Delivery
Yes
Lavery Automotive Sales & Service in Alliance
Categories
Location on the map
Alliance, Stark County, Ohio, US
Service options
In-store shopping
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Offerings
Car hire
Yes
Car wash
Yes
Oil change
Yes
Repair services
Yes
Payments
Cheques
Yes
Debit cards
Yes
Phone: +1 330-823-1100
Site: https://www.laveryauto.com/
Site: https://www.laveryauto.com/
Opening hours
- Monday:9AM–7PM
- Tuesday:9AM–6PM
- Wednesday:9AM–6PM
- Thursday:9AM–7PM
- Friday:9AM–6PM
- Saturday:9AM–5PM
- Sunday:Closed
Comments (199)
I cant say enough good things about Laverys. Starting Laurie Doolittle, Terry Christy, Vinny Stark and Rick Sandoval. They made getting another leased vehicle so easy and not difficult. From the time we went in till we left everyone was so nice and kind to us. In the past at other dealerships, it hasnt been that nice or easy. Actually, the others were very nerve racking. I would highly recommend going to Laverys for your next vehicle. I know I will be back to get my next leased SUV from them. Thank you all again. Shelley and Jerry Preisler
Very disappointed that the dealership didnt follow the GM employee rules on not charging a documenting fee,and also that they didnt follow the GM Employee discount rules on the accessories, telling me I could back out of the deal if I didnt like it.It overshadowed the good things the dealership did like go to Flint to pick up the vehicle, since I have been waiting over 6 months for it,and also delivering it to me
Jim Pinkerton fixed a spark plug issue that Spitzer couldnt get right after 3 tries. He also found the part that they fixed trying to figure out the spark plug issue. The plugs and wires were replaced due to routine maintenance and they returned my truck in worse condition. So I am happy that Lavery was able to fix it and even delivered my truck for me. Things Spitzer failed to do.
Omg!!! These people are awesome. I’m from Florida and had a Cruze and it wasn’t handling the snow well at all. When and got an equinox from this company. I will tell you what SAM is freaking amazing. And knows what he is doing!!!! I recommend him to everyone!!!!
I have got 3 different cars from Lavery over the years. Greg the salesman that normally helps me. He came in on his day off to help me. I always recommend
Salesman I worked with was Sam, I traded my vehicle in here and got a new one. When I traded my truck in I was told they’d transfer plates to my new vehicle (never received a temp tag) and after trying to get an answer on if they did after over a month I was told they never transferred them but can email me a temp tag. Pretty sad considering I was told at the dealership not to worry and they let me drive with no plate or tag for a month. Also still on going on trying to figure out why I never got my title/ registration. Salesman I worked with does not respond and sales managers are a joke to try to get help from.
I was traveling through the area and had an issue with my truck. This was on a Saturday an hour before they were closing and they fitted me in so that I could get back on the road. The staff was helpful and courtesy.
Lavery called and said they wanted to purchase my truck. They just had it in for service 2 weeks prior. Said I could get up to 15k with the miles. Told them it had a dent and rust.Laverys offered $350 for a 2010 chevy 2500. What a joke. Would not recommend wasting your time like I did.
I bought a 2016 Chevy equinox all wheel drive it run awesome and Keri in service is awesome I love keeping my vehicle look awesome it one of the cleanest vehicles out there Keri was very happy for me that I take good care of my stuff.
Thank you, BILL!!! Love my Cruze.GREAT customer service!
Was able to get an estimate on damages to my car in their collision center very quickly. Was done and on my way to rock the rest of my day with time to spare
Absolutely a very pleasant experience. Very personable and professional staff. They set the bar on what a dealership should be. Highly recommend Lavery for your buying and service dealer.Thanks,Jim Newman
They completed the recall work and did an oil change. The service was prompt. And the people were knowledgeable and courteous. It was pleasure to do business with them. I highly recommend this dealership.
Great customer service, had a very good experience and Greg is very good would recommend him if you need help with a car. Helped me get a new truck with great options for a great price a month will do business again. Went back and had another great experience with him if your looking for a car or truck would definitely recommend checking out this dealership.
Just brought home my New Chevrolet 2017 Malibu! It was truly hassle free buying! My salesman Jim Wolfe was wonderful, as was the whole staff. He will treat you right & make sure youre very satisfied! They took great care of us! Tyler that explained everything the car has (on Starr, all the buttons, gadgets, etc....) Was very knowledgeable and super friendly!The business manager and financial department was also great to deal with! We drove in to just look around and came home with a beautiful new car a short time later. I felt no pressure from anybody there, unlike other dealerships in area we have visited. Lavery Chevrolet has lifelong customers in our family and we will highly recommend them to family, friends & all!!!
Justin is awesome at his job and very kind man. Justin and the technicians have been great and very honest which goes a long way in this day and age!! They fixed my car in a timely manner!
I was there for recall work, and I let them know when I dropped it off that I already knew it was due for an oil change but didnt want to do it at the dealership. They still brought it up when they were done with the recall work and said they thought the tread on the tires was getting a little low. I felt they were trying to upsell me because I was there for free recall work.I did, however accept and appreciate the offer of a free car wash when they were done with it.
Came in for a new car last week, and couldn’t be happier! Everyone is very friendly and easy to talk to. Our sales rep, Greg, was very knowledgeable and helped us pick out the vehicles we wanted. Thank you!
I drove 2 hours to get my beautiful Truck; Kyle was awesome and the rest of the staff were friendly and accommodating. Everything that was told to me over the phone, plus any descriptions of the Truck were spot on. Kyle even went out of his was to give me several pictures that werent on the web to make me feel comfortable with the purchase. Thanks so much for making my experience an A+
I recently purchased a car from this place of work and I couldn’t be happier with the service I received. Not only did I get the car for a great price but I felt reassured by the excellent customer service that they provided. In particular the car saleswoman that helped me out Sarah! She was a lovely lady and I appreciated that as a young international student she really helped me out. I would recommend this place of business to anyone that’s looking to make a purchase of a vehicle.
Staff is very professional. Can get you scheduled quickly. Always lets you know what’s going on with your vehicle. Friendly atmosphere.
I went to look at a car. Beautiful. Even though I couldnt pull it off the sales people and finance did their best to help me. No pressure and friendly. I will buy my next car from here.
What a great place to purchase a vehicle. . Bill Lavery is always eager to greet you and make you feel welcomed. A big thank you to Craig Vicars for your help on the recent purchase. You made it quick and easy. Also a big thank you to all the sales team of our recent visit that helped out. We love the CTS. We would highly recommend this dealership for your next car purchase.
I love this place. They have always taken great care of me and my vehicle. I have bought 3 SUVs from them
The turbo went out on my 2020 Trax with only 21,000 miles on it. Lavery had it fixed and back to me in 4 days. No complaints. Friendly service and called me with updates on what was going on with my car.Highly recommend.
I flew all the way from SC to buy a car from Lavery automotive. The business was in possession of one of 3 cars in the US like the that I wanted.John in sales, a young man, was outstanding from start to finish. He had a guy waiting to pick me up from the airport, gave me a detailed description of the car I was buying (letting me know what I was getting into), he was professional as you can ask for, and I got a great price for the car. The service I received didn’t lack in any department at all.I couldn’t ask for an easier experience buying a car. No hassle, no pressure, no ridiculousness, just fun. I’m in love with my car, and I can’t wait to be behind the wheel a little more.Thank you John, you’re the man. I’m happy.
The experience was great as always! The service representative Keri was was very polite and professional! Once the technicians took my car into the shop, it was not a long wait at all. I would rather them keep it for however long they need to get the job done right! Other dealerships Ive used have gone as far as not tightening down the oil filter even and bad things have happened after that!Keep up the good work Lavery Team!! Herman
Rented a car from the rental dept. Service was great. Friendly efficient people. Van showed aging and we needed tires replaced in middle of our trip. Rental dept stepped up and paid for the tires, no issues. The ac was slow to cool. Otherwise the experience was great. Will rent from them again.
