Kerbside pickup
Yes
Lowes Home Improvement in Kent
Categories
Location on the map
Kent, Portage County, Ohio, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Offerings
Assembly service
Yes
Repair services
Yes
Planning
Quick visit
Yes
Recycling
Batteries
Yes
Payments
Cheques
Yes
Debit cards
Yes
Credit cards
Yes
Phone: +1 330-677-3040
Site: https://www.lowes.com/store/OH-K...
Site: https://www.lowes.com/store/OH-K...
Opening hours
- Monday:6AM–8PM
- Tuesday:6AM–10PM
- Wednesday:6AM–10PM
- Thursday:6AM–10PM
- Friday:6AM–10PM
- Saturday:6AM–10PM
- Sunday:8AM–8PM
Lowes Home Improvement in other cities:
Comments (199)
Had a VERY good experience with a gentleman named Jeremy at the Brimfield location. He went above and beyond and I only hope he is there if I would need any help in the future. I would return to this location because of him.
Super expensive to say the least ridiculously hard to get help almost had to go hunt somebody down to ask them to help me otherwise employees just stand around and chat with each other and surprisingly enough it was more the older employees rather than the younger ones but besides that everything that I wanted was either out of stock or unavailable and apparently each different location and online all sell things at whatever price they deem necessary supply and demand I suppose
Staff is always professional and friendly. Competitive pricing and a nice variety in the garden center which is where I prefer to be
I got the blinds I need and they were easy to install myself and it was a great price.
I have a special needs daughter so I can not leave her at home when I have to make a run but she is terrified of dogs and this place is infested with them. Last night I saw 4 of them while shopping there and these where not service dogs but pets. A few weeks ago there was one who approached my daughter in the store and she hanged on to me for her life. The owner said oh it’s ok he is nice but my daughter can not understand that. I ask a cashier about the policy an apparently they say nothing about it and allow them in. I will find somewhere else to shop, I’m done with Lowe’s.
Convenience is the only reason i visit lowes! Its more money and less products compared to home depot
I will no longer use Lowes exclusively for large home projects. Their financing is a great convenience even if a few products are more expensive than elsewhere. In the past if I needed separate trips, they just had me do a refund and rebuild to get it on the same project. A pain for sure, but the only way their system worked they said and they do it all the time. I was met with complete indifference by the customer service manager and told she would not do it today. Their store was out of a few items I needed so bought them at another location, so she said she wont do it as she didnt want to mess up their inventory. I was advised I can go to that other store and maybe they would be willing to help me. When asked if I could talk to another manger, she just said she is it, sorry. Terrible customer service and complete lack of human emotion.
Theyre either short staffed or just have really slow service. Waited almost 20 minutes for someone to help me load a chest freezer. Waited 10 minutes for a staff member to get a cart for the freezer and load it.
Lowes always has been a great place to shop and have been a faithful customer for about 5 years. Heres whats funny, I realized recently that I go to Walmart for things that Lowes sell. Not just that, but Lowes also have a great selection at better prices, too. Not to mention, its also better organized. With this in mind, when I am looking to update my place, I go to Lowes first instead of Walmart, lol
Very nice interaction with the employees I encountered. Web site said one location, item was in another. Employee walked me to new location, asked if anything else was needed, took me to location of other item, site said in stock, shelf was empty, looked in his magic locator (site not updated) went to garden center for ice melt, encountered another employee who postponed her break to help me and even waited for me to check out to load the 50# bag for me. Hopefully she DID get her break. Thank you Lowes employees.
Prices of wood are triple of another home improvement store. Couldnt locate some sections that were listed on the app in-store. Not organized well at the Brimfield location.
I will never do an online order pick up at this location again! The system used for online picks ups definitely needs revised! My first pickup was a hose, two clamps, and a power cord I waited at the counter for 25 minutes while it was located, it was visible from the counter on the shelving unit. I figured maybe it was a first day frustration. However, today I went back for the rest of my order. 45 minutes after giving my order number they finally located the washer and dryer which were supposedly on a rack where they needed a forklift. If its an online pickup it should be easily accessible for fast exchange!I have never had an issue shopping in store but will not being doing online with this location again!
They deserve no stars! I called in advance to ensure they had item even had them double check to make sure it was there. When I got there they dont even carry the item I needed
Terrible experience at this Lowes location which makes me never want to shop at another Lowes again. My husband ordered a swing set for our sons birthday that was supposed to arrive at the end of June/early July. We received our ready for pick up email at the end of May, which would normally be no problem, except we were heading out of town the next day. My husband called twice to ask if they could hold the swing set until we returned, to which Lowes insisted was no problem.Fast forward to Memorial day when we return from vacation and go to pick up the swing set. We were there for over an hour and they couldnt find it. Who loses a giant swing set?! No one knew where it went and none of the employees we spoke (who promised a call back and some answers) ever got back to us. They couldnt even re-order the swing set because it was out of stock by the time they lost it. Thankfully Home Depot had a different swing set we could purchase - that DIDNT get lost. TERRIBLE customer service at this Lowes. They refunded us our money and we have shredded our Lowes credit card. Thanks for nothing, Lowes.
Good selection of home improvement items. Can usually find what Im looking for.
