In-store shopping
Yes
Kdk Mitsubishi in Brunswick
Categories
Location on the map
Brunswick, Medina County, Ohio, US
Service options
Delivery
No
Accessibility
Wheelchair-accessible entrance
Yes
Offerings
Repair services
Yes
Phone: +1 440-467-3479
Site: http://www.kdkmitsubishi.com/
Site: http://www.kdkmitsubishi.com/
Opening hours
- Monday:10AM–7PM
- Tuesday:10AM–7PM
- Wednesday:10AM–7PM
- Thursday:10AM–7PM
- Friday:10AM–7PM
- Saturday:10AM–5PM
- Sunday:1–4PM
Comments (199)
I find their service personnel very pleasant, knowledgeable and professional. When I make an appointment they take my car right in and do the work in a timely manner and have me back on the road quickly. They stay in touch with me via email often offering discounts quite often as well. They keep up with my routine maintenance and remind me before needed. My next vehicle will be purchased at KDK Mitsubishi.
We had a great experience with KDK Mitsubishi with the purchase of a truck. Their entire staff was attentive and professional. Josh Smith treated us as important customers and he never pressured us to buy a vehicle. He was knowledgeable and friendly. Ultimately, our purchase was completed in a pleasant and efficient manner. Thanks to everyone at KDK who was involved in our purchase.
Sales manager John did everything to make my buying experience pleasant and seamless. I’m the proud owner of a new 2001 corvette. During the purchase process a couple of minor issues were discovered with the car, and John and staff did everything to take care of these issues. Great cars. Great service. Great buying experience.
I drove from 600 miles to pick up my new car. Coming from a distance, I wanted to be sure everything ran smoothly. The buying process was made very simple by the sales manager. The pickup was also very easy. I had an issue with the air suspension driving home. The KDK sales manager did the right thing and reimbursed me for 1/2 of the repair. An all in all good experience.
Had a great experience! When I initially contacted them about a vehicle, they responded almost immediately! Found a vehicle we were very happy with, went in with pre approved financing and they found us an even lower interest rate! No pressure and Justin took good care of us.
My sister had to have our Outlander serviced here. She was new to the area and was treated very well when she had to have her car towed to the dealership. Todd in the service department worked with us to convince our extended warranty company to cover the repairs. It ended up being a very expensive repair so we are very thankful for Todd’s attention to detail and keeping us up to date on what was going on. Will definitely have her car serviced here in the future since she received such good service.
My first experience with KDK Mitsubishi was phenomenal. Not just great, it was seriously one of the best experiences I have had purchasing a car! No joke zone.Justin was my Sales Associate. He knew the car well and he listened to me… and I had A LOT of questions! Justin definitely helped me understand the process well, and was accommodating from start to finish. I really appreciated that.Also credit to the employees here too. KDK has great people across the board! From my original point of contact with Samantha to my conversation with the finance guy David, I felt like I was treated really well. Like a friend; with respect and a few good laughs too. Cheers gang!
We had a great experience with John C. at kdk. If your looking for great customer service when looking for your next car. Come out and see John C. Thanks John.
Justin and steve today made my son and I very happy people and made it possible for me to get my son a car. I am so happy we decided to go to Kdk it wasnt brand new but was just what he needed. They were very welcoming and went above and beyond in my books to help us.
Everyone was very friendly and honest. No pressuring or nonsense. Purchase process was quick and efficient. Highly recommend!
Just found a gem of a vehicle from Caitlin Tube at KDK Mitsubishi, she was absolutely amazing! Not like your average pushy car sales rep what so ever… very relaxed and knowledgeable. I am ecstatic about my experience finding my vehicle with her and highly recommend going to her for your new or used vehicles in the future!!!:D
Caitlin was literally amazing. From start to finish she answered every question, and made me feel so welcomed in a dealership atmosphere! Finance was excellent, and every person on their team is incredible. They’re patient, transparent, and have gained a customer for life!
Could not have asked for a better experience!! Our salesman John was exceptional. Very honest and straightforward from beginning to end. You can tell he works for a great company.The process was smooth and we love our new truck! Thank you KDK 😊😊😊
I bought my car from KDK Mitsubishi in a smooth and seamless transaction. Being out of town, Caitlin handled all prep work to make it easy for me when I came in the next day. Justin and Ron finalized everything for me without pressure. This crew made my car buying experience stress-free!
Caitlin was absolutely great! I live a state away and she made the entire situation very easy. She is super friendly, and very helpful. I highly recommend her for anyone purchasing a vehicle!
Buyer Beware! Salesman completely misrepresented a used car they had listed on Cars.com they were very good at posting photos that did not show the vehicles flaws. When I spoke to the salesman I informed him I would be driving 5 hours one way, and repeatedly ask him about the condition of the vehicle. Specifically the condition of the body as to rust. I was informed it was in great condition and had been well cared for. After making the trip I found a vehicle that was extremely rusted, that had been covered up with a textured paint. The sales manager was not very sympathetic or concerned about my wasted trip. But did offer to reduce the price $300 or $400 dollars as if that would make it ok. I would be very careful when dealing with this dealership.
Great customer service. Justin honestly went above and beyond. Will DEFINITELY call him when looking for my next vehicle!! I drove 2 hours, and he made my car buying experience worth the drive. Thank you Justin, You have a customer for life!
All I can say is WOW! Great inventory & knowledgeable, informative staff. This is my first time here & I absolutely love this place. Everyone from Justin in sales to Ron in finance made the process smooth as possible. Justin & Ron really went to bat for me & was able to get me a lower rate than my pre approval. My wife will be coming soon. Thanks for everything
Great experience. Friendly staff and they were willing to work with us to make the purchase affordable for our son. Caitlin was awesome and we appreciated that she went the extra mile to make the sale happen!!
John worked with us to buy a car with a payment our daughter could afford. Everyone was friendly and helpful! This was our 3rd time doing business with KDK and we’ve been pleased with each experience!
Great Experience! Helpful staff and got us out the door with our new vehicle super fast! Wonderful customer service. Would recommend for anyone looking for a low stress car buying experience.
Finance manager extremely helpfully in canceling 2 add on programs that were mistakenly added the Outlander Sport loan. Very efficient and professional. Salesman Justin very helpful and not pushy! Great job Kdk!!!
John did awesome I went in brand new 18 years old and got me an awesome deal fantastic customer service! David the financial guy was also amazing! They showed great care for me just looking to buy my first car! Would 100% recommend!
