Kerbside pickup
Yes
Lowes Home Improvement in Avon
Categories
Location on the map
Avon, Lorain County, Ohio, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Offerings
Assembly service
Yes
Repair services
Yes
Planning
Quick visit
Yes
Recycling
Batteries
Yes
Payments
Cheques
Yes
Debit cards
Yes
Credit cards
Yes
Phone: +1 440-937-3500
Site: https://www.lowes.com/store/OH-A...
Site: https://www.lowes.com/store/OH-A...
Opening hours
- Monday:6AM–8PM
- Tuesday:6AM–10PM
- Wednesday:6AM–10PM
- Thursday:6AM–10PM
- Friday:6AM–10PM
- Saturday:6AM–10PM
- Sunday:8AM–8PM
Lowes Home Improvement in other cities:
Comments (199)
Everything youll need for your house, yard, and equipment. They have decent prices. Huge garden center. The staff is very helpful and friendly.
Most incompetent people Ive ever dealt with in my life. 3 weeks of failed delivery attempts and still cant get it right. Be prepared to wait on hold forever and talk to multiple people who cant do there jobs. Go to Home Depot!!!
Im not going to say lowes deserves to be up there with depot or anything, but they will always do their best. Even if they f..k it up a few times. Much respect to the hardworking staff.
I was able to get what I needed and leave pretty quickly..prices have seemed to go up a bit but still they were stocked and did not have gaps in the shelves like some stores
Greg in the paint department was extremely helpful in assisting me to find what I needed for my ceiling project. Very pleasant guy.
This review is specifically targeted at the store management. Was told that a price online could not be matched to the in store price which is $30 higher. A strange policy as the online price led me to drive 25 minutes.
When you cannot accept credit you need to display this at the entrance of the store. Not after you load 30 bags of mulch.
Everyone was very helpful and stopped what they were doing including the manager just to ask if I needed help finding anything.
Needed some good wood for the smoker, and they had exactly what I needed for the Pecan and Cherry wood blend. My smoked wings will be great, not to mention any future meatz well be cooking.
If you can find it buy it. PVC 1was mixed up. Ended up with 1 glue/fm thread so I was one short on project. My fault? Maybe, so double check before you get home.
The employee worked with me to get the right screw for my door. He was very helful.
Associates are always willing to assist with questions about products.
When in Lowes to specifically buy cabinets for my mom. Found the best storage cabinets 70-in tall about 3 and 1/2 ft wide and 20 in deep for 150.00 ea. I looked online everywhere and it was the best I could find for that price.
Outstanding inventory. Made the toilet repair easy, and a one stop shopping experience!! Thank you!!
The store is over staffed with employees and zero customer service. Besides that, the store is very clean and if you know what youre looking for then youre in luck because its always right where it is supposed to be.
It was pretty good, returned items purchased two days ago because of wrong color , the return associate (male)wasnt very customer service oriented , opposite true of the female returning items on the other side, maybe some training needed for that young guy. Other than that , store clean and organized , found what I needed quick and easy checkout associate very nice and customer friendly, will return again Im sure but would definitely avoid taking my return back to that going gentleman if given a choice!👍💪
Do NOT use their installation services. The sub-contractors they use are absolutely garbage and unprofessional. Further, it’s clear they are not vetted. My backsplash install had to be completely ripped out and redone. On the second go-around, the contractor scratched my brand new flooring. Overall… a complete nightmare. Just. Do. Better. Pathetic Lowe’s.
Tried to return a lifetime warranty Kobalt tool and they refused. Called Cobalt they gave me a return authorization and said the store is wrong and to talk to a manager. I will be returning every Kobalt tool I can because they refuse to stand behind their warranty.
I found what I wanted online, including section and bay numbers. Part was located as described. Usual Covid restrictions in place.
I cannot believe these people even are permitted to have jobs in customer service. The employees at this store are some of the most rude, ill mannered people I have ever been subjected to in my life. Who walks down the isle with a big red vest on and stares at you and doesn’t even ask if you need help when it’s obvious as day you can’t find something. Corporate needs to fire all these people or retrain some that actually want to help people because that’s their freaking job, not just to restock the shelves. You work at a Lowe’s in Avon Ohio stop that’s what you do for employment so don’t act like you are better than anyone and do your job
Lowe’s is great if you know where to find what you’re looking for. But I had to go find someone to help me and it was hard to find an employee. Maybe there are just staffed…
I went for birdseed, but came home with a lot more! Well stocked for Spring. Found Scotts lawn fertilizer on sale and a new Black and Decker battery for my blower. Not going out very much, so was glad to find items for Spring. Associates all asking if I needed help, very pleasant visit.
