Jay Honda in Bedford
Site: http://www.jayhonda.com/
- Monday:7:30AM–8PM
- Tuesday:7:30AM–6PM
- Wednesday:7:30AM–6PM
- Thursday:7:30AM–8PM
- Friday:7:30AM–6PM
- Saturday:9AM–6PM
- Sunday:12–4PM
We recently purchased a new Honda Odyssey at Jay Honda. The van market is crazy right now and no one has inventory. We were lucky to get to work with Trevor one of the sales staff. He was amazing!! He is personable, prompt and communicates well. We felt like he really cared about us and our little family. It was a great buying experience and he went above and beyond with helping us find exactly what we wanted. Everyone at Jay’s Honda made us feel like family. We are so happy we bought our car there. In my opinion they need to pay Trevor whatever it takes to keep him around. He made the whole experience perfect. Thanks again everyone!
I had a service appointment today at 12:30. I was trying to see if my service advisor Bill was in but apparently I caught him on his day off. Sandy, another excellent service advisor, gladly helped me out. I was in for some warranty work. She was thorough, professional, and polite. It was an absolute pleasure dealing with her. She worked quickly to resolve my warranty repair and have me on my way. 5 Star service, thank you again!
Very happy with my experience at Jay Honda! Lawrence was nice and helpful in scheduling me for my new key.Marc was awesome and tried to see if my current key was repairable.Sandy was amazing! She went above and beyond to make sure I was taken care of. Thanks Sandy! -76
My family and I would like to give a huge personal thank you to Edwin Oracio for helping us out with the purchase of our new car. Edwin was very attentive and supportive of what we needed in a vehicle. More then willing to help us find the best vehicle, specifically tailored to our needs and helped me explore various options for financing. When we mentioned any concerns, he was quick to address them with no hesitation. Very straightforward guy! Our experience was above and beyond and would like to thank Edwin again for his professionalism!
We had a phenomenal experience at Jay Honda. Aundre Hildreth was so easy going and great to work with! We didn’t feel any pressure from him. He made the whole process much less stressful for us. We couldn’t be happier with our Honda Odyssey purchase!
I stopped in on Monday, and from the moment I stepped in the door, Jake Fedor was professional, knowledgeable and friendly. I felt taken care of the entire experience and I felt like I could make an informed decision because of how much he knew about the available cars. I am so pleased with my new car and very grateful for the exemplary service provided at Jay Honda.
Jay Honda provides Exceptional service on a consistent basis. My Service Specialists,Mark and others, are knowledgeable, courteous, professional and make repair/service recommendations based on need. The technicians are outstanding, I feel totally confident I have been given quality service at a reasonable price and I feel safe in my vehicle!
We recently had a minor engine issue with our Odyssey, and the service department at Jay Honda was fantastic to work with. The repair was fast and affordable, and weve had no issues in the few months since we took it there. We worked primarily with Marc Domenech, and he was great. He clearly explained our options, communicated well on progress, and made an ordinarily stressful time go very smoothly. Thanks, Marc and the Jay Honda team!
I leased a car about 3 years ago and have been working with Jake since then! He helped me so much to feel comfortable during my first leasing process and continued to check on me until I was ready to buy the car. I highly recommend going to see him. He is extremely helpful, kind and transparent. He answered all of my questions and was pretty knowledgeable about the cats, etc. I will definitely continue to go see him at Jay Honda!
1st maintenance on new van - in and out within an hour. The video they send when working on or completing your vehicle is a super nice feature and lets you see real time instead of just a tech coming out explaining why more repairs might be needed, solidifies why the work needs done and also let’s you see what might need fixing down the road for future repairs. Service guy was super nice and polite and catered to having my 16mo with me who was to say the least in a mood that day. Thanks again everyone and it was a great experience - look forward to many more.
They do a great job of keeping my civic in great shape! Love how they send you a video of your car and explain what they’re doing and how everything looks. Have worked with Mark and Ty and they’re wonderful. They’ve found coupons and discounts to bring costs down which is spectacular. Highly recommend this place!
I was serviced by Sandra Taylor (Service Advisor) at Jay Honda. Sandra is very professional with a high standard of moral integrity!! The staff is nice and I have never had a bad experience. I look forward to getting my timing done on my Pilot soon. Thanks for the great service Sandra!!-Solomon Boyd
It was a great experience buying my new car with Jay Honda. Doug Hayslip was extremely helpful, went above and beyond to help us and made the whole buying process very smooth for us. Great support, awesome staff and positive environment. I high recommend Jay Honda and Doug.
Just came in with my 2012 Honda Accord se. have over 173k miles on it and I didn’t like the vibe I was getting from a mechanic on the west side of Cleveland. Marc D helped me as soon as I came in. He was very kind and seems like a sincere man, which I appreciate as someone who’s in sales myself, I can tell when someone is trying to sell me or BS me. I am very appreciative of Marc for answering all of my questions and I will definitely come back again because of Marc alone. Thank you for hiring transparent people like Marc
Our experience of buying our2019 Honda Accord EX L went very well. Our sales person was not a high pressure person. He was kind, polite, knowledgeable, and efficient. We took the car on a test drive and then the paperwork did not take that long to complete. I would recommendJay Honda to others.
I purchased a HR-V this last week and it couldn’t have been a better experience. JohnCase, salesperson, talked through my requirements, we test drove the vehicle, and signed the papers. He went (literally) the extra mile by following me to drop off my rental car! Really great service which I’ve already recommended to friends.
As soon as I walked in Ty greeted me! His service was immaculate. He got me in and out with no problem. I had to get an oil change and he always takes good care of me and my car. Thank you for being great. I appreciate you so much.
What an amazing car buying experience. Doug Hayslip sold me a 2021 Honda Civic Type R. We did most of the hard work over the phone, since I am over 500 miles away! I sent the deposit, and booked my flight. Doug personally picked me up from the airport, and brought me to Jay Honda to complete the remaining paperwork. 10/10 would buy a car again!
Recently purchased a new vehicle from Jay Honda. All negotiations were completed via text and email, everything was in order when we arrived at the dealership. Jake was our salesperson, very efficient and easy to work with.Signed the paperwork quickly and went on our way.
Went to Jay Honda for my regular oil change.Called and made a same day appt.Bill Jordan checked me in. It was very smooth.Checked to see if there were any outstanding recalls etc. Also if there were any updates due etc.Work done checkout even more easier since the renovations were done. Paid right there at the check-in. Service was EXCEPTIONAL!!!
Always a positive experience at Jay Honda. We always come here for our Honda service since returning to Ohio, and the staff are always professional, pleasant, and informative when we have questions. I’d highly recommend anyone owning or considering a Honda to give them a shot at making life a bit easier for you.
My experience with jay Honda was amazing! Jamie P. Makes leasing a new car perfect! The whole staff absolutely incredible! I am a repeat customer and will continue to be! Love you Jay Honda😘 so happy!
Ty in service is the best!!!!! He is very informative and very personable. He makes sure that you under every aspect of your service visit! This was my first experience with Honda and Ty made it the best! He communicated every step with me and made sure that I had the best customer service experience!!
Had a nail in my tire, needed an oil change and brake service. Jay Honda Service Reps always explain the needed repairs, repair costs and they check the complete car. Jay Honda is good for purchasing a new or used vehicle and for car maintenance.
