iStorage Self Storage in Cincinnati
Site: https://www.istorage.com/storage...
- Monday:10AM–6PM
- Tuesday:10AM–6PM
- Wednesday:10AM–6PM
- Thursday:10AM–6PM
- Friday:10AM–6PM
- Saturday:10AM–5PM
- Sunday:Closed
iStorage Self Storage in other cities:
I reserved a unit online, drove to the site to finalize everything and get the keys. I walk in the office and was warmly greeted by Ro, the general manager. He was a great help. He proceeded to show me the unit and the entry procedure as well as doorways to make unloading easier. We went back to the office to sign the lease and was greeted by a complete stranger who thanked me for my service, (guess she saw my license plate) she twice called me a “hero.” Then both Ro and his brother (Jamar or Jamal I cannot quite remember) thanked me as well, and then told me how their father was a marine and they like to take care of veterans. He had the lease paperwork done quickly, and explained the lease and insurance policy with ease! This is an excellent establishment with superb employees. I would recommend them to anyone!
I rented a U-Haul at Life Storages Marburg location. The staff were incredibly friendly and very helpful. They quickly finalized my rental details and even helped me load the additional rental equipment (dollies, furniture pads, etc.) I was in and out in only a few minutes. Great service!
The customer service rep., Alyana (the spelling may be incorrect) and Paul S. were professional, knowledgeable and extremely helpful throughout my entire leasing process; which happened to be my first time leasing storage space. I would definitely lease from CubeSmart again. Thank you, NSpeller.
I like the staff at the Oakley location, very friendly and helpful. I like that I have access to my storage at my convenience. And I like that I am sent a bill reminder through email and that I can pay my bill online
Fast and easy service. Truck, dolly and pads waiting when I got there.Checkout took less than 5 minutes.Easy as pie to get to this location.Trucks in good shape.Was able to switch to larger truck in a snap.
Rented a uhaul for a move and they had it ready early. Inside of the building was clean and well kept, staff was friendly and professional. Truck was super clean as well. They processed my payment quickly and got me on my way. Will rent a uhaul from these guys again!
Paul was really nice and very helpful. He made the ease of purchasing a unit very easy.
Life Storage on Marburg is fantastic. I worked with Tiffani and Kevin, both of whom were good-natured, professional, and very helpful. They offered some great insights and took all stress out of the process. I would highly recommend this location!
Wonderful customer service from the first phone call to the in-person reservation at tr Marburg facility. Very welcoming to new customers,thorough in every aspect and a pleasant experience overall. Thanks for your help Zack !
I have used Uncle Bobs Storage for about two years, I am very happy with their service. The staff is really friendly and helpful, they even have a golf cart which you can take a ride on to your storage locker. 24 hour access, secured lot and well lit at night.
I went to another uhaul where the person was rude and unhelpful so I was pleasantly surprised at how nice and helpful Joe was when I came in. He answered all my questions and made the experience a good one. I will definitely be a repeat customers!
Joe Overbee went above and beyond to help my boyfriend and I with our unit. He even offered to help us carry something. Which was above and beyond. Very reasonable, understanding of circumstances, and a nice place all around. Highly recommend
Went to the CubeStorage place on Marburg today (06-18-19) and was helped by a friendly employee named Jamar. He showed me an available 10 × 10 unit and we went back to the office so I could rent it. He should be acknowledged for his professional and friendly service. Thank you, Jamar.
Jason was extremely professional and friendly. He made the move in very easy and seamless
Great place to rent a storage from! The customer service was great! They all very sweet. Easy process we were in and out ! I’d definitely use them again ❤️
I rented a U-Haul through life storage. They overcharged me by writing the wrong starting mileage and it took some time to credit my account due to the Fourth of July holiday-but they did refund the amount over charged. Otherwise everything was OK with their service.
Lee was great. She was helping out for the day at this facility but knew her way around and was able to get everything signed for me dry quickly. Facility and lockers are clean!
Rented a Uhaul from these guys back in July. Most friendly staff you could ask for. Using their services again actually this month and highly recommend others to do so as well.
Two guys there try to over talk clients. One worker drives that golf cart too fast. The one named Mike. Be leery of both guys who look alike. Those who should be recorded for quality assurance, yet...