The worst experience ever!! I would give zero stars if I could. I bought 4 appliances total.They couldnt get me the stove I bought after saying they could and gave me the run around about it. Then tried giving me something not even close to what I ordered. Ended up getting my money back on the stove. Next day other appliances are to be delivered between 1:45 and 5:45. Get a text at 12:43 that they will arrive in 1 hour and 13 minutes. 10 minutes later they are here an hour early and wont wait 1 minute for a truck to be moved. Tells me to reschedule as he is walking away. My husband ask him to just set it in the yard then but he refused that too. Lowes gave me the run around all day even told me I would probably get faster service if I called their 3rd party delivery service myself. Then when they couldnt get my appliances to me I demanded a refund. They then tell me because the product isnt in their store they cant refund me until it is returned. Remember their delivery service has it not me. I had to get corporate involved to get my money. This all happened over 2 days and involved the store manager, 2 assistant managers, and 2 department managers and it took a call to corporate to even get my money back. They do not care about their customers at all. Never again will I shop at Lowes in Avon.
Good selection, staff is helpful but they could use more.
I went for mulch today(birch mulch) and was told the outdoor garden area was closed due to rain. The customer service guy said I could go out in the parking lot, find it, and load it. Not that big of a deal, I can load it myself, but walking around aimlessly in the parking lot trying to find the mulch was a turn off. There was none of this mulch out there. I went back in to get a flat bed cart to load up the mulch and trudge it through the store. I couldn’t find a flat bed, so I asked. The girl told me they were in lumber. Okayyy. I ended up finding a smaller flat bed and loaded up half the mulch bags I bought. I would have to go back for a second load. As pushing the cart in the outdoor area towards the front of the store, I asked an associate if they could open an outdoor area door so it would make it easier to load in my truck. She said” uhhhhh, I don’t really know.” Okay then. I wheeled the first load to the front of the store. Went in for a second trip, got my stuff, loaded up and left. Jist of the story, the associates were clueless, non-helpful, and couldn’t care less about customers. They want more money per hour, though.
This should be consider a NEGATIVE -5 star review....This is one of the most poorly ran Lowe’s store in the state of OhioMore to comeI order a sliding door which was delivered on a flatbed truck upon installer coming out to install door he noticed it was damage. Called Manger to get another door, which they did send a replacement door out a day or two later causing a 5 weeks delay in my remodeling project.
Went in picked up order quick everyone was very helpful great
I was becoming very discouraged regarding my windows. However Kim from the windows department helped me with my issue. She followed through with every detail and made sure that I was pleased. She even called me two days later to make sure everything was to my satisfaction. I am so grateful to her for her persistence.
Found a key 🔑 kiosk in this store very handy!
Can find items I go for but its a whole different thing when I need assistance loading heavy item into car. The wait was terrible, needed 2 people to help 1 showed up. Thanks to another shopper offering help item was moved into car and I was on my way
Never purchasing appliances from Lowes again.- Came in to make decisions and purchase appliances last month, and asked when we needed to order based on our move-in date, since we cannot move in without a fridge.- We were told to come in the following week to finalize the purchase and schedule delivery. We we went back, the earliest date was over a week past our move-in date.- Fast forward to that delivery date, and *after* our appointment time, they call and say they dont know when the fridge will be in stock, and the freezer will never be restocked. Finally get an answer on the fridge and its an additional 2 weeks, postponing our entire move again.- We additionally had ordered a washer and dryer, which are both in stock, but they said they will call back with a 2 hr delivery window for a delivery time, instead of delivering at least these appliances at the scheduled time. Now our entire day is shot, and I have to reschedule multiple appointments.Very unprofessional and disappointing. I understand that situations happen and stock changes, but notifying your customer after the scheduled appointment time, weeks later, is just disrespectful.Update: Cancelled my appointments to be here during the new delivery window between 3-5pm. After multiple phone calls, and being transferred and on hold a lot, its almost an hour and a half past delivery time and we have no answer as to when our appliances will arrive.Update #2: Finally delivered almost 2 hours after the scheduled time, and when bringing in our dryer they hit it on our front door frame. We had to ask them about the damage, as they were just going to take it up as is. Ended up offering to either give us a discount on the now damaged appliance, or come back another day to deliver a replacement. Decided to do a new dryer and have it delivered in a couple weeks with the fridge, and hopefully that goes much more smoothly than this experience.Update #3: Lowes still does not have the fridge and says it will probably be a few more weeks. Only found out because I called Friday for a delivery scheduled the following Monday.
Generally, I prefer Lowes for better-quality tools than Menards and in some cases Home Depot also, although Lowes and HD are roughly comparable in most ways. However, it seems like my local store often doesnt have what the website ssys it has. I went there for casters a couple of months ago , and they had 0 when the website said they had 10. I went the other day for soaker hoses and a breaker bar, and again, they had 0 when the website showed them stocked. I like to know that stores will have what I need, and Lowes hasnt lived up to that lately.
Very disappointed. I have been there twice in the past 2 weeks. No one around to answer questions. When I did find someone they had no clue. Waited for help both times only to leave without want I went for.Headed to Menards. Left there with what I needed. No problem finding help there.
Great crew at this location, especially the window treatment department. Debbie (Maki) has done a wonderful job for our new house, great recommendations, very good communication, and attention to the slightest details. She made sure every problem was solved promptly and to our satisfaction. I would recommend anyone who wants window treatment to go to her.
Quick in and out and they always have what I need. Also, did you know they have an automotive hardware section? Way better stock and better hours than the parts store!