I called and asked how much it would be for diagnosing my car. They said it would be 75$ to look at my vehicle. When they were done, they gave me a quote for the work my car needs. I refused because their prices were astronomical. All of a sudden the diagnosis for my car became 180$ because I refused. That is not a correct way to do business they could of said it’s 75$ if you let us do the work. Avoid this place plenty of other Honda dealers that are not shady like this one
Sandra was so helpful! She checked to see if there were any recalls on my Honda and let me know that if I was having trouble with my AC it would now be covered under my warranty which was good to know. She did all of this without me having to ask for it. Thanks Sandy. I’ll see you soon
Very bad experience with mechanics who maintain cars bought from this dealership. A few days ago, I found out through the police that I dont have a rear light on my car. The brake light worked but the reverse light did not. I called the service and after talking to the worker, an appointment was made for the heart at three oclock. I took the car to the service center on time. After half an hour, they called me and told me that they need about half a day for diagnostics and that I should leave the car. They didnt have a loaner even though I have a warranty. I asked what could be wrong with the car and they told me that they didnt know and that it was probably a wire, so they should look at the car. Although I am a woman, I am not a layman, so I asked them if they were sure, they said yes and we need so much time to see what is wrong. I left disappointed with the approach and address of one of the mechanics who was very rude. I was scheduled for Friday of the same week. I drove the car on time. They said to wait. After two hours, they informed me that the problem was in the fuse. Hahah, couldnt they figure that out on the first day? Is this how they buy time and charge from the warranty, or these mechanics simply do not know how to work, and at the same time they are very unpleasant and rude. I regret paying eighty dollars for insurance because they sent me on the road with a faulty car and put myself and other drivers at risk. Very disappointed with the service.
I had the pleasure of working with Eddie Oracio at Jay Honda, he was most pleasant and very professional. I would recommend him to anyone in need of a vehicle. He really knows the car facts and information. Very proficient and efficient.
I have to say that this is my second lease I have done with the fine folks at Jay Honda in the past 2.5 years. The customer service and professionalism of the team there is second to none. My rep, Val Potapenko is perhaps the most customer focused I have ever encountered and goes above and beyond to make it easy and efficient for me. Where other dealers today refuse to work with you unless you come in to the dealership, Val works hard with me remotely as I am incredibly busy. In addition, a quick shout out to Ira in finance who keeps it real. They are not pushy folks and will ask you the right questions about how you will be using your car to make sure their recommendations make sense. Finally, Jamie Pilla is one of the most genuine GMs in the business. Thank you to Jamie for making this last lease a pleasure for me. Do yourself a favor...make Jay Honda a must stop in your car buying journey.
This was the first car my son bought all by himself and the staff could not have been any better! There was no pressure and they went above and beyond to get him the best interest rate. Thank you Jay Honda for giving him such a positive experience with his first car purchase!
First time using the dealer service department since Covid. The service department representative was helpful and personable. All the necessary maintenance was done and extra coupons were applied to reduce the price. It wasn’t cheap but it’s a Honda so keeping up with the recommended maintenance keeps it running for a long time. The waiting room was a letdown. I had skipped lunch so based on my pre-Covid experience, I thought I would be able to get some Starbucks coffee from the dispenser and complimentary granola bar. Guess the dealership decided it wasn’t necessary. No soft drinks or snacks available for purchase, and the coffee carafes were empty. Guess the comfort of the customer isn’t that important any more.
Ty Hunt was an amazing representative! He is an active listener who helped me make the right decisions for servicing my vehicle. It was a pleasure doing business with him and I hope to continue too.
Marc Domenech assisted me with my vehicle while I was at Jay Honda getting my car ready for a long road trip. I could not say enough good things about this honda location, but especially him as an employee. After moving to town I was nervous about establishing a quality relationship with a service center like I had back home. After my experience with Marc, I will return again and again happily!
Tom which is the first person I talk to. Was awesome. Mike was the second person that helped me and finalized all the work that was done. Don one of the bodyman was extremely helpful and keeping me up to date what what repairs needed to be done to fix my vehicle. There was also a young man that was I believe a porter that washed and cleaned the car and was pretty good at what he does. Meaning my car was cleaner than it was when I dropped it off. Everybody was professional. And I would take my truck. And my car there even though its not a GMC.
If your buying a car I would recommend going to Jay honda, ask for jake he helped me with my purchase. GREAT Communication and went out of his was to bring my car I wanted from a different lot out of state.
This was by far my best car buying experience. All the people I interacted with were genuine and very nice. This is the first Honda I have purchased and Angel patiently (I’m not very techy) and thoroughly explained what every button is for and how everything works. He even came in on his day off to deliver the car.
This was our first time for service at Jay Honda. We usually take our 2012 Honda Accord to Streetsboro, but decided to give Jay Honda a try. The service technician sent a great video of his findings and was very thorough. Upon receiving our list, totaling nearly 4k, we consulted our mechanic of 18 years who advised we perform the transmission flush for now until he could inspect. We called Sandra (Sandy) to let them know to move forward with flush for now, she was persistent that this was a bad idea because it could disrupt particles that could enter the engine and result in bigger issues, she persisted that if we were not doing all of the work, we shouldnt have anything done. We know better than that, Sandra was not very helpful, and after being placed on hold for 10 plus minutes, we decided to just go pick up the vehicle. Upon arrival, Sandra was rude and bossy, on the phone, with customers and with other service members. What a sour taste. $180 later for diagnostic, we will not be returning.
Always a positive experience. Lawrence was great. I was greeted when I walked into the service area and immediately assisted. I love interacting with the staff. They definitely make you feel important.
Quick, friendly, professional service. They really care about getting you the best deal, and highest quality service they can. They also have a really comfy waiting area for you to sit in while your car is being serviced. They even have free coffee while you wait!
I enjoyed the experience. I was informed of the time it would possibly take, and what other issues needed to be addressed regarding further maintenance. Bill J waskind and courteous. Thank you for taking good care of me, and a job well done!
I always liked Honda products and service over 25 years. I took my 2021 pilot for oil change and tire rotation. Also, asked them to reset built in GPS, it never worked correctly. It took them 2.5 hours complete work with arrogant unacceptable attitude. Oil change and tire rotation is $100 and 2.5 hours.Any other repair place will do the work half of the price and quarter of the time with big 😊Pathetic customer service!
I had Ty Hunt as my service person. Very professional, very helpful, he kept me updated and make sure I understood everything by going over all your macanic had to say about my car. The few times I had the pleasure of working with Ty was nothing short of amazing. Thank you again Ty for all you do.
I was shopping for a new car, and today most/some dealers include a market adjustment of 1500.00. Which means an additional charge above sticker. Which is shocking to most. But in my visit to Jay Honda, they added 5000.00 market adjustment. That’s 5000.00 above sticker! Five thousand above sticker, you heard that. Gouging at its best.Went to Mazda bought a CX30, and not a single dollar above sticker! Just nuts. And Mazda gets better reviews, from car and driver etc. I paid close to 8000.00 less! Long time Honda customer - no more!
Aundre was a wonderful sales person. Very kind and let us look without being pushy. Finance manager was very knowledgeable and I have a great interest rate.
Marc was outstanding! He went above and beyond! I seriously have never in my life had better service at a dealership. I will be highly recommending Jay Honda.
Marc Domenech is the best service advisor ever. He took the time to explain all that was happening with my accord. Never condescending. Courteous, clear & articulate.
My car purchase was a pleasant experience. No calls or hassling. Very friendly people, Tahja (sales) and Ira (financing). Thank you ! Love my BMW
Sandy at Jay Honda was so helpful! I feel very confident that Jay Honda will take or my car completely, timely, and at a fair price. Additionally, I live in Cincinnati and purchase my cars at Jay Honda in Cleveland. Enough said!