Your company goes above and beyond to service my car. Thank you for your hard work and commitment to amazing customer service!
We purchased our car from them very nice gentleman helped us name Jim
Very nice people I go there constantly to see Chevys and Cadillacs Lavery is the best dealer ever
Purchased a used car yesterday from Lavery and I just can’t say enough good things about my whole buying experience. I was beyond delighted with my Salesman DJ… He was professional and yet personable both. He didn’t pressure me and was extremely enjoyable to work with. I have no doubt that my next new car will be purchased right here from them!
Keri Myers is an excellent service advisor. She went above and beyond. The technician fixed my no crank and radio issue to perfection.
I was in search of a 2021 Yukon XL. I located it at Lavery Automotive and contacted them immediately. I spoke with Sarah who was VERY nice from the start and provided me with the information for the Yukon. I was driving from NC to Ohio to pick this car up and Sarah stayed in contact through the whole process. Once I arrived at the dealership, I was greeted by Sarah and her awesome assistant Ben. They answered all question I had and did an OUTSTANDING job getting the car prepped and ready to go and made the buying process quick. The finance manager, Brian, was very friendly and knew what he was talking about when it came to knowledge of the paperwork(even having to help the bank through the process). I can’t thank Sarah, Ben, and Brian enough for their dedication to helping make my car buying experience nice and smooth. I would definitely make the 7 hour drive again to purchase another vehicle from them. Their customer service was OUTSTANDING!!
Sam and Lori went above and beyond with my Silverado. No nonsense. They worked with my budget and the process was extremely smooth.
Brooks in the body shop did an outstanding job repairing and aligning the bumper on the front of our car. Jeff in maintenance was superb in replacing the airconditioning evaperator, which involved removing the front seats,console and the entire dash board. I am very pleased with the service we received from these 2 automotive tech specialists. Thank you very much Brooks and Jeff
My wife and I purchased a vehicle out of state; DJ on the sales side was extremely professional and responsive as was Brian, the finance manager. The entire process could not have run any smoother from start to finish. These guys truly went the extra mile for us and were extremely appreciative and grateful. I definitely recommend working with them.
The service department is one of the best group of people that i have ever had to deal with to get my vehicles repaired they truly care about the customers my family thanks you for all your hard work
My friend Linda DiGiulio loves Greg Ganni at Lavery in Alliance so she thought I should meet him and talk about either leasing or buying a car. Her and her husband always worked with Greg. He took so much time explaining all aspects of both leasing and buying and went with me on a test drive. I didnt hesitate after the drive and wanted to work with him.I feel very comfortable dealing with this dealership and met many wonderful and helpful people at Lavery.
Had an amazing experience with their sales team, specifically DJ Suitca. Enjoyed the first experience so much we came back a week later and bought another car. Met or exceeded our expectations (and market value) on both the trade in and the new car prices. Go see DJ...you wont be disappointed.
Great sales service from Craig Vicars.He got me the car that I needed. Other dealers cant compare.
Laverys collision shop did great work on my car. Brooks Davis was incredibly helpful throughout the entire process. He went above and beyond to help with every detail possible. From ordering a special part to making sure everything was done exactly right. The work they do is great, and the people they have are even better!
Lavery Automotive did an outstanding job of making my vehicle purchase stress free. The used vehicle I purchased from them had a number of issues which needed attention before we could pick it up, and they went above and beyond to have them all squared away in time for what was a very significant trip to get the vehicle. Craig Vicars and all the staff were great to work with and the service was first rate!I would highly recommend this dealer to anyone anywhere near Alliance Ohio.
DJ Suitca was amazing to work with. Friendly and honest. I felt very comfortable doing business there. Brian Van Riper in finance did a excellent job also. I have only dealt with one other dealership in my life that was as pleasant as this experience. Thanks gentlemen for a great experience.
DJ & Mr. Lavery were an absolute pleasure to work with. I felt no pressure at all & I truly felt as if they both understood my fears & apprehension to purchase a used car. I know I made the right decision for me. I love my new Terrain!
I did have to wait for quite awhile to have a tire sensor replaced, but they were very courteous
No hassle. Treated like family. Highly recommend john scalise as a sales person
I went to the dealership to test drive a particular vehicle and Jim offered another vehicle to also take for a ride just to compare. I ended up buying the car Jim recommended. It had everything I wanted and more. Everyone was so helpful and courteous. Had a great car buying experience here. I highly recommend Lavery.
I was greeted as soon as I pulled in the dealership and they got my info and invited me to wait in thewaiting room where there was coffee.When car was done everything was explained and I got the bill to pay . Thank you !
My salesperson (Craig Vickers) and all the sales team At Lavery were helpful and knowledgeable. However, I was very unhappy with the Finance Manager, Brian Van Riper. He was way too pushy and insistent in trying to get us upgrades in warranty protection plans. I repeatedly told him we were not interested, still he continued. When I became upset, he said, My job is to not take no for an answer. We came close to getting up, leaving and making a purchase at another dealership.
We bought a GMC Yukon (used, but new to us) from Laverys back in April. After 2 months of owning the SUV and less than 400 miles the side collision sensors went bad. This totally disabled our vehicle. Laverys was able to look at it right away and get it fixed. Unfortunately, the vehicle warranty did not cover the repair. The service department (Rick) and management (Scotty) really listened to my husbands complaints and concerns. They worked with my husband on a discounted repair cost and made the deal right.
I have found in the last few years, Lavery is a dealership I can trust. And when you put your trust in a dealership; the staff are more than willing to work in your corner on your behalf to make you the best deal. Lavery works to building relationships with customers.
Ive purchased two new 2014 Sierra from Lavery, and my experience during both buys was exceptional. Nothing but good things to say about the sales staff there. Mark and Joe were always available to answer any questions I had, and Scottie made sure I got the best price on the new trucks and fair trades on my old vehicles. Bill (Lavery) even took the time to personally work through one of the trades with me. Top notch dealership with top notch staff.
Lavery Auto....Thank You!!! I went to the extreme of buying my new Silverado from out of state because I was looking for a specific one. So My salesperson, Sam, and his Sales Manager, Scotty, were super professional. There was no shell games or bs smoke screen. They dove straight into the deal. Very honest and no empty promises. When I got passed to finance, Vinny was solid. He laid everything out and again no F&I games with this and that. Laid out paperwork and addressed all of my questions. These 3 guys were honest, fair, and transparent rock stars!
Their customer service is phenomenal. Terry the salesman is super down to earth and ready to help meet your needs to get what you want. Justin the service manager is super friendly and understanding!!! This is my first time financing a car and the entire team here just made me feel so at ease.This was my first time buying a car with payments and Terry made the process feel so smooth and made sure we went into a deal eyes wide open. Then 24 hours after buying our vehicle our check engine light came on. The service department worked with terry to make sure this problem got fixed quick and with ease at no cost to me. I was referred to laveries, and Terry, by my parents who have dealt with laveries for years. I definately will refer anyone looking to laverys and I will definately love to continue doing business with them.
Very pleased and happy with how hard everyone worked . I got the exact car I wanted 😊
I didn’t end up purchasing a vehicle (or even visiting the dealership), but I want to leave some positive feedback for John at Lavery. He went out of his way to text me answers to questions and additional photos of a vehicle I was interested in, which helped me rule it out based on some rust.While he didn’t get a sale from me, he saved me a couple hours of driving by being upfront and honest about the vehicle. I will certainly consider Lavery in the future thanks to the communication I received during this experience!