Lowes strong point is their specialists who have helped me in South Carolina and Ohio with DIY projects and repairs.Shout out to Bill in plumbing at Lowes in Avon, Ohio.
I hate to give poor reviews but I am never able to find a soul working in this store in any department. I have shopped here for appliances no people within a couple departments. I have shopped for carpet and of course no people to help you. Not a fan sorry. Ended up taking my business to Elyria Lowes instead and Avon home Depot.
They had the screws I needed but the lack of Express self checkout registers is bad. During holiday season only 3 registers open in which two were tied up by credit card users where they had to show ID, swipe ID, reinsert card .... had to wait a long time just to pay for 4$ in screws. The cashiers really take their good old time... Ill go to home depot or support my local hardware store next time.
Lowes is Lowes. They had what I needed, so I made the trip to buy it. Ones pretty much the same as any other, and ordinarily I would give them an average rating of three stars.As a matter of fact, though, (which is why Im giving the shop the fourth star,) I was personally escorted right to my item by a very helpful employee. The store wasnt very busy, so I wouldnt consider it to be an above and beyond act, but it was very nice to have that personalized service.
Very clean store. A bit disappointed with customer service as I asked for a simple shovel, and employee was not very polite and just said check home a garden and ask there. I knew approximately that area, but most people usually know the aisle number. Was just surprised at the abrupt unfriendly response. Maybe my expectations were higher than they should be for Lowe’s
A special shout out to manager Tiffany for her exception service in helping me to resolve an issue earlier today. She went above and beyond the call of duty and represented Home Depot in a very courteous and professional manner. Thank you.
This Lowes is not only dog friendly, but the different departments often have dog treats to give your pup when they see you walk by. Aside from that, Lowes has a great hardware selection and a very knowledgeable and friendly staff .
Love how they take care of their plants!!!
This store has provided the absolute worst customer experience Ive ever received. They do not represent the Lowes values, or show any interest in taking care of their customers. If I could rate this location as zero stars, it would be too high. Save yourself the grief and shop at the Lorain, Elyria or Rocky River locations, or just take your business across the street to Menards or Home Depot.
Most products easy to find. Store is set up well. Easy to get help and nice service.
I don’t normally rate big box stores, but this Lowe’s has earned this 5 star rating. They have the best customer service. Any issues Iv ever had they have went above and beyond to make things right. HIGHLY RECOMMEND
Great customer service. The employees were very tentative, and helpful
After shopping several other stores, finally found exactly what I was looking for!
They pretty much have what you need but if you have to go inside its best to get the hard to find products using their website or app for aisle location.
Dont return anything here. I received a compressor for Christmas from my mother who lives in Florida. I went to exchange it for a slightly bigger one and the woman at the counter charged the money back to her card without asking after I told her it was a gift. But wait, theres more! She was then rude about her mistake and refused to rectify the situation. Thanks alot. Never going back here with customer service like that.
Walked in last night to look at backsplash around 8pm, I couldnt find anyone to help us in flooring, we went to customer service twice and even asked them if they had a particular item in stock before I wasted anymore time there and she said yes, so back to flooring we went, and waited and no one came, we finally found a nice gentleman stocking molding who came over and helped us but by this time it was 10 mins till closing and there shows up the flooring person who says no they dont have what we were looking for. Finding any help in this store is impossible and very frustrating!! Im not wasting anymore time in that store again!!!!
Ive been looking for a new fridge. They have what I have been looking for...but I left in a rush when a sales staff started coughing uncontrollably. Please have your mask up. Look out the manager did not think his employees coughing was an issue. If you want to be safe keep your eyes open. If they violate COVID 19 standards you may want to come back after the pandemic.
My experience with Lowes of Avon, Ohio Store #2770 has been terrible. I placed an order for a full set of kitchen appliances taking advantage of the Black Friday deal this year. Avon store then cancels my order on the fridge as it was not in stock, even though I said I can wait a couple months and did not want to lose my price. Ive been on the phone today for 2 hours trying to get anyone in appliances to pickup. Its just terrible.
Nice store. Theres plenty of room for parking. Its one of the bigger Lowes Ive been to.
To Lowes: please have your curbside pickup service staffed appropriately. Late this evening, I parked in the curbside pickup spot and phoned the number on the sign and pressed Option 2 for pickup and no one answered my call after repeated call attempts. It wasnt a big deal for me to go in wearing a mask and pick up the item, but I prefer not physically being in stores during the pandemic. Thank you.
I spend way more time in this Lowes then Id care to admit. This store is very clean and well organized, even the bathrooms are nice. So why 3 stars? They have a huge problem with checkouts. A large majority of the time, there are not enough lanes open and you wind up having to wait forever. Same issues with finding associates to assist you, good luck with that. Often the paint counter will only have one person working, and some departments are ghost towns. Its a shame, because the store itself is actually pretty great.
