Wheelchair-accessible entrance
Yes
Life Storage - Columbus in Columbus
Categories
Location on the map
Columbus, Franklin County, Ohio, US
Accessibility
Phone: +1 614-899-2221
Site: https://www.lifestorage.com/stor...
Site: https://www.lifestorage.com/stor...
Opening hours
- Monday:9:30AM–6PM
- Tuesday:Closed
- Wednesday:9:30AM–6PM
- Thursday:9:30AM–6PM
- Friday:9:30AM–6PM
- Saturday:8:30AM–5PM
- Sunday:Closed
Life Storage - Columbus in other cities:
Comments (197)
I am a current customer and Lisa has been such a great help. She deserves a raise. She has always given great customer service.
Fast and easy to get signed up
Worked with Jordan and Erik in renting a climate controlled unit and, as a repeat customer, found the customer service still to be the absolute best! Both gentlemen were kind, patient, and made the experience easy and maximized my cost savings. So highly recommend this location and these two. A++!!
Ive looked into a numerous amount of facilities that best suits the needs for my family. The store assistant manager, Zachariah C., was absolutely phenomenal! He was very patient, informative and helped me feel that my investment into the companys resources- for my most precious assets, would be best served here compared to all the rest. Thank you!
I had a great experience at Life Storage today on Cleveland Ave. Cols. Oh. Zach was awesome in his customer assistance and service. He was pleasant, and he was spectacular in honoring the company, which speaks volumes for his character. He addressed me as Miss. I appreciate a person in the public eye that gives great service.It was a hot day, as me and my 10 year old granddaughter moved from one storage to an upgrade, sweating bad. He rode past us and told us when we were done to stop by the office for water. Kind gesture which we did. I honor and appreciate that. Thank you Zack for your kindness, that goes a long way. Ms Vita and granddaughter.
I was looking for storage unit for my daughter. Jordan was helpful an knew his job. Gave me all the prices an showed me a unit. I would recommend this place to my friends an family. Daughter got a nice unit that was dry an clean. Thanks again Jordan.
I chose this location because they had the most reasonable price I could find for my size of unit when I was shopping around. The fact that Uncle Bobs offers free use of their moving truck was definitely a huge bonus! The truck comes with 25 free miles (with I think 89 cents/mile after), and I live near enough that I didnt have to pay anything extra for it, only a few dollars in gas -- they require that you top it off before returning it.This particular location was very clean, and the manager lives on sight, so it is more secure. The woman here is named Jean, and she is one of the best and nicest people I have ever done business with. She was very informative, telling me at least two dozen things I didnt even realize I needed to know about the renting process. She truly made the entire exchange so much easier for me.
I dont like the fact that u have to go inside and down hallways to get to it unit. Otherwise it seems quite safe to leave ur things. Its not a bad price. Its clean. It has security gate. So dont give out the combination. We all have our possession there. Thanks. The woman at the desk is amazing, friendly, and very helpful!! I would recommend the facility for ur family....
I have only positive things to say about my experience with Life Storage. I have dealt with many others and was not satisfied (ex. potholes, bad lighting, uncleanliness, etc.) The manager (Lisa) was extremely friendly and helpful; she exhibited the best customer service I have seen in my 5+ years in Columbus.I needed a space quickly and at a reasonable price. She went above and beyond. She saved me money and even arranged a free moving truck for half a day. Honestly I left feeling a little better about the world. Thank you Lisa!!!!!!
Edit* Its been several months later and Im very unhappy. I was lied to to get services started. Ive been very unhappy overal. Im dropping my rating bc misleading me so I would sign a contract is not acceptable.Zach is awesome!!! Great customer service and very personable!! Was very quick getting us in our unit and the paperwork rolling. Great job Zach and thanks for all your help!
I really liked this place I showed up 5 min. To closing and the Lisa still helped me through the prosses it was fast and easy. She made sure I was taken care from the paper work to the unit. And very nice.Thank you I look forward to more business.