Justin Cardenas did a great job helping us with our bathroom remodel. The installers from Lowes Brimfield were fantastic and i could not be happier with the workmanship. We were so happy we had the building department recently build a new side porch on our house. Everyone involved in our projects from the instore staff to the delivery drivers were great and easy to work with.
I have to say this was the worst experience I have ever had here. It is usually pretty good. I was at the self checkout and the cashier who was there was so rude. She got upset with me for using a gift card in the card only lane. Anyway she was very rude to me, she refused to finish my order which needed her number to finish it. It was not good. Hope I dont see her again.
A very nice guy helped me and we chatted for awhile. He helped me find what I exactly needed. I gave up the orange colored business due to cleanliness. Lowe’s always seems way cleaner than them!!!
Great service and I was able to get exactly what I came for
Bought a LG washer/dryer on sale for $899 each. Regularly they were $999 each. A really good buy but the next day Home Depot had the same models on sale for $798 each! I called and talked to the appliance salesperson (Craig). He was a great help. By the time I got to the store he had already pulled the ad info from Home Depot and price matched them for me to receive a $202 refund! Thats what customer service is all about. Thanks to Craig and Lowes.
The cashier at register 2 name Betty based off name tag. Was extremely rude to me and my significant other about military discount which has been verified and he is an authorized user. Never have I ever had an issue at Lowe’s, except with this cashier. Every time I come in this cashier treats us this way. I thought the company supported the military and instilled having respect for them to there employees if anything. Very disappointed, may be taking my business else where. This happened on 06/09 around 8:15pm. Needless to say I am very disappointed. I don’t have my physical ID on me 24/7 but a photo of it was not good enough or his even though he is an authorized user.
All the supplies I needed were in stock and at reasonable prices.
I’m not a huge fan of Lowe’s. They have everything that you need. Wish they had better options for outside patio dinning sets. We honestly prefer Menards or Home Depot.
Husband returns 10,000$ worth of unordered material to Lowe’sI’d like to start off by saying how proud I am of my husband deciding to return a deck that was delivered to our home from Lowe’s that wasn’t ordered by us but the law did say that we could have kept it. We just moved into our home and he instantly wanted to add a deck to our home and a bunch of other things to make it more “ours” so it was a very hard decision for him to make. But, in the end he made the honest right decision. He was a little annoyed because it was July fourth weekend and we had a party planned for the next day but he wasn’t able to leave because the lady in the office didn’t know when the driver would be there to pick up the material. So he wasted alot of Saturday waiting on the driver. He said the only person that really thanked him was the driver that picked the material up. My husband even helped load all the material on the pallets. Because being July fourth weekend the driver was asked to work on his day off due to being very short staffed he said it was only going to be him to picking up the materials. So being the great man my husband is he didn’t want the driver to load all the material by himself. My husband loves to shop at Lowe’s and he’s always there, he really did think they would be a little more appreciative of his honesty.
Stopped in for tubing to hook up a refrigerator. Plumbing employees could care less if you found what you needed.
The manager Camerine is very helpful. He listens to the customer first and then responds. Hes helped me out a few times. I like this store. The staff is helpful as well. Not hiding from you, or to busy with something else. Thank you Lowes.
If I could rate this place any less than a one star I absolutely would. Being a contractor that works through Lowes and we do almost a half a million of dollars worth of business every year through them this store is the absolute worst to deal with. They do not honor their orders and cancel them blaming the vendors. Where the other lowes in the area make sure they fulfill their orders even when it is a mistake on their end. I will do everything in my power to make sure I never have to go into the store again.
I could not believe living in the United States of America (Ohio) going to a store and not being able to understand what is being said over the announcement because it is in Spanish!! Get it together we speak English as our primary language seriously will never go there again
PITIFUL CUSTOMER SERVICE! ABYSMAL COMMUNICATION! DO NOT RECOMMEND LOWES INSTALLATION!
I have to admit, I dont know what I would have done for years without Lowes. I have remodeled a basement, built decks, installed kitchens, painted houses, changes carpet, installed flooring, landscaped, and much more! Never have I had to go anywhere else. Product quality is great, service is always excellent, and reliability is, well...reliable!
I received help from three people I was led right to my product
I have appliances on order since July 3rd. I have had 4 delivery windows scheduled and had them cancel. They even sent the installation guy to the house before they arrived. No one is on the same page. I have went into the store and spoke to a manager about the issue and he said he would try to upgrade to expedite the order. I have since called and left messages for him and never have received a call back. One of my current appliances has stopped working and I am worried that it may happen to another before this is resolved. I would just like to know when I will receive them and if the answer is ??? I can handle that. We have missed work and an important event. That time we can never get back. I understand that there is a pandemic but we didn’t make these dates it was the store. Just would like a response.
Employees are always friendly and willing to help at this location. Curbside pickup was a breeze.I am updating this review with a recent experience. They canceled an online order I placed indicating the item was out of stock, but when I physically went into this location there were multiple counts of the item I was looking to purchase available. Felt like it was too much work or they couldnt be bothered because of the increase in online orders....
People I interacted with were very nice and very helpful
I love this Lowes! Theyre always friendly and helpful =)
This store is not typical of what a person would expect at a Lowes. Poor customer service, empty shelves and no one knows what they are talking about. Asked about touch up paint, the paint person took me to wood stain markers... I specifically asked for paint again and he said thats all they had. But, it is okay, went across the street to Menards and they have everything you will need and more.