Val was straightforward and honest. In this day and age of price gouging Val and the sales manager were reasonable and willing to compromise on a great price. Would not ever think of going anywhere else. A pleasure doing business with them.
Eddie was great to deal with. He was very helpful. He was quick at responding to any questions I had as well. There was never any pressure and he made experience less stressful.
Sandy is great! She knows her customers and takes good care of them! I really liked the video she sent of the technician working on my car.
We always have a great experience from check-in to cash-out. The service team staff are friendly, compassionate, and considerate. They do their best to find the best, most efficient, solution.
Taking a car in for service can sometimes be difficult. The advisors at Jay Honda explain everything and recommend things without being pushy. They do strongly advise something if it has to do with you being safe in your vehicle. Its a good place to go.
We purchased a car from Jay Honda with the help of Thaja and are very happy. Tahja was very patience with all our questions and provided us with all the info we needed. There were quite a few options, including certified pre-owned cars (which eventually we bought) and good financing options. We have the car for almost a month, and so far we are very satisfied. The nicest thing was that after we purchased the car, Tahja spent a long time with us, showing us all the nice feature it has. Highly recommended.
Excellent customer service, very knowledgeable team. Ira was great. My salesman was very courteous and took the time to explain all the questions I had. Good job guys.
Mr. Ty Hunt, was amazing. He got my vehicle in & serviced right away. He kept me updated on everything. Thank you so much for your wonderful customer service skills.
I was very satisfied with the customer service My daughter& I received. The loan officer & salesman we deal with was very polite, respectful, & definitely professional& knowledgeable with assisting us with our purchase!
The experience for my 1st oil change for my new car went very well. It took about an hour as expected. And they sent me a video of the guy saying welcome when my car was raised up in the shop on what they were planning to do which I thought was pretty neat.
I was greeted in a friendly manner and the cars requirements for this visit were carefully explained. Alternative choices were explained. My car was ready in an expeditious manner and i was very satisfied.
Customer service was great!!! Tasha Marie Edwards help us find the vehicle that was right for us highly Recommend if youre looking for a used vehicle call Jay Honda!!
Whenever I get my car serviced it’s an enjoyable experience for me. My normal service person is Sandy but today I Bill helped me out and I still have no complaints! Thank you all!
I recently had the pleasure of working with Miki at Jay Honda in Bedford. The correspondence via text and email was prompt and he was very knowledgeable on what I was purchasing (2022 Ridgeline Black Edition). It made the entire process much easier than anticipated. I will definitely be purchasing from Jay in the future!! Thanks again Miki!!
No stars. Sold me as is used car, for my 18 yr old daughter. Car drove home, has never ran since. Had alternator replaced and two drive belts. Come to find out subframe was replaced so nothing matches up. Complete trash car, lesson learned, would not recommend used car purchases through them. Couldn’t give zero stars ⭐️.
Eddie was kind, honest and very helpful in working with me on purchasing my first car. Would definitely purchase through him again!
Absolutely worst customer service!! Unfortunately cannot give 0 stars. Client in this location for 11 years! Car still under warranty and they trying to rip me off for $200 diagnostics for broken AC!! Unbelievable. I had another certified mechanic look at it he said never go to honda in Bedford for ANY service. Its rip off.
I found my car online and immediately got a response from Jay Honda to set up a time to see it. Eddie was super helpful and nice. Highly recommend this place!
My husband and I had an amazing experience purchasing our 2020 Honda Pilot from Jay Honda! We were between a EX-L, or Black Edition Model, upon arriving at the dealership we were very quickly greeted by our sales person Maura. She already had both vehicles pulled up, and we were behind the wheel off on a test drive very shortly after arriving. I had my heart set on the Black Edition, even though it was at the very top of our budget. We told Maura what we were willing to pay, and she got the deal done for us quickly, stress free and without any pressure. We worked with Ira, our financing guy was super friendly and professional and helped make the whole signing process go effortlessly. Before leaving the dealership Maura helped us set everything up in our new car, and was sure to answer any questions that we had before we left the dealership! I would definitely recommend Jay Honda to my family and friends! Thank you again to Maura, Ira and Major for making our entire car buying process so smoothly!
The entire Jay Honda team was fabulous. They made the process of purchasing my vehicle stress free. I always purchase my Honda’s from Jay Honda!
Absolutely LOVE Jay Honda…every single time I am there they treat me like family no matter who I encounter!!! Sales, Service, Parts, to the crew that greets you at the door…the best!!!
Amazing customer service ! Marc is the best service advisor and got me set up for a last minute oil change. thank you Honda team for taking such good care of me !!!
Worked with Ty Hunt, he was very kind and thorough. I ended up not making a purchase on my visit, but talking through options so I could make a plan for a future visit was extremely helpful.
The service representative was extremely helpful. He also sent a video of my Honda CRV while being serviced. Thanks to the whole team at Jay Honda.
Omg Eddie at jay honda helped me so much. I was about to give up on finding a car. He worked so hard to make me happy, listened to issues and showed compassion. I appreciate your diligence and patience.
Justin the sales rep was awesome and made the process as easy as can be. 100% recommend shopping with them. Thank you honda!
Per usual my car buying (lease in this instance) experience with Jay Honda was amazing! The whole family drives Hondas and Bedford is where we go for more. Love my new Civic and everybody involved had me up to speed in a timely manner, paperwork was quick and efficient, and my sales/finance people were awesome!!! Kudos to Anthony, Chris, Ira, et al...
Shop was friendly when picking up my car. They told me to contact them if I had any issues. Overall good customer service.
Ty always takes care of the invoicing, as I purchased the vehicle and warranty in Florida. He makes the process smooth and efficient. Thanks Ty!
First time taking my car into Jay Honda. Sandra and the service staff were amazing. I won’t take my car anywhere else.
I recently purchased a used vehicle from Jay Honda and the buying experience was easy and seamless. I couldnt be happier with my new car. Eddie Oracio took the time to review everything with me and Ray Shell helped me immensely as well with financing options etc. I highly recommend Jay Honda used cars if youre looking to purchase a vehicle. They had a great selection of vehicles as well.
Val was very helpful when helping us choose our car and he took the time to explain how to use various features. Great experience overall!
The worst experience. Can not get a hold of anyone when you need to. Told different information and got the run around. Just wanted to sell a vehicle and get your money. Definitely would not recommend!!
BE ADVISED! My experience here was a NIGHTMARE!!! There are many other Honda dealerships around here. Visit other places!On the day I was walking in to buy my car, the salesman first gave me a price that is almost 10k more than the price of the car and I said this cant be right. Then he went back to help me get a better price which is still several thousand more than the price of the car and I said this isnt right either. Then the BEST PART CAME. He said he is going to grab the manager. Little did I know, the other person he came back with was just another salesman like him. The man pretended to be the manager. He was NOT patient, kept giving me pressure, and coerced me into signing the exorbitant price. Although I busted his lies in the end, I paid the price. It was NOT a pleasurable experience. Would never come back again and do business or trade with this dealership. No questions.In fact, when multiple friends ask me where I got my car, I told them at Jay. BUT I also advise them NEVER come to Jay because it is terrible and will be a NIGHTMARE. They ended up buying their cars somewhere else and indeed got much more pleasant experiences than I did.Although I bought the car about a year ago, this nightmare still haunted me till now. The Jay they put at the back of my car just reminds me of that terrible experience each time I see it. The experience was so bad that I feel I even developed PTSD from it and probably need to visit a psychiatrist in the future.