I prefer Lowes to the other home improvement chain 😉 not only for selection and brands but also for the fact that you dont need to be a general contractor to be taken seriously or treated in a way that feels awfully condescending. Just saying.... Snagged a bunch of good deals on clearance plants, which i had no clue was even a thing before this week. Some just needed a little water and love. They are all thriving already in just a few days. Ill be keeping my eye out for that in the future
Nice store...but I needed help loading my purchase, but the grumpy blonde cashier was in no mood to be nice to explain how their loading procedure works. She came out and yelled at me for waiting by the door for someone to come out and help. Rather than saying someone will be out to help load my purchase, a quick explanation at the register of their procedure would have been appreciated. Apparently, I was supposed to bring my vehicle up to the door and wait for someone to come out to load my purchase and not stand next to my cart to wait for help. The ensuing verbal exchange ruined an otherwise good shopping experience, as the help in the plumbing/bath area was very good.
As soon as I walked in I was greeted and asked what i was looking. Once i was directed towards my many options i was then approached by another employee that helped me pick out the exact item i was looking for. 2 thumbs up.
OMG! Today was my first time stepping into Lowe’s in my life and my first time at the Avon store. When I walked in, I was immediately greeted and someone pointed me to the hardware section where I was wonderfully greeted my Loretta! I had to cut chains and she was so patient and kind to me the whole process. Even when I didn’t know which ones I wanted, she waited patiently and didn’t get frustrated. I appreciate people like her because other people would have just given up. She cut my chains so nicely and with a smile. I told her the chains were for a play I was putting on and she was so personal and asked questions about it, and it made me feel like she cared! Wonderful first experience in the Avon store!
Horrible service. I called the store several times to get my dishwasher installed. They are inefficient as they always give new time frame to get work done but it took me a month to get it installed despite me willing to accommodate any time available time slot. I would not advice to buy anything that needs installation from this store.
Very disappointed. I ordered a 12 pack of liquid nails online and when I got to the store for pickup they tried handing me one tube. When I brought it to their attention that it was suppose to be a 12 pack, they agreed that it did indeed say 12 pack on the receipt but insisted that it was at the single tube price and refused to honor the online price. So I ultimately had to return it for a refund and wasted about an hour of my time. I am doing a complete bathroom remodel and this incident will cost them my business. Home Depot and Menards have great selections of vanities, toilets, flooring, doors, and windows. As well as paint, light fixtures, and mirrors.
Extremely difficult to find help from employees. Took 10 minutes to find some one! Asked where I could find the rubber mulch that was in sales ad that started this morning. Lady looked up and said the dont have it, they havent had it and doubt they will get any in this summer! Why, then, would you put ad in sale paper! 🤦♀️
When i was looking for a certain item lowes didnt have it so the young man told me he will check other lowes..he was so helpful..and the lady at the flower check out was also very kind and helpful..thank you
Poor poor poor customer service. I only went here cause i had a gift card. I shop at Home Depot they are always asking if I need help. The cashier even agreed with me when i said your serviced sucked. His response was yeah thats the one thing they lack in on Sunday. I asked does Sunday make any different than Monday or Friday? No response back just a laugh. Poor Poor Poor customer service. Go to Home Depot instead.
We just purchased a new fridge because our freezer died. While there I was talking about needing a new stove soon to my spot and sales rep who came back from her lunch to help us mentioned there was stove on sale. Well you know the rest I love my new Fridge and stove.
Love shopping here. Associates always ask if you need help. Bought a new grill and didnt know they came assembled. Manny was very helpful. He and another associate loaded it into my car for me. This is why I will always shop here, friendly helpful associates.
The employees here were way more helpful than any other store I have been too. I was looking for a part that had certain characteristics for a project and it didnt matter where it came from. When I described what type of item I was looking for, the person was like, I know exactly what would work! And she took me over to the item, and she even told me where I could find it cheaper. Everyone there seemed like they were more than willing to help, and I will probably going back for the rest of the components for my project (s).
Went to buy topsoil (in two trips)-- there were new people working but that fact wasnt that big of a deal. Had a bit of a wait in line a bit in order to get ours, but it was likely due to the way the whole pick-up area for the topsoil is designed:A strange, elongated pathway which requires you to pass by where the pick-up is, then turn around behind the building in order to orient your car the right way. I just wish it was different.In terms of actual service, everyone was friendly and quick to load things into our car, and I took their advice when they told me to have a nice day lol.Very recommendable-- got what we were expecting.
Not bad prices. I go to Home Depot a lot as well for work. Lowe’s usually has better customer service atleast at this location. That is one thing that bothers me the most about a store like this!
Absolute haven for anything home related. Plan a few hours if you are headed there as there is just so much to explore for someone who isn’t a professional. I have never had to return empty handed. From helpful staff to great app to clear markings you are sure to find the needle in the haystack with a lot of ease.Glad to have Lowe’s so close by.
Love this store. Love it’s location, layout and how quickly you can get shopping done when you want to or you can choose to be lost for hours at a time. Lowe’s app on my phone just makes it a breeze when I am in a hurry to get stuff I want. Staff are very friendly and always eager to help out because an iPhone app cannot replace humans, right!
