Kerbside pickup
Yes
Lowes Home Improvement in Lorain
Categories
Location on the map
Lorain, Lorain County, Ohio, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible lift
Yes
Offerings
Assembly service
Yes
Repair services
Yes
Planning
Quick visit
Yes
Recycling
Batteries
Yes
Light bulbs
Yes
Payments
Cheques
Yes
Debit cards
Yes
Credit cards
Yes
Phone: +1 440-985-5700
Site: https://www.lowes.com/store/OH-L...
Site: https://www.lowes.com/store/OH-L...
Opening hours
- Monday:6AM–8PM
- Tuesday:6AM–10PM
- Wednesday:6AM–10PM
- Thursday:6AM–10PM
- Friday:6AM–10PM
- Saturday:6AM–10PM
- Sunday:8AM–8PM
Lowes Home Improvement in other cities:
Comments (199)
Great employees. Always friendly.
Have a wide variety of home improvement items. Generally the staff is friendly, however every once in a while you get some that arent (especially being a woman). I also notice that the prices and stock levels for items between stores can change, but they say they price match, so be sure to do your research and take pictures of good deals!Also. The online system for locations/stock levels? Dont trust it. Only some stores keep up with it- which is super disappointing because it is hands down the most useful thing ever when it works.Bonus- doggo friendly!!
Delivery and installation of our washer and dryer by Hiram and Derrek went as well as could be expected. Thank you!
What I liked about this visit to Lowes was that there were staff available to help you find stuff and they were very friendly.
Lots of beautiful flowers, some descent prices, about average, and really great, helpful employees! Clean, bright, inviting!! 5-25-2022, same opinion!!! Only exception, they need water their plants better, lots of dried out almost dead ones allllll over especially in area for annual packs.. Had to water mine before taking home meeded it bad!
They usually always have what Im looking for and everyone is as helpful as they can be. Sure they dont always know exactly what you need everytime but they do their best.
Cashier was nice enough, but doesnt have a clue about the difference between potting soil and top soil. Total wasted trip because I didnt have time to go to customer service to correct her mistake.
Employees not very helpful, had to wait much too long at checkout- only two lines. Ended up going to TruValue where employee was able to help with my questions.
Prices has gone up so bad here not sure if I want to shop here anymore.
Hands down my favorite place to shop for my house. The ease of checkout is great and the prices are on point.
Bought Sansung dishwasher and service warranty. Broke three different times, had the repairmen over twice. He did a poor job repairing the machine and broke down a third time with the same problem made an appointment for the third time and some how it got canceledI didnt cancel it but somebody did according to them. Even though I purchased a warranty thru them I dicided not to waste my time in the phone with them where I had to explained the same proble to different people over and over again. Done with Lowes. Wont recommend them to anybody I know.
I love shopping at lowes because of the variety of items they carry. Great selection of Craftsman tools and found the perfect water faucet to compliment my kitchen sink . 😎💪🏽
Just got a delivery of a new refrigerator, after waiting 5 days for delivery. They wont install it because we did not disconnect the water line from the old refrigerator. Im not home, so I cant do it and my son doesnt know how. So we need to wait another 5 days to take delivery. Only wish they had told us ahead of time, could have had it all taken care of. I have received text messages and voice mails about deliver times, but not one mention by anyone about disconnecting the water line. BAD BAD BAD.
Leashed pets permitted. Thank You Lowes. I have never had a floor employee not be able to direct me to the isle I need to go to. Amazing training for employees. 99% of the time all employees are people friendly under every circumstance. My kind of store.
Unlike other stores that sell building materials this store does not sell 2 by 2 squares of plywood.
I find Lowes staff to be much more helpful and knowledgeable than the other big box home improvement store. Im not thrilled with the extended service on their appliances though. Next time I need an appliance, Ill pay a few bucks more and go to a local store that does their own service work.
Just purchased a bbq grill, propane tank, utensils. Very friendly, helpful and efficient. Thanks to all. You made one young man and his Grandmother very happy today.
High prices and did not have what I needed most. However AMAZON HAD IT!!!