Staff at the pro desk are very knowledgeable and polite!
Boring and ordinary they seem to only have half of what ever you need then you have to go ho.e depot to get the rest of what ever you need...
Had everything I needed ,staff very friendly
If it were possible I would rate this place NEGATIVE 5 STARS !! The customer service is absolutely HORRIFIC. There is attitude from every employee if you ask for help. Went there on 10/21/20, asked a question @ customer service, dealt with attitude & no answer to the question. Needed 25ft of wire, was informed there was no electrician there. (Ill cut the wire myself, not rocket science)They had none of the other supplies that we needed in stock. Went to self checkout & dealt with attitude from the associate that was there to help with issues. We left our things & walked out. On the way to the door the employee laughed because we left due to her lack of customer service skills !!! We will never go there again ..
This place is great for home improvement and for buying appliances. The staff members are always very helpful. The paint is always mixed right for a great price. The store itself is huge, so you will definitely find anything you are looking for. The prices are average so they are not too expensive but its not very cheap either. Overall its a great store.
The cashier rolled her eyes at me when I asked for a military discount. I even had a picture of my dd214 and ID that has armed forces printed on the front. She said I had to register online and validate the information for my next visit. When I did that the site said it was unable to verify even after I uploaded my documents. Ill continue my business at home depot, Ive never had a problem there.
The staff is always helpful I’ve been coming to this Lowe’s for years now and everyone is very knowledgeable on everything and can assist you any way needed!
I just moved to the area and looking to do many home improvements...So far I bought a washer n dryer here...youll take time off work and they never showed...no call no txt...and as Im here waiting for a refund two ladys have been waiting for paint help longer than ive been here....A lot has to be said about this stores team...And its not good....headed to menards....for no now.
This Lowes has a excellent staff. Most of the staff have worked there for quite a while, so they know what theyre doing. They have loaders that actually help, not just stand and watch. Jeff the pro manager is very knowledgeable and can answer most of your tech questions. Ive had problems at other stores but never this one.
Been a faithful Lowes shopper for years. Very helpful staff and you dont have to search half the store to find someone to answer your question.
I placed an online order for store pick up for a push mower that was in stock. The confirmation email stated there is a high volume of pick ups and it could take up to 3 days for the item to be ready. I waited 9 hours and the email came that it was ready. When I picked it up is wasnt even assembled. What exactly took 9 hours? The pick up system is not useful and a waste of time. Its better to just go to the store and skip ordering online.
Didnt have what they said they had in stock.people too busy stocking shelves to answer questions. Menard is just across the street
You guys are going to be done when Menards opens up across the street. There is never anyone on the floor that can help. Never enough lines open. This store is very mismanaged and whomever does the ordering of stock is horrible. As much as you guys made off of covid-19, youd think you would spend some of it to hire people. I feel bad for the workers there.
Lowes is my favorite store to get blinds and gardening things as well as home improvement items. i returned paint three times because it just wasnt right in my house it was no problem every time. Love the employees they make the shopping experience better.
Was in the Brimfield area so stopped at Lowes for an extra large night light. They had exactly what I was looking.100 lumens. No waiting to get in, stock levels good, clean and following guidelines. Only self checkouts open, but if you need help, someone is right there for you.
I would give a zero on the side of their installation Dept. Doug who was in charge of our fence installation process was terrible. Did not communicate well and when we did reach out to him, he either ignored us or waited days to respond.I do not recommend any type of install with this particular store. The shopping experience in this store is always pleasant but go somewhere else if you need fencing or outdoor installation.
Got same pavers and some gravel. Paid for it and got it quickly loaded on my truck. No worries, no problems. Wish I had help unloading it. Lol.
Unusually bad experience-- I needed help finding a particular plumbing fitting. The call for help button did not work, and I asked various people for help three times before I finally got someone who was available and also knowledgeable. Total time, about a *half hour* waiting, and looking, and waiting.
Paint department was very helpful, Christmas village Houses were to high on shelf to get a good view.
Bought a $1600 washer and dryer was told 2 weeks to get, now a month later they call at 7pm say delivering tomorrow morning? Like I can call off work the next day with no notice- Employee on phone got nasty and hung up on me when I asked for a manager- NEVER BUYING THERE AGAIN, Hurry up and build that Menards!
An organized home hardware store that caters to home owners and contractors alike. Prices are reasonable and everything is relatively easy to find. Plenty of selection too. Store associates arent quite as helpful as the tried and true Home Depots around the area, but since Lowes offers a 10% veteran discount while Home Depot doesnt, I continue to take my business here.
Really like this location. Employees are friendly and store is well kept. I usually find what I need here and staff seems very knowledgeable when I have questions. I have been to the ones on Arlington and other in Stow but this is by far my favorite one to shop at.
Great sale prices on mulch, garden soil, & top soil. Healthy potted flowers & vegetables for planting. Lowes gift cards are available at Giant Eagle stores. 10% discount on regular priced merchandise for Veterans. Staff helpful and friendly.
We really like this Lowes. We even bring our dog who is always a hit with the staff. Theyre usually very helpful and always have whatever random part we need for our current home repair project. Also a good location and convenient.