I bought 2- 25 lb. bags of quick krete all purpose sand on 5-21-.The young gentleman who was in charge of loading my car was upset that he had to get a tow motor to retrieve the 2 nd. bag of Sand. After loading my car, I asked for my receipt as he started walking away.He pulls the receipt out of his pocket with a disgusted look and hands me my receipt ripped in half. The man should be reprimended along with whomever trained him improperly.Kids and people now days need to be taught common sense about good customer service. This is the2nd time Ive encountered this rude employee. Poor training om Lowes part.
Plumbing department finally had a very knowledgeable Associate.
Always a pleasure. Theyve got everything you could want. And plenty of parking of course. With as much service as a full service gas station, if you will. With cutting services, home renovation services, and general but technical help throughout the store from well qualified indivuals who can weasily help you figure out a solution to virtually any home repair issue you may be up against.
I bought two cans of paint from Lowes almost a month ago and after finally putting the paint on the wall, realized that they were two different colors. I took them back to Lowes without the receipt and they replaced the cans with no hassles. Really appreciate the great customer service! :)
Not one employee offered to help my sister load heavy bags of mulch onto her cart, they just walked by her. She could barely push the cart and when she got to the register, do you think anyone offered to help her get them to the car? Nope. I guess Friday is lazy employee day, or they really just dont care. I will be hemmading back to shop at Home Depot. This is really disappointing. We used to love Lowes but customer service at the Avon store has gone way dowhill.
I was shopping for a reciprocating saw and a very nice young man (store associate) asked if I needed help.He helped me look thru the available saws... And suggested the single handed (lighter weight) Kobalt saw. It was light enuf for me and reasonably priced. I ended up spending a little more because (duh) I needed a battery, charger and blade (the blade that comes with the saw was for metal and I needed one for wood). Overall I spent less than I would have elsewhere and he was very helpful and friendly.Good job fella (and Lowes.. you hired a good one!)
I wish I could choose 0 stars. Purchased a refrigerator and gas range. Was to be delivered today. I did get a call this am with a window of 1:30-2:30 delivery. At 2:50 I left the delivery guy a voicemail. No reply. My husband called the Avon Ohio Lowe’s and spoke with a Steven who assured him he would see what was going on and call back. ....no call. At 4:00 the delivery guy called to apologize they were running behind. We wasted all day waiting. We rescheduled plans for the day and asked can you get here within another hour? He couldn’t guarantee that. My husband called Avon Ohio Lowes again and spoke with a manager (Sol?) he was going to see if they could deliver tomorrow and was going to call us back.................still waiting. Disgusted. Disappointed will never deal with them again
Apparently no one at this location knows how to answer or work their phone system. Ive called 8x trying to reach someone in lumber. When u press 6 for lumber, it rings 100x then goes to a busy tone; same thing when u try to reach customer service. When u do reach someone, they hang up on you attempting to transfer your call. Guess Ill just call Home Depot now.
Lowes carries a nice selection of bathroom remodeling supplies; however, be very leery of contracting them to do the work. We began our bathroom remodel process 9/16/15 when we paid the $75 (non refundable fee) to have our detailed measurement from Lowes. FYI - when contracting for a remodel Lowes charges 100% of completed project; this they do not disclose prior to setting up your non-refundable detail measurement. We paid 100% per their policy in early October. At that time we were told the project would take 4-6 weeks. I specifically asked if it would be completed by Thanksgiving because I was planning to host the holiday. At that time we were told it shouldnt be a problem. Construction on my bathroom did not ever start until 11/22/15 (3 days before thanksgiving). today is 12/26/15 and my bathroom STILL has not been completed. Please think carefully before signing on with Lowes of Avon, Ohio.
I was at the Sandusky store almost a week ago and employees were so very helpful and they got the vanietu I bought into my vehicle in the rain. Shout out to Bathroom area employees. I also went to Lowes in Avon for flooring and had a good experience there also.
This is now my go-to place for Hardware ever since they started offering a discount for servicemen its high on my list. They have the products I need and prices are excellent also if you look in the app itll tell you where the parts youre looking for are located in the store. I find that very handy
Does not offer the ability to pay via Apple Pay, Samsung Pay, or Android Pay. When I asked the cashier about it, he was rude and acted like I was stupidfor asking. I will not shop there until these services are added!
Great. Had just what I wanted at a good price.
Finally made it to get mulch. $2 a bag! Bots loaded it and then another young man loaded 100 lbs of plays and for us. Line moved fast so the wait was short.
The worst experience ever. I went there yesterday and I asked to speak to someone in the flooring and I kept on waiting and waiting for 25 min and nobody showed up. They have called for a flooring specialist at least 5 times and no one showed up. What a shame, I will never go back to this place. I will stick with Home Depot, they treat me better and appreciate my business.
Store was a mess. Very hard to shop. Merchandise in aisles waiting for employees to place on shelves, customer trying to get to shelves. Store dirty. Had to leave and go around the corner to get my merchandise at a competitor.