I banged up my 2015 ram bighorn and from the moment I walked in the door the staff was very friendly and even offered me pizza. Brooks took care of the paperwork and was very helpful and very professional. I got my truck back very quickly and it looked brand new. The body work ad paint was flawless. They even detailed the inside and outside for me. I would recommend brooks and the staff to everyone. Great job!!°°
Horrible, had a carfax that was cleared. We found damage to the underbody, and a missing part by the windshield. Clearly work has been done to it. They said car was gone over and detailed. Gone over maybe,, but not a truthful salesman. Whoever detailed the Corvette, didnt even wipe off the wax,, and put some kind of oily substance, on engine parts and all hoses. Probably to make them look new. The salesman didnt even seem liked he cared about, what I was saying to him. He seemed quite annoyed. I was supposed to see Sarah, but I never did meet her. She was the person I texted with online. I am a 51 year old disabled vet. I dont want any special treatment, but I do want honestly and some respect, when looking to buy a vehicle. I wont be back, so you can quit messaging me.
Greg was an amazing salesperson. He really took care of me and put me into an affordable lease. I just love my new truck. Bethany was amazing at taking care of the financials and she went above and beyond to help keep my payments reasonable. Ill definitely continue my relationship with Lavery Chevy dealership.
What a great facility! Craig went out of his way to spend time with me researching a vehicle that in the past went through their service department. Was thinking to purchase this vehicle from another dealer and he gave me background information. Not even a customer and he went out of his way to assist. Top of the line service - thanks Craig!!!
Service department and sales went above and beyond any expectations I had. We traveled an hour and a half and passed 3 Cadillac dealers to buy our second vehicle from Lavery. The experienced sales and service team will keep me coming back for a long time. 5 star service across the board.
If there was a zero rating theyd get it! I bought my car from lavery in 2006. For the first time ever since buying it it broke down in my drive. Theres supposedly a discount for bringing my car to laverys through AAA. The discount is only $50 first of all. Second I thought, if since I bought my car from laverys I would get a loaner car. Not the case. I had to pay an additional $30 a day on top of the repairs to rent a car. Im a small business owner and to make a long story short a starter and a battery cost over $1,000. They had my car in the garage from Friday until Monday morning. It sat all day Saturday because they needed to check the battery That was the only thing that needed done.. but because the mechanic who worked on it friday was off Sat none of the other mechanics could do that simple job. Charge a battery. So i waited until monday morning to be told my TWO year old battery was no good so theres another charge! I NEVER had a jump start or issue with that battery! EVER! Because it would have cost an additional 150 to rent a car over that period I had to return the rental after 2 days and go without a car for 3 days and miss a day of work for a starter and battery! Needless to say. NEVER take your car to a dealership. They charge 120.00 per hour. No loaner. Expensive lesson learned!! I will NEVER purchase another car from Lavery Chevy!! EVER!!! To add insult to injury I get a call from Lavery bc they read my review. Theyre trying to defend the above review. She said she was sorry I had to get a rental and that THEY offer rental cars! HELLO! Where does she think I got my rental from? She added that they have shuttle service and DO have loaners! No one bothered to offer either! My battery is an Interstate. Top rated with a warranty. They can last 5 years! The date on my battery was 12 27 18. Just over 2 years! I wasnt even asked about the warranty on it. I have the battery and will be charging it and double checking to see if it really needed replaced! Then She tries to say I was told my car might not be in the garage until Monday. I NEVER would have agreed to that! She DID say she probably couldnt get it in until FRIDAY morning. If she had said Monday I would have HAD to take it elsewhere. I cant afford a rental for a week! Why cant dealerships just admit they SCREWED up rather than take apart a review to defend themselves!!!? Especially when theyre lying. Btw. A AA says lavery offers a discount. According to Lavery. They DO NOT!
My Son bought a Sport Utility from Lavery last year from Greg. So we knew that when we were ready to purchase our next vehicle we would be at Lavery. The staff has a welcoming spirit. They are friendly. Professional but not pushy. Our Salesperson, Drue was patient and understanding from beginning to end. Mark is an exceptional Manager. The Finance Department made the final process smooth with the least amount of stress. I will not hesitate to recommend ANYONE to go to Lavery . What a GREAT DEALERSHIP.
Very friendly and attentive. Happy to come back here whenever I have any service done and I know it will be a quick and stress-free experience.
Extremely smooth and professional process of out the door pricing. Kaitlyn and Bethany did a great job of communicating throughout the process. Everyone was so friendly and excited for us when arrived. We drove 1200 miles to pick up our new truck and it was an overall perfect experience! Will definitely recommend to others!
Fast service on my 2015 Silverado, in and out in about a hour. Service Consultant Tom, took care of everything I needed done.
Highly recommend Lavery Automotive. The showroom is always spotless and the employees are very friendly and very helpful. I deal with Craig when it’s time to purchase a new vehicle. Craig is always helpful and knowledgeable. I got to work with Lauren this time as well, her and Bill got me a deal I couldn’t pass up. Bethany did all the financial paperwork and she was amazing as well. I will be a repeat customer for many more years to come. Thank you all at Lavery’s for all of your hard work and amazing kindness.B.Schandel
My husband and I went into Laverys on Friday, I have to say this has been the absolute best buying experience of our lives and that is saying something as we are in our mid-50s and have purchased a few vehicles over the years. From start to finish it was completely stress free, fair and they allowed us to take our time and decide on what exactly we wanted to do. We saw Tony first who gave us a fantastic deal on our trade-in and then we had the pleasure of working with Sarah our sales person and she was very knowledgeable and went the extra mile to gather several vehicles for us to test drive. Lauren, the general sales manager was there the entire way and Matt our finance guy was terrific. I know it sounds like I am gushing but I am still in disbelief over what an enjoyable buying experience that was. We went in to purchase a car and left feeling like we received an incredible deal and over the top service. I will never buy from another dealer again! Kudos to Mr. Bill Laverly, he has an amazing team and business. Thank you all for taking such good care of us!
I HAD A VERY NICE EMPLOYEE to help me with my recent Lease he was very helpful and explained all the new features of the upgrade vehicle to me. His name wasCraig Buddy Vicars. He was excellent!
I felt I was rushed and pushed out the door during the buying process. Prices were never discussed, my trade in prices were never discussed and the current GM rebates and offers were never discussed or explained. After learning about offers I was not aware of and was not presented to me from the sales team I was told if I wanted that offer we would have to redo all the paperwork at 7pm while they were closing the doors. They actually lock the doors behind me as soon I stepped out of the building. I was not looking for every dollar available but I wanted to be told upfront what all my options were. I wanted to talk about my trade in which was never discussed. I am not happy with my experience with this dealership. I should have known better and waited to visit a dealership from my hometown, but being in the military always puts me in a disadvantage.
I have never had an easier experience than I did with Tony Caserta at Lavery Automotive. I just told him what I wanted, well what my wife wanted lol, and we were driving home with our 2019 Equinox exactly one week later. You would think with the limited inventory out there today, due to the pandemic, we would have had to compromise but not with Tony. He took on the challenge and provided us with exactly what we wanted. Thank you Tony, Mark and Bill for making Debbie and me very satisfied customers with our choice of dealerships. We will definitely come back.
My husband and I just purchased a 2019 Chevy Equinox LT. I was specific on color, sunroof, and all the extras. We had contacted two dealerships to help us find this specific car and Tony Caserta found it!!! Not only did he find the color but this car is fully loaded and very few miles. Love this car!!! And Tony was amazing to work with, no high pressure. He listened to what I wanted and worked hard to find my car. I highly recommend Lavery; Tony and Mark were absolutely the BEST!!!!!!
I was so pleased with my appointment. Lavery Automotive takes the pain out of purchasing a car. It was refreshing to have a team of people who are willing to make sure you were comfortable in a vehicle and that will work with you. I will definitely recommend friends and family and anyone in need a reliable transportation to contact them.