Tiffany and Kevin were really professional, kind,and kept me smiling and laughing the process was easy and I will be recommending people the service was awesome!!
The fellas at the Marburg Facility made my first storage experience super. They helped me a great deal. They walked me through the process step by step with a caring approach. I recommend any hoarders to visit. Customer care was perfect!
Ive never written an online review before but felt it necessary to share my wifes and my experience with Life Storage at Marburg. Please stay away from this operation. After moving we rented a unit for a short time while building a home. Unfortunately their units flooded and let in water leaving us with roughly 15k worth lost furniture. Did LifeStorage care, absolutely not. It took them over 3 weeks to get us a new unit while our stuff sat in mold. Zero help trying to recover our things, if anything they were an obstacle one time after another. The insurance that we purchased through them denied our claim stating they do not cover water damage. At one point I borrowed a truck to move everything that had initially been moved there by professional movers and Kevin would not allow me to that day. So the stuff sat. They offered a unit that was not comparable and we would not have been able to move all of the remaining furniture into it. So the stuff sat. And here we are over a month later. Bottom line, Kevin is both worthless and helpless while the manager Mike is arrogant and inattentive. We finally got a new unit roughly a month later. Turns out the hangup was over him not wanting to give a unit that cost roughly $100 more a month. Gee thanks guys. This company values the bottom line. Period. Do not do business with them. Stay away at all costs. We have literally paid them money to destroy our things with no resolution in sight. You can do better.
Stopped in talk to kevin got a unit in for next to nothin with the specials their running and did i mention kevin was awesome and efficient i spent all of 20 mins. So if u need quick friendly service i highly suggest this location
Jullian was very helpful and understood my situation and really appreciate the time he spent with me. Explaining the different options he had available. Thank you for all of your help!
Joe was amazing! So funny and super cute! Made things quick and easy for me and gave great customer service!!
I had a storage unit here for about a year and a half, no longer needed it. But one of the best places to go to for storage! Super easy and uncomplicated.
Joe was extremely helping getting the trailer on my hitch. He answered all of my questions and was extremely responsive. Would totally recommend anyone to stop by his store!
Management was great and friendly, if only that were what i paid for.... I emergency moved from a domestic violence situation and put all mine and my kids stuff here.... And when i went to retrieve it.... Rat pee and poop , as well as the added bonus of BED BUGS!!!! I paid $120 a month to pretty much have to throw everything away once i got it out of there. Save yourself the money and just throw everything you own away and start afresh because youll have to do the same thing to store it here. Paid about $900 to have to throw away and spray down/ ruin my stuff with alcohol ... The IRONY is so THICK!!!
The representative were very helpful and it was clean inside and out! I will send my family and friends there. Great job guys!
Great business! Friendly staff, excellent service. Went the extra mile for my sister and I. Would definitely go here again for all my moving needs.
This is the 4th CubeSmart location Ive used in the past 5 years, and it was an excellent experience. I was helped by Ro -- first by phone and email, as I was coming into Cincinnati from out of town -- and then in person upon my arrival. Ro took the time to go over everything carefully, show me the storage unit, how to get in the doors and through the car gates, etc.This location is very easy to get to, and I would strongly recommend it.
Snez , GREAT attitude! Extremely helpful and accommodating. I delivered into her facility with an 18 wheeler.She turned what could have been a nightmare into quick and easy delivery.ThankYou Snez!
Great service, Joe was helpful and informational, made the leasing process REALLY quick and easy. Storage unit is clean, even taller than expected. Thanks!
I called in to reserve a storage unit. I talked about when I could come in and sign. I was told to be there before 1 because lunch is 1-2. I arrived at 12:35 and the door was locked with a sign that said out for lunch till 2:15. I called the number I used to reserve with not much help. I will update this review if there is a resolution to the problem.
I went in to see about getting a storage box and Kevin and Tiffany really helped me out. They were nice and friendly and answered all my questions. Don’t need storage now but if I do I will make sure to come back here.
