Kerbside pickup
Yes
La-Z-Boy Furniture Galleries in North Olmsted
Categories
Location on the map
North Olmsted, Cuyahoga County, Ohio, US
Service options
Delivery
Yes
In-store shopping
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Offerings
Assembly service
Yes
Payments
Credit cards
Yes
Phone: +1 440-734-7632
Site: https://www.la-z-boy.com/
Site: https://www.la-z-boy.com/
Opening hours
- Monday:10AM–8PM
- Tuesday:10AM–8PM
- Wednesday:10AM–8PM
- Thursday:10AM–8PM
- Friday:10AM–8PM
- Saturday:10AM–6PM
- Sunday:11AM–6PM
La-Z-Boy Furniture Galleries in other cities:
Comments (199)
Best customer service Ive received in a very long time. Taylor was patient, knowledgeable and accomodating and Destiny was also very helpful when Id initially called in to talk about possibilities. I never felt like they were concerned about the sale throughout the process. Bravo!
We have been looking for 2 recliners for our island house. I wanted Lazyboy because of my and my family’s past experiences with their products. It was a difficult exercise at best but Alex in the North Olmsted store was most helpful and was able to get us a great sale price and arrange for a smooth delivery for us.
My recliner was delivered a few weeks ago. Ive had to have it repaired already. There were 8 loose screws and bolts. So much for Lazyboy quality. I got an email asking me to review and rate my purchase. They refused to print it. Buyer Beware.
Great service and great furniture! Tony was extremely helpful in the selection process. Only bad thing is a 6 month wait!
Told me that they remove old chair when it was delivered. Delivery guy said that they don’t remove old furniture now stuck with it and no way to remove it by myself. That was one of the selling points I liked and why I purchased it.
Bought a new Duo reclining loveseat and we’re really enjoying it. Very supportive, sturdy construction with a great contemporary look. Timing of delivery was as promised, and workers were professional and courteous. Definitely recommend it.
La-z-boy was the last stop for me after a long day of striking out at multiple different furniture stores and outlets and I couldnt be happier with my shopping and buying experience at this location! The staff were friendly and helpful, and I was assisted by the assistant manager herself to help me pick out the right recliner for my living room. She was the perfect example of professionalism and product knowledge without being pushy. She gave me plenty of space to look around and made very helpful recommendations on customizations and alterations to fit my exact needs and preferences. The furniture was high quality and offered for a great price. I am so excited to get my recliner in August! Will recommend this location to friends and family and will also be back for future furniture purchases.
We had been fretting over the new furniture for the family room for weeks. We want it to be delivered after the new flooring is put in but certainly cant wait 7 months for delivery - far too long to be sitting on lawn chairs! We placed ourselves in Pamela Barnes care and she quickly directed us to the perfect loveseat and sofa after listening carefully to what we were looking for. She then checked and found that one set was in stock, gotten it written up in time to reserve it for us and arranged for delivery to be made when we call. Painless!
Our salesperson was helpful and attentive. We found something we liked and were able to get it the same day.
Worked with Justin, he was personable, helpful and on point. We had a very pleasant experience and will return when we have further needs❤️
The in-home design service, ordering, and delivery were all very smooth. The quality and overall look of our sectional is great. We love it.
My husband and I are so pleased with our shopping experience at Lazy Boy in North Olmsted. Relaxed atmosphere with no pressure to buy. Kevin the salesman friendly and knowledgeable he even moved a accent chair over to the set we were interested in so we could see how it looked. Daniel the designer is top notch!We gave him our dimensions then from that point our decision on every furniture piece, color, pattern, including the pillows were then computerized. Our living room was beautifully designed. Thank you!
The service was excellent. We definitely benefited from the in-house design consultation,. Our salesperson Alex was awesome. He answered all questions and made great suggestions for the best sofa purchase. We greatly appreciated his follow-up for all concerns including delivery. We will use La-Z-Boy in the future.
Ordered 10/7/20, quoted Feb/Mar 21 for delivery. I reached out at the end of Feb for an update and was told late April. I reached out again mid-April and was told late June/early July. I reached out again mid-July and was told there was now a delay on the fabric and the eta was late Sept/early Oct. Furniture was finally ready to be delivered 9/29/21 and was scheduled for 10/9/21 delivery after payment was made. At no point was I proactively provided with an update by La-Z-Boy on my order, I had to contact them for each one.When the driver arrived to deliver, he backed into the tree in my front yard and took down a large branch with the truck. I sent a picture of this to the sales associate I had worked with, but received no response. I received no apology or attempt to help clean up the damage from the driver or the other person in the truck.
My decision to purchase was because of my salesman who I delt with totally over the phone. He was very knowledgeable and answered all my questions so I ordered over the phone.
I have only had my electric couch recliner for two months now and already had to schedule service for repair for a foot rest that won’t go completely down. Service tech won’t come until January. Also still waiting for matching chair I ordered many months ago. I won’t be back.
We were coming to La-Z-Boy off a recommendation from a friend. We had previously ordered furniture from another provider and our experience was very difficult. Going into La-Z-Boy Taylor was so kind and assisted us with a program to make sure all pieces of furniture would fit beautifully in our home. It was easy and straightforward. She was thorough, consistent, and so so helpful! We will definitely be ordering from them again in the future.
I felt the customer service was just right. Not overbearing, let us look without being intrusive, and made every effort to answer questions and accommodate individual request and needs when we were ready to discuss options. I purchased one recliner. Although, the price is higher than I wanted to pay, I still purchased a recliner for the superior quality and warranty. I would shop here again.Alyssa and Tony were the individuals that I found especially helpful.
Destiney & Taylor provided exceptional service to us! Our experience with them was nothing short of fantastic and we are very pleased with our selection. They were both very helpful and informative throughout the process and we now have peace of mind after having a terrible experience with a different furniture company. My wife and I (and Ozzy our German shepherd) cannot wait until we receive our purchase. If you like great service, problem solvers and comfortable furniture, I would recommend these gals for sure! Thank you La-Z-Boy 😀
What a great store and staff! The customer service is excellent, and Daniel, Pam and Tony are exceptional. Not only are they very knowledgeable and professional, but they are also very kind and caring individuals.They are truly an asset to your company. We found the perfect recliner for my husband. If you are looking for a pleasant, stressless furniture shopping experience, I wholeheartedly recommend this store.
Everyone at the North Olmsted store is wonderfully patient and helpful. Received lots of help making my decisions, was given recommendations and took some fabric samples home, no worries. Very much looking forward to arrival of my new recliner!
Wonderful people and merchandise made this a candy store for me. My sales associate, Taylor, was like having a good friend along the journey. She answered all my questions and concerns. Never a bit of pressure. If I telephoned, others were just as nice. Great place to shop!UPDATE: Just received my loveseat to my apartment in perfect condition. The delivery gentlemen were on time, carried it to the exact place, removed the packaging and took it with them. Even placed the throw pillows. I couldnt be happier. Perfect!Note - I was notified by email, by the always efficient and pleasant customer service team that my loveseat was ready for delivery. I chose the available day and time; received a reminder call the day before; received a reminder call the morning of delivery; delivery driver called that he was close and called on arrival. Thats thorough!
Went to Great Northern La-Z-Boy to look for 2 recliners. Met with Alex. I liked the fact that he left me look around on my own while choosing the chairs I wanted. He then answered all my questions. Not pushy which I appreciated. Purchased 2 chairs. Went back the same day to purchase a couch that I really liked. Very happy with my experience.
