Kerbside pickup
Yes
JCPenney in Dayton
Categories
Location on the map
Dayton, Greene County, Ohio, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Delivery
No
Health and safety
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible lift
Yes
Amenities
Public toilet
Yes
Planning
Quick visit
Yes
Payments
Cheques
Yes
Debit cards
Yes
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 937-427-3300
Site: https://www.jcpenney.com/locatio...
Site: https://www.jcpenney.com/locatio...
Opening hours
- Monday:11AM–8PM
- Tuesday:11AM–8PM
- Wednesday:11AM–8PM
- Thursday:11AM–8PM
- Friday:11AM–8PM
- Saturday:11AM–8PM
- Sunday:12–7PM
JCPenney in other cities:
Comments (199)
Went looking for summer pants on sale. Stuff was marked down but no sales going on. Still the best place to shop.
They dont bother opening half the doors to the mall, makes getting there from the mall or to the mall from the store a headache, Ill just avoid the store in the future.
Nice JC Penney’s store... clean rooms with many options in clothing and shoes and good prices as well... I was impressed because their prices are pretty much like the outlet stores... good brands like Nike’s, CKs, Levi’s with low fares... so for example I was looking for a coat and I bought a pretty good one Dieselforbless than a hundred bucks... very helpful staff and they can help with everything you desire...
The photographer was very polite and patient. My wife and I took our 1 year old and 3 year old. Comfortable environment. There are some great deals, check Groupon.
I havent stepped foot in a JC Penney in years but I was able to find exactly what I wanted. Tony, who checked me out, was great too.
Had an issue with a price. The manager was completely rude and talked to me like I was stupid! Wont be back!
We love JcPenney! Great prices & quality. I always enjoy talking to the older cashier. Shes very knowledgeable and my daughter loves her.
I was here last week for curtains, see my previous post. I went back for a couple Christmas gifts! I am thrilled I decided to take another look after many years of shopping in other department stores. I will be back JCPenney!
Feel like it was dirty. Unprofessional. And super expensive for just a haircut and blow dry. The lady did good with my hair cut but definitely will never return.
I dont usually go out to shop, but I thought everything here looked pretty great if youre willing to spend the bucks. They had a nice fall sale going on, so I got this very pretty vest for half price--originally $44. Thats about what things are. The Sophra was so much fun, they have a ton of different makeup options to try, and the employees were very nice and I never felt pressured.
Got earrings. Had to look for help and then go back and get her after I found the pair I wanted.... Basically she checked prices and rang us out....
Lots of nice stuff but too much crowded into too small spaces. If you are doing a return park in the upper level lot. They only do them in the catalog area now. I did find a cute picture frame at a nice price but after seeing three unattended cashier kiosks marked closed just to be directed back to catalog (the only open cashier on the upper level) where the line was now five people deep, I put it back and left. Wont be returning unless forced. Disappointing. Not the same store anymore.
I didnt buy anything, but they had a good amount of clearance
Shopped for shoes. They didnt have the size I needed but they were very helpful in finding another location with it in stock.
Most of the fitting rooms are closed so we had to wait in a long line just to try some clothes on. Rediculas!!
Horrible service in jewlrey dept and they do not have the tools to do a simple watch battery replacement and damaged my watch i purchased there years ago while she was attempting to take out 2 links... That staff needs retrained or let go because they cant do the simple tasks they should be able to do. Also i attempted to buy a ring for my partner and it was a huge hassle with issues from the staff with sizing her and ring size availability. The staff reccomended i just buy one and see if they can attempt to make it the size we wanted to order. Very unprofessional and rude. The 3 times ive went to this locations jewlrey dept have been bad experiences and the staff will just stand there and not help when your clearly the only one standing there waiting to be helped. Im not sure where management is over who is overseeing these workers but some serious evaluations need to happen and new training needs to take place because now i will no longer be buying anything here or at any other locations and i have made sure all my family knows and they will no longer shop at jcpenny as well. This is sad unprofessional service from a big department store and now will not be getting my and a dozen others business anymore im fed up with it. Every time i go im very polite and professional and respectful and i get the complete opposite back after spending quite a bit of money multiple times. I do not reccomend this place to anyone.
