Kings Furniture & Mattress in Hamilton
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Hamilton, Butler County, Ohio, US
Payments
Site: http://www.kingsfurniture.net/
- Monday:10AM–7PM
- Tuesday:10AM–7PM
- Wednesday:10AM–7PM
- Thursday:10AM–7PM
- Friday:10AM–7PM
- Saturday:10AM–7PM
- Sunday:12–6PM
Kings Furniture & Mattress in other cities:
So disappointed thus far in service from Kings. I placed an order 1/21/21 and was advised it would arrive by 2/23/21. Nearly two months later and still not here. The salesman assures me each time I call hell keep me in the loop, but, Ive yet to have him reach out to me--all calls are initiated by me. Frustrating.Update-while I appreciate Kings Furniture’s response to my review, it is now two weeks later and still no sectional. In the meantime, my elderly mother sits on a hard chair, which she has done since we were told the sectional would arrive by February 23rd. We tried to cancel the order as two other companies have the exact item in stock at a lesser price, but, were informed we cannot cancel orders.UPDATED REVIEW: We’re very happy to update our review of King’s Furniture in Hamilton, after they addressed our frustrations and disappointment and made things “right”. We received our furniture in excellent condition and the deliverers were professional and paid great attention to detail. After an initial poor experience, we now can give Kings a much better review.
Sal was a awesome salesman. Very informative. Purchased a bedroom set and end tables. Bedroom set was delivered in a timely manner. The delivery guys were extremely professional. Every piece was in mint condition. The best service I have ever had with furniture delivery.
One of the best places to get furniture!!!!!! Ask for Sal, he is very friendly and will make you feel welcomed. I have bought several furnitures over the past couple of years for several homes and it is always a pleasure working with Sal. He is very understanding and willing to work things out for you to get the furniture you actually want without SETTLING!!!!! I love shopping there. Go there because you will ALWAYS walk out with the best furnitures WITH GREAT PRICES!!!!!! Thank you Sal!!!!!!
There is so much to this ordeal. I will attempt to keep it brief.My daughter bought a bedroom set in January 2021 and Sal told her it wasnt in stock and that due to COVID it could take a couple of months to get delivered. To pay for the bed, my daughtered used the financing plan offered to her. The financing plan stated payments would start after delivery (hold that thought).In March my daughter emailed Sal to get an update on the bed. He apologized for it not being in, but stated he would check on the delivery status. A few weeks went by and no word from Sal. In late March, my daughter called Kings Furniture only to find out Sal just left. The theme of Sal just left repeated itself every time my daughter called between the months of March - August. Also during this time, my daughter emailed Sal and other than the initial response, he never responded again.Fast forward to the first week of August. Instead of calling Sal, my daughter called the financing company, West Creek Financials, to figure out why she was continuing to be billed and what was going on with the bed. The representative at West Creek stated the records showed the bedroom set had been delivered some time ago and that is why billing had begun as far Back In February and at a rate of every 2 weeks! My daughter explained the bedroom set was not delivered. The West Creek Financial rep stated she was going to reach back to Sal and give him one week to produce a signed delivery invoice. He didnt produce one. The reason he didnt was because there wasnt one.Finally, on August, Friday the 13th, of all days, my wife and I got involved. My wife called Kings Furniture and asked to speak to Sal...and you guessed it...he just left. She left a spirited message to person on the phone for Sal to call us back. We then turned to West Creek.It took over 4 hours of phone calls and texts to get the issue resolved. During that time there was finger pointing between West Creek Financial and Sal. In a message to us on the August 13, Sal claims he told West Creek some time ago to cancel the order and to refund the money. The West Creek rep we spoke to said she could not find any record of the cancellation.In the end, Sal canceled the order and my daughter got her money back.Ive seen some bad customer service in my days and this one ranks at the top!Oh, before I forget, read the financing contract. My daughter signed what turned out to be a Rent To Own contract. Im not sure how it was explained to her, but what I do know is at the the end of a 2 year contract she would have paid just over $6,000 for a bedroom set that cost $2,900. Id dare say Loan sharks dont charge that kind of interest.--AddendumSal, thanks for the additional detail you provided in your reply below. If reviewers read your response after reading mine, and they determine my version is out of sorts, I defer to their judgment.To that end, what is accurate is the following: someone identified the furniture as being delivered and thus my daughter began receiving drafts on her account in February for undelivered furniture; the cost of the furniture and the cost after 2 years; my daughter stated after a certain point she could not get in touch with you; there is a communication gap between you and West Creek; and most importantly, I did not call you a liar or scammer.When I wrote this review, I admit I was frustrated. I tried to remain factual and present things in chronological order. I did not attempt to twist the series of events nor attempt to be unfair or unjust. The intent of my review is to provide potential shoppers an accurate perspective of what happened to my family. Of course, you have an obligation to capture your accounting of events. At which point a potential shopper can then weigh both sides and make their own decision. As the saying goes, there are three sides to every story (one side, the other side, and the truth which lies somewhere in the middle).In your closing you apologized for the experience. Thank you for the apology.
