LC New Albany in New Albany
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New Albany, Franklin County, Ohio, US
Site: https://lifestylecommunities.com...
- Monday:10AM–6PM
- Tuesday:10AM–6PM
- Wednesday:10AM–6PM
- Thursday:10AM–6PM
- Friday:10AM–6PM
- Saturday:10AM–5PM
- Sunday:10AM–5PM
Yall really raise rent 30% or more between terms huh? Have conditions improved over 30% compared to the previous term? Or are you just looking at the market wanting to make a quick buck? This is why generations are doomed to lose the American Dream as we are priced out of it.
If youre a current resident get an attorney. The LC/Nationwide Energy and their affiliates are not in compliance and you are entitled to compensation. Lets not let organizations like this continue with their illegal and unethical practices.
Lived at LC 4 yrs ago then moved to an apartment complex on warner rd & it’s been a blast ever since. Can’t believe time was wasted at LC when I could of been here all along. I never once dared to release at LC but ive released 3 times here, happily!!
Pray you never have to deal with the management while living in this “wonderful community.” The move-out process was a nightmare. They will absolutely charge you to replace the carpet and blinds which totaled over $1,000. Pet fees and deposit cover none of this. All you can do is roll over and pay the fees because of their “policies.” Do your research and know what you’re getting yourself into with this company.
I’ve been living at the Farms since 3/2019 and have enjoyed it thus far. I recently set up a transfer to move over to the exchange as I wanted some upgrades as well as the private street entrance. The community overall is a great place and I like that it’s close to work. The utility bills have been very reasonable (I’ve read reviews where people indicated their bills were high). I currently have a 2 bed room and my total utility bill can range from 130-150, although that obviously depends if it’s very hot out or cold, so give or take a few dollars. The community is very quiet as well and have no issues with any noise.Through the whole process management has been great (Lizzy has helped me both times; initial move in and transfer). The maintenance is great too. I had an issue with my sink and they replaced my sink within a short time (same day). I definitely like that I have a lot of area around to walk my dog as well. I definitely don’t see myself leaving the LC (unless I purchase a home). I definitely recommend it to those looking to move to the area.
If you’re expecting to move in a clean apartment, think again! Management has made it clear that they do not replace carpets after pets have lived on the premise. So make sure to ask if the carpets are new prior to move in!In addition only move here if you are expecting to deal with office employees who are unprofessional. I had an email exchange with one who couldn’t provide any answers what so ever, but was keen to keep repeating themselves “as stated” “therefore”, etc. rather than just letting management contact me.And one last point.. they only care about your money. They tried to charge us for carpet replacement because of a few stains on the pad. However, I have multiple maintenance requests proving the furnace kept leaking and flooding our apartment with water. I mean you could literally splash for all the water that puddled on the carpets! Ridiculous.
I moved into the LC about 7 months ago and I love it. Everyone is amazing and every time I had to call maintenance or the office everyone was polite and extremely helpful. If you ever need to call the office for anything please ask for Jordan Harris. She is an absolute joy and helped me with the issue I was having in no time at all. Big thanks to her. 💛
We have lived at the LC in New Albany for the last year and a half and loved every minute of it. They offer extended lease options which is awesome as the rates stay the same. We’ve never had any problems while in this beautiful community. The staff has been great. When the unexpected happened, they were always so quick to respond and fix the issue. The maintenance team is always so friendly! They maintain the property well and if we weren’t moving out of state, we definitely would’ve renewed and stayed longer!
I live in the older buildings of the complex (The Farms). It seems like these buildings were built better than the new ones. I feel like my utilities bill is higher than other places because NEP is too expensive, however its never been to the point of unmanageable. This winter was very cold, I expected a higher bill. I live on the second floor, and didnt feel the need to turn on my heat until it was end of December. I have one window that lets cold air in, but I had just moved and didnt want maintenance coming to replace or fix the window, keeping it open to let my warm air out, but I will be sure to have them do that this year if I plan on staying. Appliances are fine, parking is great in my area, I face a field and storage unit so I dont have to look at anyone. I would recommend people actually tour the unit that will assigned to them BEFORE signing a lease. That way, you can check everything out; appliances, sinks, floors, possible neighbor noise, etc.I have had to complain a few times about neighbors; its a community with mainly young professionals, so a lot of people are around a lot, and every time the office has reached out to those neighbors the next day. I feel safe living here on my own, my dog loves it, and the leasing office staff have been nothing but wonderful to me.I dont think its possible to find the perfect apartment, but I like living here. I just wish New Albany catered more to the younger crowd, but thats just how it is. Research the area; if you think its a good fit, welcome home!
I loved this place at the beginning. Quiet neighborhood, management seemed nice, my maintenance requests were always addressed timely, apartment was spacious...Upon moving in, we were given a move in checklist sheet which we had filled with remarks and observations about the condition of the apartment before we even moved anything in. Carpets were worn down, there were stains here and there, especially on the stairs, terrible paint job throughout, the kitchen floor was peeling off (which as I was moving in someone came to replace and just helped himself to walk right in), door handles had dents all in them, I can go on and on. Needless to say, this apartment was NOT in perfect condition when we moved in. We even had the carpets professionally cleaned while living there at OUR expense. Before we moved out they did a walk through and even said as long as its cleaned then we should be good to go, which we paid for the apartment to be cleaned.I just received my final statement and low and behold we are being charged for the carpet replacement and the kitchen floor vinyl and well as downstairs.I called to try to resolve the issue with the leasing office and was told that theres nothing they can do that the carpets were stained on top (which was caused by mineral makeup and easily can be removed - I know this because we had the carpets cleaned at our expense while living there and it came up with ease) and the padding and the vinyl was stained... NO... the carpets were already dirty and worn when we moved in AND how can they know that the padding wasnt already stained from the previous tenants who lived there before us? She said they check before every move in... well if thats the case why did we move in to old carpet? I even wrote these details on our move in sheet upon moving in!Plus, my roommate was there while they were doing the move out walk through and she had mentioned the vinyl being dirty and he advised her we paid the cleaning fee and she assured we would be fine and wouldnt owe for that.Also, towards the last couple of months of us living there, they completely stopped acknowledging our requests all together.Im very disappointed in this experience and company. I had nothing but good things to say at first, but they quickly earned a low satisfaction rating with us.
We moved to LC New Albany Villages in December 2018. I have searched for the best apartments in New Albany and finally found this beautiful one. So I would like to help others to find a best home in New Albany.The Amenities are a big plus here especially the swimming pools, volleyball court, within community there is a restaurant & 24*7 365 days Gym which is well equipped with all the cardio, machines, free weights, & a large workout space, free group fitness classes.No apartments will have this kind of Gym.The washer & dryer are included. Water,Power&Sewer are all included in one bill which makes us easy to pay at once.We are 2 people living in 2BR 2 BA.Our utility bill will come around $200. Trash pickup at door facility is one thing I like the most.There are many floor plans 1,2,&3 BR with and without garages which are affordable.Basically this is a large community with 3 small communities together named The Villages, The Farms & The Exchange. The Exchange is the newest one but little pricey. We can check all the floor plans and the prices in the website. A lot of free parking spots will be available. We do not hear sounds from neighbours through the walls which is awesome.Very near to all the grocery stores, restaurants and library. But there are negatives like we got an old washer & dryer which are not cleaning properly ,we asked for replacement but they did not do. And our move in process did not go well because of the rude manager. She will not listen or understand from our side and talks very rudely. Finally this is a decent ,clean, &quiet community which feels like home.
I have lived in the exchange since it opened in May 2017. I have been highly satisfied with the leasing office, the fitness center/personal trainer, and maintenance. I have run into a few repairs and complaints that needed addressed and everyone I worked with was very professional and helpful. All LC leasing office employees are respectful and always happy to help assist me. They even helped carry my packages! Talk about above and beyond service! I use the workout facilities and the personal trainer. Andrew is AWESOME! He is super positive and motivating which really helps keep you on a good routine. I highly recommend checking out the LC New Albany!The only thing that stinks which is out of their control and will be better in the long run is the construction on the oblong-about. But this will help increase the parking spots and also add more shops and curb appeal to the area. Thank you!
We chose to live at LC New Albany because of location and the beautiful property. After viewing the floor plans we were very impressed with the options available and settled on a newly renovated Bentley 2 townhome. The leasing staff was extremely helpful and even after moving in are always willing to quickly resolve issues.
Ive been a member of the LC community for almost two years now and recently have switched from the Riversouth location to the New Albany location. Up until this point my stay with the LC has been subpar at best. Recently I have been experiencing an issue where my electricity bill has spiked to 10x the normal community average. I work 12 hours a day, 5 days a week, live by myself, and am almost never home. I have reached out to various members of the property management and have received zero help and also zero respect. My bill has spiked to over $600 and they are failing to see an issue here and claiming that it is not their job to help with utilities and I need to reach out to the energy company myself which I have already attempted. One member of the team was more concerned with arguing with me than with helping get the situation fixed, making condescending remarks about how I can start a payment plan if I cant afford to pay the bill. My frustration is not that my bill has clearly skyrocketed due to an unknown issue but more so regarding the way the LC has handled the issue. This is definitely not the first time I have received disrespect from the staff at New Albany. While my stay at the Riversouth Location was okay, my experience at the New Albany location has been so negative that I will never stay at any LC location again. I will make sure to let everyone know about my experience and I will warn all of the negatives of this community. The problem still remains as my bill increases exponentially. Hopefully I can get this situation resolved. Beware of LC and stay away!
I have lived here for almost 3 months and I cant express just how happy this community has made me. Moving from out of state, I was really leery about how this would work out for me. The staff has been amazing! From doing a face time tour of the community and the units, to my move in day, and so on. Everyone in the office has been very welcoming and have made this place feel like home. Whether I have needed assistance with maintenance issues, advice about the area, package deliveries, or even just simply having documents printed, they have addressed every need I have had. I especially want to thank Hannah for making the move so seamless and for always being available for support when I need it. Having the gym on site has also been great for me. The facilities are really well-kept and the wellness manager has been a great help to me. The community itself is beautiful. You will always see neighbors out walking their dogs or kids playing in the pool when it is warm out. It is very family friendly. As far as affordability goes, it is very reasonable and well worth the cost. Parking is never an issue and I like the layout of the units and the amount of storage space they have. I dont think I could have picked a better community to reside in as a first timer in Ohio. It really is starting to feel like home and I will most likely renew my lease at the end of my current term.
This place has been nothing short of perfect! From the time we first moved in to our one bedroom, to us upgrading in the middle of our lease to the town home they have been so accommodating. All the girls up front in the office are fantastic to work with, they all have pleasant personalities, they listen to needs and they meet them, obviously within reason! The amenities are amazing having a restaurant on site, and many near by is great, the pools are awesome and haven’t felt like it’s ever been to crowded. The maintenance crew is quick and prompt and good at what they do. This company has a lot of residents and a lot of apartments to tend to and i think they do a fantastic job! Every place typically has a few bad qualities, I’ve yet to find one. We love this company and plan on staying with them until we find our forever home! This company has truly stepped up the game for other complexs, this a community that I’m glad to be apart of!Thanks for all you!
Apartment exteriors are nice, as are the shared ammenities. The quality of the buildings at poor at best. Walls are poorly insulated, and doors have huge gaps in them. Elective is purchased through a third party causing rates to be much higher than average, and you basically have to have the furnace running all year in order to keep the house a consistent temperature.The first floor is unusable during the winter. Even after plastic wrapping the window and adding more seals to the doors. I run a heater down there just to be able to sit in the office.The office staff are very nice, and usually pretty helpful. Moving in, moving out, and even switching to a bigger unit was very easy. Im always greeted with a smile when waking into the office.Maintenance requests are usually answered pretty quickly, but Ive seen their crew open my drawers and eat my food off the counter via my security cameras.As far as safety, Ive had only one problem. My front door was kicked in last year. Nothing was stolen because of the alarm I installed. Also, my neighbors car was stolen from the back parking lot.Overall, the apartment is decent. Youre going to have to pay $100-200/month more inorder to find anything better within 10 miles.