If you want to wait 8 months or longer for a couch this is the place for you. Unfortunately we were lied to about our order. We placed an order with this lazy boy gallery in April 3 weeks after they told us the delivery date would be October 4th. They told us to call them a couple weeks prior to the delivery date so that we could Make arrangements to pick up the couch. Upon calling to inquire about our order we were told that the delivery date was pushed back to December. We asked to cancel the order and were told we were not allowed to cancel because it was in the 4 to 7 months window of their contract for delivery to their facility. The manager also told me that the 4-7 month window is just an approximation and they dont really know when it will arrive. I would not recommend shopping for any of your furniture needs from lazy boy.
The sales people were very helpful. The selection of recliners was good. But, we were very disappointed to hear it would take nine MONTHS before we received our chair! I realize everyone is experiencing delays, but that seems extreme to us. La-Z-Boy, get your act together!
Even though I wont have my sofa until March or April 2022, Tony could not have been nicer yesterday. He showed me other similar items with the same price point, but I decided to stick with the sofa with the long wait. Great service during difficult times.
My Wife and I had an excellent experience working with Tony and Destiny at La-Z-Boy in North Olmsted, Ohio. The store was clean and well organized.They were professional and could not do enough to make sure we found what we were looking for.We highly recommend La-Z- Boy for your furniture needs.
The North Olmsted La-Z-Boy staff was wonderful to work with. I purchased a new sofa, loveseat and two side chairs. They were very patient as I tried out different pieces until I found the ones I liked. They also worked with me on the fabric selections.My furniture was delivered when scheduled and their delivery team was awesome!!This is the 3rd set of furniture I have purchased from La-Z-Boy and would definitely recommend them.
Lazy Boy has a great selection of products. The staff was wonderful! Did not chase you around the store like some other furniture stores, but was there to help answer any questions. Our rep, Tony, was fabulous and very knowledgeable about the products! Looking forward to receiving our furniture!
Fantastic experience at the store. The staff was so friendly and helpful in picking out my furniture for my new apartment. Tony in particular was very detailed in finding out my floor plan and square footage to figure out how to best utilize my space and that no piece was too big.
We had a great experience at La-Z-Boy. We were not rushed or pressured and our Sales Person, Destiny, was very helpful. She was extremely knowledgeable and was able to answer all of our questions. I would highly recommend their North Olmsted store.
The customer service was fantastic a special shout out to Pam she had patience and really had eye for colors , design and really helped us with the process. We purchased livingroom and dining room furniture and accessories. We spent a few hours deciding but she never rushed us and we left very satisfied with Lazy Boy quality and excellent customer service .
The staff at La-Z-Boy furniture Galleries North Olmsted were friendly and professional. They made the entire process relaxed and enjoyable. The store is well cared for and i was very comfortable with their COVID protocols. I am living my Amanda Chair and a Half and look forward to my next purchase.
Weve been furniture shopping for a few weeks and stumbled upon La-Z-Boy at the last minute. Happy we did. The employee helping us was very knowledgeable and helpful, without being pushy. Quality looks amazing, cant wait for our new couches to arrive.
I had a VERY positive experience at La-Z-Boy furniture in North Olmsted last weekend! Nikki, my sales person, was patient, easily answered all my questions, guided me through various products and options and gave me plenty of time to make my decisions. I left there feeling confident and happy with my choices. I’m really looking forward to receiving my new furniture in just a few days. And, I highly recommend La-Z-Boy furniture in North Olmsted, and Nikki!
Hi! I highly recommend the N. Olmsted location. I had ordered a chair for my mom online and long story short...chair wrong size and I didn’t realize that all online orders are created from scratch and take a long time. Destiny went through a lot of calling and talking to different people to try and switch the order to a stock chair. My mother is 91 and we need it for her and Destiny helped me find a stock chair. My family and I really appreciate it! A big thank you goes to Destiny :)
My furniture came in damaged. It was ordered 12/31/2020, and the delivery was to be 5/6/2021. The leg of the chair was broken. It was returned for evaluation and we would be notified of what was going on. The problem was No One ever got back to us. I called and was told that the store did not know what was going on, and they should know something within the week. I waited the week and again, no one called back. I called, left a message on the customer service line, with no one calling back. Finally, I called the store asking for a manager. When I threatened to cancel the order did I finally get any action. I was called the same day, scheduling the furniture delivery for 6/5/2021. The chair came in looking perfect. It seems customer service is the least of their priorities.
Our salesman on Saturday 9-5-2020 was Tony. He was amazing, so knowledgeable, and accommodating! He noticed my husbands use of a cane and talked to us about a chair tall base. He put the recliner on the tall base to compare the difference in getting out of the recliner. Such a low cost addition to the recliner with such huge benefits! I see Tony is listed in many prior 5 star reviews and I can see why! La Z boy has such fantastic and durable furniture, and the La Z Boy associates are first rate! Thank you
La-Z-Boy North Olmsted has furnished my entire living room in the last month. The quality of the furniture and the sales and interior decorating team are second to none. They helped me to choose beautiful and stylish pieces. The sofa and chairs are so comfortable. They coordinated area rugs to give the entire room a warm and relaxing atmosphere. Destiny, our sales person and Daniel, the interior decorator provided at no charge, really made our buying experience a pleasure.
I had a lot of questions regarding my next sectional purchase and Alex had answers for all of them. So happy I chose to have Taylor over to take measurements to make sure we picked the right number of pieces for the sectional to fit the room just right. Love the quality of pieces at La-Z Boy and was very pleased that Alex and Taylor were so knowledgeable and helpful.
All three employees who helped us were amazing, one female named Des, Alex who did the paperwork and helped us through buying, and another blonde female who let me and my fiancé look at the computer even though the store was closing. All very helpful and personable. Only downside is that it takes half a year to get the furniture, hoping we can get it sooner! Great employees though.
Our sales representative, Nikki, did a great job helping us figure out which chair would work best for us as well as helping us decide which fabrics to upholster the chair that would look nice with our existing furniture. Nikki was honest and gave us space to have our own discussions, but available as soon as we had questions. Once ordered, the chair was delivered 4 weeks later and we are so pleased with it! It fits us well and it looks fabulous in our living room. Thank you!
Extraordinary service and highest level of customer care was experienced for my elderly father today. Our sales associate was knowledgeable in all aspects of their product features to provide a very customized Approach and detailed decision Making to take every aspect of health and comfort into consideration.We are so glad we came to La-z-boy! I’m very excited for my father to have this perfect fit chair!!
We had a great shopping experience. Nikki was our salesperson and she was very knowledgeable about all fabrics, warranties, and cushion options. When we buy from Laz-y-boy again we hope she is still there. We left feeling confident in our purchases. Highly recommend!
We arrived with specific needs of a recliner without power assist and good back support. We met and had great assistance from our salesman, Kevin. He gave us good suggestions while we took our time checking out the recliners for am extended time. We were in the store early at opening and had time to get special attention from both Kevin and Zack. Kevin was able to guide us to a chair that fit my husbands needs in a power chair and then helped us make a decision on the equivalent in a wall recliner and in leather which we had not previously considered. We purchased two on Tuesday and will have them delivered on Saturday of the same week. Im impressed! We are 50 year customers of Lazy Boy chairs and appreciated the patience and experience of Kevin in our exploration for the perfect chair. In anticipation of an upcoming surgery, we are pleased to have walked into the store and get such wonderful and successful purchase......Thanks for your help and prompt service. We will return to this store for future purchases.