Still outdated on styles. Options are slim. Employee were nice and friendly though
I dont know why I went back to this place, the clothes are overpriced and they dont have what they advertise
I seem to have become an empty-handed shopper to JCP! I used to have great shopping experiences but in the last year or so, nothing! The prices are so high that when they mark down their 50-75% items, theyre still too high!! This stores DOWN escalator is out of service but they dont warn the customers ahead of time so you get upstairs, find it blocked off with no communication telling you how to get back downstairs! I dont shop at this store so I would not have known to walk almost to the outside of the store to use the elevator. I wonder how many other shoppers know this 🤔
Hard to find casual clothes for mature women. Stores seem to cater to young people & cram all returned clothing onto racks. That makes it hard to shop, & easy to walk away.
Only one checkout area on entire lower level.. long delays.. no staff to ask questions.. one try on room for 1st floor..
I appreciate the fact that your still open and trying to accommodate the changing fashions.. I just wish you had a better selection for grown women, we dont all wear tight jeans and half shirts... Ijs 🤷♀️
I usually prefer the Dayton mall over the Fairfield mall but the Fairfield JCPenney has a much friendlier staff
Good sales. Helpful staff katlin help me resolve a shipping issue with my online order thank you so much Katlin great personality great customer service. Went to Fairfield Commons store yesterday. Jewelry department. Angie was knowledgeable and helped my sister-in-law and I find great bargins
Very clean and organized store, for bring in a mall.
Average store & selection. Disappointed they didnt have more cashiers.
I always find my number one brand on t-shirts
Nice store but lots of empty shelves. Hey, it is after Christmas.
Too over priced, the quality isnt any better than Walmart I was looking for some underwear for my wife found it they went to Walmarts found the exact same thing but $15 cheaper, its way overpriced 🤨🤨🤨
I have changed sizes. IF I CANNOT TRY ON MY CLOTHES.......I WILL NOT BUY. I AM NOT STANDING IN LONG LINES TO BUY, TAKE HOME, NOT FIT RIGHT, BRING BACK, STAND IN ANOTHER LONG LINE TO GET A REFUND, SO THAT I CAN STAND IN ANOTHER LINE WHEN I PICK OUT DIFFERENT SIZES AND TAKE THEM HOME TO TRY THEM ON ALL OVER AGAIN.NO WONDER YOU HAVE MORE CLOTHES ON YOUR CLEARANCE RACKS THAN YOU HAVE ON YOUR FULL PRICED RACKS.I get theres covid, but there is a safe way to open your fitting rooms. Take a lesson from Kohls
Seems like theyre closing up....store is looking its age
Not what it used to be! No merchandise on shelves! Not enough cashiers!
Walked right in,asked where to return and item and took care of my mission in under 10 mins! I was very pleased with the customer service and excited to find something in Sephora I had been needing.
My go-to store for clothes. Its not overly fancy and better quality than basic. Just my style.
The experience was alright until I checked out. I witnessed Tony, the cashier, be helpful to the woman ahead of me and ask her if she had any coupons and she said that she was a senior and I dont know what they decided she qualified for but he let her save like 10%. When it was my turn he tried to get me to sign up for a credit card and when I said no thank you I watched the look on his face where he decided to be unhelpful. His whole face and demaner changed. He said well then thats you price in a really poor tone. I asked about additional discounts thinking I could qualify for a military discount or a student discount he said no thats youre price. I ended up walking away because I was buying clothes that I was just settling for anyway. Its not like I couldnt live without them. I ended up going to Kohls and getting a better deal. So maybe I should actually thank Tony for keeping me from wasting over $300.
Great sales. Seems they have everything stocked.