I have always had great service from the Avon location. Today again, they proved their willingness to go the extra mile to keep my jobs moving forward. I appreciate the tight delivery timing you guys pulled off today...Great job Dee Dee CS, Tom delivery... Kristine DuPont Designs
Terrible. Should be less than 1. I Spent a long day pulling a stump and then bought a tree for $100. Bought 40 bags of top soil and went home and planted the tree. After the 40 bags, I was 12 bas or so short, went back to Lowes. I was exhausted now and my back hurt so I asked if somebody could load them for me. The cashier said ok. I waited 15 minutes, some jerk asked if I needed something, I said just waiting for my top soil. He told me to grab a cart and get it myself. I complained to the manager, didnt seem to care. Called corporate and was promised a call from district manager within 24 hrs. I called back 48 hour later and was told...what do you want us to do, we informed the store manager. I will never be back!
I purchased something at this Lowes in October 2017 for use outdoors in the spring summer and fall months. It has freeze proof in the name, but apparently froze over the winter and is not working now. I explained the situation to someone at the customer service desk and asked if I could exchange it. They told me I had to go through the manufacturer to get a replacement. I understand that its been six months, but you would think that a brick-and-mortar store like this would go out of their way to please the customer, when its clearly a defect with the product. I guess Ill just stick to Amazon and Home Depot going forward.
This particular Lowes always seems to have smaller crowds, but offers just as much as a Home Depot would. I purchased a shelving rack here that Home Depot also carried for $40 less. Id recommend checking out the store in person for your needs as opposed to wasting your time comparing items online as not everything is listed and less reputable results are provided. They have what you need in stock and seem to always have cheaper prices - if not, the costs will be relatively the same as the competition.
Most of the time I like Lowes in Elyria. I did not like the store in Avon. The employees were hard to find for help. When I went to check out there were 5 of them standing around ip front just talking
Need to clean up the isles. There is so much equipment out that you cannot walk down them. Also boxes are unopened in isles that you cant see the merchandise
The fitting I got didnt work Ill be back in the am
Love this place And they are dog 🐕 friendly.
If you have time to wait in line to check out, this is the place to be. Way understaffed.
Not my first choice but needing a good set of screwdrivers I decided to try Lowes. But seeing that kobalt will be replaced with craftsman I decided against it being I am currently involved in a civil suit against them and their failure to honor their guarantee..
It was great employees very friendly and helpful and they had exactly what I needed and it was reasonably priced.
Lowes (Avon) consistently disappoints with stock outages. Looking for a specific electric meter and the section was wiped out.
Salesperson in plumbing helped me out and I was making a quick stop till I hit the registers! Older man was more concerned on helping the female cashier in the next isle then ringing me out. Then he couldnt scan something and couldnt see it to read it! I didnt need the piece that bad, talk about good experience turn bad. Menards is going to put them out of business, Lowes already had to close a few stores already thats the next one. RIP LOWES and MENARDS is taking over!
Everyone there is always happy to answer any questions you might have. We have been working on a bunch of different projects and the staff here has been super helpful!
I bought a washer and drier that they assembled with the hot water hose attached to the cold water and vice versa. The kitchen faucet they installed started to fall apart. The sink installed with the faucet was not installed properly and now the soap dispenser does not function. I called for help with the kitchen faucet and they told me too bad. We cannot help. I will never shop at Lowes again.
I have probably spent about $40,000 in the past 1-1/2 years at this Lowes. I bring back a few hundred dollars of returns an they either can’t give me a return credit or nothing despite the fact that they know it’s a Lowes product. As much as I hate Home Depot, I’m forced to go there or to my favorite Menards ! If Menards puts a store near by, it will put liars out of business.
Workers were friendly. Store seemed clean. Uncomfortably warm to the point I cut the trip short last time.
Excellent customer service at this Lowes everyone was polite and nice upon arriving I called ahead and spoke to the manager because I had a ceiling fan that has an issue and they took care of it and exchange the fan with no problem and Im happy to say I have my replace my fan working fine it was a Lowes exclusive fan with a lifetime warranty so you may want to consider one of those when shopping for a fan knowing that Lowes will help you out if you ever have an issue with it thanks to everyone at the Lowes in Avon
Usually find what Im looking for, and then some.
Found everything we were looking for and then some. Associates were respectful and social distancing was in place. Keep up the great work!
It is unfortunate that such a large chain store that sells fluorescent light tubes will not recycle them. I guess it is time to go to the competitor who does recycle.
Clean Store/ helpful, courteous personnel and great selection of Craftsmen Tools.
I was in a hurry, ask where metal wall studs were, two people working there sent me to the wrong place. The third person looked on computer and walked me to them.
Found almost everything I was looking for; love that I can find the aisle/bay for products online before visiting the store.Staff members were courteous.
Good specials and great clearance shelves!
Store seems to be unorganized for certain products and the 1x2&1x6 boards were all bowed and crooked. Generally they do a good job.
Every thing that homes depends on, also lawns, gardens, building. Autos
So much more helpful than the other big box home improvement stores. You can actually find someone fairly knowledgeable working at lowes to help you out
Overall good place to shop in and out quickly. Where it lacks is customer service. Very rare you can find someone to help and most of the time they do not have a clue.
Jimmy wagner was so rude to my friend. I was thinking about going here , but not any more. If you dont like the prices, shop somewhere else. OK jimmy we shall see.