Very wonderful store manager full of knowledge and kindness! We were very comfortable with the furniture pieces we have chosen and will be buying soon! We were very happy with meeting the wonderful manager at the North Olmsted location and engaging in conversation. Very professional with answering questions as well as showing different options with fabric patterns and different designs. We will be making sure he gets the credit on our next furniture purchase!
After shopping for many long hours at various furniture stores, we decided to see what La-Z-Boy had to offer. While not every piece of furniture fit the style and size we were looking for, there was not a chair or sofa that was not comfortable. This made the decision difficult! However, Zach Wallace was very patient... never making us feel rushed. We were impressed with the knowledge that he had about every piece of furniture and his suggestions were extremely helpful. However, we decided to check out some other stores just to make sure we were making the right decision. After two more days of exploring other options, it was very clear that La-Z-Boy had the best selection and price in two counties. We returned to La-Z-Boy and asked to see Zach. He spent another three hours with us as we put together the set and selected the fabric. Once again, his suggestions were very helpful! We plan to buy more furniture from La-Z-Boy and will be asking for Zach!
Chris was extremely helpful with my purchase of my 2 end tables!
Our experience with purchasing La-Z-Boy furniture was wonderful!During the initial visit we had a chance to look over the selection of sofas and recliners available to us. Destiney C. was very helpful in showing us the various styles and explaining the warranty and maintenance package.She did not pressure us at all into making a purchase but instead made us feel welcomed.During the second visit, we continued to look at various options of sofas and recliners. Destiney was very patient with us and helpful in giving us suggestions. She pointed to us which piece would be better for us in regards to our personal needs.My husband and I were both impressed with her knowledge and willingness to share this knowledge with us. Destiney was very pleasant and very professional. She listened to our needs.As a result, we ended up buying two beautiful recliners suitable for our own needs.Thank you Destiney C.!
I received great customer service at the North Olmsted location by Daniel! I highly recommend Lazy Boy furniture! We have purchased several recliners through the years! The store manager Kevin and Daniel are wonderful to work with! I do recommend getting the foam upgrade it definitely makes a difference!
Hi All,Came into the store to look for a recliner for my father. Was greeted by a salesman named Alex. He was polite and helpful. Three things I was disappointed with. No Military Discount. Depending on the style of recliner, all the availability times are different. Also have a $99.99 shipping charge from Columbus Ohio, which is 2 hours away. Im thinking, okay, lets get 10 or more pieces of furniture on that one truck to make $1k in shipping charges? Sound familiar? I would say that is kind of shady. Especially when a good percentage of folks that go in there are possibly elderly. Lets make as much money as we can? I would pay maybe $49.99, but one cent short of $100? Is unacceptable! For that kind of money, those delivery trucks better be brand new, right? Sorry, Mr Lazy Boy, not coming back! Bye, now. DG
Kevin treated us magnificently. His knowledge of the products was encyclopedic and his patience would rival that of Job! He seemed to sense when to leave us to discuss options and was unfailingly kind and helpful. The crest of the staff was equally helpful; one Associate (I wish I had her name but I didn’t get it) filled in while Kevin was occupied with another customer. We left feeling that everything had been explained and no question was left unanswered. We are glad we came to the store!
Delivery guys were fast and efficient. Saleswoman was knowledgeable abt fabrics and styles. Since I chose from instock items my items were available for delivery the next week.
We have been a La-Z-Boy customer for many years. Recently purchased a new suite of furniture and have been very satisfied with the experience. Kudos to Tony and crew at the North Olmsted store.
I went looking for a new sofa at La-Z-Boy in North Olmsted yesterday. While I knew approximately what I wanted, Alex was a huge help in showing me my options without making me feel pressured at all. He was so friendly, and knew all the options, and I walked out of there feeling like it had been the easiest furniture shopping trip Id ever had.
I was looking for a particular fit at lazy boy as I’m short and the hump in their couches pushes my neck forward and is uncomfortable. After trying couch after couch, I was ready to leave the store when I happened to try a couch right by the door. Lo and behold— the headrest felt like it was filled with down feathers. I said to the salesperson “why didn’t you tell me about this?”I bought the couch and two smaller recliners. I love the powered reclining on these pieces as you can customize your level of height for legs and back.
Note: this is a sales process review, as we have not yet received our furniture.Jenny and Daniel were a great help in our process of buying a new couch! They were patient, attentive, answered all of our questions in a very timely manner, and helped us with pricing. Daniel has an excellent eye for design, and he worked with us to consider options we hadnt even discussed. Overall, it was a great buying process at La-Z-Boy, and we are very excited to receive the couch in a few weeks.The only thing that could be better is the pricing. While I did mention that Jenny and Daniel helped, the couch was more expensive by comparison with other similar couches on the market. I guess we will see if the American-made couch withstands the test of time and is thus deserving of the premium price tag. Hopefully it does, and we can reinforce this positive review of the sales process with a positive review of the product.
Terrible quality, terrible service, no support from store. If I could assign 0 or negative stars, I would. Our recliners foot rest broke the day we received it. 2 WEEKS later a repair tech shows up to replace one washer in the foot rest (ever though the full foot rest mechanism was delivered to our house.) While he was here my husband mentioned a plastic popping sound coming from left arm rest. Repair tech said he would report it (??) but made no effort to repair while he was here. One day later it started making a loud creaking noise each time it is moved to the recline position. Store passes you to service group. They did wave the delivery charge, but really does not make up for what was delivery to our house.Once the sale is final, they want nothing to do with you. We paid a lot for this chair expecting high quality... disappointing that no one cares about the customer once they have your money.
Destiny was an outstanding sales representative and did an excellent job advising us about the Lazy Boy line of furniture that would best suit our needs. She was knowledgeable, professional, and a delight to work with. We are now waiting for our furniture to arrive.
We purchased a living room set at the North Olmsted La-Z-Boy store. The sales rep Alex made it an easy and comfortable experience.
I called ahead of time to explain that my husband isn’t able to walk far and I had looked at chairs online. Taylor talked me through a few of them and suggested some that might work for us. She was organized when we got to the store so our shopping was very easy.
I so appreciated my experience today at the North Olmsted Ohio gallery. Lori and Daniel were incredibly patient and professional. I’m making a big cross country move and needed to purchase furnishings for both a dining and living room. I did not feel rushed or pressured at all. I appreciated the free design service and the time they took to review different options. Their professional expertise helped me feel more confident. I’m really excited about what I purchased and look forward to going back to work with them again soon. Thank you!
Our salesperson Kevin was great. He helped my elderly Mom find the perfect sofa for her short stature and sore back. Thank you for being so accommodating and recommending the ones that would suit her best.
We couldn’t be happier with our experience at the North Olmstead gallery. I cannot overstate how helpful Tony (salesman) and Daniel (designer) were throughout the process. They made the experience very enjoyable, even moving furniture around the gallery so we could get a good visual of the design we were trying to achieve. We never felt rushed or pressured to buy anything we didn’t want. We can’t wait for our custom furniture to arrive so we can start enjoying it.
Just purchased a couple of recliners.Our sales associate Kevin was very patient and personable. The no pressure sales environment was the main reason we stayed around long enough to find exactly what we were looking for. If you’re looking for furniture of any kind I recommend La-Z-Boy Furniture in North Olmsted. Ask for Kevin, he’ll help you with what ever you need, no obligation to buy.
I was pleased to walk in a salesman greeted me and then told me to let him know if I needed anything. I really appreciated being left to myself to look around. When I saw a few chairs I liked, he was very helpful and efficiently placed my order for the chair I chose.