Enjoyed shopping today.alot of good sales. Employees very helpful and asking if they could help you.
Great customer service. A gentleman name Tony in a nice suit rang us up. He was very kind and had a great smile. It was nice to see someone respectful, well dressed and knowledgeable. We will definitely be back and appreciate the awsome holiday wishes despite this terrible virus!.Thanks Tony from our home to you. We wish you the best and thanks for all you do on the front line.
This location had a great selection of clothing for big and tall men. However, they only had one fitting room open for the whole floor which was kind of an inconvenience. Staff was friendly, place was clean.
It is hard to walk though J.C.Penney without buying something. My favorite is the jewelry department.
The store wasnt bad in and of itself. However closing every register and herding people into one tight spot is not my idea of a good idea of safe social distancing. No one was six feet apart like it said. Huge long li e for check out and pick up. We just our stuff down and left.
Excellent store, its one of the few remaining department stores that you can actually physically shop in. They have great customer service and great items to buy. Everything is always neatly organized on shelves. This story is very popular with the local populace. Its very common to see whole families out shopping for their Christmas goodies.
Good deals but only one cashier so lines were long!
Walked around. for 10 min upstairs looking for an employee to check out. Walked around downstairs for 5 mins looking for an employee to check out too. Finally found one. One girl was leaning on the counter talking to this guy working the register. I told him I had waisted so much time walking around to check out and couldn’t find anyone. He then argued with me for another 5 min telling me I was wrong and didn’t look hard enough. I asked for the managers phone number and he said he didn’t know. I asked who I could call and he told me to call the store.. horrible customer service! I left $555 dollars worth of merchandise I was buying for my son and went to Macy’s.
Please pay your electric bill or get the AC fixed....85 degrees is great on the beach but 85 degrees and 70% humidity while shopping will get you to loose customers. And dont say it was a temporary problem unless you consider 3 months temporary. I wonder if it will be temporarily cold at JC Penny over winter?
Return line is real long every time we go there but Wendy in the curtain/blinds area is fantastic! She bent over backwards helping us. Fantastic customer service!
Store was clean. Spent 15 minutes looking for wife 2 pair of jeans, yet no one came over to check on wife and me to see if we needed help. For the price of the jeans she was looking at youd think we would have someone helping us. THE MUSIC WAS HORRIBLE 😭. On a positive note, when checking out the cashier offered jeans on line since we found only one pair in her size.
Love to shop JCPENNEY! I have good quality and affordable prices!
Could not find what I was looking for in ad. No one to be found to help. Person at register would not call anyone. What I did find I put back because there was about 12 people in line at register. With this type of experience for very many people, Penneys will be biting the dust.
My husband wanted measured for a suit. I had to hunt down help. Help arrived and said I dont measure we just try on to see what fits. I could have done that. Talk about lazy customer service.
I was offered zero help while picking out a suit. I did find on I liked and purchased it, but in the hour or more I was there not a single employee approached to see if I needed help. I let myself in and out of the dressing room. Happy with the product but the service was very poor.
Love jcPenneys products and especially the clothing.
I have always liked JC Penneys in general. I think they are just a little better than the other department stores - I like what they stock in general more. I also find the quality to be better in most areas. I maintain they have the best towels that dont cost an arm and a leg out there. If you catch the sales, you can find some excellent deals - I just walked out with an 8-piece bed set for $ 60!
Their clearance prices are amazing.
Good sale prices plus had a coupon on my phone. So got my hubby 12 pairs of socks, 12 undies and gym shoes for less than $100. And not the cheap kind either.That will last him a good while!
I was born and raised in this area and its actually kind of sad to see this store go downhill like this. I feel kind of bad because something seems to always be happening at this store such as the air conditioning not working making it miserable to shop here, or for a long time there was this awful smell I believe it was downstairs that was just rough to even walk through. This is not due to the workers so I dont blame them, but customer service here also has gone down. I could not tell you the last time Ive been approached in this store. Most of the time employees are in departments they just do not a knowledge anyone surrounding them unless its another coworker. Like I said just kind of sad.