Ill start by saying everyone I spoke with has been very nice. However there are several things that are not sitting right with me.1. I flew in from out of state and was told I would be picked up at the airport. That did not happen. Had to get an Uber and was told I would be reimbursed for the cost. Didnt happen2. When Im told well get the truck ready for you, I would assume the tank would have been full. No, 20 miles to E3. Was told I have a 3 month warranty. When I finally got home I noticed all the shocks were leaking oil, so I contacted Steve and was told I would be getting a check to help cover the cost of either rebuilding or getting new shocks. That didnt happen either. The 4 wheel drive does not work, so I wanted to take it to a dealership to use that 3 month warranty. I was told not to take it to a Ford dealership because they are to expensive and to get a quote( which I will have to pay for) and upon review I would get a check.(Well Im still waiting on the check for the shocks) fixed it myself. It was not just a solenoid the 4x4 hubs are destroyed.4. I just received the title with a lean on it, so I have to do all the leg work of getting it transferred over to the lender. Plus I have to do TT and L all myself. I have never had to do this with any vehicle I have bought.I would have liked to have known about this prior to buying the vehicle.Not one of these things is a huge deal, but combined it is very unprofessional.Nice people and will tell you everything you want to hear but take it with a grain of salt.Picture is of the hubs. Supposed to be only 1 piece
Ive been coming to KDK for a few years now. The sales team are the best around. They work with you to help you find the best vehicle for you and your budget. Ryan is one of the best. Hes very knowledgeable about the vehicle which makes it easier for you to make the correct purchase. He stays within your limit and there are tons of cars to choose from so no worries there.
ONEWMy experience with my salesman, RJ, was very smooth. I purchased a car from out of town, totally sight unseen and everything was great. Our transaction was handled via phone and mail, and all the paperwork was signed and sent through FedEx. The car was ready on the day I requested on time. All his communication was professional and he responded promptly to all my questions. I had a great experience and I am satisfied with my purchase.
Had an excellent experience at KDK Mitsubishi purchasing a new vehicle. Caitlin answered all our questions and got us in the vehicle we came to see very quickly. The financing process with David was quick and easy, no nonsense and to the point. We were in and out of this dealership with a new car faster than any of our 5 previous purchases at other dealers. Definitely recommend KDK, not only did they have the new Mitsubishi we wanted, they have a fantastic selection of used vehicles as well.
I had the pleasure of having Renee as my salesperson. She was awesome. Got my deal and got me done. Steve the Mgr was on point as well. I will recommend Renee to my friends and family
KDK made my car buying experience quick, fast, and easy. My sales person was Steve and C, they were very nice, friendly, and easy to work with. C, Im still waiting on my pic😁😁😁 I would diffinetly come back here and purchase another vehicle.
Even though I didnt buy the Vette from them, Steve Tube deserve a 5 star from me. He kept in touch with me and offered top notch services. Only thing that stopped me from buying was the 16 hours round trip. I decided to go locally instead of the drive. But the numbers and service was excellent. Steve Tube is a straight up guy. I highly recommend going with KDK for your next vehicle purchase.Thanks,
Amazing service. Me & my dad met with Ryan on saturday about a white Toyota Tundra we were not able to get the keys due to personal reasons which clearly isnt there fault in anyway, though they where still very nice and offered us a test drive though one thing that I found kind of stupid is that they waited to mention the personal reason at the end when we where about to sign the paperwork. But overall amazing service and would 100% reccomend.
Just made a purchase today, and Tristen and Ron made it easy and relaxing. The process never felt forced or draining. I was in an out in few hours with a great family car!
Ad for prizes was a scam. The only people who win money are ones looking to buy cars even if you have objects in a row on ticket where it says you win. Also when they were discussing the value of my car when I was there he asked if I knew how much it was worth and he told me less than what the website tells you your cars worth when submitting the gambling information online. They’re scam artists at this dealership. I wanted to post this so that people know that they do offer less by half than what the site says your cars worth.
Great experience at KDK! Caitlin was phenomenal to work with. As soon as I walked it she was very helpful and it continued throughout the process of trading in one car and leaving with another!
Contacted Tristan Torres about a 2017 Acura MDX and he got me into see the car on Memorial Day! It was great I had the day off and they were open! We did the financing over the phone to get the deal done. I pointed out a couple details I wanted done with the car and he was more than happy to take of it. I was in and out and I love the car!! I recommend doing buisness with Tristan
John cirner at KDK is great to work with. Friendly, kind, patient and understanding. Highly recommend him for sales David Turner for loan/warranty. He showed the same attributes mentioned above. Thanks gentlemen.
Follow up to a previous review from about 3 weeks ago. I was contacted from KDK Mitsubishi in regards to my negative post. They wanted more information on my disappointing encounter with their sales staff. Stephanie was the person I spoke to. After listening to what I had to say, she told me she would be in touch with me in the next several days after she spoke to management, about compensation for the problem. Over a week later no contract from KDK. So once again their customer service and work ethic is very questionable. They have lied to me twice so far. So again buyers beware.
Drive 3 hours to look at vehicle called and asked them if everything was good and worked they said it did when I got up their the heated seats in the driver side didn’t work and had scratches on the vehicle never once mentioned that the heated seats didn’t work or had scratches on it then I was denied from purchasing the vehicle bc the person that came with me gave them a bad review and basically kicked me out would not recommend this place.The manager was rude. NEEDS BETTER MANAGEMENT
John at KDK Mitsubishi was very personable and easy to work with for our 2019 Ford Mustang GT purchase.We recommend him for your next vehicle purchase. Thanks John!!
Justin Maiden helped my husband and I purchase a used truck. He was extremely knowledgeable, efficient and friendly. We are extremely happy with our purchase, Justin and the entire team at KDK Mitsubishi in Brunswick.
I recently called and spoke with Shawn about obtaining insurance information to correct a paint job that was done by them after damaging our car when it was there for service work. I was polite to him, just for him to ask if I was on the loan and when I said no I was calling for their insurance information on behalf of my bf he then said thank you for calling and hung up! RUDE UNPROFESSIONAL! They did the bad paint job after damaging the vehicle and can’t even be professional in taking the steps to make it right! Horrible business!Edit* for response.Thank you for responding but the call wasn’t in regards to the vehicle directly, it was only to obtain the company’s insurance information, not to mention that after that call he did try to call Shawn back 3 times with no answer. Again, no information was needed in regards to the “loan” only Your company insurance information, which his insurance asked us to obtain. Even 2 days later and he still has no response from them.
Just purchased a 2013 Cadillac SRX, awesome car, beautiful inside and out. Only reason I had was CUE touch screen non responsive on most items. We have to replace that. Otherwise, everyone was very nice to us.
Fantastic help from Caitlin and Dave. They both were very friendly and helpful throughout the process of purchasing my new car.
Drove an hour and a half and wasn’t disappointed with the service from Justin and the whole KDK team. Got the exact vehicle we came for. Plus, $100 less a month than expected!