My opinion has gotten better since I must have had a rather irate employee treating my father in-law very poorly due to him being Puerto Rican. Time has passed and Ive purchased a few things from there with generally no problems. What I needed today I was able to find and the employees were helpful. Other than that, its a Lowes
The nicest Lowes Ive ever been to every employee what out of the way to ask if I needed a hand or if I needed help finding something or if I needed help loading my truck we spent over $1,000 on materials there and it was a great experience
My second home just like home Depot
I love Lowes. Its more expensive than Home Depot on many things but its worth it to me. I like their products better and friendlier staff in general.
Great, but not one employee said hello, one was actually hiding from customers and laughing about it.
Used to be my go-to store. But lack of inventory and knowledgeable associates has made it to where Lowes is now my back-up
Employees were really nice and helpful but unfortunately once I got home and unopened package had the wrong items inside of it curtain rod Heather wrong bracket sport
Nobody to help. There saw was broken so they couldnt cut stuff as offered.
*BEST Home Improvement Store out there!!!
Expert assistance in finding a quality item, at a decent price, with a good warranty. Although the aisles are well identified, clerks were eager to help locate small miscellaneous items. And in addition to being helpful, there were enough clerks on the floor to assist customers at almost any location in the store.
Today my family and I went to this Lowes and received zero help and no customer service. I need some help in the electrical department. My wife asked a worked at the store to page someone for this department and they did but noone came. I in fact had to open a sealed box read the instructions and figure it out. Not a big deal but Im sure a simple question answer for a worker in electrical. Then I went up to the register and told the cashier what had happened and they did not seem surprised, instead they just told me to fill out the survey on the bottom with what has happened to my family and I. No apology. I would have given this zero stars.
Good prices and service. Thanks for offering the veteran 10% discount.
The other day I was at Lowes. I went there to get paint. Hey whats the guy said hey I need some paint you said its going to be a little bit. To which I said what like 10 minutes and he just looked at me and he said a little bit. I stood there and waited 20 minutes 15 minutes into my 20 he says its going to be a little bit. I finally got annoyed and walked out. And ended up at Home Depot way on the other side of town.
Its really quick to order online and have it ready to get picked up.. I think it wasnt even 2 hours.. Awesome..I will say that the loaders didnt understand when I said to gently close my back hatch and Id move the car and readjust the gutters.. She tried to slam it shut while I screamed nooooo.. I meant just let it drop and Id fix it.. I hope you can get them to understand that before a window shatters.. Luckily the gutter was squishy, but with a little adjustment I got it to not touch either window once I parked and looked at it myself.
Luv this store for its plant section and its prices
Disappointed to find out that if an appliance is on sale your Military service means less (5%) or no discount. Im not sure when to this started but Lowes has just lost what made them better then the rest in my opinion.
130 in the afternoon and not one Cashier at a register. Yet they have 4 self check outs and a person just standing there watching. Knows that Im looking for a cashier but doesnt call anyone over. I waited for 10 minutes and decided to just walk out and leave everything. I couldnt use the self check out with the items I had.
WILL NEVER SPEND ANOTHER PENNY AT THIS LOWES AGAIN.Zero customer serviceStore was a complete messEmployees just standing around talking instead of helping youTry to get help and everyone is CluelessManager Justin is completely unprofessional and will be calling Corporate tomorrow to file a complaint.Don’t wast your time here, spend your money at Home Depot.Cannot stress enough, take your business elsewhere
I order a freezer on Nov 30th, today when I track my order status, it was cancelled. I checked my email, voice mail, missed calls. Guess what? No notice! I haven’t received any notice about that, so l lost the chance to buy another one with Black Friday price. How can you cancel an order without any notice?! I called the customer service and they told me Someone should tell me the cancellation. Excuse? Who is someone, where is he, still on the way? I am so upset about Lowe’s. How can you treat your customer in this way.
Called to verify appliance availability in store, talked to a a very nice gentleman who walked from the front of the store and physically checked my item as available. Few hours latter, I drove to the store and by accident ran in to same employee who recognized me from phone conversation and he was very nice. He even helped load item to the cart, transport it to the front of the store, and helped load it to my truck. Previously, I had very bad experience with Home Depot so - Good job Lowes! Great Customer Service.
Tabatha in appliances was awesome. She was knowledgeable about the brands and helped me find the best option! Looking forward to my new washer and dryer😁Fast delivery and great selection in the area and by far surpasses home depotThank you so much😁
Terrible location . Have tried to complete 2 projects with this location. They screwed both up. Most recently, confirmed order twice after placing it and paying. Even left and came back to confirm. The order was only off by $1,500. The asst. Mgr didnt apologize but he did offer a ridiculously generous 10% discount. So, nice! Now its only off by $1,350.Back to Home Depot! Cant wait for Menards to open across the street.
Your return policy is rediculous. Sometimes a remodel takes longer than expected. My wife and I buy pieces and parts as we get the money. So it might take us a few months to get everything we need for our kitchen remodel. Now I guess you should just go in there, buy $10,000 worth of stuff, bust out the remodel and hurry up and return what doesnt get used. So.... Ill take my wood and make a Cant wait for Menards sign instead and put it in my front yard. You guys dont have half the stuff Im looking for anyways. Like a simple shelf bracket. Not one for a closet which is 12 wide but one that is just 8 or whatever,....... Nothing unless Im building an entire closet system.I would have totally expected a store credit at least. I was even there to buy a few more things. But nothing. So now I will give you nothing. Except for bad reviews on every platform I can. It was only $32 worth of wainscoting that was still in the plastic wrap and in better condition than the pile of material I picked thru.
