very hit or miss. Ive had some of the best and worst customer service experiences from this business.
I usually only go for the shoes but this time, I actually looked at the dresses and makeup and I have no complaints
Love shopping Macys! Great selection of products! Staff extra friendly!
I was in the shoe department and the teller was very rude and argumentative with me I had to ask for another associate, Then I go to the womens department and purchase some pants when I got home the buzzer was still on the pants I had to come back and have it removed so I didnt make my the event I was to attend because I was just stressed out.
Macys at the Summit Mall in Akron is a shopping adventure. They have a very good selection of attire for both men and women.
While there was a good selection, I could not get anyone to help me in the shoe department.
They Friendly and helpful!!..
I cant believe how rude the cosmetic staff is they refuse to wrap gifts I purchased from them might I add I only had 2 small gifts that lady was soo horrible to me I actually avoid this macys because in a scared of the cosmetic counter women its a shame I have to think about this place like that
Excellent customer service, but lacking in selections!
Good deals at times but selection for plus sized women is terrible, if ur shopping g here u better be skinny.
Like the curbside pickup option. They are very friendly and customer focused.
Great clothing selection for teen boys and prices are comparable to Walmart. Big discount area.
They have crazy bathroom sink police turn off sinks for social distance they don’t explain it to well so you think all sinks are turned off
Got this beautiful jade elephant necklace
Very nice store everything is so clean. Every time i go in macys i wish that the store was my home.
Macys has high prices and poor quality merchandise unless you pay more for the higher better known merchandise.
This store has good merchandise. Most of the staff is polite and helpful.
I like Beachwoods Macys. I found a dope dress for my fiances sisters wedding.
Prices are way too much. Nice selection of clothes and merchandise but I couldnt afford to buy anything
Always , Great selection of Name Brands
Always helpful. Will help you as much as can to find what you need. Would shop here
Your mens room at Summit Mall, us disgusting, when was the last time it was cleaned!
Shirts staff and its like a ghost town you have to find an employee all the time.
Dirty, dressing rooms were a mess. Floor is covered in stains, nothing is organized. The salesperson forgot to remove the ink tag from my jeans. This is why people shop online.
Best store for shopping. Full range of products. Extraordinary prices during sale. I love shopping from Macy during my visit of USA.
Great selection and a ton of new things to choose from!
It was ok they seem to be doing a better job these days
Had wonderful deals must say cant go wrong at Macys
Hate this store. Perfume snipersThey dont have plus size clothes and they are so expensive.
Total reviews rating 4.1
199 Reviews for Macys 2023:
Review №1
2022-06-09Located in the Summit Mall. Lots of parking available. Handicap parking and wheelchair accessible entrances. This store offers quite a bit. Shoes to purses, infants, childrens, adult wear. Jewelry and name brand cosmetics. Many departments offering wonderful products for most needs. My stepdaughter and I enjoyed shopping for our husbands outfits and shoes. We picked out a pair as well! High prices but the quality makes up for it and with coupons and sales, the bottom line costs are reasonably priced! Our experience was an even more fantastic one due to a pleasant, friendly and professional sales associate, Latrone!! Kudos for his smiles and helpfulness in the mens clothes and shoes department! This is what a great sales associate should be! His eagerness to help find what we were looking for was above and beyond. Our shopping experience was best thanks to him. Thank you Latrone! I highly recommend this Macys location to everyone and if youre searching for assistance, I hope you have the pleasure of meeting Latrone! I highly advise Management to acknowledge this star employee! Happy shopping and Godspeed everyone!
Review №2
2022-04-17Love shopping here for everything. Took mom shopping for her birthday. The store has really changed for the better. Had get me some coco channel mademoiselle perfume. Love the smell...
Review №3
2022-05-08Found the prettiest spring/summer bag with matching wallet. On sale too!! Sales people in entire store were really sweet. Very clean and organized.
Review №4
2022-02-07I really didnt go there to shop. II parked close to one of the entrances. We walked through, stopping to use the restroom. Then we went out to the main part of the mall. The store was very clean, and well organized.
Review №5
2022-02-18I love the clearance racks. I have found great deals over time. I got a really nice shirt for .96 cents. I just want to stop and look from time to time.
Review №6
2022-02-19Very empty, but clean and plenty of product on shelves. Nice customer service agent, even as they were minutes from closing. Appreciate the flexibility with returning a product!
Review №7
2022-04-24Had a wonderful experience with Linda in the womens shoe department. Very helpful finding the perfect shoe for an occasion
Review №8
2022-05-14My oldest granddaughter and I had a wonderful shopping experience, loved the Kate Spade, and Jimmy Choo ♥
Review №9
2020-01-12Picked up my new sheets, washed them to get them ready for use. This is my result. When I called to discuss the issue, I was totally dissatisfied with the customer service representatives. Ive called 4 times and my replacement set has not gotten here yet. My first time ordering from Macys online. And my last!!!!
Review №10
2022-07-10Dress shirt I needed was in stock, and on sale. Great quality shirt.