Buyer beware. DO NOT BUY CARS FROM HERE! This dealership will rip you off. Either they don’t inspect the cars they are selling, or they don’t disclose the issues they find. Thousands of dollars of repairs in the first week of owning the car we bought here. GM Dealership that did the repairs said they should have known about the issues. Everything was reported to them immediately. KDK did not stand by the vehicle they sold. I was told by multiple people, management, at the dealership that they were going to make things right and cover the cost. Then they stopped calling/texting back. Empty promises and lies.Response:KDK Mitsubishi I still have all of the texts and voicemails from said management, promising to make things right. Voicemails/texts David, texts from Nick, RJ, or John from Should I post them on here for yourself and future customers to see how assurances were made…then no follow through and stopped returning calls/texts? And by the way, I said that you either don’t inspect these vehicles OR you don’t disclose the problems the vehicle has. Then you lie, don’t follow through, and stop returning communication.Pretty despicable way to do business.KDK Mitsubishi not to mention that Ron sold us on using Auto Pay Plus, and, according to Auto Pay Plus, put the wrong dates in, so our first car payment was late. Horrible service from you guys.
Bought a used car from them. Pretty quick and painless process. Though Im pretty sure there was no basic maintenance checked or done to it. Oil was definitely not changed. Not like they are required to
Caitlan was extremely helpful and continues to be, I recommend if you are looking to buy from KDK ask for Caitlan. She will guide you through everything very knowledgeable about the vehicles. We started with another sales person ( when we got there we wanted Caitlan as we spoke to her at a car show, but another person jumped on us when we arrived.Thank YouCheryle
Excellent customer service , John, Steve. Whole team very easy to work with. Would highly recommend dealership if you need a vehicle. Thank you for the great service.
I had a great time here, everything went super smooth and the staff was very helpful. Caitlin was the person I worked with to buy my car, and she did an amazing job .
Caitlin was our sales associate! She was the most knowledgeable about the 2022 outlanders! She was able to answer all of our questions! If you’re looking for a new or used vehicle make sure you ask for Caitlin!
Just bought a van from KDK and they are awesome! John C. Was friendly honest and very helpful! Will definitely send more people their way!!
Youre probably reading through online reviews on tons of car dealerships right now. Maybe you or someone you know has previously had a horror story experience with a car dealership. Weve all had that pushy car dealer breathing down our neck trying to up-sell something out of your price range, only for you to go back home in your old ride and in a bad mood! You might even be at the point where youd rather spend thousands of dollars more on a vehicle from a car vending machine service just so you dont have to deal with a dealership ever again! Dont do that!!!Do yourself a favor: research the right vehicle for you, check out KDK Mitsubishis website (if they dont have what youre looking for on their website, call them), once you find the right vehicle check the vehicle history report, then go to KDK Mitsubishi in person and ask for John C.As someone who generally hates the whole car buying experience, I will absolutely go back to KDK and I will definitely ask for John C. every time! John is knowledgeable about cars, hes personable, laid back, and he doesnt play games with people.
I had one my greatest experiences I was out looking for a vehicle to hit the road in and see some friends, I came to this dealership on a Sunday not looking purchase just kind of browsing..a nice lady who was very friendly and nice gave me a warm greeting and smile it was very welcoming.. I had my daughter with me she definitely made her feel appreciated and welcomed gave her a nice green balloon..that was the best thing that could have happened to my daughter and she was so excited..she was over the Moon..Caitiln made her day , as well as mine..thank you for making our experience as enjoyable as it could your professionalism is unmatched..thanks for helping me in my purchase..i will recommend this dealership to anyone that is looking for a nice vehicle and a pleasurable experience..im very thrilled as well as very happy with my purchase thanks again...
Ordered parts for an Eclipse from the parts dept., initially good contact and updates about delayed shipping, which I appreciated. Package finally arrived but unfortunately was missing a part, a bumper cushion. I have attempted emailing, calling and even texting to no avail. Another email inquiry netted a generic text response wanting me to buy a car lol. Never recieved part nor a refund as attempts to contact where not being responded to, so I gave up and sourced the part from elsewhere.
Tristen was very helpful. We arrived on a Friday near close and he offered to stay until we were ready. He listened to our questions and had the car ready in the morning.
John was excellent help KDK is awesome to work with. Took my trade at the best price over any other dealer .Great ServiceThank You John
We were first greeted very respectfully by salesman Celsio. He was phinominal in how we were treated. Very knowledgeable and very courteous. There was no haggle and the deal on our purchase was fast effective and precise. If you want a good car buying experience, go to KDK Mitsubishi and ask for Celsio.
Bought a truck from John c at kdk. I got a great deal! He was very helpful and friendly! I would recommend this place for sure!
KDK is a great place to purchase a vehicle. Not only are they accommodating they are very personable. Marcus and Justin were amazing!
Shady people ready to rip you off. They charged our credit card without our concent, misrepresented the vehicle and were unable to share any documentation that shows our concent or a nonrefundable policy. They forced us in buying a vehicle with missing badges that we were not comfortable proceeding with. Stay Away!!! Feel free to reach out to us for details if needed.
Purchased a vehicle today. Smooth process for purchase and trade-in. Worked with Caitlyn. Ask for her. Friendly staff and finance department was friendly and quick as well.
I was getting quotes to sell a vehicle when Ryan called me and said he was local and asked if he could make me an offer , the process was simple he offered a little more than the online offers and he made the transaction ver easy , the check which was more than 20 K cashed overnight , it was a great experience I definitely recommend.
My mom and I went to KDK Mitsubishi to look around at our options. We were greeted by John Cirner who was just amazingWhen we were done we drove off in our new Nissan Rogue and we love it!! Thank you John!!
This is our 4th purchase from this dealer and John Cirner has been our contact for each one. They have been a great dealership to work with, very fair and easy to deal with.
John and KDK Mitsubishi were fair on our trade and the price. Friendly service. Nice selection of vehicles.
Justin was great. He helped me find my first car. I’ll be rolling safely in my new Jeep. Thanks Justin!!!
Great customer service. Mia was an absolute gem! She was very helpful, attentive and enthusiastic! Very easy to work with also. Would highly recommend.
I just recently traded in my 2013 A4 for a 2016 Audi A7 from KDK and dealt with Mike in finance. He was very professional and friendly. He made the buying process very smooth and easy. Everyone there was also very friendly and asked if I had been helped. This is the second car I bought from KDK with 0 issues. I would 100% recommend this dealership if you are looking to purchase a car.
Very helpful, took theirs time with us. Answer all question. I highly recommend them to buy your next car.
John Cirner, our Sales Associate was FANTASTIC!!! He was informative, kind and did not pressure us into a purchase.
Thanks Tristen , you helped my son buy his first car 🚘. Tristen was very detailed about the car and got us in and out without any hiccups.
Great experience! Everyone was polite and helpful. The paperwork was quick and painless and I love my car.
Just bought a great truck from KDK Mitsubishi in Brunswick. My salesperson Caitlyn was both knowledgeable and helpful. Staff was great too.
Great prices, Justin was easy to work with..no pressure. Worked with me on finding the right deal. Highly recommend!
Many thanks to Caitlin Tube and Steve Tube for such a great experience. Definitely recommend anyone to request them for any vehicle needs.
Tristen Torres and Kdk were great to work with , made it easy for me to get a vehicle and worked with my busy schedule. 10 out of 10!