Thee best experience buying a car I ever had! Val Sent me videos of the cars, explaining the difference between each, then followed up with a phone call to see if I had any questions. The next day when I came to test drive the vehicle, he had everything ready to go and was absolutely upfront, professional, and friendly. I never felt pressured at all. He made buying my car easy and pleasurable! I would recommend anyone to buy a car here. I love my Accord!! Thank you Val.
I had both of my vehicles serviced at Jay Honda. Tyrone , the service representative, took great care of me each time. I had previous experiences with Tyrone at another dealership and he was phenomenal there, as well. He adds a personal touch that makes you feel special during the maintenance experience. GREAT JOB, JAY HONDA AND THANK YOU SO MUCH TYRONE!!!
Doug was great to work with throughout the purchasing process. He answered our questions and was very responsive to our specific needs with the car we chose. The experience was fantastic! Terrell was also wonderful and took time to review our purchase and financing options. We haven’t worked with Jay Honda in the past but will definitely work with them again!
After several years in Acuras, I returned to the Honda Brand for the 2022 Civic Sport. The car is fantastic. Scheduling service w Jay Honda was very easy. Bob took great care of me, working hard to fit my car into a busy day. My first service experience w Jay Honda was outstanding. I’ll be taking my car back for future scheduled maintenance.
Sandy and Mike were both exceptional advisors. Good service even at the holiday time. Only wish I could’ve got a loaner car while getting my new transmission ( but the transmission was covered under warranty so I can’t complain). I recommend
I visited Jay Honda of Bedford to lease a Honda Civic EX. My salesperson was Tahja and she was absolutely wonderful. She’s very knowledgeable about her product, professional and pleasant to do business with on the whole. Then I worked with Ira for the financing portion of the sale. He did an excellent job helping me get the payment that felt most comfortable to me and the financing that would work best while being mindful of my packed daily schedule which didn’t allow me too much time.They were both helpful and I feel confident not only would I return to this dealership but I would also recommend it to my friends and coworkers.
We went up on a Sunday afternoon to look at a silver 2014 Honda Crosstour EX at Jay Honda. The car was beautiful, with only 25,000 miles on it. After a nice test ride, we negotiated a very fair price for the car. They even gave me a decent value on my 22 year old trade in !! It really was a nice experience there, and everyone that we dealt with, including our salesman Rick K. was very friendly and helpful. I would recommend anyone looking for a Honda to make the trip up to Jay Honda....
Okay, so its about time I leave a review here, I know theyve been waiting. So if I could give a thousand stars as a rating I would, because the quality, efficiency, helpfulness from just about everyone Ive talked to here is 1000%. I have to thank these guys so much for everything theyve done for me being 18 when I signed my first lease.From Mr. Odibo from being the most inviting face around, looking and being very professional and forthright. Allowing me to come in and giving details about whats in store.To Zach giving me the rundown on everything I need to know about what was in each car I was interested in so I could tell the difference to meet my wants/needs.To Ira helping me out with the finances, doing everything he could to help make sure I was driving off the lot in my beautiful new 2018 Honda Civic Hatchback.To Patrick for helping me finish the process when Zach was on vacation and everyone being so helpful and smiling everytime I walked through the door.Thanks to these guys and even more I havent named I was able to drive this beauty off the lot. I honestly feel like Ill be doing business with them for YEARS to come, and I also recommend them to anyone I know who is interested in ANY vehicle. The hospitality alone is enough to make you want to come back just to see how everyone is doing. They are seriously just a JOY to talk to. Seriously dont sleep on Jay Honda theyre very SERIOUS, very CAPABLE and theyre READY.
I needed a new battery because after a snowy trek through the park I got back to my car and it wouldnt start. I called the dealership and they were able to fit me in within an hour and the job was completed promptly. Great service as always!!
I had a dead battery. Called Jay Honda service department. Was told to let them know once I could get my car there. As soon as I arrived, Marc checked me in and had my car taken care of immediately. He confirmed it was a dead battery and that they would go ahead and replace it. They checked my car over after installation to make sure nothing else was causing a problem. Marc confirmed that it was only the battery. They had me in and out in an hour! Thanks Jay Honda!
Nice staff, but very poor business model. We came from out of state to pick up a vehicle only to find out that they were charging $4,000 above sticker price. Obviously they did not allude to this at all before we arrived. Not only are they gouging you on their “market adjustments”, but they also were offering an absurdly high interest rate, completely unreflective of my credit score. It was so obvious that they were screwing me, that walking out the door was incredibly easy. We ended up finding the exact same car in-state AT Sticker Price and an excellent rate through a different dealership. Long story short - if you walk out of Jay Honda with a vehicle you’re likely on the wrong end of the deal. Shop around and you will find a deal much more advantageous from a consumer standpoint.
Was treated fairly and honestly by Dennis and the sales manager. Would recommend as a dealer. But also know what you want before you go in to save you and them time. Honda has a great build your own car on the main website.
So happy with my experience! This was my first time going there and Im so glad I did! Everyone was so awesome, especially Sandy and they explained everything I needed to know about my car and its needs. They got everything fixed so quickly too. HIGHLY RECOMMEND!
Jay was great! He initially contacted us after we requested information on a vehicle through auto trader. He sent us a personalized video of the van we liked highlighting all the important things (mileage, tires, interior, etc.). He helped us book an appointment and was friendly when we arrived. There were a few of the same type of van that we wanted on their lot, but he never tried to get us to buy the more expensive ones. He showed them to us when we asked, but was not pushy at all. Great experience and would highly recommend!
My ongoing experience with Jay Honda has been excellent. Ty made an estimate on a future maintenance job and kept his promise. I expected nothing less from Jay Honda! Thanks Ty. Best wishes and see you next time.
Jay Honda has been my go-to dealership for cars and service for over 20 years, where we have proudly owned 6 Hondas of various models. They are consistent in customer care and service. They are an establishment that operates with integrity, courtesy and I highly recommend them!
For over almost a decade I have always found Jay Hondas service personnel honest and working for my behalf. Why? Because they want my repeat business. And, they spot rare problems before they become issues, which keeps me safely and reliably on the road.The only reason I gave Jay Honda 4 stars this time was a detail where the receipt that I received from the cashier was printed very light from a well-used ink process that needed to be refreshed. Otherwise, the experience was I had was 5-star. I would not hesitate to go to Jay Honda for my next car.
Val, the Client Advisor, was informative, educational and patient exile I looked at cars, asked lots of question and finally arrived at determining the absolute best car for me. JP concluded the deal and provided me with all of the documents I needed while explaining each. I left bring a Happy Camper!!!
My experience was outstanding. From the moment that I walked through the doors, the team at Jay Honda made me feel welcomed and appreciated. My salesperson Tony Spitalieri was very knowledgeable and took the time to help me pick the perfect vehicle for me. The management staff was extremely helpful and made the whole process a pleasure. I love my new Honda Passport! I will certainly recommend Jay Honda to all of my friends and family.
Angel at Jay Honda was a pleasure to work with!! I was initially buying from another dealer and Angel went out of his way to contact me when the same car became available at a much lower price at Jay Honda! Very courteous and true professional.