I went in for an air bag recall, when I arrived I lost engine oil pressure on my gauge. I shut off my engine and asked them if they could diagnose problem. They did the air bag and told me the oil pressure sensor was bad, they had the part, $295.00 + labor and $120.00 +tax for diagnosis, over $500.00. Plus several hundred dollars more for other leaking fittings on transmission lines etc. I priced a oil pressure sensor for my 2013 Avalanche 5.3 liter engine thru several parts stores, genuine AC Delco and other manufacturers. All were less than $60.00. I believe in making a profit but not in Grand Theft. I could tell you other stories about this dealership. I have my work done by another repair shop and if needed a different dealership.
Oil change, tire rotation and inspection was so fast today! And only $67 and change! In and out in under 30 minutes, including the free car wash! LOVE Lavery Automotive in Alliance! The service is worth the travel!
I recommend to all good people. Make this your first place to look for your next vehicle. If they dont have what your looking for they will go out of there way to find what you asking for .💯 . The owner is a kind man & all the sales staff are very friendly. They truly treat you like family !
Greg is awesome. Actually the entire team was great to work with. No hassle, no haggle, price is what it is and trade in was fair. Greg is Honest, funny and made buying a car easy. I am glad we took the chance and tried a new dealership and found a great place to buy a car. I recommend Lavery Of Alliance.
Keri took care of me and my vehicle as soon as I pulled in, very professional and helpful. I will be back if I have any needs. Great Service Thank You Kim Henderson
Super nice people. Work for the customer. Will do what every the customer needs are . Definitely would be happy to do business with them again!!
My wife and I traveled 3 1/2 hours to look at a car that Lavery had. Having been in the service industry for over 30 years, I know what great service is. The folks at Lavery were exceptional. Madison replied to our internet request first thing in the morning. The sales manager Mark sent pictures of a couple blemishes before we made the trip. The pictures looked worse than the real blemishes did. Mark introduced us to our sales professional Joe who was outstanding. Becky took care of the financing work. She was great, presented us options without being pushy. Lyle should us all the features of the car and answered all of our questions. We will definitely be willing to make the trip again. Thanks to All of You
John Scalise was a very helpful and professional salesman! 10/10 would recommend and got me a great deal on a Cadillac. I would recommend going to see him!
I remember going to Laverys for the first time. Jim greeted me with a genuine smile and a handshake and that has never changed. I wasnt considering a new vehicle, but he recommended that I lease a new Terrain. It was a great choice. I loved that Terrain and leasing is so much better than buying in my circumstance. The service team is amazing and they seek out every possible discount available to you (so does the sales team). Try to find another dealer that does that. I just turned in the old lease without a single hassle and took home a new one. Im a customer for life! Thank you Laverys and thank you Jim!
ReviewsProfile & SettingsLavery AutomotiveSep 27, 2019Kimmer Excellent DealershipMr Lavery is an absolute gem to work with. His dealership is exceptional, His experience and expertise can not be matched. Mr Lavery goes above and beyond to make his customer receive the best vehicle and service they desire! Craig Vicars our personal sales consultant at Lavery Automotive was also an absolute gem to work with. Mr Vicars took his time to go over every detail we needed to purchase our new ATS Cadillac and made the process very efficient and expedient. Mr Vicars showed professionalism and knowledge of our new vehicle and was a pleasure to work with. Thank you for another great experience at Lavery Automotive!
Lavery Automotive has an amazing, trust worthy staff dedicated to putting the customer first. I drove 4+ hours to their dealership because they had the exact car I had been searching for at a price that was perfect for me. The sales staff was excellent in their communication about the used vehicle, sent pictures and videos of the entire car, and touched up all the little scratches and dings on the car at no charge to me. There was absolutely no hassle or stress during my entire experience, and they were quick to follow up with me a few days later to make sure everything was perfect. It was easily the most enjoyable used car-buying experience Ive ever had. I highly recommend it!
I purchased a vehicle from out of state. My sales rep their was drew and he was very helpful and transparent. He did everything he could to make me feel confident in my purchase. I would definitely shop with them again.
Everyone at the dealership was amazing to deal with, including Mr.Lavery himself. We made a last second trip from West Virginia in hopes of purchasing our ATS-V, and made it to town at 4am. I called as soo. As the dealer opened and they immediately had the car ready for a test drive when we arrived. They made the entire purchase process quick and easy, with no pressure whatsoever. Our salesman, Terri, was fantastic and was sure to show my wife every feature and explain how to use everything. I won’t hesitate to make another 4 hour drive to purchase from them again.
We purchased our newest van from Emily. Her knowledge, service and professionalism is top notch. We also want to mention Chris from finance. He was honest and very professional. Not once did we feel pressured from either person. We will continue to work with Lavery and also recommend this place to anyone looking to purchase a new vehicle. They are the best! Thanks again guys!
We were looking for a vehicle and seen just the one on the internet. We text the dealership and Sara got back to me right away. The vehicle is a Hyundai veloster. We sent Sara the information that she needed and had the finance department call me and did all the paperwork over my smartphone. It was amazing. Electronic signature on all paperwork and didnt have to leave my house. Sara call me back after we were done in a couple hours and said, congratulations on your new car and said that she would have it delivered to my house the next day. Well by 12:00 noon it was here and I couldnt believe how beautiful it was. My wife cried and couldnt believe how nice it was. I am so impressed with what sara did for me and everyone else involved. You cannot ask for a better place to purchase a new or used car cuz they will treat you like a king or queen. I will always look for my next vehicle there and know that I will be treated with respect. Thanks again to Sara for being a shinning ⭐ star.
I recently bought a new Silverado from Lavery. The staff is absolutely great, but Kaitlyn was without a doubt the main reason for giving them my business! She went over and beyond to find exactly what I was looking for until I was completely happy with my purchase. I had been to several other dealerships prior to Lavery and was never as comfortable as when I walked into their dealership. I would highly recommend Lavery, and especially Kaitlyn for finding you your next vehicle!
Kyle worked with me , and was very helpful, pleasant and courteous. I am elderly , in fact old and a widow. I went expecting a hard sell and it was just the opposite. I began with the computer and did a lot of research and had known about what I wanted . I visited all websites to get an idea of costs and had other options But working with Kyle was the best. Thank you for having such a competent and helpful employee.
We are thrilled with our experience at Lavery Chevy Auto working with Jim Wolfe. He was friendly, warm, not pushy at all, and was even very accommodating for our three year old daughter during our conversations and test drive. Jim was also flexible with us as we had to change our appointment time last minute. My husband and I cringe whenever we have to deal with car dealerships but we can honestly say working with Lavery Auto was one of the most comfortable and easy experiences to date. Thank you!
I bought a truck from Lavery. My sales person was Terry Christy. He was the best sales person that I have ever dealt with. It was a pleasant experience working with him. He was extremely thorough and he followed thru with everything he said he would do. Thanks again Terry.
Craig Vicars was open and honest throughout the entire process. I even had to leave for previous appointments and he said when I came back they would show me multiple financial packages. When I came back later that day everything was ready to sign and they were just very detail oriented and good at explaining things every time I had a question.
My family and I have purchased 3 vehicles in the last year from Lavery. We are very pleased with all of our vehicles purchased from them. They have the best car prices in a 50 mile radius and friendly staff. Lavery has also taken care of all the major issues that were a concern like replacing 2 front tires,front end alignment and some paint work on the trunk lid.I would have given Lavery a 5 star rating, but I couldnt because of small issue with 2019 impala v6 emblem and the adhesive on the trunk lid spoiler that I have not received a phone call back on how to resolve the issue..The call was made 3 weeks ago. For the most part Lavery is a family oriented dealer ship and even though i have a few very small unresolved issues,I will recommend anyone who is looking for nice vehicle and at a fair price. Lavery is the place to go to. I plan on going back to purchase another vehicle in the near future .Thank you ..Mark,Greg, Drue, Lauren and the Service Dept
Scotty Robb was very great at his job and I was very happy with everything he did for me with the purchase of my car. I will come back even though I have to drive 45 miles to get another car from him!!!