John Cirner was very helpful and easy to work with. I highly recommend him to anyone looking for a vehicle.
It’s being 3 months am driving Kia Optima bought from KDK, I am happy with the car performance.Salesperson Ryan Markham is a good, knowledgeable, helpful and energetic personality in KDK Auto Brokers. He helped me with the concerns I raised afterwards. They have a good collection of cars with wider affordable range.
I recently bought a F-150 from KDK, BRIAN was my sales person. From the moment I walk in, I felt very comfortable. He did an EXCELLENT job from start to finish. His knowledge and professionalism was the BEST. He has a GREAT, friendly personality. I would buy from him in a second. I drove 14 hours to get to KDK from Mississippi and would do it again. Again, Brian thank you!
John cirner was amazing! Sold me a beautiful nissan juke and i love it! John was the Best!!!
I have bought many vehicles as several different dealerships and this by far was my best experience. Friendly, no hidden agenda. Clear and upfront with everything. Will definitely shop here again when I am in need of another vehicle.
I was very pleased with my experience there. They did everything they could to work with my credit & income. I appreciate the great customer service I was provided. Shout out to Ryan for being a great vehicle salesman. He provided excellent customer service & answered all the questions I had. I would highly recommend going to KDK Mitsubishi for your next vehicle purchase. I will definitely be going there again!
Caitlin, the best auto rep ever . Fast friendly and very knowledgeable and kind. Very patient and courteous and help me and my husband on our purchase journey thank you Caitlin. Thumbs up to Steven and David for all your help and support and willingness to work with us to get this taken care of on a Sunday yes on a Sunday thanks you guys.
Ryan was my sales rep. He made the buying process really easy. I didnt feel pressured into any car. I came to look at two cars. I was able to take them out for a drive to compare. I wanted to pursue my purchase and they worked magic for me and I left in my new car from KDK. Thank you and all of your staff for being friendly and helping to answer my questions. I appreciate it. Definitely will return in futures years.
My husband and I drove nearly 4 hours to KDK Mitsubishi to purchase a special 2022 Mitsubishi Outlander Sport. Steve Tube, the Sales Manager, was really accommodating and understanding. He knew we were coming from a long distance and he worked with us to get us the best possible deal. We worked mostly with Caitlin Tube as the Sales Associate, she was wonderful and so easy to talk to. She was very professional and knowledgeable. She went out of her way to make sure we were happy.David Turner was the Finance Manager who worked with us, he was professional, quick and efficient.Overall, our experience with KDK Mitsubishi was very pleasant.We are absolutely in love with our new Outlander Sport.Thank you KDK Mitsubishi :)
This was the best car buying experience Ive ever had hands-down. You cant beat the fair pricing, knowledge, honesty and professionalism. My family will definitely be back for future purchases.
I was in need of a new vehicle and spoke with Ryan M. over the phone and the process was quick and easy. Got financing the same day and was able to make the 2 hr drive to pick it up the following morning.This was the second vehicle we have purchased from KDK and being out of state KDK was able to get sales tax for my state included in the loan and talked me through the process to transfer into PA. Again great job KDK and Thanks Ryan M. for your help. Would recommend to anyone looking for a vehicle to give them a try.
KDK John was great! Very nice and attentive. love the car john!
Went here looking for one car and fell in love with another one. I had John as a salesman and he was wonderful! He was patient, kind, relatable, not pushy, and extremely helpful. I also had Ron who did all my paperwork. I had an issue with some paperwork when I got home contacted him and he fixed it right away. I would/will recommend KDK for anyone looking for a new vehicle and in the future will use them again. Thank you KDK for answering all my questions and going above and beyond.
Caitlin was incredible! She answered all questions we had, any concerns we had & even laughed at the wifes terrible jokes. Definitely a great experience coming here!
Purchased a beautiful vehicle today from Caitlin our sales representative. Great experience and unfortunately we had something come up and we had a change in our schedule. Caitlin went over and beyond to accommodate it and it was with a smile! She made us feel very appreciated for our business and most importantly, she is very genuine. I would highly recommend if looking for a vehicle to start here and ask for Caitlin. From start to finish was a wonderful experience. Thank you
John Cirner was awesome by with the purchase of of our new to us 2018 Ram 2500 Power Wagon. Solid 10/10
Worked with some great people to get us set up with our vehicle. We drove all the way from Michigan and had a really good experience here. They helped answer all questions quickly and the vehicle was just as described online.Very friendly staff who go the extra mile.There was one mishap with the fee for holding the vehicle not applied to the final purchase price, but when I let them know they immediately refunded the total amount to the card again.No complaints here!Thank you
Todd is extremely knowledgeable and helpful. A pleasure to do business with a dealership with an individual like Todd.
I had been looking for a new truck for months. Stopped in at KDK and not only did the have a great selection of trucks available but their sales associate Caitlin was absolutely amazing. She was so easy to work with and kind. Made the whole process feel like a breeze. Best car buying experience I’ve ever had. The whole staff at this dealership was very kind and had great hospitality as well. Will definitely recommend this dealership as well as Caitlin to all of my friends and family. Thank you once again Caitlin!
We went to see 2 cars. They told us the cheaper one was sold. Ran a hard credit report and financing. We went to sign the papers and figured out they were financing us on the supposed sold car! These people are not to be trusted!
Roger the service manager has set the bar super high for other dealerships. Ive never known a service manager to be as personable, patient, and forthcoming as Roger. He kept me in the loop on everything my vehicle needed and was able to finish my vehicle early. The entire team from service to sales is amazing.
This has been the second vehicle I have purchased from KDK. Both are very nice cars. They do a high volume of sales so the dealership is a little fast paced.We had a very nice salesman by the name of Saad. He answered all of our question and was very attentive to us. I would not hesitate in buying another car (Third) from KDK and Saad.Very good experience
I just purchased my 2015 Lincoln MKZ from there. For the life of me I cannot remember the sales ladys name. But all the staff there is very cordial and they try and help you the best they can. my credit is absolutely in the toilet And they worked with me To help me get my down payment in. The car is in excellent condition and runs great. No issues. Ive already put 1500 miles on it in 3 weeks with no issues.
Dont bother coming to this shop, they are bullies, mad at the success of young people. If you have money to spend, I would go elsewhere. These are angry deadbeats that dont WANT to help you. They just want their little cuts %%%%
Our Salesmen Justin did an incredible job and was extremely friendly. Would definitely recommend this location to anyone looking to purchase a vehicle.
Caitlin crushed it on the speed and efficiency of me buying a Grand Cherokee. Absolutely easy process. Will come buy again.
Mia was very pleasant and very nice. Greeted us promptly helped us to find the perfect vehicle! Great experience :)
I just got a car from here and it felt super easy and laid back. Tristan was very attentive and helpful and I feel like I got a great deal.
Caitlin our Sales Rep was Awesome! I highly recommend her if you are looking to purchase a vehicle!