Thank you Mark for the memorable customer service and experience. Thank you for Consistently updating me, even on your day off. Thank you for being honest and transparent. Thank you for reassuring me that I would have transportation for the duration it took to fix my car. Thank you to the guys behind the scene who worked on my car.Blessings 🙌🏾
My 2017 Honda pilot develop some rust on the liftgate and I took it in and it was covered under warranty. Jay honda arranged for the replacement of the complete tailgate with a new tailgate. The service manager looked at it took photos and submitted it to Honda of America for warranty We are very happy with the experience
I have been searching for a Honda Civic Coupe Touring for a couple of months now, which is hard to find in my area, specifically the automatics. You can find them mostly online but not near me. I decided to stop at Jay Honda of Bedford. What I loved about this place is that you shop indoors for vehicles. When I first walked in I immediately saw the vehicle Id been searching for; with the exception of it being the EX-L Trim but with all the bells and whistles. Long story short, I purchased the vehicle. No pressure from sales person. Price was fair for the year and low mileage of vehicle. Thanks to the Finance Manager, I got a great APR and had the option of purchasing additional warranty and gap insurance. He got me the best deal to keep my payments in the range I wanted. Thanks Val Potapenko for walking me through the process of purchasing my 2018 Honda Civic Coupe EX-L.
Val the salesman and Ira in financing went out of there way to make this a amazing experience. We drove 3 hrs to make the purchase and was well worth it. Car and employees went way above expectations.
I bought my car here and had a major repair that needed done within 3 years, luckily all under warranty. Previous times I have brought in my car I have had mixed success with the staff, however this last time was some of the best service I have ever received. If you can get help from Mike, do it. He is a fantastic person. I got a loaner car no problem from them and the problem was solved with my car. Would go back next time I need work on it and will request Mike every time!
The last three visits has been an absolute horrible experience. I feel like I paid top dollar for a nightmare experience with a backyard mechanic. I still have yet not received a follow up call from the Service Coordinator that checked me in or his Manager tagged he promised that would follow up with me the next day. I only received a call from another Service Coordinator stating that she would have a manager to call me back which I’m still waiting for a call back. This shows not only poor service but poor communication with following up. Not only to mention prior to this experience they delivered me mg vehicle back to me with all the lugs loose on one of my tires. They checked off things to be working when they apparently didn’t even check or cars to check. Not to mention as an apology for their unforeseen poor services they offered a free oil change and then turned around and offered more poor services. But while my vehicle was there they made sure they made sure they kept calling to offer to more miscellaneous services when they failed to maintain to check on the items that was to be included with the basic services that was being rendered. This absolutely unacceptable.
Great & quick service.....Sandra Taylor really took care of me. Im a satisfied customer.A second service one month later and Ty took care of me. He was friendly, responsive and I appreciate the transparency. He was superb!
I want to start this off by saying that I have never done a review before and I am not one to complain, so this is truly a bad experience for me to comment. If I could give Jay Honda 0 stars, I would. I drove 3 hours to their dealership to hopefully purchase a CR-V I was interested in. The “salesman” Jake was very young and only showed me the “cool buttons” in the car, before sitting me at his desk and disappearing. The finance man, whom I believe was named Jay?, then approached me. I told him I have very good credit and because of that, I only wanted my credit ran ONCE to obtain a rate. He ASSURED me that this would not be a problem, he said at the very most he would run it through two banks.He ran my credit 8 times. All without my permission.All of which, by the way, was done without the “salesman” being present or having presented price offers or deal structures to me. The financer then led me to his office and told me I am “debt heavy” as soon as I sat down - which is highly inacccurate considering I have minimal student debt and a very good RN salary. He then handed me a paper immediately that he insisted I sign which only showed me three payment options. There was no price breakdown, buyers invoice, or deal structure provided. When I kept asking to see those, he spent 10 minutes telling me that he did not have access. I finally told him if I couldn’t see a breakdown of what I would be paying for, I would leave. He then miraculously had access to a buyers invoice, and I noticed the MSRP was $7k above the sticker price on the car. I asked him why, and he said “I’m allowed to mark it up as I see fit due to the market”. PRICE. GOUGING. After much deliberation, I politely told him I really wasn’t comfortable giving them my business and I left. As I walked through the lobby, another salesman rolled his eyes at me and said “I wish her luck, we have the only CR-V in the whole country”. Fun fact - they probably do now, because I went to Neil Huffman Honda dealership in IN and received EXCELLENT customer service, paid sticker price, and received a very generous warranty and nurse discount on protection services. Go to Jay Honda only if you’re into price gouging, hateful service, and corruption.
Ive had many good experiences at this dealership working with Omar Jeffries. My recent visit to their service department blew me away. First off they provided a link where the lead technician walked around my car and showed me exactly what they saw and why they made the additional repair recommendations. From there I used an additional link to select the repairs I felt were necessary and kept the project moving without having to call in and wait to talk to someone. This is a new level of transparency and ease that raised my comfort with the Jay Honda team. They are second to none!
Super easy to work with. Very friendly staff. Our salesperson, Doug, was on top of things and made the process go as quickly and smoothly as a car purchase can go. The finance guy was the same way -- friendly, no-pressure, and made it easy to get in and out. Will definitely take my Honda shopping here in the future.
Trevor at Jay Honda went out of his way to find me the very specific car I was looking for in a time there were no cars to be found!!! He worked with me from Sept through February! The outcome is one very satisfied customer!! Thank you to all at Jay Honda it was a great experience!!!
Doug Hayslip was our new car salesman and he was very honest and professional. Smooth transaction! We would highly recommend Doug in the future!
I had a very pleasant experience during my visit on 2/11/2022. Everyone was professional and friendly from my initial call with Tyrone to my dealings with Marc Domenech, the Service Advisor and the technician who worked on my car!
Service Advisor Ty Hunt was friendly, courteous and explained to me about the recall repair done on my vehicle . He was great and deserves a top star rating.
The staff is friendly and knowledgeable. They went out of their way to make sure I got exactly what I wanted. Although I was originally waiting for another associate, Ms. Edwards took care of me in that associate’s absence. Ms. Edwards was patient, kind, and set the kind of standard that sales associates should strive for. Mr. Carpenter, the finance specialist, sealed up the deal. He made the process painless and explained the different options available to me. Finally, the manager came out to talk to me prior to my departure and officially welcomed me to the Jay family. I’m very pleased with the staff and my vehicle!!! 🤩🤩🤩
Ty hunt is the best service man at jay HondaAsk for him if hes busy wait for himFrom a scale of 1-5Hes a 7
I had a decent experience here. I bought a good car at a decent price. My only complaint is the high pressure sales pitch when signing final documents - the finance man did his best to sell me additional warranties, plans, etc. I really dont need. I had to go back to remove one. Otherwise, it was pretty smooth sailing.
Terrible customer service wont give out the door pricing and according to new sales associate they are above msrp. There are other dealers who gave pricing over the phone I live far from dealer so I didnt want to drive in unless it was worth it cost wise. What a joke.
I just renewed my third lease with Jay Honda and their customer service and prices are fantastic every single time. I was there yesterday and their entire team did everything in their power to make sure my experience was as perfect as possible. They are knowledgeable, enthusiastic and a customer centric dealership that I look forward to getting cards from for years to come.
The guys were great to deal with! Eddie took good care of us. No pressure sales & very friendly & knowledgeable team!!
I just bought a Ridgeline from Doug Hayslip and he was very easy to deal with. No B. S. Very friendly and he contacted me as soon as my truck was ready and he showed me how everything in and out of the truck worked
I have been a customer at Jay Honda since 2013 and have always had great experiences every time. Rob Logan has taken care of me each time and the service was so wonderful, I referred multiple family members to him and theyve all had positive experiences as well. I just recently leased my 4th car with Jay Honda, a 2021 Honda Civic EX Hatchback, and I am in love with it. Rob helped get me in the exact car I wanted while going extra lengths to fit in my budget. The leasing process was so smooth and stress-free. All of the staff is very friendly and accommodating as well. I dont have a single negative thing to say about any of my experiences with Jay Honda and I highly recommend them.