Great service!!! No issues just fast and friendly. I had been looking for furniture for 2 months and everyone was out of stock everywhere. I made one trip to kings in hamilton and left an hour later with everything i needed.Sal is who helped me and he was truthfull with everything! He said they had everything in stock and they do. I get my stuff in 2 days delivered. It would have been sooner but i couldnt do it sooner lol. . He said the financing was easy and it was true.If you want to buy furniture with no pressure no lies and no empty promises you need to go see sal at the hamilton location.I just moved here to ohio 3 months ago and sal was the first furniture person who didnt lie just to get you in the store!!!!!!! Then tell you the furniture could be here in 6 to 8 weeks!!!GO SEE SAL AND YOULL BE GLAD YOU DID!!!!!!!!!!Its now 2 days later and furniture was delivered on time and in perfect condition. The delivery guys were clean very polite and set everything up for us where we wanted it. They made sure we were satisfied with everything before they left. I was so happy i asked them if i could hire them when i move in the spring!!!Perfect buying experience from begining all the way to the delivery and setup. I was amazed how smooth everything went. Call sal and you will not be disappointed!!!! I will buy all my furniture from kings from now on and will recommend them to anyone i know!!
Roy and Sal were very nice and welcoming! They let me use their restroom lol. Roy took very good care of me and made sure my needs with the furniture were met and i was satisfied. Come to Kings ! They really do help you save money. Ask for Roy or Sal and you will get taken care of !
One of the better showrooms I have seen at a furniture store. The prices were great and the service was even better. Sal took great care of us and didn’t continuously try to upsell is. With many furniture stores that is all they try to do. Sal listened to what we were looking for and made it happen. We will be using him for all of our future furniture needs.
We purchased a new couch, loveseat and recliner from Kings Furniture Hamilton on Saturday 2/28/2021. Sal was AWESOME helping us pick out the perfect set for us and kept us within our budget!Our furniture was delivered today 3/2/2021! Nate and Antwin were great! They got our furniture in quickly and put it right where we wanted it to go! Super friendly and fast!
We bought some furniture last year and went back for more this week. Good people to deal with, good prices. Our delivery both times was by Nate and Antione. They called with time they would be here, they were quick and efficient. When they were finished they cleaned up and were gone.I would definitely recommend Kings Furniture!
Roy the salesman is a pleasure to work with. He listens and help you pick out the correct furniture that you are looking for. I originally came in just for a recliner but I ended up buying a furniture set. The delivery team is amazing . Such professionals . This is the only furniture store I will shop at. Thanks 🙏🏻
I really appreciate Sal from Kings Furniture resolving an issue we had with the manufacturer of our furniture. We had been back and forth with them on fixing our chair and one visit to Sal and he had a brand new chair delivered to us this weekend. We really appreciate his help. It relieved us of a very long and stressful process. I would recommend them to anyone.
I got an amazing deal thanks to Sal he worked with me on my budget and i got my whole house furnished. Also its a good quality furniture ill definitely come there for all my furniture needs. And their customer service is great and when they deliver my furniture they also set it up which helped a lot.