My fiance purchased a 2016 Ford F150 on October 17th ... we had to wait for the Ohio title in order to get the truck registered and inspected here in PA. When we took it for inspection we were informed that it needed an 1100.00 exhaust manifold repair before it would pass inspection. I called the dealership today ... the man who answered didnt identify himself, however when I explained the situation he border line chuckled at my thinking they should take care of this repair as they should not be selling vehicles that cannot pass a state inspection. He was rude and told me they would do nothing. As an employee of a dealership in PA I know first hand what we do for our customers and selling them something for almost 30K that they cannot get inspected is certainly not one of them. BUYER BEWARE!!!!In response to their response … maybe you should hire better mechanics … I finally spoke with someone who seemed to want to do something about their not road worthy vehicle … they sent two men to pick it up and get their mechanics to fix it … had it for a few weeks and within days of them returning it the check engine light that had originally been disabled and seems to be the only thing they fixed came back on … and the same issues … they knew from the estimate I sent them to get the repairs done that the body wiring harness needed replaced and they did not do it … so it now has taken up parking space for another couple months sitting here as it needs the same repairs as when we purchased it and when KDK picked it up to “fix” it. I did try contacting them of course about their repairs that they didn’t do and to date they have not returned my calls.
Came in cold. Talked to John. He helped me out and sold me my Jeep. not pushy, great guy. could not be happier with my experience here.
Wonderful experience. Everyone was very courteous and helpful. I look forward to doing business with John Cirner and KDK again soon!
Tristan and all the guys I worked with at kdk were great and very patient with me coming in not knowing exactly what I wanted but we got it done and they were great!
Every time I look a vehicle here, its in very poor condition.Salesman is nice and not very pushy and the show room is clean
I was nervous about doing an over state transaction but Ryan made everything go smoothly and was honest about the car. Very happy with my purchase would recommend KDK to others looking for a great car buying expierence.
How is it that I can do an entire process online waste 1h 1/2 trying to understand why its not finalizedI go to the shop to try to get some help and I was avoided like a plague and when someone does come not a single question was answered I even asked for Steve Tube because someone recommended me but when he got to me he was acting like he didnt want me to ask him any questions if it doesnt revolve around buying a car off the lot so then he walks away to help an employee and I overheard this is why I dont talk to people like him in his conversation so yea Im not dealing with any form of bigotry so I just leftJust a waste of time Im not doing this again
We went there for a contest. They were extremely rude. Told us all the winners had been given their prizes and it didnt matter that our flyer said we had won a prize. This is not a place that I would ever buy anything from.
Looking to buy my first truck after driving a family truck for 3 years. Came to KDK after seeing this truck online, and the service was amazing from beginning to end. It is a very cozy place, lots of comfortable seating, donuts and coffee and there was no in your face marketing or advertising.Dan Caldwell was extremely nice and helped me make my first car buying experience a breeze. He had an answer for every question I had, no excuses, whether it was about the truck, financing, logistics, etc. He went very far to help get me financed at a monthly payment I was comfortable with. He even did things I didnt ask for that helped me out immensely, and always explained it thoroughly so I understood what was going on. Being young, I did not feel at all like I was being judged, scammed, or pressured into anything. I was treated with respect and honesty. Dan gave lots of advice and I enjoyed working with him. He knew I really wanted the truck and made sure I got my chance when a few other people came in later looking for the same truck. He was also nice to my dad and grandpa as they helped me along the was also. He was okay with us staying a little past close and early before open, and even coming in on Sunday when they have limited staff. Everything was very quick also. We test drove it Friday night and Saturday morning, and it was in my driveway Sunday afternoon.As for the truck itself, I could not be happier. It was exactly what it said on the website. It was very clean, it runs fantastic and there are lots of features I was not expecting. The thing is very solid all around with only minimal (and I really mean minimal) wear and tear. I do have to say though, there was a strong cigarette odor that I had to clean out which I think the dealer could have put a little more effort into eradicating. This did not bother me too much as I was planning to do a thorough cleaning anyway, the price was very reasonable and Dan cut me a great deal.After looking at trucks for the past 6 months, I dont think I would have gotten a better deal elsewhere. I definitely recommend checking out KDK and talk to Dan especially if you need help financing. Nice vehicles, nice people. Great experience.
John was great to work with and got me what I was looking for. Got me in and out as fast as possible. Friendly staff throughout. Very satisfied customer.
Tristen was very helpful 10/10 recommend! Super helpful and informative and wasted no time getting in my vehicle. Will certainly buy from them in the future!
Great people to work with. Very friendly. Large variety of cars. Easy financing. Would buy from them again.
Do not go to this dealership!!!!!!!! They put kdk service agreement in a contract for cars your paying cash for then refuse to take it off even though its a extra 1000 dollars u dont want to pay. The manager here is a absolute u know what!! Save your time and go elsewhere
Mia was great. Very nice and made my car buying experience very pleasant even helped connect my phone to the car, will recommend her to everyone!
Tristen Torres and everyone at KDK was awesome and helped me get me get my car quick and easy
Thank you John for the purchase of my 2021 mustang gt, great doing business with you!
Justin was a good car salesman and ron in finance was good. They are both really good go see Justin at kdk.
This was a great experience! Caitlin was wonderful and not intimidating. Friendly as well as efficient!
Justin was great made everything simple! Drove 4 hours to deal with him and very pleased
Caitlin was great help with the buying experience and I would recommend to anyone. I will come back when I need a new car in the future.
Justin was amazing….. great buying experience. Thank you to the sales manager Steve also.
Ryan is by far the best salesman i have ever dealt with. He found the perfect car for us and got me top dollar for my trade in. Best of all hes not pushy whatsoever. Thanks buddy for making it so easy and fast.
Would rate this place a whole 10 stars if i could!! Ryan is a great sales manager. If you’re looking for a nice upgrade definitely check KDK out! Super happy I chose to get a new vehicle here.
Caitlin Tube was very helpful and wonderful to work with. If youre looking for a new or used vehicle make sure you ask for her !
Excellent experience with Caitlin our sales associate. She was very helpful and professional. She is an awesome multi tasker, and attentive to a customers needs. This is our second purchase within 6 months from KDK. There is no reason to look for a car anywhere else.
John and everyone at KDK were very friendly and happy to answer any questions we had. Great service.
Well I couldnt be happier with my experience. Started out talking to Steve. He referred me to Caitlin. So we spent several calls back and forth before making the 5 hour drive. Caitlin provided me with accurate information about the car. She was open, honest, and sent videos to provide more detail about the car. When we arrived the vehicle was clean and ready to be driven. At first I was concerned about driving so far due to a previous bad experience at a different dealership. Now I am so happy we made the trip. If you are considering making the trip, I would recommend it. Overall 5 star experience.
This dealership is the best & the manager, Caitlin is phenomenal. She helped my fiancé and I buy a car and the process was a breeze. I’ve had experience with other dealers trying to sneak in hidden fees and try to rip off thousands of dollars, BUT Caitlin was the complete opposite and we got the best deal out of all the places we looked. Definitely check them out and ASK FOR CAITLIN!
