Jones Moving & Delivery in Akron
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Akron, Summit County, Ohio, US
Site: https://jones-moving-delivery.bu...
- Monday:8AM–5PM
- Tuesday:8AM–5PM
- Wednesday:8AM–5PM
- Thursday:8AM–5PM
- Friday:8AM–5PM
- Saturday:9AM–12PM
- Sunday:Closed
I work at a music store out on Tallmadge and I can truly not overstate how vital Jerry and his team are to operating our business.Multiple times a month, Jones Delivery treks back and forth, picking up and delivering pianos of all shapes and sizes to us and our customers and for something that requires such a high level of care, speed, and professionalism, they knock it out of the ballpark every time. Every interaction I witness, I am honestly blown away by how efficiently and accurately Jerry and his folks get the job done and truth be told, the job they do is unparalleled. For something that could be a huge expense of both time and money, Jones Delivery does the best damn job at the best damn price ten out of ten times.In this world, nothing can be said to be certain except three things; death, taxes, and that Jones Delivery will take care of you. Thanks Jones Delivery, we definitely owe you folks a couple of six packs.
We had them move us recently. The guys were nice, well mannered and generally great guys. Originally after talking to the office and booking it was decided we would have them load the big items. One bedroom set, couches, China cabinet, tv stand, fridge, deep freezer, washer, two dryers, and three other random dressers, and to end tables. All of which was prepared ahead of time. As we were not capable because of health reasons. We also had about 30-40 boxes again ask ready in the garage (except two). After 2 1/2 hours they had even loaded half the big items do my husband and I started helping move the boxes to the truck. One guys started taking one box at a time while we were loading dollies and talking the rest. So except for maybe ten we did the rest of the boxes. We helped with so pieces of the bigger items to move them along but it took nearly 4 hours to load what should of not taken more than 2 at the most. After calling the office they said theyre talk to the guys. While still pleasant and nice. The guys unloaded quickly. They said they werent charging me the trip back to the office. 30 min but charged me 6.5 hours when they were only with us from 830 to 230. We truly feel and it is obvious that they extended the time to get paid more. Movers should not take 30 mom to load a tv. Though they might be good with pianos as stated in other reviews...stay away if you dont want your bill to triple in size. We paid only because we didnt want the drama. STAY AWAY AT ALL COSTS!
Other than employees, I can not imagine eight people having a good enough experience with these folks to actually write a review. Honestly, I think I would have been better served by Two Drunks and a Truck or All my Drunk Sons moving companies. These guys scratched my piano, soiled my carpet, damaged my walls, to start.If you are looking for damage and frustration, these are your guys.AVOID!
Movers refused to move the piano because I would not give an extra 100 dollars above phone quote, even though I gave all details about the piano over the phone. Even after I agreed to pay the 100 dollars, the guy would not move it because he was mad. And I was moving out of town that day. Terrible
I have used these guys 4 times in the last year and have never had the smallest of problems. They always acted professional, showed up when they were supposed to, and did the job in a timely manner at a reasonable price. I will not hesitate to use them again.
I selected Jones Moving and Delivery to move my piano after the conservatory of the College of Wooster recommended them. They dropped my piano from the back of a truck. They took the pieces of the piano with them. For over 4 months they have ignored calls from me and my insurance agent, and they have ignored calls and letters from my attorney. I purchased the additional insurance to cover the cost of the piano. When the piano was damaged, the owner stated that he would make it right. I have not heard from him since. If you use Jones and they drop/destroy your piano, you will have to sue them to recover damages.
Can you give negative stars? Worst company ever. Use at your own peril.Did not show up on move day. Charged money for a survey and then did not show up. Unbelievable that this company is in business.
Jerry and his crew did an excellent job delivering a new piano and moving it up the stairs - thanks!
No complaints here. We have used Jones several times in the past several years. Always professional and cordial.
Don`t waste your time. they gave me the runaround for 2 weeks! horrible customer service! wagoner moving came and gave quote next day!
Great company and Jerry is the best in the business. Thanks for another good move!
Awesome service by some really friendly and upbeat people. They get the job done. Very pleased.
Best piano and safe specialists in northeast Ohio
Great company on time very professional
Great company!
Total reviews rating 3.7
25 Reviews for Jones Moving & Delivery 2023:
Review №1
2021-06-28I could not say more about how wonderful this company is. I booked a piano move for today, when they arrived at my house with the piano, I was asleep. They had to bring the piano back to the original owners house. They were kind enough to deliver the piano once I had woken up. They went back to the original owners home, picked up the piano again, and brought it back without any bad attitude, actually some of the nicest conversations I’ve had in a while.I was a wreck when I woke from my nap, frazzled and just devastated that I had inconvenienced them so much. Anne, the receptionist, was so so so nice. I was crying, she calmed me down. It was a pretty rough morning but they made my day. Nothing but great service, prompt delivery, and amazing workers.
Review №2
2020-04-29Easy to schedule, fair quote, and good communication on the day of the move. The move itself went smoothly. The movers were professional, efficient, and took good care of the piano. I would not hesitate to use them again.
Review №3
2019-11-01Great experience from my first phone contact to the piano move; I would hire them again. They were here on time, very professional, were careful with my piano as well as other furniture, and reasonably priced. Thank you!
Review №4
2018-08-22Moved my 750 lb safe from the garage to the basement after I thought it was impossible, and they did it for half of the price of the corporate movers. It looks great and the guys were professional and fast. Evened help me shim it to make sure it was safe for me to use. I would highly recommend this company for a heavy move, they are a great LOCAL business
Review №5
2016-01-23Our two movers did a job another company told us would take 4 movers for much more money. They managed to get a piano back through a couple really tight turns. They opened lids and doors and generally played Tetris until they got it where we asked them to. They went far above and beyond the call of duty and were incredibly good natured the whole time. While I hope I dont have to move the piano again any time soon, I will absolutely be calling them again when I do. Thanks!
Review №6
2019-10-03Had a baby grand moved today and the movers were excellent at taking care of my piano. Were on time and very careful about not getting my carpet soiled. Highly recommend Jones Moving & Delivery.
Review №7
2015-09-01Booked a piano pickup and delivery with this company through Brandon. Had great communication before the scheduled appointment but then failed to show, delivery person (Jerry) claimed they would call right back and then never answered his phone again and no one ever showed for the appointment. I left messages at main office and still no response or contact nearly 5 days after. Very disappointed considering how highly recommended this company came. We are now booked with a locally owned and operated business instead.
Review №8
2017-12-06This company is the BEST in the business. The know how of the owner (who happens to be the head mover as well) has close to 20 years in the business and handles each move with compassion and professionalism. To use Jones Delivery...... means you have used the best. From pianos to safes and you whole household, know you have chosen wisely in choosing JONES!!!
Review №9
2018-08-10Hiedi is a pleasure to talk to and answered all my questions. She gave me a quote immediately and was able to give me multiple delivery dates within the week. The men that picked up and delivered were not only fast and efficient they were so gentle with my piano. They really care about doing a good job.
Review №10
2019-04-05These guys picked up a piano, delivered it to my house, then carried it downstairs into our rec room. They used blankets to protect the floors, were friendly, did a great job. Price was fair. Highly recommended.