Very friendly and great service! I recommend them. There was a manufacture defect and they took care of the matter right then . They delivered our furniture the 2 young gentlemen were very respective and customer service was excellent. After the delivery I noticed a defect ,, call and talked to Sal and within an hour and half they delivered a new love seat! We will be back to do all our furniture needs.SincerelyMr and Mrs Vickers
So I walked into Kings in Hamilton like 5 mins till closing time and Sal the manager came up and introduced himself. He was nice as can be and was super patient with me taking pics and FaceTiming my fiancé which was well over 6pm, and that was their closing time. He gave me a great deal on a three piece set of furniture that we absolutely love ! He offered to let me come back and pick up the third piece in my truck a different day and was super caring and was trying to suggest not loading it all up in my truck at once but I did it anyway.. Well we made it home and are super happy ! I’ve dealt with and been to many furniture stores this week and Sal was by far the nicest and easiest to deal with out of all I’ve been to and will continue to do business and send other people there !
I bought a new bedroom set and new bed from Kings Furniture. Im a cancer patient and Sal worked with me, he was very kind and professional, his delivery guys were great. I would definitely recommend Kings Furniture to anyone looking for new furniture. With me being a cancer patient and having limited income he worked out a great deal well below market value. Thank you and I will definitely be back- Erica Schirmer
I appreciate this store. Everyone is so helpful and knowledgeable. They will help you get what you want when you want it and at great prices. The delivery team was amazing because I did not know just where I wanted my new furniture at and what way I wanted it and they helped me get my furniture all set up and it looks amazing. Thank you Kings for being there when I needed help. You guys are so amazing. I will be send all of my friends and family to you.
I came here not expecting to purchase a couch yet, but the selection and prices were great we couldn’t back down. Joe, the employee who helped us was amazing! He got us a great bundle deal and made the price even more affordable! I had absolutely great service and will definitely be returning if I have anymore furniture needs. THANK YOU!!
Went to Kings Furniture after hearing an add on the radio. The staff and manager(Tim) were so helpful. Their inventory is vast and overwhelming I was so impressed! We are building our house right now and they offer storage and delivery later which is great! We bought our bed set, sectional, and dinning room table there and got a fantastic deal since we bought so much! We will definitely be back in the future!
Went here to buy furniture AFTER I went to furniture fair. I went back to furniture fair due to the fact that the same sectional I wanted at furniture fair was at kings furniture here in Hamilton had the SAME sectional for double the price and I proved it to them on my phone they still said it was a lie! Dont go here go to furniture fair!!They also had a five year warranty on your furniture if you want to pay $249.00 instead of the same but better warranty at furniture fair for $119.00!!! And if you dont use your warranty in the five years at furniture fair, they let you use it for store credit on other items! Say got upset after I showed him proof of the price comparison, and his salesman was still nice and tried to help after he walked away!
Went to Kings Furniture last Sunday, picked out a full size bed for my son, Joe negotiated the price on a full size bed & boxspring for $400. I told him I would be back on Thursday to pay for it & have it delivered. I returned today to get the bed & Joe stated he would never negotiate this $459. bed for $400. then proceeded to show us another bed that was $379. and told us he could sell us this bed for $400. Why would we pay more for a bed than the price advertised? This was not the bed we agreed on and I believe a person is only as good as their word. I will never return to this furniture store bcuz I, personally, feel that they price hike their furniture so that they can get more out of the customer. You’ve lost a customer forever.
We have been shopping for 2 weeks for a bed set for my son, new bedroom set for us and a new sectional couch, walked in here and was greeted by Tim! He was amazing! We live in colerain and he assured us delivery wasn’t a problem, even offered free delivery for tomorrow and set up to seal the deal today!! He got everything we needed for my sons bed, down to the penny on our budget no matter what he had to do!!! Thank you thank you thank you!!!!! We only got the bed today but will definitely be back for the couch and bedroom set and we are looking for Tim!! Thank you Kings Furniture!!
Unbelievably great staff and a beautiful showroom with many options! Ive never been so pleased and satisfied with outstanding customer service. I purchased a Catnapper living room and a Vaughn Basset bedroom and Ive never been so delighted. I highly recommend Kings Furniture to anyone shopping around for some new furniture.
