Wheelchair-accessible car park
Yes
Knapps Madison Auto and Towing in Olmsted Falls
Categories
Location on the map
Olmsted Falls, Cuyahoga County, Ohio, US
Accessibility
Wheelchair-accessible entrance
Yes
Offerings
Oil change
Yes
Amenities
Mechanic
Yes
Toilets
Yes
Planning
Appointments recommended
Yes
Phone: +1 440-235-1127
Site: https://www.knappsautorepairolms...
Site: https://www.knappsautorepairolms...
Opening hours
- Monday:8AM–5PM
- Tuesday:8AM–5PM
- Wednesday:8AM–5PM
- Thursday:8AM–5PM
- Friday:8AM–5PM
- Saturday:Closed
- Sunday:Closed
Knapps Madison Auto and Towing in other cities:
Comments (107)
We had a fantastic experience with Knapp’s! I was out of town but my wife said she felt immediately comfortable here - not an easy feat when it comes to taking the car in for service. The price was better than we expected, we had our car back the same day, and the service was far above and beyond what we’ve experienced at any other garage.
Highly recommend Knapps Madison Auto. Had my car repaired at the Olmsted Township location. Honest service at a great price!
Great shop! I first went to Conrads in Berea they told me nothing was wrong. I knew something was wrong and Knapps took great care of me. They found the problem easily and fixed within a day. I highly recommend Knapps for honest and fair mechanic work. The staff was really nice and made me feel comfortable and I appreciate that. Thanks Knapps!
About a month or so ago when it was still in the 90s the AC went out on my wifes SUV. I called around to see when we could get it in there and most places were a week or 2. From a recommendation from a neighbor I called Knapps and the guys were able to get me in the next day. They found the problem and gave us some solutions in different price ranges. I remembered I had an extended warranty that we purchased when we bought the vehicle. The warranty covered the issue and they were able to have our car fixed and back sooner than I was able to bring it in to be looked at by another shop. The AC blows cold again. Great service quality work and all done in a timely manner. Plus if the warranty didnt cover it their prices were still better than the other shops I contacted. Ill take my cars there for anything I cant do myself....Thanks!
Spencer and his guys did a great job taking care of my truck for me. Work was done right and it was done fast. I recommend Knapp’s Auto to anyone needing work done on their vehicle
Great service! I was told I needed my front brakes replaced. Knapps was able to get me in and out within the same day. Great service, great quality and great price. I will be back when I need something on my car next.
Highly recommend Knapps! Ive had both my cars serviced here. They have helped with anything and everything from body work to basic oil changes. Each time its easy and they offer a very good value for their services.
I have trusted Knapps Madison Automotive on more than a few occasions but my last experience was the best so far! Everyone from Jerry on down worked with me over the weekend to get my car back to me first thing today. The staff was exceptionally patient and understanding and the cost was very reasonable. If you live on the Westside you need look no further for that trusted mechanic. These guys are the best!!
I am a very happy repeat customer! Bring all my family vehicles to them. They do great work. They are transparent with their pricing which is a great value. Not to mention the sweet loaner vehicle when needed!
Great service! Another local shop wanted to charge me $150 just to look at a broken latch on a back window. Knapps called to get pricing for the part the same day and had the job completed the next day. They have definitely earned a new customer. I would highly recommend this shop. Honest, fast, affordable and reliable service.
Trustworthiness is one my main reasons on why I am a returning customer. Yes, quality of work is outstanding, will save you a buck but maintain highest quality. Very personable and professional staff.I am fortunate I have a place I can take my vehicles too that I can be confident in.
Went in for an oil change and ended up needing tie rods as well (been driving the same car over our Cleveland potholes for the last 10 years - never had them replaced). Issue was explained to me, price was reasonable, and when I came to pick my car up the warranty on the part I was given was explained and provided. Service was friendly, a matter of fact, and knowledgeable. Ill definitely be back
Awesome mechanics, fair pricing for parts and labor. I haven older vehicle that I want to drive well into my retirement. They always get the work I ask for done quickly and recommend exactly what is needed. Excellent service!
Knapps Auto has great customer service and everyone is very knowledgeable and helpful. You cant beat their prices. They are my go-to when we need any regular maintenance, service or body work done on our cars, and I have referred friends who have always had great experiences also!
I highly recommend choosing Knapps for any of your car/truck repairs. They are all friendly honest people that really care about fixing your car the right way. They take the time to explain what needs to be done and charge fair prices. Great family business.