Overall Excellent Experience! Nikki is highly recommended in our opinion and when we go back (not if) we will always be sure to ask and work with her. She did a wonderful job (even with a computer/network breakdown) of guiding us and leading us to a happy choice of furniture. My wife and I can be very opinionated and 90% we don’t agree on most simple choices (ex. color, patterns, style and so on). So when Nikki was willing to run around and search the store/inventory and spend the time she did with us to help us both get on the same page about a choice we will have to live with for at least 7-10 years....I think it is huge understatement to very simply say she helped us. Because what she is probably very unaware of is that not only did my wife and I both walk away happy but we worked together as a team to make one decision. And that to me is a huge success!! So thank you Nikki for turning what could have been a difficult decision and situation into a pretty simple, easy and satisfying transaction/experience!
Destiny is amazing! I was at the store for a very long time and Destiny helped me with everything from helping me pick out the right furniture to figuring out the financial aspect of everything! She was very personable and caring. She listened to me and all my stories of my 3 boys which helped her help me figure out what kind of furniture, fabric.... would fit my household best! If your looking for someone to not just sell you furniture but help you figured out the best fit for your family and financial situation I would highly recommend Destiny!!
Alex was great! He was patient, answered all my questions. He went the extra mile helping me find another product at another location and facilitated the purchase and delivery arrangements. No bull, no excuses, no pressure. I will recommend him to my friends and family. Great job Alex! -Brian Hill
The salesperson was very good and pleasant but she failed to mention till the very end that shipping was required and even if you didn’t want it you did not have a choice and had to take it which I feel is a bad policy. I understand that things are different during the pandemic but we should have been informed at the beginning.
I liked the way our salesman helped us out. He was very friendly, not pushy and he answered all of our questions. He informed us that the couch we picked out was one of their best sellers. He informed us of a military discount as well. He showed us chairs that would fit our place. We have a small condo and the regular size chairs were just too big. He helped us make choices that fit into our budget. He was very very helpful and kind.
Working with La-Z-Boy has been such a pleasure! I called late one afternoon after a 3rd delay in my shipment from another furniture company. I had canceled that order and was looking for a couch within 4 weeks. Destiney Cross helped me over the phone decide what they had in stock that fit my needs and the next day I went in to try the couch in person. My experience was wonderful thanks to Destiney and on top of all that, delivery was exactly as promised! I would highly recommend working with La-Z-Boy and Destiney!
Upon entering we were greeted by Nikki who was friendly and explained to us what was possibly in stock or if ordered how ling it may take for delivery. She asked us to look around for the chair we wanted and she joined us to answer our questions and described our choice. The whole purchase experience was painless and enjoyable. We have had Lazy Boy furniture for over 40 years. Love it.
I took advantage of the free design services, which was a great experience! I worked with Daniel and he was very helpful and cognizant of my needs in my new home. He offered so many great suggestions for design ideas with furniture and ultimately helped me pick out a great loveseat and sofa for my living room. I can’t wait for my new furniture to arrive to make my house feel like my home! Thank you again!
Our sales person Alex was very courteous and very helpful. He answered all our questions The selection in furniture was more than adequate. We definitely would shop at the North Olmsted location again. Thank you Alex
Nikki was very nice to work with. She was so patient and answered all my questions, and we had many. We changed our minds a couple of times and she worked with us giving us information on all the different options we were considering. She didnt pressure us and we were able to comfortably make our choices. She is so nice and friendly and helpful and we would definitely work with her again.
We just spent nearly two hours working with La-Z-Boys sales associate Nikki Hall. During that time she was incredibly helpful , patient and knowledgeable while we figured what was the right furniture and value for our budget. During that time she was committed to only us and not any other customers who in turn were served by other sales associates. Nikki never made us feel pressured which we both appreciated. I would highly recommend Nikki to serve as your sales associate.
Nikki was really helpful, knowledgeable and charismatic. Me and my husband went to three different furniture stores first and felt like this store had a better selection and that Nikki knew right away what we were looking for. Very pleased with our experience:).
I visited the Lazy Boy showroom just to begin my search for new furniture. Daniel was so helpful. He gave me some suggestions for furniture to fit my room and he explained everything about the furniture. On our second visit Daniel was not there but Jenny took time to answer more questions and scheduled an in home consultation for Daniel to give us help with fabrics and styles. Because of their customer service we felt confident placing our order for chairs, sofa, and tables. Their professional manner and customer service as well as the quality of the products converted us from Flex steel to Lazy Boy.
We were very pleased with the assistance we got and explanation of what we were looking for. Then we were left to browse and make a decision. Lou who waited on us was non-intrusive but always present at the desk in case we had questions. When we finally decided she was most helpful in finding out if there was another chair like the one we wanted in the warehouse and what colors were available. We really couldnt have had a better experience from beginning to end. Thank you very much. And thanks to Lou McCarthy for being such a wonderful salesperson. We appreciate her and your service very much. Peace, Carolyn and Tom and our friends from Michigan, Judy and Betsy...they made the same observations...all good!!
We were greeted with a happy, professional welcome. Daniel was so patient and helpful, helping me to select the best choice for my very small Florida room as to what couch would be best there. My daughter and I were not rushed when we were looking at the materials for the couch. Daniel was very helpful in explaining what would be best, since I have a service dog. He was so kind even when we changed our minds on the color. He let us see what the couch and the material on it would look like on the computer. I am so thankful he was able to help us with our selection besides being a designer to help with colors. I feel that he is a great addition to your store , and you are lucky to have such a wonderful designer, sales person working for you.
Quality furniture! We had an amazing interior designer, Daniel, from N.Olmstead store help us find what suited our needs and also fit comfortably in our living room. There was absolutely no pressure for a sale. Delivery was timely and the personnel were respectful, careful, and friendly. All around a great shopping experience.
The salesperson Mike was helpful and knowleable about the products and helped me pick out the color and fabric for a sleeper couch. He explained the different styles and looks/space considerations. It was great because there was no pressure. La-Z-Boy products may seem pricey but the warranty is free and more extensive than other brands. I expect to enjoy my sleeper for many years to come.
The salesman was very helpful. The products were good quality. I chose items on special so the delivery date is at least three months away. Also, the fabric I chose was pulled. However the salesman was able to find an acceptable alternative via text.
We bought a Power recliner sofa and are very pleased. The sales person Lori did a wonderful job of explaining our concerns and taking care of the transaction. After shopping other stores comparing quality and comfort we chose La-Z-Boy.
I haven’t got the furniture yet so I can only review on the buying experience. Our salesman was not professional. He talked to us, a young couple, for a minute then ran to the next customer who walked in, older couple. Probably assuming that the young couple wouldn’t buy. Even going so far as almost ignoring us when we walked by looking at other furniture. That couple left without buying then he came back to talk to us. Then we asked if there was other color options of leather. He stated yeah like 2 or 3. Then stopped like okay? What colors?? Then emphasized like “wow that’s gonna be a big up charge like almost double”. Almost like he was saying we couldn’t afford it. At this point I start getting frustrated. Then we were told to fill out the application for the credit. It prints out a paper and he looks at it and stares loudly “oh wow you must have good credit to get approved for that”. Not everyone in the store needs to know that but that’s dude. Then as we are filling out paperwork he hands me a paper and tells me draw our room layout with doors and windows so he can “get more commission”. Not professional at all. But since levins close our furniture options were slim so here were buying. And also he would move his mask down to talk to us.
We purchased two rocker /recliners from the North Olmsted OH store. Our salesperson, Kevin, was very helpful and knowledgeable. He showed us the many different features available on the La-Z-Boy products.We liked the no pressure atmosphere and will shop at this store in the future.
