J.B. Hunt Transport Services, Inc. in Toledo

Review №1

2022-08-17

If it was possible for me to give zero stars I would. Not only was their first attempt at delivery pitiful. But every single communication with them after this was also abysmal. Couldn’t install my dryer so I had to pay someone else to come out and do it (so if you are purchasing something because the price is better with “free installation” don’t do it if they partner with JB Hunt). My gas stove was so damaged the top part with all the controls was actually hanging off of it. I had to wait in the limbo of backorder until it was back in stock (not all their fault). However when it came time to reschedule for my delivery of the non-damaged stove I have never been more infuriated. The scheduling system doesn’t work so you are on hold forever just to schedule the delivery. The options for delivery are over a week away. Then on morning of delivery I get an email saying they need to reschedule again. So I call and ask why and am told “this happens, not sure exactly why but just reschedule”. So I do to the soonest time slot because I have been without a stove for almost 2 months and want to salvage as many of my recently purchased groceries as possible. I continue calling to try and get clarification for why this needed to be rescheduled, attempt to get a sooner shipping date, and also to prevent this from happening in the future. During this time I am told that my stove will in fact be delivered today, it was just an accidental email, and I should keep an eye out for the drivers. My delivery window closes, and guess what, no stove delivered. So I call AGAIN and am told basically the same thing I was told the first time around, that I dropped off the route because I was rescheduled and that I will need to wait until then. THIS IS MY THIRD TIME TAKING OFF WORK TO GET THIS DELIVERED, and I still do not have a stove. Worst delivery experiences of my life. I will never purchase from a company that uses their fulfillment services again.

Review №2

2022-02-07

Even though our delivery date was wrong and delivery window non existent, the guys who delivered the appliances were great. Josh and Joe made our delivery just fine. The problem here is unrealistic delivery schedules. The guys had 17 deliveries in one day. Hows that supposed to happen? They left here in Brighton at 7:30pm to make a delivery in Romulus. If they do installs and old appliance removal at each location there is no way they should have been scheduled for 17 deliveries. Drive time, weather, traffic slow downs, breaks, all take time. You want happy customers get, new schedulers.

Review №3

2021-12-23

Here I am again writing a bad review for bad service. I recently moved and ordered a new dishwasher along with installation through Whirlpool. All communications up until delivery day indicated that JB Hunt would be delivering the item and that installation would be completed on that day. On delivery day, the dishwasher was brought in and the delivery guys said it couldnt be installed because they are a third party company. They basically said sorry and left. They told me that JB Hunt would contact me about installation (which never happened).From my previous JB hunt experience where my other dishwasher was improperly installed, I was put in contact with representative who helped me. He encouraged me to reach back out if I ever had an issue, so I texted him. Apparently, my dishwasher was put on a no install delivery route with this third party company (Listed as Detroit LDC on my proof of delivery). He encouraged me to reach out to whirlpool and make a new appointment for installation, which was then set up for Dec 22. I took another day off of work and waited for the installation, and disappointingly, no one showed up.Im not sure what to do at this point. I already took 2 days off work and I will have to take off at least one more to simply get what I paid for. Im also not sure whos at fault. JB hunt is listed as the Carrier on my proof of delivery, so did they subcontract out the third party company and failed to communicate that installation was required?Having another negative experience like this is so demoralizing and anxiety inducing. I bought this item with my whirlpool employee discount, but having to take 3 day off work completely negates my savings (and some). In the meantime, Il be enjoying my new kitchen island.Update: I called whirlpool and because they set me up for an all day appointment on the 22nd (and did not select a specific timeslot) I was not entered into JB hunts system. Now I have an appointment set up for the 4th of January. Communication between Whirlpool and JB hunt is so atrocious, next time I need an appliance, Im going to forgo my employee discount and buy it locally to avoid the stress.

Review №4

2021-12-01

This would be negative stars if that were possible. We ordered a fridge from Lowes and were given a 4 hour window for delivery. It never arrived. After our first phone call and an hour on-hold, we were told that we werent in their system. After calling back again, they were able to find us in their system but told us that we were not home when their driver arrived. We had re-arranged our entire week to ensure we were home the ENTIRE day, had our garage doors open, cars there, etc. We even ensured that our doorbell was working. If they had been there, knocked, etc. our dogs would have gone crazy. After spending another significant amount of time on-hold, we had delivery rescheduled 3 days later and received another 4 hour window the night prior. The window goes by and no one has arrived. After multiple phone calls, an in-person trip to Lowes, and another SIGNIFICANT amount of time on-hold, our fridge arrived. The delivery guys looked at the fridge, looked at our doorway, said it wouldnt fit and just dropped it in our garage and drove off. After personally maneuvering the fridge into our home we then noticed a ding on the fridge. I have now spent over an hour on hold with JB hunt to provide feedback only to be hung up on before I even spoke. I am now on hold again for another hour +. Words of advice: STAY AWAY FROM ANYTHING THAT IS DELIVERED BY JB HUNT. This has been the worst experience Ive ever had purchasing any major appliance and there has been non-existent customer service.