Had a great experience leasing our 2015 Equinox. Amy, our sales lady was very good and totally understood the questions we had and gave us answers. We turned in our leased 2012 Equinox and had really loved that vehicle. Laverys staff were efficient, polite and took the time to explain any and all questions i had about their services, on star, and technology. I feel i can call them at anytime with any questions i might have. I am glad we chose this dealership. They even delivered the car to our home, which is very considerate as we have countless hours of work on the farm. I can safely say, I feel this dealership will be one that puts the customer first.
The staff front to back were great. seamless transition . Terry is a class A salesman. He explained everything in detail and answered every question about the car.He was not pushy in any way.His product knowledge was so nice . He embodies the tradition Laverys has always worked toward. I will recommend him to anyone looking for a car. Thank you for the service .
My boyfriend and I recently bought a truck from Lavery Chevrolet and was more than pleased. Extremely friendly, professional, and knowledgeable staff environment. Their receptionist instantly greeted you and found you help right away. I highly recommend Dave Sherman in sales. He was very helpful and exceeded all our needs. Everyone had a professional sense of humor which was refreshing. I will definitely go back for future vehicles.
Terry has been great to work with. From the start he has made this process so smooth and easy. The entire staff at Lavery is very accommodating as well. I’d highly recommend purchasing a vehicle here and will do so myself in the future!
As always the best treatment from a dealer one can expect. Thank you to my sales person Greg Ganni and the rest of the Lavery staff that always makes transitioning into a new vehicle easy and hassle free. Never pressured or the pushy attitude like other dealers Ive looked at in the past. Greg knows what I like and never lets me down. Thank you!!!
Hi! I wanted to tell you about the great experience I just had at Lavery Automotive. I had been looking for a replacement car for some time and, like everyone, used the internet to help in my search. When I found “the right vehicle”, I was somewhat put off by the fact that I live nearly 4.5 hours away from Alliance, OH. This would have to be a great deal with a great dealership, right? I made contact with the dealership via email and was contacted within an hour or so. I initially talked with Kristin in their business office who was just wonderful to talk with. She answered all of my (many) questions and then handed me off to Mark E. when we were ready to get a deal done. One of my key requirements was quick turnaround – I wasn’t looking forward to 9 hours on the road. Anyway, I showed up and met with Mark E. almost immediately. He showed me the car and, in the interest of time, had me test drive the new car with one of his associates while he inspected my trade. Long story short, we traded cars, I signed some papers and was back on the road in just about an hour – and that’s with one of their service people showing me all of the buttons and gadgets. I can tell all of you that I’ve bought a number of cars in my life, but this was the most efficient, honest, straightforward deal I’ve ever done for a car. All of the people - from the time you walk in until the time you pull off the lot - are just great. You just feel a good vibe from the moment you walk in. The only bad part is that I can’t give them six stars!
As many people, I get a lot of anxiety purchasing a car, however The whole Lavery team, from sales to financial, made this an extremely pleasant experience. Lauren, Kyle and Bethany were patient, informative and went above and beyond to get me my dream car within in my budget and had it delivered to Michigan for me, even during the covid pandemic. I can’t say enough good things about them and highly recommend that no matter where you live you check them out
Not usually one to write reviews but Sarah is a great asset to the company! I was very nervous to go in and get bombarded with sales people but Sarah had a very laid back and friendly approach to the whole process. She talked me through everything and explained thoroughly what was going on every step of the way. She made my experience very personal and it was an absolute pleasure to do business with her. If you go in, definitely ask for her! You wont be disappointed; she is awesome! Thanks Lavery, for a great experience. Will be coming back!
Could not be happier with the service department and the sales department while purchasing a 2021 SUV. Our trade —in needed minor repair work and the entire team worked hard to resolve the issue. The sales team exceeded all expectations. Highly recommend
My wife and I recently purchased a Cadillac SUV from Lavery. It was slightly used and we noticed a few things were not working properly after we took possession. Lavery was great to work with and addressed all issues, including non-warranty items. We lived about three hours away and they made it convenient as possible by sending a driver to switch out the cars and allowing us to use a similar loaner car. I would highly recommend this dealership to anyone looking for a car- good/fair prices and great service. Thank you- John
The body shop did a great job on repairing my car. Looks brand new and was all cleaned up and shined up. And everyone in the office was friend and the people I dealt with in phone were nice and professional.
After checking out cars at a few other dealerships I decided to drive to Lavery and see what they had. This was a great decision because Sara and Mark were very helpful and found exactly the vehicle I wanted. Lavery has the friendliest staff and owner. I will be recommending Lavery to all of my friends and family.
This was our first experience with Lavery. It was a pressure free and honest group of folks. The salesman and manager were upfront and worked their tails off for our family. They new our needs and put us in a vehicle that we wanted at the best price. We had multiple conversations with other dealerships around northeast Ohio and Lavery’s price blew the competition out of the water.Thank you again!
1. Showroom is clean and presentable.2. Sales and Management personnel are courteous and professional.3. Process was efficient and cordial.
Lavery always goes above and beyond to make sure my needs are met! While I noticed a couple of cosmetic imperfections that still existed after my repair, they made things right and corrected the issues in a timely manner with no problems.
Greg Ganni was excellent and extremely knowledgeable. He took the time to show me every button and explain everything my new terrain could do! I absolutely love my new gmc and will be a returning customer in the future!
Got me in right away and had the repairs done before even hitting 24 hours!
My last service call they diagnosed my trunk latch problem but I decided to wait to repair until my next visit. Keri my service rep always does a great job keeping me informed and making the service call a good experience. Top notch service team at Lavery Automotive.
I just bought a new Chevy Equinox from the Lavery dealership. Our Sales Manager, Sarah, was very knowledgeable and made the entire process quick and easy. Everyone at the dealership was extremely friendly and helpful, and we had an excellent experience there.
I had a great experience with Lavery Automotive Sales & Service. I searched for many places to buy my very first vehicle from. It was difficult to find a great place that I trusted. It was also hard to find what I exactly wanted for a vehicle with the budget that I had. That was until we came across this place. I was able to buy my first vehicle with in two days. It was fast and very trust worthy! I would recommend this place to everyone!
We purchased a used vehicle for our daughter. Our salesman, Terry, was so very helpful. He explained everything very well and was not pushy about purchasing a car. Everyone at the dealership was great!! Will definitely be back in the future.
I didnt end up buying car here, but the sales woman, Sarah was very pleasant and easy to work with. The manager was professional too. Great experience and 5 star customer service.
Yesterday was my first time dealing with Lavery and let me tell you they ALL did an awesome job. Met with my salesman Kyle who answered my question and gave me extra insight into the vehicle I was going to test drive that day. Needless to say I left there driving my new car it truly was a pleasure and will return/recommend. Thanks to everyone there!!
We had a very good experience purchasing our vehicle at Lavery. They were low pressure and our sale associate Drew was very knowledgeable of the vehicle and made the experience very quick and easy. We would definitely purchase here again!
I went to quite a few dealerships in the northeastern Ohio area and when I went to Lavery I was surprised at how helpful they all were. They worked with me and found a car that suited me best and within my price range and made everything very easy for me. They took care of everything I needed to get started and fully detailed the car when I purchased it. Thank you for the excelled car and service. And a big shout out to Kyle for being extremely helpful.
I had an exceptional buying experience with Lavery. They are different than most large dealerships because their sales associates are paid salary rather than commission which is great as a buyer. Also they dont negotiate their prices which isnt an issue because the prices are already so low. Missy Long provided great service, was informative, friendly, and enjoyable to be around.
Jim Wolfe was very helpful! In fact, we owe him a heartfelt thanks for finding the perfect deal and truck for us. Also, the staff at Lavery were friendly and made the buying experience easy and stress free. We highly recommend Lavery Automobile!