The mens section is huge and they have a big and tall section. Sizes in shirts were limited but they had many big sizes in pants. The clothes in the big section are stylish and cool. They arent just plain dumpy looking big clothes like at some places. I think the Dayton Mall location has more big and tall sizes and variety, but overall it was a good experience. I will return.
Went here and spent a thousand dollars today I love this store because of the willingness of the workers to be helpful and not lazy like alot of other stores in the Fairborn area lol
Sales assistant made herself available. Check out went quickly once a second cashier came to help. Sales are inticing!
I was fallowed and watched like a common thief. I also wanted to buy some shoes that had one price on them but they rung up a different price. I took the associate to the spot were I got them in men’s shoes and she put another sign up that said a different price. In short I was not allowed to purchase the shoes at the price they were set at because the sale had went off the day before as the associate told me lol,what happened to the scan right guarantee???😂😂😂
Went looking for a dress, found 2 that I liked, plus some shorts and a few tops! Nice sale going on. Liked their selection better than the clothes at the Kohls near my house.
Bought glasses for 350.00 in July 2018. It took them 6 weeks to make the glasses and have them available for pickup. After about 6 months the lenses were separating within themselves creating spaces with the lenses. I was charged 40.00 for replacement even though the protection plan stated That I should only be charged 20.00(10%). Later after about 6 months the lenses were completely scratched up, meaning the new lenses did not have the scratch protection that I originally purchased. They were out of warranty at that point. I would avoid JC Pennys for your eyeglass needs. I know I will never get eyeglasses here. I have had better service and higher quality buying my glasses online at 1/3 the price.
Great sale today, got a 40%off coupon surprise!!!
Great selection of clothing.
The Troy branch had its door closed. It is the new normal after Covid 19 pandemic. Lets see if the remaining JC Pennys become more organized, with more polite attendees and cheaper.
Plenty of great sales year round
Excellent service and good stock of Stafford Mens white long sleeve dress shirts, they were an excellent value. Thanks very much!!!!
This was a nice store and we got some good deals on clothing.
You can only do returns at the register by the salon which is a little annoying but the process was quick once i got there.
Please open up your lower level doors. So frustrating to have to park at the back of a full lot, in order to go into the only available doors. Also, you need.more registers open. Finally found someone who was able to check-out, on the 3rd service desk try. Not the JCPenneys I used to know.
Very happy and pleased with my service, cashier was wonderful.
Got great deal on grandsons jean and t-shirt outfit. Great place to shop for clothes.
It is christmas time but it was a very quick shopping trip and we found just what we were looking for
Austin was amazing! I never had such a good experience he was so awesome with my 2yr old and it was actually fun bc who really likes picture day. Thanx Austin.
I was looking for a certain top found in flyer. I couldnt find. I ask clerk at register. She pointed to a general area and said it should be over there. (I wouldnt have asked if I could find it.) Irritated. Left the store. Doesnt help to advertise clothing if cant find in the store.They do not have enough help or registers.
Great job Taylor! Went to the salon got my hair washed and flat ironed.
JC Penney awesome as usual! Found 3 shirts, a pair if pants and a jacket. Got all of for a little over $50! And I love Tony to wait on me! He is the most kindhearted man. An exceptional person!
One of my favorite stores to shop at. I can always find a good deal and employees are very helpful.
First time using the salon at JC Penny’s in Beavercreek and my hairstylist Amber did an amazing job! I totally recommend her if you are not sure who you want. She took her time and made sure everything was perfect. Walked in not sure how it would go but left feeling amazing! I still keep getting compliments on how well Amber did with my hair! Will be going back to see her again for sure :)
Great deals but store was very messy!!! I usually love to shop at Pennys. Not so much today. Im a former retail worker with my mom back in the 60s. Not all changes are good.