Had a fantastic experience at Knapp’s Auto on Stearns today that I wanted to share. Both gentlemen that I met at the front desk, Spencer and Rob, were extremely helpful and friendly! I stopped in because I had a strange noice coming from my jeep and Spencer asked if he could hop in and go on a ride with me to see if he could give me an idea of what he thought the problem was. Well long story short, he knew exactly what my issue was just from hearing it and when we returned to the shop he provided me with a very fair estimate! The repair was done same day and my Jeep sounds like the day I purchased it! Will definitely recommend to friends and family and will be returning myself with any future repairs! Thank you Knapp’s!
Blew out a tire on Route 10 in North Ridgeville and needed a quick tow. I googled searched for a close location and found Knapp’s at the top of my search. I’ll be honest, they have a 4.9 rating for a reason. Robbie was quick to call a truck to the scene and the wait time was roughly 40 minutes (which by the way is quick). The tow operator was extremely friendly and welcoming. My car was dropped off at 12:55pm and finished by 3:30pm. I will definitely be back the next time my car needs serviced!
My wife and I had been looking for an auto service that can be trusted and does quality work. We found what we were looking for at Knapp’s Madison Auto and Towing. The service is outstanding and prices are appropriate for the job required. I highly endorse this business as customer satisfaction is truly the focus.
Great service and price. Dealing with Rob was a pleasure. After dropping off the vehicle, Rob called to tell me exactly what was needed and what the price would be. The price was exactly the same when the work was done. No upcharges. They provided a loaner car and the work was completed promptly and professionally.
This shop did great work and was super helpful as I was deciding whether or not to put money into my 18 year old car or try to find a used car. The main issue was that I was moving across country to California and needed a car for my work. After talking to the workers, I decided to invest the money into the car I knew and Im happy to say that my car made it! Also, it is running better than it has in a very long time! If I could, I would go back to this shop in a heartbeat.
I have used Knapps Madison for all of my vehicles. They have very convenient locations (Lakewood and Olmsted Falls) and always fit me in the schedule the same day. Their towing service is also a great bonus if the car isnt running when it needs work. I recommend them to all my friends, family and clients.
Had a wonderful experience there took my 2012 GMC Acadia for a gas issue they had it fixed same day and it’s driving great. Great honest people And great prices will not pay dealership prices no more. Also they were not short with me at all explained everything in detail to detail and as being a female not knowing about cars made me feel very comfortable about their service. You guys rock thanks , Jessica Tumblin.
I have been to Knapps a couple of times for some minor repairs on my car and I have had nothing but quality service and care from this company. When I have gone they have not only taken care of my car but they have done so with professional service and care for their customers. I will continue to go to Knapps in the future and I recommend anyone who has any issues with their car go to them as well.
I was very happy with the services here, Rob had replaced my broken passenger side mirror for me and man he was great it was a quick in and out service and they were all very helpful and friendly!! 10/10 recommend i know i will be going back for any future car related work!
Robert was excellent!! He was diligent in finding the problem with my sons car. He explained the problem thoroughly. He gave me an honest and fair price. I would highly recommend Knapps Madison Auto Service! Truly an A1 shop!!!
Great service at great prices! I recently had work done on my car and they gave me their honest opinion and did not try to upsell anything. They were great with informing me of what the problem was and keeping me updated. Their towing service was very convenient as my vehicle did not run when I called them.
Knapps Madison Auto has my business forever. I took my car there after going to another shop who told me I needed thousands of dollars worth or repairs. Knapps looked at my vehicle and itemized everything and told me what I needed right away and what I could wait on these guys are honest trustworthy professionals!!!!
Had a repair which I needed done very quickly on a Friday, and Knapps diagnosed my problem and had the repair done in time even though I wasnt on their schedule. Cant be too sure about comparability on price since I didnt have time to shop around, but it seemed reasonable to me given the work I had done. Guys working were very friendly and easy to work with.They didnt try to upsell me on a bunch of other work I didnt want or need, which is refreshing. Even had a loaner for me to use so I didnt have to arrange a bunch of pickup/dropoffs.I might suggest to the owner a bit of investment in online infrastructure. Other local competitors have systems you can log into and see your repair/service history with them, along with digital photos of problems and repairs. This goes along way to making customers feel good about the service they receive. It also provides you with the opportunity to send coupons and things via the system.
My car broke down on the freeway. I called them and they told me they would be there in 15 minutes. 15 minutes later they arrived. They told me exactly what to expect each step. Unfortunately the problem was bigger than I was expecting. They worked with me to help get the issue resolved. Thanks for your honesty and insight. Being new to town Im glad to have found a reliable place for future repairs.