I am BEYOND pleased with my choice to live at LC New Albany, quiet neighbors, plenty of parking, walking distance to mailbox (and they hold your packages at the front office if you need to). My apartment is so comfortable and the utilities are perfectly reasonable considering my uses. I always feel safe coming home at night and absolutely love that there’s a bar/restaurant with swimming pools within walking distance! My only wish is that I could afford a townhouse with the garage and balcony but maybe someday! As long as I’m renting I definitely will be staying with the LC.
We have lived at LC New Albany for 2 years and love it! The staff takes care of any issue you have and is extremely responsive. There are plenty of dogs in the area and we love all of the green space. The majority of people pick up after their pets and are very friendly. Maintenance always takes care of anything you need. You dont have to worry about anything! We truly love living here and would refer any of our family and friends!
Pleasant, friendly, knowledgeable staff in LC Leasing Office. On the few occasions that my apartment needed maintenance, the gentlemen that performed the repairs were friendly and before leaving, asked if I needed anything else. The grounds are kept nicely and in the summer the pool is very clean and well kept. Moving to LC Villages has been a very positive experience!!
I like living here and the community is pretty good, however the energy costs are ridiculous. My previous condo which was 3 stories and about 800 more Sq feet had cheaper energy costs. How is this possible? It should be illegal the way they price gouge the energy costs here. There needs to be class action lawsuit.
I was a resident for 2 years and we lived in the farms. I dont think the apartments are worth the rent each month. We paid $1250 per month (rent, $70 in cat fees & $100 for a detached garage), and got a 2 bed room & 1 bath. They have fake Stainless Steel appliances, not a whole lot of storage and the one bathroom really sucked! After a month of living there, we regretted getting the one bath and wish we would have gotten the two bathrooms, but we were afraid of having less space.We were forced to have a 3rd party utility company, Nationwide Energy Partners. The power went out ALL THE TIME & they charge you ridiculous fees!! One time last winter, the power went out for 24 hours and it got to 48 degrees in our apartment that night. Even ABC6 came out to speak to the residents about how the leasing office & power company were taking their sweet time to fix it. You are forced to pay for a trash service, even though we were 5 steps from the dumpster.The neighbors can be quite annoying. They are not mindful of how loud they are while partying all night, they always left their trash outside which would end up on our patio, they take their dogs out without leashes - Ive gotten bit three times by my neighbors dog because they failed to put him on a leash & I just kept getting a sorry from both the leasing office & neighbor. The leasing office would send out email reminders to put pets on leashes but that was all they did. The neighbors didnt do a good job of cleaning up after their pets either. Our neighbors parked in the fire lanes and the leasing office turned a blind eye when it came to that.When we moved out, our cats scratched up a corner of our carpet & left minor stains. In our last apartment, that would have been roughly $250-$300 to fix. LC repaired ALL of the carpet & tried to say All of the carpet had to be replaced. You are charged at a 5 year prorated life. You are only being charged for the remaining life of the carpet. It cost them over $1K to fix, and they charged us roughly $600. It was not mentioned in our lease and they didnt tell us this when we came to view the apartments. Its very disappointing. So, FYI - if you move here, be sure to keep your carpets SPOTLESS and if you have any pets, be ready to kiss $600 or more goodbye. They do in home inspections prior to move out and we never heard anything about it. We assumed (which we shouldnt have) that everything was fine. It would have been nice for them to let us know Hey, this carpet is not looking too good. Please try to treat it as best you can, then I would have gotten it professionally cleaned so I could have saved $600.
I moved into this LC New Albany community about 6 months ago and wanted to give it some time before I wrote my review.The Good:Leasing staff is incredible, Cristina was (and still is) an absolute pleasure to work with, my daughter loves visiting her (and others on the team) and she made the entire leasing experience seamless. When a few issues arose during the move in, she was responsive and extremely helpful.The apartment really feels like a condo and often people are surprised I am renting when they see the community and the apartment. It is quiet and feels very well constructed (minus a few areas for improvement which will be noted later) the brick streets are a nice touch and I love how each unit is slightly different around me.Having a community wellness manager is awesome, Andrew came up with a fitness plan for me and the gym is really nice. Its super convenient to walk down the street to work out and I am really enjoying the personal training thats available.The Bad:Like many reviews the parking situation does feel haphazard. In my area, (and my apartment type) it has been challenging as there is not guest parking available. There needs to be additional options added for parking as the closest (to my knowledge) is across a closed off street.Its great that the community is so dog friendly, nearly everyone seems to have 1-2 and for the most part are respectful. My unit being on the end has a nice grassy area but unfortunately has tons of dog poop. Granted Ive not complained about this, but does get annoying stepping in it every time I am getting into my car and I dont even have a dog :)Coming from a Casto community I was used to a same-day maintenance resolution. Here, it does seem to take significantly longer to have something resolved, granted, I could have been spoiled.And yes, like many others have said, my first floor is freezing. I need to get a space heater or something as during the winter is is significantly colder than the rest of the place.In closing, I am so glad I made the move here. I still feel even with these concerns, the good far outweighs the bad and I do feel that theyre making significant strides in making improvements, once the construction is done, it will greatly improve the look and feel of the neighborhood and I am excited to see what else is next. I dont regret my move here for a minute.
Leasing staff was outstanding Taylor and Meghan were extremely helpful to me and my son when I helped him get his first apartment. The site was very clean and the units are gorgeous.
I have never had this bad of an experience with an apartment complex than LC New Albany!!! The management hasnt treated us very well and I never feel like I am taken care of as a resident! Especially for how much I pay to live there! So I am breaking my lease to move into a bigger apartment with LC New Albany and idk how many times they have told my cousin and I so many different number for what our appt is going to cost and have had so many hidden fees pop up on us that we werent properly informed about. The property is amazing and the apartments. I would have much rather canceled my lease and not have dealt with the headache they have caused us.... I really want to say that I like it here but with the problems I have had it would be very hard to say that!
I have had a great experience living at LC New Albany. My girlfriend and I are currently in our second lease term and plan to renew our lease again next year. The amenities are great and the leasing office and maintenance staff are both very nice and helpful!
I live in the newer section referred to as “The Exchange “. They look nice but the workmanship on these units are poor. Also, you would think that they are very efficient being brand new but my latest heating bill was $337. That’s the most I’ve ever paid at an apartment in Columbus and I keep the thermostat set at 67/68 and never higher.****UPDATE*****My microwave and dishwasher needed repaired even though they were less than a year old. Because they are under warranty I had to wait almost three weeks before being repaired. Keep in mind when moving into a new places at the LC.I just received another high NEP bill, $405. These units are equipped with electric heat only. This is cheap for the builder to install but costly to the tenant with the temps we have in Columbus. The den is very drafty which adds to it. I’ve heard the same exact complaints from my neighbors. I’m paying $1500 a month for a 3 level in the Exchange and I hear the price is even more now.My in laws live in the Farms and it seems the older apartments are better as far as heating/insulation goes.
Ive lived here just short of a month so far. I moved from my own house to this apartment. I didnt know exactly what to expect.As an employee (if you Google my LinkedIn, you may see this), I also hoped that the experience was going to be as positive as we say its going to be.So far, yeah. I get it.In 3 weeks, youd wonder what Ive found to be so great so far.Everything.- Leasing Team. They seem to really care about getting things done for you. For you. Personally. Like, they care. They reply promptly and courteously and handle things as fast as they can.- Maintenance! Wow. Seriously, its been years since I lived in an apartment and I didnt know what to expect with maintenance. These guys impress me every time. Ive had several routine maintenance issues, and all of them have been solved the next day. Examples: replace broken door bell button; repair leaky supply to the toilet; fix some wall holes and paint; re-attach dryer exhaust hose. Simple stuff. Which in my past experience... simple stuff rarely gets prompt attention from the leasing teams, if youre even lucky enough to get service elsewhere. So these guys already get points for the fast service. But even better, the workers who enter my apartment and do the work are pleasant, kind, and friendly. They are tolerant of my rambunctious dog, which earns extra points. And they know what theyre doing and get the job done. Makes me wish I had them to call on at the house that I left.- The location: Not everyone has this here, but I have a view of the woods from my windows. When theyre covered in snow, they are beautiful. Even without that, the exteriors of the other apartments are attractive, and well maintained. Nothing run-down to have to look at around here. It makes me feel like Im in a big step-up from the places I used to live in before my first home.- The Goat: with the app, Ive ordered delivery 3 times, and its come to my door promptly and always faster than I expected. Ive gone into the restaurant once, too, so far. Its nice to have such a fun place be a part of the deal. And their food, if you havent been there, is awesome.- The neighbors: Ive met my downstairs and next-door neighbors, and one guy across the street. All of them are nice. Lots of tolerance for dogs (and their inevitable sounds) in this neighborhood, too.- The ambiance: Its quiet. Peaceful. You can hear your neighbors do some things, as is true in almost every apartment. But you dont hear much. When you take a walk outside, its quiet and its a relaxing scene. During the recent sunshine (it is winter), I saw a couple with their dog playing in the open field; and another couple guys throwing a ball around. Its a place where you just want to do those kinds of things.I know this post is self-serving to some degree, but all of the above are honest assessments of living here so far. I am not being paid for this posting; and I wasnt even asked to write this review.Id recommend the experience to anyone.
This place is a great place to live, especially for the price. You have a free gym membership to their workout facility (one of the better apartment complex gyms I have seen: free weights, squat rack, actual bench, bikes, treadmills and much more). Parking is easy to come by, my roommate and I work odd hours and still are able to find a spot close to our apartment, if not right in front. You have a grocery store, gas station, and restaurants all within a half mile. Three pools, beach volleyball courts, and outdoor/indoor bars which are perfect during the summer time.We have had some issues with AC, heating, and our sink. These have all been rectified quickly and with great care (mostly done by Shawn who is one of the maintenance guys). Very professional and has great attention to detail.The one drawback from the place is the thin walls. We can hear everything (something that most apartment living has) but nothing turning on a fan can’t fix to drown out the noise.I have recommended this place to my friends, and they have had great experiences living here as well.
LC New Albany is an absolutely beautiful place to live. The price is affordable and all the amenities make it worth every penny.The real gem of this place is the professionalism, ability to adapt and friendly outlook from the ladies that work in the front and leasing office.If youre looking for a new home, LC New Albany should be at the top of the list.
I have been living at the LC New Albany since September 2018. Property looks nice however it is very cheaply made. The countertops dont even connect to the wall. I have made several maintenance requests since moving in September and maintenance takes WEEKS to come. I have had to call 3x and when they finally show up they dont fix anything. They say they need to send a contractor or electrician for everything. Management states they only have 2 maintenance employees for 1200 properties. TERRIBLE!!! I have recommended people to move here only to tell them dont bother. I am currently taking the steps to file a formal complaint. If you like to waste 1400 a month on a nice looking property with poor management and maintenance this is the place for you!!!
We live in a 3 story town home and we cannot get out of here soon enrich. Neighbors consistently have parties during the week with no help from the leasing office. Multiple neighbors and I had their tires slashed one weekend and the leasing office did nothing. Also had a couple car break ins and one of our neighbors had over $5k worth of work tools stolen. Pretty terrible service for paying outrageous amounts for cheaply made apartments. Also utilities are more than what you’d pay for a 2,500 sqft house. AT&T is the only service provider so no surprise they gouge you with their prices. Would not recommend this poorly managed apartment complex to anyone.