The atmosphere created by employees at this LaZyboy location makes it a pleasant place to shop. They don’t apply sales pressure at you constantly while you are there. However, they are always there to answers any questions or give you any assistance if needed.I speak with experience. I’ve gone to every and any furniture store in Northeast Ohio and some in central Ohio. I’ve been looking for living room furniture for over a year. The employees at North Olmstead were patient and friendly and helped me FINALLY make a decision I could feel good about.I wanted the quality of LaZyboy and wanted a reclining sofa for my family. I do like that LaZyboy has the Duo line of furniture so you can get stylish reclining furniture without the puffy/ bulky look.Anyway, once I selected the sofa The employees at this store- Kevin, Daniel and Miranda- plus another male and another female- all either gave me assistance in one way or another , helpful information or just a quick opinion on what pillows etc would work. They put my dimensions on the 3 D design screen at the store and that helped me feel even better about my purchases.I’m leaving a lengthy review because I took up a lot of their time this weekend at the store and want them to know it was very much appreciated !!
My wife and I were very pleased with our experience at the North Olmsted La-Z-Boy Furniture store. Nikki was knowledgeable and very helpful as we selected our recliners. Daniel helped us make the right color choices and was a big help too. Thanks to both of them.
Great employees! Was greeted by everyone including the Store Manager. Helped me find a great recliner for my Grandpa! Thank you team and thank you Pam for such excellent service!
Purchased a rocker recliner from La-Z-Boy North Olmsted. They had a nice selection and store manager, Lori was attentive without being aggressive. She encouraged us to take our time and sit awhile in each recliner we liked. All in all a good experience.
The saleswoman I worked with showed me all the possible recliners and really worked to get me the options I wanted. She was up front about delivery times being pushed way back due to the COVID situation. In all, she made the process very easy. No pressure to buy something I was not interested in. I appreciate that.
Nikki was wonderful to work with. We had a great experience. Its always a bit nerve wracking to go through lots of different styles of furniture and different materials, trying to find the exact fit for your home. Nikki was extremely patient and made it as straightforward as possible.
We have been to La-Z-Boy 3x for 2 purchases and have had nothing less then a positive experience. They are always pleasant and willing to answer any questions we have had. They even remembered when we were in and followed up afterwords to let us know about a Super Saturday sale they were running. The quality of furniture is better quality then we had purchased elsewhere previously, and they stand behind their product. La-Z-Boy North Olmsted makes furniture shopping painless. Thank you!!!!
I had a great experience shopping at Lazyboy. My salesperson was Kevin who was very knowledgeable and patient with us. He did not pressure us and was willing to let us take fabrics home over night. Not only did I buy a couch but a powe chair to match. I would highly recommend them at this point. Have my furniture on order. Will let you know once it is delivered.
I would like to take this time to recognize two employees who work at La-Z-Boy Furniture . Their names Zac and Daniel. Words cannot express the experience my sister and I had when we visited the store a few weeks ago. They took their time with us and explained everything in detailed about their products and various choice options that were available to meet our needs. Often, we take customer services for granted and do not thank thepersons who has helped us. I am incredibly pleased with the quality of customer service. Zac and Daniel really came through, proving what it means to have our experience feel extra special. The extra effort you both put in was really appreciated. Also, Daniel coming to my sisters home to assist in design was outstanding. La-Z boy should be proud to have such employees on their team. Please let them know the outstanding job they are performing. They made a difference and because of this will continue to shop at La-Z-boy! Best regards, Annette R.
Tony and the other designers at La-Z-Boy were friendly, helpful, and easy to work with. I appreciated their knowledge of the fabric choices that are best for pets and children, and their expertise in selecting coordinating fabrics. Thank you again for all of your help!
We went in with knowing we were between a couple items and the sales rep did a great job of talking them over with us in regards to what we wanted. When the online item was showing with more savings they honored the price and even let us go home with the floor piece. Very helpful and insightful. Great quality products too! We will continue to go back
The furniture is not good quality for larger people. If you are average size or smaller you should be fine.
I spoke with Daniel in North Olmsted over the phone and purchased the Dexter Sofa in brown leather. I was not sure if I could get to the store before the sale ended at the end of October.He was extremely helpful in making this transaction by phone. He explained the details of this sofa, ie, dimensions, stitching, color, and I felt confident in purchasing this sofa. I can’t wait till it comes!!
We had a wonderful experience working with Tony Kaiser in Sales & Daniel McKenna, Store Designer. Daniel was very patient with us & kept showing us ideas to make our room look great!
Sales person, Lori, approached my husband and I, while we were starting to look at recliners.Being our first time in the store she was a great help. Directed us to several types of recliners.Lori was very knowledgeable and personable. In a short amount if time we found exactly what we wanted. Went thru purchasing process easily, The entire shopping trip was enjoyable, not rushed.We were able to take our time. Thank you Lori.
My shopping experience was excellent! The sales and design teams worked together to help navigate the many choices of style and fabrics that best complimented my decor. I am anxious to take delivery on my order!
We had a lazy boy recliner for 16 years, so when it was time for a new one lazy boy was the place to go.
Nice experience. The virtual room display saved us from buying too much and offered a nice idea of space in the room.Glad we decided on La-Z-Boy for our new furniture.
The salesman, Zac was professional without being overbearing. He listened to us, gave us options and didnt hover over us. When my wife chose her chair Zac provided the option of a 2 inch wooden riser to make getting out of the chair much easier. Excellent product and sales.
I have been thinking about purchasing a Lazyboy chair to finish off my new apartment. My space is rather small, so with that in mind I had been checking all the furniture stores that I could think of. Once I entered your beautiful store, my decision had been made. There were so many beautiful pieces of furniture with easily marked prices and then sale prices also. Only one walk through the store and I saw what I felt would be a great fit. A lovely salesperson Jennifer understood my needs and without hesitation, I purchased the first chair that I saw. Great store, beautiful furniture and great salespeople. Will recommend this store to everyone that is furniture shopping. Thanks Lazyboy!
Our salesperson, Destiny, spent a lot of time helping us pick out our recliner and addressing all of our concerns to allow us to get a chair that was a good fit Johns height. I highly recommend her and La-Z-Boy Furnitures North Olmsted, Ohio store.
Summer and Destiny were great in helping me pick out furniture.
Our salesman, Kevin, was polite and enthusiastic. He helped us find what we wanted and the desired color of fabric. When we went to the store a few days later to put half of the money down, the young woman in the office was courteous and very efficient.
The staff there is so nice and accommodating!! No pressure. My salesman Nyland wrote doen the recliners i wsd interested in and i went home and thought about it. The order process was so simple and knowing i can get a piece of furniture exactly as i want it is awesome! Im so happy with my wine colored Neal recliner!
The staff was not pushy and the designer was very helpful in creating a 3d rendering of our living room with furniture. The staff was very friendly, knowledgeable, and courteous (they offered us bottled water). La-Z-Boy itself has a pretty fast turnaround time (2-4 weeks for most furniture in stock).
Had very good service from your Alex and like the price of the chair on sale but you need to get that air conditioning fixed it was hotter than the blazes in that store.
Nikki was highly professional. She understood what we were looking for and presented many options. She made it fun. Plus she was well versed in all the furniture options and what was available in the style we were looking at.It couldn’t have been a better experience.
Sales and design were exceptional. Very patient and listened to details about what we were trying to accomplish. Lazyboy quality speaks for itself but it was the employee effort to help us find what we were looking for that made the whole experience exceptional.