Had a delivery scheduled for today from lowes.my wife got a call from Lowes saying he could not deliver due to ice in driveway.he pulled three quarters up the drive and left.not giving us the option to carry in the house.he never came up to the door.lowes customer service is terrible will never shop there again.
They sell ariens mowers but dont sell belts for them. Only sell after market belts and dont carry correct length. Thats like a car dealership not carrying parts for the vehicle they sell.
Its Lowes aka Walmart Depot. Its great, whatever. If youve been to Lowes then you know what to expect. Theyre pretty consistent.
Worst experience I have ever had at any store was at this store! I ordered a kitchen cabbinet set 2 months ago and they ordered them wrong. It took a month and a half for them to get it fixed and they had me drive 25 minutes to the store every couple of days because they kept ordering the wrong ones or they came in broken. All while I have no kitchen. Its 2 months later and my kitchen still isnt finish. Also after I installed the cabinets that I got (2 at a time) I found the exact cabinets at Home Depot for half the price. I was given an 11% rebate and was told by the cabinet lady that I should get about $500 back from the rebate. Turns out that the cabinets were excluded from the rebate. These people dont know how to do their jobs. I talked to 6 managers over the first month and all of them said they would personally handle it and get it fixed. Not one of them did and I still to this day am missing cabinets that they messed up. Never again! Ps. Lowes, Im remodeling an entire 2800sf house and the kitchen was the first room I started. Im taking my business elsewhere!
Customer service at this store is horrible! Ive called four times just to be put on hold and hung up on. All I needed was an answer to a quick question, apparently that is too complicated for them.
I love Lowes, but it was a bit frustrating when they incorrectly rung up our big order requiring us to have to wait an additional half hour while they figured it out. Meanwhile our daughter was in full meltdown mode and everyone suddenly became a parenting expert.
Never was acknowledge from no one in the store. I worked 30 years in retail, and whether I was not up to my best, I always greeted customers and always wished them a good day. To much standing around visiting with each other.
Most employees at Lowes are very helpful, and patient. One was rude out of the 5 that helped in various departments, thats a good ratio. Definitely will continue to shop often.
We went to Lowes for flowers and they had everything I was looking for (and a bit more). This store was arranged nicely and they have it all.
10k fence, subpar customer service (5 misoders by Doug) a year for installation (ordered long before COVID) 3.5% compensation. What a joke. Dont shop pro services with Doug) the fence is only 220 linear feet!The original post was much longer, but it keeps getting removed. If any of the upper management wants to talk about this with me, you have my number.
Since May 2015, I have been remodeling my house little by little. I am done remodeling but over the last year I have received some great help from a lot of employees throughout the store. From great advice, or after a long day working, one the the employees would help me take items out to my truck and help load.
They were helpful and the store was pretty good. They didnt have any bags of dry drywall compound which was disappointing.
Terrible! More like a find it yourself store. No help at all when you need it. Employees dont know what is in the store or offer to help find what your looking for.
Two females were all over a male customer. So Im standing there waiting. So when they both were going to follow him out I said can I get some help. Well I got the dull brain one who still had to ask the other one. When I complained to mgmt they lied that it took a long time to get the rocks. Which actually took less than 2 mins but it took them over ten mins to finally come back to help me. So besides being incompetent they are liars. This use to be my favorite store these two staff members give Lowes a bad reputation.
They have everything you need, Thats worth something..
Cant tell if its sign of times ie pandemic, lack of employees, etc. But, wow the place is a wreck, dirty, empty shelves, and the employees that I did trip across were over the board used car salesman.
I am not a home improvement store person so when I had to get some paint for a touch up in my house I kind bbn of dreaded going. I want to commend this Lowes for having a awesome person working in the paint department (8/16/19)- Joesph was extremely helpful and considerate. I will shop this Lowes for any future home improvement items I need because of people like Joesph.
Went for a specific soil they didnt have, but love Lowes as a whole. Ive maxed out my credit card twice here in the last 6 months.
Waited a very long time to get water tank off shelf and a cart to move it. No offer to help load.
Was within 6 miles from the job site. Associates where supper nice and helpful. Wasnt real busy at 8;45 am, which mad it super cool 👍 to get in and out a blessing
Very clean but they do not take Apple or Google pay ally but youre not taking any chat pay at all you have to use cash or card Or they get sniffy
Just had quartz countertops installed Friday...came with a chunk missing from the corner and scratches all along the side, my husband didnt notice...I saw it as soon as I walked in...the installation guys had just left before I got home (I passed them on the road)...we called them right away, said theyd call us back, havent heard from them...called Lowes Saturday, just to make sure that they knew too and that something was gonna be done about it...she said shed make a claim and wed here from someone Monday...noone called...called Lowes again Monday and this lady never even filed anything for it...still havent heard what they plan on doing about it...just keep saying well call you back...we had a bad experience with getting a privacy fence put up as well...after dealing with this BS, I will never buy from here again!!..
I was going to give a review on your website but I lost the receipt with the link. I was in a bad mood coming into the store last week late one night. My house was hot and I needed another ac unit. A staff member, Aree, came up to me and asked if I needed help with anything. He made me laugh and helped me pick out a good unit for my home. If it was not for him that night I may have given up after being to multiple stores that were all sold out of ac units. Aree is a great human being and truly made my experience at Lowe’s that night a five star experience.