I have been using this storage facility for over 6 years. This storage is the cleanest, safest, secure the place I know. Lisa is the most professional, curtious manager I have encountered. I have referred many friends and family , they greatly satisfied. Thank you Lisa
I visited different places to make sure my stuff would be safe. Several places seemed to give me prices and shove me out the door. When I came here the manager took her time and showed me several spaces, with different sizes and locations. She told me how to arrange my stuff to get the most for my money. She also told me which items to cover for the winter and even told me about the stuff they sell to help me store it safely. When I left the location all my fears of putting my stuff in storage were gone. She was excellent. I know my stuff will be safe. Thank you!
Lisa was nice, she made me understand everything.Thank you Lisa.
Lisa has been extremely helpful through all stages of the processes of both aquiring and vacating a storage space at this facility. Well definitely come back as business needs permit. Thanks from everyone at ADCOMM INC.
My boss went here to rent a storage unit. She signed all the proper documents to have it taken out automatically from her bank account, something apparently happened and that did not happen. When we reached out to the manger about it when she was alerted to the late fees and how to resolve the situation, he instead kept trying to differ blame instead of just apologizing for the inconvenience and explaining how to fix the issue. She has reached out to the main office about the situation with no response from them.
I had an awesome experience with Lisa! She was very helpful and knowledgeable about the units! Thank you so much Id recommend renting with her anytime.
Amazing Service. Every employee that helped me throughout my visits were friendly and professional. Highly recommend! Very happy with my choice for storage.
The attendant, Zach was very kind, knowledgeable and super helpful. The store and units are very clean and I saved 20% on package items! I would definitely recommend this store for your storage needs!
Lisa at Lifestorage on Cleveland Ave store 709# was so excellent by helping me with the process online payment.I was getting frustrated with the steps she saved the day. Thank you Lisa !! Keep up the excellent work.
I recently visited this location and found Deb, the manager, to be very professional, kind, and knowledgeable. She goes the extra mile to ensure customer satisfaction. Thanks for all you do!
The Manager is so helpful. She has helped me with my lock a number times. She is always smiling and a joy to see.
I have been looking at different storage facilities in the area and stopped in to get some information about Life Storage. The facility is very clean and the gentleman (Chase) who helped me was very friendly and was able to answer all my questions. I will definitely be choosing this store.
I gave 1 * because of the action I received. But what is unexplainable is how do a company lock up your storage until you make a payment after you tell them you are closing your storage. I called so the lady I clean out my storage and I then I need it anymore. I mean I do not need or am I using this storage. So I asked if they can stop the payments because I shouldnt have to pay for storage that I am not using. So they lock up the storage and tell me that I need to pay for that month. And for the next month if they dont get the lock off. This is ridiculous ridiculous and it doesnt make any sense. What just happened is they made a circle to take money from innocent people.
I saw the post about black people being treated unfairly here and I completely disagree! I was and always have been treated with respect from all employees. I would recommended this facility to anyone who needs a great storage with great employees to give great service!
I have used storage in Columbus before, most notably at the U-Haul place on East Fifth Avenue. That place was an awful mess and I am quite sure that security was lacking there because the people who were helping us move just showed up in front of our unit as we were beginning to unload our items--no problem getting through the main gate. Life Storage on Cleveland Avenue was and is totally different. The whole property was immaculately clean and the staff, especially Sheree, was extremely helpful. Everything was explained thoroughly and simply in an authentically friendly manner. I am very hopeful that this will be a different storage rental experience. Thanks to the ladies of Life Storage for making this easy!
I have been searching for a storage unit and Jordan was extremely helpful and kind. The property is super clean and the office was clean as well. I would recommend Life Storage to anyone. I appreciated Jordans assistance.
Sherrod Asst Manager what a wonderful person. Explained everything in great detail and made sure she covered everything. Talked to her for quite some time personally. Shes definitely a role model.
Zack was very helpful and professional. He went out of his way to consider our needs. I would highly recommend this location four your storage needs.
GREAT experience checking in. Zach Chapman is the best. Ive rented several times before and have always had good service. Thank you.
I came here cause it was the cheapest place in the city.. Great staff Ambrionna and Lisa helped me out showed me the unit.. Aye life storage. They need raises. But its a great place!!