Staff is delightfully friendly and not overbearing like most dealerships. My salesman Chris, was very Highly motivated and a gentleman. He was very attentive to my needs and made sure I got exactly what I wanted. I would Highly Recommend Lavery!!!!
Drue was honest, fast, efficient, friendly, kind, and authentic. He turned our truck buying experience into a lifetime relationship because we will always think Lavery first! They have vehicles with style and affordability, and the plus was having the outstanding Drue! For the first time in our car buying experience, we sat before the Finance Queen Lauren, and again, we never want to sit in anyone else’s seat. She was extremely knowledgeable and her personality was just as beautiful as her face! She helped us navigate our insurance options with ease, like no one ever has! Finally, they have young man named Colin who is the vehicle features guru. Again, Colin was yet another lovely soul! It would be an understatement to say our encounter was the pinnacle of a car buying experience. Thanks Lavery!!!!
I got my new 2021 GMC Sierra there. Service is awesome. Got first oil change and service was great.
I sent an email & Mark the sales manager called right away. I made appointment with Mark & my sales man was Jim Wolfe. I was treated so fairly I couldnt walk away. I got what I wanted on my trade in & they got me in the vehicle I wanted. It was straight up, no going back & forth. It was a great experience. The place was well managed & the staff was professional & friendly. When the wifes ready to bite the bullet on a new vehicle I know where well be going!! Thanks guys good work
The whole staff was wonderful! Bought my new car today and DJ was SUPER friendly and helpful every step of the way. Overall great experience
We recently purchased a very nice 2011 used car from Lavery after an extensive web search. We found our perfect Chevrolet and commenced talking with them about the purchase, since we reside in Northern part of Kentucky 4 ½ hours away. Being an out of town purchaser can be very frustrating and worrisome since there is always uncertainty. Well, let me just say you do NOT have to be concerned with them. Their service oriented team started establishing Trust from moment one. Not only did the Service Manger help us through the details of the vehicle, but extended that further by literally doing a walk-around video commentary showing everything and sharing what we should be aware of and points we should know about. E.g., “I see a minor scratch, no problem we will take care of that for you.” That is establishing pure Trust. After the long drive we were greeted with the resounding Quality-Team-Lavery. All salaried, none of them are on commission. They automatically had a professional technician waiting go with us on the test drive to help us with understanding the vehicle and validated what they said they were going to do for us, and was in fact was done with value added. “oh I also noticed another small place and just went ahead and had them take care of that too.” I have never experienced an auto dealership with such a strong orientation towards Total Quality and Service. So, here was the outcome: the best price within a four state area, coupled with their amazing customer service.. I am rounding up on 60+ years and have purchased new and used car many times. These folks are unmatched by anyone! My name is Tom Barlow and I put my name on this testimonial.
I want to take take this opportunity to thank D J at Lavery for making our purchase of our Cadillac XT5 such a pleasant experience!! He made sure we had the right car for our needs without pressure! I urge anyone needing a new or used car to call and ask for D J. Thank you for making us feel special !!
Most of my experience was through electronic communication with Sarah. She is fantastic. Prompt on replies, upfront about things. She made the experience pain free.
We recently purchased a truck from Lavery. It was the smoothest car buying experience that we have ever had. So much so that it was down right scary. Dave Sherman was very helpful and knowledgeable about the cars that they had in stock and made this a very good experience. I would recommend them to others even though it was about 30 miles from home.
My experience with Todd Bollman at Lavery was Excellent. There were no high pressure sales tactics. He was very professional and courteous throughout the entire buying process. He spent a lot of time going over all options available to me with rebates, discounts, financing, etc. I had a lot of questions about different vehicles and Todd was patient and understanding and did not make me feel silly or awkward asking all of my questions. He is very knowledgeable in his job which meant no going back and forth to a superior for help. This made me feel more secure in my purchase as well. I highly recommend Lavery Automotive in Alliance, Ohio. When you go to Lavery you should ask for Todd, you will not be disappointed!
Sarah was awesome! She was so helpful and knowledgeable and worked hard to get us into the truck we wanted. Would definitely recommend her and Lavery Automotive to anybody! Will buy here again the future.
My experience is based on Laverys new General Manager, Rich Dietrich, who I know outside of Lavery. Rich encouraged me to consider the dealership as a local alternative for my Cadillac service. My first impressions are very favorable due to all the other support staff that treated me well regardless of whether Rich was present or not.
I appreciated the time, dedication, and consideration Lavery Automotive took regarding my car shopping. Not once did I feel pressured to buy from them. When I had stated I was not sure and that there was one other vehicle I wanted to test drive that was not through their business, I was welcomed with acceptance and understanding. Their genuine attitude will keep me coming back and recommending Lavery Auto Sales to others.
I have had a great experience with everyone here excepted my original sales guy. But the finance team and service team are amazing. Carrie took great care of me.
My salesman Craig was extremely professional and friendly. He encouraged me for it to be my decision.... not his. He understood my frustrations and concerns... but never downplayed them. Treated me as someone he wants to make sure comes back. A good and honest person.
We are long-time satisfied customers of Lavery, and we keep coming back because we appreciate their professionalism and respect they have toward us as customers. They remain involved even after the sale to ensure our happiness with our purchase We never feel rushed and no detail is overlooked. We seek out our favorite sales person, Andy Hagan, who always manages to put us in the right vehicle and helps us to find a purchasing plan that fits our needs. Returning for routine service is convenient and we find the service staff to be equally qualified and helpful. It is a friendly and clean environment. We feel confident in their integrity as we now have an adult daughter who is developing a relationship with Lavery, as we just helped her to purchase her first new car. We know that they will take good care of her automotive needs, as well.
This was our first experience buying from Lavery and dealing with Greg. Premier service and terrific experience overall. Greg took the best care of us and went over and above anything we expected. Can’t say enough about the great customer service. We’ll definitely be back.
Laverys was awesome to deal with! The staff was very friendly, especially Matt and Sam! While waiting I enjoyed the freshly brewed coffee and popcorn, not to mention the comfortable waiting area with TV to watch. All in all I had a great experience with this dealership! Looking forward to future purchases.
Had an absolutely awesome experience with Laverys body shop. Louie treated me very well and made the entire process so painless and extremely simple. The work came out above my expectations. Full service of the vehicle and I am very pleased.I recommend going to Laverys and I will return.In the past I also had a very pleasant experience dealing with issues covered under my bumper to bumper and the service dept treated me awesome as well!All around awesome experience10/10
The staff at Laverys is great! DJ was honest in his knowledge of the cars we were interested in and took us for multiple test drives. Great customer service to get me in a car that fits my family’s needs.
Hassle-free buying. Just purchased a 2017 Cadillac XT5 and everything was smooth and easy. Found a car priced online, called and scheduled a test drive the next afternoon. Car was ready and waiting for us. Prices were great, no surprise costs or unintelligible fees tacked on. Gave a fair price for the trade-in, handled paperwork and didnt mind our one-year old daughter running around like she owned the place. Forget the names of everyone we worked with, but everyone was great to deal with. From the salesman--including test drive--the assistant that showed how the onstar and touchscreen systems worked, to the finance and paperwork guy, the receptionist, the owner, and everyone there. Definitely a go-to place to purchase a car. No hassle, no pressure, honest and drove away in our new car happy.
I just bought a 2013 Cadillac ATS and the service I received from the entire Lavery Automotive team could not have been better. Jeff Day and Bill Lavery found the exact car I was looking for and gave me a very fair price for my trade. My siblings and I have all purchased cars from Lavery Automotive and we will be back in the future. We value supporting local business, and Lavery makes it easy to do that! Ive even convinced my Grandma, a long-life Buick driver, to consider a Cadillac from Laverys next year!