Kevin our salesman was great to work with. He guided through our decision to making the best choice for our purchase. We will recommend him to others thinking of purchasing furniture at the store we dealt with in North Olmsted.
Kevin at La-Z-Boy provided me excellent customer service and really took the time to make sure I walked away with the exact couch I was envisioning and at a solid price. He made the experience very enjoyable. I will continue to go back to La-Z-Boy for furniture in the future.
Great experience at La-Z-Boy today. Our saleswoman Nikki did such a great job assisting us with our new recliner purchase experience. She was able to show us some different options and help us make the right choice.
Sales Manager Kevin was very knowledgeable about products, and took the time to throughly explain details, no questions were left unanswered. I felt comfortable knowing he wasn’t too pushy, an listened to what I was looking for to satisfy my family’s needs.
Excellent sales staff. Gave a thorough understanding of the product, extended warrantees and fabric care. I bought a Beautiful comfortable leather recliner and was in and out of the store in less than a half hour. Great experience!
I was greeted as I walked in the door Alex was a very good associate he was very knowledgeableWas able to make my purchase and almost record time fast and efficient I would definitely recommend this place to anyone looking for quality furniture and quality sales people
Very nice store, look to explore. Our sales associate Destiney was very informed about the recliners we bought and explained the extra warranty which was such a good idea. Overall a great experience!
Fantastic..Destiny is the best ,caring and understanding. She understood our needs and was so knowledgeable of products and features. Anticipated our requirements even when we didnt. Highest recommendations. We are customers for life.
A pleasant experience when shopping for recliners. The salesman Scott did not follow us around like a vulture looking for a meal, like what happens at so many other stores. He was very knowledgeable and answered every question satisfactorily. We even came back multiple times and never felt pressured into making a decision.
La-Z-Boy North Olmsted is a well-appointed store. Its staffed by friendly, not overbearing salespeople who are knowledgeable and quite helpful. They know when to allow you to browse and check back to answer questions as needed. Theres no high pressure tactics, no insistence on extras. It was a pleasant and refreshing furniture shopping experience.
I entered the La-Z-Boy store in North Olmsted this afternoon and had an excellent experience with Zac ,salesman, to investigate getting a new Recliner. Zac was an excellent salesperson- very professional, polite and knowledgeable about the product!! I looked over the recliners and he showed me one that he personally had ,and I sat in it to investigate it--Zac explained all the outside and inside parts of the the recliner which included all the important information. I chose a chair and then we discussed price, payment, etc.All went well and Zac even walked me to my car with his umbrella as it had started pouring down rain as I was getting ready to leave. Zac is a great employee!!
The furniture and fabric choices are very high quality and the interior designers on staff were incredibly helpful with design ideas and color choices. Every sofa we sat in was comfortable and fit our body. We walked in looking for a single chair and walked out with a sofa, love-seat and one stunning Buchanon recliner. Almost forgot the matching pillows. Very pleasant experience.
Tony was extremely helpful in assisting us with making our new living room furniture decisions. He was knowledgeable, and patient as we walked through the store giving suggestions that were extremely helpful in helping us decide on exactly what we wanted.Thank you Tony!!
My husband and I went in for chairs and Pam helped us locate the perfect ones! She was amazing! Highly recommend her! She’s so sweet and not pushy at all!
My husband fractured his rib and had difficulty getting in and out of bed due to excruciating pain. I visited the La-Z-Boy North Olmsted store and Nikki was wonderful to work with. I was able to purchase the recliner I chose and take the floor model home that same day. We all had a better nights sleep, he slept in his new La-Z-Boy chair and loves it!! It feels like a hug when you lean back in the chair and is definitely a great investment in furniture. Thanks again Nikki for all of your help!!
We went to the North Olmsted store to buy a sleeper sofa for my brother. The problem we had was it needed to be made and then sent to an assisted living in Tucson Az. Nikki was there to help us out, she spent 2 days working to make sure this could be done and completed on time. Nikki went above and beyond her job for us. Nikki is a great asset to your company.
I needed time to decide what I wanted and Nikki allowed that. She did a computer search when needed. I like the way she explained everything and was able to answer all my questions. She went the extra mile to find out when something wasnt readily available.Lots of good furniture to choose from.One very nice thing was no pressure. It took me some time to decide what I wanted and I didnt feel rushed or pushed.All in all, when making what for me is a major purchase, it couldnt have gone better. I cant wait until my loveseat arrives.
Daniel was very friendly, patient and helpful during the several hours we were at the store. He was attentive to our needs from the room design process to choosing furniture to the actual purchase. I will definitely return to this store to work with Daniel.
Our visit to La-Z-Boy Furniture on Brookpark Road on May 2, 2019, was so enjoyable...our greeter and sales person was Lori McCarthy, and she was so welcoming and was ready to assist us in finding the perfect power reclining loveseat...with center console...cloth exterior of our choice. Her expertise made sure we saw various selections of loveseats and power options and fabrics! She listened and guided us through this process which made for a comfortable experience. Thank you Lori and La-Z-Boy Furniture.Have a safe and blessed 2019!
What a great and enjoyable experience. The store Manager Nyland Coughlin took care of me. I bought two Lazy Boy recliners and Nylands knowledge and personality made this shopping experience painless. See him at the North Olmsted store and youll never go anywhere else.
My sales person was named Tony, he did an excellent job of making me feel like I was making a good decision, he went above my expectations to make sure I understood the product I was purchasing and what options were available. He was very professional and a pleasure to work with.
La-Z-Boy is PUSHING BACK deliveries. Purchased a reclining couch in April and promised delivery in late June. Called them and they pushed it back another month! This is no way to run a company.
After reviewing on-line, I wanted to actually sit in the Wales couch I was interested in purchasing. I was told that the Wales was not in the showroom. When I asked the nearest showroom where I could see the Wales, I was told in Michigan (I live in Ohio). Not very “user-friendly”. I did purchase the Amanda, but was extremely disappointed that my first choice was not available. The Wales was twice as expensive as the Amanda, but that is the couch I wanted! Staff was very nice, but were really at a loss of words when trying to explain the situation.
Thank you Daniel Kevin!! You took the time to help RIck and I in deciding what Lazy Boy was best for us! You showed us the pros and cons on the chairs we were considering, you went the extra mile in making sure we were comfortable in making our purchase! And we are, can’t wait to get the new chairs!!! You are a true asset to Lazy Boy!
Kevin was the one who assisted me in my purchase of a recliner. He was helpful and concerned about my needs for the recliner (size and features). Kevin was attentive And helpful. Made my experience perfect!
Love shopping here! Ive read the complaints about how high the prices are but you get what you pay for. Plus, there are frequent sales and maybe consider a floor model. Weve purchased four items over the past few years, and all were made in the USA, and all are very durable and in excellent shape. The staff is very knowledgable, and will help you get what you want at the best price possible.
We had a great experience at both the North Olmsted and Strongsville locations. The only issue we ran into was having a lengthy delay in ordering the exact chair we would want. But we had a great experience with the staff at both locations.
I ordered a reclining chair on November 23rd. It was a smaller, simpler chair than most of theirs. I chose basic fabric and wooden legs. I was told it would arrive in 6-8 weeks, but maybe sooner. I called at 6 weeks and they says it would be another 2 weeks. I called at 8 weeks and they said it would be another 2 weeks. Maybe, I’ll get the chair in February. No one contacted me about the delay. I was offered free delivery, when it is ready, which is $100 usually. The girl on the phone was kind and helpful. It’s not her fault that the chair is late. So far, it’s been disappointing. I hope the chair is amazing and makes up for this trouble.