I im an existing customer of life storage so far my experience has been spectacular today i got an additional unit and zack has been extremely helpful in making the process exceptionally easy
Deb does a excellent job. Ive used the service many times and she courteous and always very professional.
The service has taken quite the hit since Jordan and Lisa left. I’ve been continually getting rate hikes and the office staff isn’t very friendly now.I use to look forward to coming in and chatting with the front office but now I have switched to online billing to avoid them all together.
Great service!! When I was there everyone was real pleasant and was there immediately if I needed help. Definitely will be going back for my next unit!
Absolutely loved Zach C! He is very professional and does a great job. Definitely recommend this place to everyone
This is a nice storage. It’s climate controlled and the people are very friendly. They were able to get me in same day and applying was easy
Great place to rent from. Dana was very patient and helpful. Just a small issue with the gate but everything worked out fine. Thanks
This storage is awesome. They.Are clean and neat. There is pest control and 24 hour access. The price is just right.
This is the best storage facility. The staff are so friendly and welcoming. I was impressed with how clean an organized everything was. I will definitely recommend this place.
Jordan provided great service; fast, thorough, and respectable. Pricing is very fair and they have a truck you can use to move in if neeeded.
The girl up front is awesome. She always has me laughing when I leave. Good employees Life Storage.
Deb is amazing to work with! SOOOOO helpful with everything I asked for. Would come back in a heartbeat if it was cheaper.
Best storage facility hands down. Excellent customer service plus Deb and Zach are more than knowledgeable to help the entire process go smoothly
The units were very clean and well-kept. Deb was very helpful in getting us into our unit quickly.
I first met Deb at another location Im glad she was promoted. Great customer service.
Great customer service. Clean facility. Great pricing. Couldnt be happier with the service I got. Would recommend to anyone
Deb was very helpful. She cared about taking care of my storage needs!!! I highly recommend this storage facility.
Very professional service, for sure will recommend to anyone and very affordable prices, the golf kart ride is fun aswell
This store has the best customer service i have never ever had from a moving company lisa is so good got me a storage found me the best space for my items at a amazing price and her assistance was outstanding thank you life storage for the space
Im really impressed with this facility. Erik was super great and kind. Prices are very competitive...come get a storage with this facility...Go Erik!!!
Great service and secure storage capability. I will always recommend Life Storage to my friends and family.
Staff was very helpful and friendly, the place was clean and very well kept. I feel that my stuff will be 100% safe at this facility!
Best experience ever. Anytime I need storage, this will always be my first choice. Best service in Columbus!
Ive been a customer for a couple years at this location and I am always impressed by the genuine friendliness and concern shown by Lisa and the other staff.-PF
Great customer service. Very polite. Answered all my questions.
Jordan was thorough, he explained everything and had a great personality to boot!! Definitely recommend this location!
I was told the unit I rented was 5×5. I measured the unit at 310. When I complained they told me that its approximately 5 and that they arent misleading or defrauding people. They reject the universally accepted definition of the words approximate, and fraud.
I love Sheree she was very up beat explained everything well just a really great spirit
This place is a nice place with a welcoming and encouraging customer service. Zack , keepup the good work.
Life storage on Cleveland Ave is amazing! Sheree & Lisa are courteous and freindly! Great customer service.
Very nice and understanding, never have to worry about my things since I started using these guys
The staff was so wonderful and helpful. Very knowledgeable and thorough .Very clean
Great customer service. I recommend this place 👍🏽👍🏽
My experience here was a pleasant.Zach answered all my questions and helped me with my storage. Thanks again!
Super friendly staff, clean place! Highly recommend for all your storage needs!
Excellent place to rent from. The girls up front are great and always very friendly and helpful.
So far so good, dont starting putting my stuff in till June 25.
Zach is very friendly and helpful. Clean facilities and convenient location.
We always put our stuff here for many years. Manager, she treats us nicely.
If you go to Ohio State AVOIDD!!!!!! They are dirty. They lie about the dimensions. And they suck. Please do yourself a favor and avoid life thieves, I mean, life storage.