My husband I shopped around searching for the right car to fit our budget. Finally we found the perfect dealership that was able to meet our needs and more. Thank you Ryan for your helping us to gain a great car (Outlander), we absolutely enjoy.
Buying a vehicle remotely sight unseen 1,600 miles away is understandably worrisome. But with today’s available and ubiquitous published online information about vendors (google) and cars (CARFAX), there’s some consolation and comfort. But still...The folks at KDK are honest and up front and accessible. I’m enjoying my recent solid buy that should serve me the next decade or so (replacing a boxy ‘98 S70 workhorse)— a sprightly, young, slightly used 2013 Volvo S60 T5 in great condition. What they depicted on a couple of dozen photos published online and the CARFAX records is THE very car that arrived.KUDOS to pleasant, professional, & personable experiences with Phil & Ryan, & Christine... it’s been a pleasure working with you all from Albuquerque!
Caitlin was professional and polite salesperson,She went above & beyond to accommodate a change in our schedule. Very happy with the purchase of our vehicle. She is very genuine and great with follow up. Highly recommend Caitlin if you need a vehicle. Great experience from start to finish.
Steve, Caitlin and Dave were all professional, friendly, and honored my military service.We are very pleased with our 2022 Mitsubishi Eclipse Cross Select 4AWD, Touring package. Love the Heads-up Display, Lane Departure Warning system, and Mitsubishi Connect app coupled with the Android Auto, this car is great. The sleek, exterior design, turns heads at every turn. Love the fact that the fog lights are encased for added protection. Love the panoramic sunroof for front and rear passengers!Just wish the rear hatch offered on this model was fitted with remote and electronic open/shut features!Kudos to Kdk Mitsubishi!
Just wanted to give a shout out and thank you to Megan at KDK Mitsubishi. She has been so kind, sweet, helpful and honest throughout these past 5 weeks in me dealing with a blown engine on my Enclave that was recently purchased at KDK. Love her energy and always being so upbeat.KDK has a gem! Thank you Megan!
Caitlin was absolutely fantastic, I started off frustrated, but they did everything they could to have for me leave happy! They let me take the used car I was looking at to my mechanic and fixed what I found wrong. Super easy to work with! This was my first experience buying a car and I would definitely come back. 😁
Caitlin was super helpful with my buying experience!! Super professional and easy going!! Highly recommended!!
I cannot day enough about the staff at KDK Mitsubishi. Caitlin went truly above and beyond to help find a car and financing. She, along with Steve provided professionalism and a familial quality that made me sure of recommending them to anybody and anyone looking for a car. If you need help make
My mom and I have been looking for cars for months and we both ending up getting one from here! Caitlin really helped us out and made sure we were set up with safe and reliable vehicles, not to mention getting a great deal at the end of the day. 10/10 experience thank you Caitlin!!
Typical car salesman, no integrity, no honesty, no morals. Agreed to purchase vehicle over the phone, and he would hold it until Monday on his gentlemans word as he put it. I ran financing through them, they pulled my credit, got a credit alert from the monitoring company. Called the next day, same salesman told me it sold last night and he never told me he would hold it until Monday, and they would never run my credit. Easy to see what kind of gentleman we dealt with. Your response is as inaccurate as your salesmans word and your data tracking system. You guys wouldnt ship the vehicle to me, he said he would rather customers see it in person. I couldnt come until Monday, he said it was fine, he would hold it. Oh well, reading your reviews I guess I wish I wouldve dealt with Caitlin, sounds like she has more honesty and integrity then who I dealt with. Its fine, ill buy a vehicle, maybe itll be a new one, it just wont be from you guys.
Josh was absolutely wonderful to do business with, so wonderful that I plan on getting my next car from him when the time comes. I bought my first car from here and I cannot express enough how great of an experience it was. The dealership and their employees are as transparent as it gets. I had been searching for a car for approximately 3 months before finding this dealership, and ran into several pushy/dishonest dealerships/salesman. This dealership was like day and night compared to the others. The staff here actually care about allowing you to make a decision comfortably, instead of trying to pressure or rush you into anything. I don’t normally take the time to write a review but this dealership and their employees really stood out that much. If you’re questioning what dealership to check out, this is the one that’s worth your time—it’s a great team of honest people there.
Caitlin Tube did a great job with our purchase. We actually drove 4 hours to come here and buy an SUV from her!
We had the BEST experience at KDK Mitsubishi with Nick! Actually everyone there was friendly and welcoming. It was the smoothest transaction we have ever had at a dealership. Well definitely be back, and highly recommend KDK Mitsubishi and Nick. Thank you so much for our Outlander!
The entire sales department is great. Ive bought cars and trucks through other dealers, none have made the purchase process as easy as KDK Mitsubishi. The service department is great as well. They have fixed my car multiple times and the prices are very reasonable. Special shout out to Josh, thanks for being a great guy.
Caitlin was absolutely amazing!!! Very helpful, super knowledgeable about every feature of my new car. Thank you so much 😊
Justin and Steve were great to deal with and provided an enjoyable buying experience. Thank you!!
Ryan Markham helped m son n law purchase a car through KDK and he made it such a wonderful experience! Ryan was super helpful, knowledgeable, and very friendly during this process! We will definitely go to him for future needs as well as refer him to anyone!
I drove 2 hours to see a vehicle. I took it to a local place to have it looked at. They found two valve cover gaskets leaking, the turbo leaking, the rear diff was rusted and leaking and it needed an alignment. I told them if they fixed those I would be interested still. They said ok to everything but the alignment. Fine. Left a deposit and they said theyd call me by noon the next day with some numbers. Didnt hear a peep by noon. I reached out to the sales guy around 2:30. He calls me back and said hed have the finance guy call me back. He called me back about an hour later but I missed his call. I called him right back and didnt hear anything the rest of the day. Theyre open until 7pm. Saturday morning I call at 11:30 and the finance guy calls me back with a HORRIBLE deal and when I tell him I am not paying $618/month he says OK! Well refund your deposit. I have NEVER had an experience like this. I know how it works - they ALWAYS come with a deal and then go back and work the numbers and come back with something else. He didnt even try. And I know I have good credit - and was upside down $3k - with %4 interest rate? They didnt want to do the work on the truck and will have someone else come along that wont do their due diligence to have it looked at, because it drives like a dream - and theyll be mad when that head cracks or they cant tow from that rear diff. Shame on them.
This place rocks! Ive been looking for a used car for about two months, and I was just about to give up until I discovered Kdk Mitsubishi. The staff was excellent, they treated me with kindness and respect, theyre as transparent as it gets, and much more! I would personally like to shout-out and thank Caitlin Tube. Caitlin was excellent from start to finish, shes very organized and it was truly a pleasure doing business with her. If you need a used car I definitely recommend you come to Kdk Mitsubishi!