Drove all the way from PA to this dealership. This was such a smooth car buying experience. My girlfriend recommended me to Craig Vicars and he did such an awesome job. They hooked me up with the exact car I wanted to a T. The interior, exterior, price, technology, drive, miles, everything. The finance guy, Chris, also made it a smooth financing process. Such great people and will be coming back! Go to CRAIG VICARS for your car purchases!
Sarah was awesome and worked with me on leasing my new Silverado. I was unsure of weather I wanted to purchase my current lease or get a new lease. We went over all the financial difference and the new options on a new vehicle. She was very understanding and let me make the decision while giving me the options with no pressure.
I had a very positive experience dealing with Lavery Automotive sales and specifically Craig Vicars. I was able to negotiate a fair price for my vehicle over the phone as I live about 3 hours away. Craig and Lavery Automotive accommodated me in staying after hours to complete my sale and they also worked to get me the best financing they had available. Craig even set up my On-Star and filled up my tank.Thank you Craig Vicars and Lavery Automotive!
I have faithfully been devoted to this company for 6 years working in the office, service department, and now sales department. I always support local businesses in my city and believe that everyone should when possible. I have leased two vehicles here before I got into sales myself, and each time was Fast, Fun, and Easy with a non-commission based sales staff. Doing business with a family owned company is always best. Thank you Lavery Automotive for your service to the community and always making the customer and employees top priority.
When my 2000 Grand Am was getting bad, we immediately turned to Andy Hagan at Lavery. I have never met someone who took such a genuine time with my family and I. He was the BEST salesman we have ever worked with. He spend numerous hours with us setting up the car inside and out. We never felt rushed and we felt extremely cared for and important. Andy is incredibly knowledgeable and patient, he is a salesman we will continue to go to for years and years. Lavery takes care of you and your purchase, hands-down the BEST dealership for purchasing and maintenance. Thank you Andy and Lavery, You are the type of person and company that we need much more of in the world. I could not possibly be happier with my new 2015 Chevy Cruise, thank you for your time and attention as always Andy, you are truly the BEST!
Thought we had an agreement for me to buy the car. They’d emailed info to my lender. Was trying to negotiate the price down a little. Sales rep said she’d have the sales manager call me. Sales manager never called. Next thing I know I get an email the car is sold to someone else.
I absolutely loved this dealership. they had very nice cars to offer as well as great employees. my sales person was Dave Sherman and he was probably the best salesman Ive worked with. he was very energetic and made you feel comfortable and laugh a lot. [plus he even gave me some gas!] he was very helpful and friendly. I will be returning to him when its time for another car! I even told my boyfriend he needs to get his car from Dave.
The sales team is wonderful at this place. Everything was in order for my vehicle purchase and made the entire experience pleasent. Kaitlyn was my sales person and she handled everything perfectly, keeping me informed of each step of the purchase process. If you are in the market for a new car, I highly recommend lavery automotive!
So glad made the drive to Alliance! Got the best deal and highly recommend salesman Greg Ganni. Lavery service department is excellent too. Should have came here years ago!
I got a great deal on a beautiful GMC Sierra. Terry Christy, my salesman, was informative, helpful and courteous. Overall a very pleasant buying experience. I would recommend Lavery Chevrolet to anyone looking to purchase a new or used vehicle.Steven B.2018 GMC Sierra SLE
Rick and Mark are always helpful when arriving and checking in my vehicle for service, keeping me updated if there is something that needs my attention during the process and also after my vehicle has been serviced to inform me of what I need to be aware of, or what is high priority for the long-term maintenance and care of my vehicle. That friendly and professional level of service, is part of what keeps me coming back, and my vehicle on the road without suggesting premature service is one of the reasons I continue to not only buy my vehicles at Lavery off of Craig, but also service my vehicles at Lavery.
Craig was a great sales rep who really helped get us the car we wanted at a great price. Never rushed us into a decision and allowed us to check out a couple different options.
This was by far the best car buying experience my husband and I have ever had! Amy Wolf was such a joy to work with. We will definitely come back to Lavery to purchase our next vehicle. The staff was so pleasant and.....they have a kid playing room which made it an easier process!
I recently leased a car from Lavery, and am very happy. While I generally get along with car dealers I noticed I never seemed to get a straight answer, have them answer specific questions, and I really struggled with them constantly wanting me to come to the dealership.None of this happened with Lavery. They were honest, upfront, and fair. Since Im a couple hours away Im going to regret not getting a chance to meet with them. Very smooth transaction.
Firstly, Todd made every aspect of the buy convenient and enjoyable for me; he is definitely the nicest salesperson that I have ever met. Becky also made the financial area of the buy very simple, and was also very kind to me. Finally, Samantha was extremely helpful in setting up certain features of the vehicle such as OnStar. Overall, buying at Lavery was a great experience for me.
Great atmosphere! Everyone on staff very friendly, they don’t over do it. Truck I wanted to test drive was ready upon arrival through the online help. Knew the salesman name DJ too which was nice! Even if just want to explore, great inventory to get exactly what you’re looking for!!
I found the online and texting interactions to be fast, easy & thorough. I was an out of state buyer and handling all of the processing and communications was seem less even through Thanksgiving. The care, consideration and understanding was superb as a buyer. I would buy again out if state or in person with Lavery. Kaitlyn was my representative and she is Awesome!
Lavery Automotive Service was outstanding! I made an appointment to have our hard top convertible serviced which took an outstanding tech from Laverys abilities to handle this special car. The experience our family received with Laverys Service department was amazing. Emily with the service department was incredible from making the appointment to keeping me advised though out the repair! Hats off to the Lavery tech and team! The convertible top works perfect! GM should use your dealership as a training aid for other dealers to follow!
This was by far the best car buying experience I have ever had. Craig Vicars was wonderful to deal with and made the whole experience laid back and stress-free. Very patient, very friendly and knows his stuff! Laverys is a great dealership that I would definitely recommend to friends and family.
Everything went as planned. I was suprised how little time it took. I think this is the fastest I have ever been through the shop.
I wanted to thank everyone today at Lavery Automotive for the exceptional buying experience they showed me on the purchase of my Cadillac. I have had some recent bad experiences with other dealerships after some Bait & Switch tactics on there website inventory and having that added pressure of wanting you to buy their vehicle that day. There was no pressure here at Lavery from my initial contact with Larry Haidet then salesman Craig Vicars and on to Andy Hagan for the time spent making sure I understood the CUE technology and Syncing my mobile devices to the vehicle. Thanks again to everyone involved!
I bought a car from them in 2015! Unfortunately, I was in a car accident at the beginning of August 2019, the car I had purchased from them was considered a total loss. I contacted them about 10 days after my accident about a used SUV they had on their lot. Madison, contacted me about a test drive and I told her I had to wait a couple of days due to not having transportation. 2 days later, I noticed the car was no longer on the website. I contacted Madison again about the test drive and she informed me the vehicle had been sold. Ok no big deal. Meanwhile, Mark Eberling (the Sales Manager), had emailed me asking if there was any way he could help me. I explained to him about the SUV being sold. He then started working to look for a similar vehicle for me to purchase. He contacted me that day and said he had a similar vehicle and asked if I was interested. I replied yes via email and asked when I could come to test drive the vehicle. The next morning he responded telling me that vehicle had also been sold. After several exchanges of emails regarding what my husband and I were seeking in said vehicle, he said he would let his buyer know. That was August 16, today is September 9 and he has yet to contact me. I really wanted to purchase from Lavery again since we had such a good experience the first time. I cannot say I will ever purchase from them again. My husband and I went to Sarchoine’s in Randolph and a bought a brand new 2019 Equinox, which is what we were looking for. It’s unfortunate that no one ever contacted me back from Lavery’s. They could have received my business, but at least I now have a new car!