The lady in the office was nice. Place is clean and looks pretty safe.
I went in to look at spaces as I may need on soon. I was amazed at how clean the property was and thankful of how informative the employee was
Hey they are great people and the service is all some I recommend you use this storage company.Muriel Sabir
Deb was extremely helpful! I was running late and she made time for me to get moved in!
Very nice and clean storage areas! Reasonable prices and friendly customer service!
I needed a temporary storage facility and have used this establishment more than once, they offer good rates and service staff helpful in selection process, their interests in your needs will be understood
Jordan C is amazing! I am a return customer from 11/28/14 to 3/3/15. Thank you!!
Everyone is always so helpful and friendly, very pleased with this place. Highly recommend!
Love the staff here, great people theyve been a big help. Units are top notch cant complain
Great employees and facility! Will be using them for all of my storage needs from now until the end of time.
Excellent service excellent space all around highly recommended !! Staff is on it!
Great service. .awesome staff. .they were so helpful. .i would use again
Lisa has been so helpful and lovely. Had a great experience!
Jordan and Lisa were great. Close to home and can get into my space 24/7.
Great customer service by Jordan Cunningham. He was kind and answered all our questions. Thank you for all your help.
Got Great Customer Service From Jordan Cunningham, I Always Get Great Interaction When I Communicate With Them On The Phone Or Personally
Great service and clean facilities! Thank you, Jordan for all of your help answering my questions.
This place is by far the best storage unit Ive rented from.. Very clean with superb customer service!!
Love it! Great customer service received from Jordan today. He rocks!
Thanks Zach for the friendly and helpful service! Also Deb for accommodating our delayed arrival.
Great staff, Jordan is a great manager. Clean and well kept property
Highly recommend to others looking for clean place to store stuff and the staff is great and friendly
They always let me know when my bikinis due and really nice about it!
Good place. Nice manager. She very helpful.
Debs the best. Great customer service. Very helpful!
Everybody was really nice especially Lisa and Jordan. I had a good experience.
Jordan was awesome and super helpful and so was his boss I really appreciate you guys
Nice people. Mike showed me units and was very polite. Good job.
I appreciate how the staff cares for the property, and keeps watchful eyes out so that it is well maintained and safe.
Lisa (manger) very helpful, informative, and awesome customers service and staff (Jordon)
Dev the lady that helped me out was really nice , a really welcomed atmosphere
The guy there was nice and made sure we had the right size space. Thanks
Quick, easy to reserve, staff was very accommodating. She knew exactly what to do.
I am completely satisfied with location they are amazing friendly and attentive!
Lisa is great thank you Evans they dont have a ramp for truck loader
I recommend life storage to my friends and family. They have reasonable price and clean unit.
Best storage place ever!!!! Theyre helpful, kind and its a great space!
Very friendly staff easy to work with the facility was very maintained
Excellent service and clean facilities. very happy with this place!
Great place of business! People are always friendly and helpful!
Lisa and Jess were so friendly and helpful😁
Great Customer Service the ladies up front was great
Location is always clean. Lisa and Jordan are very helpful and friendly.
Excellent location, excellent deal. Great customer service. A+++
Nice place. Friendly staff. Very happy with my visit
Great experience, friendly service, I would highly recommend.
Excellent customer service! Thank you Deb Compson!
Never had a problem always willing to assist... great service reps !!
Place looks clean and they got a nice young man working there
Great customer service! I recommend this place.
Had a great Experience and the staff were wonderful.
Great location. Clean and secure. People are nice too!
Great place to keep stuff safe. The employees are awesome....
Great service and friendly staff. Highly recommended.
Very clean great service and very helpful with all my needs
Clean place. Aubriona and Lisa were really nice to us.
My experience with life storage is great 👍 and with very pleasant experience people 🤗
Very amasome helpful people, clean and easy to use.
Quick easy and Lisa was amazing!!!! Great prices!!!
Awesome facility! Great people. Very helpful.
Just got storage and the Guy Jordan was very helpful and thorough!!!
They got great customer service
Awesome place, everything I was looking for in a storage space.