Great Deal coats 39.99
JCPenneys is my favorite clothing store in the mall. They always have my style of pants and button up plaid shirts.This occasion we went for a family portrait. The girl that worked there did a great job and was excellent and patient with our children. We liked all the photos! Much better than our phones.
The person who helped me find a shirt that fit was great. The woman who checked me out was pushy about getting a JCP credit card. I shouldnt have to say no 2 or 3 times. Otherwise I would have rated my visit 4 or 5 stars
Still the great JCPenny but now there is NO service. Grab something upstairs and try and find a checkout and all they have is the return counter open doung returns AND checkouts so thats S.L.O.W.... Go downstairs to checkout next to the door we came in and wait in line forever and they cant take locks off from items upstairs... Needless to say they kept the item and lost my business. Quickest way for a store to go out of business is make it difficult for customers to buy things... smh
I came in over Christmas with my mother and we were treated very rudely at the jewelry counter. The manager was yelling at the employee behind the counter and being unprofessional. We called for the store manager who was apologetic. Today I went in looking for jeans and I asked if they were in stock since they said they were in stock online. I informed the lady that I had looked at what was out and she was condensing and rude. This is my last time here, and Jcpenney wonders why their not doing well. Customer service is a thing of the past
They wont give me the coupon and the rewards i earned they wanted to use my rewards that expires in Jan and not the coupon that expires today which is more money. The want to cheat me out of the rewards that i earned spending my money. The manager Kim was insulting and degrading. I have never been so embarrassed and insulted in my life. You need to hire qualified help and not one that degrades your customers. Barbara Lintzenich
They did an event for my university, sales were great. Friendly employees, they were all very helpful. Line at the register was deathly slow but I think they were having computer problems which is no biggie.
The space they have isnt being used efficiently. There are huge open areas, and then the clothing areas are extremely cramped. Overall, I like the selection and they almost always are doing a sale. I do not, however, like feeling crowded when I am shopping.
Best department store at Fairfield Commons hands down. They always have a large selection and huge discounts. I always buy a variety of high quality items at prices that are far lower than what you can even find on Amazon. I purchase Paul Mitchell and other bath products in bulk here for my friends and family.
Amazing people to us. They were very patient with my 5 month old as well. And the photos turned out great!
Diesha is amazing! She does such a fantastic, beautiful job and goes out of her way to achieve the look youre striving for. She can do all kinds of colors and a wide range of cuts and styles. An artist at work. Been going to her for about 8yrs now ♡
Store was a little slow opening the Sun before Christmas. The ladies room was trashed from the night before. Trash cans over flowing. Toilet paper all over the floor.Could explain why no toilet paper in dispensers.Now we know why people like to shop from the comfort of their homes.
Purchase a watch then was told I had to come back after Xmas to get it adjusted. I ask why ms.millie said because the person who does it was not there. Then she looked at schedule and told me when the person would be in again which is inconvenient for me since I work in Cincinnati although I live in Dayton. Then she proceeded to tell me that if they was busy the person would not do it. I responded that is not good customer service. I work retail and you are supposed to take care of your customer at the time of transaction regardless. I had to wait about 20 min. For ms. Millie to wait on me because she was alone in the jewelry dept. And assisting another customer. I was patient enough to wait then to be told I had to bring the watch I had purchase for an adjustment. Not please with this.
Good place to shop. They have some sort of sale all the time plus added discounts on the phone app. So if you find something 50% off plus a 20% discount on the phone app. Really big savings!!
My hair was done by Kearra. She did a magnificent job with the color and cut and it was exactly how I wanted it. She is great with conversation while your hair is getting done, which makes it a very comfortable experience. If you want a great hair style, hair color and great conversation then I definitely recommend you request Kearra to be your stylist.
Pennys is still hanging in there, but for how long is anybodys guess. Kohls has better merchandise, prices and people who actually roam the stores trying to answer any questions you may have...! Isnt that an interesting concept ?!?!
The girls in the makeup department were very friendly and helped my wife find what she needed.