LC New Albany is a Beautiful community with number of amenities. It is a safe, active community, with a gym, restaurant/bar, community activities.We’ve been living at the Farms since 05/2017 and have enjoyed this place so far.For the price and amenities you cant beat this place.We chose this apartment because of budget, space and access to parking.Great and speedy service by the Leasing office and maintenance crew.
I moved into the Exchange in July of 2017. I signed a lease for an apartment away from major roads to keep the noise to a minimum. While I was on vacation, about a week before my move in date, I found out that they had rented the apartment I signed a lease for to another group of people. Although I had signed the lease first, I was told to choose another location as the other group had already moved in. I had very limited choices for a new location and ended up on the corner of the entrance to the community, which was very busy and noisy. I was compensated with about a weeks worth of rent, but had I not accepted, I would be without a place to live. The street noise throughout my time in the Exchange was not worth the week of rent. It didn’t help that a large road construction project to build a roundabout started about 2 months before I moved out that went on a few feet from my front door.The unit itself was nice. You could tell that quantity was prioritized over quality when building the units as there seemed to be slightly different shades of grey paint on the walls, gaps in the flooring, and issues with water breaching the exterior of the unit, and a leaky toilet that still dripped water on the floor after 3 maintenance requests. Overall, it was nothing serious and I didn’t give it a second thought.For a few months, I never had a neighbor to the side of my unit. Once they moved in, I could hear conversations, television, footsteps, music, and all of the sex they had. I expected some noise, but I could hear just about everything my neighbors did, which was extremely irritating, especially since they liked to come home at 2 or 3 in the morning on the weekends, waking me up constantly.The parking situation was not ideal. For the first few months, it was a free for all and there would be no spots available at the end of the day. I even had people block my garage because of the lack of parking spaces. They implemented parking rules after a couple of months which seemed to help, but there were still people who completely ignored the rules who continued to do so through the day I moved out. There were also issues with people not picking up after their pets. You could tell where they lived because of the pet waste all over the grass and mulch next to their units. This never changed while I lived in the Exchange. In addition, the trash/recycling service used in the Exchange picked up a couple of my packages from Amazon, even though they were on the opposite side of the garage from my trash. I’m not sure if they stole them on purpose or they just didn’t care enough about their job to pay any attention.Utilities are paid through Nationwide Energy Partners. I dont think I had a bill under $200 for any month, including the winter when I keep the indoor temperature set to 63 degrees. My average monthly bill for a 2BR/2.5Bath was about $225.The provided washer/dryer combo is also very poor. The washer has torn my clothes, the dryer has stained some with a black soot-like material, and the dryer takes 2-3 cycles to dry clothes. If youre doing a load of laundry, plan on 2-3 hours to finish.During my move-out walk through, I pointed out a couple of holes in the carpet caused by my puppy. I was told it should only cost about $250 to remedy, and I realize this wasn’t an official estimate. After moving out, I received a final bill for just under $1,000. I was told the entire carpet was dirty and stained, which I completely disagree with. Beside the two holes, there was nothing I would consider anything other than normal wear and tear, especially on carpet of that quality. I ended up being charged to replace the carpet throughout the unit which seems to be a theme when reading through other reviews.If you don’t mind noise, can deal with pet waste on the ground, a crowded parking situation, and are prepared to owe money after moving out, you should consider this community. Knowing what I do now, I would not have rented here.
Having resided in this Lifestyle Community for 15 years at the Villages at New Albany Park apartments, my wife and I have enjoyed living in a place that’s safe, clean and well-maintained. Of course, being in our comfortable two-bedroom unit for such a long time, it’s expected there will be some natural wear and tear in any home. We were consequently delighted when Molly, our apartment manager, suggested that she would be glad to plan and oversee a quick “project” to revamp and spruce up our flat with a fresh, brand new look and feel. In less than a week, her staff completely repainted our apartment and installed all new carpeting, flooring and window coverings throughout. A big shout-out to Kenny on the painting, Luis for the carpet replacement and Mario for the new floors! Our special thanks to Trenton and Bob, the apartment’s experienced refurbishment team, who updated a multitude of things for us, from shower heads and tub faucets to a new microwave oven. This rapid renovation was completed by all of these professional staff, who patiently and carefully worked around us and our stuff so we never needed to leave our residence for even one day. From top to bottom, Molly and her team made our cozy apartment home new again in just a few days, and we avoided all of the time, effort and cost that would have been required for a move to a new place.Larry
Positives:*The app on your phone is super convenient as far as getting you into the mailroom, the gym, and pools.*The gym was a decent apartment gym, had a squat rack and leg press which was great. Offered classes which was nice, and tanning!*The pools were clean, wish there was a little more seating, but its to be expected with how many people live there. Great that it was attached to a volleyball court and restaurant.*Maintenance was prompt. Anytime there was an issue they were there within 24hrs and were SUPER nice.*When my cat got out they sent out an email to everyone which was super helpful and the neighbors helped me look for her.*Its close to Kroger and Giant EagleNegatives:Ive never left a review, but I felt this was necessary. I came from living in crappy college apartments (University Village), so I expected a nice place. While everything seemed very nice, organized, and put together at first, I was less than thrilled when the truth started coming out.A couple months in and the utility bills started sky rocketing (over winter was INSANE) $300+ to the point of me calling and complaining (remember I came from crappy college apartments, I know how to live like a broke college kid, i.e. unplug charges, keep lights off, keep unnecessary appliances unplugged, etc) Our heat was set to 70, nothing extreme. The people at Nationwide Energy Partners ended up waving some of my bill (weird, right?). Then I called the office who told me I could put a plastic film over my windows or a towel under the door because I could feel a draft. Mind you, these are BRAND NEW and I was the first tenant. I then demanded maintenance come and fix my doors, which they did. However, nothing was done about the cheap windows. The laundry door was a folding door that kept falling off the hinges, after multiple calls we just left it in our living room. Instead of replacing the metal they continued to try to bend it back. The walls are a matte paint, so be prepared for EVERYTHING to stain them. There are no lights in the living room or bedroom (cheap), so be prepared to buy your own then make a call to maintenance because they have to be the ones to install it. The cabinets dont line up. All in all this was a very quickly put together cheap complex.This is the 3rd apartment Ive lived in and never have I ever had to give someone a 60 day notice if Im moving out. My last residence I had to give them a 30 day notice if I planned to STAY, NOT move out. They send out ONE email (my fault for not checking promptly), but had no lenience and rolled us into another month-to-month lease for an extra month, prorated the rent, and costed us an extra $300.If you have animals LIE. DO NOT TELL THEM. I have a certified service animal and another animal who dont make messes. There were times where I would also dog sit for small dogs and they did have two messes I can recall in the house which were immediately cleaned up. Fast forward to move out time, I had the place professionally cleaned, the managers did a walk through and said everything looked great other than the blinds (which I knew), then BAM $600 bill for replacing ALL THE CARPET BECAUSE OF A SMELL. What. So, they ripped the carpet up and found TWO spots smaller than a quarter and said it left a strong animal smell. There was also a larger spot, but it wasnt from urine, it was from a spill. I walked through the place when I had it professionally cleaned and it was immaculate. After reading other reviews on here, this is a trend with people with animals. So after paying a pet fee and pet rent, being told everything looked great, I now have to pay to replace ALL of the carpet due to 2 quarter size spots because they couldnt do a spot repair.If you want to save yourself the headache with utilities and animal issues, and remember to tell them 60 days before that you want to leave (even though you signed a lease with an end date 14 months before) go somewhere else. If you dont have animals and you have all the money in the world to pay for utilities, this is the place for you.
This is my first experience living in an apartment complex, and overall, I am pretty happy.The pros:The apartment itself is in great condition.Great location: 20 minutes from downtown and far away enough to not have to deal with too much traffic. Easton is only about a 10 minute drive if you like that area.Excellent amenities: having a washer/dryer in my unit and a gym and a bar in the complex is awesome. Having that all included into my rent is even better.Maintenance requests are filled in a timely manner, and I havent been charged for any of the requests Ive put in.The cons:Not as much of a community as they play it off to be. People tend to do their own thing for the most part.This is the kicker: even though you will pay a fairly cheap rent for all the amenities and quality of units themselves, you will not be happy about your utility bill. You are billed by Nationwide Energy Partners, a company that is owned by the LC. They simply buy the energy off of the company that actually provides the energy, and jack up the rates. It took me about 5 months to realize it, but you arent exactly billed based on how much energy you use on a monthly basis. Instead, it seems that they up your bill as you get further into your lease. Im six months in, and my most recent energy bill was over $240. Thats outrageous for the size of apartment and how energy-conscious me and my roommate are.So again, great place, but they hide how you pay your utilities, so expect to pay about an extra 50-100 dollars per month towards that.
I had written an earlier review (posted 10/30/2018) regarding my experience with move out of the LC in New Albany (unable to edit so I am just re-reviewing) I was being charged for old carpet (which I had written was old in my move in sheet and charged for dirty vinyl). Since then, I was contacted and my issue was resolved. I really appreciate the understanding that Alyssa had for my situation. Im still only giving 4 stars though because my maintenance requests werent acknowledged (twice) towards the end of my lease. this was frustrating since I was still living there.
Charged us $800 for a few stains that were underneath the carpet upon moving out. Make sure your carpet is in perfect condition if you dont want a hefty bill.
Boyfriend and I lived here for a year with our registered emotional support dog. 3 years old and Fully house trained and somehow we received a bill for 400 dollars to replace the carpet due to pet stains and Odors? The dog’s area was primarily contained to the tiled 1st floor! We’ve always picked up after our dog and had many people comment on how well trained he was around the community. Don’t live here if you have pets and want to get scammed. Don’t live here if you care to have your utilities fixed in a timely manner. Especially when your AC is broken and your poor dog is to be left inside in the middle of August! Have seen plenty of reviews with other poor dog owners being scammed out of their deposits as well as a 400 dollar charge. Thank god we are totally done with LC. I won’t ever recommend them again!