Great service; everyone that I came in contact with was knowledgeable, personable and professional. We are repeat customers and highly recommend Jay Honda!
Mark was great! Recommended only what I needed for my CRV @ 60k miles. I love Jay Honda.
Eddie was very friendly and accommodating to my needs. I would highly recommend him as your sales person for your needs at Jay Honda.
Ive been coming to Jay Honda for years. They are honest with excellent customer service. I absolutely recommend coming here for all your service needs
I had a wonderful experience with Tony. Professional and took the time to walk me through all the new features. Highly recommend!
Great people, Clint helped me tremendously and was extremely patient with the whole process. Would definitely recommend to friends and family!
I accompanied my daughter during the purchase of her nearly new Honda HR-V at Jay Honda. It was a very pleasant and smooth process, and her salesman Eddie Ornacio was amazing. She saw the car online and contacted Eddie who immediately responded, answered her questions, and sent her a walk around video. He had the car ready for her to test drive when we got to the dealership and had it detailed and topped off with fuel as soon as she signed the papers. Fantastic experience!
The tech was very thorough when videoing the underneath of my car and explaining things. Great idea for showing the customer what is going on with their car.
Outstanding customer service! Tony and Anthony were fantastic to work with on my latest lease. This is my second vehicle from Jay, and we could not have asked for an easier process. Everything was ready for us, we got the exact model with the options we wanted, and the financing/contracts process was very efficient. I would highly recommend working with the folks at Jay Honda to anyone looking for a new or used vehicle. Well definitely be going back to Jay!
Marc in service went the extra mile to get Honda to honor their warrantee on my Civic AC system.
Trevor and Terrell were great - not pushy, just helpful. They also had a great selection at their used lot when we visited
My experience has exceeded beyond my expectations! Like I cannot thank Eddie enough for helping me with my vehicle purchase. After getting off of work Thursday, I had to pick up my 6 year old who was already restless and hungry and then had to take him with me to try to figure out what to do with my old CR-V, which the lease was getting ready to expire on. Eddie made the experience so smooth and effortless. The entire time while helping me he had the patience and kindness to entertain my over hyper 6 year old. Not once did my 6 year complain that he was tired and ready to go. NOT ONCE, and picking out a car is not a quick task, as you may know. I have never seen a skill like that in my life until I worked with Eddie. He really worked with me to get the best deal that was comfortable with my family. He was completely honest and genuine and words cannot comprehend how appreciative I am of that, because I’ve had people that shuffled me off to someone else because they thought my case was too complicated with having banked through US Bank with my lease. I was not treated as just another sale for him, my quality life truly mattered. I did not meet a salesperson while purchasing my car that day. I truly met a friend! Thank you so much!
I appreciate the excellent customer service that Tyrone provide during my visit. Once again he will always go the extra mile in order to deliver on customer satisfaction. He is very detailed oriented while explaining the service vs cost. If any discrepancies appear on the bill, he will adjust and make sure the customer will benefit its outcome. Thank you for the dedication and service that you delivered.Keep up the great job!!!!!!Sincerely,Bruce Kabat
Friendly staff, Jake was able to secure a deposit for the car, and helped me return my rental.
The service manager, Marc D. was really great. Patient, thorough and realistic. Very refreshing experience.
These guys are always professional and timely! I got an oil/filter change, a tire rotation and full inspection in less than two hours. And these guys are generally busy from open to close. So thank you for the always reliable, good service! Happy holidays 🎅🏼 🎄
I have been dealing with Jay Honda since 2009. I went in recently since my service lights came on. My normal service guy Ty was on vacation but the other gentleman gave me the same great service my sales reps and finance guy (Omar/Ira) are absolutely amazing and the service department is fast and efficient. Everyone is so attentive and helpful - My son and I go nowhere else
My husband and I were very happy with our experience at Jay Honda. We were helped by a gentleman named Mike in the service department who was friendly, professional, and helpful. We would certainly bring our Honda Fit back there if it needs service in the future!
Weve been using Jay Honda for years for our leasing needs. They are always very courteous and professional, and we only had positive interactions with all their representatives. They give fair prices and are very responsive to their customers needs. Strongly recommended.
I have been leasing Civic coupes for many years with Jay Honda and just recently leased a Civic Hatchback (currently not making a coupe). My salesman Christopher J. was very helpful with understanding where I needed to be at with my payments and was very knowledgeable about the vehicle and helping me with the transition. He also helped me in setting up the features in the vehicle and explained to me in depth about the new features I didnt have been before. He was very personable and pleasant to work with and the process didnt take long at all.
Ty Hunt goes above and beyond each visit I’m there. Sandy as well. If Ty is not available Sandy has also taken great care of me. I love my car! So I’m there at least 2-3 a year for regular maintenance!
We bought a CPO Accord. The whole process was very pleasant and smooth. No pressure whatsoever, they were very accommodating in scheduling test drives, etc. We worked with Rob Logan and Val Potapenko. Val was very helpful, courteous, and really made sure that we had a great experience! I would absolutely recommend working with Val. Thank you!
I didnt think I would have many options for the lease of my CRV coming due and the supply chain shortages but I was able to turn my CRV in early and got a great new CRV. The Sales associate Clinton Bowen did an awesome job of listening to what I needed and made it happen! He got me the vehicle I wanted at the price I was willing to pay. I was not willing to spend more time in the dealership than I needed to due to exposure concerns, he got all of the work done via phone, text and email and I was able to get in and out in 45 mins (combined with trade inspection and finance paperwork) He wore a mask and had the finance manager wear his too as a courtesy to me since I had mentioned my concerns.Great service! This is my 5th car with Jay and 10th for the family overall.
My salesman Angel was awesome!!! He listened to what I wanted and delivered. The whole team that was involved in my purchase I honestly cannot thank enough!
Very quick service for my maintenance visit. Staff ver professional, liked the video of my car being serviced.
Amazing service, both to the car and the customers! We had an issue causing us to stop on a long road trip. Luckily we were 2 miles from Jay’s Honda. They got us in right away and fixed the problem within 2 hours. They showed us what happened by bringing us back to the car.Special thanks to Sandra and Steve for all their hard work! We cannot thank you enough.
Thank you Ty Hunt for your professionalism and knowledge of my vehicle. You made my experience a good one.
Sandy in the Service Dept has been an invaluable help to me. Thank you for her knowledge and kindness. She is a true asset to your team.
Wonderful experience! Great car for a great price. Salespersons (Rob, Ray, Val) finance person (Ira) knowledgeable and extremely helpful! Thank you for making my purchase so smooth. A special thank you to Rob Logan for all his follow up.
Took three and a half hours for an oil change, tire rotation, and (what was not scheduled, but took the most time), programming my second key
Recently got my car serviced as well as my Key FOB replaced. I had purchased my car at another Honda dealership in another state and where I had bought insurance on my Key FOB. Apparently, the insurance didnt cover all the costs so I ended up paying out of pocket. They dealership did adjust some of the cost down to the amount covered by the insurance and explained to me the breakdown of all the costs. I guess the take home message is dont buy any of the stupid add on insurances when you buy a car. The work was done in the time frame I was told when I brought the car in (though a little longer than what I was quoted on the phone when I made the appointment). The waiting area had a desk with an outlet and the wi-fi worked well.