Love, love, love Jcpenney!!! I can always find what I need and then some. Only thing thing I dont like is it seems like they cant control the temperature in the store. It is so hot every time I go in there. Oh well. Still love shopping there.
They have associates over in the microwave appliance area and he was just standing there doing nothing so we ask can you please ring us out we had one item so he told us to go around to another register. I dont get it, are you there to help customers or not? That just turn me away from JC Pennys its no wonder alot of places are closing down cause their service is terrible. Ill order online.
Went there to do some school shopping and was surprised to see, they didnt have any underwear for teenage girls. No one offered any help
I love this store everyone is super helpful
I found some good bargains
Family picture day. Austin always does a great job! Very patient and a great photographer trust me we have 5 kids 3 months to 14 old. Keep up the great work!
I have always enjoyed shopping at JCPenneyNot so much today... sorry to say the store is filthy...escalators were absolutely the worst...power wash them thingsClean up all the outside entrances to the store...omgosh at least pick up the trash...put away the over flowing carts of clutter sitting everywhere...This was at 10 am....get some chair sitters out of the offices and at the stores cleaning...
I was in a HUGE hurry when I went to Pennies. I had to find a couple of odd sizes of mens items. The service lady came to my rescue and got me out of there as quickly as she could! Thank you!
Reason for two stars was because the store was a mess. I took a pair of pants off the rack and there was dust and hair around the Hem. The mens department was absent of a clerk. Saying all this, I was in the store at opening so I guess Ill make allowances.
Was in Penney buying t-shirt for husband couldnt hardly find them but found one package in his size then we couldnt find out some one to check us out was on the other side of the store had one woman to check people out 5 people in line waiting to get checked out omg what a mess that store was so sad
This store was a disheveled mess in several departments. The womens restroom was a complete disaster. The mens shoe department is not very large and was disorganized. Shoes were on display in one area and stocked in another. The big and tall department was a mess. Large stacks of jeans were crammed onto tables and toppling over. The arms on racks were overly full and jammed on. The tables were just as disorganized. Graphic tee shirts looked like they were just thrown on the table. Not ordered by logo or size or anything else. The polos and ringer tees were the same way. The Jcpenney at the Dayton Mall is a much more well kept store. We were not asked once by anyone if we needed assistance. I wont be returning to this location.
I normally enjoy shopping here, but I have called two days on a row to see if they carry a product in store. They dont answer in depths so called main number and explained that i have not been able to get any one and was hung up on. I wont be shopping there.
Overall great selection service and quality
Great prices. Always find a great deal and great styles. The store is clean and the staff have been awesome. hope this store sticks around!
Got a great pair of work boots on line and picked them up at the store in a timely manner. Walked right in and they had the boots waiting for me great service
Very helpful with a return. But also had a rebate that I was not able to pull up on computer to claim. So a manager got me a number to call about it
Low inventory and long check-out lines due to only one lane being open in the entire store.
Always an experience. Mostly nice staff when you can find someone. Only time you see help is at the register and then your done shopping or on your way out.
Very good sales. Received the best customer service to complete my sell. Christine in the mens dept. At Fairfield JCPENNEY. Thank you.
Picking up on line order, two female employees very friendly and helpful!
Bought 2 mens dress shirts on final clearance. Reg. $44 and I paid $6.59 each
Today around 5 or 6p.m, I went to jcpenney at beavercreek, Ohio. I was looking at the jewelry department which I didnt seen anything to buy. I left that jewelry department also I also got lose the way to upstairs. I asked one white male associate mide fifty or sixty very polite but herespond with attitude and said to me, do youread an English? I responds back to him, i didnt pay attention. So youre a nastty salesman to me. I didnt say anything kept looking back to upstairs.Personally, I wont go back or shope at that sore
Found a couple dresses I needed
Great staff, clean , convenient, great cleaning crew; Bluechip
Very nice customer service, they held our purchase while we took care of business elsewhere in the mall and came back much later.