Prices were high. Staff were courteous but not knowledgeable enough to answer questions. I hate to ding them too much but mom and pop hardware stores were way better.
I would not recommend Lowes for any installation via subcontractors. Ive had numerous problems with service, communication and quality of products. Find a contractor on your own!
Alot of the lawn mowers, snowblower, and power washers are of low quality. Not sure if this was purposely done to meet consumer price point. For example a john deere lawn mower as compare to the one u buy at a jihn deere dealer are significantly different in price and quality.
They got everything I need for home repairs and the employees are awesome they always wanna pet my dog (always bring your dog) Im in there at least once a week. Enjoy your visit
Nothin wrong except they wont cut wood u bring. (Figured buying stuff would prompt them to.) It might just be me that didnt know though. Great service still
Store was very orderly plenty of merchandise water crisis. Plenty of parking wheelchair parking available handicap accessibility. Plenty of shopping and local area including restaurants and Banks.
Poor delivery service, you promise a 4 hour delivery window and then you decide to deliver whenever you feel like it. 50% off delivery charge is ridiculous compensation when, you are trying to deliver too many things at once. Get organized!!!
Went to buy a new self propelled mower and the young guy had no product knowledge, but was super friendly.
Customer service has achieved a high art of being uncaring passively rude and otherwise not concerned with helping. Will be spending more time in home Depot
Very poor customer service, couldnt even speak to management.Will Never go back!!!
Decent selection and quality. Sometimes I wish staff was a little more knowledgeable. If you want more specific help, I recommend ace hardware instead.
Receiving staff was rude. Waited an hour for them to start unloading me. Couldnt make my additional stops during the day. I think these employees are overworked ...and under appreciated.
They normally have what I am looking for and Deb in the paint section was super awesome and helpful in locating a few things for my wife and I
Aisle blocked with no workers insight to help never find what I need here. Dont come here often but when I do, I dont walk out with anything
Love going into Lowes.employees are very friendly and responsive to our needs..would highly recommend it. Have gone to the orange store and have been ingnored many times by their employees..
We were asked by 3 associates if we need help. Associate in the paint department gaves us suggestions to make a project more budget friendly.
Good selection of items. Only complaint is that it is difficult to find assistance. When you do, they have no idea and have to try and find someone else. Frustrating
I came in looking for stain for my interior hardwood floor and left without anything and very confused and frustrated. Guy was talking in circles and was zero help
For more than a week I have been told I will get a call from their installer but never get that call. I have called to check in 1 to 2 times a day for a week but still nothing is scheduled. They just keep saying they cant do anything but text the installer and I never hear from him. They told me a manager would call me three days ago but I havent heard from her either.
I was looking for a small, wall-mount shelf, and the very personable fellow in that department took me to just what I needed. Friendly, understanding assistance goes a long way!
The web site showed an inventory of pellet fuel ,They actually had them ,other suppliers could take a few lessons on updating their sites.Thanks for not wasting my time.
Clean and in order. Due to the weather not all plants were out yet but still had choices.
No employees to help you find what youre looking for. One cashier. Nice and overwhelmed
Always like shopping at Lowes. Good prices, everything easy to find. Employees there are very helpful.
They did our kitchen renovation, job looked good when done but developed issues few months later and we have been given the run around for 2 months now
Place is a total mess. My favorite store is in shambles, and it seems no one cares.
This is the nicest Lowes I have bern too. Actual helpers working there all knew about what they were selling. Its worth the trip to go there.
Friendly staff and very helpful
So glad to have Menards open right beside you! This store and Fairview/Rocky River need to close. Terrible staff and management at both locations.
You walk right threw the lumber side door and the employees are there to ask you what you are looking for or do you need any help with anything. They were awesome at the Avon Lowells
Difficult to get help, I was directed to the wrong direction, save your time go to other store.
It helps to be the new home of Craftsman. One of the main reasons I used to go to Sears Hardware.
Looking for flooring. Aisle is organized and samples are stocked. $.25 per sample. While other local store offers free samples, most of the bins were empty and the aisle was disorganized.
Great delivery service they arrived earlier than expected.
Never have liked Lowes was just looking for a freezer.
Very friendly and helpful staff! Cant believe Christmas 🎄 is already out, tis the season I guess! I dont mind, love Christmas!!
It went well. I needed some we electrical stuff and the sales person helped me find everything I needed. A very good experience.
Have shopped at this storm many times always able to get a helping hand and one thing I like is usually this applies are IA in stock in more than just 1 like a lot of stores
Very slow customer service . Had to wait forever forget until I received purchased product
Had what we needed and easy to find. Associate was attentive asking if he could help and confirming the location of the item.
Employees are usually helpful, but they are not following safety precautions duty this pandemic. Neither are half of the customers.
The parking lot was packed but the store floor was easy to move through without running into people
Ive always bought Craftsman tools now that I know that Lowes sells them I will be buying from them now since Sears no longer exist hopefully they will have the warranty that Sears used to have when you break a tool or it breaks on it own you can have it brought back to the store I really dont know if thats true hopefully it is.