I dont have anything good to say i had an experience and it went to hell. They first offered half off sec month but they have made mistakes jus wont fix the problem and steady adding more money that i have to pay
The storage attendant Ro was really helpful and patient with me. He showed me the storage locker and jow the lock worked with the locker. It was raining that morning and I think we both were having one of those rainy day moments. By that I mean he was going to gove me a tour of the storage unit which was on a hill in the golf cart to drive up there. He had just get out of the cart. When I got in , it wouldnt start, then the lock wouldnt work and I was running short on funds but it all worked out and then the sun started to shine😁. Would highly recommend. Thanks Ro and Cube Smart.!
Moving is one of the most stressful things you can do, and the last thing you want is any problems with your storage space or uhaul. Thankfully the manager Joe Overbee went above and beyond to insure I had nothing to worry about on his end. I was a less than ideal customer, requesting 2 last second extensions on my uhaul but Joe was very understanding and took care of me. The gentleman even offered to help me unload durring his lunch break. Could not reccomend more.
Awesome customer service, very fair and accommodating, even gave me a refund I didnt expect! Would highly recommend for uhaul and storage rentals!
Great staff and the facility was clean. Very helpful in very way. No problems. Could not ask for a better experience in moving.
I have had my items at this location for a while and the staff has always been polite and professional. They have helped me with all my questions and I have never had any issues. I would recommend them to my friends.
We have been there a few times for UHAUL business. Joe has always been nice and helped us with everything. If you need storage, stop in and ask for Joe!
Joe was very very awesome! Waived fees and let me ride in a good cart! Will definitely come again!!!
Great service! I was in the process of closing out and the Manager personally came out to assist. Could not have been more helpful.
Very nice! Helped us get our uhaul early. One of the best uhaul pickup experiences to date.
No problems at all great experience its best to call ahead and reserve. BTW you have to be careful in the rain tires slip.
Had a great experience at Uncle Bobs today! They even packed up the boxes in the car for us. Would definitely recommend them for sure!
Hey, great friendly service. Dropped off a day early and they were quick and efficient 👍🏾
Great all around service. Personnel were great on site. Easy move in and move out experience.
We had trouble with the door and we called down. The woman working answered and helped us out. And even came up to our storage area to help out. She was super friendly.
Kevin is so sweet and very welcoming. He helped me with everything I needed. He gets a 10 out 10.
Great service! Very quick and easy! Joe was a pleasure to work with!
They were awesome and very accommodating when I needed a last minute rental. Great service!
Great job what a sweetie. What an absolute Blessing Joe was with all his help! Loved his sense of humor too!!!!
Friendly customer service, welcomed me with a smile and a handshake... Great experience will come back soon!
Customer service was excellent , I would recommend Mr. Overbee he provided great serviceArthur E Baldwin SrBaldwin Enterprises
Extremely helpful staff! Joe explained every question I had very well and would highly recommend
Great service. Affordable rates and no hassles. Thanks Lisa from Columbus, Ohio
Wonderful service here. If you need a storage space or a uhaul. I would definitely recommend.
Had a great experience! Lisa was super friendly and helpful. Highly recommended.
Would definitely recommend to anyone moving in the Cincy area. Ive used other uhaul dealers in the area and the experience was not as seamless as it was here.Used 17 foot uhaul to move a 2 bedroom condo on a Saturday.
Well secured grounds. Easy access. Clean units. Excellent service. Reasonable price. Would highly recommend.
Great experience! Snez was very helpful setting up our Uhaul truck reservation.
Snez Bow was very helpful. She is so nice and helpful. I recommend uncle bobs storage for self storage and u haul rentals!
Very helpful staff that provides great service.
Great quick service at the desk. Uhaul had working a/c which is the best. Definitely recommend.
Great facility, clean, and easy access to the storage. I was able to use the moving truck which was convenient and cheap. Great overall company
I did not like that they raised the prices for the smaller units. It keeps a bad smell that is pretty bad. I will not use them again. The office staff was not very customer friendly.
Super helpful and friendly! Made the experience both easy and positive!
Snez was great! The service was fast and easy! Made me feel welcomed!
The associate was very nice and helped us out with our uhaul rental.
Friendly staff. Nice enough to help lift stroller up the stairs and hold the door open for me. Affordable.
Had a super easy experience reserving my rental online and pick up with Zachary was a breeze.
Great job great customer service very accomadating
Amy was very nice. She is always at work and I have fun chatting with her!
