Phone: +1 513-826-2051
Opening hours
  • Monday:11AM–8PM
  • Tuesday:11AM–8PM
  • Wednesday:11AM–8PM
  • Thursday:11AM–8PM
  • Friday:11AM–9PM
  • Saturday:11AM–9PM
  • Sunday:12–6PM
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2.8 (135 comments)

Review №1


Great service! Unfortunately I do not have an LV close to me so I rely on a client advisor and order via phone. (I have never been to this physical store.) I have worked with two CA’s at this location and most recently, Carolyn. She’s amazing! She’s super easy to work with and always quick to help. I appreciate the ability to be able to order over the phone! Shipping is always fast, I couldn’t recommend enough.

Review №2


I stopped in here earlier this evening to pick out a new fragrance since my other ones from other brands were not impressing me anymore. I was greeted at the door by Tez, and he was friendly as always. A conversation with him is always a delight, and he can make a client laugh. Graeme helped me find my new favorite fragrance. He knows how to show different options and is aware of what scent to use for each occasion. All of the employees here were smiling, which made my day. It’s great to see a team of people working together with smiles on their faces. The managers are super great as well. They can run the store so well, even during the busiest of times. I will for sure come back to this location to find the next item that interests me!

Review №3


Very strict return policy. I was a week over the 30 day return policy due to work travel of 2 weeks. I bought a purse, wallet, perfume, and a scarf. I wanted to exchange the unused wallet for a larger size (where I would be spending more money). The manager would not let me exchange. Yes, I understand that it’s my fault I was over the 30 days. But policy got in the way of customer relationship building. I won’t be returning due to your strict policy. The manager and staff are not very friendly.

Review №4


I have never had bad service at this location. We shop there frequently and the Sales Staff have always been friendly, patient and accommodating. If merchandise is unavailable they always make an effort to locate exactly what I’m looking or help make suggestions for replacements.

Review №5


Extremely lacking in customer service at this location. I have been in 20 different LV stores around the world and never had any issues. Seems this is a location issue that needs to be investigated by corporate. I have read many other reviews stating the same issues so I’m definitely not alone. Wish I would have read the store reviews before traveling over 3 hours to make a purchase at this location.

Review №6


Customer service is lacking. You could train the four to five people you have guarding the door a bit of courtesy and respect. I dashed in to grab a new bag today and was so rudely “greeted” at the entrance and curtly told I’d have to wait 15-20 min before even entering. So, I left. I can easily just purchase online or at my other home location in Naples. I won’t return to this location. They could take a lesson from the phone consultants or other locations who actually know customer service. As my mom always said, there are some things you just can’t teach.

Review №7


The meanest sales and Manger of this shop she dont want to change my shoes because its more than 30 days I was out of seas and I have the proof!!! What I can do the shoes I received as gift uts tooooo small for me the receipt its their she said we can help you if you buy it from this shop oh really !!!so its not about rulesIf I but from macys you have 3 month return I dont know that LV its only 30 days how come this image of this famous shop they dont give a special case for their client i cant believe she just mean and discriminationShame of you

Review №8


I’ve purchased 3 items from Louis Vuitton within the last 3 months and this store is horrible. I was trying to decide which bag I wanted and picked one after about 30 minutes. When the sales advisor scans my item, she apologized and explained the price has actually went up but they forgot to change the price. The price should have been correct or the price should be changed for their idiotic mistake. Never again.

Review №9


Good store, a very competent and accommodating associate (young lady with red hair) patiently showed me various items without being overly pushy. If you want great customer service, you will find it here.

Review №10


I was a little hesitant before visiting this location because I read so many bad reviews that were written about it but I was so glad that I still went because my experience was amazing. I was greeted by Natalie and a lovely gentleman who was shadowing her when it was my turn to enter into the store. Natalie was an absolute delight! She helped me with my gift exchange and purchase. She made me feel welcomed and comfortable throughout the whole process. She was great at suggesting alternative pieces when certain items I was interested in werent available. She knew what she was doing which was a plus! Not sure why there are so many bad reviews but my experience at this location was spectacular and I would highly recommend visiting this location! Please ask for Natalie if thats even an option! Thank you again for the great experience!

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