Clean store. Not cluttered. . Service in home appliances was terrible. Waited over 35 minutes to purchase a dishwasher that was cash n carry. Salesmen seemed indifferent as to help or not. Only was helped after a call to the front desk and asked to speak with manager.
Not a good day for Lowe’s. Came in to buy bi-fold closet doors and have keys made—should’ve been easy. First I couldn’t find a pallet cart anywhere when I went in. Located my closet doors, went in search of a pallet cart—found several...all loaded up with Lowe’s stock and unavailable. Saw an associate standing nearby, asked for his help but he was on his cell on what was clearly a personal call. When he finished and came to help, he told my mom and me to meet him back at the ”millinery desk” and he’d get a cart. My mom went back while I waited at the desk to get two keys made. Key story to be continued. Pallet cart boy came by and said, “you needed this, right?” “Right—my mom went back to the “millinery desk” to meet you.” Off he goes...never to arrive there. Several minutes later my mom comes up to the key desk (I’m still waiting here while 2—TWO—-guys are trying to figure out that Lowe’s doesn’t have play doh for this woman, and where she can probably get some. Seriously??) I finally started tapping my key on the counter, the young man says he can help me, hooray! As he comes over, the older clerk apologizes again to play doh woman and says HE will make my keys, why doesn’t younger clerk go to lunch? Younger clerk laughs and says that by the time he gets back, he’ll only have 15 minutes left on his shift. Yep, I’m still standing here tapping my key while they discuss this. He finally takes my key, I tell him I need two copies. He makes one and hands them to me. I need two. “I’m sorry, I didn’t realize you needed two.” *sigh*As he hands me two keys, my mom returns with one set of doors standing upright on the bottom of regular cart. Apparently pallet cart boy didn’t show up in the back. I go back, find the empty pallet cart by the bi-fold doors, NOT by the “millinery desk.” I get my doors down and carry them to the front myself.Say to the cashier that this was a fiasco, that no one would help, that one guy was too busy on his cell phone.....response? Nothing.Excellent customer service, Lowe’s. Thanks for the coupon to use on a subsequent visit, but not likely.
Went in to store to find tyvek tape. First employee said well, I could look it up. Then I proceeded to wait for them to do that. After uncomfortable moment of silence he replies the tape isle is right there. If course thats not where the tyvek tape is, or at least I could not find it. I proceeded to speak with two other employees who both let a customer answer my question. End result I spent 30 minutes in the store walking around looking for what I was trying to find a walk out empty-handed. If theyhthey to stay in business once Menards opens across the street they better improve on this
Ordered online for a curbside pickup and was amazed at how fast n accurate my pickup time was!!! Very pleased!
Customer service is ok at best. Its difficult to find help. However, there are excellent employees who go out of their way to assist customers.. they are just outnumbered by those who dont
Staff was helpful and friendly
Its a hardware store they have everything you want my particular visit I spent an HOUR and a half there trying to get a handful of planters they had in the garden area on the top shelf (needed a forklift to retrieve) so your mileage may vary I suppose, not a very responsive staff
The service has gone down the drain. I used to love this store. Its hard to find anybody that wants to help you. If somebody sees that you need help, they pretend that they dont see you and keep on walking. This is not a one-time thing. This happens almost every time I go in there which is few and far in-between nowadays.
Always a pleasure going there.
Typical visit where you wonder around looking for items, shanghai a sales person for assistance, wait in a long line then leave from a different door from where you entered. Yep, more wandering as you look for your car....
Besides a few small things (but important) that were/are out of stock it was business as usual. I dont know what is going on with this particular location,or if its on the soon to close list,but over the course of 2 weeks the out of stock items remained that way.
Not very friendly always seems rushed nobody there to help me when I needed wood cutfor 30 mins and when they finally did help they still cut it wrong poor service
So I needed to BUILD A WALL for A job. The situation was an Emergency as sewage and filth seaped into the good water system and it had corrupted almost the whole system. Luckily there was MAGA great service. qQuick workers and helpful friendly people all around. With the great help of many great people I was able to BUILD THAT WALL and fix the leaky SWAMP water problem. Thanks Lowes Home Improvement
Floor Dept went above and beyond our expectations. All were knowledgeable friendly and eager to help. I am lucky to have such a great store nearby.
Several employees milling about and it still took over half an hour to get one to help. Exactly what weve all come to expect from lowes.
Ive had some customer service issues at this location. Sometimes there are some things lacking stock because this store is a bit smaller. Its still the closest location but if I am doing more than a minor common DIY project, I head to a larger store in streetsboro.
The guy in appliance is a pompas ____ Waited 45 min to buy a refrigerator after being told a lie. I am going to Hartville Hardware they have for same price. And way better service
Hello Lowes what man doesnt again in place for the just about anything you need for comes to tools or work projects Preston videos of pretty good some things you can get at a decent price of course they have high-end and low-end and everywhere in between swing by if youre looking for something Im sure Lowes will have it
Was going to buy a $700.00 generator they didnt have one new in the box,.. so I asked to talk to a manager to see if I could buy the display model. The cashier called Terry and asked if I could do that,and I asked if they could give me a break on the price a little bit... needless to say, I was relayed a message that said no!!! Wow!!!! Really!!!! Good job Terry!!! Home depot here I come!!!!