Have used this location several times, always professional and great customer service
Great help! Terrific customer service!! Good price.
Joe did a great job explaining everything, great customer service and I would highly recommend!!
Jullian was awesome. Friendly professional, and personable. Try to keep him as long as you can!
Great staff and service! I definitely recommend coming here!
They were very helpful and caring!!! Definitely will be back for my next move!
Awesome staff, great service at a great price, will be using them for all my storage and uhaul needs
Great customer service. Joe and Zach were very helpful with the rental information.
Great and secure units! The staff was incredibly helpful and polite. Would absolutely recommend! Thank you LifeStorage!
Hey i had to recently switch my storage i met julien today hey was awesome the storage unit was clean and spacious his sense of humor was awesome good job julien
Good customer service, easy process, overall great experience!
Nice staff, good service. A total of great experience.
Friendly and quick service. Overall, a great experience! Will be using again, in the future.
Great service! Really friendly and helpful! Thanks so much!!
The manager wasVery pleasant and was very helpful with my Questions GREAT COUSTOMER SERVICE
Very professional and easy to deal with. Good location.
Great service great people very friendly fast and easy
Great service! Very friendly and helpful. Security cameras everywhere, very secure.
Great place! Used them about 4 times for trailer rental. Highly recommend!
Awesome service, they even found us a truck available for when we needed it at a different location, since there wasnt a truck available at the Marburg location!!!
Snez , Will, and Zach were very friendly and helpful. Ill definitely tell my friends and family to use this location
Great customer and very helpful. I would recommend this to everyone!!
Super facility with a super location. Clean and well maintained by Will and his associates!I like to store here for the convenience and security! Whoo Hoo Uncle Bobs!!
Extremely helpful, and professional with quick service. I will use them again in the future.
Awesome place! They make everything very easy and our stuff was safe and secure.
Ms. Snez was great. She was very helpful, I would rent a storage here again anytimeSincerely the Ruffs
Great facility and even better service. Snez is a wonderful manager with whom to work.
Joe and his team where very professional and everything went on smoothly. I had to come back and get a second space.
Recommend this place to anyone. Customer service was excellent.
Easy access, U-Haul trucks were clean and the rental process was quick and easy.
Secure facility, friendly staff, and fast service!! Would highly recommend!
Great service. Will was very helpful
Great service pleasant staff
Customer service was great and the truck was easy to rent and clean. Thanks Jullian!
Very helpful staff at Marburg!
Great customer service, Snez was very helpful, fast and friendly!
Great people great service! Highly recommend!
Very clean and well maintained! Manager is very friendly, and easy to talk to!
Fast and easy haul rental will use in the future great job joe
Great service, friendly people, even when its cold and snowing!!
Excellent experience, very nice people and very efficient job!
Jillian is outstanding. Promote immediate. Very customer oriented.
Lisa and Amex were great. Good customer survive.
Joe is very professional answered all of our questions I would highly recommend
Great services very friendly
Joe was a big help with our reservation. Highly recommend!
Joe was very helpful and set me up with a truck for this weekend.
Very efficient, was able to rectify mistakes made by a previous rental place during drop off. Would use again.
Amazing service fast and easy highly recommend
They were very helpful and the process was easy.
Good customer service very easy and convient
Great job and service highly recommend
Secure place, nice enough guys, but I was lied to about how the rates worked and am out a good chunk of change.
Very nice people. Enjoy working with them.
Great service. Nice and clean facility. Very professsional!!!
Very good customer service. Nice place
Friendly staff and very easy experience
Zach was super helpful and friendly was in and out in a couple minutes!!!
Excellent on point.very good customer service Mr.will
Donno how to rate cause this is the first storage place Ive been to. But the storage room was very clean and dry.
These guys are super informative! Great customer service!
Snez and Zack were excellent and gave me a great deal.
Fast and easy process, clean truck and great service!!!
Wonderful service all around
Great job. Easy processing. Very convenient
Great, friendly service! will use uncle bobs again
Good service great security and all the upgrades have been great
Great service very nice helpperson in joseph
Snez & Will were the greatest. Great customer service
Fast and easy and great service highly recommend
Great place for storage. Clean facility, well secured. Great work staff!