Great place to shop for paints and home improvement items. The website is helpful .You can shop online and expect items quickly. They dont expect you to check out all of your items in the store. They actually have friendly associates that do that for you. Thanks
Bought a whirlpool washer and dryer here. Dryer needed repair from day one. Lowe’s employee told us to contact whirlpool. Whirlpool never answered their phone. Went back to Lowe’s. We were treated very poorly to the point that the appliance manager was rude. I am done with Lowe’s and whirlpool
I prefer this place over home depot, every time. The people are more friendly and actually helpful! And you dont have to run all over the place just to find someone for help there are usually plenty of people walking around for help. My personal choice.
The staff are ALWAYS friendly and go out of their way to help you. The cashier we had even thanked my husband for serving our country after using his Military discount! How nice is that! Great employees.
You can find any needs at Lowes. Friendly staff.
If I could give zero I would. Customer service sucks. Employees are rude and they “lost” our $2,000 order and no one has any idea what happened. When I call to get clarification they hang up. Highly annoyed. I do not recommend.
Convenient quick in out has many things I need as Homeowner !
This was my first visit to this particular Lowes store and I must say that I was VERY impressed with the customer service! Three different associates stopped me and asked if I needed assistance! Thats unheard of at other box stores (like HD, eh?). The downside was that it appears they dont carry name brand electrical outlets and the pricing on their off-brand was nothing special. They also had only one register open and it was all the way at the end of the store. All in all, however, great customer service is where its at in my opinion, so I wont hesitate to stop back!
I went to Home Depot for a 5/8 4x8 plywood they were all warped I went to Lowes and they had the best plywood they were flat and straight I went back today and bought another one
This store was Great Clean Organizaed and everyone there was very courteous and willing to help will definitely bring all are business to This Lowes 😉
Employees are very polite! Management is excellent one person In particular! Definitely the reason I shop here instead of Home Depot.
Bought a washer and dryer online, took all of ten minutes to pick them up. Got home and the washer was dented even through it was new in the box. Called Lowe’s and they said bring it back, replaced it with another one no questions asked. Couldn’t be more happy with their service!
Went there for a extra large mailbox and they didnt have what I wanted. I did find a few things that I did need though. They had some nice outdoor working gloves and an extra large snow scrapper for my truck.
Snippy people work here,girl ask me if i wanted to pay off my bill...when trying to.make monthly payment. Manager needs to keep her people in line.
Better price on exterior shades than HD
I have been a loyal customer for several years to this store. Ive been so loyal to the point most of the cashiers know my wife and I on a first name basis. Unfortunately, that now appears to mean nothing to them. I recently offered them the opportunity to earn my business to buy an electric charging station for my vehicle. Home Depot and Amazon have the charger for about $200 cheaper, and they can ship it to me weeks sooner than Lowes. Additionally, I have a Lowes credit card, Home Depot Card, and Amazon Credit card. The Lowes credit card has the least offered financing terms. I asked for the price to be beat for this product since their competition has both lower prices and better financing terms. Therefore, there is no benefit to ordering from Lowes at all. I was told they would match the price of the competitors but would not beat it. When I asked why should I retain my business with them on this product when they are offering no advantage to ordering from them; their financing terms are less and they have a longer time to ship it to me; they stated there was nothing else they could do and if that meant losing my business then their sorry. This is extremely disappointing to learn my loyalty means nothing to them after the thousands of dollars I have spent in their store. Its unfortunate that they dont value their loyal customers.
Didnt have the bulbs I wanted but the customer service was great.
Went to this location today for some shelves. On my way to checkout, a large group of people not wearing masks walked towards me, blocking the entire front aisle and forcing me to stop until they walked past. They were all wearing company shirts- I didn’t see the name, but not Lowe’s.Needless to say, this upset me for two reasons. I will not be returning to this location until/unless masks are mandated for everyone. There is no point mandating that Lowe’s employees wear masks if their customers and/or contractors are not obliged to do the same.
My refrigerator died and I came to lowes to purchase a new one. I wish I knew the name of our salesman, he was Great. He was really helpful as far as best warranties, size of fridge and how it would fit in my home. I was very happy with the whole experience. Highly recommend!!!
Ive worked in retail so sometimes I understand other customers showing up before you do, but most times its impossible to find help for area specific questions
I live in North Ridgeville. I dont mind the drive. I love the Lowes on Oak Point Road in Lorain. I try to do all my shopping their. Garden Center is set up so nice and convenient.