Rob and Spencer are great. I’ve had my car here twice now and have been pleased both times. Great service and fair pricing. Will be back and spread the word! Melissa M.
Excellent service and friendly staff. Rob was very friendly and walked us through in detail of what was wrong with the car and what it would take to get the car back on the road. Will be a returning customer for sure!
I have used these guys for several auto repairs (exhaust system, belts, and most recently pads and rotors on all four wheels) over the last couple of years and their work has been awesome. I used to go to a big name chain (no names please but it starts with Con and ends with rads) but they had become way too expensive. If you want quality work for a reasonable price then give these guys a try...you wont be disappointed.
I had the pleasure of using Knapps to get a new set of tires a short time ago. They were just as competitive as the tire specialists and provided great service. I would highly recommend them to anyone.
I just recently had Spencer do 4 ball joints on my truck. Everything was done perfect and within a very timely fashion .They came through when other repair shops couldnt. Would recommend their services, no doubt !
Unbelievable experience using Knapps. Most completely honest service garage I’ve ever dealt with. Highly recommend using them over ANY garage around. Thank you for the excellent work!!
Always great to work with. They are high quality and great value! keeping my Honda with 145k miles running!
A great company that cares about your needs. Robbie explained everything before any work was done to my car. The job was completed the same day with no inconvenience to me. Go see Spencer and Robbie for your car needs
We have recently had 3 of our 4 vehicles service at Knapps for different problems and have been very satisfied with the service we received. Appointments are easy to get, great customer service, and everyone is very courteous.
I love Knapps auto! They are soo quick and convenient. They do an amazing job. And they have very very fair prices! I can’t say enough about how polite and kind the staff is!
Great same day service on an oil change and let me know about a brake issue that I should get addressed on my next visit. Thanks Rob and Spencer!
Great work! I presented these guys with a pretty big job that ran me $3k and took about a week to complete but now my Acura drives like an Acura should. They were honest about the work that needed to be completed and didnt try to sell me any sort of fluff. Thank you!
Good prices, friendly staff, and very easy to work with. Kept me in the loop about everything that was going on with my car. I will definitely be using them again in the future
Had an air cond problemTurned out it was switch under dashboard. A little pricey but did it in a reasonable time and it is fixed. Works great and not far from my home. I will go back. Sometimes a small part but was over 100 then to get to the part is labor intensive. I get thatNot a utube fixI will go back and would recommend. By the way they gave me estimate and when I paid no bait and switch!Thanks fir a job well done! mjp
Rob is awesome! I took my car there for an Oil Change and I got in promptly and it was very convenient and quick! I would highly recommend them for any service problems with your car! I give them 5 stars!!
I had a horrible experience with the tow company the dispatch out of Lakewood. My sons car broke down at his work. They told me they cant do an appointment to tow (I was at work and wanted a specific time), no problem. I had no problem calling back and hour before I needed it like they told me too. Ended up calling at 3:30 and they said itll be around 4:30. 5 oclock rolls around and nothing. I called and they told me that they have one tow truck because the other one broke down . Not sure why they couldnt call and let me know but OK. Called back again in 45 minutes to see if I should head up there and they said they still werent ready and it really far behind and they would call on their way. In the meantime my husband went up to his work to see if he can maybe get it started . 7 oclock rolls around and they just show up at the place never calling. Thats just bad customer service. I get that things can get slammed but call and let customers know. Also, call when youre on the way like you said youre going to do.
TOTAL SCAMMERS!!! STAY AWAY!!!They will give you a vague verbal estimate then jack the price up by 50% when you go to pick up your car and deny that they gave you that price. This happened twice. Never going back, and neither will my family, friends, coworkers and neighbors.Word of advice, always get an estimate in writing no matter where you go.
Top notch crew, willing to take the time to explain everything. Went above and beyond what was asked, and didnt charge extra for the extra mile. Highly recommend Knapps for all of your auto repair needs
Knapp’s Auto Olmsted has always taken care of me every time I come in. It’s normally an oil change and tire rotation , but they are always willing to fit me in. Great customer service and employees!
I recently needed my brakes fixed and Knapps was able to get them done the same day. They are credible, kind and trustworthy.
Rob and the crew at Knapps have done a great job for us time after time. Easy to talk to, understanding, and fair.A+ Recommended.
Rob Flora and his crew are awesome! They got my car in at the last minute and explained everything needed to be done! The price was exception too! So pleased!!