@North Olmstead Store - Kevin was very friendly, knowledgeable, and patient! He was very easy to talk to and gave his honest opinion while we selected our pieces. Would definitely recommend!
We had a great shopping experience at La-Z-Boy. Kevin our sales representative was extremely cordial and very knowledgeable of the product. Anyone having him as their sales representative is indeed fortunate.
We appreciate Zack Wallaces help when we shopped at your North Olmsted store. Zach was knowledgeable, friendly, professional and took time to answer all of our questions. He is a good representative for your company.
My experience was amazing!!!!!!!!! Laura was very helpful and enjoyable to work with. I planned on just looking around and getting ideas, but I ended up buying everything I needed. Working with Daniel was a pleasure, friendly funny and yet professional, same as Laura. The two of them together made my experience so easy and enjoyable to decide on everything. You two rock!!!!Thank you both so much!
We needed specific features in a power recliner due to my husbands spinal issues. He has been in severe pain for a few weeks now and has trouble getting comfortable. He needs surgery but due to Medicare rules certain steps have to be completed before he can have that surgery. His current power recliner is not helping him and the power keeps cutting out on it so he needs a chair ASAP. The staff went out of their way to help us find a recliner that was INSTOCK and met our specifications. We were rather picky and we were there quite a while but they were very patient with us and did not try to push us into something we didnt want. Thank you Mike and Laura for helping us find furniture that met our families needs. We left there pleased and probably our only disappointment is that we have to wait for 5 days to get his chair but understand why.
I will never buy anything from La-Z-Boy again the quality of the furniture has gone way down. The furniture there is way too expensive for the poor quality and workmanship.
Tony the sales person greeted us then left us to browse the store checked with us on occasion. This was great not being hounded! When we were ready he answered all of our questions and we purchased 2 recliners.
I purchased a red leather auto reclining sofa and a custom reclining chair. Both items had problems within the first 12 months. The color on the recliner faded and the chair became thread bare and had pilled. The North Olmsted store refused to help on either issue. They were rude. I was told there was nothing they could do about the sofa but encouraged me to shave the chair. I had to write a letter to the CEO of the company. Our contact in Michigan at La-Z-Boy, Donata, insisted on an in-home repair We were told by the technician the recliner had some type of manufacturing issue and the custom fabric on the chair was defective. I was given the run around for months ((7) before finally receiving a refund check. I cannot recommend La-Z-Boy. I thought, after having purchased sofas from 2 other less upscale stores, La-Z-Boy would be a wonderful, dependable option. I was wrong. They do not stand behind their product. They sell sub par products and do not support the products they sell. Their associates are only interested in selling product not explaining issues that can arise from the defective products they sell. I hope this review is read by many people, who, like myself, are thinking they may be finally purchasing an upscale, quality piece of furniture with a quality company who will stand behind their product. I hope those people heed my advice. DO NOT PURCHASE FROM LA-Z-BOY!!! They care not about their clients, only sales.
It was a good experience. I was able to find a couch, loveseat and recliner. Tony was helpful and getting me a great sale! Thank you Ellen and Mark
Used the private appointment opportunity and was totally impressed. Knowledgable sales associate to myself who helped me select a great chair in less than an hour.
We worked with Zack, and we had some specific needs we needed to full fill for an elderly parent. He was attentive and patient and kind and fully educated us in our choices. We really appreciated the time he spent with us, and would work with him again in the future. Thanks, Zack!
Visted for Veterans Day sale. Deep discounts store wide. The gentleman escorting us did a great job giving us space and answering questions. Store was clean, and everyone knew what they were doing. Would recommend.
Daniel McKenna was very informative, patient and courteous to us. He gave us our space to browse . When we had questions he answered them promptly. He made our shopping experience pleasant.Thank you,Sue Urban
This is the second time, that we have returned to this location. We have always been treated like royalty!The furniture has always been great quality.
I was there 3 times deciding what would work in my space Tony was so helpful each time showing me different looks on the computer and then when I was ready to buy Tony was with another customer and the manager was did a super job to get my order on paper and explain the whole process and approximate wait time. Now just have to wait to receive my furniture thanks
Nikki was a great help in getting my mom a lift chair. She knew the store and the products inside and out. Nikki also came to our rescue when my mother had difficulty navigating the restroom in her wheelchair. Glad we came to LazyBoy today!
I was at the North Olmsted, Ohio, La-Z-Boy on 2 separate nites shopping for a glider rocker and an ottoman to go with. I was helped the first night by Angel, and the second nite by Laura. Both ladies were wonderful. I looked at about 12 other stores, and online, but fell in love with a glider, swivel rocker recliner at La-Z-Boy. This chair does it all. Its like a big hug at the end of a long day. The second visit I brought a friend with me to finalize my fabric choice and Laura was so very helpful to help me get what I wanted. Angel helped me so much with step 1, and Laura helped me so much with step 2. I currently have La-Z-Boy rocker recliners that have lasted over 25 years. The mechanics are showing their age, but the fabric shows no wear. I cant wait to have my new swivel/glider rocker/recliner and ottoman delivered. Im so happy they make a glider rocker in a stuffed chair now!! Thanks Angel and Laura for all of your help!! With much appreciation... Diane
Daniel, our sales person was very pleasant and directed us immediately to the kinds of recliners that interested us. He also was very knowledgeable about all aspects of the merchandise and about which recliners would be suitable for us.
Here for the first time heard from my usher partners wife how sh love her chair. Dealt with Denisty outstanding work with us to make sure we were happy
Had large variety of recliners to choose from, different materials, gave us a sale price we didnt even know they were offering, salesman was extremely helpful without being at all pushy, other sales people offered water and a chair, overall great buying experience.
Kevin did a great job! He was quick, efficient, knowledgeable and sold us exactly what we wanted, and wouldnt do so until my husband came to the store & actually sat in the chair.
I’ve actually never had such a horrible piece of furniture in my life. We set up a service call after having a recliner for a couple days. The mechanics on it are annoyingly loud! When I called to ask if they are normally loud and annoying like that, I was told yes. I said that was hard to believe and that it’s so loud when you try to recline and I mean TRY to recline (which is also annoying and difficult to do), that me and my dogs jump ten feet! This is when I decided to have a service tech come out to make sure it was operating properly and that it wasn’t a defect. Fast forward to day of service and all of this... the difficult reclining mechanism and annoyingly loud ratchet sounding noises while reclining are ALL NORMAL! And now only a few months later, the back of the chair is loose. Never again will I purchase anything from La-Z Boy.
We purchased living room furniture. Abigail and the staff were great! They worked with us to choose the right colors and fabric. Then they worked on the price. Fantastic experience!
Not good yet.!!After a return visit, found out you could not view 3D room from I pad or anything but PC or lap top.LazyBoy needs to get there I-T department into the 21st century!Nikki did a great job working with what she had .Went to store Monday and meet with Nokki and got our new sectional orgered . Nikki is very knowledgeable on the product she sells. She is a 5 Star sales person !!Full speed ahead Nikki !!
Lazy Boy has a great selection of furniture. This is our second purchase from Lazy Boy. Pam was very helpful. She really knew the products.
The staff has been more accommodating than any reasonable (even unreasonable) customer might hope for. Products and customer service have far exceeded my expectations. Thank you for the effort and attention you have provided me. I will certainly continue to purchase from your store.
Nikki was the primary reason we bought our recliner at La Z Boy. She was especially helpful explaining the features and warranty of the purchase.