When pricing becomes about the same between home stores the differentiator is the staff. The employees at Lowes in Lorain are always so friendly. I appreciate that they engage with you and make you feel like youre the most important customer of the day. They help you out with your projects and they also let you know when something is outside of their wheelhouse. I appreciate that level of honesty.
This time the experience wasnt that great. I needed 3 gallons of paint mixed and I was fourth in line with only one person working behind the Paint counter. After 35 minutes I put my paint back and just left I was still second in line. They should employ more help
I found a washer and dryer set that was on sale, great prices. I also found an electric fireplace that my hubby and I have been wanting for several years that I love. An added bonus is that they are being delivered, free .
Easy in and out since theres never any customers compared to competitors. But, that means there will be 3 associates for every one customer, and they will ask you if you need help every 45 seconds (can be good or bad). Same layout as competitors so you already know where everything can be found. We had 4 flats of flowers from there which didnt last 2 weeks.
This one is very clean, though the employees dont actually know anything about what they sell. Theyre often short of stock for even medium size projects though.
Self checkout only. Apparently the 3 employees standing there are for decorations. Congratulations youre now a bigger joke than menards
Every worker was pleasant, store was clean and found everything I needed, they even allow dogs in the store so needless to say my daughter wasnt complaining about walking around looking at tools with me. 👍
This lowes was so amazing from the call for my online order to the gentlemen bringing it to the car. At other lowes store they are sending us to the back then to the front and then to the back again and goes on for like 30 minutes. NOT THIS STORE they were right on top of it. They were so awesome
I have worked here and I have shopped here and both were great experiences. Highly recommend. Clean storethats well stock and a very friendly and knowledgeable staff.
I couldnt wait any longer...I had to see the garden section...and A.J. helped me find a convertible dolly/hand truck. A.J. was very kind and personable, thanks for your great employees!!!
Full of customers, garden center checkout with 6 or 7 customers, waiting for a manager thats not showing for an override. Go inside, service desk backed up and ONE register open for a long line of people. Next time Ill drive a little farther to Home Depot. Ill get back quicker with less stress!
Lowes is great. The workers are very attentive and wait on you quickly. It is nice to come into a store and have a worker ask if they can help you.
All employees should be wearing face masks. The governor has been recommending this and it is necessary to help all of us try to get our economy moving forward.Please, during this time, protect your customers and em.
Keith in appliances is amazing (Lorain location). He helped make the decision to buy easy. Look him up if you need something, he knows his stuff. Decent prices. Good sales.
Always great shopping there. Appreciate the veterans discount.
I dont write many reviews for big box or chain stores/restaurants but this location deserves one. I have been here way too much in the last two years since buying my house. Everyone is always friendly and helpful and a few times gone out of way / above and beyond.
Not a great lowes. Took a long time to find help. Worst customer service Ive ever seen at a lowes. Didnt have a display model for the grill we were looking at that we found online even though they had 30 in stock and didnt have any assembled.
If I could give zero stars I would... This has been the most stressful and disappointing process purchasing and installation of a fence. Complete run around, no return phone calls... Products have been in and for 10 days I call everyday and keep getting the same answer from the store and the installer never returns my calls. I keep hearing it is busy season, well of course it is busy season who is installing fences in the winter...Biggest problem is no one can call you back or take any responsibility for the delays... Very disappointed and biggest mistake I ever made... I should have known when the process of actually purchasing the fence went the way it did because they have 1 person doing it for all of Lorain county and and she failed to return multiple calls but I decided to continue with them due to the pricing but guess you get what you pay for and in this case I got horrible service and total lack of communication...
$300.00 at Home Depot! $90.00 at Lowes and the tool case i purchased was much better!
Store was clean people are very friendly and helpful as always. Shelves could have used a little attention a lot of empty spaces. Great prices good quality merchandise. would recommend shopping there.
We always stopped at Lowes love this place, they always have what im looking for
I would not use Lowes for any home installation project. Worst experience ever. 10,000 carpet and flooring order. 6 weeks have passed and no one at Lowes can tell us where the order is or when it will be installed. No one calls back, everyone blames someone else. Big mistake using a big store for this. Lesson learned.