Review №5

2021-09-22

J.B. Hunt delivered modular furniture to my home. When they arrived, they did not know how to assemble the furniture and said the manufacturer must have sent the wrong order. They packed up the furniture and left. In less than 10 minutes, I had spoken to the manufacturer who confirmed the order and said the delivery service should have known how to assemble it. I contacted J.B. Hunt, again within 10 minutes of the drivers leaving, and asked them to return with my furniture. They said they couldnt and that I would have to wait another week before a new delivery could be scheduled. At this point, there was still nearly 2 hours left of my original delivery window. When I spoke with a manager, he said the truck was out of the area after only 10 minutes, and the best he could do was to reschedule for 3 days later. I told him I couldnt afford to take another half-day off work waiting for the delivery. He said it was the best he could do and that I would need to take this up with the manufacturer. He was dismissive and condescending, and made no real attempt to address my issue. Because of J.B. Hunt, I will need to burn another half a work day. When you pay a premium for white glove delivery, you expect the company knows how to assemble the merchandise, or at least knows how to work with a customer when an issue arises. Neither was the case. Instead, this will end up costing me a half-days pay on top of the $200 delivery fee.

Review №6

2021-05-13

They scheduled an appointment for 2PM to 6PM delivery. I was only planning on being in the house at that time. They called me at 10:00AM to say they will be there in 1/2 hour. I asked if they can just keep the promised time and they said that I will have to reschedule as they will be done with all deliveries by 2PM already since someone cancelled a delivery. Why should I be penalized for a paid delivery? Worst customer experience and worst professionals ever. don’t want to deal with this company ever. If you want bad customer service, please go for it. Don’t understand how they are even surviving as a company

Review №7

2021-04-19

If I could give 0 stars I would. I ordered a dishwasher through Menards and paid for the installation. The first JB hunt employees said they couldn’t remove my old dishwasher because of the raised floor. They recommended that I remove the flooring to get it out. All I had to do was to raise the screws to get it out. The second time JB Hunt employees came to install my dishwasher they said my shut off valve was not turning off. I paid $98 for a plumber to come out and tell me there was absolutely nothing wrong with the shut off valve. I have been getting the runaround for days on who to get my money back from but I would like a refund these people have no idea what they are doing. Installing a dishwasher is very easy it is not complicated. The third guy after I remove the dishwasher myself was able to install the new one and refused to give me any numbers to any supervisors. When I was able to call JB Hunt they were unhelpful.

Review №8

2021-04-05

The first delivery on March 10th was a complete disaster. I was so excited to get my first new refrigerator in almost 30 years, but the delivery guys damaged it and created other problems. After some phone calls and a lot of upset, we got a second delivery with a replacement fridge, and that went better. But we were furious that the first crew was so rushed and unprofessional that they damaged a perfectly good fridge. And the first crew DIDNT WEAR MASKS IN MY HOME after the company made a big deal -- twice! -- ahead of the delivery that we had to be respectful of their employees with regard to Covid-19.Here are the many problems from the first delivery:- The first crew scratched the side of the fridge when they shoved the fridge through the front door, even though my husband suggested that they use the back door because its wider.- The first crew tipped the fridge on its side to unbox it, which I was told by Lowes is not recommended for refrigerators.- The first crew dented the front door of the fridge.- The first crew refused to drill handle holes on the right side where we need the handles to be. They said that wasnt on the order sheet (even though we went over that detail with the Lowes sales rep), so they had to drill holes on the left side. The fridge would have been returned for that reason alone.- The first crew left the bottom grate hanging crookedly.- Nobody from J.B. Hunt answered my email (although a nice local J.B. Hunt employee called and helped us out after we called Lowes, but that had nothing to do with the email). Answer your emails! Its an easy way to help build customer satisfaction, which you badly need to work on.- The first crew DIDNT WEAR MASKS IN MY HOME.I find that last problem -- not wearing masks inside my home -- to be the worst. How disrespectful and offensive, especially after your company both phoned and texted my husband the day before the first delivery to make a big deal about whether weve had Covid-19 or might have it. So why on earth are your employees not wearing masks inside customers homes? Thats an appalling disconnect between policy and practice. (I wasnt at home for the first delivery because I was getting my vaccine. If I had been home, I wouldve refused entry.)Im furious and seriously disappointed and will not order appliances from Lowes ever again because of J.B. Hunt. Theres no way Id take a chance on another disastrous delivery like that one.EDITED TO ADD: The second delivery went really well. Mike, a J.B. Hunt employee, helped to ensure that the second delivery of a replacement fridge went well. And the second crew was professional and respectful. Mike called today to check in after I posted this review, which we appreciate. If the first delivery had never happened, and if wed only experienced Mikes help and the competent second delivery crew, I would have been able to post a positive review. Thanks to Mikes follow-up call, Ill upgrade my review to two stars if Google will let me.

Review №9

2021-12-04

If I could give no stars I would! Horrible company horrible to customers the way the items are handled are of the worst. Their items are damaged and they do not deliver items on time and thats because the items are destroyed and they have to be reordered. They treat their employees like garbage and under pay them and they dont pay their truck drivers anything and treat them like trash the people they hire do not get back ground checks and they drop appliances coming off the trucks and they still send them off to customers do not order from this company

Review №10

2020-12-12

Ordered a dishwasher and was told it would be delivered into the house and in any room we wanted. I also paid to have them take away the old one. The driver showed up, dumped the dishwasher and left without even attempting to contact someone in the house. Didnt take the old one away AND THEN FORGED MY SIGNATURE SAYING THE JOB WAS COMPLETE AND I WAS SATISFIED. Lowes and JB Hunt (delivery company) are now giving me the run around and no one is providing this document that I apparently signed