Kevin worked with me two different times to find just the right chair for my office. He was knowledgeable about the various chairs as well as the fabrics. Two thumbs up!
Free, in-house designer option was a nice surprise. Daniel was so pleasant to work with. He takes time to listen and offer feedback. He also has sound product knowledge on top of a strong design sense.
Salesman Kevin was a great help in selecting the right chair for our needs. He was very patient and knowledgeable. Thanks Kevin.
Hi priced furniture, good quality...But chair my wife wanted wouldnt be available till March 2022.
Destiney was very knowledgeable and helpful. We were given the opportunity to really try out each piece of furniture and take our time in the decision making.
Worst customer service,my wife and I visited the north olmsted store on brookpark road Saturday December 7. We walked saw three employees one with a customer, other two hiding in back of store,walked around for about 15-20 min,nobody said hi,or can I help you, Actually heard a customer say to saleswoman you can help them, saleswoman response was, thats ok, I heard that and I was done,grabbed wife and walked out,went down the street and bought from your competitor,over 4,300 in cash that day,probably explains why you dont see la-z-boy trucks delivery or as many stores. Good product, bad people ,spend your money somewhere else
My experience with the La-Z-Boy personnel was absolutely first class. They were extremely responsive to my needs and very patient and helping to make my selection! My experience couldn’t have been any better!Dale Stratton
Our purchase was made at Lazy Boy in North Olmsted, Ohio. We were greeted and helped by Daniel, who was extremely knowledgable & helpful. We are long term Lazy Boy customers and were looking to replace living room chairs and a couch we purchased 25 years ago!
Kevin was pure professional. I needed a chair swival base to my chair. In less than 25 minutes I was back out the door. He should get Lazy B oy. Points...Store looked clean and organized...Good. job...Jeff
Kevin Duffin was extremely helpful in finding the right chair for this old, handicapped woman, me. He was gracious and able to think outside the box in assisting me.My sister who paid for the chair kept saying what a nice young man he was.
Very helpful and informative sales staff.Great interior designs and accessory pieces.
Couldn’t of been happier with the whole process, really helpful having the Daniel the designer come to our house and really help us find out what works for us, there’s so many choices and he helped us narrow it down to what we liked . Usually when we spend that much money it is very stressful but we actually feel like it was worth it. Would definitely recommend and use again.
Knowledgeable salesperson, expert with the inventory system - found us the chair we wanted quickly without having to resort to a custom build (with 16 week wait time)
This was a very positive experience. Everyone was so nice and helpful. We were there for more than 2 hours and felt everyone wanted help. I never felt rushed to make a decision I wasn’t happy with. I would highly recommend.
It is the worst experience Ive ever had with the furniture store. My chair is falling apart and its less than a-year-old and theyre replacing the back of it and the side of it and theyre going to inconvenience me they should replace the whole chair its broken.. I would also like to add that the customer service was so terrible they never called me back like they said they would I am very very disappointed and it was very expensive furniture I highly recommend people to shop around before going to La-Z-Boy because theyre overpriced and they do not stand behind their product.
No pressure sales experience, found what we were looking for, sales rep checked on us once while walking around. He answered our questions and was very helpful.
Friendly and accommodating. No high pressure sales. Furniture is quality made, and warranty is comprehensive in case there is a problem. Thanks again! Ill be back.
Had a great time choosing some comfy furniture—Pam was great, and very attentive to our questions, thoughts and wants without being pushy at all. It was a great experience!
Sales Associate Kevin Duffin made the experience extremely positive. He understood our needs and presented a variety of options, and helped us get the best deal possible.
Total reviews rating 4.7
199 Reviews for La-Z-Boy Furniture Galleries 2023:
Review №1
2021-10-15This was our first visit to La-Z-Boy in North Olmsted and it was a great experience. Destiny was extremely knowledgeable and provided a ton of great recommendations. They have a design studio where you can customize the furniture and you can take material samples home to ensure they coordinate with your decor. Great warranty and you can tell it’s great quality. It’s also made in the U.S. It’s a little more expensive than what you would pay at other furniture stores, but I’m getting a reclining chair and dual reclining couch and I believe you get what you pay for. Due to all of the delays with getting furniture these days the turn around time is longer than I hoped 4-6 mo., but I expected that. Overall I’m extremely happy and had a wonderful experience.
Review №2
2022-01-01I am very happy with my experience with La-Z-Boy in North Olmsted. I went looking for a recliner and was finished with the process in 1 ½ hours. The salesperson was very helpful, not pushy. She listened carefully to what I said, which I especially appreciate in this situation. When I mentioned a budget, she worked very hard to keep me from going beyond it. Thank you, Taylor!
Review №3
2022-04-07Very helpful sales staff. Both the salesperson,Justin,and the designer were very patient and most importantly listened to my preferences and situation then were able to make suggestions which were most helpful. I was exceptionally pleased with the whole experience. No hard sell or pressure.
Review №4
2022-06-23I knew what I wanted when I went in I explained that and she took me right to what I was looking for. She was very informative and knew the product well. Pamela was excellent not pushy at all very nice to work with
Review №5
2022-04-15Had a great experience yesterday. She knew the answers to my questions. Was very polite and respectful to me. Explained the details of everything and the wait time on the order. Was very pleased.
Review №6
2022-01-18We ordered our couch in February 2021. Because of Covid we didn’t receive it until September 2021. Our sectional couch with reclining ends arrived broken on one end. We notified La Z Boy right away. Because of the delay in service it is January 2022 and we are still waiting for it to be fixed. The repair date is February 15th. Although we understand delays with Covid the service side turn around is poor.Needless to say it’s been one year since ordering and we have yet to be sitting on a satisfactory piece of furniture.
Review №7
2021-12-15Very disappointed in the buying process. I purchased my item (50% downpayment) on July 3, 2021. I was assured by the salesperson, Pam, that delivery times were within 5 months, and when I mentioned that I needed it before Christmas, she said they were usually quite a bit quicker. Knowing I only had 3 days to cancel my order Pam said she would give me a call the next day to confirm my delivery date. She left a voicemail stating it would be November 5. Therefore I would not have to cancel my order.At the end of the October, I still hadnt received any info on delivery, so I called the store and spoke with Alex(?) and I asked about my delivery. He said it wasnt going to be delivered until Jan 3 (Which is well within our stipulated delivery time). Obviously this is not what I was originally told, so I asked to speak with Pam, who wasnt in that day. Alex told me he would pass the message on to her, and that she would call me back the next day. That was last month.In the interim, I have filed a dispute with my credit card company, as I would have canceled the order within the 3-day period if I had not had the confirmation from Pam that it would be delivered prior to Thanksgiving. Christmas is coming, and I still dont have a recliner, nor do I have any return phone calls from La-Z-Boy.
Review №8
2022-06-21Horrible experience. Long wait for furniture and did not even receive it all. No apologies, multiple calls and trips to get refund. I do not recommend this location.
Review №9
2022-01-10Customer service at north olmsted location was great. Very easy. Only negativity I got and not there fault is that its b.s. I have to pay 129 to have delivered. Much rather just go pick up a chair. Would of saved me money
Review №10
2021-07-19The person I worked with for my purchase was great. The process was quick and easy. She was up front about possible wait times for delivery luckily what I ordered is in stock so it is coming soon. I am a very hesitant shopper ans this woman held on and stuck with me til I made a decision. She wasnt pushy or anything. The store is very nice and clean. I hope my product experience is as great as my store experience. I got a grey recliner so we will see Im excited.