I will never shop this store againSeveral employees with masks under their nose them wanna get in it space. When someone has an n95 on, it usually means they are high risk... But make that money!!!!
They have nice sinks but just not what we are looking for.They have the polyurethane we want and needed for our floor project which the elyria branch( close to midway mall) doesnt have at the moment.Over all its a good trip to lowes. We were looking for some kitchen lights as well and we have a few we liked. Rustic but classy.
What one employee was not familiar with, Cynthia knew exactly what I was asking about, looked into why there werent any displayed and went out of her way to locate them and got me one. Its employees like this that keep me coming back to this Lowes location. Thanks Cynthia for your assistance and professionalism! What a great asset to Lowes!
Found everything I needed and got good answers to my questions. You wont believe how fast you find help when you try to start a chainsaw.
The associate was very knowledgeable helpful & quick
My local Lowes store goes out of their way for customers. I so appreciate being asked if I need help finding something! I usually have a little idea of where I am going but knowing the right isle helps. Today the cashier in the garden department double timed it to get to the register before me, stepping away from stocking plants. I was impressed.
I had to return something from a different Lowes and the young lady at the counter was very curious with me. I asked her if they had any fire pits and she looked it up and directed me to the area I needed.
Whenever I see Nancy in lawn and gardening she is always working diligently, and she is always courteous and helpful.I also see how helpful and knowledgable Norbert is with customers.Carrie is always helpful and ready to assist any way possible, also.Victor is also very knowledgeable in many areas and willing to assist in many areas.
Compared to the Lorain Home Depot this Lowes is amazing. The store staff is very friendly and helpful, even if they are not always the most competent. What I like about Lowes is their attitude towards customers. They want you to come back again. Home Cheapo doesnt really care as long as their stock price is up. Lowes offers a very generous 5% off with their Lowes card. They also offer contractor quotes. If you are buying over $1000 they will give you a discount. Mine was almost 17%! They are also willing to price match with Menards (which is almost always cheaper). I really like working with the Pro Services desk at Lowes. My only complaint is the high prices at Lowes. I guess thats how they can afford to give discounts.
Store is actively putting its employees at risk during a pandemic by not providing gloves, disinfectant, or masks and requiring them to come into work. dont give them your money.
Store is layed out in such a manner that you can find any thing you are looking for easily. Store employees are very helpful and extremely knowledgable. I shop there all the time. I have been to the other large stores but they do not stand up to Lowes.
Hi we purchased paintI believe that you should train your help better. He was a newer employee . He was very helpful but neglected to explain to us about the difference in the paints as flat being one price and gloss amother.
I recently purchased a storm door at Lowes in Lorain. David P., in the windows/doors dept. was very helpful and friendly throughout the whole process. A week after my purchase, I was notified that the door came in. The door installer, Dale called shortly after to set up an appointment to install the door. Adam called to let me know the door was ordered. The day after the door was installed, he called to make sure I was happy with it. Thank you for the excellent customer service.Sincerely, Chris Nosack
I always have to look for someone to help me at this store. I have yet for someone to come to me asking if I need help. I was in the carpet section...Im looking to get new carpet in my house. After 20 minutes and no one to help me I left. I will not give them my business.
Amherst Lowes has a few choice people that are exceptional workers. Others want to be no it alls. I would love to see those that deserve it actually get recognition for their work
Two employees were rude. Glad to get what I needed and get out of there. Maybe its because of everything that is going on. Dont know, but employees should be nice to customers.
Best pro desk staff over any other home store. Most employees friendly. Leaps and bounds better store that the next closest Lowes and home Depot stores.
Been twice in two days. They cant get my blind sizing correct even though I gave measurements. 32 width....not 35
Cashier was helpful & went way out of her way to assist me. She also was very knowledgeable about what I needed. That meant a lot to me. Thank you.
Not always able to find help in departments for specific purposes
Another store called them to verify they had a dryer in stock for us. They claimed they had 2 so we drove 30 minutes to pick it up just to find out that they did not have the item in stock. Lousy service.
We are very happy with our fridge!! Delivery was friendly and on time. They were also very efficient... measuring before they tried to bring it in etc
One of my favorite stores! AND my favorite location. They keep it very clean and have a vrry friendly staff. There is a large selection, from quality companies. They are overpriced, but what can ya do?