You would think on an early spring weekend that they would have more employees on the floor. Paint section was a fiasco: lost my paint, gave me the wrong color. Had to seek out help in other areas.
Tried the self checkout to avoid contact with cashier due to the Covid pandemic. Required override three times due to sensor in tray where you put items after scanning. Wont do that again. Just use regular cashier.
Holland and Jeremy helped me find the perfect outdoor furniture. Holland was sincerely so nice and helpful
This is generally the only lowes location we shop at because the people are so helpful. i received a giftcard for christmas that our dog unfortunately got a hold of and chewed the 4-digit pin off of. The service manager Jeff on duty didnt blink an eye before helping me although the card was next to useless at that point. Thanks, again.
All good experience! Found our item, had assistance, checkout a okay, a customer in patking lot helped us load item. In and out in under 20 minutes.
Incredibly rude staff and incompetent managers. Went and bought a dishwasher and from the moment we walked in the door it was an unpleasant experience. Will never step foot in there again.
Updated 11/1/19: STILL a worthless Lowes store - its completely self-service - having to cut tubing with my pocket knife. GO TO HARTVILLE. I think you guys should hire another 15-25 associates so they too can stand around and watch...
Every large lumber cart that they had was full of inventory that the employees had not put away. So we could not buy what we needed because we could not get it to the counter. An employee at the front of the store asked if we needed assistance, we told him we needed a large cart and we were completely ignored. We will not be back again. I would have given no stars.
I went to Lowes for three things, a well 20 to 40 psi presher switch, bags of limestone,and a air grease gun. They didnt have any of those items 🤔 but there competition Menards has it all. It seems like Lowes, has been dropping the ball lately,and carrying more junk
My favorite bird seed was up on the Shelf and they refused to get it down for me the floor stock was empty
Best Lowes in the area so far. Didnt have size plastic sheeting i needed unless i bought a big bulk of it
Half of the employees and customers arent wearing masks. Went to Menards and felt so much safer there, I wont be back to Lowes any time soon.
Love this Lowes. I go in so much everyone knows me and runs when I come in about projects hahaha! Just kidding. Everyone is great and always willing to brain storm with me get the best possible outcome for the task at hand
This Lowes is so organized and easy to find things. The aisles arent crowded with product. Great displays also.
Their delivery is awful. The delivery person wouldnt wait 5 minutes for us to remove the front rail. And thats all it took. Dont get any thing there that needs delivered. And the customer service at that store are the rudest!!!!
As a contractor, I do most of my purchasing at Lowes. Always conveniently located whichever direction Im going. Otherwise what you would expect from a big box store.
This location is always clean and employee’s are helpful but not bothersome when you’re browsing. If their site or app says it’s in stock...in my experience it’s there just like it says.
Brimfield Lowes was very helpful in making a Christmas wish a reality. Thank you, Albert for providing great customer service and working with my needs. Merry Christmas.
Really friendly & knowledgeable staff each time! That’s usually a hit or miss for most Lowe’s. Really like this location!
Good hardware store. Im fine everything that I was looking for thank you.
No customer service ask an employee if he can locate me a flatbed cart and he said there are none and walked awayI had to hunt down a cart myself in put a 100 lb box on it while another employee stood there and watchedThis location that needs to get their poop in a pileThink I will drive a new extra miles and go to Home Depot next time.But then again there will be a Menards across the street and not to Future.
Very nice Lowes. Friendly staff and easy to find everything. Excellent garden center with a wonderful selection.
Have had nothing but problems dealing with appliance Dept. No window of delivery just sometime during the day is their response. Everything else is what you would expect from a Lowes store.
If you dont know where to look already walking in the door here, just dont go. I dont know what it is about all of Lowes locations, but their staff is super unhelpful. Act like you actually want to be there.
Their lumber is as straight as I am, a guy bolted out the door with a bunch of tools, and I stepped over a dead bird inside the store. 3/10
Went to our Loews to look for pulls for a cabinet I am updating !! Also looking at backsplash for our kitchen ideas ! Bought a gorgeous plant and my husband purchased something but I dont remember exactly what it was now!! If he needs something hell go about every weekend !!!!!
I really never like Lowes its not that it is any worse than home depot. I cant even put finger on why I dont like it. Maybe its just colors on the store or how they organize their product. But almost always go to home depot as a default. I dont know if that helps.
Horrible customer service, inconvenient check out options and prices are higher then competitors.
These guys actually have stuff in stock, very organized. Way better than home depot.
There was someone in their parking lot soliciting customers and when I reported it to the people at the service desk they did nothing about it. I didnt feel safe I n the parking lot. I wont be going back to that store.
Was looking for a door stopper, yet couldnt find any help come on Lowes you can do better than that.
No cashiers and I dont get paid to check myself out.
Customer service absolutely horrible. not only at this Lowes but at the one in Cuyahoga Falls awesome. I will never get my business to Lowes again this is not the first time that this has happened has happened several other times.
Better service than Menards! Still prefer them over Menards.
Found a refrigerator there but did not buy it they didnt want to sell it to me they werent hungry enough, salesman was awesome not his fault!
Staff are not as knowledgeable or helpful as Home Depot employees, spoke with three different employees who responded with non-answers as if I inconvenienced them, customer service is dead at Lowes Brimfield!!
