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Phone: +1 216-939-3333
Opening hours
  • Monday:11AM–5PM
  • Tuesday:11AM–5PM
  • Wednesday:11AM–5PM
  • Thursday:11AM–5PM
  • Friday:11AM–5PM
  • Saturday:11AM–5PM
  • Sunday:Closed
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Total reviews rating 2.8

75 Reviews for Kelly Auto Group 2023:

Review №1


My boy was gonna get a car from them. But they said that the title was gonna take 2 to 3 months till it comes in. His money was already took out of the bank for it. If it was agreed on than you should stick with that agreement. Dont make someone come 4hr 30mins. #32gang

Review №2


I had read the reviews on this place after my sister found it online for us to go look. We first went in morning but because I had bad experiences in my last car purchase I wanted to shop around. By 5 pm we went back to them and I did end up buying my ford explorer. 1) he was completely honest about the car. And it was a car that came from out of state and he still let me know every detail he could. He even told me another vehicle available, a van, was also very reliable (but I wanted a suv Im stubborn lol)... 2) he stayed later than closing and sat with me in the office for like an hour being so understanding that I had to call the bank to approve the transaction since it was a higher amount than usual... 3) even with it being a vehicle that originally came from out of state I got the title in time before the tag expired with no issues .. 4) I LOVE my truck (I call it a truck)... I had a very bad experience 6 months ago buying a van from a different place and Im a single mother of 7 so I have to save and have miracles happen to make big purchases like this but it has been exactly what we needed and for once I didnt get scammed and this is probably the most reliable car Ive had in years honestly. I even drive to PA every weekend twice from Ohio for one of my sons and I never have to worry about us breaking down with all my baby girls in the car. I see a lot of people have had negative experiences but mine was very positive. Thank you so much guys!!!!!

Review №3


I have used Kelly for years, after being referred to him by a local car expert. I have been very happy with the service and follow up. If you want straight talk and a fair price for good work, then visit Kelly Auto

Review №4


Dont go to this dealership theyre doing bait and switch none of the cars that they say are available for sale are there their selection is minimal at best you come in and tell you that car is not there and then they try to sell you something else buyer beware

Review №5


The worst company I’ve ever done business with.I got a 2010 hunk of junk! The day after I bought the car, it wouldn’t start. They referred me to their “mechanic” who insisted that the car was fine, meanwhile every light in the book is lit.They ignore your calls, because they know the kind of scams they’re running! I called muliple times with no answer. I ended up having to get my sister to call from her phone just to ask them about the car’s title.I’ve already had over $500 worth of work done, and there are more things needed. The car’s issues were not disclosed to me at the time of the signing, and I asked more than enough questions.When I called to ask them about returning the car in order for it to be sold, they said I could. Shortly after, they sold the account, locking me into payments for a car that has left me stranded!These people do not know what it means to have integrity, which is necessary to build credibility in the business world. They truly are predators... worst decision of my life.

Review №6


Had to change my star review and also add some words to my review.While buying the car from Kelly Auto group was easy enough, they were very kind and keen on getting our money for the car we decided on buying, after receiving the payment, their service went down to zero!it has since been two months and still havent got our license plate. We have been on the phone with them a couple of times but for nought.Yesterday we were told to come and pick up our license plate. we drove 30 minutes just to get there and hear an apology for not being able to get it.Today is the last day of our temporary license plate, we are very disappointed!

Review №7


DO NOT BUY FROM THIS DEALER!!!! Put a downpayment on a car & the dealer was supposed to fix the sunroof, attach the spare tire & clean the car. We drove 3 hours to pick it up & none of it was done. The owner promised to take care of it & ship it to us. Two weeks & several phone calls later it was finally delivered. Sun roof still broken, tire still in back seat & filthy. Best of all it wont start. Total rip off.

Review №8


Purchased a car not even two weeks ago and the car is broken down they wont return phone calls or anything

Review №9


Love my car and love the customer service. My girlfriend bought a car from here few months ago and after she demanded I stop there first I did, and it was our last stop. got a 02 Lexus ls430 that was really clean and have got lots of compliments. Plus they worked out a great deal on the price lowering it $300 less. A+

Review №10


Kelly Auto came highly recommended by a friend of mine. I stopped by and was quickly welcomed by the salesman. He was knowledgeable and helpful with putting me into an affordable and reliable car! I would highly recommend them to friends and family!! Will definitely be back! Love my new car!