The plubing department guy laid out on the floor for me everything I would need to install a new sump pump,me not knowing if my plumbing was 1quarter inch or 1 and a half inch pipes. He got me everything for both sizes,just return the unused parts and pipe
Better plumbing selection then others
I love Lowes mostly for the plant department. Im still adding to my trees, bushes and perennials and feel Lowes has the best selections for the best prices.
Staff was very helpful and courteous. They almost had what we were looking for... Clean store.
Me and my son needed tools for the job thank goodness there was a Lowes close by good tools good prices
I asked for mdo plywood to two employees. The young kid said i dont know what that is and the older gentleman said what we have is down that isle. So right there no help. Didnt bother to help any further. So i go to the PROFESSIONAL service desk and ask the lady looked at the other employee and said whats that? He said i believe its particle board, its not.... so young teen came up and told the two desk workers that he told me they didnt have it and he looked it up on the computer. I said no you told me you didnt know what it was then proceeded to tell me you didnt have it. He said i dont know what it is but we look after you walked away.... long story short he didnt look because you follwed me up. He lied and he looks foolish. I hate your lack of knowledge employees and liars. I will not shop there. You guys have the worst knowledge crew ever. Turnover raye is high and thats what you get for 9 bucks an hour dumbasses. Come at me if you have a problem with what i said
Love Lowes. You may not immediately find someone to assist you when needed, but when you do they know the store like the back of their hand.
I bought and waited two weeks for a new refrigerator. Lowes kept mine and brought me the old scratched up floor model. Awesome.
Good place to purchase the items I need. Wish they provided a rental truck though like Home Depot.
Excellent customer service.
Lowes did our kitchen remodel last year. Our cabinets are falling apart and we cant seem to get any assistant at the store! The cabinets arent a year old yet! Not good quality.
Very helpful even over the phone. In and out with exactly what I needed in 15 minutes!
One lady in the garden section was rude but overall they are friendly and helpful and seem to have the stuff you need in stock!
Ross is by far, my favorite employee at the lorain ohio location. He always helps anyway he can and always has a positive attitude.
I like cashiers dont really support self check outs
Returned items not needed
Very clean and orderly. Awsome help when you need it. Also stocked shelfs-no hunting for things
It is a great place to shop! They have a wide variety of items!
They honored the 90 day return policy on an item that I brought back with no questions asked.
Love how well they are at always having stuff in stock unlike so many places.
Most times have item I am looking for. Good discount. Helpful staff.
Great selection and friendly and helpful staff!
Poor service advertising on line product in store and they dont even Carry it
Lowe’s fires Linda for saying something to a thief who was walking away with merchandise. Absolute joke of a store.
Always Courteous and give a veteran’s discount. Well stocked with all my needs
We always have a good experience at this Lowes. Everyone is so helpful and very friendly.
I order wood online and payed for it and all and got a email says order being pulled and two days later never got a phone call or anything about a date for delivery nothing and this is the second time it’s happen not happy
They had just about anything that you want its a very clean store the people that work there some are very nice and some are not so friendly oh yeah but theres one thing I was there one time and they had a dog in there a big dog and I asked was it a support dog and she said no not understanding why dogs get to come through there just not understanding at all
Handicap no motorized carts AGAIN! Salesperson Laureen very helpful. All employees friendly.
Good plumbing selection but pricey on some items
Always have everything i need !
Walked entire store was NEvER approached all were busy putting out freight. luckily I knew where and what I needed. pitiful
I especially like the Lowes credit cards that offer discount I every purchase and low cost delivery.
People are very helpful. Like Lowes better than home depot
Nice store sometimes the staff is friendly other times you cant find no one to help you
Paver selection could be bigger workers could do more work cant even load a pallet in a truck.
Look up products on line, they had all in stock. Nice store, good layout, fast curious check out.
Always find whatever Im looking for. Great home supply store!
Found price lower than what I paid for refrigerator and they refunded difference with no problem. I would highly recommend them...
One of the best places to buy tools and to get help when selecting specialty tools
Called to verify stock was told 8 items instock none were to be found associates didnt even want to help look for items
Employees can have a bad attitude. Lumber quality is terrible. Makes me miss the old lumber yard.
Great just having a lot of trouble putting new dishwasher in. Instructions arent the greatest to understand. Yikes need some help here.