They were very easy to work with and took the time to explain what the part did and why my daughter experienced the flaw with the car. They were quick, neat and fair in price.
I will recommend Knapps to all who ask where to go to get excellent friendly service for their car. I am very satisfied with the work done to my Jeep.
My job: 4 Michelin Tires, 4 Rotors & Pads, 4 Ball JointsWith 157,000 miles the 2009 Yukon drives like a new one
Great service at a very competitive price. Ive used them twice for major repairs. They always give honest advice and will give you options to save you money. I highly recommend them for service and repairs.
Brought my husband’s car in to diagnose the cause of a check engine light. Found the issue, repaired it quickly. Friendly staff, great service. We’ll be back!
Its never a good situation to have car troubles, but they made everything so much easier than it could have been. Quick tow, quick fix, even a loaner car to save the day - Thank you!
Fantastic service. Rob was extremely helpful in getting my truck fixed. Highly recommended for any and all car services needed
I look Lyons business that always takes care of us and all of our vehicles. They even have a towing service and can pick your vehicle up if it’s unable to drive.
I love this place! They know me and my family by name when we call and remember the type of car we each drive! Always friendly. Service is great.
Super friendly and great communicators. Got our car done quickly and made everything easy. Trustworthy and dependable.
This is Cherie. Dans mom. This is my second time bringing my car here and I couldn’t be happier. Friendly people. Really fast service and good prices. Highly recommend!!!!!
Have been taking my car here since they opened and have no complaints. Great Value and Great Service!
My sister just had her car fixed here and they were excellent. Customer service and price. Highly recommend.
First time visiting Knapps, I will definitely be bringing my cars back to them for other repairs and general maintenance.
I had walk in service, and was taken care of that day. They took me home, and pick me up after service was finished. Very friendly and Will go there again. Will recommend then to others.
Loved this place! They were super accommodating, professional, and saved me a ton of money. Robbie was great yo interact with. Thank you!
Robbie, we made it to Florida. Sport trac never missed a beat. Thanks for your services and taking care of our little truck. J Love
The employees were extremely helpful from the time they towed my car until we picked it up. Good prices and nice, professional staff.
I highly recommend Knapps Auto Service on Stearns. They are very professional, and provide great service with a reasonable price.
Car repairs are no fun and the staff at Knapps explains what they are doing and why they are doing it. They charge a fair market price.
Great Service!!! Never used them before and still treated us like we were long time customers! Prices very fair and did great quality work!!
Ive had my car worked on by the guys here and they are quick and professional. I would highly recommend.
Had a brake problem and took it for a look. Found the problem and repaired the same day. Good work, done right, done timely!
Awesome service. Honest and dependable. Our favorite repair place. Highly recommend!
Friendly honest service. Ive used the shop in lakewood and this one is no different. They even gave me a ride home from the shop.
Great service. Very appropriate pricing . Knowledgable staff. Would reccomend to anyone. Save yourself the time and come here first.
Needed a quick tire repair, walked in and they were super friendly, took care of it right away.
Quick, friendly, & reliable! I will definitley be coming back to get more work done, thanks for the awesome job! 😊😊😊🚗🚗🚗
We have three cars and we take them all here. Always fast and easy to deal with.
Very dependable and great service. Ive been using them for years (going back to their Lakewood location).
Outstanding all around service. From towing to mechanical. They know their stuff..
Great service, fair prices, and friendly staff. Very professional. Highly recommended.
I am impressed with the professionalism. They were upfront and honest and gave a very competitive price.
Ability to get in and provide fast service. Very pleasant and helpful.
Quick, friendly service. Thank you Knapps Auto of Olmsted Township!
Had timing belt replaced and saved $250 from my previous garage.
Have nothing but the best to say about this company, always greeted with a smile and how may I help you.This place is the best!
Very flexible scheduling, friendly & professional employees and a great value!
Awesome place very professional and quick. Clean shop, very friendly gentlemen.
I like this place. The guys are friendly, the service is quick, the prices are fair.
Great place. Got us in right away. Friendly staff!
Great service from start to finish, very informative
Quick and efficient.
Friendly, prompt and professional.
Exceptional Service!
Exelent sevice
Total reviews rating 4.9
107 Reviews for Knapps Madison Auto and Towing 2023:
Review №1
2022-03-26Came in to Knapps with a bad sounding muffler. The team was very professional and gave me an expected time frame for the vehicle and were upfront with fair pricing. They also let me know of other considerations for my vehicle such as recommending new tires. Were not pushy just gave their best advice on how long they would still be good for. Excellent experience.