I have not been there yet. Im twelve and looking for a full or queen sized bed. My mom bought my brothers bed from here and it is amazing. Im going to get a new bed before school starts, I hope I see Tim or Joe. I have read a lot of good reviews about them and the place in general.
I live kinda close to this place and everyday I would drive by and see a man standing on the street with a sign talking about this place & today I decided to go in & have a look & when I tell you I got the best customer service from Sal I mean it, this man knows what he is talking about and makes you feel safe & like you’re making the best decision, walked out with a brand new bed & I could not be happier! Seriously go here if you know what’s best for you lol highly recommend!!
Purchased a sofa from Kings by the Dayton mall, at the time could only afford the couch , was out of touch for 3 weeks at rehab and they called several times to let me know that the mill that made the material was going out of business and if i wanted the matching love seat i would have to act quickly because there was only a few left in stock, so when i was able to contact them they were all out of stock.. after a week or so i heard an advertisement on the radio and they mentioned that Kings had multiple locations , so i stopped by the Hamilton store and talked to Tom who got a hold of the manufacturer and found me a matching love seat!!!AWESOME Looks great and i will definitely be outfitting my man cave with their furniture . love you guys !!! and thanks again , Mike
Hands down ! Buying from Kings furniture was the best thing Ive done to redecorate my house ! I have received the best attention , great customer service and needless to say the quality of all the furniture I have bought were incredible. Also the delivery was amazing they came in and helped me with everything I needed .
I just purchased a bed and mattress from them this past weekend. I didnt get the credit but they had another option for me and was able to get what we were looking for and i will be back to get the dresser and purchase my living room furniture from them as well. Excellent customer services so much to choose from. I defiantly would recommend them to anyone that will listen :)
Manager Joe was very rude to me he is such a bad mouth person i ever seen in the business !! I order the left side facing sectional because he was having the right facing which i don’t wanted as per my home situation..he told you will get within week when I ordered but it took 20 days to the delivered and mainly he got me for the right facing sectional, when i call that time to the joe he told me no you ordered the right side, what the hell he could say like that, if i wanted the right side why i could wait for because he already had the right facing!! Big lier!! And he disconnect my phone in between how rude is this!! I suggest to the people who looking for furniture Do not buy from kings furniture i had a very hard time and still i don’t satisfy with the sectional!! When delivery man called him so he said put right there till the left facing sectional don’t come to you!! and when i call so he talked rude and told me you ordered the wrong and disconnect my phone! Such a big lier. I spent lot of money, totally disappointed. I suggest everyone not to buy from kings!!
Told me that I had a 7yr warranty on my sectional. They came out to fix a pillow and the guy tore up the back of my couch and no one has tried to fixed it. The whole back piece of leather is come off!!! Ive been reaching out for almost 8 months..and they keep lying to me an giving me the run around! I WILL NEVER EVER BUY FURNITURE FROM THIS PLACE AGAIN!!!!!!!
Nothg priced!! Tags with numbers and Xs on everything but Nnothg priced. Salesperson wants to follow u constantly, an quote each an every price. I guess if I came back an got a different salesperson,Id get a different price? Not coming back an certainly not shopping where Im constantly escorted. Bye!
Prices were decent. Have friends that speak highly of this place. Even found 3 things I wanted on my own without help and then made that clear to the man working. In the middle of discussing delivery he kept trying to walk away. It was apparent to me that he was put out that I was making him work. He excused himself before I could pay and walked in the back where I watched him take his shoes off and sit down to relax. What the hell. Literally couldnt make a purchase Headed back to the place on 747 that will deliver today and was helpful. I literally couldnt pay these people, I couldnt but the furniture so .1 star .
Stopped in today to browse for some furniture. Tim, the sales manager, was extremely helpful. They were priced lower than the two previous places Id visited that same day. A table here was $100 lower than the same table at another furniture store and $200 lower than the furniture store down the street from Kings. Although i was only browsing today Ill be back whenIm ready to purchase. And Ill be looking for Tim
Im dissatisfied with the bed. The lady at the front desk seemed to be in training, and almost charged me $100 more than I should be paying, until I pointed out the error. The person who came to load the mattress disappeared and didnt return for about 20 minutes. I give them two stars because I reserved one stars for absolutely terrible experiences oh, but this wasnt insanely bad.