Everyone at this store is great! Thank you for asking for identification when my husband uses his Veterans discount.
Prices here are higher then in Home DepotPrefer Home Depot over Lowe’s on any given day.
Quick visit, got what we were after. Friendly salesperson.
Ordered a hot water tank, paid, and waited 3 weeks. I finally had to call them to be told that they dont carry that model any more.
The Staff in the paint section were super helpful and droppes everything they were doing to give us help. Store had what we need.
Needed help finding a product, wasnt sure about another one, had a question at the Customer Service Department, over heard a sales associate helping a difficult customer--walked out of the store very pleased with the experience!!
Easier to get to than the local home depot, they almost always have what I need.
They had 14 pressure treated deck boards that I needed nobody else had them and stair stringers
People are always friendly the prices are better than they are at Home Depot just waiting to see how they hang in with Menards
Lots of good stuff
The people were rude and they didnt have what I was looking for and they didnt seem to care they were to busy joking with each other.Used to be a great place Now Im not so sure.
Just looking. Found the drill bit we wanted at Harbour Freight for half the price, with lifetime guarantee.
No associates any where to help customers in plumbing after 10 minutes. Sad.
Mostly excellent customer service. Its always easy to find what your looking for and if you cant find it its not hard to find aomeone that knows.
Not bad this time had a better experience this time. The gentleman that cut my wood that I purchased was very kind and helpful.
Lowes is the place to go
Love this place! Christmas decorations are awesome!
I never have associates ask if I need help with anything in this store. I have actually had an associate do a 180 and hurry away from me as I was approaching to ask where an item was located.
Nice clean store. Plenty of garden supplies and flowers. Plenty of parking and the lot is smooth...no potholes.
Lady at the paint department as well as the customer service lady were extremely helpful
Always have a product I need and they give Military and Veterans a discount. Thank you Lowes for remembering the Veterans.
The store and employees are fine, I just personally rather shop at Home Depot.
Had everything I was looking for at reasonable prices.
Could not find two items I was looking for and there was zero help anywhere to be seen.
Very nice store very well-kept hardly no empty hooks or shelves, very clean and everyone was very friendly and courteous.
Staff not helpful. Simple product needed, staff member indicated no such thing exists, contact a manufacturer. Found it 5 minutes later.
The employee helped me find what I was looking for... even though it took about 10-15 minutes.
This the best Lowes! Always friendly helpful people to help me find what I need and make the right decisions!
Total reviews rating 4.2
199 Reviews for Lowes Home Improvement 2023:
Review №1
2022-04-12My go-to hardware store. I buy most of my stuff from here. The last couple times I went there was an abundance of helpful employees. I dont know if there was training going on or what but I really liked how many people were available to help, and that they approached me instead of me having to try to hunt someone down in a massive warehouse. That kinda stuff makes a difference.
Review №2
2022-05-21I went into Lowes with the intention of buying a washing machine. After looking at several different ones I decided on one I wanted to purchase. Only one employee was there and appeared to be too busy to help me even though there was no other customers. So I went and looked at a few other things for a few minutes and then came back and there was no one there. I went up to the service desk and asked the young girl if she could have somebody come to the appliance department. So then I went back to the appliance for the 3rd time and stood there for a few more minutes and still nobody came. So then I decided to take my business elsewhere.
Review №3
2022-05-17A long way from 5 stars, but where else can you go? Personally I try and go out of my way to support local stores, but look at the line of victims of these superstores.Bucks Hardware, Snurrs, and a host of other stores have closed only because they cannot afford to sell items below cost as the superstores take away part of our country we can never get back.
Review №4
2021-01-18It was Scott who closed our deal from his professionalism as well respect , he was with us for over 34 min looking and explaining the differences between electric dryers , Lowe’s in Avon was built in 2008, is a great place for all your home improvement needs. Electrical , flooring, appliances , keys , lawn care , carpet, plumbing , paint
Review №5
2022-06-24The store manager Michelle, Would not honor Purchasing 15 gallons of paint for the price of 3, 5 gallon pails. They only had 1 5 gallon pail.. It has been done for me in the past. She said in her 6 years shes never heard of that. She referred me to another store with the price of fuel I really dont feel like traveling. Ill go to homedepot.
Review №6
2022-04-02Each time I give Lowes a chance in Avon to prove me wrong on their extremely poor level of customer service. It never gets any better. Come on Lowes you want our business get with the program on what customer service means!
Review №7
2022-05-17I had issues in the past but all have been taken care of and I am now one happy camper! I will go back here due to them correcting everything and making it all good at the evry end of it all!
Review №8
2022-03-17Love when I find things, that I was going to buy anyway, on clearance at Lowes!!
Review №9
2022-05-30Found everything I was looking for. I love using their website to find which isle and which bin each item I was looking for was located. Made my trip there effortless
Review №10
2022-06-03Lowes used to be my go to DIY store, but recently I discovered that your phone gets ZERO reception in most of the store. Sounds intentional because I was trying to look up product availability and at other stores. So I bought the product I needed and it was 25% cheaper at the other store. I couldnt believe it. Not going back.