Pros: Safe community, 24 hour gym during our year long lease, multiple pools, ample green space, overall attractive community, pet friendlyAll in all, our time at the LC New Albany was pleasant. We’re low maintenance people and understand that the apartments are mass produced and cheaply constructed. Probably not the best apartment for the price in the area but definitely a good choice.Cons: Thin walls and little noise insulation. I could hear my neighbor using the bathroom... let that sink in. It’s also a pet friendly complex, if you have a loud dog - your neighbors will hear it. If you have a 10 pound puppy that occasionally gets the zoomies, your downstairs neighbor may bang on the walls. Like I said, we’re pretty low maintenance and generally considered these to be funny annoyances.Cheap carpet and fixtures. We ended up footing the bill to have our carpet replaced upon move out, and I’m not going to dispute the fact that the pet staining was our fault (potty training our rescue pup was an ordeal). HOWEVER - I’m not entirely sure we wouldn’t have been charged even if we didn’t have dogs. The carpet wear in high traffic areas in just a year was INSANE. I’m a compulsive cleaner and pretty OCD about leaving shoes at the door, and even I couldn’t save the carpet. Also - if you vacuum and/or use a carpet scrubber, BE CAREFUL. My carpet scrubber latched onto a carpet thread and ripped up a decent piece (oops).Utilites are sub metered by NEP, so they’re higher than they should be. Ours ranged from $120-200 for our 600 sq ft flat in the Farms. That’s with 1 bathroom and 2 adults. The trash service is wild. Trash Cab was the bane of my existence. While convenient to just set your trash bags outside the apartment door 3 times a week, it did not out weigh the inconveniences. Trash was everywhere all the time. Inconsistent arrival times. They’ll randomly skip you too. It’s so awesomely bad. Oh how I don’t miss the mornings of pulling chicken bones out of my dog’s mouth from disposed-of, god-knows-how-old chicken wings that somehow ended up strewn all over the sidewalk after trash pick up.Emergency service was another funny antidote from our time at the LC. After a pretty big ice storm, our heater was frozen and shaking so bad our walls were shaking. A quick Google searched informed us the blades had likely frozen and a heater repair person would need to be called. The wise Google also advised its extremely important not to try breaking the blades loose with blunt force. I’m mentioning this as a bit of foreshadowing hehehe. Anywho, I call emergency service and realize I’ve been routed to the LC’s maybe third party? service that schedules the repairs. Nice rep on the phone struggles to find my apartment but is eventually able to get a repair man out. This dude shows up, busts in, sending my dog in to a crazy frenzy. He apologizes and heads back outside to begin the “repair”. Want to guess what he did? That man beat the heater with a wrench. It was so stupidly great, but hey - it stopped shaking. LC, if the heater stops working - You know what’s up now.Finally! The grand finale! We move out with no events and turn in our keys (I’ll note real quick, if we had renewed - LC was not going to raise our rent, so that’s nice for people looking to rent longer than a year). Several weeks later we receive and email with a bill attached for the replacement of the damaged carpet ($700+ ya’ll, that’s some pricey cheap carpet). The bill has instructions on how to pay for the repair. We could call in or we could mail a check to a disclosed address. What was NOT listed was their mobile app which is how we had paid our rent each month. I opted to mail in our check but realized it hadn’t cleared my account several weeks after mailing it. Note: LC provided a due date with a threat to turn unpaid balances over to collections. I emailed the LC and they confirmed they had not received the check because the address they had provided for me to mail it to was NO LONGER VALID. Having a sizable check floating around in the mail was not ideal
Nikki hung up on my girlfriend as she was asking about our charges to our old apartment. Nikki at the front desk has proven time and again to be not be able to handle a complex this big. Mystery charges without explanation, black mold in my apartment, and a true lack of care for anyone in her complex. I have 5 pictures of the black mold in my apartment that I’m sharing once they’re uploaded. If you want vague communication and barely any answers, come see Nikki!
To be honest the community, location, and neighbors are wonderful but the apartment staff are rude and unprofessional and only care about you up until you sign the lease. I had multiple issues after moving in and the sweet girl who helped me sign my lease was of no help. Please know this opinion is not just mine- several neighbors have had the same experience. The staff will lie about anything to get you to sign the lease and then you are on your own! Maintenance staff is not much better: they kicked my dog twice while taking care of a request. Also know: I have heard SEVERAL other neighbors who have similar stories about the office staff. If you are thinking of moving here please think twice.
When moving in we had to do a deep clean of the apartment it was dirty and very dusty they said they had replaced the carpet but it was obvious they didn’t we had to send them pictures of the stains then they had us move our stuff out again so they could then replace it they just changed how the trash is handled it’s horrible everyone has trash on there porch every day makes the community looks terrible
Been living in a 3 story townhouse in the exchange for about a year.Pros: The front office staff has always been great and maintenance requests have been handled within a day.The layout is great as theres lots of space - floor, counter, and cabinet.When we first moved in our neighbor had 2 large dogs that barked all day and night, but it was a faint noise which tells me the walls arent paper thin.We dont seem to have insulation issues like other reviews have stated, but Im not surprised some people have that issue. The townhomes were clearly built in a rush so Im sure they arent all built equally. We may have just gotten lucky bc our utility bill is pretty standard as well, which seems to be a general complaint for people.Most bad reviews here are complaints about the new parking rules, but those were probably the people who made parking an issue. Someone near us used to literally park a boat where people were supposed to drive to get to spots. It was a nightmare so everyone who lives with me was super thankful when they implemented the new rules!Finally, I like how safe the community is. We accidentally left our garage door open all day yesterday and nothing was even touched.For the price and amenities you cant beat this place.Cons: now that the new townhomes are built the gym is WAY too overcrowded. Its great we have actual weights and an updated gym bc 99% of places dont. Would be great if we got another gym just to lessen the wait time for certain machines. Also, small children shouldnt be allowed in the gym - its extremely unsafe and they run around like its a playground.Central College Rd. is supposed to be 35 but people drive 50 which adds noise if youre bothered by that.Washer and dryer sucks. Washer doesnt really wash anything. Dryer takes numerous (4-5) times to dry to the point where its just exhausting to wait on.
Everything about the LC communities, this one in particular, is a scam. They will steal your money and break your heart. My husband and I made so many memories while living here, we got married, we brought our puppy home, we started our family, and now that we have moved out and are being scammed out of over $700, those memories are in jeopardy of being ruined.If you have a pet, do not under any circumstances tell them. They will find a way to make you pay for carpet replacement, even when they cannot prove that it was from your pet. Our puppy was never allowed on the carpeted surfaces unattended. They have pictures that they say prove there were pet stains in our unit, however the only picture that could be from our unit shows a completely different floorplan than the unit we lived in. Even the staff claims they cannot recreate that picture, yet they stand by their lie that the stains are from us. We also have pictures from before the carpet replacement and after that show completely different markings on the walls. There is no physical way possible that the pictures they claim as proof are from our unit.I have read several other recent reviews that say the same thing, so this is obviously a scam they are running right now. If the carpet is cheap and needs to be changed, they need to stop blaming their tenants and own up to the fact that they used cheap carpet. There is no way that this same thing is happening to multiple people all at the same time without it being a scam.We also should have heeded the warnings about the electric bills. We never paid less than $200 and our highest was almost $500. They will tell you that with a larger square footage the bills will be higher. They will tell you that if you are on an end unit the bills will be higher. All lies. We just moved into a larger house than our unit was, and our last bill was less than $100 from AEP.Please heed this warning, these units may look nice, but it is not worth it and like us, you will regret making the decision to move here.
We relocated back to the Columbus area in May and were fortunate enough to work with Sophia G in the leasing office. She was super responsive, answered all of our questions and was extremely accommodating with us leasing from states away. Maintenance and grounds are on top of things and the condition of the unit when we moved in was superb. We love our townhome floor plan and all of the amenities available to us within the community.
EDIT 9/8: since I moved out (with absolutely nothing to do with the LC) I upgraded my review from 4 stars to 5. I got my whole deposit back, and everyone was so friendly and accommodating even after I turned in my notice. I’m gonna miss it here!!EDIT 4/12: Alyssa and Molly reached out to me regarding my issues with NEP & the new gym set up and I am pleased with the response I was given! I am hopeful that I will enjoy the new gym set up. Thanks for reaching out!I live in the Farms and I lived here 4 years ago at the Farms as well. Previously I lived in the Stansbury Town and I absolutely LOVED my apartment. Now Im in the Bentley town 1 bedroom. Although the kitchen doesnt have enough storage space Im happy with the rest of the apartment (I dont cook a ton so this isnt a huge disadvantage for me but could see how it would be for others).My parents lived in the exchange and could hear almost everything their neighbor did. On the other hand, the only thing I can hear from my neighbor is her TV/music if she has it a little too loud (which Ill just let her know, as were friendly with each other). It seems as if the farms and villages were built a little better than the exchange. Youre definitely paying more for the finishes and location at the exchange. The other thing is parking is WAY more tight over there, as where I have absolutely zero issues and dont need a parking pass at the farms.The biggest complaint I have is NEP, who they use for electric/water/trash. Its all one bill so its convenient but its definitely higher than any other company Ive used for electric and water before. Just keep in mind when youre calculating expenses. Ive been here since November and my bill has been between $150-200 a month so far. I anticipate it to go down a little now that the weather is getting nicer. When I was in the 2 bedroom, I paid around $300 a month. They do have VIP trash by your door which is convenient.The only other complaint I have is that I currently use the gym/tanning and they recently sent out an email saying they will be getting rid of the tanning and start charging for classes at the gym as theyre building a new gym and renovating the class structure. Im not super thrilled about this as it is a luxury to have free classes and tanning beds. I saw on Nextdoor that other people arent happy about it either so I hope they take some residents opinions into consideration regarding this.Overall, I am content with where I live and my apartment! I do recommend LC NA overall, but I would recommend the farms out of the 3 phases.
LC New Albany has exceeded my expectations! The community is well kept and offers exciting amenities! I for the most part have enjoyed THE CODE! (Gym). The staff there are amazing and always make sure to cater to your best interest. Shout out to Eunice and Drew especially! They do an exceptional job in making sure your gym experience there is nothing short of amazing! Great coaches! But more importantly even greater ppl! Love the atmosphere and There’s never a time we don’t get after it 💪🤟💪
I currently live in the exchange townhomes at the LC New Albany location. We’ve lived here for 3 months and we are already noticing issues with this company. The first month that we have been living here the management has decided to change parking rules for tennets. If you are renting a stanbury plus townhome (which is around $1600 a month) you are only given one space (your garage) and the other car has to park outside of the garage. The management said that this parking change was for people that live in Bentley 2 townhomes ($1300 a month) that do not have their own parking. Remind you that we are currently paying $300 more to only be allowed to park in or outside of our garage. I currently leave earlier than my roommate. Therefore, I will never have access to the garage with this new policy. Why is it the tenets responsibility to stress about parking when it seems like it’s a design flaw by the LC? By the way we are only given one guest pass for visitors and the guess pass is a sticker! If you have any more guest they are informed to park at the Goat which is far from the Exchange. Also there is not a lot of parking at the Goat either.The second month of living at the LC has been riddled with repair issue. We’ve had electrical issues since day one that hasn’t been fixed yet. We have also had issues with our dryer. I was so frustrated with the wait time on the repair that I repaired it myself.The third month of living at the LC has been frustrating. The OM fitness center was hit by lightning about three weeks ago. They have had restricted hours and have yet to finish repairs on the building. They have also informed us that we are no longer allowed to have an open fire grill on our patios. We were informed the day of our move in that gas grills were allowed on the patio.In conclusion, if you are thinking about living at the LC think again. For the amount you are paying you can find a better place with better service.
I am beyond frustrated and truly disappointed with the LC and how they treated us. Think twice before renting with them if you want to avoid unnecessarily high fees.We lived there three years, never had a complaint against us, always picked up after our dog, and even **used the LC’s own realtor** when we decided to buy a house. We never tried to hide having a pet and paid all of the fees required for dogs; we paid an initial pet fee of 250 and then a monthly pet fee (35) for the 3 years we lived there.Let me start by saying, we’ve lived in multiple apartments over the years with our dog, and we’ve NEVER been charged for dog urine or any pet damages until now.Here’s what happened:When we moved out, the LC kept our security deposit AND charged us an additional **400,** claiming our carpet was “beyond normal wear and tear” and proceeded to claim there were urine stains throughout the entire apartment. Our dog has been house trained since we’ve had her (she’s currently 7 years old), and literally has NEVER peed in the apartment. None of our family or friends ever noticed anything either.We are truly baffled. Additionally, carpet gets wear and tear when someone lives in an apartment for three years. The carpet is super cheap, so it’s natural it wouldn’t look new after three years. I’m a germaphobe, so my husband and I didn’t even wear our shoes inside. What else could we have done? I am so upset at the unfairness of all of this. My husband even went back and forth with the LC and they never budged once. This is all so ridiculous. After three years of living there and using their own realtor for our house hunting process, and this is how they treat us.It’s one thing when you have to pay for something that’s your fault. It’s another thing entirely when you’re taken advantage of and treated so unfairly. We were friendly and nice to the staff when we lived there. We even told our friends to live at the LC (and they got their own apartment). I regret ever recommending this place.