The gentleman in electric I think Bob is his name was very helpful and got me on my way quickly with some good advice.
Bought a dryer sales person very very helpful my next purchase will be at your location
Respectful and helpful staff
Not alot of help. Two women had to lift very heavy boards. A gentleman following us for the door helped us.
Love this store. Staff is helpful and cheerful. Wouldnt go anywhere else! GO LOWES #48 JOHNSON
A store like home depot but had to get help from register. There sales associate(s) did not seem to be to helpful, like was a inconvenience to answer my question
I used curbside for the first time. It was so easy! Thank you Lowes
Gentlemen working electrical knew where everything was that I needed :) Good job Lowes!
Good prices. Staff almost stalk you. Which is a good thing to a point. But sometimes you know what you want. Lol!
Good store and there vay helpful
Matt was an excellent customer service representative. Very informative and professional. Will definitely be returning.
Awesome place. Great help. Got everything I needed and stayed within my budget. Totally Win/Win.
Three employees standing around while I looked at flooring. All three were gone, and no replacement showed when I was done looking. Took another look around, still no one to help me.Home Depot tomorrow.
As soon as I entered the store I was asked by a gentleman if I needed any help. He assisted me in finding what I needed.
Love my Lowes
Good service. The guy on the floor walked me to the product I wanted.
Heather was Excellent Help with all I needed for Our Project
Great store. And customer service. Is out standing
Matthew took his time today and loaded 10 bags of mulch for me.
Ive never stopped at all. But its just as good as home depot.
I was pleased with my visit to the flowers and the cashier was friendly and courteous.
Tony in electrical is very knowledgeable and helpful
Nice store . Staff is friendly here
Lowes is nice. Clean and always have what youre looking for
Great store, always organized and full of helpful employees
Very pleasant atmosphere. Employees are very helpful. Very clean store.
Great store, well managed.
Great selection, helpful staff and convenient location.
Total reviews rating 4.2
199 Reviews for Lowes Home Improvement 2023:
Review №1
2022-06-15Lots to choose from in the garden center. I had a hard time making choices. Associates were very helpful in helping me load the cart with mulch. They volunteered; I didnt ask for help. The cashier was also quite helpful. The store is very clean and well organized. I had no trouble finding what I needed.
Review №2
2022-04-01I purchased a brand new refrigerator several months ago. They delivered it with a scratches up door. I have tried to get help replacing the door or a discount since I paid full price. Gave me the run around abs still do! No one calls back no one offers a solution of any kind!! Be aware if your products are damaged they will ignore you. Don’t buy a thing from them.
Review №3
2021-12-19Every time I have been into this Lowes there has always been some kind of issue. Lately the big issue is that theyre saw to cut the wood has been out of order for a very long time now. If you need lumber cut to be able to fit it in your car just go elsewhere for now.
Review №4
2022-02-10Friendly staff but a lack of staff. All the products were on the shelves. Because of this & their friendly staff I no longer shop at their competition. I wont post its name, but you all know who it is. Its my GO-TO-STORE now!👍👍👍👍👍
Review №5
2022-02-11So many people working there but never anyone that can actually help u find or load anything....bought laminated flooring twice now and had to go find a cart .find where the flooring was and then loaded it myself its never their department?but why u in the area then!!!
Review №6
2021-06-11The store, staff, inventory, quality & garden center was so much better than Home Depot!! Beautifully arranged easy to find quality horticulture. Staff was pleasant and friendly. Offers nice veterans discount & respectful, thanked for service. Problem with a return inside main store but the Lead, Michele, solved with courtesy. No more Home Depot. This is my home improvement store from now on.
Review №7
2022-02-08Store was very clean and organized. I was even offered helo multiple times. Very good workforce
Review №8
2022-05-20Associates are always friendly and willing to help store looks clean
Review №9
2020-06-29Big store, they have a little of everything. The salespeople were friendly the cashiers were fast. I did not see any areas to charge cars. But they do allow behaved dogs in the store.
Review №10
2021-11-17Lowe’s has 99% of what I need for any kind of home project, or home item.There is a Lowe’s associate named Julianna who I believe is the most helpful, most knowledgeable that I’ve ever met. She gets 5 stars from me too