Went there to pick up an item and the sales guy was like he really didnt want to help us. Had to wait for him to get a lift and he wasnt in any hurry. Waited almost for him to finally get what we wanted
Great place to get all your electrical and anything else you need in carpentry
It would be nice if customers were greeted and then directed to there requested item(s).Thank you for offering a military discount!
Says you have certain tools online then when I get there your selection is low, couldnt get what I needed for work today so I had to go to home Depot and get tools,thanks.
You dont accept debit card payments on business accounts its 2021 what an absolutely ridiculous policy!!
Terrible customer service, very few nice employees and watch out for the protection plan... it’s WORTHLESS!
Went to kitchen remodeling department and met a very nice woman named Darcy Bower. She was well versed on her products and very helpful.
Ashley gave us excellent customer service in the appliance department. Wish all the employees were this nice and helpful.
Lowes is the most garbage truck store ive ever had the displeasure of entering everything is like 10 bucks more than home depot and twice the selection use the gas and go to home depot lowes is onr giant disappointment
The Staff at this Lowes sets it apart from any other!
Had a nice experience. Large selection and helpful staff. A gentleman named Mark helped me take a fridge out to my car and was happy to help.
Nothing wrong with the store or products - staff is so unknowledgeable and act as if they care nothing for the work they do.
Bad service i will try my best not to shop lowes Brimfield ever again bad installation not a honest place to buy and get service done stay away they will get your money and deliver bad service dont shop there didnt know a company that big care so little
Customer service is good, and selection of Christmas items are great! The quality of products are superb.
Had a replacement warranty on an powertool. The employees didnt great job helping me get a replacement. Thank you Emma at reception.
I was in the plumbing department and the man couldnt help me I guess so he walked away and got on the phone. He should be replaced if thats how he treats customers. Really sad.
Went in to look for wire wheel for my 6 inch bench grinder poor selection and couldnt find anyone to help me
Its Lowes.Better customer service than done, worse than others.
Always nice to be greeted by friendly folks who work at our Lowes.Nice and clean well stocked, Great Holiday decorations
Selection is overkill, location is terrible, service is sub par, some employees are helpful but most act like its a chore to do their job, really dissatisfied with this place.
They dont sell their wood by the foot so even if you have it cut to a certain length you might want to take the rest with you because your paying for it anyway
Honestly better than Home Depot... I find way more variety of home improvement tools and products hear and at a better price than Home Depot.
Lowes always seems like they are trying to save on the electric bill. Always so dimly lit.
Customer service at this location seems like an afterthought. Typically only one register open. Very long lines. Don’t expect much physical distancing here.
Typical Lowes shopping here sometimes can be a hit or miss. They definitely need to stack their boards better. Lumber can be warped.
Found everything with help from an employee.
Helpful and knowledgeable staff in the refrigerator section. And waster section
Other than some items not having prices on or near them, which is frustrating, its a great store!
Total reviews rating 4
199 Reviews for Lowes Home Improvement 2023:
Review №1
2022-06-24Ive always had a great experience at this Lowes. The employees are polite, helpful, and knowledgeable. The store is clean and well stocked, and the curbside pickup team is always quick and has made our home improvement projects go so much smoother. Thanks for the quick pickup tonight Scott!
Review №2
2022-06-17Overall have had good experiences here. Last time I bought a sawzall from the case and it was CLEARLY used. Saw dust on it and damage to the side of it. Check your “new” tools before leaving.
Review №3
2022-04-24Do not have anything delivered from Lowes, they use a third party services that will always have issues if they dont want to deliver what you ordered. The company marked that we were not home because they had the wrong address. We were home they just had a completely wrong address. Lowes was not helpful at all and pretty much said it was our problem. We will be returning the 800 dollar outdoor set and go somewhere else. Horrible experience and Lowes doesnt care about their customers after you pay them. Please go somewhere else.
Review №4
2022-05-17Wow ! Have you been to Lowes lately ? Beautiful flowers and VERY reasonably priced . I also bought a riding mower and it was delivered next day ready to mow with bags attached ! Great service and exceptional help ! Lowes is now my go to hardware store !
Review №5
2022-05-21I waited in line for 30 mins to check out a Bissell, Wednesday, May 18, 2022 around noon. The customer service representative was not attentive to customers waiting in line (there were four of us waiting patiently), she spent her time gossiping on the phone and chatting with fellow team members. It was extremely unprofessional.
Review №6
2022-07-01It would be great if they would add a few vegan dishes to their menu . My husband and I dont eat here because there is absolutely nothing that I can eat .
Review №7
2021-12-14Employees are always welcoming and helpful!Store is well stocked and organized!#SatisfiedCustomer
Review №8
2022-03-16I had to remove a star because it is becoming increasingly difficult to find a checkout with a human. Im not going to explain why this is important, because we all have our own reasons. I buy most of my rental supplies here, but I am starting to explore Menards now because of this. They are right across the street.
Review №9
2022-04-10Lowes is my go to place. Generally they have items in stock that I need. Staff at this Lowes are always friendly and willing to help you and will even offer you extra advice on your project.
Review №10
2022-02-07Typical box store but it was not easy to get thru aisles many employees restocking and blocking product. They are oblivious to a customer and then act insulted when you ask to get by them and look at something.