I called the store to get the exact name of. The bed. I purchased for my son and the manager was rudecand tried to tell me i did not purchase it there. After arguing with him about it i hung up. Then he calls back and then said my name was spelled incorrectly and he then saw what i had purchased, with a whole diffrent attitude. The attitude he should of had in the first place as a customer service professional.
Will not take no for anymore answer and has the audacity to ask why you want to take your money somewhere else when you do have what you want. My wife and I tried getting out of this store for a while hour while we literally were made to stay and was pushed to run our credit when we knew it wouldn’t be accepted. Guessing the owner was our sales guy.
I stopped in to look at different items, the saleslady, Mindy, listened to what I was looking for and showed me exactly what I was talking about. She was very polite, personable, knowledgeable and worked within my budget. I will continue to shop at Kings in the future
Hey Joe is kings furniture salesperson and manager he is good customer service give you a good sale and deal will work with you on and he is a honest and loyal person I got my furniture from there and we love it and will be back for more thanks Joe working with me and my family.
Total reviews rating 4.3
199 Reviews for Kings Furniture & Mattress 2023:
Review №1
2022-02-03Good deals on full living room sets. Delivery available and financing available (even for those with less than perfect credit). Roy was extremely helpful. This is a family owned business that truly cares for the customer. I am a satisfied customer.
Review №2
2020-08-19Sal was great to work with. I came in looking for an oversized ottoman and didnt find what I wanted. However, Sal helped me think about my design concept. He even rearranged furniture in the store so that I could envision different layouts. They had the furniture in stock while other stores had 2 - 3 months backorder. I live 30 minutes away and the delivery fee was very reasonable. The delivery guys set up my furniture for no additional charge; it was included with delivery! I ended up purchasing a coffee table with two matching end tables for less than what I would have spent on the oversized ottoman. It looks great with the rest of my living room design.
Review №3
2022-06-23Excuses about something I bought over 3 months ago. They say it’s because the company has everything on back order. I’m tired of excuses. Now they are telling me I can’t have my money back, because it’s a special order. This is ridiculous!! Kings Furniture sucks.
Review №4
2021-08-18After having a bad experience with a few other local furniture dealers, we went in with pretty low expectations. Until we encountered Sal! He was extremely helpful, upbeat, knowledgeable and found us exactly what we were looking for. Not to mention they were running a special, delivery and set up wad also cheap. We saved about $900 on a sectional and it was offered 0% APR for one year. We are very happy with our purchase. I will definitely recommend to my friends, family and coworkers! I will be back for a dining set very soon. Thanks Sal, YOU ROCK!!!!!
Review №5
2022-04-24Would give a 0 if possible bought a rocking reclining love seat 6 months ago received it one side was making a weird noise workers were sent out to look at it was told it was broke and the parts to fix would be ordered and fixed no problem 3xs now the parts ordered and sent to house 1st parts came broke and not all there, 2nd set sent still not right parts the manager himself said he would order the correct parts 3rd set arrived now cant get ahold of anyone...do not waste your money here
Review №6
2021-12-10Great service all around. In store all the way to delivery I am completely satisfied. Huge shout out to Joe (in-store) and the delivery guys, Tyson and Derrick. Normally I don’t like people in my house, but they became my friends fast! Good people, 5 stars!
Review №7
2021-10-02Kings furniture is the place to shop if you want nice and affordable home furnishings . When you call or walk to the store ask for Sal he is welcoming, kind and has well information about the products at the store. He makes you feel at home and never want to leave the store. I purchased my two beds last year from the store and I went back there today because of the warm welcome and information I got last year. Never to disappoint you.
Review №8
2022-01-10Excellent delivery service very pleasant people and professionals especially tysón many blessings ...
Review №9
2022-02-01Visited there and picked up two chairs for my wife. Met Roy, a great personality, going back to look for more furniture. Thanks Roy!
Review №10
2021-10-02Sal did an amazing job and got me an amazing price on a new living room set! It’s in stock and being delivered next day! I couldn’t be happier! Awesome customer service!