Not as safe as you think. People break into houses and cars all the time look at the crime maps. Sadly. I dont feel comfortable here.Oh by the way for new residents. Leave your personality somewhere else. No flags, signs, posters, or whatever. I hope that no flags or signs are special over others!Dear Resident(s)- On recent property inspections we have noticed that there are several homes throughout the community that have some type of signage and/or banners placed outside, in the ground, in windows and on patios. We do ask that those who have signs, banners, etc. to please remove them. We understand that these may be important to you, but as a community we want to make sure all rules are being followed and in line with policies within the lease. We ask that you please remove them by the end of the day.Signs that are left up may be removed by staff.
I have loved my experience here at LC New Albany. The community is clean and safe, the staff is friendly, and the maintenance team is phenomenal/timely. I recommend this community to anyone looking for a quiet/safe place to live!
It should be a crime the way the LC New Albany is handling this pandemic for all residents .Trash cab Never picked up trash. Thin walls... staff is friendly at first but if theres a problem they are not friendly at all. Overall just probably the worst place you could lease. Everyone I met while living here for the most part enjoys the community, but hates the leasing company. Everyone had problems of some sort.
I enjoy living at the LC communities - this is my 3rd of them and the apartment has to be the oldest of any Ive lived in. When we first moved in 2 years ago, the apartment they saved for us they accidentally rented out to someone else. That happened to be the last apartment of that kind. They offered us 3 other options, 1 of which we couldnt do because we required bottom floor, no stairs. The option we picked, we had to negotiate to get at the original price because this was their mistake. However they didnt want to give it up for a lower price. This was a few hundred above the unit we had planned to move into. Finally we got them to lower it a little so we were satisfied. I should have checked the apartment out before agreeing because the appliances were pretty old. This had to be one of the first apartments in this complex. The washer, dryer, stove, dishwasher and microwave were older which I wasnt ready for. I accepted it and have lived here for 2 years. My microwave and stove are falling apartment at the moment but I am dealing with it, they do offer upgrading to another apartment but of course that comes with a cost increase as well as a transfer fee. We are just waiting this lease out and I am not sure what we will do after that.BUT it is a good community to live in if you like to work out and swim. There are plenty of pools and the gym is nice. We even have The Goat if you are the type of person who likes to get out and have some drinks. Everyone I have run into while living here has been extremely friendly. Everything I stated above was just something that happened to us. It is a quiet community where we are so we definitely like that.I also forgot to mention that everything is electric and they use Nationwide Energy Partners, so that is a HUGE downfall. But I think a lot of communities at this point use them.
Despite great maintenance staff and beautiful facilities, I cannot recommend the LC less. The leasing office staff is a nightmare to work with. Mail is misplaced often. One time they told me to “just call the people who sent it and get a new one” - it was my custom wedding ring. Jeff Bezos cannot replace. They misquoted us our last month prorate and all they could offer us was an “I’m sorry”. Unfortunately this isn’t enough as Covid-19 and moving means budgeting every last penny. We dont have the wiggle room for being under quoted and “sorry for the typo” which obviously wasn’t a typo doesn’t help.You may live in a beautiful townhome but be prepared for a headache whenever you need help from the office. Amenities are expensive. The townhome next to us was broken into, and many others have been broken into as well. Not worth the money.
We started looking for a apartment for our soon to graduate daughter back in December during Christmas break and I had high hopes for this community. I am a big first impressions person and I was very disappointed that there was no parking available to future residents when we arrived- EVERY other apartment community we went to had this! The office shares a parking lot with a restaurant and we had to park way in the back which was not the most welcoming experience. We did have a wonderful tour of the community however. I was more impressed with the apartment style then the townhouse style just based on finishes and quality of workmanship. My daughter was not ready to commit without looking at other properties a second time. She ended up going back to this property with her roommate over spring break and was somewhat less impressed since the unit they toured had a strong odor to it.In April it was time for my husband and I to get our daughter to decide on a apartment. We went back for our final visit as a family. My husband works in commercial property management and he of course noticed severall esthetic issues such as dead plants and grass, clogged laundry exhausts, and lack of sufficient parking for the amount of units. He is also the type of person that will talk to anyone and ended up chatting with a few residents who were out walking thier dogs and found out several residents had filled complaints due to high energy bills. 2 residents even showed us their bills which were $300- $400 a Month!I have to say after touring other apartment communities in the area I like the smaller communities where the office staff and manager know who you are. My daughter ended up touring this property 3 times and never saw the same staff members working and never met the property manager- other communities were the exact opposite. My daughter ended up renting an apartment elsewhere and honestly I would recommend looking around before signing a less here- the office staff was just too corporate and disconnected and after hearing that several current residents were unhappy I would not recommend this property at all!
I’ve read the reviews before I moved in. Figured I should of listened; but I didn’t.The amenities are horrible. The tanning beds have 21 bulbs out in the beds. (Yes, I counted)My vehicle has been broken into twice. Once my parking sticker was just stolen; the other time headphones, glasses, and a Best Buy return card with over $100 was stolen.(Yes, I make a true effort to lock my doors & ive learned my lesson)The communication is horrible between staff and residents.The road to everything has been under construction for months so there’s a long detour we have to take.They shut the water off for maintenance for the whole day_ and just left a email about it.Oh yea- prepare to pay $250+ a month in electric. They use NEP - and it’s totally over priced.We are paying $3000 to get off our lease.
In my 27 years of living, this is the first apartment Ive ever lived in - so I need to preface by stating that that in itself was quite an adjustment for me as I prefer house-living. I live above The Goat in the new Exchange building.I would be completely satisfied with my experience if it werent for two things - The Goat & the parking situation. Although we knew we were going to be above The Goat before signing the unit, I had NO idea that there would be speakers literally right outside our unit blasting music until 12AM-2AM some nights. This was not bad at all in the winter as they never had the back patio open. However, during warm months, its absolutely ridiculous how loud they play the music at The Goat. There should be a time where they turn down the music at the very least. Combine the music with folks sitting on the back patio talking (some yelling) - Its absolutely insane how much noise you can hear inside the unit and its hardly conducive to a relaxing lifestyle.The only other thing that I have to gripe about is the parking. They do not have some reserved parking for tenants only which can be hellacious at night when you get home from work at 9:30pm and cant park near your apartment. I can kind of understand the reasoning behind it since its a shared space with a business - but there is plenty of parking where they could close off a section specifically for tenants. More than anything its just an inconvenience that Ive learned to live with.A few positive notes: I truly like and appreciate all of the people in the office. Christina has been amazing since day one. Not sure why some other reviews on here say that the girls are rude because Ive never experienced that before. Everyones super friendly, helpful, and accommodating.Ive only had a couple maintenance requests and theyve been filled promptly. Super happy with that also.The apartment itself is super nice - a little cheaply built - but thats okay. Its easy to clean, decent size, and has a lot of natural light.Also, to combat some of these reviews saying that their electric bill was too high - I actually found our utility bill to be quite normal and not at all out of the ordinary, even in the winter months. This could be different on lower level units (Im on the 2nd floor), but our unit was very warm in the winter and the utility bill was pretty normal.Ultimately, if this same apartment was located ANYWHERE other than above The Goat, Id probably be giving 4 or 5 stars. One of the only reasons Im moving is because if I had to deal with the noise for another year I would probably go insane.
For the record, Ive been a resident of LC for almost 5 years now and its the greatest feeling to be a part of a neighborhood that you can call some of your closest friends. I can walk my dog and pass by familiar and new faces, its what you look for in a home and a neighborhood. The staff at the leasing office are always supportive, helpful and for me personally, very personable. If you have an issue, whether its maintenance or maybe youre looking to move from style of an apt to another, they will help in any way they can to provide you The Good Life. Thats their motto, which I absolute love! I love the fact that The Goat is on site and you can just walk over, grab a drink and visit with friends and make new ones! The food is amazing, the drinks are even better. Its an experience that you can enjoy and keep coming back to while getting to know your neighbors. Easy walking to and from the gym, while feeling safe and secure. Its a great community to be a part of, espeically if you are a pet owner... even more if you have a dog ( or 2, 3) because they will feel right at home with their pals nearby to play along with as well.If youre concerned with utilities, just check with the office to understand what youll be paying for the long haul. During the winter months, my bills went up but thats on me for wanting a cozy home without applying 20 coats on while I watch Gilmore Girl for 100th time. Oh, another perk is the trash pick up - from your door step. Its pretty convenient!
Save your money! Looks beautiful on the outside, however very cheaply built. I can hear the neighbors talking through the walls. The electric bill has been unbelievably high the past two months.....350 to 380 dollars....and I program it to lower setting during the day while at work. Every other previous month it has been less than 200 dollars. The first floor is freezing and I put in a maintenance request two times and they said maybe I should buy a space heater??? Unbelievable for the high rent here!!! I cant wait to move out when my lease is up.
Absolutely love this property. I moved in a few weeks ago and I feel right at home. The leasing girls as well as the managers are so sweet and helpful, I feel as if I can go to them with any questions or concerns I have. The maintenance men are super helpful and fixed my issues in a timely matter. 10/10 would recommend.
Very friendly staff, maintenance crew is quick to respond. Gotta love all of the online features - you can pay rent, make a maintenance request, register your car(s), etc. Our favorite thing about the LC at New Albany Park is the windows in our apartment. Theyre huge! The natural lighting in our rooms is incredible. Little pricy but more than worth it. Gotta love the location too!
There is no reason whatsoever to live here. While they are friendly and helpful when youre moving in, this company is entirely trying to make money and does not care about the people living there. Everything is the cheapest possible thing they could get.1.) the dryer does not work. You have to dry things for sixty minutes twice with a small load to get dry clothes. And they still dont come out warm and dry, just mostly dry. Maintenance just basically has to apologize that the dryer is so bad.2.) There is little to no insulation. We had to purchase insulation stuff for the windows and door because there is so much cold air let in. We put duct tape around the seams on the cute little window outcrop because they were, and Im not kidding, blowing freezing air in, and occasionally snow.3.) my backdoor never locked. I put in several maintenance requests for this and while the people always showed up in a timely manner, the wrong parts were ordered and then just never dealt with.4.) The walls are thin so you can hear things going on next door.5.) I was one day late on rent because I was in the hospital and they tried to charge me an extra $100. Which is EXTREME. And the only reason they didnt end up charging that was because it was a first time offense. But told me that in the future, no matter the reason for it being late, I would be charged.My biggest problem has been during move out. I knew in January that I would be moving when my lease was up in June. I called to ask when the actual day of my lease was up and told them I would be moving out in June. I also exchanged emails (though I cant find them... typical) that I would be leaving at the end of my lease. Apparently, these were not communicated with whomever was in charge of my lease. I moved out, turned in my keys on a Wednesday, my last roommate went to turn in her keys today (Saturday), and we are just now being informed that I needed to provide a sixty day notice that I would be vacating this property (apparently it was in the lease, but forgive me for not having that memorized). I am already in Pennsylvania and they still want me to get a signed document to them informing them that Im leaving... even though I turned in my keys days ago... and no one mentioned it to me then. Or in my previous communications. They want me to pay for July when I moved out in the middle of June. I dont mean to sound callous, but I didnt have neighbors on either side of me by the time I moved out... so its not as though they are losing money because they cant move someone in on July first. I understand the letter of the law situation here, but as I said, this company doesnt give a flying you-know-what about the people living there, they only care about making as much money as possible. Clearly, this was a misunderstanding and instead of both parties taking responsibility for the faults, it all falls on me. Ill be paying for an apartment IN A DIFFERENT STATE because of this. I understand that I shouldve checked the lease, but I really think someone couldve told me this when we turned in our keys at the very least... then I couldve done something about it while I was in Ohio. Instead, I have to fax things back and forth (more money) and I just paid money for my move and for the new place and I dont have an extra thousand dollars to shell out. Especially not when there are two identical apartments on either side of mine that arent being rented... its not like theyre losing money. It is little surprise to me that they dont have many people living there. They do not put forward the caring about the customer experience... they care about making money. I wasnt even going to write a google review until this happened.In essence, the place is cheap as f*** and youll end up paying a shitload more in electric trying to heat/cool the place or do your laundry than just the rent.Seriously, if youre moving to the area, rent at Sugar Run. Theyre friendly, forgiving, will work with you, and youll be renting from HUMAN BEINGS, not a company.