JCPENNEY was nice, clean and friendly staff, had a lot of sales also, we saved a bunch of money 🤑
Tons of selections. The location is well kept and the staff is helpful. Even if they are in a cluster of customers, they keep calm and cashier on!
Wonderful place to shop they carry a wide variety of Levis
The little boys clothes are always picked over every time I go here, but the little girls selection is always fully stocked?
I tell ya, years ago I didnt like this place. Now though they have gotton in some really cute styles. Hard to find styles I lie but I never leave J.C. Pennys now without a bag in my hand.
Staff was surprisingly helpful
Great big and tall selection. Customer service was fine, other than the associate kept trying to pressure use into opening a credit card.
Great sales for Black Friday and added additional check out lines to help wait time.
Returning is more difficult now... They refuse to put the refund back on your card. Customer service skills is very lacking in their staff as well.
I quickly found exactly what I was looking for, New Balance 409 shoes, in my size & white. They were also on sale. Nice store.
Sooooo sad to see them leaving. Where else will I find good quality school uniform let alone any good quality clothing like in the good ol days
I bought a Ohio State sweater embroidered for 22 dollars. Not a lot of nike or adidas though
Good store with good selection. A little disorganized and things are everywhere, but it works. Good deals on clothes typically.
Dont believe any pricing here. These prices are silly. But I did buy an Easter bunny helmet, so theres that...
Only used the return item counter. Clerk was friendly and helpful. Area was clean and neat.
Very clean and neat, employees were very nice and check out was fast. Very glad that they carry my size in this store.
This is my store. Always find something amazing.
Nice things but prices are just to high
Very good quality items, without the phoney sales (or at least a lot less phoney).
I stood in line for about half hour, one of the check out girls could not count money!!! Was not happy, they finally called someone else to register after I complained, which I hate to do..but I was hurting , and took for ever for the other lady to do returns!!!🙁🙁🙁🙁 so disappointed!!!
There are really only two department stores I shop at for clothes that look good, fit well and hold up. This store has seen a lot of business from me and will continue to do so.
Has a great Big and Tall section
I love the prices that I got tonight at JCPenneys
When at JCPenney I always get a great deal with all the multiple coupons that apply to my purchase. Also by using my JCPenney card I get additional discounts.
Didnt like the fact my daughter could not try on her bathing suit before we bought it, but it was refundable.
Great customer service
Nice sales but dont like that you have to go to the back to checkout
The sale clerk was very helpful. Even though they didnt carry the dockers in big an tall
I ordered jeans online and picked them up in the store. Very easy. The associate who I spoke with was very helpful.
Got my picture taken. It was fast and they did a good job.
Great deals on clothing.
I always go to the Sephora in this JCPenny and the staff are always so helpful and friendly, it may be a smaller Sephora but they make up for it in hospitality.!
One bad experience I will never return to this location, it was as if I wasnt good enough to shop there! Horrible customer service
Wish their kitchen section had a kitchenaid section. Otherwise clean and nice associates.
Their card readers dont work. I kept hearing the rejection noise person after person that tried to buy stuff from them on BLACK FRIDAY! They tried to have me manually enter my number and it still didnt work. Pathetic...
Was great had what I wanted.Check out line was long but moved quickly
Great sale prices. Store was clean and associates were friendly and helpful.
Not much stock in the store..very limited selection.
Was surprised to learn they was still in business. But great choices
The only mens fitting room is closed. Nowhere to try on clothes. No employees around to help either. Might as well call it a warehouse
Love this store
Took a minute but Salma got it done perfectly. I wish someone could clone her for all stores. Well done!
Staff were beyond pleasant. Went there after being ignored at another store so it was a good change.
Relaxed Saturday shopping 🛍
Emily at the salon is the best!!! My hair is done perfectly every time.
Was great to see a JCPenney store open.
Great place to shop, especially when they have great sales and coupons. They have the latest fashions for the entire family.