Great people, great service
Joe was very helpful and polite thanks life storage.
Great customer service joe did great
Great job! Assisted us with gate entrance! So helpful!
Kevin was wonderful!! Very friendly!! I recommend this storage company!!!
Joe was a great help! Very helpful and prompt.
Great service highly recommend
Fast, easy service and a great staff.
Great service! Good people! Quality rental!
Great service. Truck is super clean and ran great.
Everything went smooth. Out the door quick and easy.
Nice prompt service! Very helpful!
Theyre awesome sauce. Best choice I made!!!
Hi I visited this are and I meet lovely lady she was so friendly and kind 👌
Great people to always get me in and out and on my way
Extremely courteous service and well maintained business
Great service! Fast and professional
Great service and verybfriendly
Great customer service from snez and lisa
Very helpful and very nice would use this self storage company again
Joe was awesome helped us out a lot!! Thanks again!!!!
Easy to get to, clean units, safe location.
Guys are wonderful and please come here they are life savers! Please choose life storage over everyone else
Great service Joe was very helpful
Good service. Easy rental and return
Joe was very professional and superb service!!! Thanks.
Great job staff is doing good.
Good job Joe clean facility and good service
Great guys that take care and well informed me.
Fast and great service very friendly
Been here 4 times good service 💯
Very helpful and knowledgeable UHaul service.
Great boxes with handles and the best tape very helpful
Very helpful and quick check in/out!
Very friendly service Thanks
Great service. Thanks for the help zach
Great service Joe was very friendly
Easy set up and great service!
The guys out here are awesome ...!! Very friendly ...!! Appreciate much ...!!
Very professional very knowledgeable on products and service
Great experience with Joe highly recommend
Joe was the greatest person i ever meet thank you joe
It was very easy to rent a storage unit and Joe was very helpful.
Total reviews rating 4.9
199 Reviews for iStorage Self Storage 2023:
Review №1
2022-05-06Nice management and a very convenient location.
Review №2
2020-02-01Alana and Paul are amazing. So helpful, funny, and great to work with! Im really happy I chose this location and the service is fantastic. I drove by this facility every day for a year and its so safely tucked away I didnt even know it was there and how huge it was.
Review №3
2017-03-18I worked with Joe the department manager and he was absolutely amazing! He helped me to get set up with the trailer and I was honestly very inexperienced and a little nervous about the process. He taught me all the tips and tricks and was absolutely very easy to work with and helped me to feel calm and confident about the entire process. Make sure you do yourself justice and use Joe when you come. He will take care of you!!!!!!! I was extremely impressed with my entire experience!!!
Review №4
2018-09-28Awesome personalities! Kevin and Tiffani way to go!! They are new to this location and Im excited work with them. I have had some issues and they are doing everything to help resolve them. Luv that its not hard to get in and out of!!
Review №5
2018-09-29It took about 35 minutes from phone call to exit. Call in reservation process was easy and when I arrived, Kevin was so helpful! We took a tour, completed the paperwork, secured the lock, and we were done! The space was tidy, details clear & concise, and a great deal! My experience was fantastic & would highly recommend this location, with Kevins personalized touch!
Review №6
2020-11-11Check in was quick and easy. Paul was very polite and friendly, and more importantly the storage unit was clean and easily accessible. I will definitely let friends and family know about this place!
Review №7
2018-05-12I spoke with someone yesterday she was friendly everything was fine down to the amount that I needed to pay. I go in this morning Saturday 5/12... the price was much higher and I was not satisfied. The facility was nice. But I dont like to be bamboozled into a price that was not agreed on.
Review №8
2019-07-29The gentleman that helped us was very nice and provided us with the information that we needed. cube smart has the best rates that and It was awesome to receive the 1st month free! I will recommend Cubesmart to all of my friends and family
Review №9
2021-03-12Very easy to reserve, Paul was super helpful and polite! These units are very easy to access and are perfectly sized for my needs!
Review №10
2019-01-02Great, exceptional service .Kevin is awesome...friendly and professional. My daughter needed storage ASAP and Kevin got her a storage unit within in an hour of her reserving online. Called her to confirm within 15 mins. Process was simple, easy and convenient. Thanks Kevin! You are a life saver!