I have really enjoyed my time at the LC! The complex has great amenities for living and entertainment. I love the sense of community the place offers and have really enjoyed the GOAT, the pool, group fitness classes and volleyball. The LC is conveniently located and the office staff has always been a pleasure to work with. I would highly recommend the place!
If you’re looking for a quite community this is NOT the place for you.I moved in in early October 2018, for the last 168 mornings, i’ve been woke up at 7AM with loud drilling, hammers, and big machines scraping gravel off the concrete right outside my window, the insanely loud noises continue until about 3pm every day and then stops, just when i thought it couldn’t get any worse, they decided to start construction on a gym right underneath my apartment. On top of the insanely loud machines outside my window, i now hear drilling below me to the point it shakes my floor and walls in my bedroom.I pay about $950 a month and can’t even enjoy being home because the noise is impossible to drown out with music or tv.I don’t understand how they feel comfortable charging people full rent under these conditions. I’ve called to inquire and they offered to have me pack up all my belongings and move to another apt further away at no expense to them. I hate moving and I shouldn’t have to for the remainder of my lease.I spoke with Molly on the phone, a very pleasant woman that sounded sympathetic but offered no real solutions. I will not be renewing my lease here.P.S. there is nowhere to put your trash, the nearest trash compactor is blocks away. When i asked molly about that she said, “ a lot of people just throw it in their car and drive over”... you’re joking right.
The apartment search is quite competitive in this part of Franklin County. We found the LC New Albany Park flat apartments to be spacious for our needs with a floor plan that is comfortable and very useful. What drew us most to LC New Albany, however, was the friendliness of the leasing staff. Molly did so very much to meet our moving timeline and to help us get settled. A friendly staff that can get things done quickly is a huge plus in searching for an apartment!
Extremely disappointed with how LC Communities treats its residents. We had absorbent utility bills this winter due to poor construction. The windows do not close and the townhouses are not insulated properly. (When it is 80 degrees outside the lowest level of our townhouse was 60 degrees and the highest level was 95 degrees)The on site staff could not really help with the matter and when residents expressed concern to higher management a refund/credit was promised but never given. (It is also extremely difficult to get ahold of LCs Corporate office)We are moving out (as well as many other residents) since we cannot afford to pay $300+ a month in utilities.
Only giving this place 1 start because I have to in order to leave a review. My complaints arent new - they are the same as everyone elses, but I want to help make it known that people should look elsewhere. Cheap construction, high utility bills, rude office staff, limited parking (without fines), street closures with no clean up from the construction (got a nail in my tire). If this isnt bad enough we just got a notice that our rent is going up $200-$250/month depending on how quickly we tell them if we want to renew. Let me tell you we cant wait to not renew. Do yourself a favor and skip this place. Its a nightmare.
The community and apartments look amazing but the quality if the buildings is awful. Weve bad 4 separate occasions where different windows have leaked on our furniture. Weve had rain leak through our balcony door. The brand new washer has already broken within 6 months. Weve had a SWAT team blasting flash grenades and busting down our neighbors door, and no thats not a joke. Our electric bills have been over $480 two months in a row. They refuse to acknowledge any leaky walls, vents, doors or windows and constantly claim to place work orders that never get accomplished. This place is a rip off, not only with high rent on very poor construction, but very low qualify of service in the office itself. Save yourself and your wallet!
It’s a great place to live if you don’t like to park near your apartment. New parking policy(after lease was signed), if you have a garage, your second assigned spot is literally directly behind your garage! It’s so much fun playing move your car please with your roommate. Guest parking is a nightmare! Not enough PARKING!!
My wife and I have been here for almost 2 years and we love it! Quiet place to live, nice gym to work out in and plenty of space to walk our dog. Maintenance is quick to respond to an issue. I would definitely recommend the LC New Albany if you’re looking for a nice place to live.
We have lived in the Exchange. since March, the apartments are overpriced for the space but they are nice and decent to live in. For the most part, it’s a pretty quiet community, some neighbors are not as clean as others which causes the complex to look trashy and rundown. The biggest complaint is the parking situation. On July 23rd thy sent an email informing the residents of parking changes that would take effect 8/13, these changes are not noted in the lease that we signed. We live in an apartment that has a garage but has a large parking lot attached with additional spaces. We can now only have 1 guest pass because residents that did not have garages complained that there were never any available parking spaces, which was never the case in our area. Your cars and or guests cars are subject to towing if parked in the wrong place. We now have to pay for additional storage space because we can’t use the garage to store extra items like we were initially told we could do by Hannah when we toured the complex. She even told us we could use the parking lot for parking as well. I took pictures (which I’ve posted here) on 8/13 in the morning, afternoon and as late as 11 pm and the parking lot looks so deserted, I took more pics on the morning of 8/14 and it still looked the same. Where are all the cars from the residents that needed parking so bad? It almost looks like people moved out because I honestly don’t know why there are no longer any cars parked on the parking lot but the office said there was a parking problem? I have 3 residents on the lease in a 2 bedroom and all 3 have cars but only 2 received resident passes, the other received a guest pass and can’t even park by our apartment. We were told we could get an extra pass on 8/4 when All passes were picked up, on 8/7 we went to get the extra pass but were told we could not get it because residents still had not picked up passes and they had no idea when they would know if extra passes would be available. How could you now know if you know how many residents live in a unit and how many vehicles were listed on their leases? We chose this apartment because of budget, space and access to parking. Now we have to play the car switch game when someone needs to leave out of the garage because you can’t leave your other vehicle in a parking space it must be parked behind your garage. People work different shifts and it’s a huge inconvenience to wake someone up to ask them to let you in or out a garage space. And please notice the responses on here from management are all the say, we apologize blah blah blah, I would love to connect blah blah blah call her blah blah blah, but it will not change anything.
Hannah Adams gave us a tour of the townhomes at the Farms, and she was absolutely fantastic. She was so nice and very honest. She was always readily available to answer questions over email or the phone, and was quick to respond. We fell in love with the Bentley II townhome, and have had nothing but good experiences thus far. Parking is never an issue, and we always get a spot right in front of our home. The best part about living here is how peaceful and quiet it is. Coming from a previous community where there was constant noise and partying, this place has been such a great change for us. Any maintenance issues that weve had have been promptly addressed as well. The community is conveniently located next to many amenities, including grocery shopping, gas, and more. I would highly recommend this community!
I have lived in this community for over 4 years for a reason. It was amazing the first few years but it’s slowly been declining. The maintenance is the worst I’ve ever experienced. If you ever have an “emergency” request just know they are not coming. We’ve had to call the emergency line 3 times over 7 hours with no call back and no one showing up. If we had water spewing out our entire apartment would be flooded because the maintenance people do not take the requests serious. The emergency line takes you to a call center who will not give you updates or any assistance other than saying they will reach out to them again. Also they told us they will only come out for non working AC if the temp reach 85 degrees so basically you have to be half dying of a heat stroke before they will come. Super disappointing as a long time resident.
LC New Albany is a wonderful community with numerous amenities to offer. It is a safe, active community, with a gym, restaurant/bar, community activities. The maintenance staff is superb in their attentiveness to detail, response time to request, and overall knowledge of their job. I would recommend this community to anyone I know.Thanks so much LC New Albany.
Absolutely horrible The manger named Molly is rude and very racist .I wondered why the two years I have lived here I have had four different neighbors. They will give u a 3 day eviction notice for not having your utilities paid even if you have made arrangements with the utility company NEP. Every year they go up on the rent two years later Im paying almost $100 more monthly also added onto your utility bill is a $30 community fee plus a$10 trash pick up even if u dont use it the apartments are over priced everything in my apartment always falls apart because its cheaply made closets doors always falling off track blinds falling apart dryer has to be ran 3 times before it dries 3 to 4 items dishwashers dont work never did carpet needs to b change and managment needs to take a coarse in managment....please dont waste your time ...they look nice but dont let the outside fool you .....RUN .I made a bad decision even after I read the bad reviews please dont do the same
Great and speedy service by the Leasing office and maintenance crew. Spacious units with beautiful and modern finishes. They’re always expanding so it’s a great place to find brand new apartments at affordable prices. Plenty of parking space and within walking distances of restaurants and grocery.
I have lived here for three years. The location is convenient. The amenities are great. The leasing girls especially Christina are amazing. Andrew the wellness manager is the best trainer ever!!! I can’t see myself living anywhere else!!!
(To the response below, Molly must not remember our past conversations, she was of no help, and without options) I recently broke my lease here for a combination of factors. I had an ongoing complaint regarding my inconsiderate upstairs neighbors with no avail(basically if they were awake, I had no choice but to be awake, zero consideration. Take my word for it). The management told me they would let me move to another unit ONLY if I paid 400$ extra per month for a 3story house for just my cat and I. I explained to them that I only needed an upstairs unit of a similar floorplan, but they didnt see the justification, obviously without the incentive of more money. I was already paying 1200$/mo. I didnt sign an expensive lease to have this much of my privacy disturbed, and to be told that I have no other choice but to pay even MORE money for peace. Now I have to pay over 2,500$ just to get away from here. Plus they are taking my 250$ security deposit. There are better places to rent, I will not recommend.
Ive lived here for 3 years (2 different units). I am only leaving because I have accepted a job out of state. I wish I could pick this place up and move it to my new town!Safe area- I feel safe jogging around the communityFriendly staff- they have always answered any question Ive hadQuick maintainence response- Ive only had to use this twice and each time my problem was solved very quicklyParking was always easy and close for me as a resident and my guestsClose to Kroger, Giant Eagle, Starbucks, Walgreens, New Albany libraryUnits I lived in (townhomes) were very quietPool and gym are well maintained- even the pool during busy holiday weekendsId recommend LC New Albany to anyone and Im disappointed to have to leave!
Do not move here and certainly do not leave a deposit and change your mind. On 06Dec i paid 175$, we decided to go in a different direction, 2 days later I called Molly and advised that we would no longer need the apartment. She said that the 25$ application fee was non-ref and that she could not refund my visa only send a check for 150$. I called 27Dec to check the status and was told by Olivia that it would take 30days to receive the refund. I called 10Jan and was told by Molly AFTER she confirmed with accounting that a check was cut 20Dec however it was not signed or mailed. Molly said that on 12Jan accounting would mail the check via regular US mail. I called 24Jan and spoke with Rebecca in accounting, she advised that on 14Dec a check was mailed to my address, however the check was never returned to them due to bad address, so she voided the check and told me that a new check was mailed 23Jan. I am certain that it has not been mailed all that I have gotten from Molly, Olivia and Rebecca are lies and passing the blame. I am so happy that I had the presence of mind to NOT move there. Completely unprofessional and rude, I have not had anyone from LC contact me to apologize, each interaction that I have had, I have initiated it.29Jan-update I just received a call from LC-only because of this review, no-one bothered to follow-up before. To little to late.And since LC is all about making this right, refund my 25$ app fee.The reason that I did change my mind is that on our visit, my Daughter and I were dismissed as 7 people sat behind the desk and told us that no one available to take us out even though we scheduled an appt. When I called back to complain Christina emailed me that she understood because she is a minority too. Right.
I’m glad I made the decision to move here, the rate was competitive with other properties in the area, but LC NEW ALBANY hands down is the better choice just on location and landscape alone. The amenities are immaculate, & even beyond the cosmetics ,little things like shower pressure not going cold and maintenance being prompt Is a plus I could go on.