I had a wonderful experience with Ryan! He was SO helpful! He was so nice and answered all of my questions! I have nothing but good things to say and I will definitely be recommending him to ALL of my friends! Thank you soooo much Ryan!! You truly made my buying experience the best I’ve ever had!! And we had some back luck before. I’ll definitely be coming back just for him to sell me more!
What a maddening experience. I test drove a vehicle and was very interested in buying it, but they said they needed to make a few calls about my trade-in and would call me that afternoon. No call, and no response to my follow up calls for 3 days until I just wouldnt let them pass me off to voicemail anymore. At this point the sales manager tells me the vehicle is already being purchased and has a deposit, but he should know within the hour if it really will go through, so hell call me back. No phone call that day or the next day. Then I receive an email from their sales team asking me to come test drive the vehicle that Ive already driven AND that is no longer available! I call them back one last time and am told once again that the vehicle is being purchased already. Absolutely maddening dealership. I know a lot of businesses are understaffed right now, but this seems to just be terribly run.As for the dealerships canned response to this review... It is absolute nonsense. I definitely would have put down a deposit if asked. It was never offered, so whoever responded to this review is just trying to cover.
Adam was amazing! I am so happy with my purchase!Update:My new vehicle purchase was depending on work that needed to be completed on my car. The agreement was that I would be sent a loaner, the loaner I received is 2011 vehicle with cigarette smell. I will wait for the work to be completed to update my review.
Me and my husband had a pleasure working with Caitlin and Josh at KDK. Both were extremely helpful and pleasant. They answered all of our questions and helped us get an amazing Mazda. Id mention service people who also took great care of a car. Absolute recommendation!
This place is a great place for first time car shopper, they have outstanding hospitality making me and my family feel welcomed and comfortable. Dave was amazing he asked and helped me with any questioned I had with anything I didnt know. And the kicker is that I had to make a 4 hour drive from West Virginia, first they let me put down a deposit so I know the car woukdnt be sold, and second they called me on the I was on the way up there to make sure Im having a safe trip just awesome!
When i walked in KDK i was greeted right away. Great staff and customer service! Found the truck that i wanted and was not pressured on a sale. With in 1 hour i walked out the door with a great truck and a fair trade in value for my old truck.Thank you Renee!! and the rest of the staff for a great car buying experience!!!
My experience was good. The team at KDK helped me out whenever I needed it. I appreciate all the help and the quick process. Took less than two hours from the time I arrived to the time I left the building with my truck. Thanks John Cirner for the help and excellent experience.
I want to thank the Amazing KDK Mitsubishi Team for all of their help in my car purchase. I went there because My Mom was so happy with their Service and Kindness.It was truly exceptional and definitely not like a normal car sales team. They take care of you like your a friend. Very transparent, honest and they go above and beyond.A very big thank you to Caitlin Tube who handled my car sale she is extremely personable, and down to earth And Steve Tube who was a an amazing support with my experience. And David Turner who handled the finance side.My family will keep going back there as long as you all are there. You all really make the experience of buying a car seamless and fun and happy.Thank you again! I LOVE My Car. You guys rock!Also shout out to the two nice guys who delivered my car. Rich and I am sorry I forgot the other ones name. Thank you for taking time out of your day to bring my car.Warmest,Shannon Conley
Loved Renee Litvin! She was very friendly and easy to work with. No hard selling, just informative and helpful. Ryan Markham did all the financials quick and painlessly. The customer service was awesome from start to finish. Thanks again Renee!
I love KDK & our salesman Saad was great! He went above & beyond in meeting our needs. He kept in touch with me concerning the details of our purchase.....even when he had the day off bc it was his bday. We have purchased 4 carsfrom them & have always been very satisfied & been treated fairly. We highly recommend KDK
Caitlyn was amazing to work with. Not only did we buy a vehicle from her, but our son did as well. Very professional, knowledgeable and friendly. We will definitely refer others to you!
Came to Kdk and purchased a used Subaru. Great price and runs beautifully. Met Caitlin Tube and felt comfortable right away. Charming and down to earth. No malarkey. Came back with my daughter who also purchased a car for herself. No pressure, very helpful and an all around great experience,!!!!
If I could give A 0 star I would. They had A truck we wanted, gave him all our information so they could get financing started and he was holding it for us until we drove from Michigan on Monday.He Pulled my credit/started financing and SOLD the truck to someone else within an hour of our agreement. With integrity like they I would stay far away.
Awesome experience all-around. Caitlin was so helpful and easy to work with.
Very bad customer service with trying to service the vehicle bad communication skills bad telephones waited for a part for three and a half weeks still havent gotten the part salespeople were fine but has a dealer I wouldnt rate them as a good dealer for service and repairs to your vehicle but 3 weeks later and some issues and was not serviced and taken care of hard to get a hold of the mechanic that works on them so please think before buying or use another dealership to have your service I wouldnt recommend this one for servicing
Great experience! Was in and out quickly, everything we wanted. Ryan was fantastic to deal with.
Great customer service, very polite, very patient gentlemen and made getting a car quick an painless
They were able to work my car into their schedule the next day after I called for service; then they replaced all four rotors and brake pads in a day, and sent me on my way in a very professional and knowledgeable way. I highly recommend the KDK Mitsubishi service facility in Brunswick, Ohio for all of you Mitsubishi repair needs.
Caitlin was great! Fast and efficient. Ask for her if you want to get in and out.
The people are friendly, knowledgeable, and fast. I bought my car on Thursday picked it up Saturday.
Excellent experience John Cirner made the experience great! Very personal able and friendly!!
KDK Mitsubishi is class all the way. Ryan, Josh and Steve help me out with the purchase of my 2010 Toyota Camry. The whole process was simple, laid back and most of all never once was pressured into making the decision to buy. My son in law and I were greeted as soon as we arrived and offered a cold soda or hot coffee. They had the car pulled up for us to look at within 5 minutes. After the test drive they asked me what did I think. I said it is going home with me and with 20 minutes we were out the door and on the way home. The level of professionalism and courtesy was exceptional. I felt like I was family with KDK. I highly recommend them for their clean and robust inventory of used as well has new automobiles. Well done gentlemen well done!
Justin was great...Best car buying experience ever. Definitely recommend this place !!!
Outstanding salesperson and great finance office.Thanks to all who helped with my purchase, Im totally satisfied!
I traveled up from Atlanta to purchase a Jeep Wrangler and had the best experience from the time I first called to the time I drove away. Caitlin was very helpful and responsive. The vehicle was cleaned up and ready to test drive when I arrived. I never once felt pressured. Thanks again!
Ryan is the best car salesman!! Helped me get my dream car at a very low rate. I went to 20 other dealers that failed to achieve my standards. I’m very happy with my car.