I had a phenomenal experience at Jay Honda. Miki Genao was an outstanding salesman who was able to get me in an affordable 2017 Honda Accord which I am absolutely in love with. The whole process was fairly seamless and being that this was my first time at an actual dealership I found this very comforting. I drove off of the lot looking much better than I drove in and its all thanks to Miki and the guys at Jay Honda. Keep up the good work!
I wanted to make a purchase quickly and efficiently, and thats the experience salesman Justin Demassimo provided for me. From the test drive with thorough explanation of features, to the trade in, to working to stay within my budget, everything was smooth and easy. I expect to enhoy my new CRV for a long time.
Service is Always great at Jay Honda! My technician Marc D. was AWESOME!
Staff were very friendly and nonpressuring. Even though stock was low, I was able to find a car I liked.Edit:I came back to get a slow leak in my tire looked at 3 months after purchase and the service team is just as lovely. Thank you so much Ty!!!
I worked with Aundre from the time we walked in he was very professional, knowledgeable and welcoming! It was a quick smooth process, which made car shopping actually enjoyable.
Tony S. was great in working with my husband and I on getting into our new pilot for an amazing price. This is our second time buying from Tony at Jay Honda and will not be the last. Tony is extremely knowledgeable and really listens to what his customers want. Thank you again for helping us get in to our new car.
Thank you so much for a wonderful experience at Jay Honda. Ty is the absolute best - so friendly, knowledgeable, helpful, flexible. Cannot say enough wonderful things about Ty! Thank you again.
Lawrence is maybe the best customer service person I’ve dealt with. Won’t go anywhere else for my auto service
We recently purchased our 2019 Honda CR-V EX.Our Sales Adviser Val Potapenko was knowledgeable, and very helpful.We would like to express our deepest gratitude. We are very happy with our new car.Couple days after the sale Val called to check on us. I asked him a technical question about Apple Play function, and he gave me a great explanation!We appriciate Vals professionalism, knowledge, and patience.We were very impressed by his willingness, and ability to go extra mile to satisfy the customers!
Honestly. Rude, it’s your job to inform me of things due on the vehicle but this service advisor made me feel bad about them. I’m aware of the due services, write them down and move on. Just an extremely unpleasant service with Sandy. Will not be returning to this dealer.
I purchased my 2nd car from Jay Honda recently and once again the process was so quick and easy! The dealership contacted me about trading out of my 2017 Pilot for a 2020 Pilot. The deal they were able to work out for me was amazing! They even traveled to another store to get me the exact color car I wanted! The customer service from start to finish was excellent! Tony and Rob were both amazing salesmen and catered to my needs going above and beyond to ensure I was completely satisfied! They took the time to go over all the new features the 2020 Pilot has. I will definitely be back and will confidently refer my friends and family! Thank you again Jay Honda staff (both sales and finance) for all you did to ensure my car buying experience was seamless!
Tyrone Hunt ,did a great job as advisor he explained about the service I was to receive, and why the service was necessary, when I return I would like to have him.
The service staff are awesome! They were able to get me in for an oil change before I left for vacation. Got me in and out and assured me that I was good to hit the road. I love the staff as well as my sales team of Omar and Ira. We are on 8th lease with Jay, Family tradition!
I have never purchased a vehicle sight unseen (I live in NJ) and the sales representative, Tony Roppolo instilled confidence and trust from the first phone call. He actually made this sale fun! I felt like I had a friend and partner. The car was a 2004 S2000 with 33k miles and it came to me better then discribed. The level of detailing on the car was immaculate, not a swirl in the paint and the interior looked new. When its time to get another vehicle I will pay the extra money for shipping so I can purchase from this dealership again!!
I recently bought my first car through Jay Honda and couldn’t have asked for a better experience. Eddie and the finance team did their best to make sure I received the best price and care throughout the process and I was able to walk out of the dealership with my dream car in my price range on the same day! Definitely recommend working with Eddie and the team at Jay Honda.
I had a wonderful experience at Jay Honda! Went looking for different options and left with even more than I could have wanted! Abe Hani, my salesman, was amazing! He was so helpful, patient, knowledgeable, true to his word, and very professional. He explained everything thoroughly and answered all my questions. He had my car ready to go, detailed and with a full tank of gas.JP, in the finance office was also great. He was very direct and not misleading at all. Overall, staff and my experience was great. I highly recommend Abe Hani, JP, and Jay Honda!
They always do great work. I know when I bring something into the dealership, its going to get fixed and get fixed right. I always question whether they try and talk you into doing more than is needed, so Im always on high alert for that. They are definitely more expensive than most other places, but you get what you pay for. The car will be fixed right. I get most of my day-to-day / monthly maintenance done elsewhere, but when I need something done that is serious work, I go to Jay Honda. Mark Domenic is the best advisor/expert. Doesnt stretch the truth, doesnt try and talk me into things. You dont find that from many other advisors. James Halicki is the best technician Ive ever used. The two of them keep my families 5 Hondas on the road.
Dennis Jenkins is the real deal! Have bought 6 cars from him now and today was the best car buying experience I’ve ever had.Dennis is a rock star!
Tony and Rob were so easy to work with. This is my fifth lease with Jay and this was by far the least hassle experience I have done. They were quick, and everything was prepared and ready to go when I arrived. All I had to do was sign the papers and be on my way! Best of all, I absolutely love the Honda CR-V I ended up with!
Went there to have someone help me with technical issues on my new vehicle. MIKI was very helpful and knowledgeable. Was able to get the problem resolved.
Always professional my one and only Honda top employee SANDRA OR SANDY in the service department.
I had an amazing experience at Jay Honda. I went there and test drive a car and I knew what I wanted and they all made it happen. They help you out and they will give you good feedback. I been recommending everyone to them so far. I love my car and I am glad they gave me a chance knowing I am only 19 years old and I got a Honda Civic EX 2020 as my first car. The salesperson I had did an amazing job and he made sure we were social distancing. He also made sure me and my family were hydrated. He was listening to what I have to say and what I wanted in my car. That made the process faster and he didn’t push me into nothing.
Once again Jay Honda gave great service!! Tony Spitalieri was great! This is my 3rd time leasing with Jay Honda. I told Tony what I wanted in my new car and he delivered! Always a great, non stressful experience!! Thanks again Jay Honda!! Love my new Civic !!! Apple Play is great!!
I am so pleased with the entire process of purchasing my new Honda! I was greeted with a warm welcome by Danielle who already had a vehicle waiting for me to jump into to test drive. She immediately introduced me to Abe who listened carefully to the specifics I was looking for in a vehicle and the price range I could afford. He connected me with Jean-Paul who worked with me to set up an extended warranty and financing to meet my needs. I have also had a very positive experience with the service department in a follow-up appointment. Overall, the experience of the purchase of my new car has been outstanding!
Tony and Rob are the greatest in customer service as always these guys make it personal like a family when aquirering a car or taking care of a problem. I can not say enough about my experience with these gentlemen except I love them🎈and want to thank them much!!!On 3/16/2022 the service department got me an appointment serviced my car and got me a discount a mother couldn’t ask for more please thank Marc for me and the dedicated staff that worked on my car 🌟
I recently purchased my first Honda, a 2018 Accord from Jay Honda. It was a fine experience in every way. The sales person, Angel, was knowledgeable, courteous and personable. He made the car buying experience enjoyable... when its considered right up there with a root canal! I bought a beautiful car at a very good price. I highly recommend Jay Honda in Bedford, Ohio.