Great location and Pleasant staff. HOWEVER, since the beginning of the summer the noise pollution from the Goat is ridiculous! Weve contacted LC front office and the Goat to bring the issue to their attention. I understand that we can expect somewhat of a party atmosphere this time of year, but for residents who pay rent and utilities here, i should NOT be able to hear the DJ and feel the bass of the music at 9 PM...THREE BUILDINGS AWAY FROM THE GOAT.
(BEWARE) Honest review:Utilities are ridiculous! Plan on paying $200 - $400 a month! The units are cheaply built- when it got cold this winter we could not keep the ground floor of our unit warm enough. Our biggest frustration is the office staff- they lie and do not care about tenants! We know at least 6 neighbors who have moved into apartments that they were told had never been occupied only to find out the unit HAD ACTUALLY been occupied. Two of these neighbors had damage upon moving in and when they went to the office to inquire the office staff continued the lie. We recently went on a apt tour with a friend who is moving to the area and these lies continued. We toured a unit that we were told was never lived in (yet we knew the previous tenants), the person giving the tour said utilities were under $100, and she also mentioned a business center that would be opening soon (more lies- we were told this over a year ago when we moved in as well). Needless to say our friend signed a less elsewhere & we would encourage you to do the same!
Maintenance was fine.. but the leasing office does not work with you. I did not know about the 60 days you must tell the office, and my lease ends on July 13th. I now have to pay till the end of August I will not even be in the same zip code. Almost everyday they remind us that trash needs to be in VIP bags and what days trash will be picked up. It wouldnt hurt to add a note saying you need to tell the office when you plan on leaving. I was under the impression I was done by the 13th. I have a life, and also have a low income to more help I could get.Never again.. too much unneeded bullshit.
Is anyone else experiencing extremely high electric bills? I live in the exchange in new albany and have been getting the run around from the office. We can submit a work order for us to come check it out they were supposed to come today while I am working from home however when I got home from work yesterday there was a note on my counter saying they had come in and that the hvac looks fine and that it has just been cold out (it was cold for around 2 weeks last month) with absolutely no mention of why my downstairs room is not livable because it is constantly 20 degrees colder than anywhere else in my townhouse. Also I am not the only one with these issues. Every single person I have talked to that lives in the new community has an electric bill of over $300, mine was billed for 3086 kWH ($350+)of usage. To put that in perspective the Ohio average is 900 kWH per household/month. My parents own a 4000 Sq ft house that is fully electric with 6 people living there and only used 2600 kWH. To make matters worse when I first moved in we noticed it was insanely cold downstairs and had them come look. They told us that because no one was living next to us at the time it was going to be colder. You can literally feel cold air blowing in through the plugs in the room??!?! You contact the office and they say its under investigation, you contact the electric company and they say well thats the amount you used funny story is the LC CEO is the founder of the company that resells the electric...talk about a conflict of interest??? To make matters worse I have been in contact with the office the last three days asking to speak to the property manager and the only response I get is Im sorry, I would be upset also, I will leave a note to have her call you but when I ask for her contact information they refuse to give it to me. I hate to be that review guy but my lord I cant get anyone to talk to me that actually can do anything to resolve this.
I had a tour today of the Grey stone flat and Bentley townhome (I think that’s the name) from Hannah and she was great! She was so informative and very honest and kind, i was really pleased with my tour. I really liked the kitchen, it was gorgeous! I do wish the bathrooms had similar updates like the kitchen. I hope to move in soon!
The location is great, but we have had tons of problems with maintenance. They keep putting a band aid on our air conditioner instead of getting us a new one and our family is hot and having to pay extra in utility bills with it running and not cooling. They made us pay hundreds of dollars for a storage unit we ended up not needing. I would NEVER EVER rent from here again!
DO NOT LIVE HEREPeople who work here are dumb AF. On Monday they sprayed the grass with pesticide and didnt tell residents. Luckily I had a neighbor tell me since she knew I would be taking my dog out. I walked the entire property on Monday night and could only find 3 caution flags to tell people and animals to stay off the grass.... absolutely ridiculous. I spoke to a member of the maintenance team on Tuesday morning and asked why residents were not made aware to keep off the grass and he stated that the office was aware and they were supposed to send out a alert. NEVER HAPPENED!For your own health and safety do not live here- this is only one example of about a dozen that the people who work here do not care about residents!
I put in a maintenance request for the blinds in my first floor window becuase the wall bracket was broken and missing a peice, leaving the blinds not properly secured in the window. The maintenance request was completed within 2 days of me placing my request, and a brand new set of blinds was installed in the window and the old set was removed. Great service!
Currently a fairly new resident and I very much FEEL at home and enjoying every part this community has to offer ! Was referred here by many friends and even by other leasing agents who used to/currently live here ! Very impressed and plan on being here for awhile !Just patiently waiting on construction to finish here in December so it’s a easier access to the mail and leasing office but no complaints !Thank you, LC ! 🖤
Would not recommend LC Apartments, especially new Albany to anybody. Dont think youll get your security deposit back. Charged me $340 on top of Security deposit for a very clean, undamaged apartment
LC New Albany is a wonderful place to live. From the friendly staff to the modern atmosphere, this community will make anyone feel at home. Packed with perks and luxurious amenities, such as a 24/7 gym and 3 pools community-wide, LC New Albany will surely have you excited you get to live in such a place.
Beautiful apartments/lofts, with spacious floorplans. Amenities are a plus. One suggestion would be to have regular upkeep on the outside and inside of the Exchange buildings, like stairwell sweeping and vacuuming of the carpeted corridor area. Similar to the upkeep of the outside grassy areas, this would preserve the beauty of the property.
Love to price gouge rent. 0/5 would not recommend :]
The maintenance staff did a great job fixing our refrigerator and fixing it quickly. We called emergency maintenance on a Saturday morning when we woke up to lukewarm milk in the fridge. The maintenance staff came within 30 minutes of the call and had the refrigerator fixed in an hour. Awesome service. Thank you!
HONEST OPINION: SCAM. DO NOT COME HEREIt’s honestly the biggest scam if I ever saw one. Please understand that I DO NOT tend to leave bad reviews. But this place will do any thing to get more of your money. They are not at all willing to work with their tenants (regardless of how long they have been there or how on time they pay their rent). They will charge you exuberant fees, and when you call up, you’re either met with people who aren’t equipped to answer your question, or an attitudinal manager who’s not willing to be of much help other than to say “well I’ve been doing this a long time…” and?. They are organized when moving you in, but incredibly disorganized when moving out (I could not find any move out information online or the ONE email they sent about it. Could contact no one about what to do with the keys because it was “after hours” and the one line I was able to get was literally helpless bc she didn’t know what to do), they got my move out date wrong AND If you have a pet they WILL charge you a fee of $600 for “pet stains” after you leave, but offer you no proof of that being the case (despite my DOCTOR APPROVED ESA being house trained and kenneled when home alone). As for the facilities, they’re eh at best. It’s all nice on surface value (to get you in) but it doesn’t take being there long to see how cheaply built the units are and how cheap everything is. It’s all a façade. When I first looked at the reviews when looking for a place to live a little over a year ago, there were not this many poor ones. Idk what’s happened but in a short 15 months the reviews are tanking and it’s all deserved. Please save yourself and go somewhere else. It’s not worth it and I honestly wish this place the worst. I’m so glad to be gone 🙌🏾🙌🏾🙌🏾
I’ve lived at LC New Albany for 3 years and I recommend it to everyone looking to move in the area. The community is beautiful and there are so many amazing amenities. The staff is also amazing and always so quick to respond to maintenance issues!
We love our apartment and just resigned for another year but wish there was an attached dog park! So many residents have dogs and it would be nice to have a place for them to run around and get their exercise.
We lived here for 18 months and the entire experience was so disappointing! The apartments are 100% builder grade- new utilities constantly break, the windows are not air tight (this past winter we might as well camped outside in a tent), the maintenance staff is friendly for 1 or 2 visits... but if you have more issues then that they are demeaning and rude, our utilitiy bill was $350 in December then after complaining it went down to $175 in February (sketchy), and last but not least the office staff might as well be in The Mean Girls.... they are great at telling you what you want to hear when your looking for an apt but once you sign the lease they do not care about anything (not to mention they lie about anything and everything to get you to sign). We had about a half dozen issues with our BRAND NEW apt when we moved but bc we were moving from out of state and didnt report the issues for a week we were told they were our fault. We explained we were not looking for issues since we were told the apt was BRAND NEW!PLEASE look elsewhere! There are 5 other new apt communities within 1 mile of here. You will be happier elsewhere believe us!
I like living here a lot I live in the villages and have a 2 bedroom 2 bath townhome for 1000 a month with a washer and dryer already included and theres multiple pools a gym and the community is always inviting and fun to be around when at the GOAT restaurant!
Negative stars. Absolutely horrible place to live. Staff does not care anything about you. When you move out they will just pile an insane amount of money on you, an extra 2 months rent in my case. VERY CROOKED setup. I strongly recommend going elsewhere
I was really pleased with the level of service provided by Hannah Adams. She talked to us in a very honest and open way that really helped us to voice what our needs were. This resulted in us going to see several different units; originally we had only scheduled to see one. I really felt like she genuinely wanted us to be happy with our move and didnt mind taking the time to show us more options.
Do not stay here. I could give a you some drawn out list as to why but I just dont have the time nor the energy anymore. What I will say is that this is hands down the worst complex Ive ever stayed (and Ive stayed in quite a few). Im only two stars because Im feeling a little generous today.
I LOVE living at the LC New Albany! Everyone is SO friendly! The staff go above and beyond to help with any needs!
The absolute worst apartment complex I’ve ever lived in. I’d never recommend anyone I know to live here.
Great place to live, definitely recommend!
$1,575 for a three bedroom? I just wanna know where yall work? If someone could tell me what you do for a living to bring home that monthly. I promise Ill be so happy to just know. Maybe Ill just Google it. But if anyone wants to tell me please do.
This is a great place to live! So much stuff to do. The gym is great with fun classes. There’s 3 pools just for our community! I recommend this place!
You guys went over and above to install now deinstall my programmable thermostat. Also, I accidently left $120 on the table and it was still there when I returned. I personally thank the maintenance guys for being upstanding.
The issue needing attention was addressed and resolved immediately. Jeff and Donnie are always very professional and courteous whenever I have needed their assistance. Its refreshing to get such great and professional service from the Maintenance Staff here.
Huge price raises and frequent issues with trash very poor experience with this complex
I just recently moved in and had a few items that needed to be taken care of/replaced. The staff in the office was really friendly when I called to put in my requests, and when I got home everything was fixed same day.
The leasing staff is great!
The maint team was great! My kitchen sink was dripping and driving me crazy! I posted my maint request on Thursday night and they fixed the problem on Friday.
Someone broke into my car - broke the window and they did not care. Did not make any announcement to the community letting people know that this was happening.Dont let it trick you- security is terrible
Second Review: I just have to say I am even more disappointed with the LC. Hannah Brachat who left a review works in the office. Even if she actually lives here is this a fair review??
Awesome people nice apartments quiet place bit great an easy access to highways love living here. People are great. Pet friendly nice people. Great service
Gerry was polite and got the job done very quickly. I showed him an additional problem which he came back later in the day and took care of it. Stand up guy!
Great place to call home. Friendly staff
The staff is always super friendly!!
Great selection of floorplans and amazing staff! The leasing agents are the best around!
Great community. Love the open green space. Friendly staff, fast to fix maintenance request, on site bar. Feels like a home here. I love it.
Called to put in a work order, they came and had to order the part. Was contacted after the part came in to verify when was best to stop by to install.