Review №2
2022-06-07Another great experience. They figured out what was wrong with my truck within a day of dropping it off. Communication was great, I knew exactly what was going on while it was there and given a est of when it would be done. Was done on time for a very fair rate. Would HIGHLY recommend to anyone!!!
Review №3
2021-12-10Knapp is full of Crapp. Should of read the reviews before I went. Same thing happened to me. Gave me a verbal rough estimate and it came in much higher. Of course right. Went in to pay expressed my disappointment and nothing from them. I also didn’t think I was getting used parts since it cost a lot more. Once again they didn’t care. So if this was the last place in Ohio. Drive to a neighboring state. Would not recommend these crooks ever. I would highly recommend staying away as there is a mechanic shop right next door. Don’t be another victim!!! I’m sure they will try and reach and reply on here trying to act like they care. How about caring in person not apologizing on a bad review. Make it right before we write a bad review.
Review №4
2020-12-09Rob and the wonderful people at Knapp’s Madison in Olmsted Falls were amazing to work with on getting my car fixed. They were very friendly on the phone and walked me through what I needed to get done. I felt like they were there to help me unlike some other places I’ve been where I feel like they’re trying to grab every dime from me and do things to my car without explaining what was done. I was able to get a quote before I booked with them which was nice because there weren’t any surprises when it came to the bill.I needed rear window replaced due to a tree falling on it and they were able to get the dent out of the frame In order for the window to be sealed correctly. I wanted my repairs to work mechanically and didn’t care too much about the cosmetics of my car because I was on a budget, but they did a great job where my car looks great too. I forgot to mention my bent antenna so I called them to see if they’d fix that too and they had already done that which was wonderful.I definitely recommend Knapp’s Madison in Olmsted Falls. I felt comfortable explaining the car issues with the gentlemen and they do awesome work.
Review №5
2021-09-14Great service. From the towing of my truck through the repairs and pick up when done. Very friendly, work was thorough. I didnt feel pressured into getting any extra work done. Price was in the expected range, I actually paid less than I would have at another shop. I will be using Knapps for future work.
Review №6
2021-07-23It was around 9:30-10pm and I was still able to talk with someone from here regarding an EMERGENT situation with my husbands work truck. They were able to help me with towing, they were very prompt in response of issues with truck, they were honest with what needed to be fixed and things that possibly could need to be fixed but wouldnt know until they were further into the work. Truck was done same day, I had the truck there around 8:30am and it done by 4:45pm. I feel prices were fair for the work they did. A+ rating in my book.
Review №7
2021-07-12The competition down the street quoted me $715 to replace a wheel bearing. A quick google search suggested that it should be less than $400, so i called Knapps and their quote was in line with what the google machine said. I booked an appointment for the next day, and they got the work done. I had to bring it back in the next day because there was still some vibration in the area of the wheel bearing. They had it fixed within a couple hours at no additional charge. Knapps is a trustworthy shop and theyve earned a customer for life.
Review №8
2021-06-11No one likes to have to put their car in the garage. Repairs cost an arm and leg these days thanks to electronics. However, its nice to be able to drop your car off at the mechanic and feel like theyre working for you and not their wallet. The repair was complicated due to an underlining issue, but they found it after further investigation at discounted labor. I received communication from the team everyday to let me know the status of the repairs. Robbie waa even kind enough to offer recommendations on cars based on service records. Knapp had that extra touch for peace of mind. Thanks guys.
Review №9
2019-11-05I am so happy with the service Knapps Madison Auto and Towing (Olmsted Township) provided. My first car I have ever owned unfortunately sat for a few years without being driven. The car has immense sentimental value and is also a somewhat rare car these days. I looked at the companys reviews online and took a leap of faith and placed my trust in them to get my car running again. Within an hour of my phone call, they were there to tow my car to the shop. I had thought for sure that my car needed so much work that the process of being repaired would take forever. They did not waste any time - very pleased with the turn around time. They searched high and low for hard to find parts for my car; gave me a written quote with breakdown on pricing; gave me adequate time to make a decision whether I wanted to move forward. They did everything that was absolutely necessary to make it a safe running vehicle. The best part is they went above and beyond and took some of their time to put my car on the lift to review all the work that they did to my car. Very friendly and professional staff. I highly recommend them!
Review №10
2021-03-25Great workers! Did not have a ride to drop my car off to have the work done on my car. They offered to drive me home and pick me back up. Cost was competitive, slightly less then shops in the area. Would definitely use them again.