Kettering Moving & Storage in Dayton

Review №1

2022-03-20

Ken came out give us our initial quote and advice on what would be best for our state to state move. He came out a few days prior to evaluate what we had packed and gave us some tips to have a few things more secure. Fred and his team showed up as scheduled. They were all very professional and took care loading our boxes. They listened to how we wanted things unloaded and assembled at the new location. They were prompt to arrive as scheduled, unloaded as we discussed and made record time. So far, nothing is we have seen has been damaged and it was unloaded carefully. We received the final invoice and it was less than quoted! I highly recommend them!

Review №2

2022-06-07

First time hiring professional movers to move our home and I would much rather have given the money to my friends. nothing about this was professional. I had to give advice multiple times on how to get an item through a doorway or hallway. They got my refrigerator stuck in two different doorways in my new home because they didnt have the tools or knowledge to take the fridge doors off to make it easier to move. it took them all day and two trips to move only the large furniture items and maybe 20 boxes from a 1400 sqft home, this is after I had disassembled everything before they arrived. The only redeeming quality is that the claims process was simple and they refunded me a significant chunk of money for shattering my 55 inch TV and damaging multiple other items in my new home as well as using and losing MY tools. My friends are better movers and would have been much more deserving and gentle.Edit: When writing this review I was in communication to have some scratches in my wood flooring fixed due to the move. The owner has since ceased communication and will not respond to any email. Use at your own risk and assume you will be liable for damages to your home.

Review №3

2020-09-24

We hired this company to move my mother-in-laws home into storage. First of all, we asked for 3 movers and they sent 2 guys who are here right now...and this was a huge mistake! These guys are disrespectful, unprofessional and careless. They have done nothing but complain about how much stuff there is to move, how heavy things are and how much work it is. They have disappeared several times for anywhere from 10-20 minutes only to be found in the truck on their phones and smoking. They also were talking on the phone WHILE in the home! Is this what we are paying for?? They dropped an entire dolly full of things down the stairs, (16 steps), including a nightstand which broke...and they werent going to say a word until I caught them and asked. They came unprepared and tried to walk into a room they shouldnt have been in to grab my husbands drill without asking. They didnt wrap a single item. they were very rough with her belongings, slamming around boxes and other items and had to continously be told what to move into the truck. They used very foul language in front of me that I refuse to repeat, they bicker back n forth and as soon as my husband would leave to do something, they seemed to relax as if I was deaf and blind to their actions. Also, the move took forever, longer than any move Ive ever been involved in.This company is cheaper for a reason. There are plenty of other companies who are more professional and less careless, I highly recommend you not hire this company!!

Review №4

2021-10-11

We had some damage to items we submitted a claim form as requested. We have received no reply and are out several hundred dollars due to them damaging our property.

Review №5

2019-10-15

I had a great experience with Kettering Moving and Storage moving our home from Dayton to Cincinnati. Prices were reasonable and the movers were very efficient. They even came back several days later to pick up left over moving boxes.

Review №6

2017-06-22

Very slow. Ive moved several times before and its never taken this long. We asked for no used boxes and were told that was what they had available. The guys loading were great and deserve there own 5 star rating. One in particular younger guy packing the truck is a very hard worker. As for the company it might be best to read other reviews of other companies first.

Review №7

2020-03-31

Absolutely loved our crew! They could lift the largest piece of furniture so easily! We had a ping pong table we never thought would make it downstairs and they got it down so easily with zero damage to our new home! Wow! So friendly!

Review №8

2019-07-22

Customer Service is horrible. I spoke to two different people before my move neither of whom mentioned the travel/fuel fee. So to my surprise, when the movers gave me my invoice there was a $94 fuel fee tacked on. He called the office and they said they cant waive or reduce the fee, so I paid. I then called the office and argued that neither of the two people who quoted me mentioned this fee. They said I find that hard to believe. Umm... I would have remembered someone telling me theres an extra $100 added to the price. The manager finally agreed to reimburse me half of this fee and said he will put it in the mail today. Its been 3 weeks and I still havent received that check.

Review №9

2017-06-22

This is the most horrible moving experience ever. The two females of the packing crew was rude, disrespectful and dismissed everything I asked of them. They had to ask my husband for help moving things and were constantly complaining about our things. They bickered with each other the whole move and spelled our name wrong on all of our boxes. They left behind items and it took them two days to pack a 1200 square foot townhome. Ill be spreading the word how horrible they are. The only good thing I have to say is the males who loaded our truck were kind and courteous.

Review №10

2022-02-03

STAY AWAY from this terrible business. They damaged my stuff, lost a couch, and won’t answer calls or emails. Save yourself money and grief by hiring anyone else