Deb does a great job and is very helpful.
Life storage is the best place to store things. You can tell they care.
Sheree was great!! Very informative and extremely pleasant.
Great facility and very secure, not to mention a great staff
Clean facility also friendly staff and helpful staff members
Great folks. very courteous and professional. thanks.
What a great and very helpful manager.
Clean property! Great customer service.
Its in a good lacation and eazy to find the staff is friendly
Great Staff. Clean Facilities.
Great place to go and nice people.
Everyone is so Nice and very helpful!!
The staff were super polite.
Great customer sercice very helpful
Lisa is fantastic! Really nice!!
Clean, safe and great staff.
Great service..quick and easy
Great location and good management.
Fast, friendly professional service.
Polite and friendly employees AND VERY PROFESSIONAL
Very clean and great service
Great Customer Service by Zach
Great Customer Service!
Very fast and friendly and clean
The Management there is great!
They are the best,especially Lisa
Great service from Lisa.
Great customer service!
Nice employees, great location
Neat and clean
Friendly staff. Clean property
Deb was very helpful
Nice property nice ppl
Great girls in office
Great job
Great job
Great service!
Nice staff
Would tell other people
Service was great
Clean and secure location
Clean and secure.
Clean location, nice people
Great facility
Awesome people
Good prices
Great
Great
Very helpful
Staff was friendly. Facility was very clean.
Great place
My stuff there
Clean location.
Total reviews rating 4.8
197 Reviews for Life Storage - Columbus 2023:
Review №1
2021-12-20Teresa was extremely nice and did a very good job explaining everything to me perfectly so I can understand.I would recommend , and especially if she’s behind the counter! thanks Teresa
Review №2
2022-05-12This location is perfect. I had rented here a few years ago when it was Bobs Storage & loved it. I needed to rent again, and I wouldnt have dared to go anywhere else. I went in today and everything took about 5 minutes including actually seeing the unit. Lyndee was super helpful, cool & FAST. 5 stars all across the board.
Review №3
2021-07-29I have been using Life Storage for over 5 years for my storage needs and have always had amazing experiences. Today I was serviced by Lyndsey, and she was absolutely phenomenal!!! Her personality is refreshing, so warm and friendly. She made me feel so welcomed and assisted with all my needs even let me vent a little lol I highly recommend not only Life Storage, but Lyndsey for your customer service needs!! She rocks!
Review №4
2022-03-10The staff was very helpful , nice and just amazing people to talk to 10/10
Review №5
2022-06-21Gate is broken without letting me know. Increase in price with a decrease in service. No Fax number to fax in my notice. I will never use Life Storage Again.Also, ignore all the 5 star reviews with no comments. They ask you to leave a review when you get a unit and make it awkward if you say if you dont want to. Very Shady place.
Review №6
2022-02-04They continuingly raise their unit prices every few months...They raised my unit price in November 2021 and I just received an email saying they are raising my price again starting March 1, 2022... Im currently looking to store else where...
Review №7
2020-08-31Lindsay was pleasant and professional. The entire process was seamless and easy. Everything was exactly as explained when I placed my reservation online. I also had an encounter with Lisa as well and she was also pleasant and professional. I would definitely recommend Life Storage to anyone in need of a unit or a moving vehicle!
Review №8
2020-01-22Tonya assisted me with securing my unit. She was excellent waking me through the process and ensuring my unit was to my satisfaction. I would also like to say the guy I spoke with initially was excellent in walking me through initial steps of securing my reservation. Excellent staff both in person and on the phone. Love 24 he access and each unit comes with individual light.
Review №9
2019-11-05My experience here has been absolutely outstanding. I believe the lady who helped me was Lisa, she was very professional and polite and quick to answer questions. She was willing to go out of her way to show me multiple units and discuss prices with me . I definitely will recommend this location.
Review №10
2019-09-09Lisa was very helpful with solving a very worrisome situation that occurred when my unit was canceled and rented to someone else. She was very friendly and corrected the situation at no extra charge to me. I highly recommend that any future tenants for this location attempt to work with Lisa Garven when setting up the rental agreement!