We just bought a 2022 Honda Odyssey EX-L from Jay Honda, and had a great experience there. We worked with Dennis Jenkins -- hes a real pro! Dennis was extremely knowledgeable, and was able to locate and equip our vehicle exactly the way we wanted it. Love the Odyssey! We did a lot of research and comparison shopping / test driving. Our last minivan was a Toyota Sienna, which lasted 15 years and 300,000 miles. We looked at the new Sienna, but theyve changed the design (Im not a fan) and the engine (hybrid only now.) For my money, the Odyssey is now the best minivan on the market, hands down!
My first experience with Honda & this dealership was awesome. The salesman was very helpful and made me feel like I was in good hands. Also the senior accountant, Joe Russo was amazing. You can really tell her is awesome at what he do. He not only worked and amazing deal that I didn’t think I had the chance to get but he also made my family (daughter & partner) comfortable. He went above & beyond to make something happen for me, I appreciate it a lot. I will definitely recommend this location for there service and professionalism.
I have taken all my Hondas to Jay Honda. They have been doing exactly what I need to keep my Honda on the road. Great service, nice people, fair price. Little disappointed this last service as they no longer serve Starbucks coffee in the service waiting area.
Easy to schedule. Quick service. Great communication. Solved my issue. Will definitely use again.
Just purchased our 2nd Honda from Jay Honda. Had a great experience! Angel the salesman was customer friendly, very attentive and not pushy at all! Ira was also very accommodating, making the whole purchase process very quick and painless. Thank you both for the great customer service!
We had a great experience with Jay Honda! Everything from our initial online inquiry to walking out the door with our new vehicle was pressure free and actually enjoyable. Our salesperson, Jake, was knowledgeable and extremely helpful. The finance department was awesome. The rep made everything go super smoothly and worked with us to get the payment to where we needed it to be. They have a customer for life with us!
We always have good experiences at Jay Honda. We just bought a new car and Anthony Mascia, John Case, and Joe Russo were great, from helping us pick out the car, sign all the paperwork, and orienting us to all its features. And of course, Sandy Taylor, our most favorite service advisor in the world!! Every one is very friendly and professional, and make us feel very welcome whenever we are there. Great place!
I went to Jay Honda yesterday and leased a 2020 Honda Passport! Everyone was very helpful, patient and wanted to make sure that I got the car I wanted. My salesman’s name is Major and he was amazing! Super efficient and extremely helpful. I would recommend Jay Honda to anyone who’s looking to get great car at a reasonable price!! I love my new truck.
Total reviews rating 4.6
199 Reviews for Jay Honda 2023:
Review №1
2022-02-24I did my own research and found the Honda that I wanted at Jay Honda. My sales person was good. We had to wait quite a while for the credit manager. I was asked to postpone my first scheduled maintenance appointment. When it did occur, it was done in a timely manner. I have had to problems with my car. This is the fourth Honda Accord that i have purchased and never had any problems.Its a good car!
Review №2
2022-08-13Visiting Jay Honda was the worst experience I’ve ever had at a dealership. When I brought my trade-in to be examined by the used car staff, the seat cover ended up being completely snapped off. Instead of owning up to it, Doug decided to lie and say “it was like that”. I don’t care about the cost that are related to the damage, Anthony even offered to cover the cost for the repair. You just can’t damage someone’s vehicle and then turn around and say that the damage was already there. Again, don’t care about the money, I care about the shady business. Purchase a vehicle elsewhere.
Review №3
2022-07-18This past weekend we were taking our daughter back to college at John Carroll University. During the 7 1/2 hour drive from New Jersey to Ohio, our Honda Odyssey began smoking from under the hood. We managed to get to Ohio but were concerned about driving it back to New Jersey. On Saturday, Marc (service advisor) checked our vehicle in and said they would check it out and call us back. We received a call several hours later and Elmer (mechanic) said that we had bad transmission fluid lines that leaked and caused the smoke. We were advised that it wasn’t safe to drive the distance back to New Jersey and it could be repaired on Monday. Which would have put me out of work and another night in a hotel. As I was speaking to my son on the phone back in New Jersey and telling him that we weren’t coming home until Monday, I received a call back from Marc. Marc told me that he explained our situation to Elmer and Elmer asked could he stay the extra time after work hours to repair their vehicle. Marc agreed and Elmer fixed our vehicle after hours to allow us to leave on Sunday.I must say that it brought tears to my wife’s eyes that there are still people in the world that take care of each other. It certainly restored my faith in humanity during the times that we unfortunately live in now. We would like to thank Marc and Elmer again for going above and beyond in helping us. Jay’s Honda should be proud to have such great and caring employees!
Review №4
2022-08-20As a first time car buyer it can be incredibly intimidating to walk into a dealership. I needed kindness, understanding, and most importantly patience. What I received from the salesmen here was exactly that. With the help of Tony and Rob I was able to not only lease my own car but do it comfortably and with no regrets. I had a fantastic experience working with them, and I look forward to working again with them in the future.
Review №5
2022-04-21As a first-time car buyer, I appreciated Eddie O. and Terrell for taking their time with me. I worked with Eddie in purchasing my Honda Accord 2019. He was extremely thorough in explaining what my purchase comes with. Even offering to deliver my car personally (2 hours drive). Pleasant and sincere. After working out a deal with him, Terrell explained the financial side of the purchase as well as the warranty. I had many questions, but Terrell patiently took his time to explain everything. Overall, a good experience, thank you.
Review №6
2022-06-17Everyone is extremely helpful and always nice & friendly. I missed working with Dennis on this car, as he has been “my guy” since I started leasing Hondas 10 years ago. Rob was very helpful to me in picking up and reviewing my car, and Abe in finance is an absolute gem. He actually made the experience quite delightful! I love Jay and will continue going there for my cars.
Review №7
2022-06-20I took my Honda Accord in for service due to a problem with a warning light while driving. I did not have an appointment. Tyrone Hunt was very courteous, knowledgeable, and understanding of my situation. He arranged for a ride home and pick up when my vehicle service had been completed. All of the necessary parts were in stock. The driver was very nice (Felipe) and the technician Joe Henderson explained the issues via video. Every level of service was excellent and very much appreciated! The video is a great touch. It feels great being on the road in a mechanically safe vehicle. Thank you, Jay Honda Service Department.
Review №8
2022-07-12Just bought a used Honda Pilot!I did some research and found a couple of good deals at Jay Honda. I scheduled a test drive for yesterday. I met Eddie, a very pleasant, personable sales associate, who walked me through the process, and answered all my questions with straightforward, direct answers.I wasnt sure how to go pick up the car today (I live in Akron). Eddie picked me up today and drove me to the dealership.The paperwork was short and sweet, and Im the proud owner of a Honda Pilot!I cant recommend Jay Honda enough, especially Eddie - he was truly a pleasure to work with!
Review №9
2022-06-21I had my first service recently, was a good experience overall. My car gave me plenty of notice that it would need a oil change soon and Jay Honda was able to get me scheduled quickly. Service itself was pretty quick and they have a comfortable waiting area. I also got a video from the technician working on my car to show me everything they had done and everything they had checked. That was a nice additional touch.
Review №10
2021-10-02Cannot speak highly enough of the buying experience here—I worked with Eddie and he was incredibly knowledgeable, kind, patient, and willing to take extra time to walk through all of my options. Literally spent an entire day working with me! After purchasing the car, he also passed along helpful resources and tutorial videos to learn about all of the car’s features. Really pleased with the experience and, of course, my new Civic!