Great, my sink was clogged and now it is not! It was so easy to just make an apt online.
I love living at LC New Albany! Great community, amenities, and the staff is wonderful!
Timely fixing of the heat pump and the home was as clean as I had left it.
Kind and helpful office stuff. Speedy maintenance and a great place to live.
Great job!! In and out quickley and both items fixed. Repairman was very freindly.
I emailed in the issues in the am and It was taken care off by the time I made it home for work! Excellent service, Thank You!
Regular maintenance requests are super speedy and a job well done.
The maintainence work was taken care immediately!!Did not require any follow-ups.
The request was taken care of incredibly quickly and now everything is working great. Thanks!
Office staff is rude & apartments are cheaply built!
Amazing staff great place to live!
Nice community clean and fairly affordable.
Prompt service, as per normal. Quickly fixed the issue!
Timely. Polite. Effective.Everything we needed.Thanks!
Quick, clean and apparently the issue has been resolved.
The office staff is easy to work with.
12 years happy resident
TIMELY and work completed to my expectation.
Great apartment complex!
Very nice neighborhood
Terrible communication....
Great designs
Total reviews rating 3.3
157 Reviews for LC New Albany 2023:
Review №1
2022-04-08I will admit I never want to write a review because who cares right. But today I just knew I had to share my experience. I lived here since June 2020 and always had issues but nothing to bad. I called in several times about the mold on places that I took pictures below as well as other places like my clothes. I was told that since I’m close to the wetlands it’s nothing they can do about it. I reached out again and was told some one will reach out to me and discuss but after two follow ups myself I received no response. I suffered a job lost and did my best to keep up with bills and payments but fell a little behind. The late fees were paid and sometimes even the eviction process had to be paid making rent $500 extra a month.Well I was disconnected Tuesday and woke up to no power. My roommate pays the electric bill and hasn’t made a payment in a while. Cool that’s on me but here’s the crazy part. I made payment arrangements to get service restored and was waiting on money to come from back home. The people from the office came to my house and spoke with me about the rent being late saying they were doing an occupant check. I explain was having trouble getting out of the red and have intentions on paying the rent to catch up.The LC called at some point after leaving my apt called Nationwide Energy Partners and told them I had to pay full amount instead of the payment arrangement thus making it harder on me financial. When I asked them why would they do that they claim it wasn’t them and it was Nationwide. Clearly that’s not true because I setup the payment arrangements up two days ago and they said the LC Property manager called to cancel payment arrangements.So they didn’t care I have mold all over my apartment but went out of their way to cancel my payment arrangement and then lied about it. The electric bill here is already ridiculously high but for a 2 bedroom apartment why would the LC call in to cancel my payment arrangements? I just told them I was having issues with catching up on bills make it difficult for me to pay my rent. Once you sign the lease the smiles and communication stops. Maintenance is the only positive experience I had here. For the amount you pay for rent you would expect a little more professional courtesy. Please choose wisely when picking your next home, because there’s a reason most people sign one year leases here.
Review №2
2022-04-23I really wish I could give this place even just a 2 stars, the interior was actually pretty nice! However, this is probably the worst management Ive ever had from an apartment complex.- When I moved in they forgot my mail key (no worries) and promised to follow up with me on it. They never did, in fact, I actually had to call them 3 times and wait over 1 month to get it.- When I moved in, they forgot my trash and recycling contain. Again, had to call + stop by multiple times.- When my neighbor (adjacent wall) moved out, they started loud construction projects in the unit without a single heads up. These projects have been going on for over 2 weeks now.- Since I declined to renew my lease, they wanted an appointment to inspect my unit. We made one, we confirmed it over email. Day of they simply did not show up. When called, they kept insisting it was simply a miscommunication . A common theme is an inability to take ownership.- They re-did the roofs on my unit this year (no worries, happens some times); however, rather than have a simple date for me to work around, they constantly changed it so I had no way to plan in advance.- Leasing has decided to add new fines that did not exist in my lease. Pretty sure this one isnt even legal.Overall, pretty nice place! Horrible management. Maybe youll get lucky, maybe you wont.
Review №3
2022-01-12Okay everyone, here is a ~6 months review of living here at the LC. I should start by saying we were super excited to move here. It seemed quiet, extremely nice, and a great location. It’s been alright. First of all, the application process was… messy to say the least. We weren’t able to access our online application and had to do it in person. Whatever, that’s fine. But the communication between us and the office staff was… non existent. We would call to see if there was anything else they needed, they’d say no, they were reviewing our application and would get back to us. They never would, so we would call again, just to be told there was something they needed that was missing. This was a cycle for about 2 months. It was frustrating but at that point we were running out of time so we just dealt with it. The problem we have is that the whole time we were going back and forth, they were increasing the rent of the unit we wanted. So what started out as a $1400 unit turned into $1600. You also have to pay a bunch of money at move in that is not discussed beforehand, which again shows the lack of communication and just adds to us feeling as if we were taken advantage of. I’ve had to scrub a lot of this apartment that was not cleaned before we moved in. It’s not renovated. Carpet. outdated appliances. Already had to have washer looked at. Fridge is beginning to rust, pretty sure they just came and spray painted it back to white because there was white paint all over our kitchen floor by the fridge.I will say that maintenance is great though, usually comes very quickly and are always professional and nice (you know how some maintenance people can be… so this is definitely important.)Next, these units are FREEZING. We have our thermostat set at 72 and we are constantly cold. Windows are extremely drafty. Electric bill is getting very high.Also, the trash. No one likes it. It’s super inconvenient, but I’m sure cheaper for them. It just feels janky. They took our 65 gallon trash cans and gave us a 13 gallon trash can instead. smaller than my kitchen trash can. And if you fail to bring your trash can back into your own by 9 am you will be fined. Yep, fined. Don’t sleep in. Not sure yet what the fine is, but I think it’s really ridiculous. You have to place the trash can outside of your front door, so when you bring it back in, you have a nice trash can to welcome you home.I’m concerned about the move out process. They had us pay a $1600 deposit, but hopefully we aren’t overly charged for normal wear and tear of the unit.Some perks: pet friendly, you’ll see lots of dogs out walking. Shift yoga and Pilates study owned by Kelsey is great and it’s so nice that it’s located right across from the office. There are 3 pools (we haven’t been to any yet), a coffee shop, and the GOAT.All in all I think we’re paying too much and that is frustrating considering the messy application process was largely due to the office’s lack of clear communication. The amenities are nice. The people who live here are great. Just be mindful that this is a company and their main priority is making money. I think management needs to work on organization, communication, and being clear about things before move in. Staff is friendly though. And the trash system sucks (see picture of incredibly sad trash can below).
Review №4
2022-01-19Look elsewhere.Management is unwilling to work with tenants. Since I am moving soon with an unknown date, I needed to do a month to month lease - there is a fee for this, which I completely understand. However, the rent itself, has increased over a hundred dollars each month over the past several months because of the market.I called several times to negotiate this increase in price to which they did not provide a solid answer. I asked if they are OK with losing three customers for good over a $100 increase to which they replied theres nothing we can do. They clearly take advantage of tenants without a care of future relationships.You will not be treated as a customer here and for that reason I will not consider renting from LC in the future.
Review №5
2021-11-03I have lived at the LC New Albany since April 2021 and have loved every moment of it! The LC is its own little community which makes it feel less like an apartment. I love the location because it is close to every major space in Columbus, but far enough way to be away from the noise. It is a peaceful neighborhood, but also always filled with neighbors greeting, walking their dogs, enjoying the weather, the gym, and much more! I also am very impressed with the cost of living especially with all of the amenities that they include. This is also a wonderful community for anyone (young adults, families, etc.). I would highly recommend this location to anyone!
Review №6
2022-05-19Of all the agents in the leasing office I have had to communicate with in the years Ive lived here - Trevor has been an absolute horror show of a representative to deal with. He has zero customer service skills and is always hostile, condescending, speaks aggressively and makes every trip to pick up an Amazon delivery egregious. I loathe going to your office where a simple hello Im here to pick up an Amazon delivery ends in him screaming youre welcome when I hadnt said thanks (which honestly was not warranted after such an aggressive exchange from him - this man is intimidating and volatile and my child was present as said parcel was a gift for him)The LC desperately needs some comprehensive staff training because this is a deplorable example of professionalism and additionally this is my home - I should not be made to feel unsafe after going to pick up my package and there shouldnt be any form of unpleasant exchange or intimidating tone.I no longer feel safe or comfortable retrieving my packages from your leasing office and am horrified by the fact that this person knows where I live.
Review №7
2022-02-16I recently moved in; Ill update as needed throughout my lease.First- location is good, apartments overall are fine. Theyre putting a lot into the area which is great, but they need to remember the older units that they started with.The leasing process was not ideal. Lots of charges. I paid more to move in to this apartment than Ive ever paid. Most places waive all these fees, or apply them to the deposit. Not LC! None of these are written out in advance. It would be nice to know exactly whats due before moving in; this should not be a surprise.Even with all that I paid to move in, LC didnt hold up their end of the bargain. Things we discussed before I moved in were not completed. Im concerned about mold in the apartment- the vents are are visibly dirty. They were supposed to be cleaned, but were not. I had to do a lot of cleaning before I could move in. Im in the older part, and not renovated. I guess that means they dont put any real effort into it, since this is a cheap apartment. Update: after inquiring multiple times, my maintenance requests have been deleted. Ok, thats how they operate. Nice.Nikki was great to work with; I dont blame her for LC practices. I feel like she treated me the same as she would treat someone moving into a high-dollar unit. She does have a coworker that should be avoided. He has a lot to learn about customer service.Update: Watch out for your utility bill. Wow! I live alone, keep it cold, & have always had pretty low utility bills. $200 blows my mind. The bad part is the little chart that shows my usage in comparison to everyone else. Yes, its a lot lower. What does everyone elses bills look like?
Review №8
2022-04-15A lot of poor reviews regarding move in and not sure what changed in the last several months but I havent had any issues moving in and the staff were very helpful. Had a few hiccups with mail but partially my fault anyways. Staff is very friendly and helpful and love the gym. Ive lived in lots of apartments in other states and LC is by far my favorite.Only reason I didnt give a 5 star is I would love to see more doggy stations and dumpsters for larger trash items. Also theres been trash in my hallway since before I even moved in and the neighbors are definitely not gonna do anything about it and needs cleaned up.Walls are decent, not the greatest sound proof but not the worst. Random areas where paint is on the floors and paint marks on the walls but other than that the apartment was very clean on move in. The goat and morning ritual are both amazing, love the area!
Review №9
2021-08-30The location of our apartment is great. Walking distance from the Goat and a big front yard area. The apartment it self is very nice although not a lot of storage space. Through-out the leasing process it felt very unorganized. Getting different answers from each of the employees and different prices. We were left very confused at times and with an uneasy feeling that we were getting taken advantage of with the price. I do feel that the prices are higher than some other apartment complexes in the area. We’ve been living here for about 2 months now and I’ve been noticing parking passes on all the other cars. Figured out that we did not get our parking passes when we received our keys. Luckily we did not get towed or ticketed. We referred some friends who are now living at the LC and still have not been contacted about that. All in all, the apartment we have is very nice but the way everything is handled seems very sketchy and unorganized. I would’ve liked for the process to be less stressful and more straight forward making me feel like I made the right decision living here. Unfortunately, I was stressed about making the wrong decision after putting the deposit down.
Review №10
2021-11-27I am a former resident who moved out four years ago and accidentally had some packages delivered to my old address at the LC New Albany. I called to let the staff know about my mistake and they were more than helpful. I received calls from the LC staff advising they are holding my packages for me, and will have them ready for me to pick them up at my convenience. Not only they take care of you while living there, but even after you leave. Thank you LC management staff!