USE CAUTION IF YOU INTEND TO BUY A VEHICLE FROM THIS DEALERSHIP!!!!! THEY MISREPRESENT THEIR VEHICLES!!! IF THEY OFFER A CARFAX REQUEST THEY PROVIDE A CAR FAX AND AUTO CHECK! They will use whichever one does not report the damage to the vehicle. KDK presented a vehicle to me which they purchased from a auto auction in Georgia. They presented it as a clean vehicle with a clean carfax and even went through the cardiac with me. When asked about prior damage they said the vehicle had no damage or accidents reported. About a week later I find out through a third party, after they ran an Autocheck, that the vehicle has frame/structural damage. FRAME AND STRUCTURAL DAMAGE! Things that if I knew about I wouldn’t even had looked at the car. I called the auction that KDK purchased the vehicle from and a representative of the auction Informed me that the vehicle was presented at the auction to potential buyers as having frame/structural damage. The rep further stated that damage like this is announced at the auction prior to it being sold and should be in the paperwork that KDK has from the auction. After reaching out to KDK and attempting to work it out with them they informed me they do not have a return policy and that my only option was to trade the car back into them and TAKE A LOSS!!!! Take a loss???? HAD KDK PRESENTED THE CORRECT AND KNOWN INFORMATION ABOUT THE CAR THEY GOT FROM THE AUCTION I WOULDNT HAVE PURCHASED IT. Now it’s currently going through a dispute with the Ohio Attorney Generals Office and if all else fails a private attorney will be contacted. It’s a shame that a dealership such as KDK who presents themself as a family dealership would treat customers in this fashion. If you plan on buying from them I’d think again.
Great service, great selection. They work hard to get you a good deal on financing.
Justin at kdk Mitsubishi was a good car salesman I would highly recommend him go see Justin at Kdk Mitsubishi
Wonderful buying experience!! Caitlin made things easy, I would recommend to anyone
Everyone at the dealership was kind, friendly and informative. They all went out of their way to be helpful and make themselves available even with my busy schedule. Josh Smith in sales, Roger Berry in service, and Stephanie in finance were the BEST! I will definitely use this dealership for service and send friends and family!Thanks!Kimberly Brzezowski
Justin is a very good car salesman I would give hi 10/10 highly recommended him. His dad got me in finance in and out
When I arrived to KDK I was recommended by someone who purchased three vehicles from there. So, needless to say Highly Recommended. I had a little of a bad experience there towards the end of my transaction. One thing I can say is for the few days I was dealing with KDK ; BRAIN greeted me every time positively ! Dealt with all my questions and was very high spirited and kid-friendly! Gave me the chance to find the vehicle I was looking for and took time to get me the greatest deal possible. I’d go back to deal with him and recommended him as a sales rep any day !
I found a specific car on-line and drove over 3 hours to the dealership. The car’s exterior was clean and shined. The interior had not been cleaned. During the test drive I had to get gas because the gage needle was below E. The drivers door panel was not attached properly and the trunk release button did not work. After over an hour in the service department the salesman drove the car outside to me but he could not open the drivers door and had to exit from the passengers door. Back to service for another half hour. At home I notice the inner panel again coming loose and with 2 trim pieces now missing. Please see photos.Total hack job!
Wait time was reasonable. Dislike that they don’t accept outside financing as I was approved by my own bank before arriving. Sales manager was pushy and rude. I decided to let them run the numbers for me. When sales manager came out he went over numbers and I said that I would like to think about it. He was clearly irritated and took back the paperwork and said why did we even run numbers than. I don’t like feeling pressured into a decision. The car was beautiful and the salesman Celsio was friendly, but I won’t be back.
Went to KDK to purchase the 2022 Mitsubishi Outlander. Talk about an absolutely STUNNING vehicle. Has such a Luxury feel at an affordable cost. The vehicle is so specious as well. PERFECT for hauling all of the cats around. My sales associate Caitlin was so knowledgeable of the vehicle and was able to answer all of my questions. 10/10 customer service from her as well as the rest of the dealership staff. Would recommend KDK (and Caitlin) to anyone in the market for a new or used vehicle.
Awesome place to buy a car/truck. Great selection of quality vehicles. No pressure from the sales staff. My salesman , Josh, was most helpful and made my buying experience a great one. And a quick shout out to Norman in their finance dept. Helped me get the right loan for what I needed. Would 100% recommend you stop in and talk with the sales staff if youre in the market for a vehicle.
Total reviews rating 4.4
199 Reviews for Kdk Mitsubishi 2023:
Review №1
2022-03-23I am so happy with my new car! Caitlin was an excellent salesperson; she made me feel very comfortable and secure while making such a big purchase. She was also very knowledgeable and friendly, which made my experience a lot of fun! If you want to buy a Mitsubishi, definitely ask Caitlin to take care of you
Review №2
2022-06-25They are a wonderful, family owned dealership! They are friendly and treat you like family. I bought a vehicle from them online and they delivered it even though they are 2 1/2 hours away! After having the vehicle for a little bit, it was clear that the A/C did not work. My husband called them and they came and picked it back up, left us a rental car, fixed the problem free of charge, and delivered it back! Thank you for being a good, honest company! That can be hard to find these days and we really appreciate it! God bless all of you!
Review №3
2022-06-20I never thought I would trade in my little orange mustang, but saw this and Justin and Ron( wont call you Ronald) were awesome! Ron worked to with us to get us where we wanted to be with our payment and so much more. Thank you guys so much! I got a new baby today
Review №4
2022-03-01Im so happy with my purchase!!! Caitlin was incredible and was so helpful. The whole team was great! Would 10/10 recommend Kdk Mitsubishi.
Review №5
2022-06-23Justin did a fine job as my sales person. Ron in the financing department was so great in making the process easy. I found my car on their website, which had plenty of pics and a great description. Once at the dealership I met Justin and the process was easy. Thanks for a great experience. I love my car.
Review №6
2022-07-22Went here to get rid of my durango. Met C and he was incredibly helpful and relatable. Did not feel pressured or pushed into a car. Very welcoming dealership as well staff. Made it work with my trade and everything went well. Would definitely recommend.
Review №7
2022-06-04First I rarely if ever write reviews but I felt so strongly about my positive experience I wanted to share. This is my second time using KDK Mitsubishi and I would highly recommend them! They were prompt, courteous, very knowledgeable and explained everything extremely well. The work on my car was done quickly and they answered all of my questions. I felt very comfortable taking my 150,000+ mile car on a road trip after having it serviced there. I will absolutely use them again for any issues I have with my 2007 car!
Review №8
2021-11-20Caitlin was super helpful and accommodating with buying our car. We will definitely come back here for our next car!! David was efficient and fast with our paperwork and got us on the road quickly.
Review №9
2022-05-25My experience was great. Caitlin was my sales person and she was amazing. I had a few bumps before purchasing but it was only because of waiting for funds to be released. They were very helpful and professional. They cared about myself and my family. I love my car you guys were amazing.
Review №10
2022-04-15Caitlin was super helpful and I love working with her, she has also helped with previous purchases in my family. I am glad I was able to work with her again, and as a college student and for the first time buying on my own she was very helpful and honest! She wanted what was best for me and my situation and found me a great deal!