All time favorite department store! Excellent prices and quality merchandise!
Has always been a good place to shop,and have great deals
With the lack of staff and fitting rooms, its easy to understand why mall stores are closing.
I found the m all and the store pacifically JCPenneys to be very clean and very well organized I found the merchandise to be very well laid out and to be priced well
Getting harder to find anybody that will help you and their dressing rooms werent open
Two registers with 8 people waiting. Went to Dicks sporting instead. JCP cant bother to take money Im ready to give. Short this stock and shop elsewhere.
Always have love this store. Lots of great deals.
I had returned. They treated meLike stole close. Mad me wait longTime I felt like they did LIKE I wasBlack.
Store needs a lot of TLC. It looks and feels as if its about to close nothing inspiring about it
Decent prices if you can find what you want
Great service, cant beat the sales and specials they offer with their credit card.
Always find what Im looking for ( and more), well stocked, clean and nice employees
Great huge discounts today saved 50%.
Was able to find what we sought but ten minutes in line to check out was a little too much.
My stylist Miss Velvet was wonderful and friendl. I will come back and see her again.
Was extremely crowded. Nice store but I had an issue moving around due to the crowds.
One of my favorite stores! They always have great prices
It was great. We never went any other place to shop. J C Penney has it all.
JC Pennys Optical Rocks! Rebecca was very qualified & curteous.Good prices...love the frames.
Used to shop there every week and always came home with something. Cant find anything in there I want now.
Total reviews rating 4.1
199 Reviews for JCPenney 2023:
Review №1
2022-06-14The staff we encountered was very friendly and helpful. We were looking for mens shoes...the selection was rather minimal, and the department was messy, even though we were the only ones in the shoe dept. (Very few people in the store in general.) Good sales going on. I do like their merchandise.
Review №2
2022-02-06My salon service was great, but some salt and clearing the doorway would have been a really good idea. This is pathetic!
Review №3
2022-03-03The cashier at the jewelry counter was awesome. The young man she was training was great as well. She made us aware of all the discounts we were eligible for to make sure we got the best value. The store is always clean and welcoming.
Review №4
2022-02-22I have always enjoyed shopping at JCPenney..I find the selection good, and the pricing fair! This location is one of the rare Pennys that is still open. Hopefully people will support it to help keep it open. If it closes, we will be left at the mercy of the more expensive places to shop...
Review №5
2022-03-29This location still has a lot to offer versus most that I know. The kids clothes didnt have a lot to choose from, but they did have a lot in other departments. It has a Sephora located in it as well for makeup!The escalators were broken, but it had an elevator to get to the second floor.They also have a salon available.
Review №6
2022-03-07It was my first time in a JCPENNEY store since the Richmond store closed. I did find some nice tops. I couldnt find some new St. Johns Bay jeans. They looked the same as what I bought three years ago. I had trouble finding a checkout. Other than that, everything was good.
Review №7
2022-03-28Earlene was wonderful at checkout. She is personable and helped ensure we had all the discounts available for our purchase. Only disappointed in so many fitting rooms being closed and a broken escalator.
Review №8
2022-07-10This store is always so humid and miserable, presumably because management is too cheap to run the A/C. You barely pay your associates over minimum wage, you refuse to hire full time so you dont have to offer health insurance, and with all that money youve saved you cant even run the air conditioning? You make your underpaid employees work all day in this? Its the middle of summer, 87F outside, and the store is so humid and awful to be in that we just left. Pay your employees more and at least TRY to make a comfortable working environment for them.
Review №9
2022-05-15Great customer service from a nice young lady. The older gentleman that helped her was an angry little man who was incessantly chomping his gum. Ultimately it was a positive experience.
Review №10
2022-03-05We had family photos taken today and Steve the photographer was great. Professional and patient, because my Granddaughter didnt feel like being photographed...lol. Steve explained the process of purchasing photos and how we get the best bang for our buck, Im a satisfied customer.