Best dealer Ive ever been to and Terry Christy along with Rachelle Weatherholt took AWESOME care of me but the whole staff was super helpful!!!!! 5 Star Service start to finish.
I took my car here because I was told by an insurance adjuster that they were the best. The lady at the front desk was rude from the first time I went it. She didnt seem to enjoy her job at all.Jump ahead 3 days. It took a Chevy dealership 3 days to fix a Ford car. Replacing the bumper & repainting the entire back end. When I went to pick it up, the car had bubbles all in the paint job, and the paint was all orange peel. I went inside and asked the receptionist if she could please get a manager. She rolled her eyes and went and got him. He assured me that they would have it all fixed for the next time I came in and picked it up.Again, 3 days later, I went to get my car. This time I actually drove away with it (it was raining). Due to the weather I couldnt tell the car still had orange peel and the paint had bubbles, there was dirt under the paint, my car smelled on the inside (brand new car still had new car scent when I dropped it off), and the paint wasnt even the same shade as the rest of the car. It was very noticeable when the weather permitted proper vision.I called the adjuster, explained to him what happened, and he set it up with them that I would get a rental CAR comparable to what I have and they would re-fix the car for the 3x. I really wanted to go some where else by this point, but the man said that I could not since he had already paid Lavery to fix the car. I didnt complain because I had to pay no money for the repairs and I was just thankful that it was at least getting taken car of.I arrived at Lavery with my Ford Focus (small car) and she didnt have a rental like I was promised I would get. Or at least she acted like it. She said the only problem is I only have trucks (why would I be told to come in to get a comparable car and be given a truck?). I have driven many different types of cars and I drive a large van (16 people) at work everyday. She acted like it was a big deal to be given the privileged to drive one of their really nice brand new 2015 trucks. She said it only has 700 miles on it, thats how new it is.My car is a 2014 and was brand new when I got it myself (not with my dad, fiance, mom or any type of other co-signer). She acted like I had never driven a new car before (which was very rude I thought, and not because I did have a new one, but what if I actually didnt? She could have really hurt someones feelings. To me though it just felt like she was talking down to me).I took the truck and 2 days later I got another call that my car was fixed. I went in and picked it up. This time the paint job was done much better (still not the best work I have seen). There is over spray and its more metallic than the rest, but I am so done with that shop that I am paying for it to get repaired again on my own.Again, my car was a brand new car, only 1 year old, and still had the new car smell in it. My car smelled like human pee when I got it back. I am still having a hard time getting the smell out. There is white stuff all throughout my car (whatever it is that they use to fix a car) could have been a number of things. Hand prints of it are on my back door (inside). My trunk sticks when I try and open it (which is didnt before).All in all I am 110% dissatisfied with my service there and I will NEVER be returning or recommending them to anyone else ever again.There is no excuse for an actually car dealership (not a hole in the wall body shop) to not know how to paint a car. I am completely discussed.
I was driving thru town when my check DEF fluid light came on, stopped by the dealer and explained to Mark that i was 400 miles from home and the lite came on and he was able to get me in rite away. I found out there was a problem in the def tank and that it was covered by warranty and that they had the parts in stock. After about 2 hours i was back on the road.This dealer and staff where top notch!!!! Mark in service I felt went above and beyond to get me going. The mechanic worked thru his lunch and they even gave me a ride 15 miles away to pick up a car i had to transport. I WOULD RECOMMEND THIS DEALER TO ANYONE !! THANKS AGAIN!
Total reviews rating 4.6
199 Reviews for Lavery Automotive Sales & Service 2023:
Review №1
2022-01-31These are the photo’s of my newly purchased 2019 Chevy Silverado Lt. VIN #1GCUYDED1KZ141932, the vehicle mileage was 28000 at the time of purchase. While on my way to the store with my little family.The engine dumped all oil on a busy 480 highway, just before the exit 288. With that said, I had to come to a immediate stop. I purchased the vehicle on 1/26/22 I took it to my house and left it in my driveway until I sold my old car, on the weekend I wanted to take it the new car for a spin and this is what happened. I just want everyone be aware if anyone buys and or try to buy the above mentioned car… be very careful… because the engine probably is shut. This vehicle was returned to the dealership for a full refund….Lavery Automotive Sales and Service…
Review №2
2022-05-07I purchased a used car from the this dealership on 4/15/2022. I had a wonderful experience; I was greeted quickly by Terry, who was an absolute pleasure to work with and his experience and personality were gladly welcomed. All employees that I met with were very nice and accommodating. I traveled 4 hours to purchase a vehicle at this dealership and based on my experience, would do it again. It has been about 3 weeks about and very much enjoying the car still with no issues. Thank you Lavery Auto!
Review №3
2022-05-19Billy and Rick gave me the best experience I’ve ever had buying a car. I came here for my Tacoma about a month ago and they did their absolute best to get me the truck within the price range I wanted it! Everyone was super friendly and helpful and I’ve been loving my truck and am very grateful for the service I received here. Can’t recommend them enough!
Review №4
2022-05-12Terry is an awesome salesman so easy to talk to and helpful beyond measure!! Terry and the manager ( I forget his name ) worked on getting me the car I wanted. It was not easy and they never gave up! That is why I have and always will come back and recommend Lavery to anyone I know looking to purchase a vehicle.Vinny was great as well. He was easy to talk to and explained everything and answered all my questions. Outstanding customer service!!! Thank you, Cathy Crumley
Review №5
2022-05-26We recently purchased a used Acadia from Lavery Automotive. After a couple weeks it developed a serious mechanical issue that we were unaware of at the time of sale. Upon contacting the dealership, they asked us to bring the vehicle back so their service technician could take a look at it and help us with the issue. Upon diagnosing the problem, the entire service team and management at this dealership worked with us to diagnose and repair the mechanical breakdown and also regarding the cost of repairs.The team at Lavery was extremely kind to us, communicative in a respectful and timely manner, and very understanding regarding our concerns about this mechanical issue developing after our purchase. Everyone worked well together with us, and their level of professionalism coupled with genuine kindness left such a positive impression upon us that is increasingly difficult to find anymore in todays area of customer service. I am deeply pleased and satisfied with the team working at Lavery, and would definitely consider them again the next time we are in the market for another vehicle.
Review №6
2022-01-24The oil change was rescheduled due to bad weather. Keri Myers got me in as quickly as possible. The work was done very quickly. She made all the right recommendations for other service that is coming due. Best of all it cost less than the quick lube places do. Very happy with Keri and her team.
Review №7
2022-05-24Just purchased a new car from Greg at Lavery. Had a great experience was allowed to ask about and drive any of the cars I was looking at. Would Definitely recommend you buy your next vehicle from Lavery. I will definitely be back in the future.
Review №8
2022-03-11Recently had my car in to do work after taking it in for an inspection. Had to wait an extra day and pay for a rental because they didn’t order the part I asked for, and didn’t wash the car (though they said they did). All in all for spending $900 with them I don’t feel like I was treated as a paying customer. Bedrock Rentals however had exceptional service and I would recommend them to anyone who has their car in the shop at Lavery.
Review №9
2022-02-13Car shopping can really be a nightmare. There’s always the dread of pushy salesmen on an already uncomfortable situation and I had been to several so I was feeling hopeless and exhausted.. but Bill Lavery and his staff were AMAZING🙌🏽They go above and beyond to make you feel super comfortable, as if you’ve been friends with them for a long time. They’re patient, compassionate, and really work with you to find the best deal for your budget in searching for the perfect car. I am SO SO happy with my putchase and would absolutely recommend ANYone to please do yourself the favor and check them out!🙏🏽 Thank you Bill and staff🙏🏽 So Blessed to have found you!
Review №10
2022-02-02I have been buying cars, truck, and SUVs from Lavery for a very long time. They have treated me right from the start. Greg Ganni, my salesman will do everything he can to help you out. Honestly it’s a great place to shop for your auto needs, and the staff is great also.